McDonald's in Hamburg

Attention, restaurant currently closed! It's unbelievable how such a large company can't display the current closure on Google! Total failure of the restaurant management!

Attention, they don't have a toilet anymore and you don't even have the opportunity to wash your hands. You have to spend 1 euro somewhere else then you get a 50 voucher and you can't redeem it either. It's a total failure, there has to be the possibility of washing your hands beforehand you can order something to eat

The food tastes like cardboard but the staff are nice !!

It's your average McDonald's, it being in a train station makes it very convenient though. It's open till 1AM and a good spot to go to during conventions when you're like me and forgot to eat anything until like midnight.

This morning at 8:30 a.m. I tried to order a large cappuccino with my reusable cup. I felt like I was in the valley of the ignorant. The female employee couldn't do anything with the cup until I explained the system to her. The next disappointment was that the large cappuccino was prepared by a fully automatic machine and not by a portafilter machine. By the way, I was the only guest; It wasn't about the time. I was really annoyed on the platform because only a small cappuccino was poured into my cup. A disappointment across the board.

The food is the best McDonald's food I've ever had. It's fresh and surprisingly refreshing. The beef had a beef flavor and the fries were very refreshing.

Food is okay, but the staff is horrible, super rude just tossing your food your way as if you’re some sort of dog. Location is also bad, very outdated in a run down train station.

Long lines, had to wait 25 minutes after paying. As a result, I almost missed the train. I actually wanted to eat the food I bought, but then I couldn't manage it.

Bad fries disgusting thin shit no towels burger strange jizz rizz everywhere

Bad McDonald's, no toilets, no machines to order! Cash registers super chaotic

Never seen such a bad McDonald's, it's a shame that you have to give at least one star, they don't even have a toilet, something like that is not allowed as a restaurant, really dirty shops here

McDonald's next to Hamburg University

the food is cold, the toilet does not work, the service could be better

service is DISASTER, rude, rude and incompetent.

It's just a hindrance that every time you get there, a coupon at the checkout never works, why do such a promotion if not every branch sticks to it or there are always problems redeeming them. You sometimes want to save your money and take advantage of the offer and not drive to a different McDonald's every time or even go somewhere else, ultimately it will hurt you if you lose customers because you don't give the customer what you offer and on the other hand it is rip off for me. In the future I will no longer visit this McDonald's or spend my money there or anything like that, it's a waste of time and stupid if I want to take advantage of your offers during the break and can't because it's not possible in the branch and it's closer. I've just come back from the main station to Dammtor to ask why that doesn't work, there are three cashiers at the checkout, one customer is making the order while grinning together and one is talking to a customer in a foreign language even though you could serve the next customer if you were too third represents. So for me, such behavior is inappropriate and unprofessional in the workplace and doesn't belong, especially when you have the time to serve the next customer but are talking to someone else instead.

I was there at around 11:00 with my husband ordering something. The woman who took our order was so unfriendly, she didn't speak clearly, she didn't speak German very well, so I couldn't understand some of her, she complained to me because of that I didn't fully understand it

Employees are absolute rubbish, unfriendly to the point of not being possible anymore

Dirty McDonalds. But ok for take away.

No coupons will be accepted. So I didn't order anything there

I've never experienced a train station Mc's like this. 🤔 In short: - Unable to redeem coupons. - The opening times vary every day, although 7 a.m. is stated, Mc's may not open until half an hour later.

She dint speak English Well, and she Got angry when we said it was wrong. colleague came and helped me.

Really outrageous. Here the boss doesn't want you to redeem your reward points from the app. Please don't write McDonald's on the door, but rather Hamburg's "best" burger!

Unfriendly, no toilet, no redeeming coupons... tattered inventory...

There are never any coupons here

The tables are pretty dirty here. Ordered an espresso macchiato on site from McCafe and received a cappuccino to go.

Staff very unfriendly and you can't even redeem your points. In addition, only one coupon per order is valid. I'll never go there again!!!

It looks like Mcdonald from the 90, old furniture and dirty. Staff speaks zero english

I have to comment on this company..: 1) As visitors, we wanted someone to communicate with us in English. The answer was that McDonald's is a German company and that we must know German! I asked for the manager to be called, and it turned out that the Turkish employees attacked us and threw us out of the fast food. One of the Turkish employees had a scarf behind his back! We were worried for our lives! I will request an increase in this event to the original McDonald's branch. If you don’t speak English or Turkish languages please move out from this branch…

As always, eat at McD. However, I received Cola instead of Fanta. Staff very unfriendly. The app is not recognized. Tables very dirty, it was not possible to get a cloth from the staff to wipe them. No toilets in the restaurant, only in the train station. This means there is no opportunity to wash your hands before eating.

violently unfriendly Employees ugly Food wasn't right no receipt no friendly interaction Found Kurdistan

Ultra slow. As a guest you have to pay extra for the toilet. If you politely ask where the burger is after 15 minutes of waiting, you will be attacked. By far the worst McD in the city - and the bar is not high... Update 2024: still ultra slow. Waiting in line for 20 minutes. Then to find out the Happy meal toys that were on display are no longer there.

Unfriendly staff, long queues, everything takes forever. Worst Mces I know. Not recommended for travelers

Unsympathetic employees, cheap food and coups that don't seem to work UPDATE: Was over there again. I saw how the code worked and she deleted it. They lie coldly to your face so that they don't have to give you a free citizen with a coupn.

Super great service and the waiting time was so good that it was almost non-existent

The staff can't speak any German at all, and the food was just disgusting.

This McDonald's does not accept coupons from the McDonald's app. You don't get any points either. That's why I prefer to use other branches.

Hello team from McDonalds Damtor, thank you very much for the lovely visit, great team and very nice employees, everything worked out wonderfully. We will be back. Best regards.

Beware of fraud!!! If you get food to take away, check the store to see if everything is there. The following situation occurred for me today. I redeemed a double menu via the McDonalds app where I ordered a Coke, a Big Mac, a McChicken Classic and fries. When I arrived at the hotel I discovered that I had a Coke, a portion of fries and a Big Mac in my bag, even though I had paid the full price. To top it all off, of course, they didn't give me a receipt, which meant I couldn't even go back and say hey, there's a McChicken classic missing here. As I said, be careful!! This store will never see me again! Just anti-social.

I used to work at a McDonald's store and needed proof of my unemployment benefits. I was always being redirected from one place to another and no one could help me. It seemed like they didn't care. After calling again I was told that they don't issue a certificate if you have worked there for less than a month. Nevertheless, this is mandatory. After three months of back and forth, I finally solved it myself by filling out a form and submitting some evidence such as my employment contract, working hours and bank statements. Nevertheless, I had to live on my savings for three months because they refused to send such proof. As an employee you are valued and laughed at (hehe haha), but as soon as you are no longer employed there you are treated badly. Please do yourself a favor and never ask for proof hoping they will give it to you. It's better to ask the employment agency whether you can get a form to fill out and attach your evidence to it and send it off. Then you'll have it done in a week instead of waiting months for a response. This branch is hopeless.

are very unfriendly and simply say the coffee machine is broken while the wmf machine was in perfect condition, you just didn't feel like refilling water or milk.

If you're a tourist and want to satisfy your hunger for a moment...OK but like that???? There were no more napkins and no more toys. The tables were all full of used tablets, the Mühlheimer ones and also the Teolley return ones, were completely full💀

NO STARS!!! Horrible place, like all Macs. Filthy, poor quality and unfriendly staff.

Unfriendly employee at the checkout who also wanted to pocket the change. This was only paid out to me when I asked and the cash register had to be unlocked. We're only talking about a few cents here, but I still found it pretty outrageous. She then acted as if it was completely normal for customers not to ask for change if it was only a few cents. Seriously?

If everything looks very old, dilapidated and no longer clean, I wouldn't like to eat it. Also, they don't accept vouchers. Once and never again By the way, the employees aren't really the friendliest

I'm sorry to tell it, but horrible, much worse than the one in Hauptbahnhof

Staff doesn't listen. The food is cold, tasteless.Bread was hard in places. Leftover food on the walls, tables and benches.

This is the worst McDonald's ever. The employees are overwhelmed at the checkout, half of my order was forgotten. The employee was also very rude. The food was cold and inedible and the worker with a normal cell phone touched the meat.

The cashier wearing a mask almost threw me a glass of Coca-Cola. Half a glass spilled out.

It should urgently be renovated and converted to machine ordering so that you can order your 🍔 and 🍟 conveniently via app or on the touch display!

Food came quickly and was ok. The employee was slightly stressed but tried to appear friendly. Unfortunately, the cleanliness of the store is very poor. Tables are not wiped down and return points were crowded.

No rewards redeemable. Long waiting times despite "fast food". No toilet. Mostly very dirty and rude staff.

Valid coupons from the McDonald's app are brazenly and rudely rejected. There is no possibility to carry out the order yourself (no terminals) and the code is only accepted by the staff in QR form. The restaurant is dirty and unkempt. There are better options nearby. If you go from here towards Gänsemarkt you will find a good Jim Block on the left. This will be my choice in the future when I'm craving burgers!

So every time I go there at 10 p.m. or 11 p.m. the milkshake machine is closed and I can't get anything to clean and end of work atmosphere even though it's open until 1 a.m. Expandable

For some it might be an exaggeration, but if you order 10 cheeseburgers and then one is missing, I just have to assume that you either don't want your job or didn't pay attention in elementary school. I just find this kind of thing annoying and stupid.

Either you're lucky and someone understands you, or you're unlucky and have to reorder three times. Sometimes Monopoly coupons work, sometimes they don't, depending on which employee scans the code. Incredible.

Sorry, but the employees at the checkout are completely overwhelmed. Especially if you want to order with a Mc App. Rewards are not recognized! Codes for collecting points are not taken into account at all in order to save time.

The staff seemed to be asleep! I had to wait 15 minutes to get two dishes which was just awful! Also, they didn't give me a receipt even though I asked for one! I don't recommend anyone to visit this place! Date, 02/17/2024 3:36 p.m.-3:50 p.m

Fries almost raw, waiting time too long.

I was there a week ago late at night at 10 p.m. with a colleague. One boy served my burger without gloves, scratched his face beforehand and then saw how he grabbed the lettuce with his loose fingers and put it on the burger. The same with cheese and the rest. Just slapped it down. Does not have to be. I lost my appetite. Definitely not there anymore. 🥲

The Big Tasty came fresh in and then out of the citizen's tray, but the cheese was still completely liquid like an old cheeseburger. While I was eating I was thinking about how fresh it might be. Luckily I didn't have any problems after eating. But it was tasty and different... On top of that, when you looked closer, the shop, for example the floor, was very dirty.

We were guests and wanted to order. At the checkout I asked about the toilets. The employee directed me to the station hall. The toilets there were already closed. I asked again about the toilets. Now I got the answer that these couldn't be used. No one could give me a reason when I asked.

Service as far as food is good too. But why do you screw the toilets with wooden panels so there is no toilet

Incredibly rude! The employees first have private conversations before serving the customers. Because if you ask politely, people will make fun of you behind the counter. I'll never set foot in there again. I have never been treated like this as a customer.

muss meine rezension ändern da sie so nicht gepostet werden konnte also kurz und knapp: hab dort pommes und burger gegessen und mir dazu noch magenkrämpfe und durchfall eingefangen 👍🏻

Unfreundliche Angestellte, kalte Burger, dreckiger Laden. Absolut nicht zu empfehlen

Schmutzig und unfreundliches Personal. Coupons nehmen die auch nicht an

So schlecht habe ich noch nie bei McDonalds gegessen!!! Habe 2 Hamburger Royal Käse bestellt und beide einmal Probiert. Waren ungenießbar habe Sie in den Müll geworfen. Schade um das Geld.

Es gibt keine Tomaten mehr, dafür muss man im Bahnhof 50cent zahlen.

Average Mac D, Less courtesies staffs. Food was ok type. I was in the morning around 10.30 am in a week day, and it was less crowded. The location is super cool , just within the Dammtor train station.

Ich war das letzte mal vor 25 Jahren hier. Ist alles soweit o.k.

Der schlimmste McDonald's in Hamburg. Personal unfreundlich und fängt sogar an zu diskutieren. Tische dreckig. Leider noch immer keine Bestellterminals.

Oh Junge sind die Mitarbeiter da genervt von Kunden.. Aber zumindest wurde das Essen wohl frisch zubereitet, haben uns fast den Mund verbrannt :D

Saubere Restaurants gut Preise

Schlechtester McDonalds den ich kenne. Öffnet unter der Woche um 9 Uhr obwohl er in einem Fernverkehrsbahnhof ist. Hat keine Terminals um digital selbst zu bestellen. Bieten kein Frühstück an. Immer extrem lange Schlangen die bis zur Eingangstür gehen. Behautet, das mann die My McDonalds Prämien nicht einlösen kann. Die pure Katastrophe...

Dieser McDonalds ist meist etwas besser besucht, wir kamen nach dem Kinobesuch hierher und haben uns eine Chicken Box, Milchshakes, Pommes und Cheeseburger und Chili Cheesys . Es hat alles gut geschmeckt, war heiß und die Verkäuferin war durchgehend freundlich, dabei haben wir mit Coupons bestellt, bei denen jeder einzeln bezahlt werden muss. Enthält bezahlte Werbung - Ambassador Partnership: https://21million.finance/s/AS12AS

Yes, I did it again. Wie man es kennt

BesterMc Laden in Hamburg, Gross mit viel Olatz und auch Essen frisch .Freundliches Personal.Ein Stern Abzug weil man die öffentliche Toilette nutzen muss, aber auch verständlich.

Wir hatten spät abends (22:00 Uhr) noch Hunger, und dies war der einzig offene McDonalds in der Gegend. Die Mitarbeiter waren nett und das Essen frisch. Ein Punkt Abzug, weil es keine Bestell-Terminals gibt und auch die App nicht unterstützt wird.

Eine der ältesten McDonald's-Filialen in ganz Hamburg. Durchschnittliches Ambiente mit geräumigem Essbereich, freundliches Personal und recht frisch gemachtes Essen. Ganz großes Minus für nicht vorhandene Toiletten (Wurden mit Gipskartonplatten verschlossen!). Dafür hat man drei Eingänge, um in den Laden zu kommen, was allgemein für eine leichte Entzerrung sorgt

A place where people are respectful

Essen ging recht schnell. War etwas genervt vom Sonder Wunsch. Daher weniger Sterne.

Es ist halt McDonalds. Man weiß was man bekommt (für das Geld mittlerweile eindeutig zu wenig). Es war viel los und dafür war viel zu wenig Kassenpersonal da

Хотіла морозиво ріжок...а дали в картонній коробці. Чудово..але ванільний конус з морозивом це ж найсмачніше.

Reine Katastrophe, ich kann mir aber vorstellen das das personal durch die convention sehr überfordert war.

Сервис плохой, работник на кассе не была приветлива.

Die Ausstattung ist gut und Service freundlich.

Ich würde gerne wissen wollen warum es keine Trinkhalme mehr gibt. Nicht mal mehr welche aus Papier.

McDonald's ist McDonald's 😁 Entweder man mag es oder nicht 😜

The beautiful place to try. Especially the pommes, its really taste

Es is n Bahnhofs mc. Da darf man nicht viel erwarten. 5 Euro für 6 chicken nuggets sind wohl Standart. Finde ich arg teuer

Kaum Gescmack, Hoehe Preise , hoeheNervositaet. es scheint als haetten sie Kunden vorher kennen. Obwohl nicht der Fall ist.

Voll, ungemütlich, haben mich nicht verstanden, laut

Zwar gibt es hier erfreulicherweise noch Bedienungen, die die Essensbestellung aufnehmen (und nicht nur Automaten wie andernorts bei McDonalds), dafür ist diese Filiale unsagbar schmuddelig. Liegt an den Gästen, klar, ist aber trotzdem nicht schön.

E l lugar se encuentra en la estación del metro y cerca del parque Plante un Blome y después de caminar en el parque se antoja comer algo y ese lugar el servicio es eficiente y completo las papas están bien crujientes y tienen todos los aderezos hay una hamburguesa de pescado que es necesario el aderezo de curri y en algunos locales no lo hay como el de Ámsterdam Es un lugar agradable para recargar energías

No tiene mostradores automáticos y apenas mesas.

Hat alles geklappt und Bestellung war auch komplett