Burger King in Hamburg

I come here every few weeks because I like BK food. Unfortunately, the service is... not saying subpar, but not good. The staff behind the cash register refuses to order and instead directs them to the terminals (this also makes them superfluous). Food is mostly ok to good. The staff at the checkout doesn't manage to greet you either, instead they push the bag into my hand without saying "bon appetit" or anything, job missed. Not even eye contact between the two women. The boys are a bit more attentive. Chef"Koch" and Chef"Chef" park in the front row, so you have to walk a little when there are more guests. I don't know anywhere else that the staff uses the best customer parking spaces. I reported it to BK and no one seems to be interested in “are there enough parking spaces?” It's a shame, food is otherwise ok. I wouldn't come here again if there was an alternative nearby.

Well, it used to be much better. Everything seems a bit listless to me.

There were robbers in the toilet, the order was thrown across the room, it smelled like citizen feces

Despite my bright orange jacket and standing in front of one of the 3 checkouts, the staff managed to ignore me for a whole 4 minutes. When I didn't want to order my food at the faecal germ displays, I was told that they couldn't serve me that way. My friend then took care of that for me. A chili cheeseburger with extra tomato and lettuce was ordered. And even though it had to be freshly prepared, it came - surprise - cold.

Unfortunately the otherwise crispy fries were very flabby. Although there was little going on, both tray trolleys were very full and were not cleared away. => Improvements are amazing Otherwise, as you expect and know...

Totally unfriendly staff and the food was cold.

The new Whopper was delicious and the service was really friendly and helpful for Burger King. I liked it a lot 👍.

Unfortunately, the order can only be placed via an ordering column, i.e. electronically, supposedly because it should be quicker. Otherwise, if a nice employee hadn't helped, I would die of starvation.

Chic and modern furnishings with 3 order boards. Food is also okay

Exceptionally helpful staff. Flexible and decisive. Rarely experienced.

Full, slow. Too few order terminals

Standard offer but a Whopper always works. It is also very clean here.

The Burger King experience report: How my chili cheeseburger became a surprise!" It was an ordinary afternoon when I decided to treat myself to a proper chili cheeseburger at Burger King. I thought, 'Why not? A little fire in the mouth never hurt anyone!' So, into the burger universe and off to the counter. The order was placed and the anticipation of the first bite grew. However, when I unwrapped my burger, it was a big surprise - no chili, no cheese, just a plain burger. I mean, sure, Burger King is known for its variety, but I was expecting a little more bang for my buck. It felt like I had been served a tame hamster instead of the fire-breathing dragon. But hey, no need to panic! I walked up to the counter and before I could even get started, the team had already recognized my failed burger bet. Like a well-coordinated football team, they made a perfect pass: a big smile, a quick apology and within minutes my longed-for chili cheeseburger was in my hands. And guys, the taste was worth the wait! The chili hit the spot and the cheese was so melted it felt like it had just been in a sauna. A happy ending, Burger King style! Conclusion: Mistakes happen, but when the team reacts so professionally and charmingly, you can only be satisfied. 5 out of 5 stars – just for the show!

The woman is very unfriendly and she has to tell me straight away.!!!!

Was there at 0045 today and the shop was closed even though they were open until 1am today

Service staff absolute disaster. I wanted to place my food order at the counter. After I stood in front of the two women talking for about 30 seconds and waited until someone asked me what I wanted to eat, one of them rudely directed me to the terminals to order there. The wording was something like "order there if it's not a problem". They probably just wanted to continue talking. After me, other customers were sent to the terminal rather than taking their orders in person. The two of them were almost completely unnecessary there, as they didn't do anything except fire the food and drink onto the tray and then listlessly say the order number and then disappear again, no "enjoy your meal" or anything else. August 28th, 2024, 12 p.m. I was there.

If you offer 2 for one, the price is OK, otherwise it's extortionate!

The bread was like it was out for days tastet not good the whopper was like it has already been ready won’t recommend

Ordered food via Ubereats, unfortunately the meat was burnt and the food became very dry. Definitely not recommended

Cheeseburger: cold, cheese NOT melted. Ask Mc how a cheeseburger should be. But cola zero was okay.

Terrible. Disengaged employee at the till, the food nothing to shout about. But of course that's what you would expect for a tray of fries, but it was clean and neat where I could see

My girlfriend and I came here to eat, ordered food, the food arrived cold and since I pay for WARM food and not cold I wanted to bring the citizens back, her statement was "it's all fresh" she didn't want us a new one give the citizen just looks old. Actually, the customer is king and it can't be that if the food is fresh you get “lukewarm” food. Apart from that, the employees are a no go. The food can't be fresh if it's ready after an unbelievable minute. That was the last time I ate here, it was just disgusting

If they understand you, then it's good. There is usually something missing from the order, but it is due to understanding. Unfortunately, food is awesome.

Wrong food in the bag again!!! Food also tastes soggy and not fresh. Never here again!! Very poorly managed Burger King branch. You would have to report this and other things to Burger King Germany.

Burger 🍔 tasted lean But the employees walked around the kitchen very carelessly and disinterestedly. It's a shame, I really enjoyed being there. Burgers are getting smaller and smaller so you need two to feel full.

I’ve ordered only a burger menu, but took 20minutes to get it done, however I saw my burger after 5-10 minutes. Dear staff next time please do some other drug than weed. Also very rude staff, smashing all things into the packet

As quickly as the order was ready (less than 3 minutes) the two burgers were so warm, really ice cold/room temperature. Fries very fresh and warm. Burgers visually flawless...but such stale stuff for takeaway customers to pack. Without words P.S. see other posts, cold dishes have a tradition/system here!!

Was here for the third time and the BigMac was sold out again. I feel slightly ripped off. They didn't have chicken mc nuggets either. Recommended for vegans.

Very friendly and fast. I would love to come back

Unfortunately the service is very bad. The service is unfriendly and seems stressed. Unfortunately, customers feel the frustration here.

Went there on June 16th, 2024 in the afternoon after swimming to gain some strength. At the end of the story, 16 hours after eating, still having stomach pain, heartburn, nausea and a sleepless night due to the symptoms. Despite being "freshly" made, the food was lukewarm to cold, half was forgotten and the BBQ sauce on this chicken burger tasted like it had been open for weeks. The bacon on the burgers also tasted more than just old. The onion rings were also a disgrace, they looked for the onion in there. This mayo on the burgers tasted old, rancid and very sour. We decided not to go to this shop anymore and would rather make our own food at home. Then you know what you're more likely to put in your mouth. P.s. That also explains why the store is empty every time you drive there.

I don't need to review the food 🍔, normal Burger King quality. The slightly stressed service lady was noticeably snotty and rude, even though we were the only customer. I don't even want to know how she behaves when it's rush hour 😅😅

The drinks dispenser where you can mix your own soft drinks is a great thing. Even gave Pepsi raspberry

The branch is very clean. Both the toilets and the area where you eat are neat and clean. The service was very quick and the employees were friendly.

Horny burgers spread wide like a bum. Afterwards my stomach was full like a king

Everything was good except for the food, which had been sitting for a while and was only lukewarm, so we didn't have to wait long for that. The trolleys were almost full even though only two had ordered. There were five staff.

It's sad to forget a burger when you order 3 burgers, 1x fries and 1x drink. You wipe your nose with the back of your hand and assemble the next burger straight away without washing.

The team was very cheeky and politeness was lacking. The food was also cold and tasted strange. Although I enjoy eating at Burger King, I am very disappointed to report that this branch is the worst branch in all of Hamburg, if not all of Germany.

Ich war gerade bei Burger King alsterkrugchausse essen außer die Pommes wurde alles in der Mikrowelle gemacht selbst die Brötchen der Salat einfach traurig bei den Preisen 12,99 nie wieder

Guten tag Ich habe ein smart Ticket über 48 Euro erhalten. Das jetzt auch Fastfood Restaurants sich an den mafia Methoden bereichern wollen ist mir neu. Ich habe zum Glück die Rechnung noch vom Besuch und eingereicht. Zukünftig fahre ich aber lieber woanders hin.

A Burger King with parking, toilets and the option to eat indoors and outdoors. Sales from the car were either non-existent or not in operation. They try to help in different languages ​​and the employees are also very helpful when it comes to operating the digital board or menus for orders. It is right next to a highway, which is why it is easy to reach public transport by car or on foot thanks to the wide footpath. The food and sanitation meet the chain's standards.

Confusing and poor service. If there were 0 stars I would give 0.

Absolutely incompetent staff. Or just not fluent in German.

Very good Burger King and the staff is very friendly and helpful. 👌🏻

The food was ice cold twice. We will never eat there again. It's better to go to B K in Langhorner. We've never had that problem there

Friday around 6 p.m. - few guests - unfortunately the burgers weren't even lukewarm. As an employee, do you have to remember???

Unfriendly, food is expensive and ice cold 🥶 never again and bye

ATMs don't work, don't accept coupons and Payback never works

This Burger King is on my way to work, so I use the drive-thru here very regularly: the burgers are often cold or at most lukewarm! Other reviews also complain about this problem and it is actually true.

The service was quick and the vegan burger was surprisingly tasty.

How can there be no menu at a 'restaurant' drive thru???? Does Burger King management actually assume that every guest knows all the products available and their prices??? Hello??? Who are you, dear operators of the Burger King on the Alsterkrugchaussee??? But obviously no restaurateurs! If you are then misunderstood due to language problems and are then mumbled back in an unfriendly manner due to your inability... well, why shouldn't you go to McDonalds next time...??? Are you so operationally blind that even the simplest and most logical things are not taken into account? Incomprehensible! Never drive to Burger King in Alsterkrugchaussee again!!!!!!

Beware of parking scams. Things get really expensive in the “customer” parking lot from the 61st minute onwards. I missed the end of the parking period. The parking lot operator showed zero goodwill and instead explained to me twice with a standing text that I was entitled to do so. I never questioned that. And BK itself can't do anything about it. KO criteria. Bye.

Small, quiet standard Burger King, has everything you need. The food is average. The service is nice. It was pretty empty when I visited, so the food arrived very quickly.

Yes, food was rancid And restaurants dirty

Rip off? Didn't get a receipt at the drive. We asked because the price seemed very high to us. It took a while, asked again. Then finally got the receipt. The total price was EUR 4 lower than what we were told and paid by us. Various excuses were made, then he went to the cash register with derogatory gestures and gave us EUR 4 back.

Friendly service and attentive.

Workforce makes an unhygienic impression. I always feel nauseous after a visit. Really disgusting!

The lady who served us was very unfriendly. He made strange faces. It made you feel weird or bad.

Been Kingdrive twice this month. Something was forgotten twice. OK the first time. The second time I turned around and got my burger.

Scanner on the SB went zero. Just annoyed. The staff couldn't do anything about it. It's stupid when you're hungry and have to worry about things like that. In the end I just took something like that. I won't come here again and Burger King has been a good address over the years...

Don't go there!!!🤮🤢😷 Today I was there for lunch with my mother and with a neighbor. It was delicious, but after a few hours I had a stomach ache, nausea and spitting So don't go 🚽 Toilets Toilets look dirty if they aren't cleaned every day If you want stomach pain, nausea and spitting, go there but if you don't want that, stay away!!!

Unfortunately what was ordered wasn't delivered, wrong drinks and 2 citizens were missing. And the prices are no longer reasonable either.

The food is mediocre, the staff is friendly. I find it funny that the maximum parking time is 60 minutes with an automatic contractual penalty of 40 euros if this is exceeded. This is very uncomfortable and unworthy of dealing with CUSTOMERS.

I would have liked to place an order, but unfortunately they refused to take my order. They only accept orders via the app, says the restaurant manager. Then not.

As you know, the service was quick

What's wrong with employees? Just sad! Never go in again!

Great staff, friendly and accommodating, make every effort to satisfy the customer

It feels like only one employee at 7:30 p.m.

They gave me the wrong order, only noticed half way through eating it. Then noticed them come over and give me a strange look and walk off.

The Burger King at this location has declined significantly over the years. The ice cream machine hasn't worked for 6 years, but ice cream is still offered. There are friendly employees, but unfortunately in the minority. But the biggest shame is that I was recently at the drive-in with a friend and we ordered a chicken nugget burger and a double cheeseburger, which together cost around 6 euros on the price board, which is way too expensive. At the counter we were then asked to pay 12 euros, which I considered to be significantly too much. When we pointed this out to the employee, we were insulted and he said: "Well, the burgers just got more expensive." This employee has often quoted suspicious prices in the past. Such people should be fired immediately. The Burger King company urgently needs to change something at this location. Until then 1 star.

Always cold burgers. Not really fresh. We get something there a maximum of 2-3 times a year. I think we'll take a detour to McDonald's since the last time. A disappointment almost every time at this Burger King!

Everything was cold except drinks were warm

I don't think I've ever seen such a sensationally bad Burger King. It was dirty and smelled strange. The staff couldn't communicate with me, let alone respond to my needs. Overall it made a very dirty impression. Hygiene standards were not met by the employees. I actually decided not to eat there

BK is just BK - super tasty and simple. But again, I forgot the mayo in the drive through. And I won't run back in there for my packet of mayonnaise. They probably do it on purpose so that I don't get so fat.

Team, Standort und Ausstattung sind immer tadellos. Es ist eben junkfood.

Das Essen war, obwohl es frisch zubereitet wurde, eher lau kalt als lau warm! Das Servicepersonal war nicht sonderlich zuvorkommend! Eher bockig das jemand etwas bestellen wollte! Als dann die Pommes auch noch falsch waren hatte die soziale Kompetenz ihr maximale Tragkraft erreicht! Daher gibt es an dieser Stelle keinen klatschenden Beifall!

Die Preise sind jeden Monat am steigen. Die Qualität und der Service leider nicht. Das wäre ja Mal was :) die Burger waren ein wenig labber und dann wurde bei den wenigen Zutaten auch noch was vergessen. Sorry aber das echt mit so wenig zuneigung gemacht. Das kann leider nicht schmecken. Die Pommes sind im Vergleich zu anderen Pommes von sehr minderer Qualität. Die Entmenschlichung durch das bedienen an Touch Screens ist nichts für mich. Ich mag Lieber Menschen die mich bedienen.

Sehr nette Bedienung, sauberer Laden, Essen frisch und heiß. Nix auszusetzen

Um 23:00 nach einem langem Flug und 250 km noch zu fahren war das okay.

Leider hat die Qualität hier in der letzten Zeit massiv nachgelassen. Sowohl beim Essen als auch bei der Freundlichkeit des Personals.

An sich völlig in Ordnung der Laden, leider ist es inzwischen mehrmals vorgekommen wenn ich zum da essen angegeben habe und es trotzdem zum mitnehmen eingepackt wurde. Kein Weltuntergang aber trotzdem unangenehm.

Das Essen ist Standard, you see what you get. Der Service unterirdisch. Kommunikation? Gibt es nicht. Kundenorientiert? Warum! Kunden können nichts dafür, dass Angestellte ihren Job verfehlt haben, braucht ihr jedoch nicht jedem zeigen.

So wie es sein sollte . Der Bürger war gut hab das bekommen was ich bestellt habe und ging auch alles fix. Mir wurde kein unnötiger Handyvertrag angeboten . Alles so wie man es sich vorstellt. Für Fast Food Verhältnisse echt gut.

Es ist wirklich schon Programm vei Burger King generell, dass es NIE Milchshakes gibt. Dann fährt man halt zum M dafür ;) Für 4 bestellte Menüs gab es eine Serviette. Da ist noch Luft nach oben.

Ein typischer Burger King, jetzt auch mit easy order, leider funzt der Paybackkartenleser nicht und wenn nur 2 Mitarbeiter da sind dauert es ewig

Das Essen war sehr gut, schmeckte ausgewogen und wurde frisch zubereitet. Damit war der Burger genau so, wie ich es mir gewünscht hatte. Die Pommes nur leicht gesalzen, was ich sehr gut fand. Das Ambiente leidet leider etwas. Es wirkt wie in einer Kandine der älteren Generation. Kinder bleiben hier auf der Strecke keine Möglichkeit der Beschäftigung. Rundum war es für mich ausreichend und angenehm, daher werde ich auch wieder kommen.

War ganz ok ,, die Bedienung war sehr langsam und man hatte das Gefühl als ob sie keine Lust hatte obwohl es erst 19Uhr war . Sauber war das Restaurant. Das habe ich da schon öfter anders gesehen. Im grossen und ganzen 3 Sterne.

В цілому добре, але до п'яти зірок не дотягує. Два за сервіс столи и сидіння не дуже чисті

Typischer Burgerking, der nicht in die Vorwürfe vom Team wallraff passt. Alles frisch und ob demand fertig gemacht.

Achtung, wirklich nur für Fast Food nutzbar, sonst kostet es 45 Euro! Höchstparkdauer sind 60 Minuten, die Kennzeichen werden von Kameras erfasst und ausgewertet. Da man bei der Einfahrt meistens nicht exakt auf die Uhr guckt und auf das Gefühl angewiesen ist, sollte man nach gefühlt 45 Minuten spätestens aufbrechen. Für ein Dessert mit Wartezeit an den Bestellautomaten ist das zu knapp. Am 14.07. war ich 1,75 Stunden dort und wartete auf ein verspätetes Flugzeug. Ich gab 3 Bestellungen auf und benutzte eine Parkscheibe. Die Rechnung über 45 Euro kam 2 Wochen später. Also mehrere Bestellungen sind hier nicht erwünscht und sehr teuer.

The lady on curb side was very kind and patient.

Zulange anstehen und es fehlen am drive in ab und zu Produkte die man bestellt hat in der Tüte, die man am Fenster bekommt

Der LongChicken war ok. Der CrispyChicken wirkte, als würde es schon seit langem darauf warten endlich verkauft zu werden. Das geht besser.

Nicht das gemütlichste Lokal, aber essen kann man hier allemal

Irgendwie unorganisiert gewesen. Der Laden fast leer und trotzdem hat es gedauert bis überhaupt die Bestellung aufgenommen wurde. Bestellsäulen gibt es hier auch noch nicht. Pommes und Burger waren dann leider auch eher nur noch knapp über Körpertemperatur. Gibt deutlich bessere Filialen.

Anything you expect from Burger King, great burgers at good prices in a typical Burger King style place.

Erste mal seit 12 Jahren wieder bei Burgerking gewesen und bin echt enttäuscht von der Leistung nächstes mal Burgerking dann wieder in 12 Jahren

Ist ok, ist halt ein Burger King. Allerdings muss man immer relativ lange warten wenn man rein geht, vor allem nachts. So weit man sieht alles sauber und in der Regel wirklich nettes Personal vor Ort. Normalerweise ausreichend Parkplätze vorhanden.

Nichts besonderes Buergerking halt

Sehr sauber, schnelle Bedienung und frisches Eaeen.