BAYSIDE Hotel Scharbeutz Ostsee in Scharbeutz

The worst scam hotel. Canceled 72 hours before and they kept all the money and refused to refund 9 nights

Great hotel, great breakfast and SPA area

The hotel has a cleanliness problem, two small animals (e.g. silverfish) were running in the bathroom. Fan in the bathroom full of dust. Toilet brush totally dirty. The loungers in the spa area are cleaned. The roof bar used for the breakfast room is much too narrow, breakfast is slimmed down, dogs are allowed in the breakfast room, which is much too small. The staff apart from Angelo has no idea about service, leftovers are simply swept onto the floor, etc. Vacation is no fun, but you have to change something as quickly as possible before the network is overflowing with negative reviews.

We used to go to this hotel all the time. Everything has been very good all these years. But this time we were shocked. We went on vacation for two days and arrived at the hotel in the evening. Room 314 paid for by 1:00 p.m. At 9 a.m. the cleaning lady came to our room... Even though we had paid by 1 p.m. We relaxed and she just came into our room without knocking, even though it was written: “Do not disturb!” We then paid another 270 euros and decided to stay one more night. We were moved to another room, 201. We undressed and were laying down to rest when at 3:00 p.m. a man knocked and entered our room. Then at 4pm repair work started behind the wall of our room and it was very loud. I can't relax like this... It's very stressful. It shouldn't be like that!

I recently stayed at the Bayside Hotel in Scharbeutz and had a treatment in the spa area. Already at the reception I was greeted in a very friendly manner by the lady - you rarely experience such a nice greeting! The massage was simply great! The therapist was really good and took a lot of time. I felt totally relaxed afterwards. The food in the hotel was also really tasty! There was a great selection and everything tasted great. Overall it was a really nice stay. I can only recommend the hotel, the spa area and the food. I'll definitely be back!

Started strong and slowed down a lot. Unfortunately, Bayside is no longer what it was 10 years ago. With an overnight price of over 300 euros in March, I don't expect the following (especially in a suite!): totally calcified bathroom, leftover toothpaste from the previous person, stained blankets, splattered edges of the bed, cheap juice substitute at breakfast, as it is also much too narrow, hair in the swimming pool, defective showers in the wellness area, not a cleaning staff speaks German, late check out for 2 hours another 25 euros... The situation can no longer save these many deficiencies...

Sehr gute Lage direkt am Strand, netter Empfang an der Rezeption, Zimmer im 2. Stock mit dem Blick auf die Fussgängerzone und kleinem Balkon, sehr moderne Zimmer, sehr gut. Sehr sauber, gutes Bett. Seminarräume gut ausgestattet, es war nur kaum Personal da, um die Technik für unseren Workshop einzustellen. Und jetzt Klartext zum Restaurant: Das Frühstück war sehr gut, tolle Auswahl, Kaffeeservice schlecht wegen schlecht ausgebildeten und zu wenig Personal. Der Kaffee aus der Maschine schmeckte schlecht und wässrig. Ich erwarte mehr für diese Zimmerpreise. Lunch und Dinner: das Sushi am ersten Abend war qualitativ ok, Note 2-. Aber : auf einer Sushiplatte mit ca. 50 Teilen gab es nur 3-4 verschiedene Sorten, null Abwechslung und davon nur ca. 5 Teile Nigiri . Super langweilig. Am nächsten Mittag gab es Lachs, auf der Haut gebraten mit Kartoffelstampf und Grillgemüse. Das kann jemand kochen und braten, der 2 Stunden angelernt wurde. Geschmacklich ok aber null Rafinesse, Lachs sehr fettig. Am nächsten Abend Steak, Qualität ok, aber es wurde noch nicht mal gefragt, welche Garstufe gewünscht wird. Alles kam unterschiedlich gegart, von Medium bis well. Die Suppen vorweg ( Tomatensuppe und Broccolicremesuppe) waren ohne Kick, einfach wie aus der Fertigtüte und null Komma nicht verfeinert , geschweige denn gewürzt. Mega langweilig, katastrophal . Nachtisch war ebenso miserabel, Sahne im Glas mit 4-5 Beeren drauf. Der Koch sollte sich schämen. Kellner Service war praktisch nicht vorhanden, massiv unterbesetzt und ohne Restaurantleitung, ein absoluter Hühnerhaufen. Das Essen kam trotz Anmeldung und festem Termin erst nach ca. 1 Stunde. Nicht zu glauben. Weinauswahl gab es nicht, Weißwein oder Rotwein , Rebsorten kannten die Kellner nicht. Meines Erachtens nach alles Aushilfen, praktisch ohne deutsch-Kenntnisse. Jeder Currywurst- Imbiss hat besseres Personal. Die Bar war gut bestückt, die Cocktails lecker und gut gemacht. Leider kannte die Bedienung die eigene Karte mit und war komplett überfordert, weil eine Bedienung auf gefühlt 30 Kunden kam. Preis/ Leistung: Zimmer gut, Strand und Lage toll, aber die Probleme mit dem Personal sind schlimm und massiv in Anbetracht der teuren Preise. Ich würde trotzdem wieder hinfahren in der Hoffnung, dass Essen und Service besser werden im Sommer, wenn das Stammpersonal aus dem Winterurlaub zurück ist… hoffentlich.

Wir hatten uns für das Wochenende im Bayside eingemietet. Am ersten Abend waren wir direkt im Restaurant. Wir hatten sechs Wochen im Voraus ein Tisch am Fenster reserviert. Leider wurde uns vor Ort gesagt, dass es organisatorisch nicht möglich war. OK??? . Erster Abend - nicht Ärgern. Über das Ambiente und die Lautstärke kann man sich streiten. Aber das Kabel aus den Wänden schauten war schon befremdlich. Immerhin waren Klemmen dran. Nachdem die Getränke kamen, was auch etwas länger dauerte, wurde neben uns ein Tisch am Fenster frei. Wir fragten den nächsten Kellner ob wir uns umsetzen könnten worauf die Antwort kam: Der Tisch ist bereits reserviert. Aha??? Zehn Minuten später, es hatte sich an dem freien Tisch nichts getan, wurde ein zweiter Tisch am Fenster frei. Also wieder nachgefragt und wir "durften" uns umsetzen. Unsere Tischnachbarn, sichtlich angefressen, fragten daraufhin nach dem zweiten freien Tisch und, oh Wunder, doch nicht mehr reserviert. Aha??? Das Essen hat sich ein wenig mehr Zeit gelassen, war aber im ganzen ganz gut. Der Lachs meiner Frau war nicht trocken und mein Steak war Medium. Preislich hätten aber die Beilagen inklusive bzw. die Qualität deutlich besser sein müssen. Definitiv negativ, ein nicht einheitliches Auftreten des Personals, es wurde nicht einmal nachgefragt ob alles in Ordnung sei oder ob man noch etwas trinken oder essen möchte und gefühlt war keiner für einen zuständig. Für ein Restaurant welches sich auf der Website so hoch lobt eine ganz schwache Leistung. Da stimmt das Preis-Leistungs-Verhältnis nicht! Das es auch ganz anders geht haben wir dann einen Abend später gegenüber im Herzbergs erlebt.

Yes, absolute top location and very good rooms

Unfortunately, everything was very disorganized and unfriendly when eating. Both at breakfast and in the evening

Highly recommended. Sauna and pool with sea views. A fitness room for athletes.

Very nicely located hotel with great service. What is not possible, however, is that in a suite you only have one bedside table and there are threads of dust hanging from the ceiling. Furthermore, lamps are defective and can only be switched off by pulling the plug. Another downer is the jungle restaurant. Visually it was great but the food!!! Better snack food and that for 130 € for 2 people, that's an announcement and an impudence.

We have been to Bayside for the umpteenth time and are unfortunately very disappointed with the developments. It is more than obvious that some cost-cutting measures have been taken that have significantly reduced the standard of the hotel. More and more expensive luxury suites are being built for this purpose... the main thing is! There is nothing wrong with the work of the permanent staff, everyone is very friendly, service-oriented and can only really feel sorry for you. But the unskilled staff urgently need to be better trained. In conversations with several regulars, it emerged that there was general dissatisfaction. An email with constructive criticism has remained unheeded by management to this day, which is what annoys us the most! We travel a lot in the Bay of Lübeck and regularly visit hotels in Scharbeutz, Timmendorfer Strand etc. While other hotels are developing very positively, we are simply disappointed with Bayside!

We only used the pool and sauna as day guests. Nice area including water dispenser with lemon in the sauna and bathrobe. Shower gel in all showers. Very nice staff. Price/performance okay. Only the cupboards in the changing rooms need to be improved. The doors are locked with a code and unfortunately they often don't open. But the staff was very friendly and helped with the general code. We'd love to come back.

‼️Attention there is currently a construction site, it is very loud, especially on the 2nd floor ‼️ unfortunately there is mismanagement in this regard, open communication is needed here! Unfortunately it wasn't so relaxing this time! Unfortunately, prices have also risen enormously. You can then afford a luxury tea for €5.90 😱 My (formerly?) favorite hotel in the Bay of Lübeck! - Location: right on the beach, right on the promenade, next to cafes/beach bars, There are several playgrounds next door - Culinary: 3 delicious restaurants in the house (reserve in advance!) ‼️ now only 2 restaurants - Spa: great applications (also for expectant mothers), Pool with the best sea view, Sauna with a great terrace - Room: clean and well maintained, Size and features depending on category - Staff: friendly and attentive - Miscellaneous: disabled friendly, There is a playroom for children (the children also really like the “Jungle” restaurant), Parking garage available

New Year's Eve celebration: Disappointing, overpriced - and no reaction from you We have been celebrating New Year's Eve in various hotels for years, but we have never experienced such a disappointing experience - and above all such ignorance. Despite multiple emails, a personal conversation and a phone call, we have not received any response from you to date. This is not only disappointing, but also unprofessional. Our group of 15 people were looking forward to a festive evening. Instead, what awaited us was a loveless atmosphere, a completely overcrowded buffet and an overwhelmed bar. For many people, the main course was completely canceled because the buffet was cleared away far too early. A midnight snack or a glass of champagne to toast? None. For €159 per person this was simply not acceptable. The fact that you have not responded to our repeated attempts to clarify this directly with you only increases the disappointment. We expect a statement and an appropriate reaction.

The location of the hotel is unbeatable. The view of the Baltic Sea from the sauna is unique. Unfortunately there is a Mallorca character at the pool, the loungers are reserved with towels for the day before breakfast.

Very nice hotel with friendly staff. Only the size of the restaurant at breakfast is a bit tight.

Disappointing experience – not recommended Unfortunately we were not at all satisfied with our stay at this hotel. The so-called gourmet breakfast was a complete disappointment: the roof-top bar was completely overcrowded, the atmosphere was uncomfortable and it felt like mass processing. The selection left a lot to be desired, and many dishes were already empty by 8:30 a.m. - without being refilled. The spa area itself is beautifully designed, but far too loud. Despite signs warning people to keep quiet, many guests ignored this - relaxation was only possible with noise-cancelling headphones. The room seemed attractive at first glance, but upon closer inspection there were numerous defects: a leaky balcony door, an unkempt bathroom with heavy limescale deposits and overall a poor condition. The inadequate sound insulation was particularly disturbing - conversations from the neighboring room could be clearly heard through the ventilation, although the ventilation itself was not a problem. Restful sleep? None! However, the friendly reception, which was always helpful, should be highlighted positively. Overall, we unfortunately cannot recommend this hotel. The price-performance ratio is in no way justified. Definitely not a repeat!

Very nice hotel with wellness area

We were there from January 29th. in the hotel until February 1st, 2025 and had a sweet. The room was clean, but the sofa that had been pulled out collapsed last night because it had already seen its best days. The wellness area is spacious with a great view and warm water in the pool. Everything is great BREAKFAST DISASTER!!!!!! Unfortunately, the Coast no longer existed - now there is breakfast on the roof, which turned out to be chaos for everyone. Unfortunately there were far too few seats available for the guests. The staff tried very hard but couldn't cope with the rush at all, even in the off-season. We had to sit in the dark bar room and others sat with their children on bar stools at the counter right in front of the alcoholic drinks. Since large tables were still reserved in the winter garden, the guests stood at a loss in the aisles. An absolute no go for the price range. The buffet in the narrow adjoining room was loveless and there was a queue at the coffee machine. If nothing changes, this will be our last stay.

The hotel has an unbeatable location. The underground car park is spacious enough for a “bulky” car. Non-alcoholic drinks from the minibar are included in the price. Beds comfortable. The view from the higher floors is fantastic. But overall the hotel is not very comfortable and rather Nordic cool. Everything fits more into a conference hotel than a holiday hotel. You won't find luxury here. Unfortunately the pool area wasn't very clean either. In addition, many loungers are broken. There is a lack of staff in the spa to check that everything is going well.

The weekend was a complete failure and not worth the money.

High discrepancy between expectations and reality. We wanted a relaxing weekend at Bayside and got a great deal. As a self-chosen center for wellness and “luxury” in Scharbeutz, we hoped for much more from Bayside. The location is great. The room was large, well laid out and had a very nice view of the Baltic Sea. In addition, the roof top bar was well organized and comfortable for having a drink in the evening. But that was it. We were woken up both Friday and Saturday by the noise of drills and banging. Unfortunately, this was not communicated beforehand or taken into account in the price. When we asked at reception (Friday) we were assured that this would not happen on Saturday. Was a lie. But we didn't really feel understood either. No accommodation, no insight, just an “oops”. Service at breakfast was also subpar. Totally full. Dirty tables. No communication from the staff about where something was available, or whether you needed anything, or a little explanation of how it worked. There was always something missing. One day there were no more rolls (grains) from 10:15. You can clearly see that the hotel has been around for a few years. Cables are sticking out of the wall in the breakfast table and a pane of glass is no longer neatly in place. The room doors feel like they are made of cardboard, you can really hear every step that is taken in the hallway. Everything is a bit rocky. All in all, there are much nicer addresses in the area for the money. They probably make more class instead of quantity. We won't be back any time soon...

The sushi is bomb and the rooms are very nice

Location right on the Baltic Sea beach, very nice pool, nice rooms and with minibar

The last time we were at Bayside was in 2016. Since we were very enthusiastic back then, we booked a short vacation at Bayside for this weekend. Unfortunately the cleanliness in the room left a lot to be desired...it was definitely not 4 stars. Unfortunately, the Coast was no longer available - breakfast is now served in the roof - which turned out to be catastrophic for us. Pure chaos... not enough seats for the many guests. The staff tried very hard but couldn't cope with the rush at all. and that in the off season. That's exactly how it was in the spa - completely overcrowded - no place to relax. We found the jungle very beautiful - it is definitely worth a visit. It's a shame that it turned out this way Such a great location and really worth the 4 stars in service and rooms back then - unfortunately not anymore today. We hope you return to your old quality.

Mixed feelings – unfortunately not what we expected As a family we booked the Sky Suite with sea view/city view. The room was really beautiful, designed to make you feel comfortable, and we were thrilled by the view. Unfortunately, the overall stay was mixed. The Jungle Restaurant was a real highlight: great food, beautiful ambience and an excellently attentive and friendly staff - big praise for that! Unfortunately, the night was an absolute disaster. In the next room there were hours of loud arguments with violent insults that even our children heard. They were so scared that they came to our bedroom and I had to move to the couch to give them some rest. I had to endure the noise half the night. In the morning I wanted to clarify the problem with the hotel staff, as I believe that at least a partial refund would be appropriate for such a price. Unfortunately my request was dismissed with the information that it was even worse on other floors. To date I have not received an apology or any response, which I find very disappointing. I only give the three stars for the beautiful room, the view and the jungle restaurant, which was really impressive. But because of the bad night and the inadequate customer service, we unfortunately cannot recommend the hotel.

We were back again after a break of a few years. Honestly, it was disappointing! The rooms and general location are still great, but the service is a bit of a flop. The wellness area offers decidedly too few opportunities for relaxation indoors around the saunas, which are great in themselves. Just under 20 loungers are not enough, especially since they were almost completely reserved in the German way... Breakfast, upstairs on the roof, was also better. The service staff, especially one gentleman, were curt, monosyllabic, overall rather unfriendly and obviously overwhelmed! There was an argument among each other, I don't need it as a guest! Well, we'll probably try it again at some point, but for now we're cured... What a shame!

Here is a suggestion for your Google review of the Bayside Hotel: Overall, we had a very pleasant stay at the Bayside Hotel. The location is excellent - perfect for exploring the surrounding area and enjoying the proximity to the sea. The hotel offers numerous amenities that make your stay truly comfortable. The only point of criticism: On the day of departure we were disturbed twice by room service, even though there was still enough time until check-out. It was clearly noticeable that the cleaning staff wanted to finish work early, which we could understand - but this still somewhat spoiled the farewell. We ended up leaving an hour earlier because we felt sorry for the employees who were waiting outside our door to start cleaning immediately. All in all it was a good stay, even though the hotel is priced higher. However, given the excellent location, the price is understandable. We would still recommend it and thank the team for the service!

Everything fine ! Top location and delicious food. Wellness is very important here.

+ Large, modern hotel + right in the center and on the beach + Parking garage (15€ per day) + comfortable bed + Balcony + beautiful, large wellness area including towels and bathrobe + delicious breakfast + Minibar except alcohol included - underground service! Very bad! - booked for 3 adults but only prepared for 2 (it took hours until everything was prepared for the 3rd person) - rickety, broken extra bed for an additional adult - superficial cleaning, towels are taken away but no new ones are brought without asking - Breakfast area very crowded and narrow - Wellness area overcrowded - Suitcases must be brought into the room yourself - Privacy disregarded (not knocking before entering the room) - plastic plants

Great hotel, great food, great service. I just find the fact that there are lots of small children loudly in the SPA area and that continues until the evening, which I find rather cheeky for the high price. An adventure pool that meets the needs of families can't be far away. Too bad!

Not a cheap premium hotel. Rooms fine, wellness and breakfast amazing!

Absolutely recommended. The team also takes special requests into account excellently. The room was very nice, comfortable and clean. Likewise the wellness area.

Overall poor service at the breakfast buffet and in the roof. In advance, a trainee had already noticed something negative in the booking process. After cleaning the room something was always missing, sometimes the second water glass, sometimes the second shower towel. Positive at breakfast was a young trainee named Mina, friendly, attentive, helpful! With her the guest was king. The reception upon arrival was also nice and the room was ready early.

Fantastically located right on the beach, very nicely furnished, beautiful rooms, wonderful sauna, fitness room equipment very effective. Breakfast until 11 a.m.: also a dream. The hotel's own restaurants and bars: considerably too expensive for our taste, but that's a matter of opinion. You have the opportunity to change things up and not have to eat in the hotel. Just look at the map beforehand...Otherwise the hotel can only be recommended!

It was a nice stay, the food was great, the champagne could have been colder, but it was still wonderful. I would be happy to come back.

The hotel is chic and very clean. The spa area is very large and offers many options. The fitness room has everything you need for a short stay. The breakfast was also OK. However, there were enormous waiting times for scrambled eggs/omelettes because only one person prepared them. Unfortunately, the bar staff closed the bar before 9:00 p.m. on a Friday evening, even though the hotel flyer said 12:00 p.m. to 11:00 p.m. daily. Very annoying if you want to end your last evening relaxing with a drink. Parking spaces in the underground car park are only available at an additional charge of €15 per day and must be reserved in advance. The same applies to massage etc. Unfortunately we have to say that we would have expected a little more from a hotel in this price range. Maybe. It was simply because we were here in the off-season.

Hello, we were there yesterday for food, a catastrophe, we waited for over 1.5... Service is inattentive, food was subpar 3 x beef fillet medium ordered but came almost raw and tough 1x Ribey almost through Plates were ice cold as a result of which the puree also came shortly before serving I was told that there was no green asparagus... the shop was busy. This was the last time we were there! It would be better to go somewhere else and eat there at totally overpriced prices. LG years ago it would have been very good

We have been visiting Bayside off and on for several years. We have booked the Christmas special in 2023 and 24. Unfortunately, I have to say that we were less and less satisfied every year and ultimately decided not to check in here again. First the best - the location! Right on the beach, in the immediate vicinity of restaurants and shops. It doesn't get any better. Unfortunately, that doesn't outweigh the increasingly poor service and other shortcomings of the hotel. Some of the rooms are quite shabby. For the last two years we have booked a suite. Not everything was fixed here either. Basically the room was good. The service is difficult and very variable. Housekeeping is incredibly loud. The noise level in the hallways is immense. The cleaning is sometimes noisy and people can't float - of course. But the current situation goes beyond the scope. In addition, a 'do not disturb' message is often overlooked. A no-go. Service at breakfast: simply bad, unfriendly to ignorant. A 'Good morning' or even a 'Merry Christmas' wasn't included. You had to ask several times for filter coffee. The content of the breakfast is quite simple. The selection is manageable, a little run of the mill. The refill is too slow. I was also unable to find any assistance with older or handicapped guests. How this will work on the roof from January is questionable. The distances will be significantly longer for guests. In addition, there are more levels here. The run for barrier-free places is likely to be tight. One can be surprised at the explanation of the managing director (owner?) about the closure of the Coast (up to now breakfast was served here, otherwise it was probably a rather moderately frequented restaurant after half-board was no longer available). Additional rooms with frontal sea views and a large suite will be built here in the next few months. Lt. Christmas speech from the CEO, we had a bad meal at Coast and then decided to close it. Well - the first choice if the food is bad would probably be a new chef. So you can confidently assume that you want to generate significantly more sales with the new rooms and ultimately make a profit from the existing space at some point. Which is completely OK (even if I highly doubt the new breakfast solution). So I could only smile at this explanation. Which leads me to the 'Christmas Address' itself. In 2023 we made the mistake of planning this 'event' in advance of St. John's dinner. Listen to it in its entirety this evening. A mistake! The man confuses paying customers with his employees and gives a thematic speech lasting over 30 minutes (on Christmas Eve), which is actually a company-related speech. Christmas party or a company meeting. Not nice! In 2024 we went to dinner later, but unfortunately the man overdid it and we had to listen to his explanations for about 5 more minutes. Which brings me to the Christmas Eve meal, which was OK but far from good. Unfortunately, the deer died several times. A venison roast from Bain Marie is essentially a mistake on the product. Something like this belongs at one station - preferably fried pink - freshly sliced. Then the meat is not so dry and tough that it is difficult to cut. The goose leg was also 'over', the side dishes were OK. I've eaten better in well-run canteens. Opinions can be divided about the jungle. In terms of age, I no longer belong to the target group of this concept. But I saw it better over 20 years ago in the USA (Rainforest Cafe). Be that as it may - at least the food here has become significantly better. Unfortunately, 2 out of 3 dishes were too cold. The roof is still good. Here too, the side dishes were already too cold. Finally, at over €3,000 for a suite and a single room for 4 nights, I expect more. By the way - birthday greetings for a guest traveling with us (data was available) would have been attentive, but that is generally lacking here.

Located right on the beach, super friendly staff, underground parking at the house

good morning! Unfortunately that was nothing. a lot seems to be a little. Terrible beds, average breakfast buffet, cold swimming pool, not very attentive staff. Yes, the location is great, but it's also cheaper...price - performance doesn't work here! too bad!

Very nice hotel in a top location! Friendly staff and very clean rooms. The food tastes great and the offering is very diverse. Great spa area

Now it's not worth more than 2 stars... Cobwebs on every red pillar in the swimming pool. Cobwebs on the ceiling in the roof restaurant. In the roof itself you sit like in the train station, with a table for two and at least 4 other people at the neighboring tables hear every single word! In room category Zummer No. 452 there was so much dust piling up on the cosmetic mirror! But the main thing is that it's fully booked. Cleaning is superficial, there's no atmosphere to feel comfortable or feel welcome. Stay from 12/09/24-12/13/24, room 452 with dog! You had to get coffee for breakfast yourself from the service station, not once was coffee brought to the table all week. HAPPY 🎁🎄 🤦🏻

After checking in, we unfortunately found a poorly cleaned bathroom. The staff at the reception tried very hard, the breaking point seems to be the external cleaning company. This shows the professionalism of the hotel staff, who worked charmingly over it and were able to give the guest, us, a good feeling. Thank you at this point. The service staff in the spa and breakfast room are attentive, witty, and have internalized North German nonsense in the best possible way. We felt very comfortable...

It doesn't get any better! Thanks to the entire team!

The hotel itself was very nice and clean. Unfortunately, the staff was unable to accommodate allergies in places, even though this was communicated in advance.

We stayed with the family for a weekend in this beautiful hotel. The room view when booking with a frontal sea view - simply fantastic, never been so close to the Baltic Sea. Great, modern rooms with lots of space, especially the suite, just fantastically beautiful. The breakfast was also really great, the only negative point being that unfortunately there was no free sparkling wine. We know things differently from such upscale hotels, which is a shame. The entire team, whether reception or breakfast staff, was very friendly and accommodating! We would love to come back!

A super great hotel! We'll be back...soooo nice!

Just a shadow of his former self! This was our fifth time at Bayside and definitely the last time. Price-performance ratio unacceptable. Reception cold and drafty. The hygiene of the hotel leaves a lot to be desired. (the Q-tip used was left in the middle of the hallway for 24 hours) The hotel pool had a maximum of 22 degrees. Despite complaints, nothing happened. The roof restaurant is also catastrophic. The bar is extremely uncomfortable, expensive and drafty. We were looking forward to the sushi and were disappointed here too. It felt like the sushi was made throughout the day. Surf & Turf and Teryaki roll very dry. As compensation there was at least an espresso and a dessert plate on the house. The staff was friendly. Not a nice restaurant atmosphere due to the very uncomfortable ceiling light. When you left you weren't even asked if you had a pleasant stay. All in all, you get the feeling that the only goal here is to make “quick” money. The guest is apparently no longer the focus. This can also be seen from the fact that there is no reaction from the hotel management to the previous reviews. Too bad...

We stayed at Bayside with the family for my 60th birthday. As always, everything was great, the location was perfect, the rooms were very nice and spacious, the breakfast was very varied, there was something for everyone. What disappointed me a bit is that there wasn't even a nice napkin, candle or a small flower related to the birthday on the reserved breakfast table! But we'll definitely be back :-)

We used the day spa. The best thing about it is the view. The spa is nice, but definitely not worth 49 euros per person! Coffee in a plastic cup for 4.70. I'm happy to pay this price for good coffee in a cup. The hotel appears chic and modern, but if you take a second look it's tasteless. This plastic decoration everywhere - brr!

The food service was subpar. At each of the restaurants visited, on the roof as well as in the jungle, there was an unsatisfactory wait for the food. This was partly cold, but the taste was just satisfactory. Staff not particularly friendly. A complaint to the service manager was unsuccessful.

I have known this hotel since it opened and it is MY temporary HOME. I was back on site for a few days on November 3rd and I recovered very well. I was particularly happy about the pleasantly warm water in the pool, which is usually too cold for me in other hotels. Yes, some things have changed over time and I raised this and the response was immediately positive. I would like to mention that after my stay there I spent three more days in a 5 star hotel in Travemünde. I also know the hotel very well, but I haven't been there for a long time. The wellness area was a real 6! MOLD! I don't want to say any more about it at this point. At Bayside, my wishes are fulfilled to my complete satisfaction and I look forward to my next stay, to the incredibly beautiful location, the constant view of the sea from almost all areas of the hotel and to the extensive breakfast buffet.👌🏼🙃

Unfortunately, you only pay for the view and location. Service is written in small letters. Unfortunately, the untrained staff barely understands German, which makes communication very difficult. The rooms could definitely use a renovation. Lime stains on the walls, blind spots on the mirrors, ventilation COMPLETELY full of dust, very disgusting! Three nights were booked. One day the request for room cleaning was completely ignored, only the coffee machine was refilled. Room service cannot be reached or the employees do not know that they are the room service. Only after requesting a callback were we finally able to place our order. Bartenders greet guests with headphones on and at the pool the bar staff gawk at guests through a window. When checking out, the inadequate service was criticized, but the receptionist dismissed it with the words "that's a shame." You should definitely put the DeHoGa on the hotel, because this is not star standard... Positive: Very nice view from the sea view room and the food in the ROOF was very tasty.

Nice hotel. The details make the difference. Unfortunately, after only 12 years, the first unrepaired signs of wear and tear. Service very friendly. Location great. There should be more repairs

Review deleted after 4.5 years. Bayside is accusing me of slander:) Stay March 2020: Original review from 2020: The room service and service in the catering area could be improved. Communication and the room service process was catastrophic. Otherwise, great & modern hotel & location with a nice wellness area and a great view.

We booked an overnight stay and were very satisfied. Our room had a partial sea view, was located inside, and we could listen to the sound of the waves at night. During the day we were in the wellness area. We had loungers right next to the large window front and that alone was great. We are sauna goers and of course we have seen much more beautiful sauna landscapes, but I can't quite understand the many negative comments. Have you ever looked at this unique view?! The breakfast, which you can enjoy with exactly this view, is great. Nothing is missing!

The location is great, right on the beach (with private access). Easily accessible by public transport. Great restaurant on the fourth floor and very rich breakfast in the morning. Most of the rooms have a view of the Baltic Sea and the design is relaxed. I found the service and friendliness to be moderate. The technical equipment in the seminar rooms is no longer up to date (beamer only in 4:3), dirty chairs and tripping hazards in the floor. Unfortunately, no one was interested in my feedback.

Perfect beach vacation at the Bayside Hotel – an unforgettable stay! We had the pleasure of spending a few days at the Bayside Hotel in Scharbeutz and it was absolutely wonderful. The hotel is located directly on the beach promenade and offers a wonderful view of the Baltic Sea. From the first moment we felt completely at home. 1st location: The location of the hotel is unbeatable! Right on the beach and yet right in the center of Scharbeutz - ideal for exploring both nature and the surrounding area. A few steps to the sea in the morning, a leisurely stroll along the promenade in the evening - it couldn't be better! 2nd room: Our room was modern and stylishly furnished, with attention to detail. We were particularly impressed by the sea view from the balcony, which was impressive every morning. The beds were very comfortable and the amenities left nothing to be desired. 3. Wellness area: The spa area is a real highlight! We were able to relax wonderfully, whether in the sauna, in the pool or with a soothing massage. The roof terrace with the infinity pool and the magnificent view of the Baltic Sea is an absolute must and made our stay perfect. 4. Gastronomy: The breakfast buffet was sensational - from fresh fruit to hearty dishes to regional delicacies, everything was there. We were also impressed by the restaurant right in the hotel. The fish dishes were particularly excellent and rounded off the day perfectly. 5. Service: The service at the Bayside Hotel was first class. The entire team was extremely friendly, attentive and always tried to fulfill our every wish. You can feel that people work here with heart and passion. Conclusion: The Bayside Hotel is the perfect choice for a relaxing holiday on the Baltic Sea. Everything is just right here: the location, the facilities, the food and, above all, the atmosphere. We will definitely be back and can highly recommend it to everyone! Hopefully this review gives a good impression of your stay at the Bayside Hotel in Scharbeutz!

The location is unique, no question about it. We were there to take a sauna and unfortunately it didn't pick us up. The changing room was small but ok, the showers in the changing room were way too hard, the water jet was way too hard, the shower products were good. The small swimming pool is ok... BUT you just expect more from such a large hotel in such a beautiful location. The relaxation rooms were all too cold and had no cozy atmosphere and no music. The salt sauna was good, The infusion in the 60° sauna didn't smell like it was described on the sauna door and the steam bath sauna just stank. Maybe someone will take care of these points.

Magnificent, truly a pleasure to have stayed and dined in this exceptional place

It's a pity that you have to park far away ☹️

Overpriced for the performance. The hotel is getting old and seems soulless. Furniture has quirks, wellness area is clean and nice, but run carelessly for the price. There are nicer 4-star hotels - I advise against staying at this price.

We stayed in the Skysuite at Bayside in 2020. We felt very comfortable back then and everything went well. This year we booked the Bayside for several nights. We were more than disappointed! Starting with housekeeping. They just stood in the room in the afternoon, even though we refused entry. At 8 a.m. housekeeping knocked and the room was entered straight away. Despite the warning! The towels were changed as needed, or there weren't any. Then in the evening we had a receipt in the room that we had helped ourselves to the minibar, which was not the case. This could be clarified with a friendly note at reception that it does happen. On Saturdays for breakfast there was already a shortage of bread rolls at 10 a.m. (breakfast is until 11 a.m.). On Sundays there were no rolls at 10 a.m. These still had to be procured, so all guests had to wait over half an hour for them. We pointed out the above-mentioned circumstances several times at reception. Every time we were put off that there was no one there who could make decisions. But the lady at the reception shot the bird: She told us again that no one from the management was there. Which was a blatant lie!!! The gentleman standing behind her was Mr. Till Haltermann (managing director). However, we didn't know this at the time. We only found this out later via XING. We also wrote a letter by registered mail to Mr. Haltermann personally. We have not received a response to this for 4 weeks. Conclusion: we left 1 day earlier than booked. Of course we did NOT get it refunded. I would only recommend the hotel based on the location, but the service is lacking and as a customer you are cheekily lied to and customer complaints are simply ignored.

We spent two nights in the Super Junior Grand Deluxe Sea View Room at Hotel Baysite and unfortunately our stay wasn't quite what we had hoped due to the high price and early booking. Although the room offered a sea view, it also had a fairly dominant view of a large green roof area, which somewhat spoiled the overall picture. When we politely asked reception whether it would be possible to change rooms to a higher room further up the front, we were turned away with great incomprehension. The answer from the lady at reception was that the hotel was fully booked and that no guarantee could be given for another room even if we booked again. It would have been nice if we had at least been accommodated a little here - perhaps a small concession like a free drink at the bar or a nice gesture to defuse the situation. Instead, we were told that this was simply not possible and had to live with the situation. Of course, we understand that room changes are not always possible when the hotel is fully booked, but the tone and the way you speak to the guests makes the difference. Such small gestures would have been greatly appreciated. Apart from that the hotel is nice, the breakfast was really excellent, but unfortunately the service in this particular case left something to be desired.

Doesn't meet the demands. We actually wanted to stay for 2 nights at the beginning of October and let ourselves be pampered by the promised luxury, but left after one night. What led to this: The wellness area is completely carelessly furnished: there are no cushions on most of the loungers in the relaxation room, other guests' glasses are not cleared away for hours, no candles, no relaxing music (all you can hear is the noise of the huge ventilation), the door to the relaxation room doesn't close properly, In the afternoon, building services staff work loudly right in front of the relaxation room... Room: At first glance it's quite chic, but when you look closely you notice the unkempt condition: rain shower completely calcified, joints dirty / moldy, shower cubicle dirty and calcified. Restaurant: Absolutely outrageous what is offered for the steep prices. Food doesn't taste good, service is subpar (2 starters and 2 main courses: 50% were served incorrectly!), no wine service at the table, served across the table... General condition: The whole house appears unkempt: dirty windows, cobwebs in the lamps. Inattentive service, construction noise at half past seven in the morning (building technology). Overall, a completely unacceptable idea. The location and the view alone are really nice, but that alone isn't enough to justify the prices quoted. Not recommended.

Very friendly and pleasant hotel, large and well-equipped meeting rooms

On the one hand, the room was not cleaned adequately beforehand, which we very much regret. On the other hand, your house keeping didn't put away an empty Coke bottle and a used cup of coffee for four days. There were also denture cleaner tablets and used tissues and other waste in the cupboards. The corridor to the room wasn't even vacuumed or mopped for all the days. Sand was on the ground the whole time. Then the bird's nests on the balcony and walls smeared with feces rounded off the comfort there. I would also like to mention the defective armrest of the lounger on the balcony and the unsuitable cushion for it. For €1530 for 3.5 days, the cleanliness and service are a real shame. Unfortunately there is no response from the operation manager either. It's a shame that guests who have repeatedly stayed in the hotel are scared away and would then prefer to move to other hotels next time.

Decent hotel in a prime beach location with a great breakfast right on the new pier, which is still not yet completed

I'm a regular here. This time I left €600 in the house again. Normally after checking out at 11:00 I jumped into the pool for another 5 minutes. Now it should cost €44. For me an absolute exclusion criterion.

Location very good. Rooms not clean, inventory very outdated. Dishes, entire restaurant area very dirty and unkempt. Construction work at the hotel right next to our window - constant construction noise!! A note about construction noise when booking would have been good. We won't be coming back and would advise against the hotel.

Everything is top again. Unfortunately there is a construction site on the roof. You could have said this before booking. Otherwise great as always.

A really great hotel, with lots of things to experience and discover, we will definitely be back.

The entire hotel is very dusty, cobwebs hanging around. The trash can in our room was not emptied by the previous guests. If you have breakfast at 9 a.m., you have to wait for plates and bowls. The selection of the breakfast buffet was okay. The sauna area is nice, but the shower bracket fell off. The massages were good! There was no rest in the room because there was a crane in front of our window and there was construction noise from 8 a.m. to 6 p.m.

As other users have already written, objective criticism will not be accepted and legal action will be taken against my fair 3 star rating, then just one star...

We stayed at Bayside for 5 nights. Unfortunately we were also disappointed. The room prices are completely overpriced for the “4-star” hotel. The cleanliness leaves more than to be desired, the rooms are already showing their age and are worn out. The rooms are actually cleaned every day, we didn't notice anything about it. The garbage was emptied every day, but that was it. The staff at the breakfast area wasn't welcoming either. For this price you expect a little more service and not stubbornness in doing your job. However, the buffet was sufficient and left nothing to be desired! However, the dishes and the places were not clean and you felt disgusted at times. Very unfortunate... The hotel makes a good impression at first glance, but if you take a closer look you notice a lot of things that are sloppy and have nothing to do with a 4-star standard. It's a real shame because the location of the hotel is great!

Very nice hotel. Delicious breakfast, clean rooms, great location and nice restaurants. We are already looking forward to our next visit. The bad reviews online are incomprehensible to us.

Getting old… We stayed at Bayside for the first time in 2020 and were thrilled with this great hotel and have now spent another week there in October 2024. Unfortunately, the Bayside has lost its standards of cleanliness and in-house service. In particular, the cleanliness of the rooms has deteriorated drastically. The cleaning team was unable to understand us and the corners were wiped round. The windows were a disaster and the cups and glasses were only briefly rinsed in the room sink… Not a 4* standard!!! The location is great, but that in no way justifies the high prices. A good feedback: The staff in the restaurant and at breakfast were very friendly and the food in the restaurant was also very good. Breakfast was only nice to look at for the first 30 minutes. The tongs were unsuitable for fruit, cheese and sausage, the arrangement was a disaster as you couldn't get to the food in the back row of the display without your elbow or sleeve touching the display. Jars of jam and dressings were only refilled, which was evident from the dried out rims of the jars. More of a canteen than a 4* hotel! It's a real shame, it would be so easy to stop things like that if you felt responsible for your guests. Other hotels in this category can do much better!

It is quite interesting that there is no noticeable learning curve as valuations decline. We would have happily spent a significant four-figure amount for 2 nights. But if the manager is already conducting customer-defensive communication, then nothing can be expected from the hotel even in this price segment. Maybe you should get off your proverbial high horse. Update: Dear "Owner", unfortunately I cannot address you by name as I cannot find it in your answer. It seems advisable to include the correct tenor and content of your email history here. Unfortunately, her answer proves to be a validation of the reviews that can be read here and on other portals from the last few months. A targeted answer could have looked different, especially since contact with her home was sought several times. This is not intended to sound presumptuous in any way, but a complaint is essentially nothing more than a second chance that a customer offers a service provider verbally or in writing. Ideally, it is up to you to deal with the criticism in a reflective manner. And yes, legally it is one thing, but in my opinion the context requires a different assessment.

Big block with little atmosphere, too impersonal

Despite all the anticipation, the hotel was disappointing across the board. Starting with the entrance to the underground car park, which is also used as the hotel's own junk room, a very cautious reception at the reception (questions were not welcome), layers of dust on all the artificial flowers and ending with dirty tables and chairs at breakfast, heavily soiled dishes and glasses, broken ones Juice dispensers, defective toasters, dirty coffee machines, extremely unfriendly and unprofessional breakfast staff (they often sit at the table next door to take a break while clearing away), defective pancake machine. The bar and restaurants cannot be surpassed in terms of discomfort. When you walk through the hallways, you might think you are in a hospital or a youth hostel. We had booked from Friday to Sunday and left early on Saturday. We had reserved the Coast and the Roof Restaurant for the evening and canceled it straight away after looking at the stained and greasy paper menus. Conclusion: far too expensive, far too overrated, better not book.

Were in the jungle 🥰 Mega burgers 🥰

Wir waren schon einige Male hier. Nun waren wir diese Woche bei schönem Wetter auf der Terrasse mit Ausblick auf die Ostsee. Alles sehr romantisch. Leider total verdreckte Scheiben. Als die Bedienung kam, fragte man uns, was wir möchten und wir sagten, etwas essen bitte. Man zeigte stumm auf einen Aufkleber mit QR code. Ich fragte nach der Karte. Man muss mal nachschauen, ob er welche findet. Man gab uns dann eine Karte für zwei Personen und ließ uns einfach links liegen. Wir bestellten beide Rinderfilet. Das Essen kam nach 40 min. Die Teller waren kalt, dass Filet war nicht richtig pariert. Schrecklich. Es war nichts richtig gewürzt, die Pommes ohne Salz. Eine Priese grobes Salz und Pfeffer zierten den Teller. Auf dem Filet wurde Schnittlauch gestreut. Keine Mensch weiß, warum man so etwas macht. Schrecklich. Essen daher ziemlich Geschmacksneutral und sehr schnell kalt. Niemand kam und fragte, ob alles in Ordnung sei oder ob man etwas nachbestellen möchte. Man konnte sich niemanden rufen, da auf der Terrasse selten nur eine Bedienung zu sehen war. 40min nachdem wir aufgesessen hatten, wurde abgeräumt. Ich bat um die Rechnung. Die kam nicht. Nach weiteren 30 min gingen wir nach drinnen und verlangen direkt an der Registrierkasse die Rechnung. Wir zahlen für schlechtes Essen für zwei Personen 90,60€ Völlig überteuert, Service schlecht, Qualität schlecht. Anhand der Rechnung kann man nicht einmal kontrollieren, ob hier die Beilagen korrekt abgerechnet wurden. Das werde ich dem Finanzamt und Dehoga melden. Für mich geht dieser Laden gar nicht. Es scheint einzig und allein die Lage die Plätze zu füllen. Zum Schluss kam es noch zum Besuch auf der Toilette. Alles verdreckt und verschmiert. Selbst auf dem Flur Spinnenweben. Es rundet das ganze Bild für mich leider im negativen Sinne ab.

The hotel has seen better days! The location is beautiful!

Nice location, but young service staff who seemed awkward. Tables were dirty and we had to wait a long time. Prices were quite high for the quality offered. Nice view and music.

I've already been to an event at the in-house rooftop bar twice. The music and atmosphere were great! Only the bar was extremely overwhelmed. Drinks ordered from table service only arrived after 2 hours and queuing at the bar also took that long. For this reason I cannot recommend events in this form!

We have been to this hotel many times and really enjoy coming here. The service is great, the food is very rich and tasty. I think it's great that even the scrambled eggs are freshly prepared. The only thing I'm missing in the spa area is a whirlpool and an infinity pool. The staff is without exception very nice and helpful, I would particularly like to highlight the Ukrainian couple from the service, they were both particularly nice and very friendly to our children. It's always nice to come here!

Great. HOTEL ROOF TERRACE GREAT VIEWS! PRICED REASONABLY IT'S WORTH IT!!

Absolutely underground! Moths and beetles in Rooms, dirty, poor service. Despite multiple emails to the management, who "always" seem to be in meetings and not in person, there was no response or apology whatsoever. With a room price of just under €500 per night, this is not acceptable!

Didn't stay overnight! But the wedding in this hotel/restaurant was very, very pleasant. I can only recommend it and it should only be for eating. The location of the house is ideal anyway, but the service can only be rated positively.

We spent our summer vacation here for the second time after 2022. Another one will not follow. Because we couldn't go on vacation for as long as planned for professional reasons, we booked a very expensive suite. This was very beautiful in itself. Lots of space, huge bathroom, unfortunately with very slippery tiles (when you get out of the shower with wet feet), so my husband slipped and hit the floor when he went to get his towel because he had forgotten to put it next to them to put in the shower. In the shower itself, whoever went into the shower second had to hold on for the same reason. However, the beautiful, large bathroom suffered a lot because it wasn't cleaned once in the 2 weeks we were there. Not even the toilet!!! Hello, are you still okay??? The service staff were there after 2 minutes!!! Gone again.. Beds made (since this person was obviously a chain smoker - he STINKS that way anyway), and the pillow smelled like a cigarette in the evening 🤮🤮🤮🤮 If we were lucky, we got a replacement roll of toilet paper (if there were still 10 sheets left on the existing one), but we also had to ask at the reception for new toilet paper... that's not possible!!! I found a chunk of toothpaste in the sink and wanted to wash it away. Didn't work. It was dried on and definitely not mine, as I use blue toothpaste and not white. Cleanliness is different... in a cheap hotel you might have to expect that. But in an extremely expensive suite I expect something different!!!! The breakfast is good and leaves nothing to be desired. Since we often travel on business, we certainly have opportunities to compare. We would like to specifically highlight a very sweet and nice lady. She greeted us very friendly every morning when she was on duty and we were immediately in a good mood. We don't know her name, her reddish hair is tied in a braid and her accent is maybe Ukrainian?? Bayside Hotel: We've already complained about the room service on site. But if you don't change anything about it, people will complain in droves. I don't know if that's what you want 🤷‍♀️🤷‍♀️ In any case, we will spend our hard-earned money elsewhere...

Spent a long weekend at Bayside, great location, rich breakfast, nice rooms, good service and friendly staff. We'd love to come back there. 😃

Everything fine. Top service, breakfast leaves nothing to be desired and the staff couldn't be friendlier. We will be back.

The room was untidy when we checked in at 6 p.m. Topper had half a sheet which is unhygienic in my opinion. And well - Baltic Sea, top location and O juice from the machine? Nope Sauna landscape - hadn't had any new drinking water for over a day. The demands are high for WE travel. Especially when you leave a lot of money behind.

We drank cocktails here twice. They were tasty, although very expensive. BUT...: Here, for example, dogs were tolerated on the bar benches, that's not possible. You then sit where a dog used to sit with its butt, which maybe just...? AND even worse: We had already written this during a recession, it was sued out, Google had to remove it. Because of alleged defamation! You obviously can't deal with justified (!) criticism here. Especially since there were still 3 stars! This way of dealing with worse reviews is impossible. You could also have contacted us, written an answer under the recession, etc. But no, alleged slander. There were four of us and we all saw it.

The rooms are getting old. There is no air conditioning! Unfortunately, we can only advise against vacationing in summer! The service staff at breakfast only partially speak German and cannot often answer questions. All other catering areas and reception are great. I still wouldn't come back because the price and performance just aren't right for me because of the rooms.

ATTENTION: Bayside leaves negative reviews due to... delete alleged “defamation”. I previously had a fair 3 star rating because it no longer has a good price/performance ratio. I have been a guest very often and can no longer recommend Bayside. My fair review has been deleted. And apparently other guests feel the same way. See reviews. Very bad style @ Bayside.

Since my fair review was removed by Google due to alleged defamation (good idea from Bayside?) you now get a whole star. The rest is simply not worth more.