Ordered two rotisserie pizzas here yesterday and were really very satisfied. The delivery was prompt, the pizzas were top-quality and it tasted delicious 👍🏽 I'd be happy again 😀
Ordered via Lieferando. On the fries special, which usually comes with curry sauce, mayonnaise and onions, BOTH sauces were missing, but it was €1 more expensive just because of the onions, which is a disgrace. Instead of 2 cans of Cola Zero we got a bottle! regular Coke, which cost less than both cans. The mayonnaise that was specially ordered was also completely missing.
I find it so outrageous. If there is a problem with the drinks, you can call again, there is a telephone number for that. But when it comes to the other things, it's just a bottomless impudence. We have already contacted Lieferando to clarify the situation, as the store itself closed at 10 p.m.
Unfortunately, this was an extremely disappointing experience. We ordered 2 lahmacun and waited almost an hour. Instead, we were delivered completely wrong food, and with hot sauce... via Lieferando. It wasn't possible to contact the restaurant via the app, so we had to look up the number on the internet. Then the chaos really started: Nobody there spoke German. We tried to explain that we placed an order and got the wrong food, but the person on the phone didn't seem to understand anything and just kept saying 'yes, yes, you can order from us, would you like to order, yes?' . In the end we only got our real food in an hour. Why can't I just ask for my food at a restaurant in Germany in the local language??? The employees work in customer service, live in Germany and should at least be able to understand the language in order to communicate with customers. That's really the least you can expect.
5 stars. Very friendly and helpful staff. I also think it's great that people are campaigning for sustainability and against food waste!
EDIT: No more too good to go, what a shame!
Food is as you would expect from a restaurant of this type. Doner and pizza are good. Despite not a particularly high number of customers, waiting times are sometimes quite long (depending on the day).