XXXL Restaurant Passau in Passau

Complaint about unfriendly behavior and inappropriate treatment in a restaurant Despite having previously requested a table and being assigned a table, it was taken away from us without consultation or any comprehensible reason and given to another group of four. The reason: My mother had initially sat at a neighboring table, which obviously led to misunderstandings – but in no way justified such a rude and dismissive reaction. The staff were neither solution-oriented nor friendly in this situation. Instead, we were informed in an inappropriate tone that the table had been given to someone else, without considering our explanations. As paying guests, we felt unwelcome and in no way valued. I request an explanation for this behavior and expect an apology and measures to ensure that other guests are treated more respectfully in the future.

We went to XXXL for breakfast today. The service was super friendly and quick. The price/performance ratio was absolutely reasonable.

Very good restaurant. The waitresses are very helpful.👍 We are here 2-3 times a week and enjoy food and breakfast, which is very tasty. Top 👍👍

In the restaurant: You can't come in here!!! The guest gets this feeling every time they visit. Everything is full of red caution tape. “No, you can’t sit here.” From one of the elevators you first have to fight your way through the obstacles set up. A no-go for families with strollers! Eating is a matter of happiness. Sometimes delicious, sometimes without any taste. Service mostly unfriendly. Overall, it's a shame because it was beautifully renovated a few years ago, but you don't feel comfortable due to the circumstances described above. Then prefer the self-service basis and everyone has a free choice of seats!!!

You can sometimes seem unfriendly, it's okay, but the older, slim lady is strict and can't speak politely at all. As a guest you ask her the question "what else is there for cake" when what you would like was out and she answered "everything that is there" I said that I can't see everything and she answered "yes then go and have a look" I said that I was asking about that and finally she mentioned cake as if forced but we have decided to go somewhere else at the moment, I told her that and she said very provocatively with a fake smile "why are you asking if you don't want any" I asked because of that in order to know what there is and if I don't like it, I don't necessarily have to order and she, as a waitress, is not allowed to provoke and ask the question why I'm asking what cakes are available. I recommend her work without customer discussions.

While the restaurant at Hiendl used to be a real attraction, where you could eat comfortably, well and at reasonable prices, the restaurant has increasingly deteriorated since it was taken over by xxxlutz. It is now the case that there is bad food with unfriendly service and a terrible atmosphere at completely overpriced prices. There is no reason to go there anymore. The drinks are also completely overpriced. What a shame!

Larger than small portions but below-average food quality. We come mainly for the children's area where the kids have their fun and we get some peace. The sliding door is somewhat dangerous, and I've seen more than one case where children get their fingers caught. The management has never done anything about it (blocking during opening time). There is everything, but in general, the waiters/waitresses are not too friendly, and if you come with children to the play area, they have sometimes even forgotten to serve us what we had ordered. They imply that you must order a minimum amount to be treated well. Today we had an incident (which prompted me to write this) where we were taken to a table for two people (while already seated at another with two small benches) even though we said we were with two children (but it didn't bother me too much). When we ordered a portion of fries (and nothing else), they said that we didn't need such a large table anyway, boasting in front of the surrounding diners. When we were served, they forgot the ketchup and gave us two empty bottles of it. Some fries fell while serving, and they picked them up with their hand to put them inside again. The napkin they served with was stained with residues that didn't belong to the food. We felt very badly treated and with very little respect. The surrounding diners commented on what happened and even told us that they found it very unprofessional and disrespectful. The waitress should the team. There are other staff members who are polite, but in general, the experience is not very positive (and we have come many times since 2022, also to shop).

We have enjoyed going there for breakfast and lunch for many years. No matter what time of day the staff is always friendly and accommodating.

Service? Friendliness? ☹️ We have enjoyed going to your restaurant for many years. Whether for breakfast, lunch or a coffee with cake in the afternoon. We always understood if it took a little longer due to increasing customer frequency. The waitresses were always friendly and accommodating. For a few weeks now, however, there has been an increasing sense of tension among the staff, which unfortunately is passed on to the guests. What, despite all understanding, is not possible at all happened as follows: Although we were stopped several times by the waitress on our last visit, we had to wait 35 minutes until it was our turn! The service staff served, served and collected the food in blocks. During this time we have seen a lot of customers come but also leave upset. It's just a good thing that there is Mömax opposite. There you can still find the friendliness and warmth that (in my opinion) the XXXL restaurant has unfortunately lost at the moment. ... too bad...

Our visit to the XXXLutz Restaurant in Passau was an absolute disappointment. As soon as we entered we were greeted extremely unpleasantly. The waitress made unpleasant comments in front of all the guests about how she was “not in the mood anymore” and had “had enough” – even though it wasn’t particularly crowded or stressful. After being ignored for what felt like an eternity, our unfriendly waitress finally came to the table and took our order: two drinks and two dishes. The drinks came very quickly, but the food took forever to arrive. After more than an hour, the waitress came to our table again - not with our food, but with the question of what we had actually ordered. At this point it was clear to us: due to time constraints, we would forego the meal and just want to pay for the drinks. We specifically told the waitress this. But instead of responding to this, she simply disappeared and was no longer seen at our table. We then decided to pay for our drinks ourselves, put €8 on the table and left. The joke about it? The drinks only cost €7.40, which means that we even involuntarily left a tip of €0.60 for this disastrous “service”. Unfortunately we can't rate the food because we simply didn't get any. But what we can rate is the incredibly poor service: disrespectful, chaotic and completely unprofessional. We will definitely not be coming back and will only leave with another negative experience. Thanks for nothing!

For guests who arrived at 4:30 p.m., an order was taken, but apparently the kitchen was on strike because these guests waited for their food for free. As a consolation there was free ice cream. Very weak!!

We ate in the restaurant - PRICE/PERFORMANCE TOP - very friendly staff!!!

Were served by the robot. Brought food

The duck leg was soft and not dry, which was a positive. The portion size was reasonable and the overall taste of the food was okay. However, the presentation could be made a little more appealing. The onion soup impressed us in terms of taste, and the Čevapčići dish was very good value for money. A small negative point: Unfortunately, the fries were a bit cold. The waiting times were also a bit long. But for a furniture store restaurant it was absolutely fine!

Good value for money, friendly and helpful service, good selection of food and drinks, recommendation!

Everything was full, but the service was quick and friendly. Great food again👏👏👏

Today we went to the restaurant for lunch again after a long time. Unfortunately, we discovered that the portions had become extremely small. My Cordon Bleu was smaller than my daughter's Kinderschnitzel. Fries only a handful. My son ordered a Bolognese and my husband ordered a schnitzel bowl. Unfortunately, each of us's food was really bad and didn't taste good at all. We also noticed that at the next table a drink was being served with someone else's lipstick on the glass. The prices are far too high for such extremely poor food and service. Was the last time we ate there.

Unfortunately we had to wait forever for food, some neighbors who came later got their food earlier, conditions were annoying and not exactly friendly!

Had dinner with you again today for a long time The service was fine, we were greeted and the waitress immediately took the drinks order. Afterwards we ordered the food. The food came and we discovered that it was very, very manageable The taste of the cordon was good but you could tell that it had been kept warm for some time. The fries were uncountable on two hands, a shame actually My child then asked me if she could get something to eat The drinks are very overpriced So the bottom line is that the taste and service are satisfactory, but the portion size still has room for improvement Therefore only 2 stars overall

Nice service, good when things have to go quickly

The food was actually good, but the prices for the drinks are overpriced (water €6.50). Extra ketchup up is way too expensive. The service was nice, but only came to pay after the third request. You are lured in with meal vouchers and then ripped off with drinks and extras.

Great restaurant. Friendly staff, everything TipiTopi!

Unfortunately we had to wait forever for our food. Our neighbors who had only been there for 10 minutes got their food straight away. Probably because the waitress knew the people... After a long wait, our food was only lukewarm... the food is too expensive for that.

Friendly and cheerful service. The food is average. I think Lutzi is great: a little serving robot 🤖

Waiting time a disaster!! Waited 50 minutes for the soup. Main course another 30 minutes Come up with something, dear people

The only thing that was great is Lucy

Very nice service and very tasty food

Wij konden om half 6 nog eten, was alleen nog snitzel werd ons gezegd. Na 20 minuten wachten ineens de mededeling dat ze dicht waren. Daarop gezegd dat wij nog snitzel konden eren maar nee ze waren dicht.... Dit betreft een "luxe" meubelzaak maar het restaurant wat er bij inzit is ver beneden peil. Geen service, zeer klantonvriendelijk! Er liepen meerdere gasten na ons weg omdat zij ook niet bediend werden!

Sehr lecker. Freundliches Personal. Coolere Roboter

Mit den Gutscheinen war es für uns ein Anlass das Restaurant zu besuchen. Trotz sehr hohen Besucher im Restaurant war das Personal freundlich. Unsere Bedienung, Fr. Sperlich hatte alles im Griff und die Übersicht. Tolles Personal im ganzen Restaurant. Das Essen war perfekt.

Bedienung spitze. Cappuccino Hammer. Der schlimmste Kaiserschmarrn dass ich jemals gegessen hatte. Würg.

Bis zur Bestellung lange Wartezeit, fehlende Gabeln und Gläser hatten kleine Schäden. Personal war freundlich und hat auch Sonderwünsche erfüllt.

Essen war gut, Punktabzug gab es jedoch aufgrund einiger Aspekte. Die Wartezeit, um zu bestellen, war verhältnismäßig lange. Kaum einer der Anwesenden hat sich für unseren Tisch für 3 Personen verantwortlich gefühlt - bis die Aufgaben zwischendurch neu verteilt wurden. Im Besteckkasten lagen keine Gabeln und sie wurden auch nicht nachgereicht, weshalb wir sie vom Nebentisch holen mussten. Positiv jedoch war, dass einige Sonderwünsche bezüglich des Essens erfüllt wurden.

Service sehr schnippisch und unfreundlich Pommes sind dem Service Mitarbeiter vom Teller gefallen und Teller wurde trotzdem serviert

Sowohl Frühstück als auch Mittagessen sehr lecker und oft Angebote. Freundliches Personal. Aber meistens überfühlt.

Der Spielbereich erfreut unsere Kinder sehr. Das Schnitzel schmeckte uns gut. Die Mitarbeiterinnen sind sehr nett.

Hervorragendes Frühstück. Nettes Personal

Super freundliche Kellnerin. Heißes Essen und gut im Geschmack.

Bedienung sehr freundlich, Essen lecker 😋

Sehr gut und toller Service! Auf Sauberkeit wird besonders geachtet.

der salat war gut zubereitet.die tagliatelle sehr ausgewogen zu den garnelen passend zubereitet.sehr nette bedienung.

Ambiente in Ordnung, cordon Bleu Katastrophe

Sehr freundliches und kompetentes Perspnal

Gutes Essen, freundliches Personal und annehmbare Preise

Essen für den Preis absolut in Ordnung. Service freundlich und flott

Billiger kann man nicht Fruehstuecken u Essen Super👌👍☕👏

Essen war schön angerichtet und echt lecker. Hatten 2 Essen bestellt. Leider wurde das Essen meiner Begleitung vertauscht. Als ich fertig war, bekam der Andere erst das richtige Essen. Aber kann ja mal passieren. Wir kommen dennoch wieder, weil es sehr gut geschmeckt hat.

Das Essen ist immer gut und die Bedienung freundlich

Sehr nette Bedienungen und gutes Essen

Gutes Frühstück, nettes Personal

Gute Coronakontrollen, nettes Personal, Essen ließ zu wünschen übrig.

Sehr angenehme Atmosphäre, Preis /Leistung (Frühstück) 👍. Nicht überfüllt, da G2

Zufrieden auch nach längerer Wartezeit momentan ist es halt nicht leicht zu Zeiten von corona und dem bedienungspersonal wird viel abverlangt und die meisten Gäste haben halt kein einsehen wir haben Verständnis dafür das es Wartezeiten gibt

Frühstücken beim Hiendl immer wieder gerne! Super freundliche, schnelle Bedienungen, ein wirklich gutes Frühstück zu einem günstigen Preis 👌

Sind beim Frühstücken und wollten die In der PNP- Prospekt vom XXXLutz Gutscheine verwenden da diese laut Angebot bereits gültig sind , wurden leider nicht angenommen es hieß erst ab 30igsten . Schade das da falsche Informationen vorliegen.

Immer wieder gerne hier , zu Empfehlen ist das Restaurant . Top

Gutes Essen und freundliche Bedienung. Schön eingerichtet.

Super nette Bedienung. Schnell und einfach . COVID 19 Impfung erforderlich. Ist kein Problem für die 3G.

Ich habe eine Glutenunverträglichkeit und habe in dem Restaurant gefragt, ob es etwas gibt, was ich trotzdem essen kann. Die Dame mit der ich gesprochen habe, war so unfassbar nett und hat extra in der Küche ein glutenfreies Gericht für mich organisiert, das so gar nicht auf der Karte stand. Ich bin selten in einem Restaurant so hilfsbereit und freundlich bedient worden.

Waren heute beim Mittag essen da, mussten mehr wie 1 Stunde auf unser Essen warten. Wurden zudem unfreundlich bedient. Mein Essen war nicht durch gegart obwohl ich es nicht Medium wollte bekam ich es mehr als Medium! Als Ersatz wurde mir ein Cappuccino angeboten. Bei meiner Begleitung war kein Ketchup beim Schnitzel dabei ebenso wurde das Eis vergessen. Hätten liebend gerne noch eine Nachspeise bestellt allerdings kam keine Bedienung her und fragte uns ob wir noch was brauchten. Sind dann verärgert nach 2 Stunden gegangen. Unfreundlich hoch zehn der Mann der uns bedient hat! Wenn es ein nächstes mal geben sollte gehen wir zu der netten Dame bei der wir owei waren und zufrieden waren aber heute das war ein Reinfall!

Das Essen ist sehr gut, Bedienung sehr freundlich und gute Auswahl