WASSERSCHLOSS Speicherstadt in Hamburg

It's simply enchanting. But without a table reservation, it's difficult. However, you can quickly check online and book any available tables.

A beautiful place. That's all, and that's all. An incredible atmosphere.

The food was cold and a bit bland. I had opted for Labskaus. After all, I'm from Hamburg... Labskaus is supposed to taste like corned beef, pickles, and beets—but it didn't. I have no idea how they could have messed it up. I tried the pasta with pesto from my neighbor. The pesto had a real kick.

The advertised tea was unfortunately very disappointing and tasted of nothing. The water for the tea was lukewarm, and the service was rather unfriendly. Not recommended.

Beautiful location, great tea selection, BUT the worst high tea I've ever had. Instead of the advertised warm scones, we received crumbly, cold ones. The sandwiches were uninspired; we only recognized the cream cheese and cucumber sandwich because of the description on the menu – there was no cucumber on it. It tasted more like goat's cheese and was completely unidentifiable. The roast beef tasted of nothing at all. Instead of clotted cream (standard and supposed to be available according to the menu), we got cream cheese. For €29.90 per person, we received three small sandwiches, two mini scones, a few small pastries, and only one cup of tea. The tea filter was too large for the single-cup teapot, so the tea leaves weren't fully submerged. As a result, the tea was very weak. We also had to look up the brewing times on the tea menu online, as we weren't given this information when we were served. Service was practically nonexistent; they only came by to turn away guests who hadn't made reservations. For a while, we were the only guests, but we weren't asked once if everything was alright. Even paying the bill took a very long time. The location is very nice, however, it's very drafty because the door is constantly left open, and only a curtain separates the dining area from the entrance, which unfortunately was often left open. CONCLUSION: I've experienced many team teas/cream teas. I've never experienced anything like this. Uninspired, cold, the wrong ingredients (clotted cream is essential and not just cream cheese), far too little tea, and then at €30, far too expensive. I definitely cannot recommend it. All in all, a complete disappointment – ​​even though the tea itself is tasty. Just for tea or breakfast, yes, but definitely not for high tea!

I bought some great tea and vinegar. The selection is always fantastic.

Poor value for money. High tea did not match the menu. There was no cucumber sandwich; instead, there was a sandwich with fried quinoa, mini scones, no orange marmalade, clotted cream more like cream cheese, and lukewarm tea (below 70°C). Unfriendly and uninterested staff.

The waiters were incredibly friendly! I really enjoyed the food here.

We love coming here to buy good tea. The advice is very good, and the service from the staff is excellent. I can only recommend everyone to stop by.

Unfortunately, I have to leave a bad review, as it's the only feedback option available. I've been a regular customer at the tea shop for many years. I'm a regular customer primarily because, in the spirit of sustainability, I was always able to bring my own containers, which were then refilled. Today, the shop was moderately busy, basically as usual. An older gentleman served me. There was no line at the checkout. The gentleman poured a tea bag into my container, and for the other two varieties, I met him and fetched both containers. The gentleman then refused to pour my tea, became rude, and used the excuse that he didn't have time because the shop was so busy. After a lengthy discussion, during which other customers considered this unnecessary because there was no line to pay, I had to go and get the two bags myself. I'm truly disappointed with this level of customer service; I've never experienced anything like this in all these years! Now I have to refill everything at home and produce even more waste...

Wonderful dinner at Wasserschloss in Hamburg! Beautiful historic setting by the canals, lovely fresh fish dishes, and a great selection of wines and teas. Excellent service and cozy atmosphere — perfect place to enjoy fine food in one of Hamburg’s most charming spots.

Great location Unfortunately, the food and service have declined.

Unfortunately, it was closed. We could only see it from the outside. Maybe next time we're in Hamburg.

Four of us came here for lunch on a Saturday. We got a table without a reservation, and dogs are welcome 😊 This restaurant has a real flair. Very rustic and cozy, the charm of the Speicherstadt (Warehouse District) is palpable, and the menu offers what I consider to be a perfectly manageable number of dishes – something for every taste. Vegetarian dishes are also available. A large selection of teas is available, and there's also a very cute tea shop right next door. The food is beautifully presented, and everyone was satisfied with the taste. The portions were on the smaller side – perfect for us at lunchtime, so we could continue our walk through Hamburg afterwards without the midday slump.

Restaurant/bar located in the building seen in the famous photos of Hamburg's warehouse district. The terrace wasn't open when we went, which was a shame, but the place is nice nonetheless.

Unfortunately, critical reviews are being deleted for alleged defamation. It's a shame. Transparency suffers as a result.

Always worth a visit. Jenny gave us great advice.

Unfortunately, we can't recommend the moated castle – especially not as a venue that you would book for a five-figure sum for a wedding. Even at the initial meeting, we had to wait over an hour for our order to be taken and for our cappuccino – even though we arrived early. We were then charged for it. Throughout the process, problems kept cropping up: Contracts were drafted incorrectly, despite clear agreements and notes from both sides. The contracts contained items (e.g., a fourth course, canapés) that we hadn't discussed. This didn't make sense, since our celebration wasn't scheduled to start until 6 p.m. and feature three courses anyway. Instead of transparency, we were given the impression that everything would be relaxed and easygoing, and that they trusted us. When we hadn't yet signed the contract due to the faulty contracts, a parallel booking was made behind the scenes for the ground floor – even though we had repeatedly emphasized that we wanted exclusive use of the entire venue. We didn't realize that, despite our clear word, we would still have to "prove" that we were serious until a proper contract was signed. Unfortunately, that was the end of our trust. Particularly disappointing: Shortly after we casually learned that another event was taking place at the same time, the responsible contact person went on vacation for 1.5 weeks – and was unavailable to us or anyone else. The representative didn't call back or respond to our emails. Instead of clearing up the misunderstandings, we were left to blame. The contract was never amended either, but continued to state the exclusive booking, even though double occupancy had long been agreed upon. All in all, we felt we were treated neither fairly nor professionally. We therefore cannot recommend the Wasserschloss.

Fantastic location, very nice breakfast, staff takes a bit of getting used to but is effective.

Very well run and a nice breakfast in a great atmosphere

Went to buy tea. It is an amazing place to buy tea. Don't know about the food. I did not eat there

The food was okay, but nothing special. Service was rather subpar.

Unfortunately, I wouldn't recommend it. We had reserved a table for 7 people for breakfast outside. The outdoor area was full, but maybe 7-8 tables/groups in total. While some of our group arrived about 20 minutes late, we had to wait a total of almost 50 minutes for our order. At least they could have asked about drinks instead of simply ignoring guests for almost an hour. Otherwise, no one ever asked if everything was okay or if we needed anything else—we really always had to ask for it ourselves. On top of that, the manager/head waiter repeatedly complained to his colleague about the other waitress in our presence in an extremely unprofessional manner: "Brother, she can't even make drinks." That's absolutely unacceptable in front of the guests, no matter how stressed you are. When we left, there wasn't even a "goodbye," and at first, we stupidly stood in the entrance for 5 minutes until someone came. The sentence "Your table is on the terrace at the back right" could have been said while making coffee and yelling at a colleague in front of the guests – it's not like you were bringing us to the table, and the menu didn't arrive for 20 minutes anyway. The table was also only set for 6 people, not 7. Breakfast was okay. I still had the menu (online) on my smartphone from the time I made the reservation a few weeks ago. Back then, breakfast for two was €31. The price is now €43 – the quality absolutely doesn't justify this price increase. In the Hafencity, for example, at Klein & Kaiserlich, you can get a breakfast for two that's 5x better quality and even includes orange juice for less money. The rolls and other items here are more like the quality of a bakery/chain and don't justify the €12 markup this year. So it's more of a tourist spot with inflated prices and poor service in a very nice location. We definitely won't be coming back.

Arrived at 17:25. Wasn’t greeted by staff until 17:30. Sat at the table for 25 minutes. No one came to serve me, nor was anyone around for me to signal. Left at 18:00 because I was hungry and wanted to be served.

Very good selection of tea and other sweets 🍬. The staff is very friendly and helpful. We'll definitely be back :)

Absolutely not recommended. We went for afternoon tea and had pre-ordered. We had the choice of sitting in the blazing sun or in the shade directly under the kitchen extractor. We opted for the shade. After choosing our tea, we were served. Spoons and milk were missing and were brought again. The water for tea was only lukewarm. When we asked, the tea was taken away and we waited 15 minutes for the new tea. By then the scones, which had probably been microwaved, were hard and dry. We complained and got new ones. We were able to eat the first one while it was still warm. The second one was a bit hard again. Overall, the quality of the food was poor for the price of almost 30 euros per person. We couldn't enjoy our stay. What a shame, it would be a lovely place in Speichstadt.

Super friendly and attentive service. If you buy tea there, you even get matching labels for the tea tins. Really nice!

Very nice from the outside. The restaurant was closed for a private dinner. I walked in anyway. But I was expecting something nicer....🤷🏻‍♂️

The service in the restaurant was a disaster. The entrance was blocked with a red cord, forcing you to wait for entry. We wanted a table on the terrace for a drink, but we had to first check if there was space, even though we could see from a distance that only one table was occupied. The corridor through the restaurant was lined with delivery boxes on both sides, even during normal opening hours. The terrace itself was littered with cigarette butts, the tables weren't clean, and when we asked if they could be wiped down, we were met with an annoyed "everything's fine," before finally doing it. All in all, another very good example of the service desert that is Germany. P.S. The building itself and the tea shop are worth seeing.

There were six of us and we had reserved a table for lunch weeks ago. As we dutifully waited at the sign "Please wait here, you will be seated," we were able to watch the "motivated" waiter for quite some time as he tapped on his phone, chatted with customers, walked past us, walked back, and looked at his phone again... At some point—there were already a few people standing behind us, also waiting to be seated—my brother waved to him. He waved back exuberantly and then growled throughout the entire restaurant: We're completely full! You can't get a table here!" - My brother replied: "But we have a reservation." He told us to call out our name to him. So we called out our name across the entire restaurant. He didn't understand, so we called out again. Actually, we should have left the place at that point. Completely annoyed, he then pushed three tables together outside, and we were allowed to sit there. But when you think, okay, now we can get something to eat and drink here - far from it! We waited for quite a while, and after he strolled past us about ten times without even giving us a menu, we left the place. A shame, really. We also saved ourselves the lavish tea purchase in the adjoining shop. Thank goodness we found a very nice restaurant just a block away with friendly service and delicious food.

I don't know what happened with this cafe lately, it used to be a lovely place with a nice staff. Been there last week (as a couple) and got completely ignored by the staff for about 10 minutes while waiting to be seated. They passed around us. No greeting, no "please wait a bit" or anything. It wasn't during busy time, most tables were empty. Tried twice. Went away after 15 Min. waiting. Heard from a friend the same happened to them. I wonder what is wrong? Used to be a nice place.

Cute little restaurant with fine food and a very well-stocked tea shop right next door.

Great place for a breakfast! Hamburger Sonntagstee comes recommended!

We were rudely and listlessly turned away. The place was empty, and we would have liked a cup of coffee. It seemed as if it wasn't necessary; the people who came in after us, also three people without reservations, came in. If you don't want to go, you can have one. We found a very good alternative, which we can also recommend. I recommend moving on right away.

Were there on Monday, unfortunately closed

The tea shop is certainly delightful, and the sales staff there are friendly and courteous... however, we primarily wanted to quench our thirst in the chic ambiance... the apparently only service employee on duty was extremely unfriendly... we told him we'd like to sit outside for a quick glass of wine... there were plenty of free seats outside... we certainly wouldn't stay longer than half an hour... our request was brusquely rejected, with the instruction to sit inside... he would then come right over and take our order... we then sat in the drafty passageway and waited... and waited and waited... while we watched how coolly the waitress served the few customers... he just didn't come over to take our order... after a good quarter of an hour, we ignored the restaurant and left disappointed... we certainly won't be coming back.

When we visit Hamburg, we regularly go to the Wasserschloss, especially because of the large selection of teas in the shop. We also went to the restaurant for afternoon tea and cake. Unfortunately, the organization there was rather chaotic and uninviting.

We, two adults, were very satisfied with the food and the ambiance. The wine could have been even better.

Picturesque place. Must go. Horrible service (unless it is the standard for service in Germany?)

It might be the worst Aperol Spritz I've ever had. It had a completely different color and taste.

Anyone who enjoys watching Pfefferkörner should definitely stop by. The staircase is no longer the one from the series, but it's still standing, and the tea shop looks fantastic and smells wonderful. :-) I didn't eat there. I just wanted a cup of tea, but I was a bit late. Instead, the friendly gentleman told me I was welcome to take a few photos outside (at the fork in the canal) and that I didn't necessarily have to drink tea. I gladly accepted and would like to thank him again for this kind service. Five stars for the service and the atmosphere.

We liked it there and enjoyed the food.

Speicherstadt (1883–1927), 26 hectares, L ≈ 1.5 km, B = from 150 to 250 m, brick neo-Gothic, pile foundation, 12-meter oak tree trunks — the world's largest historical warehouse complex, built on the former Elbe islands. Crossed by 6 canals, has 20 bridges. The warehouses were used to store coffee (South and Central America), palm oil, cocoa beans, oriental carpets and other colonial goods. Wasserschloss (1905–1907) — the most famous monument of the complex. Sandtorquaihof — view of the oldest part, 2nd and 3rd construction sites.

Wenn das Wetter in Hamburg mitspielt, kann man sehr schön auf der Terrasse, direkt am Fleet in der Speicherstadt sitzen. Wir haben uns sonntags ein Frühstück gegönnt, das sehr ansprechend auf einer Etagere serviert wurde. Dazu gab es noch Rührei mit Speck, auch schön gemacht. Muss man wetterbedingt innen Platz nehmen, ist es eher etwas düster. Daher 1 Punkt Abzug. Preislich ist alles angemessen, wir kommen gerne wieder.

The ambience is really great but the service was really not good.

Good breakfast in a nice atmosphere at a fair price.

Hello! Hamburg's only true tea salon with a great breakfast and a fantastic evening menu. Highly recommended: 5 o'clock tea with a tiered tray full of delicacies. The perfect accompaniment is the Hamburg Sunday tea. A must on any trip to Hamburg. 🙂 Pro tip: Always make a reservation in advance!

Really good food and friendly waitress

The only flaw is that there are few seats inside and if it rains it is difficult to find a place.

Beautiful terrace, delicious food, and very friendly service. Highly recommended.

Rustic location that unfortunately doesn't open for breakfast until 10 a.m. We had to wait 45 minutes for our order. So, this was more of a late-night snack. The selection was limited. Prices were reasonable.

Very good meat and sea food, friendly staffs, we enjoyed a lovely chill evening

No, the food was bad. We ordered three kinds of fish. The fish was dry, had been in the pan for far too long, and was not seasoned. The side dish was fried potatoes, which were greasy and had far too much fat on the plate. They also served cucumber salad. I've never eaten such a bad cucumber salad. It was indistinguishably dressed and had no flavor.

I only saw this beautiful building from the outside, as I was here early in the morning. It's beautifully situated in the Speicherstadt.

A huge selection of teas and coffees, as well as chocolate. Dining only by reservation. I've never been served such flavorful food. Very friendly staff. Small but very nice. Everyone should experience it at least once.

The shop is decorated very distinctively, the food is delicious, and the waiters are very friendly. I recommend it!

One of Hamburg's most beautiful little hidden gems of a restaurant. Check it out if you're in the HafenCity area.

An excellent place that I loved visiting during my trip to Hamburg. The staff was very friendly. The atmosphere was great, and the coffee selection was varied. I had the opportunity to try the various typical local cakes, which I loved. The prices are very good. The experience was fantastic; I really enjoyed going there for breakfast on two occasions.

Architecturally, it's certainly a highlight, and the location is beautiful. The tea shop is very cute! BUT: We sat outside and wanted to eat something, but the slightly dated, somewhat dingy furniture caught our attention. We were given the menu quite quickly and then skillfully ignored, even though it wasn't busy... no words... Apparently, you don't have to be hospitable in a place like this. A real shame!

Unfortunately, you can't rely on the opening hours on Google Maps because the office is unable to indicate a private event. So, unfortunately, the trip was in vain.

We didn't have any food; we were just there to look around and visit the tea shop. The teas we bought tasted excellent.

I was only in the tea shop because I know it from the peppercorns and it was a childhood dream to see it, the people in there were really nice

I've always wanted to go there. Excellent service, delicious Labskaus, and a chat with the table next to us and the waitress made for a lovely evening.

Very nice ambience and lots of exquisite knick-knacks to purchase.

Just stop by. For a meal or just a drink. A very special location in Hamburg's Speicherstadt district.

Unfortunately not what it used to be, a real shame, it has lost its appeal and me too.

Für uns war der Besuch leider enttäuschend. Wir hatten uns für das angepriesene High Tea angemeldet. Von Gemütlichkeit oder gar Klasse keine Spur. Wir wurden beim Eingang platziert, wo wir die ganze Zeit von lauter Disco-Musik beschallt wurden. Gleich nebenan hat man das Geschirr gestapelt... Es war Kneipenfeeling mit etwas Hüttengaudi. Schade, wirklich, weil das Teatime-Angebot eigentlich lecker war.

A visit to the store is worth it.

We wanted to admire it in the evening. For energy-saving reasons, it's no longer illuminated in the evening. That's a shame, but understandable.

Great as always. The best tea shops in Hafen City of Hamburg!

It's very beautiful here and a great view

Nice to sit but don't drink coffee! Unfortunately the coffee is disgusting 🥲

Ich hatte einen Gutschein per whatsapp von Freunden erhalten. (Der Gutschein wurde den Freunden vom "Wasserschloss auch per WhatsApp zugesendet.) Als ich den Gutschein nach einem sehr schmackhaften Essen einlösen wollte, wurde er nicht akzeptiert, mit der Begründung er würde nur in Papierform angenommen. Wie sollte das möglich sein da er doch vom Wasserschloss digital zugesendet wurde? Als Entschädigung wäre ein kleines Geschenk z. B. Päckchen Tee eine nette Geste gewesen.

Everything is just perfect. I really liked it

Great Easter brunch. Not “0,8,15!” Very loving and high quality and pleasant atmosphere in a sensational building. We'll definitely come back.

Super nice building! Take a photo and go somewhere else to drink coffee and sit comfortably. We left again after 5 minutes.

A must for tea lovers! Unfortunately, on the day we visited, the restaurant was closed due to a private event. The selection of tea is gigantic and simply buying “just” one tea is impossible for laypeople. 200m further is the roastery with delicious cakes, coffee specialties and a great ambience... on the to do list for your next visit to Hamburg

Beautiful building in a perfect location that not only contains a well-stocked tea shop but also a nice restaurant. We recommend the very nice Hightea. Service is nice, prices are right.

We celebrated our wedding here with around 70 people. It might be a bit tight upstairs, but a smaller number of guests would make it more relaxed. The 4th course menu was very tasty. The location over two floors with the different areas makes it a beautiful location. We felt very comfortable. Please pay attention to the opening hours of the tea office, as you have to pass through it during the event.

Dream location with good gastronomy

Both the restaurant upstairs and the shop downstairs are beautiful. Be sure to reserve in advance for catering!

Following a recommendation after a boat tour, we sat on the terrace with a view of the Speicherstadt. It's a bit hidden, the food and drinks were good, although half of the order we didn't get the right thing right away. It can happen.

Such a nice place to stay. The owner is extremely friendly and personable. When I'm back in Hamburg this will be my favorite place to stay. Both thumbs up 👍🏻👍🏻😊

Please book a teatime here in advance. It's worth it! Scones, sandwiches, sweet little snacks & tartlets

A true gem in the Speicherstadt! The Wasserschloss Speicherstadt impresses not only with its stunning location directly on the water, but also with its stylish ambiance and beautiful decor. Sitting here, enjoying the atmosphere of the Speicherstadt, and experiencing first-class food is simply something special. The staff is extremely friendly and accommodating, and you feel at home from the very beginning. The dishes are exclusive and of the highest quality – a true recommendation for gourmets. The carefully selected ingredients and the loving presentation make the visit a real pleasure. If you're looking for something special in Hamburg, you shouldn't miss the Wasserschloss. Whether it's a relaxing coffee by the water or an exquisite dinner – everything is perfect here!

The building was beautifully situated, and it was my first English teatime. The food was delicious, and there was a wide variety to try. The ambiance was also very stylish, and the service was very friendly.

It used to be a charming place for a coffee, tea or chocolate. Today you have your coffee ready after the first few seconds of contact with the “service staff”. Better to stop somewhere else!

Smaller, cozy and the filming location of a very well-known series with 5 children. Unfortunately, I am not allowed to name this group of spices here.

From the square in front of the moated castle you can view the balconies next door, which I like better than the view of the moated castle from the bridge

Amazing building and very nice helpfull staff. We came with 18 people and everything went smoothly

This place has cult status in Hamburg! It also has a lot to offer: very tasty and high-quality food, friendly and courteous staff and the tea shop with an extensive selection!

A very great place to have a pleasant breakfast. The coffee is awesome. The staff is very accommodating. I'll come back here. Thank you

Very friendly, nice atmosphere, worth seeing, tea in all variations

Unfortunately only seen from the water in the evening.

The two of us had breakfast in the moated castle on Saturday. We had breakfast for two with scrambled eggs, salmon, cold cuts, jam etc. and fruit salad. Coffee and tea were good. The scrambled eggs were fresh, plentiful and very well prepared. The rolls were also very tasty and nice and crispy. The cold cuts were the usual and probably from a package. The tomato and cucumber decoration was no longer as fresh as the fruit salad. Price-wise it was ok. The service was very nice and also fulfilled an extra request.

Wir hatten telefonisch einen Tisch reserviert, war leider nicht bekannt. Es gab auch keine Entschuldigung. Wir bekamen dann den kleinen Tisch direkt am Ausgang, wo es trotz Heizung ziemlich kalt war. Das Essen war geschmacklich gut. Der Service war zwar freundlich, war aber komplett in Alltagskleidung unterwegs. Das habe ich in so einem Restaurant noch nie erlebt. Unbedingt vorher schon mal die Rechnung überschlagen. Irgendwie passt hier das Erscheinungsbild des Restaurants nicht zum Service und Angebot. Hier hatten wir mehr erwartet. Ein Restaurantbesuch lebt vom Service, Wohlfühlen und Willkommen sein gehört für uns dazu. Das hat uns hier gefehlt.

I just wanted to spontaneously eat here. The nice man at reception was also very nice at first and told me to wait a moment because nothing was available at the moment. Then someone came in after me who spontaneously needed a table for a group of four. The group had been given space, and then suddenly there was no space available for me. So I'll just leave my money somewhere else now. But of course you earn more with four people, so if only one comes to eat.

Six of us went to the moated castle for high tea. Neither the food nor the service came close to the high level that the prices suggest. Despite asking, we waited an easy 1.5 hours for our food; other guests came, ate and left while nothing happened on our table. Our tea was empty when we finally started. A tiny pot of (cold) milk for tea came after asking three times, yay! Despite all of this, both waitresses were ignorant and even unfriendly. In the meantime they informed us that an alarm was now being tested and that we should just ignore it... Why would you do something like that at the best time on a Sunday afternoon?? How anyone can charge 30 euros for high tea is a mystery to me. The "clotted cream" was salty and smelled of margarine, very few things would have been believed to be homemade. In terms of quantity, we ordered a piece of cheesecake (5 EUR) afterwards because we were still hungry at the end. Even the cake stand looked cheap and bent. The tea leaves for 10 euros were served in a metal sieve that hung far too high in the pot when inserted, so that the tea leaves themselves were not completely in the water... All in all, a completely disappointing visit for a lot of money, we will definitely not be coming back!

Durch die freundliche, fachkundige Beratung bin ich vom Schwarzteeverweigerer zum Darjeeling-Liebhaber geworden! Bedauerlich finde ich es allerdings, dass man keine 50 g Teetüten erwerben kann, um eine neue Teesorte zu testen. Beste Grüße von der dänischen Grenze

In winter there are very few tables and rather drafty. Highly recommended for a cup of tea and a stroll through the tea shop, but not for sitting comfortably.