WASSERSCHLOSS Speicherstadt in Hamburg

Great Easter brunch. Not “0,8,15!” Very loving and high quality and pleasant atmosphere in a sensational building. We'll definitely come back.

Super nice building! Take a photo and go somewhere else to drink coffee and sit comfortably. We left again after 5 minutes.

A must for tea lovers! Unfortunately, on the day we visited, the restaurant was closed due to a private event. The selection of tea is gigantic and simply buying “just” one tea is impossible for laypeople. 200m further is the roastery with delicious cakes, coffee specialties and a great ambience... on the to do list for your next visit to Hamburg

Beautiful building in a perfect location that not only contains a well-stocked tea shop but also a nice restaurant. We recommend the very nice Hightea. Service is nice, prices are right.

We celebrated our wedding here with around 70 people. It might be a bit tight upstairs, but a smaller number of guests would make it more relaxed. The 4th course menu was very tasty. The location over two floors with the different areas makes it a beautiful location. We felt very comfortable. Please pay attention to the opening hours of the tea office, as you have to pass through it during the event.

Both the restaurant upstairs and the shop downstairs are beautiful. Be sure to reserve in advance for catering!

Dream location with good gastronomy

Following a recommendation after a boat tour, we sat on the terrace with a view of the Speicherstadt. It's a bit hidden, the food and drinks were good, although half of the order we didn't get the right thing right away. It can happen.

Such a nice place to stay. The owner is extremely friendly and personable. When I'm back in Hamburg this will be my favorite place to stay. Both thumbs up 👍🏻👍🏻😊

Please book a teatime here in advance. It's worth it! Scones, sandwiches, sweet little snacks & tartlets

A true gem in the Speicherstadt! The Wasserschloss Speicherstadt impresses not only with its stunning location directly on the water, but also with its stylish ambiance and beautiful decor. Sitting here, enjoying the atmosphere of the Speicherstadt, and experiencing first-class food is simply something special. The staff is extremely friendly and accommodating, and you feel at home from the very beginning. The dishes are exclusive and of the highest quality – a true recommendation for gourmets. The carefully selected ingredients and the loving presentation make the visit a real pleasure. If you're looking for something special in Hamburg, you shouldn't miss the Wasserschloss. Whether it's a relaxing coffee by the water or an exquisite dinner – everything is perfect here!

The building was beautifully situated, and it was my first English teatime. The food was delicious, and there was a wide variety to try. The ambiance was also very stylish, and the service was very friendly.

It used to be a charming place for a coffee, tea or chocolate. Today you have your coffee ready after the first few seconds of contact with the “service staff”. Better to stop somewhere else!

Smaller, cozy and the filming location of a very well-known series with 5 children. Unfortunately, I am not allowed to name this group of spices here.

Amazing building and very nice helpfull staff. We came with 18 people and everything went smoothly

From the square in front of the moated castle you can view the balconies next door, which I like better than the view of the moated castle from the bridge

This place has cult status in Hamburg! It also has a lot to offer: very tasty and high-quality food, friendly and courteous staff and the tea shop with an extensive selection!

A very great place to have a pleasant breakfast. The coffee is awesome. The staff is very accommodating. I'll come back here. Thank you

Very friendly, nice atmosphere, worth seeing, tea in all variations

Unfortunately only seen from the water in the evening.

The two of us had breakfast in the moated castle on Saturday. We had breakfast for two with scrambled eggs, salmon, cold cuts, jam etc. and fruit salad. Coffee and tea were good. The scrambled eggs were fresh, plentiful and very well prepared. The rolls were also very tasty and nice and crispy. The cold cuts were the usual and probably from a package. The tomato and cucumber decoration was no longer as fresh as the fruit salad. Price-wise it was ok. The service was very nice and also fulfilled an extra request.

Wir hatten telefonisch einen Tisch reserviert, war leider nicht bekannt. Es gab auch keine Entschuldigung. Wir bekamen dann den kleinen Tisch direkt am Ausgang, wo es trotz Heizung ziemlich kalt war. Das Essen war geschmacklich gut. Der Service war zwar freundlich, war aber komplett in Alltagskleidung unterwegs. Das habe ich in so einem Restaurant noch nie erlebt. Unbedingt vorher schon mal die Rechnung überschlagen. Irgendwie passt hier das Erscheinungsbild des Restaurants nicht zum Service und Angebot. Hier hatten wir mehr erwartet. Ein Restaurantbesuch lebt vom Service, Wohlfühlen und Willkommen sein gehört für uns dazu. Das hat uns hier gefehlt.

Six of us went to the moated castle for high tea. Neither the food nor the service came close to the high level that the prices suggest. Despite asking, we waited an easy 1.5 hours for our food; other guests came, ate and left while nothing happened on our table. Our tea was empty when we finally started. A tiny pot of (cold) milk for tea came after asking three times, yay! Despite all of this, both waitresses were ignorant and even unfriendly. In the meantime they informed us that an alarm was now being tested and that we should just ignore it... Why would you do something like that at the best time on a Sunday afternoon?? How anyone can charge 30 euros for high tea is a mystery to me. The "clotted cream" was salty and smelled of margarine, very few things would have been believed to be homemade. In terms of quantity, we ordered a piece of cheesecake (5 EUR) afterwards because we were still hungry at the end. Even the cake stand looked cheap and bent. The tea leaves for 10 euros were served in a metal sieve that hung far too high in the pot when inserted, so that the tea leaves themselves were not completely in the water... All in all, a completely disappointing visit for a lot of money, we will definitely not be coming back!

I just wanted to spontaneously eat here. The nice man at reception was also very nice at first and told me to wait a moment because nothing was available at the moment. Then someone came in after me who spontaneously needed a table for a group of four. The group had been given space, and then suddenly there was no space available for me. So I'll just leave my money somewhere else now. But of course you earn more with four people, so if only one comes to eat.

In winter there are very few tables and rather drafty. Highly recommended for a cup of tea and a stroll through the tea shop, but not for sitting comfortably.

Durch die freundliche, fachkundige Beratung bin ich vom Schwarzteeverweigerer zum Darjeeling-Liebhaber geworden! Bedauerlich finde ich es allerdings, dass man keine 50 g Teetüten erwerben kann, um eine neue Teesorte zu testen. Beste Grüße von der dänischen Grenze

Very nice tea office with a large selection and very nice employees right in the heart of the moated castle.

The food was without exception delicious: foam soup with chestnut and pear (cappuccino), goat cheese gratinated, pan fish, the fish was cooked perfectly and Labskaus was also really good. Overall it was draughty where we sat and was a bit fresh. The service was friendly, but could have been much more attentive.

Were there at tea time. Great selection of teas. Staff friendly, location old and cool. We'd love to come back!

Fantastic evening thanks to the outstanding service from Sven.

I was here at tea time. The self-selected tea and the specified British specialties were delicious. The second scone was a bit hard. They shouldn't be eaten last. The price was not cheap at 29.50 euros. The room seems a bit cold and uncomfortable due to the high ceiling and the cobblestone floor. In summer with the doors open or even on the terrace it's definitely a nice location.

Wir waren zum Silvestermenu im Wasserschloss. Als wir um eine Getränkekarte baten, sagte der Kellner, er würde uns eine Karte bringen. Allerdings kam er ohne Karte zurück. An Getränken zählte er dann verschiedene Wein- und Biersorten auf. Als wir dann auf dem nach Hauseweg in der U-Bahn die Getränkerechnung (die Menürechnung für das Silvestermenü musste im Voraus bezahlt werden) anschauten, stellten wir fest, dass als Service ein Betrag in Höhe von € 6,-- in der Rechnung aufgeführt wurde (Gesambetrag Getränke war € 24,-- plus € 6 = € 30). Allerdings war dieser Betrag nur winzig klein und nur mit 6 ohne Euro-Hinweis auf dem Beleg oberhalb der einzelnen Getränkepreise angedruckt. Über diesen Servicebetrag wurden wir beim Bezahlen nicht informiert. Insofern haben wir dann auch nochmals auf den Belegebtrag inkl. dem angedruckten Servicebetrag ein Trinkgeld gegeben. Wir waren sehr irritiert über dieses sehr ungewöhnliche Vorgehen und haben den Geschäftsführer des Wasserschloss angeschrieben und um Aufklärung gebeten. Wir erhielten die Antwort, dass dem Service ein Fehler unterlaufen sei und man vielmals um Entschuldigung bitte. Den Servicebetrag werde man uns natürlich zurück überweisen.

The moated castle in the Speicherstadt is a beautiful place with a great tea shop that I can only recommend! The selection of teas is impressive - from classic varieties to very interesting blends that arouse curiosity. I picked up a few fairly priced teas and am looking forward to trying them all. The store is lovingly designed and the atmosphere invites you to browse. Definitely a highlight for all tea lovers!

Hamburg's cult place, a castle on a river, or rather on a canal in the new area of ​​Hamburg. Very very cute

Unfortunately, a disappointment. Customer service way below average, after taking the seat, we have been informed, that they are taking an order as an exception, as we order only hot beverages. Even though, what we get was not what we have ordered. I totally do not recommend this place.

The location is unique in terms of location, right in the Speicherstadt, on the canal. The restaurant itself is small but nice, so it is advisable to make a reservation. The start of our dinner was a bit rough when we found poorly washed cutlery and glasses on the prepared table. After the exchange, an enjoyable evening began, including appropriate service.

The service is not good at all. The food doesn't taste good. And also sinfully expensive. Not recommended!

A very nice restaurant, great ambience, delicious food and great service. It's nice

Great little shop with delicious tea and other little things you can buy there. A must for every visit to Hamburg

Historic building with a view of the Fleet. We all drank tea here. Large selection of teas that are freshly brewed here.

The idea of ​​enjoying a high tea led us to the moated castle. Unfortunately only one table in the unheated lower area was set. The scones were no longer fresh and were a bit hard to the bite. The service was somewhat robust, but not intrusive. Unfortunately not a recommendation.

We had reserved a table at 1 p.m. would have worked too, but unfortunately there are no disabled parking spaces on site... only residents' parking spaces. Too bad, we had to drive home again. no parking space available. not even in front of the restaurant. Location of the castle...very nice.

Great service, nice quiet ambience.

We celebrated our Christmas party here. The restaurant combines old and new, a nice place to celebrate! We had pre-ordered the food to make it easier and quicker for everyone! Pan fish, ox cheeks, goat cheese, Thai coconut soup, winter leaf salad, potato and pumpkin seed röstis and tea crème brulee were very well received by colleagues. The service was very nice and accommodating. Our glasses were always filled and even though it was the end of the day, we were able to celebrate even longer! Thank you, thank you, thank you

Definitely reserve in advance! Unfortunately we didn't get a table but the shop next door was sweet. There were a lot of (flavored) teas to try. The service there is top!

Unusual restaurant with history, we were warmly welcomed, drinks were very good, small, fine menu. Great service, everyone was friendly, helpful and in a good mood, despite being quite stressed because of the Christmas parties. So far I've only ever been there outside in the summer, but this visit was very worth it. Highly recommended!

Great mix of tea shop with an unusual range and good restaurant. Delicious panfish and labskaus.

We were in the tea office. You open the door and are transported into a world of scents. You can't leave without buying something there.

The food was excellent. But unfortunately, as promised and stated in the contract, we were not placed upstairs in the beautiful area of ​​the restaurant, but downstairs directly at the entrance. Apparently due to a lack of staff. ? We announced our special event weeks in advance and were unfortunately sorely disappointed. As announced several times, my mother celebrated her 80th birthday in the moated castle and there was nothing special in the way of decorations or anything else. Of course we could have brought something ourselves, but we thought they would make this special occasion a little warmer for us. Puppy cake! Shortly before arrival I got a call - during our visit to the musical - that unfortunately we wouldn't have to sit upstairs, as promised in the contract, but somewhere else. Ok, no problem, I thought. But puff cake again! We were placed in a large, empty, cold, uncomfortable room right at the entrance, where it was so cold that my 80-year-old mother had to sit in her thick winter jacket the entire evening. A good host would have noticed this and found a solution. But ok, maybe I just have too high expectations. The food was very good. In any case, I can't complain. It would have been nice to serve my mother the venison goulash for the special occasion, but unfortunately this was rejected too, so she had to fight off her arthritis with a ponderous leg of goose instead. In any case, my mother was absolutely disappointed with the birthday dinner and broke my heart because I had made a lot of effort to give her a nice birthday evening. Too bad! But of course I can't change that afterwards. Next time I'll celebrate somewhere else. But still thanks for everything else, which was ok. Overall, not recommended if you are planning something special!!!👎🏻

Das Essen war hervorragend. Aber leider wurden wir nicht, wie versprochen und bereits lange im vorab angekündigt, wegen Personalmangels, oben im schönen Bereich des Restaurants platziert, sondern unten direkt am Eingang. Wir haben Wochen im voraus unseren besonderen Anlass angekündigt und wurden ärgstens enttäuscht. Meine Mutter feierte wie angekündigt ihren 80. Geburtstag im Wasserschloss und es war nichts an besonderer Deko oder sonstigem vorhanden. Wir hätten natürlich selbst etwas mitbringen können, aber wir dachten, sie würden diesen besonderen Anlass für uns etwas herzlich gestalten. Pustekuchen! Kurz vor Ankunft bekam ich einen Anruf - während unseres Musicalbesuchs - dass wir leider nicht oben, wie im Vertrag zugesagt, sondern woanders sitzen müssten. Ok, kein Problem, dachte ich. Aber wieder Pustekuchen! Wir wurden in einem leeren großen, kalten ungemütlichem Raum direkt am Eingang platziert wo es so kalt war, dass meine 80jährige Mutter den gesamten Abend in ihre Winterjacke sitzen musste. Einem guten Gastgeber wäre dies aufgefallen und er hätte eine Lösung gefunden. Aber ok, dafür war das Essen sehr gut. Da kann ich mich jedenfalls nicht beklagen. Es wäre schön gewesen meiner Mutter zu dem besonderen Anlass das Hirschgulasch zu servieren, aber auch dies wurde leider abgelehnt. Sodass sie sich mit ihrer Arthritis mit einer schwerfälligen Gänsekeule abkämpfen musste. Meine Mutter war jedenfalls von dem Geburtstagsessen absolut enttäuscht und mir damit das Herz gebrochen, weil ich mir große Mühe gemacht hatte ihr einen schönen Geburtstagsabend zu bereiten Schade! Aber natürlich kann ich das im Nachhinein nicht mehr ändern. Nächstes Mal werde ich woanders feiern. Aber trotzdem danke für alles....

Absolute insider tip in the Speicherstadt for a romantic dinner! Incredibly friendly staff, exceptional ambience and super delicious food. Here we come!

As before, the tea shop is very well stocked and worth a visit. Unfortunately the restaurant is very run down. Very disappointing! We've been coming here for years, but it's just not possible. The interior was totally run down, wicker chairs with holes in them, broken dishes. It seems as if they want to make a quick buck and not invest more, which is also noticeable in the staff. The food wasn't bad, but it was way overpriced. Unfortunately that was our last visit.

Great, traditional place to eat with good cuisine. Especially since there are only a few tables on the upper floor and it is therefore very quiet and relaxed, for example if you are traveling with a group.

Food was very tasty. I personally find the atmosphere very nice. A clear recommendation from me.

Very nicely located and with a view of the Speicherstadt when the sun is shining

Excellent dishes served by first-class staff - an absolute recommendation!

Very well known and therefore in demand for breakfast on Sundays, but not recommended due to a lack of staff - the telephone is not answered and so you only find out on site that breakfast is not available because there are no operating staff. You can then choose expensive tea or jam in the office. Seating very basic.

Very nice restaurant! Starter of goat cheese on fried kale was terrific. Afterwards we ate a delicious labskaus. That fit very well! Thank you!

very nice place. the food, Labskaus, lukewarm, taste neutral. ambience, service very good.

The service staff is friendly and the price-performance ratio is good. The food tasted good.

We bought delicious fruit and rooibos tea from the associated tea shop. Thank you again for the very good advice.

Always worth a visit when you are in Hamburg. I've been buying my tea there for years.

Waited 10 min free tabels but nobody contacted us by the waiting dign

Totally romantic location. Tea lovers in particular will get their money's worth. Our meal was delicious and we will definitely come back.

Very nice staff who take care of special problems personally. Thank you! Felt very welcome. The tea shop next door is amazing in terms of selection and advice! I'd love to come back.

Highlight in the middle of the historic Speicherstadt. The finest tea, coffee and chocolate are sold here. There is also an exceptional coffee restaurant. Simply very beautiful.

Flavored teas!!!!!!, incompetent service (tea advice) but good Hamburg atmosphere

I love this tea shop. The advice is always first class, and this time too the tea was exceptionally good

Domingo 13. 10 . Eran como las 3 de la tarde estaba con mi novia buscando un lugar agradable y tranquilo para tomar un café y entramos en el Wasserschloss Speicherstadt. Muy acogedor pequeño lugar donde nos sentamos cerca de la entrada de la cocina y pedimos bebidas y comida. Mientras tanto, un hombre grande con el pelo largo tirado hacia atrás en una cola de caballo y una actitud muy extraña estaba vagando por el restaurante. Después de recibir nuestra orden este hombre se sentó en nuestra mesa frente a mi novia. Traté tranquilamente de entender lo que quería mirándolo. Este hombre estaba borracho y mientras hablaba se veía saliva saliendo de su boca y empezó a mirar fijamente a mi novia mientras hablaba con ella. En un momento dado la camarera lo interrumpió, intentando levantarlo y marcharse. Él la ignora y continúa hablando con mi novia y conmigo. Y la camarera y uno de sus colegas, después de varios minutos e intentos, lo hacen levantarse de una manera ‘demasiado’ amigable y sacarlo. Preguntamos quién era el hombre y nos dicen que era el dueño/gerente del club. Nos molestamos al intentar superar lo que había pasado, cuando en algún momento el hombre regresa a nuestra mesa y se sienta de nuevo en el mismo lugar con esa actitud borracha, casi peligrosa. De nuevo los dos camareros después de minutos lo sacan para siempre. Unos minutos después pagamos y nos fuimos en shock. En todo esto recibimos (solo) una disculpa de la camarera que estaba avergonzada por lo que había pasado. Me pregunto cómo una persona así puede ser el propietario / gerente de un lugar histórico como Wasserschloss Speicherstadt. Este incidente no es tolerable. Porque un cliente acude a un club como este para relajarse y disfrutar de su tiempo libre con su familia, pero no puede sentirse en peligro o incómodo frente a estos eventos especialmente cuando se trata del propietario/gerente/empleado de la casa. Mi novia y yo estamos realmente decepcionados e indignados por este incidente y espero que se tomen medidas serias contra esta persona por el bien de la clientela y la reputación del lugar. Sería lo mínimo que esta persona se disculpara personalmente después de la ridícula impresión que causó en sus clientes.

Thank you again for your impeccable hospitality 🙏

Unfortunately, breakfast was marked by some ups and downs. Let's start with the positive: The breakfast for two is rich and you'll definitely be full. The atmosphere is very nice and the tea shop on the ground floor is also recommended. Unfortunately, there were also some points that we didn't like: - Unfortunately, service was not good in large parts, for example after the warm scrambled eggs were brought, it took at least 5 minutes and a reminder for them to be brought. - Unfortunately the wrong tea was brought and they said they had ordered the wrong one. According to the map on the internet and the number in the tea shop, this was correct. Mistakes can happen, but how you deal with them is crucial. - In the meantime, no one asked if you would like something else to drink - Overall, the long wait continued until the payment at the end, here too I had to be reminded again after 10 minutes and then the colleague was simply referred to, which is unfortunately unprofessional.

Wonderful atmosphere - fantastic service and the food is a poem.

Currywurst with fries 👌🏻 Praise to the kitchen.

I was surprised at the location and inventory. But don't be fooled, it was great! The staff was very friendly, not a crowded place, small selection of food, but really very tasty. All of this also coincided with the price. Only to recommend! Thank you for this culinary highlight during our stay here in Hamburg!

We came across this small restaurant more by chance. But wow, how surprised were we! There are few choices, but it's fresh and made with love. Everything we consumed tasted great and was served with a touch of humor. We'll definitely come here again when we're back in town!

Historical ambience, delicious food, the pan fish was very good 👍 and friendly service invite you to come back.

Spontaneously stopped while running through the city Very nice service and drinks requests outside of the menu are also fulfilled. Very nice location to stay The only drawback that unfortunately cannot be avoided are the barges

My friends and I went here last night, and let me tell you, the Labkaus and Three Fish Special was chef’s kiss phenomenal. The atmosphere is also very nice and cozy. Geis, our waiter, was an absolute gem. Very attentive and acommodating. Then… there was the owner/manager. At first we thought  he was just a "fun-loving" guy who really enjoyed mingling with his patrons, though very loudly on the patio. But it didn’t take long to realize he wasn’t just full of life—he was full of Jägermeister. He staggered through the restaurant, almost falling down the stairs and it was almost awkward watching Geis trying to "control" him and usher him out to go home. In short: amazing food, impeccable service, and a very, VERY drunk owner who gave us a night we will remember. 10/10 would come back—but maybe we’ll suggest a water break for the manager/owner next time.

I only went there to buy tea and received very charming and good advice. You can "smell" the teas there, they are well sorted and you should find everything you need for the tea there. Unfortunately, you need to register in advance to eat there. But the atmosphere there is very nice

A beautiful, romantic restaurant in the middle of the Speicherstadt. It is cozy and the service is courteous and helpful. The memory card is manageable, but does justice to the ambience. I can only recommend it.

Top address in the Speicherstadt!

Nice place in the Fleet with a view of the old warehouses - and very good food! Good coffee too. Friendly service, despite the oppressive heat

Ubicación única, terraza al aire libre y comida fantástica. Sentado fuera de un edificio histórico lleno de carácter y encanto

No better place to eat; you see this pic on postcards and websites. Such a classic spot. The food was delicious. I had the best fish I've ever had in my life. It was a little bit of a wait, so I suggest going early or getting a reservation. it was worth it.

A little oasis. Excellent tea, fine food and a special atmosphere. The floor consists of the typical Speicherstadt cobblestones. The tea shop next door invites you to extend your journey home.

We bought tea - a nice selection in a great atmosphere.

Wonderful evening with fantastic food. The employees are very polite and attentive. The food is clearly served and tastes excellent. The terrace with a view of the Speicherstadt is unique and very cozy, especially in the evenings. Excellent value for money. Unfortunately no pictures were taken, just enjoyed the evening.

Didn't eat, just bought tea, but was extremely enthusiastic about it.

A beautiful place to drink a good tea. There is a wonderful selection of different teas, served in small or large teapots. The cake is very good. The service was very friendly, only the manager, who constantly interfered in the service process, caused an unpleasant disturbance!!! Ran our cake order to the wrong table, When I took my last bite, he cleared the cake plate away from me and took the tea card away from me without asking. The impression arose of leaving the café quickly after eating. Hospitality looks different! Very, very unfortunate! The tea shop integrated into the house is worth a visit. A huge selection of aromatic teas. Very friendly saleswoman.

We had a beer. The terrace is very nice and so is the service

Small but very nice! Absolutely great ambience. The food is excellent! The experience in the Speicherstadt!

After I asked, the waiter refused to wipe the table, even though the previous person's table was not only wet but also covered in sugar. When asked if they had black tea, they sarcastically replied that 65 types were available without bringing the tea menu or suggesting certain types. We felt subtly ripped off. In addition, he cannot explain what rooibos tea is or the response to this question is only condescending. Absolutely customer unfriendly. Otherwise nice atmosphere and delicious tea!

Unfortunately I can't say anything about the food! The moated castle is a very cozy place to stay! The ambience is unbeatably good and steeped in history! Famous as a tea office, preserved in its original form and something for tea connoisseurs and lovers! It's enough to take "a nose full of the scent of tea" with you! 👃🏼😇 The visit is recommended! 👍🏻

Nice place in Hamburg, well worth seeing!

A great place to take a short break with a delicious tea

Cool setting, very good food and good price

Nice atmosphere, great tea and coffee specialties. Friendly staff

The cake wasn't thawed yet. It's a shame that you can't get fresh cake at such a price.

The cheesecake and plum cake with an espresso machiato was a pleasure here in the Speicherstadt at the tip of the island in the wonderful sun. The service cannot be surpassed in terms of friendliness. This will always be a fond memory for us and motivates us to repeat it.

Very tasty and inexpensive breakfast, friendly and professional service and a great terrace by the water. There are some spiders around (because Speicherstadt), but that was only a problem for me :)