Frank und Frei in Hamburg

When it comes to alcoholic drinks, 2/3 of the contents of the glass are ice. You feel ripped off. The waitress was also very strange. The fries were good though.

Terrible, just terrible... It started with my first step into this restaurant: The "boss" or whatever the curmudgeon with the cap was supposed to represent was talking to two waitresses sitting right in front of the door; I approached as he sent one of the two away to serve and then continued talking to the other listless-looking waitress. I literally had to squeeze between the two to get in. Inside I was surprised to find so many young staff, it looked like effective service. There were five of us and as soon as we ordered our drinks we realized that the service wasn't going to be efficient: 2 normal beers had obviously been waiting around for so long that there was no foam left! Dear people, this is not how you serve draft beer to guests! Then came the food: 4 dishes came at the same time, but our friend number 5 didn't get anything! When we ordered we were already wondering why the waitress didn't make a note of a larger order, she said "confidently" that she wouldn't need a pad - hey presto, she had forgotten to pass food number 5 on to the kitchen! All dishes should actually have come with a small mixed salad each, there were 3 at first, after a good quarter of an hour the other two finally arrived. Eat up and drink quickly, pay and get out of here, never to see you again! However, in the end we had to ask for the bill twice before we could finally redeem ourselves. By the way, the grumpy boss with the cap strutted around the restaurant the whole time with his arms crossed or his hands in his pockets like a bad joke, but the feel-good atmosphere looks different. It's a shame about Frank and Frei, which used to be a really pleasant location...

Cult restaurant in the Schanze! Whether breakfast 🥣 lunch or dinner, everyone can get something to their taste here! I can recommend!

I don't know who else goes here given the prices, now there isn't even anything to eat -> It's better to go to Max & Consort or Möller. You won't get ripped off like that!

Very nice bar, have always been at the competition opposite, but will now stop by here more often ;)

12 o'clock at night...Lots going on...I only ordered 2 beers...they were clearly leftovers from other beers...uncarbonated...the 2 service employees laughed when I complained about it... .frank and free...have fun with guests

Nice ambient but the draft beer was too warm. Only serving finger food...

Historic pub from my youth. Unfortunately there isn't that much food on the menu anymore

Overall bad. Beer too warm. No more real food. Open up to a fancy cocktail bar now. You can completely forget about it. Service also unfriendly.

Fingerfood only, but what was served was really good 👍🏻

Gillian didn't have the Baljeet👎👎

Funnily enough, the staff managed to serve the pitcher with beer in a cold mug, but kept the tap beer lukewarm. The service was nice and hardworking per se, but the beer was somehow a disgrace.

We were there very late, so we only got one round ordered. Apparently the store has to clear the outside seating around 11 p.m. because of the residents. The staff is nice and came by several times, the drinks were perfectly fine. I just wish the staff would assign a seat. So we had to frantically walk up and down and a table was “taken away” from right in front of us. But would come back.

As is often the case, we sat outside and had a relaxing evening. Shortly before the terrace closed at 12, an employee came to our table and, 5 minutes before 12, very disrespectfully asked us to leave the table immediately: “I'm the boss. I want to clean up now.” (according to the owner, he was not in a management position). We asked to stay at the table for another two minutes and offered to clean up the table ourselves, whereupon the employee became violent.

Nice location with great staff, but the manager has probably changed, the beer on the tap is too warm, the menu has been drastically reduced to finger food, which is really uncool, but still nice for an after-work drink.

Good cocktails. Loud when full...

No more hot food!!!!! Then unfortunately not anymore, which is a shame but there are much better places to drink.

A nice bar in itself, we just waited a long time for our drinks even though the bar was relatively empty. At the beginning the service staff seemed a bit unfriendly, but when we asked her that our drinks were taking a long time, she was friendly and accommodating. It's still only 3 stars for the service because I personally think that the first impression is important and I personally don't think it's that great if you feel rushed when ordering and generally don't feel welcome when you come in. But Mexican shorts there are super delicious!

Was greeted by a blonde waitress in a bad mood and questionable comments. First evening of vacation ruined. Not recommended.

The ambience was nice. The service was not friendly. Was upset at how I was treated.

We were in the store with 7 people on August 11th, 2024 at 11:00 p.m., the store was almost empty. We were treated more condescendingly than I have ever experienced from a service person. Truly terrifying! The woman in service responded to us very passive aggressively right from the start. She found it “questionable” how we came with 7 people and ordered so little (it’s the way you say something). It's not even about the customer being “king”, it's about the minimal interpersonal respect that you should have towards them.

The service person was unfriendly and condescending, anyone who treats customers like that should perhaps change their job and avoid customer contact in the future!

Friendly staff, nice atmosphere, cool pub

Eine tolle Bar mit super Cocktails. Toller Service undcsehr persönlich. Julian an der Bar macht alle Gertrönke perfekt. Grht hin und schaut selber...ach Sonntag bis Donnerstag Nachmittag Haopy Hour...smile

The first time I went it was pretty good, a little noisy. Food and service good. My burger arrived cold, they changed it but it didn't seem like the burger had a “burger” but just the vegetables, the sauces and that's it. That disappointed me. The potatoes were great.

There are 2 stars for the friendly and quick service... and that's all the positive things to say. We liked to stop there after work for 1-2 beers after work and then regularly eat something. But that's no longer possible because "the concept" has changed. There is only finger food, i.e. fries or chicken nuggets or onion rings etc. Great concept....mega....NOT!!! I still wish the operator much success, but in the future without the support of my colleagues and me.

Very good beer, great service. The very friendly barman even offered us a beer.

Very nice to talk to and drink. At 46 you are one of the very old people here😆.

The staff are kind and friendly, and the food is good. However, it is not a very safe place. One should be very careful to avoid robbery; I was robbed there and lost all my money in my wallet.

Unfriendly conditions that don't care about customers.

The atmosphere is very good, but unfortunately the food is not edible.

We often and always enjoyed drinking a cocktail or eating something here. Today I wanted to use the toilet - there wasn't a single guest in the restaurant - and pay for it. Was complimented with little charm. Reason: The guest and service staff - who were not present at the time - would also use the toilet and you couldn't let everyone who comes in from outside into the toilet. By the way, I am neither unkempt nor do I have any contagious diseases. But in the future we will no longer have to leave our money (and tips) free and clear. Extremely uncool action, we left as guests...

Very nice shop. Good finger food, friendly staff and inexpensive. Gladly again 💪

The staff is very friendly. Unfortunately, contrary to what is stated on the Internet, there is no longer any food here except finger food. We were very disappointed about this, especially since we researched on the restaurant's website immediately before the visit and not on others.

Cool shop, nice atmosphere and great to host MTP :)

Cool bar with great service and delicious Aperol pitcher :)

Super nice service, good drinks and everything very quickly. Always enjoy coming here!

Great bar, you can make perfect reservations

The best aperol pitcher of my life :)

Great bar, good recommendation!

At this point I would just like to add that the glorious SVM will defeat HSV in the first round of the cup

The bar has fair prices, the drinks always came to the table very quickly and both the service and the bartender were excellent! Thank you Anne and Julian 😄

Good and affordable. A summer place to be with an Aperol jug on the table.

Unfortunately there are no toilets suitable for disabled people. Several stages must be overcome.

Delicious Astra in the fresh air and very attentive, friendly service.

We ended up at Frank&frei on a Tuesday evening while looking for a place for a final drink. Super super nice staff, we immediately felt at home and will definitely come back for more drinks than just a beer! :) P.S. Thanks again for the glass of tap water (free!), it saved me :)

We drank an Aperol Spritz at a late hour. This one was great and well created. So I like to sit in the middle of the jump. A very successful end to a wonderful evening

Consistent offerings and friendly service at correct prices for centuries.

Super atmosphere, and Josefin has to be the nicest waitress in all of Hamburg!

Nowhere else will you receive such unfriendly service

Eat? Unfortunately only nachos, what a shame. Otherwise very ok.

Cozy, authentic, rustic bar. You have to experience it yourself 👍

The four of us shared a Pitscher Aperol; looking back, we could have easily had two. Unfortunately, thanks to the nice weather, it was already full outside and quickly became full inside too. Unfortunately, at the end you had to talk quite loudly and the service was also very busy.

Food used to be good, now it's no shame at all

After a long winter break, we visited Frank and Frei again as a group of girls. Everything was fine so far, except for the fact that unfortunately no food is offered there anymore (possibly a change in ownership?) There are only nachos, which is unfortunately a big downgrade when you consider that they used to also have pizza and fries , salad etc. has been given. The drinks and the price-performance ratio were okay. Except for two Cola Zero, unfortunately these tasted and smelled very strange (dishwasher-like smell & very disgusting taste). After we kindly pointed this out to the waitress, we were offered a replacement drink (so far so good). However, we didn't accept the offer because we didn't want another strange cola, but it was important to us to point out that something was wrong because it could also affect other guests. The waitress took the glass away and came back after about 5 minutes to tell us that everything smelled and tasted normal and that she couldn't tell any difference to a normal cola. We then gave her the second glass (which smelled identical) and she wanted to tell us that this also smelled normal. I'm sorry, but if 7 people smell a glass and everyone is very sure that it smells extremely strange, then as a waiter you can't try to pretend that we are making it up. The service staff handled the situation unpleasantly, a simple “Thank you for the tip, this doesn’t normally happen, we’re very sorry” would have been enough.

We had a wonderful evening! The waitress Lasse was super attentive and extremely friendly. We'd love to come back ;)

We had a lovely weekend in Hamburg and the conclusion in Frank and Frei was wonderful. Our conditions Lasse served us well. Always frank and free ;)

Very tasty food at very fair prices, especially the lunch menu, definitely recommended for German home cooking.

Aperol Pitcher last year 15€ - this year 32€. I still have to tell my boss that my inflation compensation bonus was somehow not high enough. You're not quite fresh anymore, so you've definitely lost a customer and there will be many more to follow this summer when they realize that they feel like they have to take out a loan to sit in the sun with you and enjoy drinking Aperol. Make that 25€ if you like and feel fine, 32€ is just stupid and ruins your USP in no time. Think first, then think about it. Federal Gardenciao.

I enjoyed breakfast with a glass of sparkling wine!!

Prices increased disproportionately. Pitcher Aperol now costs €33 instead of €17 last summer

Very nice and old-fashioned restaurant. Very friendly staff and you rarely see the tea with fresh mint. The only point of criticism for me is that you have to get the card on your cell phone using a Qr code.

Very nice service and delicious cheap breakfast! Unfortunately there is no longer breakfast there as the opening times have changed. A ritual is lost. That's really a pity :(

Delicious food and very friendly service!

nice pub....only a very high noise level or noise in the evenings

Simple, cozy, with a bohemian spirit, friendly service and tasty food. I recommend the "breakfast" options Fair prices, service in “ungrudging English”.

Very tasty and extensive breakfast, service very friendly. Lasse in particular was very attentive, quick and radiated a good mood even early in the morning.

We went to Frank und Frei for breakfast today. It's a great atmosphere and the service staff are very friendly and accommodating. We would love to come back soon.

Beautiful trendy pub in the Schanzenviertel, great ambience, beautiful stucco, interesting, artfully decorated wallpaper, very friendly waiters. We hadn't eaten anything apart from a croissant with coffee, but the breakfasts around us looked good.

Very tasty food and a nice atmosphere! I'm from Ulm and I was here a few years ago and was thrilled again! Would definitely come back, but it's worth reserving a table as it's very busy!!!

It's better to just come here to drink. The food is just okay. Pricing is sometimes questionable; For example, a 0.2 liter Kölsch costs €3.90 (!). But the team is nice and attentive

The restaurant is comfortably furnished in an old style that is rarely seen anymore. There's something going on here at any time of day. In summer you can even sit outside. There is beer on tap, which is quickly delivered to its destination by fast staff.

Perfect for a few beers at the bar

A super great Valentine's Day great customer service ❤️❤️❤️

Was a nice place to hang out. Waiter were friendly. Price is reasonable. Located just near the bahnhof

Great restaurant, the food tastes great. The atmosphere is nice and the staff is super nice.

Saturday morning for breakfast! Clear recommendation! The food is super tasty and freshly made. There is as much coffee as you want with the menus. The service is super nice and attentive. We will be back! 😊

Unfassbar unfreundliches Personal

There were places available but we weren't allowed to go because they weren't interested or something.

A trendy pub, with a sufficient selection of beer. Completely ok for a move through the jump. If you want more, better and more expensive, go opposite🐂

Very friendly service, lunch highly recommended. A blonde service employee with glasses, Natalia is her name, stood out as particularly competent. She is extremely correct in billing the customers, she is the guests extremely attentive to others without being unpleasantly intrusive. The operators of frank und frei can and must be grateful to have such an outstanding employee. Natalia is one reason why many guests remained loyal to Frank and Frank after the change in ownership. Should Natalia, for whatever reason, have to leave or leave the frank and free, many guests/customers will also stay away from the frank and free. I hope that the management is fully aware of this fact. I have been a guest at frank und frei for many years, not least because of Natalia. This young woman spreads a positive atmosphere, is very professional, and, if you'll forgive me and don't accuse me of sexism, she's very nice to see. When time permits, we had a pleasant conversation. Natalia has an open ear and a kind word for every guest. When Natalia became pregnant, I and many other regulars were worried that she would give up her job as a freelancer. I was all the more pleased when I saw that Natalia was working again as a freelancer despite the change in ownership. I know from conversations with other guests in the past who are also happy to be served by Natalia again, we really missed her cheerfulness and openness. I hope for myself and all the other guests, especially the regulars, that Natalia stays with us in the frank and free for a very long time. Without Natalia and her friendly way of dealing with guests, it is no longer worth going to the frank and free.

Regarding Matthieu xxx's previous comment, I have to take a stand. Because I was sitting at the table next to the cash register and could see this customer harassing the friendly waitress, who was wearing a wedding ring. It seemed quite disrespectful to me when he flirted with her and the waitress then had to tell him that she wasn't interested. It sounds to me as if this gentleman couldn't stand being rejected and is now spreading bad rumors about this extremely friendly lady. I've been a regular for many years and think the breakfast and lunch menus are great. The service here is always honest and courteous and I have known the waitress in question for several years as I regularly have breakfast here with my girlfriend. Warm greetings to the great team at Frank and Frei. Cheer up, bad ones like that shouldn't ruin your day.

I ABSOLUTELY DO NOT RECOMMEND I was at this bar last Saturday evening, very pretty place, good atmosphere, the bar was full. I had a few beers with friends and when it came time to pay I was amazed at the bill! I paid €13 for 2 astras even though they are priced at €5.50 each?! So I asked for an explanation of this fraud from the waitress (blonde) who cashed us, she did not answer me, she deliberately did not understand my question in English even though 2 minutes before she was laughing with us in French… and she then rushed to another table because she was very embarrassed it seems to me. I would like the management of this bar to act towards this waitress especially since I see other comments talking about this type of problem in this bar…

I went to eat in this restaurant on Saturday evening with my friends, the food is good but the service is pitiful. A blonde waitress took care of us, she was unpleasant throughout the meal. At the time of the bill I realized that she is making me pay more for the meal and when I ask her for accountability she refuses to give me back my change and the excess claiming that she is tipping her and that it is normal. 40€ I'm not going to stay there!!!! To avoid I strongly advise against it is racketeering pure and simple!!!

I would like to warn everyone of Mathieu Lec****, who’s creating fake accounts and multiplying himself like a rat, just because the waitress, who he tried to pick up, politely refused his cringey courtship. Mathieu is now releasing his childish frustration by posting negative comments about waitress and the whole Frank und Frei service. Mathieu, I suggest you visit the doctor, who will prescribe you some medicine, cause you really require psychiatric treatment. Anyway, I am very frequent guest at Frank und Frei and I can’t say anything negative about them. The ambience is nice, people are friendly, staff is doing great job and the food is delicious.

Very bad experience in this bar. I was scammed! A blonde waitress made me pay. 3.90 for a cappuccino and 3.90 for a tea. She asks me for 9.60. I wasn't aware of the fraud at the time. I ask for my change because she won't give it back. She tells me it's the tip, I say no. She tells me she doesn't have any coins anyway. As I leave, I realize she made me pay more than I expected. I come back to ask for my change and she gets angry and tells me that the prices on the menu are wrong. I insist and she gets angry, but gives me a euro back. Unacceptable!!

To flee !!!! Blonde waitress with glasses scams customers! A coffee = 3.90 excluding it makes me pay 4.60€! She refuses to admit her mistake and moreover she refuses to give me change because “sorry I don’t have any change”…. Rather Caucasian for a bar. She gets angry with me and insistently asks me to leave! PS his colleagues didn't say anything... A mafia bar!

Iconic pub. Eat good. Friendly staff. What more do you want!!!

Since I have almost 20 years of catering experience myself, I know what it can be like. Our waiter was peace itself, you could only wish for a colleague like that in a shop like this. In a good mood, super friendly and even with an incredibly chaotic group like us, super relaxed. Lasse gave us a great afternoon! The food is OK for the prices, the toilet not so much. The shabby look was clearly overtaken by an atmosphere that was in need of renovation.

Hat uns gut gefallen Bedienung war nett! Lasse unsere Bedienung, bester Mann! 👍🏻

Wir hatten ein Familientreffen bei euch und Lasse hat sich toll um uns gekümmert. Das Essen war super und der Service großartig. Vielen Dank dafür ♥️

Nettes Personal, angenehme location, Preis-Leistung Spitze! Wir kommen gerne wieder.

It is a rare talent being able to burn basic potatoes. The menu had limited choices so this place is better for drinking. Nice waitress, friendly and fast.

Fuimos a tomar una cerveza y fue una buena experiencia, especialmente por el ambiente. La decoración de las paredes muy interesante. Paredes altas y poca luz. El local muy amplio, pudimos encontrar mesa en hora punta. Vimos que varias mesas comían hamburguesas, las probaremos otro día.

Sehr schöne Kneipe mit Frühstücksangeboten und besonders abgewetztem Ambiente. Direkt gegenüber der Sternschanze

Waren mit 12 Personen dort frühstücken. Bekamen eine Nachricht aufs Handy als Erinnerung. Ambiente - Schanze halt. Essen war lecker, Service okay bis gut.

It’s a place that is weird not a stube or restaurant or bar. I don’t know how to classify it. It’s odd. Anyhow just went it to escape the rain. I don’t think am coming again unless if it’s raining and am right infront of it. Yours to experience. The wine glass tasted weird, toilet upstairs was strange …

Ich wurde so lieb umgarnt, sie haben mich das erste mal in die richtige Richtung geschaukelt, Richtung Orbit. Ich fühl mich das erste mal wie in der Zeit zurück gereist - 1980 intercontinental Berlin - aber hättet ihr gerne, weil diese Leute hier hinter der Bar packen pure Liebe in mein Glas. Und ich wünschte mir ich würde so viel Liebe von meinem gegenüber bekommen. Frank und frei - und ich bin immer dabei ❤️ vor allem Gillian an der Bar lässt mich wirklich reminiszieren wie schön die Welt mal war und was einem diese Welt bei dem Gefühl bedeuten kann! Liebe Bis in den Tod 🫶🏼

Weiß nicht so recht. Von außen sieht es echt gemütlich und stylisch aus. Haben jeweils ein Bier bestellt, es jedoch dabei belassen. Der Laden wirkt als hätte er mal richtig gute Zeiten gehabt. Doch die Servicekräfte passen eher in eine Imbissbude. Wirklich reinlich war es auch nicht und es war noch früh am Abend. Plötzlich hat uns der Barkeeper zwei Schnaps aufs Haus gegeben. Coole Geste oder merkte er, dass wir nicht wirklich glücklich waren und ne schlechte Bewertung abgeben könnten? Keine Ahnung....

Wir wurden in großer Runde fürstlich Empfangen, sehr ehrenwerter Service!