kofookoo in Hamburg

Food was served quickly and everything tasted very good. Service quick and friendly! I can only recommend it. Prior reservation should be made. Happy to come back!

Very disappointing unfortunately. Employees all make a very listless impression. There were 5 of us. Some of the food from the 1st round wasn't even received, after asking we were told it was unfortunately no longer there today. When it comes to the quality of the food, you can unfortunately notice the “mass production”

Food was okay but there was a MOUSE running under the tables. Absolutely unacceptable

Dårlig service! Ikke en eneste kunne tale engelsk og vi fik kun muligheden for at bestille fra et begrænset menukort, indtil nabo-bordet fik oversat at vi gerne ville købe, all you can eat! Når man så skal bestille kan man kun bestille 10 stykker sushi af gangen og så skal der gå 10 minutter før man igen kan bestille. Vi var 2 gæster, så vi fik 5 stykker hver og skulle derefter sidde og vente på at kunne bestille igen. Selv hvis man sender en ordre afsted med mindre end 10 stykker skal man vente 10 minutter. Høj pris, dårlig service, underlig koncept og sushi'en var ikke specielt god. Jeg vil vælge et andet sted næste gang.

Great sushi shop. When we are in Hamburg, we always like to go there.

Absolute Katastrophe in der Organisation! Haben um 19.30 einen Tisch reserviert, es standen ca. 25 Leute vor dem Eingang, die ebenfalls reserviert hatten, der Laden brechend voll, Wartezeit unbestimmt. Restaurantleiter sehr unhöflich zu allen Wartenden und sehr überfordert! NIE WIEDER!

The food is very good, the staff is very helpful and friendly, the only thing that shocked me was the mouse inside, 🤐 it was a mouse running around between the chairs. I hope they solve this problem immediately but I will never come back.

Disaster! Unfriendly staff! Not recommended!

We were there yesterday with 7 people. Since the tablets cover a maximum of four people, we received two tablets. The “4” tablet started the first round first. With the three tablet, the first order was placed 5-10 minutes later. There is a 10-minute cooldown per order round. With the tablet for 3 people, 2 orders have now been delivered and the 3rd has been ordered. The first order from the tablet for 4 people was still not there. During operation we asked whether we had done something wrong or whether the device was broken. The waitress couldn't answer due to the German language and called the manager. Instead of getting an answer to our question, the manager pointed out his index finger and tried to point out to us that the cooldown time refers to the order and not to the service time. When we pointed out that we had already received two rounds of orders with the other tablet (i.e. 3 of 7 people) and had already ordered the 3rd round, we were loudly attacked with the statements, among other things, "If you want to be served like a king, you have to pay like a king" or "I don't need unfriendly customers". An attempt to de-escalate, with the indication that we had only asked the operator for support/advice, did not lead to any insight. In short: That was our first and last time.

Way too hot, everyone was completely sweaty (we're not particularly susceptible), some things that were ordered didn't come at all and some things that weren't ordered were suddenly there🤷‍♂️. Everything is sticky and the tablet system doesn't work like a regular online shop (no, we are unfamiliar with technology), the pepper beef is pretty good but no one liked the beef soup.

Staff very unfriendly. The food was tasty but I will never go there again or recommend it to others.

Service was very rude and aggressive. Our questions were not answered, then a responsible person came who insulted and shouted at us.

Unfortunately it wasn't a nice experience. We were there as a group and the service was actually hardly there. Either the staff was in a bad mood or crazy. It was a bit chaotic. Unfortunately, the food wasn't convincing either. That's why, despite the all you can eat option, I hardly ate anything that hurt (especially for my wallet). The floor was also somehow sticky, which we couldn't explain and the chairs, for example. T. moist...

Very good all-you-can buffet. Quality of the food is top!

I can absolutely recommend this place. The system is incredibly well thought out: You can order a la carte but I write about all you can eat. You get an iPad per table on which you can place 10 orders together. The order is then blocked for 10 minutes. The food arrives between 2 and 10 minutes directly after ordering. The portions are built correctly. You can try it out completely without getting 6 makis of one type as an example and quickly becoming full. The soups are also small and are easy to try out. If you don't like sushi, you can still get your fill in this restaurant. From roast beef to baked chicken. Vegetarians will also get their fill there. The drinks are delivered via a robot. By the way, he can also play happy birthday if you let us know in advance. Now to the restaurant itself. The food is freshly made but the furniture and decoration are outdated. It was probably nicer with a huge moss wall, but it's half torn down and looks unkempt. The tables are separated from each other by wooden walls, but these only hold if the tables are stable next to each other. Unfortunately everything was cobbled together very cheaply. Too bad. Goodie: you can get a massage for free on the first floor. There is a massage spaceship there for free use. I'll definitely come back and bring new customers with me, but hope for a nicer interior.

The all-you-can-eat is simply bottomless. The staff was nice but the food was really inedible!

The food is very bad and doesn't taste good at all. Never again!!!!!

Sehr modernes Konzept, tolles Essen, gute Qualität zu moderaten Preisen. Wir hatten das "All you can eat" für 33/Pers. (wochentags) und empfehlen dazu die Cocktails.

Food was great! Unfortunately, not everything we ordered came. But we were still sufficiently full. The atmosphere was ok - unfortunately a bit loud and busy to have a relaxed conversation. All in all, recommended

Disaster! If you like eating bad canteen-style food, this is the place for you. Cold food, totally poor and inferior quality, carelessly thrown onto the plate and sometimes musty taste. If you want to eat good sushi, avoid this place. Some of the food was already dried out or just warmed up. Absolutely tasteless soup to begin with and the sushi fell apart before it even got to the table. The kimchi tasted like old fish and the fries were still hard on the inside. The spring rolls consisted only of dough, only some pureed vegetables could be imagined with a lot of imagination. The meat we ordered was as tough as the sole of a shoe, I hope we get through the night without an upset stomach. Never again Koofokoo 🤢

After using the toilet, the waiter left the toilet without washing his hands and then went straight back to serving guests. We told our colleagues, who didn't seem shocked.

If you're in Hamburg and craving sushi, this all-you-can-eat spot is worth a visit. While the food is just okay and not the best, it's a great option for an all-you-can-eat experience considering the challenge of finding such a variety of fresh fish in Germany. The service is nice, and you use tablets to order, with orders coming every 10 minutes based on the number of people. We recommend sticking to the sushi and avoiding the skewers and meat options, as they aren't the best. Overall, a good place to satisfy your sushi cravings!

Very tasty...fresh products and very nice and attentive staff

All you can eat for a reasonable price, tastes very tasty with a large selection

Recommended for an evening with friends. Everyone could try everything and the drinks were great too. But I prefer to eat classic a la carte. Hence -1*.

Food is fresh and hot! Delicious!

We actually always enjoy being there, but unfortunately we were treated unkindly last time. We had reserved for 3 people, unfortunately 1 person didn't come. We were already sitting at the table, jackets and bags stowed away, soy sauce poured into the bowl, when we were told we had to go somewhere else. Reason: 2 people are not allowed to sit at a table for 4. You can understand that when the place is full but it was half empty. So we asked to be allowed to stay seated; after all, we had already “set ourselves up”. However, the waiter was unfriendly and shooed us across the restaurant to another table. When we left the restaurant was still not full, so this action was met with incomprehension. I understand that you have to focus on your sales, but that shouldn't take precedence over customer friendliness. Very unfortunate.

Some of the employees are in “not in the mood” mode and you can feel that immediately upon arrival. The chairs are very worn. Ordering via tablet was a nice experience, but unfortunately not all of the dishes that were ordered came. We usually ordered the dishes again for the next round. Many dishes arrived already cold. Some dishes were delicious. We liked the dessert the most. For the price I think the service and food are generally overpriced. The employees didn't make you feel welcome. Talking wasn't their forte. If you asked something, you got short, boring answers. We wouldn't eat here again, but for some dishes and ordering via tablet you can give it a good C.

The staff is friendly and we managed to get a seat even though we were there an hour before our reservation. However, the food, especially the sushi, was rather mediocre, prepared with little effort and rarely corresponded to the pictures. Unfortunately it was very reminiscent of the prepackaged Lidl sushi. In addition, you never knew when and what would arrive at the table, what was ordered. Some came extremely late, some not at all. All in all, everything was ok, but definitely not worth the money (35€ AYCE).

Pure mass processing. People are just being pushed through. Price-performance is underground. For 35€ Allyou can Eat is an absolute disaster and the quality of the food is not up to par. Bad taste and dirty shop. Definitely not recommended

We were at kofookoo on a very busy day and had to wait 20 minutes to be seated despite having a reservation. The reception was still very friendly. When we were seated, we were served very quickly. We ate "all you can eat". After 4 rounds we were already very full, but due to the full restaurant, the service staff unfortunately couldn't keep up, so some things took 30 minutes to arrive and were already cold by then. If you want to make more use of this type of buffet, you might not want to stop by on the weekend. What should definitely be mentioned positively is that despite the stress, the tables were cleaned thoroughly after each guest and the empty bowls were also quickly cleared away. I can definitely recommend kofookoo.

Very unfriendly staff. Some of the food was cold.

We were there in the afternoon with my girlfriend and the tables were all full. The waiting time between rounds was not 10, but 5 minutes The food was delicious and freshly prepared. The service was friendly and attentive. The atmosphere is cozy I would like to come back with my family

Quite noisy and the ordered food sometimes takes very long to arrive at your table. The longest was over one hour

Great restaurant for everyone who loves sushi and all you can eat! Super good!

Reservation hassle-free and reliable. The quality of the food was really excellent. Operation and service were also very good. All in all we had a lovely and successful evening.

Was better 2 years ago. Very loud, very crowded. The food selection was once more diverse. 40 euros for all you can eat is already steep.

The food was great but the service wasn't that great and the food usually didn't come at the same time, so someone always had to eat alone! But otherwise highly recommended

The food was really great. As country bumpkins we don't know the system at all. You order your food using a tablet that stays at the table the entire time. The selection is huge and there is something for everyone. We were there with our children and received a very warm welcome. When we are back in HH we would love to come back. The only thing that wasn't great was the noise there, but you have to say that the restaurant was full to the last seat and that speaks for itself... complaining at a high level.

Otherwise always very good. Unfortunately, the lunch tariff was set for 25 euros. After the meal, the cellar noticed this and charged us the dinner tariff for 35 euros, even though we didn't get the service. It's a shame that you pay for things that you can't eat because they aren't offered. No response from the restaurant. Instead of 50 I paid 70.

The food, quality and ambience are absolutely great. But what was a complete disaster was reserving a table. Despite a confirmed reservation for 7:45 p.m., we stood in front of the cold store for over 30 minutes, with other people who were still waiting, some with previous reservations. In the end we went to another restaurant because none of the employees even bothered to inform the visitors with reservations outside whether the booked place would be available in the foreseeable future. This makes the point of a reservation absolutely absurd and the concept urgently needs to be revised

By far the worst sushi and food I have ever eaten. Anyone who cares even remotely about quality should definitely avoid this store. If you appreciate good sushi, give this place a wide berth. I can only explain the 5-star reviews by saying that some people simply don't have a better comparison. The visit really exceeded everything – in a negative sense. Even supermarket sushi tastes fresher and better. For almost €80 we experienced one disappointment after another. The images on Google suggest a quality that is not even remotely achieved in reality. The sushi had clearly been prepared and stored for hours - the rice was dry, grainy and inedible. The fried foods were also a disaster: soft, steamed from being kept warm, and completely lacking in crunch. The edamame were hard and not even fully cooked. But the absolute low point was the musty, smelly shrimp, which immediately put us off. We were absolutely disgusted - luckily we escaped without food poisoning. The dishes on the ordering tablet are advertising images from the Internet and not from the restaurant itself - in reality, something completely different is served on the table. This became clear to us at the latest when our udon noodle bowl was served: It looked nice on the tablet - we didn't even expect it to look the same, but what we got was just absurd. A tiny bowl with exactly one udon noodle in a completely ordinary vegetable broth. Overall, the food was more reminiscent of a cafeteria in a pensioner's guesthouse than of a restaurant. Even the breakfast at our hotel was pure luxury compared to this food waste. In addition, the service was an imposition. The waiters were unfriendly and slammed the drinks on the table without saying a word. Of course we didn't tip given this grotesquely poor service. It's unbelievable how a restaurant like this can survive.

Very good and varied selection of dishes for an acceptable price. Operating a robot was also a first time, but it made it even more exciting and interesting.

Good sushi restaurant for all-you-can-eat evenings. However, not recommended for a la cart dining. The dishes and service are based heavily on the Allyoucaneat concept, which is why the service and quality sometimes leave a lot to be desired.

The food was delicious, the service was quick and reliable and you felt comfortable. The concept is really well thought out.

Went for the all you can eat and went for the smaller (lunch) menu, which still has plenty to choose from. Definitely ate our money‘s worth and the food came quick every round.

A modern restaurant with a unique concept "all you can enjoy" super delicious and a great experience

Very nice. They explained everything and you really feel full

I feel sorry for the people working there. They look so miserable that one feels sad rather than angry with their rudeness and incompetence. We were a party of 4 with a baby and the manager could not have been more indifferent and passive aggressive with our extra needs for the infant (4 months old), such as space for the stroller and a minimum hygiene standard - yes, the food tastes that way for a reason. If the chairs and tables were that dirty, I can only imagine how the kitchen looks like. Run away from this hell-hole and instead go to the food court adjacent to it and try one of their many options, even going to the supermarket and grabbing a bar of Twix is a healthier more conscious decision than spending a single cent on this horrible scam.

The prices here are much higher than expected, especially considering the portion sizes. While the quality might be good, the serving size doesn’t justify the cost. If you’re looking for a place that offers generous portions for the price, this may not be the best choice.

I had dinner there today with my wife and son. First of all, the ambience. Reminds me of a canteen feeling. Everything was very tight and strange crowd. Everything is very loud. The service was very bad. Food was very messed up. When we were already full, food arrived from orders that had been placed a long time ago. The employees were very rude. The food was nothing special. Wouldn't eat there again. Was money wasted.

We were very satisfied. Food was delicious and the service was friendly and attentive. We'll be back.

The fruit salad is far too small and it doesn't taste good

One of my favorite restaurants in Hamburg! Great quality of all the dishes. No matter whether sushi or dessert. Fair price, fast service. The only thing is that the soft drinks from the tap should have a little more carbonation. I really like the ordering concept with the tablet. This definitely won't be my last visit!

The quality of the food is extremely high for this type of dining (all you can eat) Lovely staff and fantastic selection.

Super delicious food and the service was super great!! I will definitely come back

I don't know if it's too much to ask the service to work with more vigor and perhaps also mention which dishes will be added if something is missing from the all-you-can-eat dish. When I asked why some things weren't included at the table, I was told that it was probably a system error. The second time I asked for the missing dishes to be re-served, but that didn't work either. The third time I was uncomfortable, I brought it up again in a polite tone. The waiter's comment: "You can order the crunchy rolls with your next order." That doesn't make sense to me because I'm paying for 5 plates per round. We even took photos of everything that came to the table, and even dessert was missing some things. Nonetheless: your concept and the food are really great! Still on the sidelines, there were three of us and at a still pleasant time when there wasn't much going on!

Super quick and friendly staff. Good portions and you'll feel full. For an AYCE, good fish to rice portions in my opinion. It's sometimes really crowded, but that speaks for the quality. So make a reservation on weekends!

We often eat sushi here. An innovation that counts 2 points for some dishes, which means that you may not be able to order 5 dishes per course. It was very full, but we were happy to get a seat without a reservation, but then it was very noisy due to the many tables upstairs

Very tasty, always freshly prepared food. Good quality. Great concept.

That was the worst meal ever! can't recommend the restaurant! The waiters were overwhelmed and the boss was rude (for no reason). The quality really leaves a lot to be desired! Absolutely no recommendation for this store, preferably 0 points rating.

All you can eat. Good food, big selection. Unfortunately loud and crowded. Dogs are allowed after registration

We were there on New Year's Eve and were ignored! The boss was dubious and the waiters were overscheduled and completely overwhelmed. Arrived at 8:30am and didn't have our food until around 11:00am. Then we could watch the other tables eating.

Incredible! I'm a restaurateur myself and I would be ashamed to serve such subpar quality. The service was nice but knew exactly what they were bringing to the table and always quickly left the table. Food only came partially at the same time and was either cold or didn't taste good. Sushi wasn't fresh, shrimp overlaid and/or not seasoned. When we complained to the boss about the food, he wanted to get rid of us quickly and didn't respond in the slightest to our criticism. His excuse was the previous New Year's Eve business, which in my opinion doesn't justify the poor quality of the ingredients. Worst sushi we have ever eaten. Never again!

We're not as excited as we once were! Unfortunately, kofookoo has worn off. The supply has become smaller and the speed has slowed. It takes forever for something to come to the table. Orders from round 1 sometimes arrived at the table with orders from round 3. We weren't having fun anymore and that's what matters. Unfortunately, after 5 years we will be looking for something new. 🙄

This was an absolutely disastrous experience! The service was subpar, even when you were greeted you weren't even given any friendly attention. But the worst thing was the food: we went there for all-you-can-eat for just under €39 per person. The sushi was just warmed up and not fresh, the avocado was brown, the rice was grayish - just disgusting! The beef was completely tough, dry and tasteless. There was also the Cola Zero, which came out of the glass and was stale and non-carbonated. The dishes came individually and never together. A lot was forgotten and some of the things ordered in the first round only came at the end. The waiters always ran away from the table because it was extremely unpleasant to serve such food... even if you can't call it food... When I spoke to the boss after the coke and the terrible food, he completely ignored me at first. After asking several times, I finally asked him to come to the table so he could look at the inedible food. What followed was even more unprofessional: Luckily we didn't have to pay anything, but the boss "accompanied" us to the door and made it clear that we should leave. An incredibly unfriendly and disrespectful way to treat guests. This restaurant is the worst we have ever visited. Never again!

Great for price-sensitive sushi lovers who like contactless service and for whom quality and ambience are not that important.

Super tasty, a bit expensive, but recommended! Food was freshly prepared, you have to reserve, it gets very full quickly

Everything was super tasty, not exactly cheap but it’s okay

Order food via iPad. Everything came super quickly and was very tasty. Good location.

Good morning As always, delicious and pleasant to be there

I especially find the meat from the “hot dishes” category delicious. We ordered duck, chicken, lamb and beef. I thought the lamb and the “steak” were the best. The chicken, on the other hand, was unfortunately a bit dry. When it comes to sushi, you just have to pay attention to what you order. For example, salmon nigiri is better than tuna nigiri. The portions are small but tasty, you never manage to finish 10 rounds. For the price of around €35 ​​(Weekend All You Can Eat) there is a huge selection of meat, side dishes and sushi. Even the desserts are very tasty, I especially recommend the matcha ice cream. So if you can eat a lot, the restaurant is definitely recommended!

It was a great experience. I'd love to come back.

We went to kofokoo for the first time yesterday and were totally thrilled. The first sushi arrived just a few minutes after we placed the order. You can tell that everything was super fresh and we liked everything very much. The selection was really huge and there was something for everyone. We will definitely come again next time we are in Hamburg.

The food was very good. Never seen such a delicious sushi offer. However, the cleanliness leaves a lot to be desired! Our table was dirty and sticky, as were the toilets!

Friendly good service Top concept Great sushi

Good food, friendly service and nice ambience

Ich habe die falsche Reservierung vorgenommen und wir waren in der falschen Filiale. Aber der Chinese schrie mich und meine Mutter an, dass wir keine Reservierung hätten. Er war so unhöflich. Als ich sagte, dass ich eine schlechte Bewertung abgeben werde, war das das einzige Mal, dass er sich entschuldigte.

I recently went to Koufoukou Restaurant and unfortunately I have to say that the experience was marred by the rude manner of the waiter. The waiter, a bald man with a few hairs on his head and a beard, was anything but friendly. Every time you asked him to do something, he sighed in annoyance. It seemed as if he was dissatisfied with the guests and constantly asked questions in a threatening tone like "You can't leave that alone!" - really unpleasant. Although the food was good, the waiter's behavior significantly detracted from the experience. On weekends the food is also quite expensive: 35 euros per person. It's worth keeping that in mind. Unfortunately not the most pleasant place in town in terms of service.

The service is so bad! The waiter, a bald man with a beard, was so rude, making comment on how I should eat and he sighed every time we asked him something. The food was good but too expensive in the weekend (35€ per person for the “all you can eat” option.

Always good. Only the sushi with flambéed cheese 🧀 is really special 🤣

Great all you can eat sushi restaurant. Mega delicious food and nice service. Were there on Friday evening and it was therefore very, very crowded and loud. The ambience is not that appealing but the food is really good.

You order via tablet. The service is super friendly and they also have a little robot as a helper. 😉 The drinks were also very tasty

Very tasty food for a good price. Staff is very friendly and helpful. Unfortunately it is very loud at peak times.

Super tasty, very quick and very fresh.

The food is very good, always a pleasure. It is and remains a hotspot with a unique offer and a unique price.

Food very tasty. However, the atmosphere is a bit loud on weekends.

The employees are friendly. However, we were seated in the middle of the room. When I asked if we could have the neighboring table against the wall, as the tables were very close together and we were hoping for peace and quiet from at least one side, I was told that the one with another table was reserved for a larger group. Shortly afterwards, 2 people were seated there... There was dried leftover food on one of the plates. The chairs are worn out and rancid, the table was sticky and too high due to the worn out chairs. The food is ok, I expect better quality with raw fish.

Wasn't the first "tablet-all-you-can-eat restaurant" we've been to. However, we won't be coming here anymore. The service at the table was friendly and polite. The food is OK - but nothing special. The ambience in the Rinderhalle is reminiscent of a train station hall - loud and uncomfortable. The concept of 2 hours - ordering every 15 minutes works quite well in other stores. Here, however, we sat there for almost 30 minutes between two orders without service or food. Then the feeling of satiety came on its own. Too bad! Overall, everything gave the impression of being made to measure. For the money - it's not worth it for me. Praise to the service at the table - which was quick and always polite!!! The boss or whoever it was who pointed his finger at us at the entrance like in the parking garage ("up - right - back left - Tusch Nr...") where we could sit down - old Swede... flat zero.

Unfortunately not fresh. Anyone who knows good sushi shouldn't go here. Deep-fried sushi wasn't fresh, even with the second order then the maki sushi like at Aldi. It would be pearl cheap like in Hamburg but we're talking about €35 here.

Very tasty food, great service and pleasant atmosphere. I've been there several times and will visit again and again. Everything is great.

We had the proverbial last seat in the back corner. Our table wasn't against a wall. It was a door. My chair was right on a step. There was no way I should have slipped back 2cm. Then I would have fallen 2 steps backwards. It's a shame for such a restaurant.

Delicious food, moderate prices, attentive service. We really liked it.

Erst hieß es am Telefon, dass es kein Problem mit einem Tisch für 6 Personen mit kleinem Hund gibt. Als wir eine halbe Stunde später ankamen gab es doch ein Problem mit dem Tisch. Der junge Hund unterm Tisch erschrak in der ersten viertel Stunde 3 mal und meldete sich ganz kurz, hörte aber sofort wieder auf. Der Chef kam und behauptete, der Hund würde andauernd bellen, was überhaupt nicht stimmte, und wir müssten den Hund sonst raus oder ins Auto bringen! Oder gehen Zum Essen: Fad, keine große Auswahl, teilweise kamen ausgewählte Speisen verspätet oder gar nicht, Sushi schlecht gefertigt, Fleischteilweisesehr fest. Die Bedienung war gut. Und nun kommt es: Toiletten nur über eine Treppe erreichbar, also nichts für eingeschränkt Bewegliche! Wenn Kofookoo, dann gerne und nur an der Mönckebergstr.

My impression: the food and dishes offered here are of very low quality. There's quite a lot. Some people like that.

Table reserved for 8:00 p.m., wait until 8:30 p.m.…

Wir waren zum Abendessen . Bestellung über Tablet je 5 Gerichte alle 15 Minuten 2 Stunden lang. Die Bestellung klappt super. Dann kommen die Gerichte ohne Nummern und man muss schauen was es genau ist. Teilweise kommen die Gerichte erst nach der 2 Bestellung. das größte Manko: das Essen ist immer nur lauwarm bis kalt. Nachspeisen ungeniesbar viel zu Süss, Eisstücke im Eis. Einmal und nie wieder

The food was great, but it was so crowded that the service was really overwhelmed and we had to wait over an hour for the first batch. It's extremely loud there

Unfortunately, the kofokoo has declined significantly. In all areas.

Went to “all yo can eat” for the first time with 4 people on Saturday evening from 6 p.m. The location makes a good impression, but that's where it slowly ends. After the first order (1st round) it took a little longer until the first dishes arrived. Unfortunately, not all of the dishes from the first order were delivered. And that's how it went through the whole evening and everyone ordered rounds. The dishes we ordered were always missing, and unfortunately the hot dishes were also lukewarm to cold. We spoke to the service staff several times about the situation. Unfortunately nothing changed the whole evening. We were repeatedly dismissed with the statement that there was a lot going on and that cold food might occur. Oh WOW we thought, awesome statement. Our complaint would have been communicated to the restaurant management, but unfortunately we didn't hear anything from this person. Except when the 2 hours were up, he came and asked quite arrogantly if we would like to order anything else, if not we should pay. Ok, second WOW was our negative realization again. With all due respect for the catering industry and the employees. But at €34.90 per person, you can expect trained staff to respond to the customer's needs and address any negative points. Cold food??? Seriously??? Just because the store is full??? As if it was such a miracle and unexpected event for those responsible that on a Saturday evening in Hamburg, the restaurant right next to the Winterdom is full... The way in which the complaints were then dealt with simply shows once again that “the fish always starts to stink from the head on”. But even after this feedback is published it will unfortunately be the same as always; The store is so busy that nothing will change. But the store has definitely lost us as guests. Really a shame.