Vapiano in Hamburg

I was able to lessen my hatred for the underlying concept somewhat. Nice new branch. Drinks are now even delivered to your place (even if our order was a bit mixed up), everything is pleasantly digitalized and you no longer have to stand around for hours with your tray like in communism. Maybe Vapiano and I will become friends.

Unfortunately no longer recognizable. Noodles were still very hard. I ordered extra vegan and then received it with mozzarella.. when I got my food the second time it was again specifically said so here pomodoro with extra mozzarella.. I don't understand what else you should pay a tip for? Two stars because the bread still tastes delicious.

The machines didn't work. And the paper order the bar staff took never made it to the kitchen. 40 minutes later still no food. Ridiculous

We ordered 2 types of cake, one of them was tiramisu, we ate until the end when we noticed there was a long hair. The staff didn't treat us nice, they didn't even apologize!!!!! and didn't recommend this place to us.

This was one of the worst carbonaras I have ever tasted. It was dry and salty, without enough sauce and the portion constisted of just dough. I asked them to make me another one which they did but the next carbonara was barely any better. For this price you should get much better food. Would avoid next time visiting.

Very very tasty, recommend the Pinsa Salamie ;)

Personal initiative is required here. Order via app or on the screen in the restaurant. Drinks are served and you pick up your own food. Great: Gluten-free versions are available for an additional charge.

Clean, pleasant establishment with delicious food.

Really delicious pasta dishes. Homemade pasta.

Unfortunately it's no longer what it once was. With the change in the concept, the quality of the employees and the food has probably also disappeared. You can eat the pinsa, but it wasn't anything special. We had two pasta dishes, the spaghetti was completely overcooked and you had to look for the cherry tomatoes in the linguini. All in all, no longer recommended.

Ordering went smoothly, even online from the table

The ambience and service is completely ok, but the food... I had this pizza waste and almost threw up. Cheapest tomato paste has taken over all the flavor.

Nice for a quick but also longer meal.

Lunch with kids. Order via terminal in the entrance area or at the table using a QR code. + Ordering is easy and understandable. You keep a good overall overview of the quantities ordered. + Drinks arrived very quickly - You pick up your own food Payment can be made directly after the ordering process or at the counter below. + Kids menu, good portion size, small drink included - Kids menu served wrong type of pasta as stated - Food lacks a “zing”, size is too small compared to the price - Tipping preset (in the online payment process) (for the fact that you almost! take on the entire service yourself..) + soft, fresh white bread (with the olive oil at the table and salt, a very good addition)

The spaghetti carbonara was inedible - overcooked noodles, dry sauce and onions. That was underground.

Food is great, the cooking staff could be more friendly but they are not rude. The atmosphere is more modern and cozy now

Unprofessional, unfriendly Can't keep up with other Vapiano's

For a quick italian bite in a modern mediterranen restaurant- this is perfect. The food is nice and portions can be adjusted. If you ask nicely you'll get some extra bread. The restaurant underwent some renovations and is now following a terminal-solution the way you find them in fast-food restaurants. While that is convenient it takes away from a personal experience in the restaurant.

At first I was shocked at how small the pinsas and noodle portions are. But we all got enough anyway. The food was delicious.

Top service, clean atmosphere. But €20 for a plate of pasta with a bit of beef is pretty steep.

Tasty and fresh dishes in a sumptuous and welcoming setting. Don't hesitate to take a look.

Ordering via QR code and tablet possible. The connection was interrupted, so an order was not transmitted. 2. Order completed nationally, but no cell phone number stored to be notified when food is ready. At some point I'll be there to pick it up, the food ordered from the staff has been there ready for a while. The order that was submitted without any problem was not prepared. Too bad we couldn't eat together. The staff didn't think right and checked the table before preparing the new pida. Overall, the service staff tried hard, the kitchen staff not so much.

Very nice staff As with every Vapiano, the food wasn't bad, but there was little choice

Spaghetti carbonara was drained in oil. Did not taste good at all. The gnochi looked like soup. Payed for extra cheese, did not got it. Drinks took forever to come.

I've tried a lot of pasta in my life but never one as bad as this. And on top of that they treated us poorly. Think twice before eating here.

There are now self-order checkouts, but they work quite well. My food was delicious, the beer could be colder. Ambience very nice after the renovation

Worst Vapiano I have ever had. Ordered extra chilli, didnt get it. See picture. It looks like a soup and was absolutely taste less.

Very tasty food at Vapiano. Noodles are great!

Quite busy place, I have been there 3 times already and I am always unhappy with the service, maybe it's because they are in such a rush that things are forgotten and they are not very kind, one can have a feeling of ... for a self-service as well. The table ordering is an interesting concept since you won't receive anyhow anything to the table.

The food was good especially for the price. The service seems to be very overwhelmed.

The bread looks very sad. Why are you so mean to bread? What has the bread done to you? No more sad bread, please.

Vapiano was unique before when they cooked in front of you. The quality in the food has dropped significantly. Sorry but it's not the same as before, what a pity!

Food was cold after waiting 40 minutes. Huge mess in the kitchen. The people sitting next to us got the wrong food three times.

27 minutes waiting time even though no one was waiting in front of me. Since my lunch break was almost over, I had to take the food I ordered with me. Later there was a stomach ache. No recommendation

A new type of restaurant but very tasty and fresh dishes.

My husband and I have always enjoyed going there, but since the concept has changed, we are unfortunately disappointed. The food doesn't taste as tasty as it used to. You wait a long time, I used to love watching the food being prepared and being asked how many spices you wanted etc. Now you don't have a say in the decision. Vapiano used to be something special precisely because everything was prepared in front of you. I think it's a shame!

Zoodles and extra Zoodles. Also less and extra garlic at the same time. Very good.

Rarely have I had such a bad pizza! Finished goods that are completely overpriced. It's a shame, but we won't be coming back!

Unfortunately, it's no longer as we know it. Pasta is prepared in a closed kitchen and no longer (as usual) directly for each individual customer. Unfortunately, the quality has suffered greatly under new management. So you get a small selection of pasta and overall a dish that looks more like a system restaurant. A dish that was ordered with chicken was also served with scampi. In summary: It's enough to fill you up, but unfortunately it's overpriced for what you're hoping for. We won't be coming back.

Unwashed arugula. Sand in food.

Never again Vapiano I ordered pasta fungi for my children, of course without white wine and NOT spicy, to take away. When I get home, I notice that the red chili and black pepper are too hot for children and of course they are prepared with white wine. Doesn't work at all...

The food was delicious. The place is very loud and it is difficult to understand each other. Communication when picking up food can also be improved.

Vapiano has been renovated and has a new process. You order either at the terminal (like at McDonalds) or from the table using a QR code. Strangely enough, the meal still took longer and I used to find it nicer to watch the cooking. I had pesto Alfredo, but I had to look for the chicken, it was so little. Definitely not even 50g AND it was even more expensive. Well, dessert was sold out (Sunday lunchtime at 12.30 p.m.)

I didn't like the flavor and the cooking needs more quality

Unfortunately, the food and ambience are no longer what they used to be. Unfortunately.

The new ordering system was visible and easy to use via the QR code on the tables. Small note: Payment is only possible by credit card or Google pay online. The pasta was tasty and the quantity was sufficient. Drinks were brought to the table, we had to get food. Conclusion: it's no longer like the Vapiano from before, but as long as the quality is right I'm satisfied.

All self-service. It takes a lot of time to understand everything (ordering process). Even more complicated with multiple people. I miss personal contact with the waiter. The food was good.

the food was absolutely inedible and carelessly prepared. The gnocchi was drowned in a too runny tomato sauce, which made the dish look unappetizing. The scampi with penne was overly oily and greasy, also "slapped" onto the plate without any care. Paying €60 for three dishes is absolutely not justified given the poor quality. I would have preferred to treat myself to a kebab, it would have at least tasted good. Very disappointing! And never against Vapiano

Seit 1 Jahr mal wieder hier gewesen, nicht zu empfehlen. Alles auf digitales Bestellsystem umgestellt, was NICHT funktioniert. Habe 45 min auf meine Vorspeise, die sehr klein war und mein Hauptgericht gewartet. Als ich nachfragte wo das Essen bleibt, wurde es gerade erst zubereitet. Das geht gar nicht. Es gibt jetzt Bestell- Terminals, ähnlich wie bei McDonald’s. Man bekommt dann einen Counter - doch die Köche wissen nicht für welche Nummer etwas zubereitet wird. So stehen Essen einfach rum … furchtbar!!! Trinkgeld kann am Anfang bei der Bestellung vergeben werden. Zum Glück habe ich es nicht gemacht. Keine Empfehlung mehr.

Nice place for a casual stay. Whether I want to spend time there alone or in good company... you can always find a suitable corner for your stay. I like the seating area with a view from the large window. Delicious food and drinks. The meals are partly made from finished products. E.g. the pasta dishes. But it's quick and tastes good. You can watch it being prepared. I also really like the payment principle. You get a card. Every drink and every meal is then booked on it. And at the exit you pay the total amount

We were disappointed today. Briefly summarized. Long waiting time, small portions, just too expensive. Absolute chaos when picking up

Been here again for a year, not recommended. Everything switched to a digital ordering system, which does NOT work. I waited 45 minutes for my starter, which was very small, and my main course. When I asked where the food was, it had just been prepared. That doesn't work at all. There are now ordering terminals, similar to those at McDonald’s. You then get a counter - but the chefs don't know which number something is being prepared for. Food just sits there like that... terrible!!! Tips can be given at the beginning when ordering. Luckily I didn't do it. No more recommendation.

Actually zero points. This is the worst service I have ever had. We had to wait forever for food, so after more than an hour we got the money from the shift manager. He didn't even try to keep us as customers. Simply overwhelmed. NEVER this Vapiano again

Bland, soggy noodles, zero taste and completely overpriced! Ordering is cumbersome, self-service requires long journeys - never again!

This has nothing to do with Vapiano anymore. Food is ordered on a screen and you get a buzzer when the food can be picked up. You have the feeling you are in a McDonalds. Everything is very sterile and uncomfortable furnished at extremely exorbitant prices. We'd rather go to McD in the future. Before the new owner of Vapiano destroyed the concept like that, the old owners should have let the sinking ship sink.

Today I was able to enjoy basil pesto for the first time in a long time. The Vapiano is still my first stop on a shopping day. The purchasing experience has changed in that you now order via the display and wait at your seat until the timer vibrates and the food can be picked up. The pesto was excellent.

The food was outstanding! The service was attentive and friendly. There was a quiet and pleasant atmosphere in the restaurant with a pleasant volume. We'd love to come back!

The pasta is well known and good. Highly recommended! What I didn't like at all is that the food isn't ready at the same time. There was also a strong smell of sewage outside, which doesn't necessarily encourage your appetite or enjoyment of eating. Service? If there isn't one, it's exactly the same as at McDonalds: order from the self-service machine. Then collect the food from the counter yourself when the buzzer gives the signal. The service and ambience is better at any Italian restaurant around the corner. But you don't have fresh pasta everywhere, it's really good at Vapiano!

Unfortunately, since the renovation, the size of the Pinsa has shrunk quite a bit. Unfortunately, I wasn't full even after dessert. Before the renovation it was never like this. I wouldn't eat there again even though it's so delicious.

A very good restaurant and the food was really tasty there

The food was good, but felt a bit too expensive for the service provided.

cute, I liked their espresso martini and tiramisu :3

Food is not seasoned enough and there was a hair in my food

Tried Vapiano after a long time again, it was disappointing: service unfriendly, Pinsa very dry. And you can’t order anymore with the cook directly and can’t see it being prepared in front of you, that was back then at least something special. On the good side, prices are still okay.

I have been a customer with you for more than 15 years, but this new system in the way of ordering food is very complicated. The method of ordering food must be reconsidered and the chefs interface must also be restored as it was before, where the customer can watch his food while it is being cooked.

First of all, I apologize, but I have to be honest. The food was too bad. I ordered Aglio Olio, but it had no garlic and chilli taste. The noodles was also too hard. And my girlfriend ordered carbonara with salmon, but it wasn't salmon but beef and the taste was bad too. The table was dirty.🙂

Radler - disaster, melon salad - no fresh, very poor and very expensive fast food

The worst Vapiano I have ever encountered. Too bad. Finish eating at different times. Leftover lettuce in the salad, who should eat it? I certainly won't eat here anymore.

Cozy environment. For a chain the food isn't bad. The price for a plate of pasta is €8.95, which I would say is cheap for being in the centre. A bottle of San Pellegrino is very expensive: €6.95

Unfortunately, 4 out of 5 dishes were cold and the quality was absolutely not up to par... Everything was rather messy and there was little overview/friendliness from the staff. Not recommended for the prices... It was much better in other cities/branches.

Pasta was tasty. Lots of choice. Not super cozy and little space outside.

Chic restaurant that is also open late in the evening. Unfortunately, our noodles took a long time despite the restaurant being empty.

We were at the Gänsemarkt Essen during our last stay at the VAPIANO. As is now common practice, we ordered from many system restaurateurs using a touch screen monitor. There was an electronic buzzee for the waiting time. The food we ordered was prepared very quickly. I'll be honest...I've tasted and liked it better before. But everyone should decide for themselves...

Typical Vapiano taste. It tasted great. We ordered pasta carbonara once and pasta pesto basilico once. The whole thing for €28.25. But you shouldn't be hungry. The portion sizes correspond to an appetizer. Price performance is therefore rather poor. I find the request for a tip when paying at the counter to be an impertinence. There is no service in this store and you don't know what you will get.

The Vapiano is itself a solid choice when it comes to pasta or pinsa. The quality of the food is okay to good and tastes the same. Unfortunately, the prices are so high that you could go to a “real” Italian restaurant and pay less there. Unfortunately, this really spoils the overall impression. The concept is a bit confusing at times. Drinks are brought to your place, but you have to pick up the food yourself. Orders are placed via a self-service terminal or directly at the table using your own mobile phone. I would have liked clearer communication in many places. Nowhere did it say in advance that you can order at the table or what options there are for paying.

After my objectively described criticism was deleted, I advise you to simply look for another option for eating out.

I think that the Vapiano at Gänsemarkt has changed both visually and the ordering process to the advantage. I also always had fond memories of the dishes served. However, and this cannot be debated, sticky pasta is not good at a restaurant that advertises with the neon sign “Si la nostra pasta potesse parlare”. Carbonara didn't taste like anything to me today, not even like the bacon it contained. Tastes can vary, but please try it yourself, with an open mind: it has nothing to do with carbonara, nothing at all. I'll still come back, but I won't eat spaghetti carbonara anymore 😬

Sometimes words can't describe something beautiful 🤗🌟🌟🌟🌟🌟 Thank you Vapiano Gänsemarkt Hamburg 🌟🌟🌟🌟🌟

a lot went wrong with the order, such as the wrong drink and missing toppings. In addition, the preparation was quite slow - great time for a real restaurant, but for the fast-food restaurant that vapiano in the meantime is certainly not. the food was further disappointing and has certainly dropped in quality since a few years ago. very unfortunate, because the prices have remained the same (high). we are disappointed

Hello dear community There used to be a normal pizza there that tasted pretty good, but now there are only "Pinsas" which are not as big as pizzas and in my opinion are not good either. They have been renovating there for a long time but the result doesn't look great The prices are also too high at 18€ for pasta and other things like salads and the like. You're not in Monaco, you're completely over the moon. In short, unfortunately, no recommendation 😖😑

Great restaurant with a cozy atmosphere. The pinsa and pasta were delicious.

The pizza was cold and I waited for 30 minutes even though everything was already ready and my device didn't vibrate to pick it up... Really sad and unfortunate for the price…

It was really tasty. The employees are also very friendly.

On a Saturday evening it was really empty. I had some kind of pizza. It was just boring and tasteless. My companion had pasta that also didn't taste like anything and had not been ordered enough shrimp and instead had tomatoes in it. Price-performance ratio is really great, 2 people €48 for 2 dishes, 2 water and a small dessert. Not again.

Bad experience, Bolognese doesn't have meat, other than that the service is terrible, confusing and the staff are extremely polite and rude. I'll never go back to this horrible place 🤮

Godless Summertime Sadness remix was playing. Ruined my mood and appetite. Well, that wasn't even Lana del Rey, but some autotune alien. Edit: Now they've dropped another criminal Get Lucky cover. What is the Vapiano?!!!

Good food, quick service. Cheap and fills you up!

Super good and child-friendly food. Efficient serving.

It's a shame what Vapiano has become. Weird ordering machines, orders stopped every now and then even though the store was empty! Employees overwhelmed, one of our meals was left under a heat lamp for 10 minutes while the other wasn't even started yet. Prices for NOODLES just under 20 euros! Extra chicken 30 grams or so 4.50!!!!!! For this you get 500 grams in the store minimum! So I'm sure they'll go bankrupt if they don't revise their concept!

I already knew the Hamburger Vapiano from previous visits to the Hanseatic city, so I went there again this time. As always, the food was delicious and of the usual quality. There was nothing wrong with the ambience either. However, these new touchscreen terminals for ordering are really a disaster. The menu navigation feels like it comes straight from hell and when you finally make your way through you realize that only card payment is possible at the terminals and that if you pay cash at the checkout you can just start ordering again from the beginning. A note that only card payments are possible at the terminals would be more than helpful to avoid frustration. At least the staff is more than helpful and friendly.

It's unbearably hot in this store! When the outside temperature is around 30 degrees, the air conditioning is not switched on. As a result, it is at least 5-10 degrees more inside the store than outside, with what feels like extremely high humidity. Sweat shoots out of every pore. An unreasonable expectation for guests and especially for employees! The food was ok, but under such adverse conditions a stay in this Vapiano branch becomes a fiasco.

Never coming to vapiano again. The pasta was dry and too salty. Since my last visit everything is more expensive but quality down the drain. New ordering system is catastrophe.

It was well over 30 degrees in the building, as it is not considered necessary to turn on the air conditioning in midsummer. We had circulatory problems and had to leave the food behind. This is not customer-oriented!

We were not impressed by the behavior of the staff when they could not operate their own digital ordering system and tried to blame it on us. You don’t go to Vapiano for gourmet food but for the flexibility of the customer interface. If it does not work, what is left?

Soggy pasta, no bread, no drink and €17 for that

Service was very good and the food was also good

Vapiano At the goose mark close to the Alster

Nice atmosphere and nice and quiet at 3 p.m Unfortunately, overcooked noodles and gigantic pieces of chili. The chef initially didn't put any chili on it because there had already been complaints. A sharp knife would help, then you could dose better 🔪

Unavailable by phone for 4 weeks. The noodles were much more than al dente and cold. If you give it back, your eyes will roll. Pasta with tomato sauce, two half tomatoes and 4 florets of broccoli costs €18.90. The pizza is no longer pizza. It's just a small piece with a burnt edge. And that with 6 out of 6 pizzas at the table. And yet it costs between €16-20. We ordered online and the food had been there at the pass for ages but you weren't notified when it was ready. When we finished eating, the message came: your food is ready. At least we remember Vapiano as being different and nicer.

We ate in the store on July 13th, 2024. We waited 55 minutes for our food, if you can even call it eating. The pizza was rock hard, you couldn't eat it and the taste of the pizza was absolute rubbish. The pasta was overcooked and just soggy. Worst place we've ever eaten in, seriously. We had stomach problems afterwards, just a huge disappointment and money was thrown out the window. Please don't leave any money behind, you'll regret it. And I don't need the owner to write under my review, we're sorry blah blah blah, if you're sorry then change something instead of constantly writing the same thing under every review, and have been doing so for a long time.