Vapiano in Hamburg

Not recommended. Pizza very dry and cold quickly. A preheated plate would help here. Noodles a total disaster. These arrived at the table already cold. According to service, they were only warmed up once. Instead of an apology, there was only eye rolling. Taste of pizza and pasta could also be improved. Portion size was ok. But for the price you should expect a little more.

Unfortunately with a new concept. McDonald's like. Order on the device and then only something comes out of the menu. Unfortunately it doesn't taste as good anymore. You can no longer put together your own pasta. Instead of pizza there is thick dough / pinsa. Unfortunately it was our last time even though we were regular customers.

Spaghetti Carbonara was cooked completely mushy, I was able to stick my fork into the middle of the portion and lift the whole sticky mass in one piece.

Super nice staff, quick preparation. Food was great.

Very, very nice atmosphere. Very cozy and stylishly furnished. Food and drinks can be ordered via a machine or through an employee. Employees were super friendly. The food was delicious.

Unfortunately no longer edible, I have a stomach ache after eating. Noodles weren't completely cooked through either, we actually didn't even finish them. It's a shame. Service staff were nice. Ambience is also good

The food is very hard it's not good you have to wait forever to be served the food is not edible

No attention is paid to what was ordered. Employees are angry and in a bad mood. Food doesn't taste good, or I don't even have what I want.

After a trip through Hamburg we visited the Vapiano! Conclusion: Quality and quantity are absolutely not in harmony here. The dishes we ate were all tasteless and the service was simply subpar. Too bad...definitely not a recommendation!!

Worst food I've ever eaten in a restaurant. We had a pinsa and pasta with pesto. The Pinsa was cold and tasted like the ready-made pizzas from the baking machines at discount stores. A complete disaster. The spaghetti was also cold. They tasted like they had been cooked ages ago and then not warmed up properly. Never again Vapiano! Wasted money! In the end we left the food and preferred to eat somewhere else. A pure waste of food. 40€ thrown out.

A really nicely located and decorated place with delicious food. I love the view out of the second floor on the Ganzemarkt and Turf and Turf pasta.

Food wasn't fresh at all. My pasta was hard and I had a green tomato in my pasta. Employees are nice.

Unfreundlich! Wir waren zu 3. da und haben auch alle zusammen am bestellterminal bestellt. Konnten auch recht schnell unser Essen schon abholen, bis hier alles super. Doch dann fand ich auf meiner VEGANEN Pasta FLEISCH! (Wir hatten alle 3 Gerichte ohne Fleisch, weiß Gott wo das her kam) Damit ging ich dann zurück zur Küche und bekam nichtmal eine Entschuldigung, sondern wurde lediglich gefragt ob es sonst ok ist also ob die Nudeln, die Soße und die Extras richtig sind…. Als ich dann mein richtiges Essen bekommen hatte und nochmal nachfragte ob es denn nun wirklich vegan ist kam nur ein patziges Ja… als hätte ich die schuld daran. Kommen aufgrund der Sache nicht wieder! Eine aufrichtige Entschuldigung nach so einem gigantischen Fehler, der einfach nicht passieren darf, wäre das mindeste gewesen! Ich bereue nur die 5€ Trinkgeld die wir leider im Vorfeld gegeben haben…

The noodles were lukewarm. There were still dirty dishes on many of the tables upstairs. So the window seats were unused. Nothing was cleared away while we were there.

Gluten-free pinsa dough/scarf was good, only the topping was put on cold, so that the ham and mushrooms were cold. After complaining, they said I would get a new one, but that wasn't the case, it was just warmed up again.

Gone are the days when you could sit in a leather sofa at Vapiano, gone are the days when there were several coffee counters, gone are the days of pizza... Now there are machines for ordering and a food outlet. The pizza is now called Pinsa and is on the same culinary level as a pizza from the supermarket that is too dry. It's a shame, it used to be good for you. The fact that you can no longer pay in cash completes the impression; Customers are annoying.

The dish (Penne Carbonara) was freshly prepared. Some of the pasta was dried out. Order terminals like those at McDonalds and Burger King. And in this context, it was also quite bold with the tipping option during the payment process.

Basically ok, we created an order group using the QR code and sent it off when everyone added their order. When we picked it up, a dish was missing and the gentleman behind the counter snapped at me that we must have added an order afterwards. Even after pointing out several times that I had made an order for everyone, he barked at me that I probably couldn't get the order done. When the missing food came, it was so spicy that you could hardly eat it. I estimate 2-3x as much chili as normal.

I have no idea why this place is so hyped... We ordered via the app at the same time, but one meal was ready twenty (!!!) minutes later. One drink was brought to the table, we had to request the other several times. The food was quite okay, but was more of a ready meal level. This has nothing to do with eating out! I'm probably too old and probably no longer belong to the target group...

It's just become a bit of a fast food chain for Italian dishes... there's no classic pizza here at the Vapiano on the Gänsemarkt anymore... it's now called pinsa if I remember correctly and it's more of a rectangular shape... I didn't like mine that much Tasted... but there's no arguing about the taste. Who else would have it? It tasted great... there was a hair in the penne... that's not possible. All in all, I found the price for 2 dishes and drinks to be much too expensive at almost 50 euros compared to the portion size and quality... since there is no service.

I find it very sad that you have to order at a counter like at McDonald's and no longer see the goods as it was back then when you could have everything added one by one, sad that the human service is dwindling more and more

Expensive for what it is. Underground app that is used to order - confusing, lengthy, everything costs extra. I don't want to give my phone number to order pasta! Staff completely stressed because understaffed.

Unfortunately it takes about 40 minutes for lunch until you order and eat is ready on the table. Unfortunately, lunch is not possible during the lunch break.

The food is terrible, the pasta and broccoli are too hard, hardly any taste and we both got severe stomach pains... There was no thought of eating it. The chef was completely overwhelmed and unfriendly. The ingredients we ordered were missing and the mini water was very expensive. Shameless store, save yourself that and the pain too. There are much better places to eat nearby. At least the bartender was friendly. And how can it be that there is no clear label for vegetarian on your menu. And no gluten-free pasta.

Perfectly delicious food at fair prices, difficult to order the first time, hope it will be easier next time 😊

The pasta Gamberetti is highly recommended. Very tasty sauce!

Without decent WiFi it's crap. 3 terminals not enough. Uncomfortable. Hopefully the food is still good.

I had already been to Tallinn and I promised myself I would return in another city. It confirms itself as an excellent place to eat Italian abroad, with successful dishes and below average prices. Open kitchen and pleasant place.

Been here for the second time. I just don't like the food The first time I tried it I found the food bland and boring... I thought it was my choice. Hence the “second chance”. So the lasagna wasn't any better and ultimately didn't convince me. The employees (especially the lady with the drinks / Saturday 04.01.25 around 11 a.m.) were not very customer friendly.

Has nothing to do with Vapiano since the takeover. Bland pasta, tasteless ingredients and a complicated, staff-reducing ordering system. Massively overpriced. I definitely won't give it a second chance because the food was simply bad. This has nothing to do with tasty, well-prepared Italian cuisine. Even a simple pasta at home with the cheapest pesto would have tasted more convincing.

I miss the old concept of Vapiano! What's better than watching your food being prepared? I loved going to Vapiano and was a regular. However, I am unsure whether I will come again after the renovation and change of concept. The Pasta Alfredo was unrecognizable and the waiting time was over 1 (!) hour... I miss the original Vapiano!

The noodles are fantastic. I find that ordering at the terminal like at Mc D. and picking up food yourself at the counter takes some getting used to. Therefore points deducted for service. Relatively high in price.

Noodles were far too hard and with the sauce the whole thing felt more like a mush than a meal. The price was also more than outrageous. For a simple portion 14 euros, for extra cherry tomatoes (2 pieces) almost 2 euros extra. For a few pieces of extra beef (which was tough and unappetizing) another 4.50 extra.. Not to mention the overpriced drinks! All in all, an absolutely miserable price-performance ratio. My first visit will also be my last! For 55 euros (for 2 people) I can eat much better and, above all, tastier food.

Buona soluzione per una cena facile e senza pretese. Vasta offerta di piatti della cucina italiana. Ovviamente la qualità è quella che può offrire una catena.

The food at Vapiano was, as always, very good, but unfortunately this time there were some significant deficiencies in service and cleanliness. The staff seemed visibly overwhelmed by the large number of guests, which unfortunately had a negative impact on the overall experience. Although according to the ordering process the drinks should be brought to the table, this was not the case for us. In addition, our table was neither cleared nor cleaned, which made the stay less pleasant. However, the condition of the toilets was particularly disappointing. These were in a very unhygienic condition, and one of the sinks was not only broken but also very dirty. Such conditions are absolutely unacceptable in a restaurant of this category and leave a negative impression. It's a shame because the food was impressive as usual, but the rest couldn't keep up.

Wrong order received after 40 minutes of waiting.

We liked the food and the price was ok, the waiting time was around 30 minutes. but too long for a system catering service. There were simply not enough service and kitchen staff, you can only feel sorry for the employees. Given the understaffing, it is understandable that the staff cannot keep up with clearing the tables. Management is making false savings.

Pasta was so-so, price was more expensive due to the location. The tables were stacked full of dirty dishes, after 30 minutes someone came to clear them! Nope - never again!

It completely changed the system and now it has become a McDonald's where you must order through an app or through the entrance screens. The service became totally impersonal. They deliver drinks to you with dessert. While you must wait to receive the pasta. The food is of low quality (it has nothing Italian) and the price is very high.

We ordered four different dishes, none of the food was tasty and the service was very slow. The prices are too high compared to the food

En primer lugar, como persona que viaja a Hamburgo , Alemania para unas buenas vacaciones con mi familia para el año nuevo me quedé horrorizado por la calidad de este restaurante . Fui recibido por el personal que me dijo que eligiera una mesa yo mismo, lo que pude ver confundido a muchas otras personas y dejó mesas desiguales. En segundo lugar, pedí pizzas que esperaba que fueran una pizza redonda de tamaño normal y por el precio de 16 € no estaba satisfecho con el tamaño de mi pizza. Era una pizza cuadrada que no era nada grande para el precio que pagas. No solo fue solo por el tamaño sino por el tiempo que esperé me decepcionó hasta la médula. Había esperado más de una hora a que llegara la pizza. Y puede que pienses que eso es todo, sin embargo, la calidad de la pizza me decepcionó mucho. Pedí una pizza de barbacoa de pollo que no sabía a barbacoa, sino a pizza vegetariana que muchos de los miembros de mi familia no estaban satisfechos con. La margarita que mi primo de 5 años estaba mirando hacia adelante también era extremadamente mantequilla y simplemente lleno de asco. Tuvimos que tomar el queso porque sabía tan grasoso y artificial. Cuando la pizza finalmente llegó después de un montón de espera nos encontramos con la pizza que ni siquiera se cortaba nos habían dado un par de tijeras demasiado cortadas nuestra pizza nosotros mismos, que tomó siglos para cortar porque eran directamente unas malas tijeras. En general , no vendría al restaurante solo estaba satisfecho con la Coca Cola , sin embargo el tamaño de la coca no era tan bueno para 5 € ! ! ¡NO VENGAN A ESTE RESTAURANTE!

Ambiance and atmosphere is great. All (3) of us decided on the Pinsa and ate two pieces each and tested our way through all the varieties. The topping tastes quite good, the rest is just dry and you don't know whether you're eating into what's on the board that's served to you or into the pinsa. Too small for the price in my opinion! I eat pinsa regularly and pizza is absolutely the worst for me this year! I'm never coming back! Same opinion from my kompaneros. Service is unfriendly and the chefs put olives on the pinsa even though it was ordered without. We also had to wait a relatively long time for this outrageously inedible meal. It's a shame it was a really great store before it went bankrupt!

I can recommend gluten-free Pinsa. The service was rather unremarkable. It was pretty empty when I was there. The ambience is ok. However, I find George drink prices to be quite high, which is why I deducted a star.

I visited Vapiano again after a long time and was pleasantly surprised by the new ordering concept. You can now easily order at the machines and pay directly. Then you get a pager that vibrates when the food is ready. You then pick up the food at the counter - much more relaxed than before! In the past, you had to queue at two different stations for pizza and pasta and often wait a long time. Unfortunately, my risotto wasn't convincing - it had a below-average taste. The drink prices are also quite high: a 0.2l Schweppes White Peach costs €4.50 plus deposit. Overall I would say the visit was okay - neither particularly good nor particularly bad. The new concept is definitely a plus, but the food and prices still leave room for improvement.

Become unbelievably bad and impersonal... So bad! What just happened? Such a shame for a once great restaurant.

I stayed at Vapiano with my family of four. When you enter the restaurant, you immediately notice the ordering terminals like McDonald's. That was out of the question for my family of four. I had to gather our orders in front of these terminals with other people breathing down our necks. That's why I hoped to be able to place the order directly at the table. This was also possible with a QR code that you scanned at the table. With four people, this process is extremely annoying and time-consuming because everyone has to order one after the other using one phone. After 15 minutes we placed the order and hoped to receive it soon. That wasn't the case. After a short while on my phone I was no longer able to determine whether I had placed the order. So after waiting 10 minutes, I had to check with the kitchen again to make sure the order had been placed. They were able to confirm my order. After about 15 minutes the drinks arrived. After about another 30 minutes the food (four meals + 4 drinks for €80.75) you had to pick it up after you got a text message. We ordered two pizzas, which were now cold. The noodles were warm and tasted okay. At that point, my family was already very frustrated about the long wait. After we were finished, I wanted to pay for the food. When I paid I had to shell out €168! . I was just able to avert this and laboriously sorted out my food with the waiter and then ended up paying the amount that I actually had to pay for my meal. All in all a disaster and my family was in a bad mood after this visit. I definitely won't do that to myself again!

Waiting time longer than studying law

Lia was incredibly unfriendly at the issue

Caustic ordering process, maximally impersonal at McDonald's level. It takes a long time and is just annoying. What's that supposed to mean? UI and speed of devices also poor. Food good.

Good food, very tasty, service is okay

Lækkert og meget mad for Penge. Vi besøger altid sted når vi er i Hamburg. Perfekt til børnefamilier og der kan godt værd noget larm der inden.

We always visit vapiano hamburg gänsemarkt when we are in town. It's a big hit with the whole family. Their pasta dish is all a hit.

We were disappointed with the food, the pasta was soft and mushy and the salad was delicious, but there was no bread with it. The toilets were not cleaned.

The food was okay, but... two of us had ordered pumpkin soup via the cell phone portal, and after about 20 minutes the message came that it was ready for pickup. However, when we stood at the counter and wanted to pick it up, we were suddenly told that pumpkin soup was out and whether we would also take tomato soup. In principle no problem, but waiting 20 minutes and then not getting what I ordered? At such expensive prices I somehow don't think it's okay. It's not the employees' fault, they were nice, but the system is no good. And then at the end when you pay there is also a default tip, which you have to actively deselect, even though there was actually no service at all. I find it somehow difficult. Nevertheless, the food is quite good, but not more than that.

Good Italian food. I liked the pasta with Alfredo sauce.

If only you had read the reviews beforehand. Nothing works. Ordered at the table, money was deducted and then we waited……. First a meal, then nothing at all for a long time, when asked for the drinks....wait for a long time... then after 30 minutes when asked for the other dishes. Big apologies, drinks will of course be credited. Unfortunately, you don't know anything about it at the checkout. Good luck…

The portions used to be definitely bigger. I had a little tomato soup. The word small/piccola seems to take on a new downward dimension here. I'm disappointed. I used to be a regular and only go here in an emergency. Really a shame. Honestly. I'm negatively affected. Even when I asked whether this quantity was planned, I was only just fobbed off. As if there were no good alternatives to the Vapiano.

Old system was significantly better. The food was of better quality and it was also much quicker. Today I'm also complaining about a white gentleman (mid-50s, gray hair) who stands at the food counter and reprimands his employees at a high volume. This behavior trumps my last experiences at the Gänsemarkt location. I hope that consequences will be considered with this gentleman. Addition: I learned that this man is the “boss” in this Vapiano is - a deeply bitter realization. It is precisely because of him that I will avoid this Vapiano.

Order system doesn’t work properly, unfriendly staff, dirty tables and toilets, food was missing some ordered ingredients. This was my last time. It’s a bummer really, used to like this place a lot.

Absolutely every time the food arrives different than what was ordered. Some of the staff hardly speak German. The tables next to our table were cleared after about 20 minutes. Really bad!

No vayas a este lugar si no hablas alemán. Esperé 1. 5 horas para mi comida y estropearon el pedido. Cuando pedí mi comida me equivoqué de recepción y cuando recogí mi comida me gritaron varios hombres diferentes en alemán que no entendí.

Annoying place! The system is good, but it doesn't work as well! Everything takes forever and ordering is not really easy. If you want to eat something relaxed, you shouldn't come here. Eating together is also unlikely. Everyone gets something at different times. In addition, some of it was brought cold.

The taste was okay, 5 out of 5 meals were cold, but in Hamburg you can definitely have a much better Italian meal... the ordering system doesn't work in most cases, the food doesn't come together, you don't get any notification and the shop seems to be closed Extremely overwhelmed. It also takes ages and the service is extremely poor. Overall you feel a bit ripped off, especially for the price!

The Pinza (square pizza) was extremely dry, like it was from the day before yesterday, without any taste, you can only taste tomato paste. Worst pizza we've eaten so far. Not recommended!

Not as tasty as it used to be. Quite expensive for that. Unfortunately the taste is average

Yeah. You can rarely go wrong with it. It's a standard pasta experience, in a great location on the gänsemarkt. It feels like I've been bankrupt 5 times but I'm still surviving. Every hamburger has been there before

We were there on Friday November 22nd and actually wanted to eat there. We chose a very nice table that was absolutely empty. The lady at the reception didn't think it was a good idea and simply refused to let us do it. It was a strange atmosphere because we weren't offered any alternatives or anything like that. So we had to deal with the digital ordering machine, which we don't like very much. But we were able to order some and had fun eating it in our hotel room.

The salad was very good. The pasta dish was not recommended, too greasy, pasta didn't seem fresh and not al dente.

We WERE regular guests, but unfortunately not anymore! Only card payment possible, bad! The pasta now costs 18€ with mushrooms, previously 14€, picked up from the kitchen, totally dry, without sauce, brought back and now the HAMMER from the chef, yes we have reduced, you have to buy extra sauce, I then say, wait a minute times, 4€ more expensive and no more sauce? So it's done...!

I was able to lessen my hatred for the underlying concept somewhat. Nice new branch. Drinks are now even delivered to your place (even if our order was a bit mixed up), everything is pleasantly digitalized and you no longer have to stand around for hours with your tray like in communism. Maybe Vapiano and I will become friends.

Unfortunately no longer recognizable. Noodles were still very hard. I ordered extra vegan and then received it with mozzarella.. when I got my food the second time it was again specifically said so here pomodoro with extra mozzarella.. I don't understand what else you should pay a tip for? Two stars because the bread still tastes delicious.

The machines didn't work. And the paper order the bar staff took never made it to the kitchen. 40 minutes later still no food. Ridiculous

Als ich ca vor einem Jahr zu letzt hier war, gab es das elektronische Bestellsystem wie bei MCD noch nicht. Ich finde es unpersönlich und es dauert doch einige Zeit bis ich alles zusammen bestellt hatte. Es hat ewig gedauert bis mein „Teilchen“ vibriert hat. Es war überhaupt nichts los hier um 17:45 Uhr. Ich wollte schon hingehen und fragen ob die mich vergessen haben. Die Portion war recht üppig unscharf geschmacklich in Ordnung. Die Einzelzutaten habe ich ja auch selbst konfiguriert. Ich finde eine Speisekarte und Kellner viel persönlicher, aber hier muss vor allem an Personal gespart werden. In der Küche wuselten 4 Köche umher, aber was zu tun hatten die nicht viel zu tun. Eine Abräum Keaft sammelte die leeren Teller ein. Auch per QR Code auf dem Tisch kann bestellt werden! wie das dann mit bezahlen geht? Weiß ich nicht. Ob ich nochmal wieder komme? Ich bin mir unsicher. Das hier an Personal gespart wird, schlägt sich nicht in niedrigen Preisen nieder. Die sind schon City selbstbewusst. Wenn jemand keinen großen Anspruch an ein Restaurant hat, ist hier möglicherweise richtig.

We ordered 2 types of cake, one of them was tiramisu, we ate until the end when we noticed there was a long hair. The staff didn't treat us nice, they didn't even apologize!!!!! and didn't recommend this place to us.

This was one of the worst carbonaras I have ever tasted. It was dry and salty, without enough sauce and the portion constisted of just dough. I asked them to make me another one which they did but the next carbonara was barely any better. For this price you should get much better food. Would avoid next time visiting.

Very very tasty, recommend the Pinsa Salamie ;)

Personal initiative is required here. Order via app or on the screen in the restaurant. Drinks are served and you pick up your own food. Great: Gluten-free versions are available for an additional charge.

Clean, pleasant establishment with delicious food.

Really delicious pasta dishes. Homemade pasta.

Unfortunately it's no longer what it once was. With the change in the concept, the quality of the employees and the food has probably also disappeared. You can eat the pinsa, but it wasn't anything special. We had two pasta dishes, the spaghetti was completely overcooked and you had to look for the cherry tomatoes in the linguini. All in all, no longer recommended.

Leider hatten wir Insekten im Essen und wurden dann beschuldigt, diese selber platziert zu haben, um nicht bezahlen zu müssen.

Ordering went smoothly, even online from the table

The ambience and service is completely ok, but the food... I had this pizza waste and almost threw up. Cheapest tomato paste has taken over all the flavor.

Nice for a quick but also longer meal.

Lunch with kids. Order via terminal in the entrance area or at the table using a QR code. + Ordering is easy and understandable. You keep a good overall overview of the quantities ordered. + Drinks arrived very quickly - You pick up your own food Payment can be made directly after the ordering process or at the counter below. + Kids menu, good portion size, small drink included - Kids menu served wrong type of pasta as stated - Food lacks a “zing”, size is too small compared to the price - Tipping preset (in the online payment process) (for the fact that you almost! take on the entire service yourself..) + soft, fresh white bread (with the olive oil at the table and salt, a very good addition)

The spaghetti carbonara was inedible - overcooked noodles, dry sauce and onions. That was underground.

Food is great, the cooking staff could be more friendly but they are not rude. The atmosphere is more modern and cozy now

Unprofessional, unfriendly Can't keep up with other Vapiano's

For a quick italian bite in a modern mediterranen restaurant- this is perfect. The food is nice and portions can be adjusted. If you ask nicely you'll get some extra bread. The restaurant underwent some renovations and is now following a terminal-solution the way you find them in fast-food restaurants. While that is convenient it takes away from a personal experience in the restaurant.

At first I was shocked at how small the pinsas and noodle portions are. But we all got enough anyway. The food was delicious.

Tasty and fresh dishes in a sumptuous and welcoming setting. Don't hesitate to take a look.

Top service, clean atmosphere. But €20 for a plate of pasta with a bit of beef is pretty steep.

Ordering via QR code and tablet possible. The connection was interrupted, so an order was not transmitted. 2. Order completed nationally, but no cell phone number stored to be notified when food is ready. At some point I'll be there to pick it up, the food ordered from the staff has been there ready for a while. The order that was submitted without any problem was not prepared. Too bad we couldn't eat together. The staff didn't think right and checked the table before preparing the new pida. Overall, the service staff tried hard, the kitchen staff not so much.

Very nice staff As with every Vapiano, the food wasn't bad, but there was little choice

Spaghetti carbonara was drained in oil. Did not taste good at all. The gnochi looked like soup. Payed for extra cheese, did not got it. Drinks took forever to come.

I've tried a lot of pasta in my life but never one as bad as this. And on top of that they treated us poorly. Think twice before eating here.

There are now self-order checkouts, but they work quite well. My food was delicious, the beer could be colder. Ambience very nice after the renovation

Worst Vapiano I have ever had. Ordered extra chilli, didnt get it. See picture. It looks like a soup and was absolutely taste less.

Very tasty food at Vapiano. Noodles are great!

Unfreundliches Personal bei der Begrüßung am Terminal zur Bestellung. Meine Pizza war nicht durchgebacken, kalt und alles andere als lecker. Ich würde dieses Restaurant nicht wieder betreten.