Timberjacks Köln West in Köln

Very nice location and friendly service. The food was delicious, as expected.

The food is very good, and the selection is unbeatable. It takes 10 minutes to get a rough overview of the menu. Service is good. The ambiance is also typically American. We'll be back.

We had a reservation for yesterday and received written confirmation, but we were told on the spot that they didn't have any reservations. It was my wife's birthday, so what else could we have done?

We had a really lovely and relaxing evening with you! The biggest thanks, of course, goes to Alexandra, who made the evening even more charming.😌

The burgers and service were good. I can recommend the restaurant.

The ambiance is very good, but the food isn't particularly special, especially for what you pay, the food is pretty lousy. They need to improve a lot.

The food was an absolute disaster. It was completely overpriced, and the food was completely cold. Most of the meat was completely raw. A complete disappointment! The fact that the dishes didn't even come with side dishes is completely unjustified for the price. A real shame.

The service was brief but friendly. The burger was very, very good. The cheesecake was also amazing.

Hello from Kiel, I have rarely been as enthusiastic about a restaurant as I was after this visit. I had already heard a lot about this chain and since I was in Cologne for a weekend, I thought I would give the store a try - what can I say, it was more than worth it. The reservation was very easy and upon arrival it was positive to notice that there was a charging station for cars, which meant I could charge my car during my stay. When I entered the establishment, I immediately noticed the enthusiasm of the previous speakers and all the media. The store has an outstanding ambience, lots of details and an open kitchen. The staff welcomed you politely and quickly brought you to a table. The map is very large but clear. To drink I had blueberry iced tea and coffee. The coffee tasted good and was rounded off with a biscuit and milk. The in-house iced tea was outstanding. It wasn't particularly sweetened and was served with fresh fruit, a 10/10! About the dishes: First there was Roasted Pimientos & Tomatoes. Very nicely presented in a pan and piping hot when it came to the table, damn tasty. For the main course there was: - Mozzarella sticks - Roasted potatoes - Roasted Garlic Burgers -Avocado Ranch Burgers The mozzarella sticks were the best I've ever eaten. The breading was on point, the cheese was creamy, and the dip was harmonious. The roasted potatoes were served with a garlic & cheese sauce, again everything was on point - wow. The Roasted Garlic Burger did what it promised. 200 grams of juicy beef with fresh ingredients and the bread, terrific. At the end there was a piece of banana cake and I literally would have liked to sit down there. I paid €85 for everything, including a tip. That's a hell of a lot of money but I have to say, and I say this very rarely, it was worth it and it was justified! Especially in today's times it is important to adapt to the guests' money, but here the price/performance is right. Certainly not a restaurant for every week, but the special flair that this restaurant exudes made it worth every cent. Dear Timberjacks team: Thank you for this restaurant, thank you for this outstanding experience. I can't remember ever writing such a good review without negative comments. You more than deserve this! I'm really hoping for a restaurant from your chain in the Kiel area, please quickly, thank you! :) Dear team

Top location! Very long waiting times! The food is unusually different but unfortunately not enough for this location. The tables lack cutlery and napkins and the service can't keep up but is friendly. For our dessert there was only a mini spoon, so we were supposed to eat the waffle with it. So everything is very strange. Seemed a bit neglected to us. Definitely more staff should be hired here, just someone to clear the tables was missing. Our plates from dinner were still there when our dessert arrived. It's a real shame, it's such a nice shop.

The food was OK. An hour from arrival/order to eating on a lunchtime is already very comfortable. Unfortunately our seat was in the corner of the children's corner, so it was loud.

There's nothing to complain about basically, but unfortunately the waiters are always a bit slow when taking the order, even when it's quite empty. Have been there several times and otherwise the store is highly recommended.

Although we had reserved a table for two at 9 p.m., we were simply seated at a table with another couple around 10 a.m. 9 p.m. After we ordered our drinks, they were brought to us about 15 minutes later and the food order was taken. We both ordered burgers. The burgers tasted okay, but there was little sauce and the patty was unfortunately overcooked. I mean the animal has already died for enjoyment, so you don't have to kill it a second time 🥲. The side orders were much better, but unfortunately they couldn't quite turn things around given the hefty prices... for the money, I had somewhat higher expectations.

The food tasted good and was attractively prepared. The ambience was also breathtaking. Unfortunately the service left a lot to be desired. We had to wait 15 minutes before we could order... Furthermore, our table was not cleared even after dessert was served. As can be seen in the photo, used dishes and glasses remained. This significantly affected the overall impression. We hope for improvement on the next visit.

I got the wrong waffle, then I pointed it out nicely and they just scraped it off the waffle and put the new one on and I was told that they were sorry that they put the wrong sauce on it, even though I saw with my own eyes how they just scraped the things off the other waffle and our things were not cleared away until we had paid, everything was still on the table and there was hardly any room for dessert even though we asked them to please clear the things away.

Great atmosphere, super nice service and very tasty food. We'll definitely be back.

Very great restaurant with a sensational ambience, the staff is very friendly and accommodating.

It's not cheap, but you don't do it every day. We were served very friendly and the food was once again very tasty. Thanks to the whole team

Great location! Big, great decor, big bar, cool ambience, cool live music (Thursdays), good food. A restaurant that reminds you of your last vacation in the USA :)

It was good, but the price-performance ratio didn't match.

Very tasty (numerous!) vegetarian dishes on the menu.

The waiting time for the food is extremely long. The restaurant wasn't even completely full. How long do you have to wait for food if it's full? Why is it not written anywhere that a meal takes almost an hour! That's definitely too long. The long benches are very, very uncomfortable. The bench to the table is too far away. Waitress Alexandra was very nice.

So the citizen I ate there was really mega, mega good🫶🫶

Highly recommended, we ate there with 11 people and it was a successful evening, the food, service and ambience are great!

Unfortunately, the only positive things were the many parking spaces and the welcome at the restaurant reception. In terms of taste, the food was not seasoned well enough and was bland. The service at the tables was simply inattentive and the waiting time was clearly too long. We will not visit the restaurant again.

The food is very good, but the price is now very expensive. Nevertheless, the ambience is really great

Unfortunately disappointing overall - would have given 2 stars if Lena from the service hadn't been so great. Positive: - Extremely extensive and exciting map, you don't even know where to start - very nice atmosphere - 'Lena' great waitress - As a consolation, 2 pieces of very tasty cake for free (thanks to Lena) Unfortunately not good this time: - Despite making a reservation and showing up on time, we waited in line at the entrance for 15 minutes. I can't understand why it takes so long to get people to their table (table was free) - Of the super exciting steak offers, both my first choice and my replacement choice were "unfortunately not there" - Order came quite wrong: 1) onions were not left out of one burger (although there was a hint of an allergy) 2) onions and sauce were not left out of the second burger 3) we completely forgot a side dish (we were not charged for it) - most serious: >50€ steak was not grilled medium, but totally rare. Sorry, but that simply can't happen at a steakhouse that also positions itself as a meat specialist. Especially since at THAT price... - the bull riding that was advertised (and for our kids THE reason to go there) didn't work "nobody has time for that right now"

Great atmosphere, really excited! Great food, great staff!

everything was good, great design👍🏻

We drove past it about a month ago and thought, we have to go out to eat there, it looks great from the outside! Today we were traveling nearby and just went in spontaneously (we were lucky, booking is definitely better!) and what can I say, we weren't disappointed! The food was delicious and the staff was great too! The ambience is awesome anyway! Absolute recommendation! PS: I can recommend the New York Cheesecake for dessert. Simply delicious!

Disappointing. The awesome location doesn't keep what it promises. The food in USA is bad and expensive. I would normally give 2 stars, but I'm still annoyed about the rip-off: almost €200 for 4 burgers, sides, drinks and ice cream! The burgers can only be ordered "through", which indicates frozen goods. There is no difference between the normal and the smashed patties from the menu, both were fried to death, dry and almost cold at the table after more than an hour. I shudder to think what these assistant chefs are doing with the impressive and appetizing sides of beef at the entrance; in pictures from other commenters the steaks looked carelessly burnt. Even those who expect American XXL portions will be disappointed. The side dishes were just as bad: fries almost cold with disgusting looking soggy sauce. The sundaes were nothing more than normal supermarket ice cream with lots of spray cream, no trace of the USA. Whether the waiting time for a few burgers was artificially stretched to over an hour can only be assumed, as we have now been asked at least five times for additional drinks. Please reduce the size of the map drastically and try to improve the quality. Each small burger roaster makes burgers that are twice as good for half the price.

Waited 1.5 hours for the food. The atmosphere wasn't that nice or that great to justify this. If I want to wait, I take the train.

Everything was really good! The steak was so good (perfectly bleu like asked), just like the onion rings, sweet potato fries (recommend aioli as dip) and the cream dessert. Wish the menu would more specify about the spiciness. Ordered the 3 peperoni, spiciest dip - was not spicy at all, I'm used to Carolina Reaper - so if you can eat spicy don't order and expect actual 'spicy'. It's made for everyone. U can ride rodeo, the whole restaurant is so good looking and even though it's a steakhouse they serve several veggie dishes. Friendly service, but I recommend booking in advance. Free parking behind the building. These people know what they are doing! Keep going!

Absolutely not recommended. Was there on Saturday evening. Reservation for 9 p.m. Maybe you won't be seated at the table at 9 p.m., okay. I also wait 10 minutes. Well after 15 minutes we sat at a table with 2 couples, okay, the table was big enough. So big that I'm sitting so far apart from the only person I'm traveling with that I feel like I need a telescope. And I don't need to talk to him either. After all, the music is so loud any conversation would have been lost anyway. Now to the service. To be honest, I don't know which service to rate. We sat at the table for over 30 minutes, no one asked us if we had already ordered even though 4 different people walked past us. At some point we didn't feel like it anymore and left. The ambience may be cool, but it's no use if there are problems everywhere else. Oh and a free tip, the best way to get there is by bike. There was no space to park either. Definitely the best hour of wasting time of my life!

Food wasn't anything special for us

The food was really delicious, the ambience was phenomenal in western style, the service was super friendly and the food was served to us quickly. (It has to be said that we were there at 2:30 p.m. and it was relatively empty - when we left at 5 p.m. it was already relatively full.) I can HIGHLY recommend the peach iced tea and the bananatella cake.

Really good food, waitress competent and fast, but a bit expensive...but good ambience

I invited my guests to Timberjacks. It was our first visit to this special location; the only thing that caught my eye was the log cabin architectural style. Everyone was very impressed with the ambience and facilities! Everyone really enjoyed it here and one of my guests booked her own party that same evening. My tip: check the food and drink menu on the website before your first visit, otherwise you might be overwhelmed by the huge selection! All dishes were excellently prepared and came to the table quickly. The service was top👍👍👍👍👍 Here tip 2: a reservation is recommended as it is quite crowded here!!

Very nice service and super great food! If you like good, spicy cuisine with very distinctive taste, you will love this shop!! I love this store 🥰

Das Ambiente ist absolute weltklasse und das Essen (getestet wurden u.a. Burger, Pommes und Chicken Wings) schmecken super lecker. Das Restaurant hat erst vor kurzem eröffnet. Hier merkt man, dass das Team sich noch einspielen muss, sodass man nicht so lange auf Rechnung und Co. warten muss.

Some of the citizens' creations are unusual and not particularly appropriate. Meat and rolls are top. Everything else like steaks was also very tasty! Clear recommendation. Despite the size of the restaurant, it is important to make a reservation.

We were there for the third time now. The first time was still great. The last two times the food was cold. When asked about it the second time, there was still no change. We were there last time. Especially since the prices are significantly too expensive. Only the staff is good. But that's not enough.

Absolutely great, we'll be back. Discovered it by chance and were thrilled

Timberjacks has a very American style. Rustic with lots of wood. The menu is huge, if you don't find anything here it's your own fault. The meat was well fried, the zucchini fries were something different, really tasty with the avocado-lime dip. Highly recommended 🤩

Great restaurant, great food and service. Looking forward to the next time.

Very good steaks and burgers, top service, we were completely satisfied and will come back.

Very nice restaurant. We can highly recommend it to anyone who likes an American setting and rustic food. I had a very good chicken burger with spicy hot sauce and fries and can highly recommend it.

Nice location. Mega canvas. Service was very friendly. The taste of the burger was good to very good.

Great ambience, great food, great live music and a fantastic waitress named Meggie! A visit that is really worth it!

Impressive shop with a nice welcome, polite service and very tasty food. The selection of dishes is perhaps almost too extensive, but the quality of the burger was great 👍🏻

For 7 people, 3 times of wrong food, steak more than done instead of medium... there must be more for the prices

We were there yesterday with friends. There were 4 people in total. The reservation was for 2 p.m. because on weekend evenings you don't get anything until months later. The ambience is amazing. So much attention to detail that you can't help but be amazed. The food is rather mediocre. We had 3 burgers and a fillet steak. The burgers were okay, but nothing earth-shattering. Unfortunately the steak was done and tasted accordingly. The dessert was okay, although we didn't have the same one, they looked very similar. The price was just under €180 for 4 people. Expensive but unfortunately that's normal today. The service was okay so far, except for small things such as additional new cutlery for dessert and new napkins. You should pay attention to something like that. But overall we will definitely come back again... just because of what it has to offer. And if you want a highlight, the best place to go is after 7 p.m., then it's bull riding.

Nice atmosphere. Delicious food. Nice staff.

Short-term reservation is rather inappropriate - as only a bar table is available - it is not clearly explained what type of table is available The taste of the food is nothing special - - each component has to be ordered individually - fries are served in a wooden bowl - service sometimes takes a long time - then you forget to add cutlery / empty tables are not cleared away in a timely manner

Big and bulky, built in an industrial area near the motorway, overall not my taste, especially not in terms of cuisine. There was a lack of spices, huge plates and pans were a nuisance at the table. Meat OK, service friendly and attentive

Nice atmosphere and friendly service. Food was good

I didn't go in with high expectations. Was ok.

Top food and very nice service. Nice atmosphere.

Basically America in Cologne with burgers and fries, everything as expected, can't quite live up to the hype, but certainly a good place to go, good connections to Venloer Straße and the motorway

The food was tasty but the speed of the service is really slow. It took them 30mins to being our bill! Really crazy slow.

The store is really cool and the atmosphere is impressive. Very disappointing in terms of price-performance ratio! Over €20 for a tiny Caesar salad with a bit of chicken. 10€ for a small portion of fries with truffle mayo. The service could be more attentive.

The cooking level for the beef fillet was missed by 2 levels (medium well instead of medium rare) and the complaint was refused on the grounds that this was medium rare. Last visit here was then

Was here for the first time today and definitely not the last time. Very enthusiastic about the BBQ platter and was able to get an impression of different dishes. The dessert also left nothing to be desired. In addition to the great ambience, a big plus was the wonderful service - thanks to Maggie. See you very soon

I learned from a friend last week that some reviews are being deleted and that many users have therefore switched from Google to Tripadvisor. That made me curious, which is why I wanted to see for myself - here's my opinion about Timberjacks in Cologne. Our visits In the last two years we have been there twice: once with friends and once with family (including teenagers aged 14 and 15). service There was nothing to complain about on both evenings - the service was good. However, this aspect is only marginally included in my rating, as every restaurant has to work with the staff available. We regularly visit different restaurants, even the same ones over the years. If we were to rate our regular restaurants solely based on the staff, some ratings would probably be worse. I share the opinion of some guests that there are no traditional service professionals working at Timberjacks. Nevertheless, the team does its job properly and that is the most important thing for me. Eat The menu offers a wide variety, which at first glance seems a bit confusing. We had the possible combinations explained to us - the first visit after the opening was a bit bumpy, but the second time went smoothly. The employees were knowledgeable and gave helpful recommendations on sauces and side dishes. In terms of price, I partly agree with the critical voices: it is expensive. However, this shouldn't surprise anyone, as the prices can be found on both Google and Tripadvisor. The menu is also available online. If you're expecting cheap food or the finest Argentinian beef, you're in the wrong place here. American cuisine differs significantly from European cuisine in terms of preparation and seasoning - and this is exactly the style that Timberjacks consistently follows. Ambiance Check it out – I think it’s impressive! But as with everything, it's a matter of taste. I like the rustic design and it's amazing what you can create with wood. Conclusion You should get involved with the concept, be aware that the evening will not be cheap, and perhaps not order the most unusual dishes on your first visit. A well-put together burger is a solid start. For four people, including drinks and dessert, you can easily reach €200; if you really step on the pedal, it can also cost €300 to €350.

We went for breakfast with a group on Sunday. Ordering the drinks went quite quickly. After ordering our food, we waited over 1 hour for our food. Put some yogurt in a bowl, add blueberries, walnuts, crumble, honey and chopped nuts - it can't take that long. Of course, the first few drinks were now empty - ordering more again took a very long time. The first ones had already canceled their breakfast because it was almost 12 p.m. The service staff tried hard - no skilled workers, there was chaos in the kitchen - some of the bread was black or so cross that it was no longer edible. We won't be coming back and can't recommend it either.

I have visited the restaurant three times now. The first time I ordered a burrito, it was relatively expensive but also very tasty. Service on this visit was fine. The second time I ordered a vegetarian burger, which tasted terrible. The service on this visit was friendly and attentive. On the third visit we were there for breakfast with around 7 people. The others' food was expensive, but tasty. There are no alternatives to milk, which in my opinion is not appropriate these days. The service was very, very slow and attentive. A breakfast dish wasn't served and the service didn't even notice. All in all, I wouldn't visit the restaurant again.

We were looking forward to a cozy restaurant visit to Timberjacks, but unfortunately our visit turned out to be a bitter disappointment. We were there on Sunday between 2 p.m. and 4 p.m. - a time when you can expect the kitchen to be well stocked. But exactly the opposite was the case. The food was okay, but the real problem lay elsewhere: A variety of dishes and desserts were simply not available - and that in a restaurant in this price range! No bone cuts steak, no ice cream, no waffles, no cake - that is absolutely unacceptable. If a restaurant advertises certain specialties but cannot offer them in large numbers, then it leaves a more than bad impression. For the prices quoted, guests not only expect good food, but also a certain availability of the food. It can happen that a few dishes are sold out - but if several main courses and desserts are not available, it comes across as unprofessional and disorganized. Conclusion: Definitely not a recommendation. If you expect a full experience for your money, you should look for an alternative.

Despite prior confirmation via email, the reservation wasn't in the system, but we still got a spot. The service was very friendly. The waiting time for the food was about 45 minutes, so ok, but not for someone in a hurry. The food was delicious and if you like it American, you will get your money's worth with the ambience and furnishings (but it could be wiped with a cloth again, as at least there were cobwebs hanging over our table:). You also have to accept that the restaurant will appeal to a specific clientele. For example, there was a man sitting right next to us wearing a Trump cap and an AfD sweater, which was apparently tolerated by the restaurant.

Spacious rooms and a very original log cabin-style steak house with numerous different seating variations. You can tell that someone put effort and thought into the planning. The menu offers a wide variety, whether for a hearty breakfast, delicious lunch/dinner or sweet dessert, the service is friendly and attentive, but without being intrusive. We really enjoyed our stay, including the numerous free parking options, but unfortunately we have to deduct 1 star because in terms of price it is very expensive if - like us with two people - you pay just over € 120 for a steak (1x skirt steak, 1x fillet steak), 2 side dishes and 1 drink each. Nothing against the quality and taste of the food, the portions were also quite sufficient, although not overly large, but at least a small mixed salad should be included and not charged extra. Of course, I know that prices in the catering industry have risen significantly within a few years for a variety of reasons, and that the investment costs also have to be recouped, but I can't really understand why, given the already high price structure, every single side dish has to be charged for a relatively small additional charge. Since we had received a voucher as a gift from our children, it wasn't quite as dramatic for us, but as a "self-payer" I wouldn't choose this restaurant again, I can get the same service in every respect in other restaurants at a much cheaper price, perhaps in a not quite as nice and new ambience, but including the side dishes.

The ambience and the friendliness of the waitress were positive. Otherwise very disappointing. We waited over an hour for food and another half hour after eating until the plates were cleared away. Unfortunately, we couldn't drink much while we waited because the waiters simply didn't come to the table. Food looks great but tastes nothing special. Burnt ends tasted warmed and therefore dry. When it came to the sauce, the Beef Bacon Jam was very disappointing, it was sticky cubes of ham and had nothing to do with a jam or sauce. Meat from the spit (churrasco) was also dry.

The ambience is really very cool, you walk through the door and you're in the USA. The waitresses are very friendly. When the food was brought to us, one of the younger waiters called me “bro” when he put the food in front of us, which unfortunately I didn't find funny at all... A little respect for older people and especially as a customer is what you want. The food was rather average. We all had burgers. We probably won't go there again.

We've eaten here many times and it's a 10/10 every time! There is a large selection of food to choose from and everything is always more than delicious. Service and ambience also great. We can only recommend it.

After 1.5 hours our food came to the table, at the same time as the first drinks. The food was nicely prepared but cold. The cocktails were probably made by someone who had never done it before... In the hope that the team there will get used to it and learn from mistakes, I will try again in six months because the atmosphere is simply amazing... Addendum: The food, drinks and service have been significantly improved. However, the price-performance ratio still doesn't work for me.

So the food was tasty and ok but not a revelation. We were told when we entered that it might take a while because it was very full. Hello...I also have to be able to handle a full hut. Spending a nice, quiet evening is rather difficult because the background noise is annoying. The ambience is unusual for Germany but cannot be compared to North American steakhouses of the same style. Prices are simply overpriced for what you get. If you ignore the ambience, you can get the same thing in a decent steakhouse for half the price. Then maybe without crazy product names. Unfortunately, you couldn't taste the supposedly high quality of the meat. Conclusion: If you want to help offset the enormous construction costs...go ahead. You can do it, but you don't have to. Unfortunately, more appearance than reality.

Very unfriendly reception. Food and ambience looked good. Went out again...

Delicious. It was definitely not the last time we ate here.

Very good stake house and a good quiet atmosphere. The food is great and very tasty and a big thank you to the top waitress (Maggie)😊

Coming here immediately took me right back to Utah, USA. It's really huge compared to German standards and the wooden build isn't the only thing that contributes to the amazing ambiance of this place! They've got a huge screen on one side and bull-riding and live music at special times! The waiters were very friendly and had good recommendations - I had the "beef special" with four different kinds of meat (brisket, pulled, steak and one more). There's even tons of souvenirs like shirts, special cups and special knives... Most likely the huge grills at the front are also for sale! I highly recommend coming here to enjoy a small piece of the US in germany!

Absolutely recommended. Great atmosphere, you have to be there once.

All in all a successful evening. As always, it was full, so the service was a little behind. We waited about an hour for the food...but it was great and plentiful. We had enough time to chat 🤣

Ate tacos, fajitas and burgers here. Everything tasted like shit. Very nice inside, but nothing more.

Hello everyone, I thought about it for a while and came to the conclusion that I wanted to share my experience with this “restaurant”. The two of us wanted to go out to eat there on Tuesday, January 14th, 2025 at 7 p.m. We called in advance and asked if there was a table available for two people at that time. The answer was no, everything is occupied at 7 p.m., but they could offer us 8 p.m. It's a wonderful fit... So we reserved the table. We arrived at the “restaurant” in question at 8 p.m. sharp. Waited at reception until a young lady came up to us. I gave my name and that we had reserved with confirmation via email. The lady then went and looked at the table. She came back and said no one was free, but we could sit at a gathering table (charming beer bench) or at a high table next to the bull riding (bar table with bar stools). We rejected both. As a last resort they said there was a slightly better high table. Since we were hungry we agreed. At 2m tall, I found it very uncomfortable to sit. I don't even want to imagine what it was like for the accompanying person. But what was nice was that there was a 1000 watt spotlight wreaking havoc directly above us. At least everyone could see us and the food (spoiler... if it had come to that) and we also stayed nice and warm (no irony). After about 5 minutes we got the card. In the following 30 minutes we saw several tables becoming free and tables being cleaned with glass cleaner (commendable). At least five different waiters walked past us, multiple times. Apparently the store doesn't have to make any money because we weren't even asked for a drink after 30 minutes. In a "restaurant" where a steak can quickly cost over 50 euros without a side dish, I expect that I don't have to ask. So after over 30 minutes we got up and went to the lady at the reception. I explained the situation, including that it was by no means a table of the quality we had reserved. The lady needed 10 seconds to look up from her cell phone. Afterwards she stood there with her mouth open. There was no apology... absolutely nothing. If I had called into my mouth, my echo would have come back. That was the first and last time in this store. Therefore one star everywhere, even if I can't rate the food. Greetings Thomas. Update (02/12/2025): Timberjack's social media team actually responded to my query on Trustpilot. They wanted my phone number to clarify the matter. I sent this to Timberjacks on January 31, 2025 to the email address provided. And as expected, no call has been received until today, February 12, 2025. For that, 0 stars again. The person I was accompanying that day had visited Timberjacks before and wanted to give the store a second chance. Your first rating was an uncommented 2 stars. Timberjacks had this review deleted from Google due to defamation. The result was another 1 star rating but now with text. Quality management should be reconsidered. So my conclusion: NEVER AGAIN!!!!

Hello there is a lack of good staff 45 euros staek Lau warm That can't be the case given the price range

Unfortunately, our visit to Timberjacks Cologne was not satisfactory. There were difficulties in advance because the reservation via the website didn't work all day and no one could be reached by phone. Nevertheless, we still managed to get a table on site. After about 10 minutes our drinks were taken and served quickly. The food was ordered at the same time, but it took around 1.5 hours to arrive, despite asking the service. Unfortunately, during this waiting time, we weren't even asked if we had any more drinks or other requests. When the food finally came, two dishes were wrong as both were ordered without coriander, but it was still included. This meant that not everyone could eat at the same time and two people had to wait again for their main course. In addition, the fries were cold and the meat quality of the burger was disappointing. Only when we asked for the bill did the staff ask if everything was OK. After our feedback, we were offered a dessert as compensation, but our criticism was only addressed superficially. Of course, delays may occur due to staff shortages or other factors. However, you should be able to expect better service given the prices quoted. Unfortunately, our experience did not live up to expectations. Thanks for nothing.

The shop looks great, but unfortunately the food was disappointing. My steak and fries were cold and the rest of the food wasn't really warm either, and we waited a long time. The staff was very nice, tried hard, but completely understaffed. This is how you save at the wrong end. Because only if you employ enough staff, customers will be served more quickly, the food will be served hot and you will go home satisfied... with the prices.

Lunch, 6 people, 1 person has a birthday (indicated when making the reservation) The service staff gets 1 star because they were there. No course came to the table in its entirety or at the same time. The waitresses hardly came to the table voluntarily and were more annoyed. Food is significantly better in Kassel. Nobody cared about birthdays! Was really weak!

Unfortunately no return factor. At first you are amazed by the facility - but the prices and waiting times are too high

To be honest, I don't understand the hype anymore. Apart from the ambience, I personally don't like the store. In principle, you have to expect very long waiting times. It started as soon as we arrived, we waited 20 minutes until we were seated at our table. Then another 20 minutes until the waitress came and took drinks. Of course we continued to wait 15 minutes for drinks. All of this was topped by a 45 minute wait for the food. You can waste 1.5 hours of your day that way. The burritos had a rice content of around 80%, the remaining 20% ​​was divided into a few vegetables and meat. The vegetarian burger we had was way too expensive at €18. No side dishes, nothing. You can eat chicken bits much better at KFC. That was the first and last time I wasted my money here.

The food was O.K. We had Caesar salad, fish basket and two old school burgers. Service OK The ambience is nice. All in all, it's meaty. I couldn't recommend it to a vegan.

Had a great evening yesterday with great food. And just as good breakfast here this morning. We were served by Maggie both times. Super friendly and attentive. Gladly again at any time

I'll try to keep it short. Unfortunately it was a waste of time and, above all, a waste of money - no recommendation! I can't understand the good reviews for the food. If you want to pay for the ambience and the beautiful plates, you should do so and you are in good hands here. Please bring LOTS OF PATIENCE! You have to wait 30 minutes until you get to the place, wait 20 minutes before you can order and once you have ordered you also have to wait around 45 minutes. But in my opinion that's not a blatant criticism, because of course it could be that a few people were absent due to illness. Of course I don't know. Now let's get to the food :D :D If the cake is the best the store has to offer and it is bought, something is going very wrong. I pay €6.90 for 27 limp and cold sweet potato fries. I pay €13.90 for a chilly cheese burrito with 95% rice and 5% meat, cheese and peppers. Common in the States is 80-85% rice and accordingly 15-20% meat, cheese and peppers. The burrito was also cold. So let's say that the food is rubbish. I won't say anything about the cake because it's almost certainly bought. But the cola tasted very good and the lemon gave the soft drink an extra kick - great! I recommend everyone to find another store where you can only eat certain things on the menu. No recommendation, no matter how sorry I am. There were 4 of us and everyone was disappointed and our mood was therefore in the basement afterwards.

This is our fourth time and the food is really great. very good steak and delicious side dishes (always tried something different). Unfortunately the service was slower today, but the other times it was always quick. Highly recommended

Unfortunately, the store doesn't manage to adapt the great ambience and styling to the service 🤔 The wait is far too long, you feel overlooked 🥴 Fries were cold and some of the chicken wasn't cooked through - it's a shame, this was the third time we've been here in Cologne and we won't be coming back

The service is very tipped - if you give a little tip then you are a good customer, if not then you will be treated badly. I also noticed that the service deliberately wanted to seat people at tables where the sun was extremely blinding so that they could quickly eat, collect and move on. Minus 1 star!

A building that immediately stands out. No matter whether from outside or inside. The staff is very friendly and accommodating. It was my first time there and it was worth it. The food is amazing, just the different variants you can choose from. Gladly again. I'm looking forward to next time.

American junk food in a beautiful style😂

The food is of top quality, but the service is slow. I would have liked to have had a drink or two, but waiting 30 minutes is too long

Lots of choice, prices a bit too high. The food was very tasty but the julienne fries were wafer thin and unfortunately too cold. Ambiance was very nice and the other food was also warm. Definitely coming back.

Food was super tasty, prices were very much in the upper segment. Service was a little slow.

There are other alternatives. Kindness missed.