Timberjacks Köln West in Köln

We went there for dinner on Tuesday. The location is very attractive and has a certain charm. Unfortunately, our meal was abysmally bad, which we reported. The waitress was very friendly and apologized. That was it, unfortunately. No compensation, no concessions when paying... nothing! Personally, I had the feeling that they're probably cutting back on skilled staff in the kitchen, and I think the franchisee should take action. We won't be eating there again and unfortunately can't recommend it to anyone.

The food was excellent. The steak and hamburger were perfect. For dessert, I had a Snickers waffle with ice cream and an original Snickers bar inside. It won't be the last time I'm there. I definitely recommend it.

We ate here for the first time today and were absolutely thrilled! The food came very quickly and was incredibly delicious! The staff was very friendly and attentive. We highly recommend this restaurant and would gladly return!

Ate well and spent a pleasant afternoon with friends.

Very delicious food, great atmosphere. I will definitely come back!

The only thing I liked: The atmosphere, the bull riding starting at 7 p.m. The food is really bad and way too expensive. Go to the competition, where at least the meat tastes like meat.

Honestly, i would recommend you to avoid this place. The interior and exterior looks amazing, but screams “tourist trap”. The service was kind and helpful, but unfortunately that didn’t change the fact that the food was borderline disgusting. Dry meat, overdone steaks, bland burgers and fries from a freezer, combined with uninteresting ice teas - all at a pretty steep price. Most of us felt sick after eating here, half of us didn’t finish their food and one of us vomited right after. Combine that with almost an hour of waiting… At least the staff was helpful and we only paid for the food we actually finished. (I actually returned my steak and got a new one, which was slightly better, but still underwhelming for 20+ euros)

First of all, I'd like to say that our waitress, Alexandra, saved a lot of things, and thanks to her, we had a lovely evening – hence the three stars, otherwise it would be fewer. We received a rather unwelcoming welcome from a curly-haired lady who later turned out to be the shift manager. We were seated at a table rather annoyed. The restaurant's hit-or-miss motto also became apparent during the meal. While some of the dishes at the table were fine, one couldn't be saved even with a refill. The shift manager promised a reasonable discount after we didn't want to wait another 15 minutes for a refill – but she wasn't very understanding. This reasonable discount turned out to be 10% off the dish, plus a free coffee – even though 50% of the steak was inedible. It was only thanks to Alexandra's support that we were able to achieve a mitigating outcome. So thank you, Alexandra, for at least being so dedicated and super-friendly!

Very nice steakhouse. Prices are a bit high, but the quality is justified. Although it was quite busy, you could easily get a seat without a reservation. It took a while for the food to arrive, though. But in such a lovely setting, you can certainly wait a bit.

Now that I work in the restaurant industry myself, I may be more critical of some things than an untrained eye. An absolute NO-GO: It doesn't matter what the outside and inside temperatures are – mayonnaise doesn't belong in standard containers in the condiment provided at the table. Above a temperature of 7 degrees Celsius, there's a risk of salmonella, and our mayonnaise was at least 17 degrees Celsius. Salt and pepper weren't refilled; they were also in the condiment, so I took them from another table. My son ordered a steak, medium rare, but it came to the table more than rare. I complained, and the result was medium to well-done. A restaurant that advertises itself with steaks should really have chefs capable of serving them cooked to perfection. Overall, it's totally disappointing and cheeky to charge such prices. Regarding the service: nice to look at, perhaps trying hard, but not professional in any way. There's a lack of passion for the restaurant industry. Overall, it's very disappointing. It might appeal to the untrained palate, but it's a no-go for those with culinary knowledge. For those who love fast food, this is a culinary highlight at completely overpriced prices.

Unfortunately, our visit to Timberjacks Cologne wasn't what we had hoped for. (Saturday evening - 7 people) ✅ Nice ambiance ❌ Insufficient service staff ❌ 1.5 hour wait for food ❌ Long wait for drinks! ❌ Very expensive for the portions! ❌ Bull riding: Waiting time of more than 30 minutes (for staff), even though the machine was unused! Overall, the staff was very attentive, but unfortunately, there weren't enough people for the number of guests. For us, it was our first and last visit!

Went there spontaneously last night, and the food was absolutely delicious. The waitress, Alexandra, was very friendly and gave us excellent advice. A big compliment to Mouri, too. He doesn't just escort guests to their tables, he also cleans the tables and brings drinks, as does his team. As a boss, he doesn't let on at all. Respect to Mouri.

Great restaurant with a super delicious breakfast. Something for everyone, from savory to sweet.

We've eaten better meat at cheaper prices and were, to be honest, a little disappointed.

The food was generally good and of decent quality. Unfortunately, the service was rather inattentive. Empty glasses remained for longer, and there were noticeable waits. When we raised this issue, the blame was placed on the kitchen. Overall, a solid visit, but the service clearly has room for improvement.

A very nice place. Well done in the American style with a touch of Canada. But when I order a steak (as a chef) and have to explain twice that I ordered a 300-gram steak, and they serve me the same 200-gram steak twice (including cold fries), and then they try to argue about it a third time, which I stopped right in the beginning because I HAD to send the steak back to make it clear that I wasn't going to be ripped off, then something's wrong. Timberjack's slogan is: (lol), You can't fake a steak... My experience: Yes(!) they can!!!

We went there spontaneously without a reservation. We got a table. And then the wait began. We waited at least 25 minutes for our drinks in 34-degree heat. The second attempt with drinks was similar. The service was very slow. There was no discernible system. We would have ordered more. However, the food was very good and served hot.

It was a lovely experience with delicious food. It certainly won't be the last time 🙂👍🏼

It was my first time there and I was invited in. Our service was really great and everything was amazing!

The place is simply awesome. It was another lovely evening.

There were five of us there. The food was delicious, and the waitress, Maggie, was especially friendly and accommodating. Even when a cocktail didn't quite meet our expectations, it was removed from the bill without comment and replaced with another drink. I had the Peanut Bacon Burger, which was really very good and almost the best burger I've ever eaten. Highly recommended :)

Overall, the ambiance is the best in the entire restaurant. The service was accommodating and okay. I don't like the menu layout. It's too overloaded. It's enough if you have a bit of everything, but it's amazing. Would I recommend it? Not really, but that doesn't mean it was bad; there are just better ones. Addendum: You're not greeted, served, and paying was also difficult. The service was really bad; you're passed from one employee to the next, and no one feels responsible for taking your order. Communication within the team seems to be poor. In my opinion, the service was not attentive. The shake had 80% cream and 20% shake. Thanks for nothing 🫶🏼 If my review gets deleted, no problem. I can prove I was there with bank statements.

Hey Timberjacks, what's happened since our last visit (about 9 months ago)? Complete ordering chaos: First, a cold veggie burger arrived, then a hot one—but soggy and completely flavorless. We've had the same burger a few times on our last visits, back then with a completely different, really good patty. Then our food arrived completely out of time (including the cold, partially frozen burger, which then took another 20 minutes to arrive). We also had to be lucky to even get a decent seat on the patio—despite having a reservation. Our fries came three times, twice with the wrong side, and we even had to pay for two portions, even though we only ate one of the three fries that were delivered. Oh yeah: The other veggie burger we requested was sold out :-/ We were constantly forgotten about when it came to drinks – and it wasn't that busy (I used to work in the restaurant industry myself, and our section was easily manageable with two people). Everyone serving was definitely friendly and helpful. But unfortunately, that's it for us with you. What a shame, really.

There was nothing major to complain about with the food. However, we waited almost 20 minutes before we could order drinks...not to mention the reordering. Things only got better when another server recognized us and took over.

The food is always delicious, and the cocktails are also very good. The interior design and décor are very well done. The parking spaces fill up quickly depending on the crowds. However, you should always be able to find a spot on the surrounding parallel streets. However, we find the food far too expensive for the portions you get. And reservations are a must.

The food was great and Maggie served us brilliantly and very friendly!

Unfortunately, the meat was a bit too cold and the sweet potatoes were very dark. It tasted good.

We went there on a whim. The food was quite good, but the meat wasn't perfect. The service was attentive and friendly. As for the ambiance, the location is outstanding, but it seems like the work environment isn't great, as we unfortunately witnessed a black-haired bartender yelling at several employees. Ultimately, we would recommend the restaurant, as long as internal disputes aren't carried out in front of customers.

Good food, American atmosphere. You have to like it.

The food is excellent and plentiful, and the ambiance is fantastic. You receive a friendly welcome and warm service. Drinks sometimes took a while, and the cleanliness outside (both on and underneath the table) could be improved. Nevertheless, we'd gladly return.

We just ate there. The food was average; upon request, the steak was cooked again. Unfortunately, it wasn't as good as we'd hoped. But several people have already commented on this. When we were served with a grumpy face the entire evening and hadn't tipped, the waitress then accused us of it. Thank you for nothing. We won't be going back. Such unfriendly behavior. We can't recommend it to anyone.

The smoked pulled pork burger is one of the best burgers I've ever had

First of all, I have to say that the welcome and the service staff were super friendly. The visual ambiance and the log cabin presentation, the music, and everything, can briefly transport you to the USA or Canada – Timberjacks does this better than any other restaurant I've been to. My recommendation, however, is not to have high expectations for the food; unfortunately, much of it was cold and/or burnt, or completely inadequately seasoned. Of the four main courses and two appetizers, about half tasted good. I'd come for a drink next time, but I wouldn't eat anything or try the dessert.

The ambiance is incredibly beautiful, but points deducted because it's unbearably hot inside, which somewhat spoiled the mood. The food, unfortunately, was nothing special. Maybe because we didn't have a steak? The burritos on the menu promised a lot in terms of taste, but didn't deliver. There was a maximum of 50g of meat in them, and everything was very tasteless. "The Best of the Sea" was a completely deep-fried platter (which would have been okay if everything hadn't been dripping with fat). The appetizers were also simply thrown into the fryer without any finesse. Nothing here had anything to do with cooking, which is why the reviews are a bit confusing. Fat as the sole flavor carrier describes it better. Sorry. Service was average, not particularly attentive, but friendly.

We ate here today. The service was very friendly and attentive. They even gave us a 20% discount as a gesture of goodwill because we had a complaint about the food. For the meal, we had a steak that was supposed to be 200g, but upon asking, they confirmed that it was 200g. The quality was okay, but the quantity wasn't 200g. Then we had a meat skewer/meat tower with vegetables. The meat was dry, and the portion was relatively small. The fries were good, and the best part was the truffle mayo. All in all, okay, but we wouldn't go back.

The Timberjacks concept is a must-experience; the gigantic wooden restaurant is amazing. The food is fantastic, the portions are generously sized and delicious 😋

This was my second visit. I was so excited the first time that I surprised my best friend with a birthday dinner invitation. Unfortunately, we had to wait an hour for our food. At one point, we weren't even asked if we wanted anything else to drink, nor were we informed that the food would take a while. When the food finally arrived, the fries were unfortunately soggy and slightly cold. The service also seemed unfriendly and lackluster. Unfortunately, it wasn't a pleasant experience...

Unfortunately, our visit was disappointing. Upon arrival, the receptionist was unfriendly and uninviting. The ambiance of the restaurant is appealing, but unfortunately, it's just a visual treat. The food took a very long time to arrive and unfortunately didn't live up to expectations. The nachos were burnt, and the steak was burnt on the outside and raw on the inside – we had to send it back. Overall, a disappointing experience.

Edit 2025: Sadly our waitress took over an hour after taking our plates (2 people) so we were almost asleep and didn't order any dessert anymore. Everything was really good! The steak was so good (perfectly bleu like asked), just like the onion rings, sweet potato fries (recommend aioli as dip) and the cream dessert. Wish the menu would more specify about the spiciness. Ordered the 3 peperoni, spiciest dip - was not spicy at all, I'm used to Carolina Reaper - so if you can eat spicy don't order and expect actual 'spicy'. It's made for everyone. U can ride rodeo, the whole restaurant is so good looking and even though it's a steakhouse they serve several veggie dishes. Friendly service, but I recommend booking in advance. Free parking behind the building. These people know what they are doing! Keep going!

We had made a reservation for my birthday in the afternoon, as the children were coming with us. There were three of us adults and two children under three. When we arrived, no one from the service department paid any attention to us, even though the place was empty. When we simply walked to the tables, we were stopped and asked if we had a reservation. Since my husband had already been there, he asked if we could have a table on the other side. The lady then told us that this area wasn't open, and certainly not for four people. Okay, so we chose another table. After that, nothing else happened. Our table did have a server who was in charge, but he didn't feel responsible. And all the other servers weren't allowed to take our order. Neither for drinks nor for the food. Eventually, someone came, we ordered, and got the food relatively quickly. One skewer, pulled pork, and taco rings... None of it tasted good, the sweet potato fries were okay, but the overall price was way too high. The table was sticky like hell, and the children's chairs were completely filthy. One more point for leaving our older son a coloring book.

The place is empty, there are 20 people sitting there, but without a reservation, there's no room. Well then.

Well, out on the green meadow at the tip of the city you can pretend to be in the big wide America... The optical illusion in this regard is quite successful. What's missing here is the American service mentality, which starts with a catastrophic reception, which could hardly be more unfriendly. Oh yes, there is a place like that in America, it's called Karen's, where people are deliberately insulted and treated badly. I think it's more of an unintended effect here. Everything is agonizingly slow and the wait for the food unbearable. The food is of average quality at best, considering the fuss surrounding it. The ambiance is generally quite nice and unusual, everything else so-so. We won't be going there again.

We were there with 10 people from our company. The atmosphere was great, if a bit cramped. The service was a bit too slow for my liking and came to us far too infrequently, often only after we approached them. The food wasn't good. I had a meat skewer that looked different online than it did in person, and then I paid €25 for one skewer... Way too much... And the meat was already burnt on the outside and tough. My colleague's burger bun was completely burnt on the inside and inedible. For starters, I had the feta with honey, which arrived soaked in water... I have no idea if they just added the liquid that's usually included in a feta package... For dessert, I had the Bananatella Bomb (7 scoops of ice cream), also not recommended. None of it tasted like banana or Nutella; it was probably just plain chocolate sauce instead of Nutella. One of them wasn't my thing at all. It tasted very artificial and was very hard and sticky, with a very dubious consistency... For me, this was the first and last time, especially for the price. I get better quality for less at other steakhouses.

The ambiance was great. The service was friendly, helpful, and personable. The food arrived quickly and was delicious.

The steakhouse restaurant in Cologne was a fantastic experience. The location is very impressive, and the food is delicious. Good meat comes at a price, so Timberjacks is a great choice for special occasions. There were eight of us there.

Next birthday with you again. Delicious food.

Very tasty food, nice service, great ambience, but unfortunately not particularly cheap. Last time I had a surf'n'turf skewer and found the value for money so inadequate that we won't be coming back. Too bad

Such an amazing place! Unique - you feel being in another place in Texas. The food as amazingly good, taken care of with detail. The service is great - friendly and on time. Recommended to visit 100% while around!

Really delicious food! It's a bit lacking for 5 stars, but overall it's really delicious. The service has definitely improved, and the mostly young ladies are really engaging. However, when it gets busy, you notice that things aren't quite working together. The atmosphere is great, though!

We didn't get a seat despite making a reservation! Many others before us had the same experience.

Actually a cool place. Unfortunately, neither the service nor the food can keep up. We were there on July 19th at 2:25 PM with 11 people. After 30 minutes, we finally had our Pittermännchen (pitcher man) at our table. Because they were probably putting too much pressure on it, the top tap broke. Some of us were completely drunk. The waitress only noticed after several calls. A quick wipe back and forth... That was it. After an incredible 90 minutes, the food arrived. I ordered a porterhouse steak, 700g, for 67 euros. The steak was served cold... returned. The steak then came again... sorry, but that was nothing... the steak had no roasted flavors and was quite marbled. I only ate about half of it. I also ordered the pepper sauce. It was so hot you couldn't eat it. There were 11 of us, and none of us will be visiting this restaurant again. Cool look, but unfortunately mediocre food and frosty service.

Super friendly staff and a great atmosphere. Unfortunately, we weren't that impressed with the food...the meat was unfortunately overcooked instead of tender, and the rosemary potatoes had no flavor. Additionally, the garlic was burnt instead of roasted, which made it taste incredibly bitter...a real shame!!! What also really annoyed us was that some motorcycle groups think they own the world...the entire entrance is parked with motorcycles, making it difficult to get in!

We were there on a Monday at 2 p.m., one table was occupied. We ordered two salads. After an hour, there was still no salad. In the meantime, four tables had been occupied after us and everyone had already received their order. So we asked nicely whether the lettuce might need to be planted. The waitress said, I'll ask 🤨. Then a few more minutes later the salad arrived with the statement that there had been a misunderstanding and a little "I'm sorry." Sorry, that's not the way to win customers back. When paying, it might have been nice to offer us an espresso as an apology or to apologize again. No, nothing. We've been there three times now and there won't be a fourth.

I couldn't order the sirloin steak well-done; it was only offered medium rare at most 😡. The staff ignored the empty glass on the table for over 20 minutes, and only after I specifically asked them to do it was I able to order a new drink 😡. Not enough parking spaces 😡. Very expensive for the poor quality of the meat 😡. Tried it once, never again!!!

Sunday 3 p.m....very busy. Grilled vegetables were unfortunately cold after 2 minutes, tasted like they'd just thawed, not fresh, and very little. The steak was already cold when served. I was extremely disappointed. I know a few people who are enthusiastic about the place and raved about it beforehand...a shame, I had very high expectations.

Unfortunately, I can't recommend this steakhouse at all. This review is based on my experience of two visits. I'll only review the second one, my wedding anniversary. I ordered two steaks of my choice, which was difficult because most were out of stock, supposedly because there hadn't been a delivery. That can only mean the meat in the left-hand window of the entrance is just plastic. I then ordered two medium-rare steaks. The steaks arrived rare, more like raw, just briefly seared. After complaining to the service, the steaks were taken away and cooked again. You'd think that would work in an establishment like this, but what came back were shoe soles, truly disgusting and beyond repair. Also a complaint, but at least they were accommodating with the price. Conclusion: Two chances, both with the same experience, NEVER AGAIN.

Timberjacks is an experience. The place looks amazing. The food was okay, although the Dirty Sanchez Burger was absolutely NOT spicy, even though it was listed as 🌶🌶🌶. The French fries weren't recommended either. But the dessert was amazing! We had to wait quite a long time for service every time, even though it wasn't that busy. Given the prices, it was still an experience, but we probably won't eat here again.

It's a really nice place and the food is simply great!

Upon entering, I was initially overwhelmed by the ambiance. Unfortunately, the food and service didn't live up to the appearance. Several times, parts of my order were forgotten. However, some were included in the bill. Unfortunately, my complaint was met with a less than sympathetic response, rather curt and the customer left to their own devices. For my part, I wouldn't dare visit again.

We decided to visit Timberjacks spontaneously – we were just passing through. We don't regret this stop. A wonderful atmosphere, friendly, helpful, and attentive staff. We definitely recommend Timberjacks!

The food, especially the meat, is very tasty.

Meat cooked to perfection... The fillet was a real treat. The ambiance was great. Service was good. Servers were very friendly. We always enjoy coming here when we're craving a good steak or burger. 🫶👌

I'm simply thrilled. Delicious food, lovely atmosphere. I'm still raving about the avocado burger, it's so delicious. Prices are reasonable. Reservations are recommended!

It's not comfortable on the street, especially when some strangers are sitting and talking very loudly.

Delicious food, great service used to be. Now, July 22, 2025: Waited in the front about 10 minutes, as requested by Timberjacks. No one came, even though the staff saw us. Then I looked for staff and finally found one after 5 minutes. They cleaned a table and offered it to us. Then I waited 15 minutes until someone finally took our order. Then you get drinks you didn't order, but kept because of the long wait. After 45 minutes, you realize that the people who arrived at least half an hour later have already gotten food, even what you ordered. After I complained about this, the waitress took the food from the other table and put it in front of us. An absolute NO-GO! So avoid Timberjacks, or assume you won't get what you ordered.

There were 10 of us there. The food was mixed – my steak was perfectly cooked, as ordered. Some of my guests were less than satisfied. My thin fries were inedible. The potato chips, on the other hand, were very tasty. The sauces were very smoky and flavorful, and above all, there was something for everyone. For the price, I would have expected more of a 5-star rating. It's a shame, the service was super friendly, but unfortunately it couldn't save the rating. It was also Sunday lunchtime, and therefore very busy, but acceptable. The steakhouse itself has a chic charm.

We had reserved a table. After a long wait (15 minutes), we were told our table wouldn't be available for another 30 minutes. Several groups were already waiting in front of us, too. The employee wasn't exactly friendly either. We didn't see the point in waiting another 30 minutes and left. It's a real shame...

A very successful concept and worth a visit. Sensational ambiance, impressive location. Good quality for a chain restaurant. The food is good, but not top-notch. If you want the American dream, this is the place. We'll be back.

A restaurant with light and shade. The restaurant is decorated in an American country style, and quite lovingly. The astonishingly high ceilings and relaxed seating ensure good acoustics and a certain coziness. Time passes well. The menu is American, very varied but rather expensive. Some of the steaks were quite good, the ribeye rather marbled (by that, I don't mean the typical fat eye). We found the steaks a bit undercooked, even though they were ordered medium. Perhaps this was because the pans in which the steaks were served weren't hot, so the steak didn't get enough time to cook. The side dishes were very generous, but consistently delicious. However, they take up a lot of space on the table, making it extremely crowded. Another downside was that drinks sometimes took a surprisingly long time to arrive. We also noticed how long it took the waiter to clear the table. The waitress cleared a few plates and came back after what felt like ten minutes to get more. After a longer wait, she came a third time to get the rest. But it wasn't that bad. Overall, the positives outweigh the negatives... but the bill hasn't arrived yet...

Very good restaurant, beautifully decorated, very friendly service, and delicious food. It wasn't the last time we were there. It's best to reserve a table, as it's always busy.

Simply superb. It's delicious, it looks awesome.

AUTHENTIC - HARMFUL - EXCELLENT (Also for vegetarians) You should definitely make a reservation if you want to eat here. The restaurant is fully booked, especially on weekends. Even from the outside, the building is very impressive and invites you to dine in Canadian/American style. Inside, this impression is even more impressive with its absolutely spot-on decor and numerous eye-catchers. Everything in the shop conveys the ambiance of a typical North American BBQ hotspot. A glance at the menu offers a huge selection of different dishes. While one or two BBQ classics, such as spare ribs or beef ribs, are missing, otherwise you'll find everything your heart desires. For reasonable prices, you'll find very tasty and harmonious dishes here. I'd be happy to go back! 😎

Today, as a family with two children, we spontaneously went to Timberjacks – unfortunately, without a reservation, which was of course our fault, and we fully understand that a table might not be available. What disappointed us, however, was the way we were treated at reception. The greeting was cold and distant. When we politely asked if there was a table available, we received only a curt "Absolutely not" – without explanation, without further words, without any sense of hospitality or understanding. The employee simply stood there without comment – no "I'm sorry," no "Maybe next time with a reservation," nothing. It was as if we weren't welcome at all. Unfortunately, the situation felt not only rude to us, but also unpleasantly condescending. At that moment, the employee's demeanor seemed almost disrespectful or even latently racist – and that definitely shouldn't have a place in a restaurant that advertises itself as open and experiential. Families with children, in particular, should at least be treated with kindness – even if there isn't room at the time. A little empathy and humane treatment would have made a big difference here. So we're left with a bitter aftertaste from a visit that should have been pleasant.

The ambiance is simply fantastic. It immediately captivates you as you drive up and park. The interior is beautifully designed, as if you were in a hunting lodge—cozy and somewhat rustic. The layout of the restaurant is truly remarkable. The food was excellent, the drinks were good (I personally found there were too many ice cubes in my drinks). The service was very friendly and prompt. Overall, I'd definitely come back.

Unfortunately, this was also our first and last visit. There were 10 of us there on a Thursday evening – it really wasn't busy. The steaks were all shoe-high, ordered medium but cooked all the way through. The staff didn't know exactly which meat was which. Three burgers were "refrigerator" cold, meaning they hadn't even been warmed up beforehand. Sides were forgotten. We didn't ask for drinks again. And that was despite the really steep prices… We also waited 50 minutes for our meals. There are definitely better restaurants in this price range.

I was invited there for my birthday yesterday, and I'm absolutely thrilled. The ambiance, the super friendly service, and the excellent food 👍 were all perfect. What I really enjoyed was that, despite the size, you can have a good conversation and it's not too loud. The menu is huge, and the food is truly amazing 👍. We'll be back

The idea was good. We wanted to have lunch there. Now comes the "BUT." My expectation of a restaurant that advertises, among other things, steaks is that I get the steak I want. Sorry, but if I want to eat a fillet steak, I didn't want to hear, "Sorry, this dish is sold out, you can have this or that dish, but I only have one of that dish left." That's just sad.

We went there for the first time for a birthday celebration and were absolutely thrilled! We had a lovely table, the service was impeccable, and the lady was really friendly and funny. The food? Absolutely amazing! The value for money was definitely justified and reasonable. It won't be our last visit. ☺️

If you like American restaurants, you'll love this! We were there again today (July 14, 2025) and it's still good. Maggie's service is unbeatable. Friendly, attentive, fast, and competent. 100 out of 100

Despite having an appointment, I waited over 25 minutes, and then waited an hour for the food. The steak was inedible (like chewing gum), but the rest of the food was delicious. Unfortunately, I was very disappointed with the service.

It's always a shame when you try to convey the American flair in Germany. It just goes wrong. The food I had: no go! Coleslaw in tiny bowls, hey, I want salad as a side dish, not as tapas. Julienne fries are like Alumette fries and get cold and hard extremely quickly. The Onion Blossom wasn't cooked through; there was only raw onion inside. Especially since we had to complain because it didn't arrive with the other orders. The Choppotle Mushrooms were overcooked and only spicy, so I could hardly enjoy them; all the other seasonings were completely overdone by the heat. Overall, I have to say: "They always tried their best!" But a compliment to our waitress: She went to great lengths to salvage everything with her charm. What a shame about a lovely evening.

My son wanted to have dinner at Timberjacks for his fifth-grade transition because he loves burgers. So we did. We'd never been there before, even though we live only a 15-minute drive away. And I have to say, I'll be eating there regularly now. The reception and the food were really very good, but the service was incredible. Ms. M. Düster (according to the bill) made this evening very special. She was super nice to the children and always had a smile on her face. Even when my son ordered a second kids' cheeseburger, she nodded respectfully and said something amusing in her friendly, relaxed manner, so we could laugh together. Thank you so much for a great evening. I'll be back soon. P.S. We were there again today at the start of the holidays, and even after a year, Ms. Düster recognized us. Fantastic! Someone who lives and breathes their profession. And the service was also very good again. I don't need to say anything more about the food... world-class. See you very, very soon.

I visited Timberjacks Cologne last Tuesday for a business lunch – and was truly impressed! 🇺🇸✨ The restaurant is decorated in an American style and offers a wonderful, cozy atmosphere with lots of wood, harmonious lighting, and a well-thought-out concept. Perfect for a relaxed meal – whether for business or pleasure. The service was extremely friendly, attentive, and professional – exactly what you would expect from a business dinner. 👍 Timberjacks also impressed me from a culinary perspective: I had a beef fillet 🥩 – cooked to perfection, wonderfully tender, and with excellent flavor. It was served with creamy spinach leaves and crispy French fries 🍟 – a perfect combination. All in all, a thoroughly enjoyable visit. I would love to come back and can highly recommend Timberjacks – to anyone who appreciates good meat, a great atmosphere, and excellent service! 👌

Great atmosphere, the kind you only get in the States. The steak had to be sent back to the kitchen twice, but the waitresses immediately resolved the issue and, with their friendly and professional manner, made it all better. 5 stars plus for the waitresses. We'll be back; perhaps the kitchen was just having a bad day.

Absolutely amazing, just like in Canada. Great steaks, friendly staff, live music, and a lovely atmosphere.

Good environment but expensive and food only average

Actually, zero stars for our visit. At least for the steaks! I ordered mine medium and it was well done, completely cooked and flavorless inside. This is no joke, like plastic. Any normal steak master would turn in their grave. You could see into the kitchen during preparation, like at McDonald's. That's exactly what it looked like during preparation. Unbelievable! When the food arrived, there was no cutlery, which was also unwearable. That's what the steak was about. The fries were served cold twice and burnt once, and rock hard. I've never experienced anything like it. P.S.: I haven't written any Google reviews of restaurants in the last five years because I'm very easy-going when it comes to food. But now I had to. STAY AWAY!

It was our first time there, and I had a Big Daddy Burger, which was delicious. We'll definitely be back.

This is my third visit to the restaurant, and I'm absolutely thrilled again. The service was incredibly friendly, the food soooo delicious, and the prices are reasonable. I find the ambiance unique and would happily invite guests to Timberjacks. Thank you very much.

I'd like to write about the food, but this is the second time there are no tables available. Last time, everything except two was free and we were sent away. Since it's very far from me and I'm in the area again today, I tried again and, lo and behold, there's nothing. It's a disaster to even get a table...

We were there on a Saturday evening with four people, and it was simply fantastic! We had a reservation and were seated right away. We quickly got our drinks, and after less than 20 minutes, we had our food. We all enjoyed the food immensely. The dessert was also delicious! We will definitely be back.

Been there twice, the first time 2-3 of the dishes I wanted were sold out, it can happen sometimes, the waiters were new and took a bit longer, which is okay, now for the second visit. I was there at 9.35pm and wanted to eat. The waiter said tables wouldn't be free until 10pm. I wasn't even offered the bar to wait a bit. I then went around the shop and saw about 5 free tables, felt like I'd been ripped off and left, smoked a cigarette outside and at 45 they were still free.

The atmosphere was really cool. But the food was mediocre at best. Unfortunately. I can live with the fact that they don't offer ribs or "real" bacon (both from pork) for various reasons. You can read about it on the menu beforehand. Although an American BBQ should offer exactly that kind of thing in abundance. But overall, the food was really just average. The mac and cheese was just pasta with cheese mush (I can't think of anything else to describe it) on top. Both burgers were okay, but really nothing special.

Definitely worth a visit 👍 Waiting time is to be planned

Very delicious food, very delicious drinks. BUT! There were two of us there, and we were initially seated at a table for 12(!) people because otherwise we "would have had to wait longer," even though we had reserved a table. Then we noticed that a table for five was free behind us, so we asked if we could move, as we felt a bit lost. The Black gentleman (I'm only saying this for the sake of clarity) at the reception told us that this wasn't possible because he wanted to seat five people there. We then suggested that five people could be seated at a table for 12 rather than two. That was fine. But now comes the absolute kicker: We briefly went out, came back in, and wanted to go to our table, where suddenly other people were sitting. It turned out that the Black gentleman in question was kind enough to move us without any information. That's completely unacceptable!! We would have absolutely agreed; But something like this has to be clarified BEFOREHAND; presenting guests with a fait accompli is an absolute no-go! We then, of course, informed the black gentleman at reception that we didn't think this was acceptable at all, and he blamed it on an incredibly helpful and friendly waiter who (after consulting us) had absolutely nothing to do with it. Simply ridiculous!

Reserved and we had to wait 45 minutes… not possible

Great American atmosphere! However, the wait was very long, even though we were practically the only ones in the restaurant. The food was very greasy.

The place is spectacular; it feels like you're in a super cabin in the Rocky Mountains. The atmosphere is very nice. The only downside is that if there are too many people, the food gets a bit weak. It could have been better with country music.

Delicious steaks and side dishes, with a wide selection of meats, sauces, and side dishes. Reservations required.

The quality has declined significantly. The food almost always arrives cold or lukewarm, and there are far too few service staff, who are completely overworked and you can only feel sorry for them because they have to deal with all the complaints. Non-alcoholic beer was served with alcohol... This shouldn't happen! The price-performance ratio is no longer good. Portions seem to be getting smaller and smaller. Long waits to order, but also for the food. Started great - now a flop Sad!