Timberjacks Köln West in Köln

Hammer! I was there for the second time. The burger was great, as expected. I'll be back.

Rarely eaten so well. Prices, well... nothing for every week. Service was very nice but there were just not enough staff for the size.

I was skeptical because of some of the bad reviews about the quality of the food and was pleasantly surprised. The meat was on point for everyone. Vegetables too. Delicious. The tomahawk steak was amazing. My favorite, however, is the sheep's cheese with red onions, walnuts and figs. Super tasty. The service is also 1a. There is nothing to complain about, we would love to come back.

Friendly staff, quick preparation and super tasty food

Had a small mistake while eating. Kellner gave a fair discount on the final bill. Rarely have we seen such fair behavior given the number of guests.

I'm still deeply impressed. A great restaurant with a super nice interior. The food was super tasty. The staff is very friendly and always tries to ensure that nothing is missing. Thank you for the lovely evening. We would love to come back ☺️👍

Great location, super nice staff and delicious food, it's a shame that the fries only arrived lukewarm. The only disappointing thing was that we had reserved for my partner's birthday and according to the employee it was noted that the staff on site would take care of a little surprise (candles etc.). If this hadn't been possible, of course it wouldn't have been a problem since something like that isn't a must, but it worked for our neighboring table so that the cake with candles went past our table, an unpleasant and disappointing situation if it works for some but works for others not.

Good food, great team, super satisfied.

Went there again spontaneously today, the staff is very friendly, the food was, like the last few times, very good, the atmosphere is very cozy, you felt welcome and it was a nice evening

Very friendly and attentive service. Food very good and plentiful. Rustic atmosphere. Totally my thing

Super nice location. Nice ambience. Exceptional toilets. Service Maggie was very friendly. I'd love to come back!!!

This is the second time we've been here and every time we've been super excited!! TOP ambience – look up at the ceiling! The huge TV is a real eye-catcher!! And the bar too, WOW! If you ever come here, be sure to go to the toilet, it's just something different. The food was delicious, lots of it and very high quality. The dessert is just so American. There is something for everyone! Go there and see for yourself! Just RESERVE in advance! This is very important at Timberjacks, but it should be a given in a store like this. Many thanks to Maggie, she was a great waitress who catered to every request.

Honestly, I've been there twice now and you just can't eat steak!

It was a very nice evening there. Beef and BBQ. All very tasty. Great iced tea drinks, cakes and large sundaes.

Basically a good restaurant, but the waiting times are almost outrageous for the prices. Went here for breakfast and waited over an hour for the food (4x scrambled eggs with bread). Scrambled eggs were only lukewarm, the pancakes were almost cold and arrived before the actual breakfast, even though we ordered them as “dessert”. We also waited another 20 minutes for an iced tea and 3 coffees. :) Too bad...

Exceptionally good service, good food, it just has the price!

Great selection of food and drinks. Helpful staff who can assist with Mexican/American cuisine selections. The furnishings are reminiscent of an oversized mountain hut in Canada. An experience👍

Impossible behavior by the staff on Monday 11/4/24 at 1:30 p.m. At the entrance we were extremely rude asked to wait outside for at least 30 minutes. When we asked why, staffing problems were cited. Since a maximum of 10 tables were occupied and there was enough space, we thought it would have been hospitable to let us sit down and point out that it would take longer today. The five of us then preferred to eat somewhere else. Continued success and good sales, but without us in the future.

Despite having a reservation, we had to wait about 40 minutes for our table. Even though we told the waitress that it was our son's birthday, no congratulations or a small gift. The entire operation and process was uncoordinated. The waitress was robotic and her asking if we wanted anything else sounded artificial. I won't be coming back with my family any time soon.

The decor and ambience are great. The service is very uncoordinated and slow. The steaks are good. The BBQ plate wasn't really good. The meat was very dry. The sauces and side dishes are very overloaded, too much salt, too strongly seasoned. Given the prices, I probably won't come back.

We were probably there at the wrong time. The food looked very good but was cold and the service was a bit lackluster. We won't come here for dinner again.

Ambiente ist super von außen und von innen. Essen war auch in Ordnung. Karte ist Zuviel Auswahl meiner Meinung nach. Preise finde ich zu hoch. Service war mangelhaft wenn man ne 20 min. obwohl man reserviert hat auf sein Tisch noch warten muss. Bedienung nett aber sehen nicht was fehlt, Getränke zum Beispiel erst Getränk ging schnell, andere Getränke hat man ne halbe Stunde gewartet und auch beim bezahlen. Toiletten modern aber unter aller Sau, Toilettensitz bepisst Mülleimer überfüllt und Waschbecken Sachen aus als wenn da einer rein gekotzt hätte.

After our visit yesterday, we can generously give it 3 stars because both the ambience and the food are very good. There is considerable room for improvement in the areas of service (incredibly long waiting times for food and especially for drinks, which is hard to understand) and cleanliness (dirty hallways, sticky tables, dried plants and the toilets were hardly clean during our visit yesterday). to describe). It should also be mentioned that the price level is very high, but luckily you know that beforehand and have to decide for yourself whether it is worth it. The incredibly confusing menu made life a bit difficult for us as first-time visitors, but of course each of us found something suitable and tasty. All in all you get a good 3 stars. The good thing is that we can work on the service and cleanliness so that the guests feel comfortable. In our group we agreed that the visit was ok, but that the slightly longer journey of 35-40 minutes was not worth visiting again, as there were enough restaurants near us that had comparable or even better food have level. I wish the Timberjacks team continued success!

After the neighboring table had been cleared and I was showered with cola, I lost my temper a little. That's what happens, but then you have to make decisions. Instead, you are simply ignored and, as a thank you, you are allowed to wait well over an hour for your food in a restaurant that was pretty empty at the time. I won't eat there again

Great atmosphere but long waiting times and high prices for mediocre food.

Nice ambience, food tastes good and friendly staff

The most beautiful rustic restaurant! Excellent food, quality, taste and flavor! A local grade 10!

Super delicious food. Huge selection. Even as a vegetarian it was difficult to decide. Whether it's a burger or Mexican or one of the many delicious side dishes or desserts, you'll definitely get your money's worth. The atmosphere is super nice. You feel like you're dining in a nature park on the west coast. It feels “real” and doesn’t try to mislead the customer. The restaurant's building alone speaks volumes. It is built entirely of wood (not just paneled). I recommend everyone to try this restaurant!

The food tastes good and the ambience is great. However, the service is catastrophic. In particular the aspect that reservations are necessary for every stay. I beg you, half the store is empty, 40% of the parking spaces are free & you don't have space for 3 people? On top of that, I had the nerve to offer to come over on the phone beforehand because there was definitely something available.

Simply mega 🎊 great food, brilliant service. Perfect all around, hope you build one in Berlin 🙏🙏🙏🔥🔥🔥

I would like to highlight Ugur's very friendly and competent service. I have rarely been served so attentively and yet unobtrusively, which was really great and gave us a lovely evening. The atmosphere is really nice, although there was a lot going on, the noise level was kept to a minimum. The only thing that bothered us was the colorful spotlights, which is somehow inappropriate. Food was very tasty, not cheap in terms of price but still completely justified for the ambience and service offered. Reservation went smoothly, we would be happy to come back.

Very good food and great ambience. We'll be back soon!

Nice atmosphere, service quick and very friendly, food delicious. Gladly again 😉

A really nice experience, we would love to come again for the tomahawk. Some meat on the menu was sold out.

Very large steak and burger house in an XXL log cabin design. Staff very friendly. The food was good. However, in addition to the individual tables, there are also many group tables. It's a matter of taste whether you want to sit at a table with strangers. Basically recommended. Table reservations (even during the week) are recommended.

Our friends suggested an evening meal together at this place one Thursday recently. The free car park is large and, even though it was quite full we still found place to park on the side nearer to the main road. Our friends had chosen a table near the stage which was a bit unfortunate as the live singer came on later and it became a little difficult to have a conversation and talk over his singing. Nevertheless, the rest of the evening was fantastic. Our waitress, Maggie looked after us splendidly. She helped us with the extensive menu and was patient as we "hummed and hahed" over what to choose. For me, it was relatively easy. I chose the 400g version of the brisket burnt ends with some sweet potato fries. Delicious. My friend went for the 200 g version of the same thing but couldn't finish it. So I helped him out. My wife had a chicken Death by Bacon Burger which she thoroughly enjoyed. Unusually for me I also went for a dessert as the ice creams at a neighbouring table looked great. I chose the regular serving of a "nutty crunch ice bomb". I had trouble in finishing it even though it was also delicious. Throughout the meal I washed it down with draft Bitburger beer. The atmosphere in this huge place is very US American, hunting lodge style. They even have a bucking bull ride which we decided to skip on this particular visit. And fortunately, unlike most such diners in the USA they didn't have multiple TV screens pouring out NFL American football. Or baseball or basketball. Thank goodness! Even the modern, clean restrooms were decorated in the same timberland style. All good and we'll be back!

Our friends suggested an evening meal together at this place one Thursday recently. The free car park is large and, even though it was quite full we still found place to park on the side nearer to the main road. Our friends had chosen a table near the stage which was a bit unfortunate as the live singer came on later and it became a little difficult to have a conversation and talk over his singing. Nevertheless, the rest of the evening was fantastic. Our waitress, Maggie looked after us splendidly. She helped us with the extensive menu and was patient as we "hummed and hahed" over what to choose. For me, it was relatively easy. I chose the 400g version of the brisket burnt ends with some sweet potato fries. Delicious. My friend went for the 200 g version of the same thing but couldn't finish it. So I helped him out. My wife had a chicken Death by Bacon Burger which she thoroughly enjoyed. Unusually for me I also went for a dessert as the ice creams at a neighbouring table looked great. I chose the regular serving of a "nutty crunch ice bomb". I had trouble in finishing it even though it was also delicious. Throughout the meal I washed it down with draft Bitburger beer. The atmosphere in this huge place is very US American, hunting lodge style. They even have a bucking bull ride which we decided to skip on this particular visit. And fortunately, unlike most such diners in the USA they didn't have multiple TV screens pouring out NFL American football. Or baseball or basketball. Thank goodness! Even the modern, clean restrooms were decorated in the same timberland style. All good and we'll be back!

The reservation was easily made online, there was plenty of parking on site and the order was taken quickly. The food was delivered on time and was very tasty. We are already looking forward to the next visit.

Top service, top food. Thumbs up.

We had dinner with 5 people. Unfortunately, the table reserved in advance was far too large for 5 people, so conversations at the table were not possible. The service was completely overwhelmed, full restaurant, hardly any staff. Some of the food we ordered was missing, so we couldn't eat together. Everything is basically not that bad. For me as a vegetarian, however, it was a complete no-go that food was brought to the table in the pans of other dishes. My tomato dip was in the pan of a bloody steak and was not edible for me. I asked the waiter to bring me a replacement, he left the table briefly and brought me the same bowl again. I complained to my colleague, who told me that you should tell me in advance that you are a vegetarian. Otherwise it is common practice to transport the food in this way. Unfortunately, since I can only imagine what is going on in the kitchen, I will never eat here again. Timberberjacks should be ashamed of their employees' behavior towards vegetarians or simply not offer a vegetarian menu. Will never eat here again and would only recommend this restaurant to meat eaters and strongly warn all vegetarians against Timberjacks. I can't say whether it tasted good or not. I've lost my appetite.

Great ambience, good service, good burgers. Gladly again.

Very American atmosphere, large rooms, really something special in terms of look and feel. Very friendly service, food and drinks are a bit more expensive, but also good portions

Been there four times and been disappointed four times. Even though the food arrived 3 out of 4 times raw and was really edible and the drinks were also convincing, the staff and service ruined the good impression. The highlight was the welcome from Maggie, who was so rude, cheeky and bold that we left the restaurant straight away. That was definitely the last time.

Fast food couldn't be served more stylishly. Absolutely American atmosphere with a large menu tailored to American tastes.

Very perfectly done restaurant great ambience The menu is perhaps a bit too large The service was very good We had a very friendly and attentive waitress Thank you for that The food was very good and tasty There were four of us and everyone was very satisfied It might have been a little hoarse Still, five points for everything We'll definitely be back.

Went here for dinner with 10 colleagues in the afternoon. Everything went smoothly. The waitresses were very friendly and quick. We say thank you.

It was our first time eating there. Ambience and service are great. Fries, onion rings very tasty. We had the skewers and let them flambé briefly at the table. However, I unfortunately found the meat to be too cooked/dry and it quickly got cold. The pulled beef consisted mostly of meat that was so dry that we couldn't chew it or swallow it. We reported this to the waitress and we received a new plate, which was much better. Drinks and ice cream were also very tasty.

So the look of the store is really unique and really beautiful. But unfortunately that's the only positive thing there. The service was absolutely listless and unfriendly. Unfortunately the food was also absolutely inedible. We discovered the store on Tik Tok and have wanted to go there for a long time since we live a good 200 km away, but it wasn't worth it

Very good service in a great atmosphere, the food was quite good so far, we just had different expectations. But I'm not deducting a star for that because it was my taste. I will definitely repeat the visit and I will be completely satisfied

We ate there for the first and last time today. The ambience is really very nice. The service leaves something to be desired, friendly is different. You weren't asked whether you wanted something to drink or whether everything was okay and the food tasted good. Unfortunately, we (6 people) didn't like the taste of the food and the portions were really small.

Great atmosphere, friendly service and delicious food. Everything as it should be.

Cool hut, the service and food are average.

Let's start with the food, disgusting! For a small plate that was supposed to be for two people, it was unbearable. The price is overpriced. Our waiter was listless and unfriendly to us. The location was very nicely designed, but that was it. Not recommended, no one was full!

Sensational location, paired with great food and great service. Went here for dinner in the evening and again for breakfast in the morning. Both were brilliant, well thought out and simply DELICIOUS. You really have to look for a shop like this for a long time. Despite the shop being full, the waiters were very attentive and friendly...a clear 10/10 from me 😉 we will come back 👍🏻

Very good quality, cool location, friendly staff, good service. Definitely recommended.

I had lunch there with a colleague on Friday. It wasn't my first visit to a Timberjack restaurant, so I was already somewhat familiar with the menu and the food neither surprised nor disappointed me. However, I have to give special praise to the lady in service. Everyone could only wish for such a considerate, friendly and competent employee. Since I grew up in a catering business myself, I really appreciate such employees, because there aren't many of them left!! 👍

A little more expensive but worth it, the food and the service and the restaurant are great

Super delicious food and very nice service

We tried three times to spontaneously get a table on site, each time we were rejected, and today the restaurant wasn't even half full. That's a disgrace! I can't recommend anyone to eat there because you have to wait forever for waiters and service.

A great atmosphere and really good burgers. The pulled beef burger was the best of its kind I have ever eaten.

I can only recommend it to everyone

After initial difficulties with the reservation, we were more than surprised by the great service and the incredibly delicious food. The selection of desserts is also large and the taste was more than convincing. We were served by Magarete Düster, she was a super nice server and left a very positive impression.

Reservation was a disaster, we were rejected on the phone and then reserved a table online and got our turn! Receptionists have failed across the board! However, we were surprised by a very nice waitress and a great kitchen and the ambience is also first class! The food is worth the money! All in all, an absolute recommendation!!!

We were there for the first time. We liked it very much. The ambience is awesome. The food is great, we enjoyed it. You have to experience it once. Thank you

Food not that special except for a small selection. The wraps and chicken etc are standard like everywhere else but it was still fun

Regardless of whether it's breakfast or dinner, it's always an experience, it always tastes very good, but the prices are a bit sporty 👍😁

Wow! Timberjacks really impressed us as a family. The food is super delicious. Large portions with nice staff.

Wow!! Just wow! Super tasty, super nice, good service. The chairs were just a little uncomfortable, but otherwise really nothing to complain about.

My friend discovered the restaurant👀 when we drove off the highway on Sunday. Since we are only in Pulheim for 2 days, we decided to have our farewell dinner here. We're still amazed 😍, we actually only took photos with our eyes. The decor/ambience is fantastic ❣️and even if you took a few photos, you wouldn't be able to express the feeling you felt when you entered the restaurant. We were actually overwhelmed by the menu, but with the help of the waitress and the guests next to us, we made a decision and were not disappointed💝. There was even non-alcoholic beer on tap🤗. A dessert couldn't be missed either😋. Price performance is great, the service is great❤️. Even though it was busy, we were served quickly. We will be back in Pulheim in the summer of 2025, then we will come back!! We wish you many more satisfied guests and stay healthy 🍀

Nice and authentic atmosphere. The service friendly. The taste of the food is convincing, even if everything is pre-packaged, but it is not without price and still not very generous in terms of quantity. The side dishes, which have to be ordered separately and cost a considerable extra surcharge, could really be more plentiful. Certainly worth a visit to have a drink there, but when you eat it becomes clear that it is a restaurant chain that no longer has the character of a barbecue shop.

Catastrophe, starter cauliflower uncooked. We're not talking about al dente, but almost raw. There is a 50% discount on this. Main course salmon cooked to death. Completely dry. Went back too. There were two of us. My partner ate his food, I was left without, not even a greeting from the kitchen that we can eat together. From then on the waitress ignored us. System restaurant with a chic atmosphere and really bad food... you won't see us there anymore

We were there with a larger group (13 people) and we really can't complain. The staff were all very friendly and attentive. The meal took about 45 - 60 minutes and was really very good! Delivered as ordered and very tasty!! Gladly again 😊

Very well designed and a good concept

I went there for dinner with my partner. Their appetizer of pimentos with cauliflower was a bit of a nightmare. Some of them still raw or not fully fried. Okay, you got a 50% discount on the price of the starter. Her main course, the salmon, was completely fried, i.e. dead, and was dry and not edible. Has completely gone back. According to the service manager, the salmon was perfectly fine and fried according to specifications. Okay, if that's the default in the catering system, fine. The only thing that isn't so nice is that when you express legitimate criticism, the service no longer pays attention to it. The ambience is quite nice in the location but it was the first and last time for us..

Top shop for a nice evening. The atmosphere was great, the staff was more than friendly and it tasted excellent. Bull riding is fun for everyone.

Let's put it this way, it could be 5 stars. But the service that was strongly represented today. Something should be better. Eating 4 in 1.5 hours is semi, especially overtaken by 2 tables. The last time I was there, it was served incorrectly twice. No broken leg. Today 2 patties were delicious but crumbled and for me not even between the slices of bread, but something clearly next to it. A little more effort and you'll get a top rating

Unfortunately, after my first visit to Timberjacks, I'm disappointed with the food. The burgers were not convincing in terms of taste and arrived at our table only lukewarm. The atmosphere is actually very nice and inviting. The waitresses were also very friendly. Unfortunately, we had the misfortune of sitting directly under a loudspeaker while there was a live performance scheduled that evening and the sound check was in progress. This made conversation impossible at times and should definitely be resolved better.

We had a wonderful evening at Cassandra Steen unplugged.

The ambience, the food and the service were excellent 👍

We ate at Timberjacks several times. It's always a change to eat there, even if it's just a quick stop by motorbike.

New restaurant, very busy. Reservation is therefore essential. The selection of drinks and food is gigantic and everything I tried was very tasty.

Unfortunately I have to say the food wasn't good. We had burgers. Meat hard as a biscuit, dry and totally over salted. Unfortunately it was burgers for both. The rest was ok. Not great but ok. Ambiance is really great, there's no other way to say it. I'll give it a chance at some point. But now I have to say that it was sobering.

The taste of the food was great (various meat specialties on a platter - Monday special), but the portion size is more suitable for a woman than a man. It was tasty and the service was very good, but unfortunately the quantity could be significantly more for the price (main course + side dish + sauce usually around €30). Cocktails very tasty, staff great. But if you're not very full for the price, you're somehow not satisfied.

Large variety of dishes, very tasty in a beautiful ambience of a Canadian wooden house. A delicious dessert is also highly recommended.

Great place to eat and great ambience

I had been looking forward to Timberjacks for a long time, but unfortunately my high expectations were not fully met. As expected, the atmosphere was very cool, the portions were more than sufficient and the meat was cooked to perfection. However, the service was not good. We waited almost 20 minutes until we could order the first drinks. And everything else took a very long time. Apparently there was only one waitress responsible for our area, which was simply not enough (even though the lady was really nice and quick). I also found the smell in the restaurant disturbing. My clothes smelled like a bad chip shop afterwards. The men's toilets were also unpleasant. All urinals were blocked or overflowing. Not nice

Highly recommended. Very tasty food (shrimp and burger super good) Nice service and great ambience

Waited over 2 hours for food on Monday despite having a reservation

There were three of us at Timberjacks. Reservation unproblematic. The ambience was impressive and was worth a one-time visit. The service was friendly but inattentive. Cold burgers after 1 hour. A standard burger with tons of hot mustard that you would have thought you had ordered a mustard burger (there isn't). The meat was not just cooked through (I would have liked it medium rare. But they didn't ask) but over it. Actually, hunger would have caused him to ignore it, but he was really cold - not just lukewarm. The Pmmes too. Like after a 30-minute trip to the to-go snack bar, if you pay attention to arrives. A note to service showed that it appeared to be a known problem. Compensation was a coffee that didn't come. 3 stars because one person out of the three of us was satisfied. Maybe we're just unlucky. But my money is too valuable for me to gamble. Not again.

Tables and menu sticky. The food was again good and the service was quite attentive. We made reservations in advance because without a reservation there is very little chance of getting a table.

Complete disappointment! 4 people with different steak orders. 3 steaks were at most luke warm, rather cold. I ordered a porterhouse steak. No grill aroma, it was like cooked. Plus point: the baked potatoes were good. We won't be coming back My conclusion: Didn't live up to the hype. Too bad.

Went here before the Blackberry Smoke concert and it was great, great service from waitress Jadranka, the ambience was perfect, and the food was simply fantastic.

Unfortunately not for me. So compared to MissPepper, a real disappointment. * In-house IceTea disgusting * Burger too small, hardly any sauce, the bun was dry * no fries with the burger, only at an additional cost! I paid about 16 euros and came out hungry...that's not possible At Misspepper the burgers are bigger, better and there are always fries... Unfortunately, I never see you again Staff always friendly +1 star

Very successful atmosphere. Service has its weaknesses, but overall it was enough for a nice evening. Great starters and main course rounded off the evening. Gladly again.

THIS DOES NOT WORK AT ALL!!! We (2 people) have wanted to go to Timberjacks Pulheim for a long time. Today was the day. We happened to pass by it and went in spontaneously. It was 2:30 p.m. and the place was yawningly empty!!! There are 3 young men in front of us. They were probably there before and explained to us that we would be assigned a place. But there was no one at reception anywhere. After waiting for a while and asking an employee who was standing some distance away, an employee finally came. The young men had made reservations and were shown to their table. A young lady came to us. After we explained to her that we didn't make a reservation, she awkwardly browsed through the computer, then called a colleague and said she'd go take a look. When she returned from her tour of the restaurant, she told us that she had no room for us. As I said, all tables were free and it was unlikely that everything would be reserved for 3 p.m. When we pointed out that almost all the tables were free, she said that not all areas were open. Whatever that means. We then left. A group that had arrived after us and had noticed the whole thing also turned on their heel and left the restaurant. I don't know what people think about Timberjacks, but this behavior is incomprehensible. They'll never see us again.

Difficult to get a table Service is everything, always very busy! Very friendly, great food, more staff and utilization of the empty tables would be great, we would then drive by more often (spontaneously) so we are now planning around one to four visits per month (usually 3-6)

Very friendly staff, great atmosphere, perfect food, it's always an experience

Extraordinary location, everything two sizes bigger, very nice staff, extremely delicious food. I'll be back, guaranteed!

Nice shop, delicious food. Unfortunately a bit more expensive...

A really great restaurant. The staff were very attentive and polite. Everything was explained to us in detail. The food was very tasty and prepared quickly. We reserved a table for Saturday lunchtime. There wasn't that much going on at that point. You should probably plan a little more time towards the evening