SV Group Messe Catering Event in Düsseldorf

Best 0 stars biggest dirty shop in the city, ordered food worth 20 euros via Lieferando, my order was accepted but never arrived. I called there and their employee said he couldn't do anything, he didn't have a driver and his excuse for refunding me my money was that he didn't have access to the Lieferando app even though he accepted my order through it. Pure rip-off and impudence

Let me put it this way: the food was good, but our waiter had absolutely no desire to serve us—at least, that's how it seemed to us. The music was so loud that you even had to raise your voice to hear the person sitting next to you. I don't know if they had a competition with the restaurant across the street to see who had the loudest music, but I heard several people complaining about the loud music throughout the evening. It was quite cold that evening and it had only been raining, but it was also very cold in the shop because they had left the doors open the whole time. It started when we ordered drinks: my friend and I each ordered a Coke, she a Coke Zero, and I a regular Coke. When the drinks arrived, they had brought us both two Cokes Zero. Then I said to the man who brought us the drink that I had ordered a regular Coke. In response, I just got a shrug (something like, yeah, that's just how it is or I don't know). After that, I had to ask another table for their menus because we still hadn't received any after 5 minutes. It took 15 minutes for the waiter to take our food after we asked. When ordering food, my friend asked what she thought the salad would be, what was in it, etc. The only answer she got was "salad with some kind of dressing, fried egg, and fried potatoes." She then asked what dressing it was. "Um, something with vinegar," I think he had said. We found that pretty odd. At some point that evening, my friend went to the bathroom and told me that you have to pay 50 cents to use the bathroom there, which isn't legal at all. Since they sell drinks, they have to provide a free toilet. I've only seen this in department stores, not in restaurants. Thanks to the other Google reviews, we saw that they charge an extra €3 for card payments, so we paid in cash. I'm not from Düsseldorf, but I've never experienced anything like that anywhere else, starting with the unfriendly service.