VAPIANO Düsseldorf Golzheim in Düsseldorf

Great ambience Great employees Respectful treatment Great service Great food

Sehr schönes Erlebnis Toller Service, tolles Ambiente, super Essen! Auch sehr modern mit Bestellung am Tisch über einen QR-Code, die Kellner sind auch bei Problemen sofort zur Stelle und waren sehr hilfsbereit kommen immer wieder gerne hier her :)

Ordering via QR code didn't work. My companion had received food and I had to wait. Food was okay.

Always a great experience in this Vapiano, always happy ☺️

The Food was amazing and I loved the atmosphere!

Friendly waiters, great ambience, top service!

There are signs everywhere that you can only order and pay with a cell phone. The food was very tasty. The waitress helped me because I didn't have a cell phone and I was able to pay with my cash without any problems.

The ambience at Vapiano in Düsseldorf was okay, nothing special, but pleasant. The service was also okay, but not outstanding. Unfortunately, the food was far too salty, which significantly diminished the enjoyment. Overall, a pretty average experience, so I give it 3 stars

The day before yesterday I picked up to go from this Vapiano. When I entered the restaurant I noticed a very nasty smell, it smelled like feces. I ordered Cabonara to go twice & two desserts. The pasta was packaged so poorly that when I opened the bag there was a portion of pasta in the bag and not in the to-go box. My pasta was prepared with lots of garlic as requested, but also with way too much pepper, which I didn't want. When I went to make the dessert, I found a piece of plastic in the dessert or in my mouth. When I wanted to call there because I find it outrageous to have paid 37 euros for a portion of pasta that flew through the bag, my pasta was made with too much pepper & my dessert had plastic in it, I realized that it was in the Internet number provided does not work. There will be a reason too. So far I've generally enjoyed being at Vapiano, but that was the last time I've generally been to a Vapiano. ------------------- UPDATE-------------- I received a call from the former director. A very nice person, he handled the criticism very well and apologized, even if he is no longer the leader. He assured me that I would get my money back and that I could come and eat on the house with my partner. I haven't received my money back yet (the phone call was a week ago). I'll come back to the offer & try it again & report back when I've done it! ------------- UPDATE ------------- To date I have not received my money back! The number listed on Google is still not selectable! So the invitation you gave me couldn't be accepted because I was supposed to call first. Strongly not recommended.

The visit to Vapiano was unique and I would come here again and again. The atmosphere is very nice and is accompanied by appropriate music. The food is perfect and there were no mistakes. After 5 minutes the drinks came and after 10 minutes the food. The waiters are very attentive and polite and take care of their guests. The employees are very well trained and can provide sufficient information about the products that are offered. It's really a visit who

Waiters are friendly. Just a computer sucks. Put a Mac Donalds order screen.

Since the pandemic you can order from the table, but the waiting times have become much longer. The food is still delicious but, like everywhere else, it has become relatively expensive. The ambience inside is still a bit reminiscent of a canteen, but outside it is nicer. Quite nice and tasty for in between meals, but the wrong place to go for a “fancy meal”.

paid an extra €8.5 but to me, it did not look like 140g of chicken

Worse and worse and worse, what was true for 2 or more years is unfortunately over

The food there is delicious. It's nothing special, but it's good. Prices have increased. I think €16.95 for a vegan Pinsa is really a lot. But: I like the vegan options and that you can customize the dishes. Hence 4 stars. Everyone will find something for themselves there.

Absolute disaster last Saturday. Thought nice terrace. Eating quickly before the international match was still reasonable. Found a seat quickly. Were in good spirits. Then the misery began. Overwhelmed staff. Ordering via the APP only possible. They sent them out quickly at 6:35 p.m. Drinks came 20 minutes later. Despite repeated requests, food didn't come until 7:40 p.m. (pizza and 2 pasta). We then drove to the stadium with two hungry children without food. I can only advise everyone against this restaurant with its hefty drink and food prices. The service simply has to be right for the prices. He didn't...

It was a nice beutiful place with a good team .

I've never experienced anything like this! Overwhelmed waiters. Waiting times are nowhere else! The worst restaurant I've ever been to. In the time we waited for our food, 7 other tables canceled their orders and left. Only after repeated requests did something finally move. I just felt sorry for the waiter. An absolute disgrace and not recommended. Give it a wide berth!!!!

A few promlemes when ordering but the food was delicious🤙

Eat lukewarm! Pizza was ok! Service is actually non-existent, you walk past with a smile. Right on the street and the train, loud and dirty tables!

Ordered easily via QR code. Pasta arribiata and risotto were very tasty. I also found Vapiano Spritz delicious

Starter was cold and was brought together with the main course. Noodles were completely overcooked. After 15 minutes and 3 reminders we were able to pay. We won't be coming back again

We left after 30 minutes because the service successfully overlooked us, even though we were being served at the next table. It wasn't very busy and the waiters weren't stressed. Never again!!

Bad service, espresso was lukewarm. Food also lukewarm. Not recommended.

I ordered carbonara salmone and it arrived at a great temperature. Could be more seasoned even though I clicked that I wanted shank and with garlic but still pleasantly enjoyable. The bread didn't have to be because it was dry. The price is not worth 20€ that was…

Overpriced and not so good food...

People with allergies should avoid this store... All side dishes were served, which had been deliberately canceled for my health's benefit due to severe allergies. After a complaint, the so-called “side dishes” were only roughly removed from the plate and again reported to me as “freshly prepared”. When, after some time, I was allowed to eat the meal that was just overdue, I was confronted with such immense allergic reactions. Unfortunately, I was able to see the remains of the tomatoes again with my eyes. We will of course have to respectfully avoid this “restaurant” and (according to the receipt) waitress “Valentina”. Kind regards, tribe

Food was ok, service inattentive and untrained. Poor ordering software and outside right on the main street. No recommendations

I had promised myself more.....the pizzas were far from meeting our expectations.... Update....in retrospect, I and my wife are very sure that the pizzas must have been pre-baked frozen pizzas.. ...ala Dr. Oetker. Vapiano will go bankrupt in the next 2-3 years anyway. We definitely won't come back and will remain loyal to Losteria, whose pizzas are worlds better.

Very nice patio, we had a large party they sat us all and the food was good!

Vapiano’s used to be good as I remember. But apparently they are sticking to their Covid protocol even 2 years later. NO SERVICE! You have to order everything via phone-app and then foodrunners bring it out. Except you can’t pay your bill through the app, for that you have to run down a human. The ordering process is cumbersome and then they bring appetizers and main dishes all at once. My pasta has “rested” under a warming lamp for sometime and looks tired by the time it’s served. The drinks came after the food! This is NO GOOD. If they don’t change their service, they won’t be around for long.

A classic Vapiano. Ordering via mobile phone, smooth as always. The food and drinks were delivered quickly, unfortunately one drink was wrong and had to be exchanged. Location was ok.

Nice large terrace, not with a nice view, but still comfortable. The ordering system works via a QR code, so you can simply sit down and order from your mobile phone. The food is then brought to the table. So you don't have to announce how many people you want to eat with in order to be assigned a seat. However, this makes it very distant as the staff just brings the order to the table and then disappears. There is no customer contact, which makes tipping difficult since the longest time the staff is at the table is when paying. The food was still good: the pasta was nice and al dente and was prepared relatively quickly.

The food was good. What was particularly positive was that the starter and main course were served very quickly. However, the pasta in my carbonara had a somewhat mushy consistency that wasn't entirely convincing. But that could also be due to the type of pasta. The ordering system via the website is excellent. It provides a clear overview of current costs and makes the ordering process very user-friendly. Another plus point is the super friendly service, which makes the visit pleasant. Overall, a good experience with small compromises in the consistency of the noodles. Recommended for a quick and uncomplicated visit to a restaurant.

A very large patio in the office area. The weekend was very very quiet.

In general, I like the location and premises of this Vapiano. Nice seating options inside and outside, whether you want to eat or just have something warm to drink. I've been here a few times over the last few years and have always been happy with the food. During this time I experienced the service very differently, from super nice and courteous to distant and inattentive. But as is often the case and in so many companies, the leadership style and the general conditions are always transferred to the entire behavior in the team, so you should take a comprehensive look at what is going well/badly. All in all, I've always been satisfied so far.

We have been guests at various Vapianos for many years, but this is our first time. The food was good, as you know it at Vapiano. Unfortunately the service was catastrophic, very slow and unmotivated. There was only one waiter who worked really well and quickly, everyone else behind the counter in the café and restaurant area was very, very slow. We waited an incredibly long time for our food and then for dessert. Don't come again. We hope that all employees are better trained, because it is a shame that such a beautiful atmosphere loses customers due to poor service. (1 star deducted for the ambience, as the tables were unfortunately not clean and sticky including spices on the table)

The two of us were at Vapiano in Golzheim on a Saturday For technical reasons, paying and ordering did not work as usual The waitress took the order with a smartphone. Waiters were overwhelmed and understaffed. We waited for the food for almost 1.15 hours while many other guests received their food. After asking several times and wanting to cancel the order, they brought the food The salad was so bad and not fresh, there were mini chickens in it, as if they were leftovers from the pan The noodles came out of the order without any contents Conclusion: never again Vapiano in Golzheim

Good service, friendly staff and hygienic. The ambience is great. We always enjoy coming here.

We really enjoy eating at Vapiano. Food is great, prepared quickly. Good choice. Delicious dessert &☕️. Always my pleasure :)

Such a great atmosphere...The staff is very attentive and very friendly...And the food was, as always, delicious! We would love to come back.

The Pinsa taste like frozen pizza. Drinks took 30 minutes. It couldn't be worse.

I sat for almost 15 minutes and there was no service. Tried to order online at the table but it didn't work. The man behind the counter then told me and someone would come to take my order. Then a couple came and wanted to sit down, but were told that this part of the restaurant wasn't open. Then I implemented myself. After another 10 minutes my order was finally taken. Food came after another 45 minutes. Food itself was tasty and good for a chain restaurant. But the waiting time or not being served was annoying. Sitting in the restaurant for 1 hour and 15 minutes until you get a pasta dish is not possible

Very poor service. Staff gave the impression that they didn't want to work. My wife's food came, mine was forgotten. Never again!!!!!

Very horrible! No welcome, no hello, no eye contact, as if you weren't even there. When the food was brought it was simply put down. Again no hello nothing! Once and never again, cellars prefer to talk to each other instead of saying hello to the customers or smiling at all, because you don't leave a cent tip, tip to vapiano it's best to fire all the waiters, young and old!

I can't understand the negative reviews (and I've been there several times): - very nice and quick service - very good food - nice ambience - large terrace - best coffee in Disseldorf

There were three of us at Vapiano and we wanted to eat pasta. The QR codes didn't work that evening and so the order was taken by an overwhelmed gentleman. He clearly had problems entering the children's menu. The end of the song was that we got pasta twice and our son came away empty-handed. We then asked for a quick delivery. But this was not prepared according to the order and was only brought to the table when we had already finished. Service was completely overwhelmed that evening. The quality of the food was OK, but nothing more! Unfortunately. We will not visit this Vapiano again… a shame

I have never experienced greater incompetence: a pizza became a pinsa. This halved the size. The ground was hard and dry. And everything for 15€. The service was terrible. Even though the store was empty, my order was still forgotten. Some restaurant manager has hidden behind the plants. Only a good counter worker took care of it. I can only advise everyone not to eat there. Every old chip shop is better! I can

If I could, I would even give it a negative star. Waited 1 hour and still didn't get any food.

Catastrophe. If you want to wait 1 hour for your food, you are welcome here. The service skillfully ignores you. Pure chaos!

First of all, I would like to say that I come from the catering industry myself and I know that it's not always easy and not everything always goes smoothly, but... I was at this Vapiano location for the second time today and unfortunately I was treated unpleasantly for the second time. Last time I waited forever for my food (my friends had long since eaten). Then I didn't get any cutlery for minutes and at some point my food was cold. However, we then had to go to the next lecture and I asked if it could be packed up, then a can was thrown in front of my nose and I was told to do it yourself. So unfortunately all in all pretty unfriendly. Unfortunately it was pretty ugly today too. The waitress who brought us drinks was very nice. The rest is unfortunately unpleasant. We were sitting at the table with friends and chatting when the waiter came to clear our table completely (it wasn't close to closing, nor had we been sitting there for hours). If my friend hadn't said anything, I almost wouldn't have noticed. that the waiter simply took my drink (still partially filled) away from me. When I asked if I could please have my drink back so I could finish it, he just looked at me puzzled and put it back down. We weren't about to leave, but sat comfortably at the table and were deep in conversation with the food still in front of us. At some point I wanted to pay, but unfortunately the app hadn't loaded and I asked if I could pay that way. I was then told in a very rude tone that I could pay at the counter. I know gastro can be very stressful, but to experience such unfriendly service for the second time, at lunchtime at a very quiet time, I find it a shame and, especially given the high prices, very cheeky. I definitely won't eat there again.

Very nice staff, starter and main course came at the right time. Food was hot and delicious!

Nice location, but completely unsuitable for those who are still traveling analogue. No menu available. QR code only. The staff completely ignores you, as orders only seem to work via the QR app. It's nice if you don't have these. (Yes, that exists!) I left again after 20 minutes...

Really good shop in terms of food and service. It was comfortable too. We ate there with the children (10 months & 8 years). There was something for everyone. The children's plate for the older one was sufficient and tasty and the little one got something too. Atmosphere was great and everything was clean. However, I found the requirement to order everything digitally quite stupid. And I say that as an IT person. You scan a QR code then you MUST give your table a name otherwise it won't go any further 🙈 After we faithfully named our table IT-Ler "Test" we still couldn't go any further. I then asked for an old school card that wasn't available anywhere. There I was able to see what was available, as usual and nicely arranged, instead of scrolling through confusing menus. But the devil is in the details. I ended up having to order it online. A very friendly employee then offered to help me and even he took a while to get in 😅 Together we fought our way through the ordering portal and typed in our wishes. Afterwards there was a really delicious meal, which was delivered to the table in no time. Payment was also made online (but can also be done on site), which I thought was great, including a tip. Conclusion: Great store but please don't completely get rid of the staff who take the orders. That might make sense if the store is full, but not if it's as empty as ours was. On top of that, it is sometimes much easier for the customer to read a large, clear menu and communicate the order to an employee than to browse websites with a smartphone. Still 5 stars because there won't be any problems next time and the staff was just super friendly. Thank you very much

The prices have increased quite a bit. The quality of the food, however, is not. No more pizza, just Pinsa, which wouldn't be a problem if it tasted really good. The price/performance ratio is simply no longer right.

Very nice restaurant, open and positive. Food was good as usual. Service was excellent, friendly, quick without being intrusive….feel-good atmosphere! Special praise goes to Hamed!

No comparison to before. This reduced contact with the service employees and increased use of the QR code made it impersonal.

There is no service but food is not bad. It's a shame that it's only designed like a fast-food restaurant.

Nice atmosphere, uncomfortable stools. OK food, nothing special. A little smell coming from the kitchen...

All in all, the lunch menu is a good recommendation.

A well-functioning, modern Vapiano that prepares food quickly and, above all, deliciously and is particularly impressive due to its good location. Ordering via cell phone now works really well and the familiar selection of dishes between pasta, pinsa and many more seems new every time - regardless of whether it's seasonal dishes or your favorites. We enjoy visiting this Vapiano again and again!

Online system here is very bad. Taste is no good.

I was there for the first time on Thursday and was very busy but the employees were still super friendly, especially the waitress. Always nice. I thank you for your help. Unfortunately I forgot the name 🤗

I enjoyed the food. The concept of ordering everything with an app takes some getting used to and I would have liked alternatives. But this way you could customize the order well. Unfortunately, this was not put into practice. Instead of a bit of garlic and very spicy, my pinsa was with a lot of garlic and normally spicy. This can definitely be done better. Since we don't eat out that often, we would like to try a different restaurant next time.

Visited the Vapiano again after a long time. What has changed positively is the lunch menu. I went for a cheese cake in the afternoon. What was negative was that the attention of the staff clearly decreased. It took forever until you were “allowed” to pay. This is why friends are loved.

The order was placed via an app that immediately crashed. The waiter was then willing to use his own cell phone to place the order. However, a court was not appointed. The quality of the food was not good. The beef in the risotto had a bad aftertaste and was tough. Overall, the risotto wasn't seasoned well either. Valpiano was significantly better when you could still watch the employees and intervene if things went wrong. Unfortunately the requested dessert was sold out.

Delicious. Great employees. Very helpful . Delicious food

Food was tasty, service was ok. When it comes to cleanliness, there is still a lot of room for improvement here. Some of the tables and floors are really dirty, the toilets are a disaster. Since Vapiano is not a fast food restaurant and you really pay around €15 per meal, cleanliness should have a higher priority.

We sat at a table with armchairs. It would actually be nice if the back of the chair didn't start to fall apart. Food and drinks aren't really cheap, but that's the case almost everywhere these days. I would not take or recommend the Carabobara again. The BBQ pizza was delicious though.

The food is delicious but we had to wait 90 minutes for our food. Unfortunately, that doesn't work at all!

Quite a bit relaxed. Drinks and food are quite expensive. A still water is 0.2 €3.40. Unfortunately it didn't blow me away.

There are better Vapianos. I actually really like the noodles but they are very overcooked and mushy Wine was lukewarm, but there were ice cubes It took a long time for the drinks to arrive It's super loud in there...

Mind you, the whole thing was around 4 p.m., when only about 70% of the tables were occupied: Organization is a complete disaster. The starter came about 1 minute before the main course, which is why the main course was already cold while the starter was being eaten. After speaking to the waiter, they offered to throw away the pasta, make new ones and then bring them on time, but in such a reproachful tone, as if it had been our fault. It was really only about 1 minute between the starter and main course being brought over. We didn't get involved in that and just let it be. There wasn't anything more than a simple apology, we could have at least shown our gratitude in the form of a dessert or something similar that we decided not to cook again and ate the pasta lukewarm and cold. The noodles are still ok-good. You can eat other food in my opinion. not recommend in good conscience. For dessert we ordered a tiramisu, which really just wasn't good.

I ordered penne arabiata with beef as an extra side dish and ciabata bread. The. Pasta sticks to your teeth and the meat was an imposition. After two pieces I left the rest because I was afraid of getting sick. The bread (two thin slices) was stale and soft like toast. Vapiano is really only for people who have no other alternative or who have no idea about good food. Never again

I prefer the old Va piano Way better

The broccoli was raw, the pasta was overcooked, the meat was tough. For 18.50, not even worth half. And Tim has a stomach ache.

Immer wieder einen Besuch wert. Der Service ist hammer, total freundlich und aufmerksam. Genauso wie das Essen. Stets eine tolle Erfahrung!

Pinsa was small and brutally oily

Unfortunately, the food wasn't that good, it was standard.

The noodles are always half raw.

Waited 50 minutes for our cold food and 40 minutes for the bill.

We used to love going to Vapiano... Plot twist: That's over! Of the three dishes we ordered, one was completely wrong and one was missing ingredients. Instead of the cherry tomatoes ordered for an additional €1.80, 2 cold mini tomatoes were slapped onto the pinsa. As I'm writing this, the kitchen is somehow on fire. It smells very burnt. All around us, guests have been waiting for their food for over an hour. A guest across the street from us just sent his food back. Dante's Ninth Circle of Hell is a walk in the park. Speaking of hell: The service was tried but subpar. And while we waited for food, I almost starved.

Ordering via the QR code is quick and easy. The food was average and OK, which is what I expect from a salad for just under 20 euros. The drinks were also solid, a good standard offer. However, with a tea for €4.20 I would expect a little more hot water (see photo). The service was miserable. All the employees threw the drinks at the table rather than serving them. We couldn't smile. Basically, we had the feeling that we were perceived as being a nuisance. When we wanted to get up to leave, the waitress couldn't Didn't expect to clear our table and so did it "between" us when we threw our jackets on. Questions like “You certainly don’t want any more coffee, so let’s clean the machine now?” suggested to us what answer was expected from us. I won't visit the restaurant again.

Delicious food! However, ordering online was difficult. I kept flying out and definitely had longer than if I had ordered from a service employee. This could be because I don't always have a good connection to the German network with my Swiss smartphone.

Ich kann dieses Restaurant nur weiterempfehlen. Das Essen ist super lecker und das Personal ist sehr zuvorkommend und hilfsbereit wenn es zu Problemen kommt. Das bestellen über den QR-Code am Tisch ist auch sehr einfach und bequem, man muss nicht mehr wie früher getrennt a den Stationen bestellen. Ich kann dieses Restaurant nur empfehlen und werde definitiv wieder kommen!

Wir waren Abends mit Freunden hier. Das Personal war super nett und hilfreich, das Essen war sehr lecker. In der Lounge kann man Abends besonders gemütlich seinen Abend verbringen. Wir kommen definitiv wieder!

Food was good. Prices increased a bit. Orders are made via QR code and cell phone. It took a while for the food to arrive. Service ok, cleanliness etc too.

Ordered food for two people. Unfortunately we couldn't eat together because my friend got her food almost 10 minutes later. In addition, the heating wasn't on and it was quite cold. Last but not least, the water in the toilet was ice cold when washing my hands. At such high prices, this is outrageous!

The food was ok. But just ok. I found the portions too small. What I found really bad was ordering via cell phone. Since I've never done that, it took me over 20 minutes to understand and order. It would have been quicker to order it normally. But the name vapiano (go slowly) has to make sense too. :) But the waitresses were very, very nice. That made it all worth it again.

The food and the service are good, however you must order using a site or an app. There is nowhere to order your food or drinks. It was complicated, so I gave up and let my wife order everything. Even to pay, you must use the app. All credit cards accepted, except AMEX

Unfortunately there is no comparison to before. Much smaller portions and an almost outrageous markup. Not worth it anymore.

Good evening, the kitchen forgot to cook my lasagne, I ordered a delivery and they reported it to the delivery person! We had to figure it out on the spot! The restaurant is terrible, after I called the restaurant the kitchen staff answered me rudely. We also ordered two portions of salads "Caesar", when they were delivered there is no meat in the salads! Although the salads include the chicken on the website, we got two portions of salads and they were without chicken. I am very disappointed, I will never order again.

Nice place We were here for the away game of our beloved FC Sankt Pauli and we really enjoyed it. I can't say anything about the food because my son and I only had a drink, but our friends enjoyed the food. I am thrilled with the new ordering system via smartphone. The service was also good and nice and I would therefore come back if it wasn't so far away.

Was a very cozy restaurant in Düsseldorf. Food was also simply great.. I guess I learned something new after the first bankruptcy.. Get over your vapiano thoughts!

It has become very impersonal. You scan your table and the menu using the QR code. This is then also used to order. It wasn't until the order was brought that we were greeted. A special kind of restaurant experience, sterile and anonymous. We didn't eat after all.

One star is already too much. Juice shop New employees every week and no one knows what to do I really like Vapiano but that's not possible Despite pre-ordering by phone, there was a 60 minute wait for food to go even though the store was empty

First of all, kudos to the waiter and the service. BUT, unfortunately I miss the old Vapiano with the old system and the old atmosphere. Unfortunately, nothing remains nearly the same. Ordering can only be done via Qr code and everything is so impersonal. In the past, you could watch the dish being prepared and place the order in person.

Very courteous staff. Ordering and paying online (via QR code) works great. The portion size of the noodles was just right: not too much - not too little 👍🏼

Can only order with mobile phone. And after 10 minutes it still didn't work. There are a lot of people who want to have peace and quiet on the weekend and don't take a cell phone with them. How are they supposed to order something to eat? The managing director should think about whether this is not damaging to the business!? greetings from Switzerland

Pizzeria with ordering of dishes via an app. This can be scanned using a QR CODE. So far so good. Then the chaos begins. We were there with nine people. We had to get our own chairs. The service wasn't the best. Even after repeated warnings, no court came. When we all ate and paid, the dish arrived. A no-go for me. So far it has felt like the worst local I have experienced. These are my personal impressions. However, the food was okay. Others may have experienced it differently. My first and last visit here