Subway in Köln

The items ordered online did not arrive. The staff on-site are mostly friendly. The lack of a customer restroom is inconvenient. The food quality is average.

Still stressful, but the staff is very friendly. The seating isn't particularly well-maintained, but otherwise everyone is friendly and quick, and the food tastes good.

Rarely have I seen such unfriendly and incompetent staff

No Humanity at All – Blatant Service Deficiencies and Rude Staff I don't just want to review the food here, but above all the shocking lack of customer service and basic humanity I experienced in this restaurant. When my young child urgently needed to use the restroom – a situation parents of small children are well aware of and which cannot be postponed – we were denied use of the restroom in the most rude manner imaginable. Upon my urgent request, I was turned away with the blatant lie that there was no restroom at all. Since this is a restaurant that offers food and drinks for consumption, this is either a blatant untruth or an indication of catastrophic hygiene conditions for the staff. Regardless of the legal obligation to provide a customer restroom, I expect a minimum of empathy and goodwill from a business that sells food and presents itself as customer-friendly, especially when it comes to the needs of a small child. The refusal and the rude manner of communication are absolutely unacceptable. A business that shows no willingness to accommodate such an urgent situation and instead reacts with untruths and unfriendliness has lost me as a customer for good. Unfortunately, the service and human interaction here are a solid 6. It's a shame that you even have to give a star to write your review. One doesn't belong here at all. 10/19/25 / around 4:00 p.m.

Great food, fast service. Friendly despite the busy shop.

The staff is not very customer-oriented, constantly chatting among themselves, which leads to mistakes in the receipts, which should then be pointed out more clearly. Otherwise, the food was typical Subway. The only drawback, however, was that there were no restrooms.

The employee was very unfriendly. There were two women in the store, one of whom calmly finished her private phone call before making me the worst sub ever and then trying to take my money in a strange way. I've always had great experiences with Subway, but those two employees are a complete misfit, sorry.

I was in your store today and was treated very rudely by an employee. When I tried to place an order, she told me, "If you don't want this, go somewhere else." This kind of behavior is very unprofessional and disappointing. I hope you discuss this with your team so this doesn't happen again.

Food was unfortunately cold even though it had just come out of the oven quite tasty especially with the meat then

I would have loved to give it 0 stars, but that wasn't possible. It was really stupid. Best regards

We were there before a hockey game. Everything was great.

The employees don't speak German properly, can't express themselves appropriately, and can't understand basic questions. Furthermore, they lack a grasp of the company's own app, making it impossible to provide competent support.

Pretty good but the service could be nicer

No restrooms, although they are mandatory for seated guests. Completely overwhelmed staff. But the worst part is, there are no restrooms for guests, but the office has been informed.

The service today from the two ladies was truly awful. They paid me little attention and spoke in a different language the whole time, which I find very rude. Then I got a mere pinch of side dish (5 pieces of corn, 4 pieces of pickles, etc.), which wasn't even half of my sub. Then they put the wrong sauce on it, and even after pointing it out, there was no apology; the main thing was to carry on. When we got to the checkout, they wanted to charge me the wrong price, whereupon I pointed out that it was the sub of the day. To sum it up, I've never had a similar experience before.

Not enough topping on our subs - I know it differently!!!

The employee made a 30cm sub instead of the 15cm I ordered, but I didn't care because I got another discount through the app. The employees were friendly, but you could tell they were overwhelmed with the workload. However, it's sufficient if you want a quick bite to eat. You just need to work on understanding that you're not just getting a 30cm sub instead of a 15cm. However, the order for the sub was completely correct.

I order extra guacamole and chipotle sauce, what do I get? Dry salad, is that still okay?

Best Subway actually because they have ordering terminals

I went to the subway at 10:30, there was no one in line and they didn't want to serve me because they said it was closed when on the internet it says they open until 11

Absolutely the lowest of the low. I was thrown out several times because I wanted to eat there with my certified assistance dog. Sometimes they insulted me and shouted at me in front of other customers, or simply ignored me so I couldn't order. Ultimately, I was banned from the premises! The staff disregarded all laws. Unspeakable and discriminatory behavior.

The last store. Unfriendly staff. Cash payment was rejected with a "It's not that bad." It should be avoided, or better yet, closed. I've rarely experienced anything so disgusting. 0 stars!!!!! Dirty store!!

It's a Subway. The food is pretty good, of course. It's not a 5-star restaurant, which has to look good. However, the employees didn't understand half of what I said, which made ordering more difficult. Otherwise, it's great, especially when you're waiting for a concert at the Lanxess Arena.

Delayed delivery by 45 mins and missing products. Tasty though!

You don't get what you ordered, you can't reach anyone there and it's unfriendly too

A few days ago I happened to be at this branch with a colleague. The service was so-so. My colleague ordered a sub menu but the lady only entered the sub so he only got the sub, which was really crap. I ordered on my phone and the two ladies weren't happy about it at all (exactly to prevent this from happening, I prefer to order online because that way I can see the prices transparently and there's no chance of anything being misunderstood). The food itself was standard Subway quality, which is pretty good. One big negative point, however, is that the store doesn't have any toilets, which would actually be pretty important. Otherwise it's mid-range, so you can do it.

I ate there yesterday. There were only two other customers ahead of us, but it still took quite a while to be served. We noticed that some outside orders were being processed, so we remained patient. When it was finally our turn, we were served by a blond employee who, unfortunately, was neither friendly nor polite. She rolled her eyes several times and clearly conveyed that she was annoyed. I wanted to say something and leave at that moment, but decided against it, hoping she was just stressed. When I politely asked for some salt and pepper, she responded with another eye roll and then exaggerated the quantity, which negatively affected the taste of the sub. At the checkout, I asked for the student menu and was again met with an annoyed look and eye roll. As a hijabi myself, I can't say for sure whether her behavior was discriminatory or simply an expression of stress. Either way, it was inappropriate and unprofessional. The sub was over-seasoned, and the unpleasant experience took away my appetite. Unfortunately, encounters like this leave a bitter aftertaste, both literally and figuratively. I hope the team takes feedback like this to heart and works on treating customers more respectfully. I definitely won't be coming back.

Unfortunately, it's disappointing – zero stars would be more appropriate if possible. I entered the store 25 minutes before the official closing time. Nevertheless, I was immediately told that they were already closing and the oven was already off. Absolutely incomprehensible to me – why do we have opening hours then? Customer friendliness definitely looks different.

Guys, it's 10:39 PM, we just got out of the concert, and you're closed? What's going on?

Extremely poor service and very rude branch manager.

I entered the store 45 minutes before closing time. When I paid, my food was simply packed away. When I then said I'd like to eat in, they silently shook their heads. 1. They could have said that directly when I ordered. Then I would have found something else. 2. "Sorry, we're closing early today" would have been the least I could have done. While eating, I noticed that there was hardly any sauce. I've never had such a dry sub. I heard in the store that the tube was already pretty empty when I squeezed it out, but of course I didn't check. It would have been nice if they'd offered me a different sauce alternative. The store doesn't seem very well maintained.

Kicked out because dogs weren't allowed. Would be the first subway, no clue. Thanks for wasting time

After my son ordered a student menu, the employee said he had to show his student ID. My son is 14 years old and obviously not an adult but a student. The employee didn't let anyone talk to him and responded with hair. Without an ID there is no student menu, which unfortunately we didn't have with us, that would probably be the rule. We preferred to eat elsewhere with the service.

Worst subway I've ever been to. Long processing time, absolutely stuffy inside, incompetent employees led by a completely frustrated and rude branch manager. To top it off, not even a toilet.

It's pathetic not letting a 4 year old go to the toilet. We would have taken a few cookies with us but we will certainly never eat here again. Extremely unfriendly

The food was unbelievable, it was really bad, I ordered a wrap, it was extremely small, there was hardly any meat, there was hardly any salad. The table was dirty. I asked my colleague if he could clean the table and he said, I'm alone here 😂 There were 3 guys walking around with Subway clothes then I asked for the manager and he just laughed and said when I found him I should send it to him, I was definitely there for the last time 😡

Once again the bread was completely dry (it was already falling apart), probably from yesterday even though it was now afternoon. I don't know what they're doing there.

This was the fifth time that I wanted to get something here before 10 a.m. (actual closing time) and the employees were standing outside drinking beer.

Too expensive for what you get.

Very unfriendly staff. You had to pay €4 more because you wanted a little more meat on it. Extra cheese was also paid for but not implemented. Take the path and go to another subway.

Absolutely bad... Very unfriendly staff, the woman doesn't even ask what you want on it...just slap it on, without any effort. Plus super unfriendly and cheeky. There is hardly any meat on it, and you ask for “a little more than three small pieces of meat” and have to pay €3 straight away. Charged for extra cheese even though there was no extra cheese on it. Save yourself that!

Best subway in town. Management and management super nice. And the food is super fresh.

I work in a student delivery company and here the restaurant always has a delay. We don't know why, aren't we also considered customers?

Food was ok. Service was catastrophic

I went to Subway just before closing time today and unfortunately had a disappointing experience. When we entered the store, the music was so loud that normal communication was almost impossible. The volume was only reduced after repeated requests. The staff (three younger employees) also seemed very listless and not very committed. The ingredients were literally thrown onto the sandwich without any care or attention. I understand that it can be tiring towards the end of the day, but as a customer you still want to be treated respectfully and professionally. Unfortunately that wasn't the case today.

Employees nice and humane. Hygiene is rather borderline. Nevertheless, I will continue to buy my sandwich there when I get home from college.

The Mohammed top employee, very satisfied with the service

The best customer service and an overall great experience

Always very nice when I eat here during the break. Employee very nice! You will be served and advised in peace!!

Such a chaotic shop Was there at 10:25 - opening hours Saturday from 10 a.m. and there. Will I get the answer to my question as to whether I can order, “Yes, only in 40 minutes”? Guys, what kind of service or subway is this? An absolute disaster!

The employees won't let you in at 10 p.m., even though it's supposed to be open until 11 p.m

Ambiance Subway like without toilet. Service top. Cleanliness top. Food is also great, unfortunately the products are contaminated and the lack of cleanliness in preparation has to be changed. E.g. tuna on cheese slices doesn't work at all. (Dietary restriction). Possible with appropriate training, it also works in other subways.

Great staff, clean and good service.

Great staff and clean, pleasant place. Recommended :)

Super friendly and helpful team, best Subway I've ever been to! 🤗

Very nice staff and fast service😊

They constantly don't stick to their opening hours and lock the door. Standing in front of the store several times even though the app, Google and the store have a different time. You also have to constantly point out to employees that they need to put on fresh gloves if they previously had money in their hands or were doing other work. Unfortunately, hygiene is often a foreign word.

Perfect for recharging your energy: cheap, tasty, quick and actually pretty healthy

Nice team, everything fresh and delicious...thank you

The saleswoman was super nice hala is the best

Waiting in line for more than 30 minutes!

The subs are always delicious, but I've never had such incompetent employees. If you want to be screwed over as a customer, you've come to the right place. We emphasized in 3 places that we want our subs as a menu, i.e. with drinks and a cookie. We even said it three times at the checkout. At the end of the song we have 2 subs, 2 cookies plus the 2 drinks.

For the hunger between meals ok

Ok but they made mistakes but fixed it later overall ok

Normally my subs are always full of salad and side dishes, here I barely had anything on them, three slices of tomato, three slices of cucumber, no cheese or anything else. As a result, the sub was almost just a baguette and extremely dry. I'm not used to that from Subway, so I probably won't go there again.

Too bad! Had food poisoning. Won't eat here again.

Subway distributes coupons in stores on a large scale and this store is marked as participating. But his employees claim that coupons are not valid there.

I love Subway and after Gamescom a SUB is always possible :) Very friendly staff except for the lady who probably cashes in (boss or something) guess by the tone.

Not sure why this place gets so much hate, it’s an average Subway joint. I had a good experinece and the food was exactly what I expected.

They're pretty stingy with the ingredients here.

My brother felt bad immediately after the sub!!

You noticed that the food wasn't made with heart and you ordered but you got something else and drinks were too expensive! I wouldn't recommend it to tourists

The staff was very cheeky and rude, you had to explain everything to them 10 times and the food was prepared with hatred

I ordered two sub platters via Lieferando at 2:30 p.m. for a celebration at 6:45 p.m. I received confirmation that the “restaurant” had received the order by email a minute later and I could also see the delivery tracking in Lieferando. At 6:25 p.m. I get a call from a listless employee at this Subway branch saying that I had _just_ ordered subs. When I said that I had ordered them about 4 hours ago, he said, no, they had just received them. Then he said, "Whatever, we're not making these records." When I then asked “now what?” He said that I would have to cancel the order and that I would have to clarify with Lieferando how I would get my money back - "you can call them." WOW. Each restaurant can individually adapt its offer in Lieferando. Why doesn't this store do this? And why am I only told that this is not offered 4 hours (!!!) after my order, when it should have already arrived? Luckily I was able to organize something for my celebration at another fast food chain. They were happy about the large order.

Incompetent employees <- Marc Waiting time like in a doctor's office. While the sub was being occupied, work was stopped and the phone was answered. In addition, when I asked about my order again, the response was unfriendly. I would prefer to give 0 stars

Official Restaurant Finder shows that vouchers (EM coupon booklet) are accepted. In the store the two young employees say “we won’t accept”. Not interested in starting an argument when official sites claim otherwise.

Lieferando, Wolt, Uber drivers are in most cases looked at stupidly and ignored for minutes and sometimes have to wait 10 minutes for the customer's order. This is really the last one.

Been there yesterday. The boss shouts unnecessarily at her employees in front of customers and not just once. She didn't even notice that she was making endless mistakes because she was so nervous and under stress. For example, my baguette was dusty because she put it in the oven a second time. The atmosphere really ruined your day. I would recommend the boss to call the Lieferando customers who are ordering next time and say that it will take longer and to stand behind the team instead of acting like that and causing mistakes.

This was the worst subway of my life so far. The seller didn't understand me, but didn't ask. It was fast, hence 2 stars.

In order to redeem your digital voucher, employees require you to present a printed voucher. In 2024! 0.0 goodwill, just chic to order something expensive.

How little chicken teriyaki can you treat yourself to? You think I ordered bread with sauce

Great response to missing goods

The baguettes are freshly prepared. Unfortunately, vegan baguettes are topped with the same gloves that were previously used to handle meat and cheese. The concept should be revised here. The service was friendly, unfortunately the tables were all dirty.

Free cookie, and not all subways have a 5/5 🤓

An employer would cheat me by charging me 1.39 for a cookie that I didn't order. If I hadn't asked for the receipt they would have stolen 1.39 from me

We pre-ordered, it worked great and was even ready before pickup time. The staff were super friendly, despite the restaurant being full! (Apache concert) The food was also very tasty.

Normal Subway quality, but absolutely outrageous that as a guest you have to pay €1 for the toilet.

I was just there and was desperately looking for an employee to serve me. I left after 3 minutes because apparently no employee was there.

Not recommended I asked about the toilet and was very rudely told that we don't have one but I saw a German customer going to the toilet.😡😡

The waiting time was 5 minutes. The individual components were queried in turn. Some things had to be repeated several times, which isn't a big deal at first. Still, it resulted in a component missing from my sub and the wrong sauce being used. The employee was still very friendly.

I stopped by today after a long day at work and I have to honestly say that it was my first time visiting a very nice Subway. The young man was very likeable and if I'm not mistaken his name was Mohaz. He prepared my food very nicely and hygienically, which you don't see often these days. It gets a full 5 stars from me. I'm already looking forward to the next visit.

The sandwiches were okay, the fries were terrible. The atmosphere is anything but inviting. We're going somewhere else soon

Wrong bread, wrong sauce, missing components

Toilet costs 1€?!? Totally dirty and probably not intended for the public. The €1 will then be put into the tip cash register!!!

Relatively small shop. Fast service.

I can't say anything negative about the food, but the staff and the rooms are underground! There is dirt and crumbs everywhere! You have to pay €1.50 for toilet use!! Not recommendable!

Great Subway, the new employees are very friendly.

Can't say anything negative, you know what you're getting. Staff is always friendly.

Good food, even though the customer service is not that great..

That was great srndvic thank you good staff