Subway in Berlin

Absolutely the worst place! You recently have to pay an extra 20 cents for packaging, which you only find out about when you pick up the food! Ridiculous and disgusting customer service! We ordered two meals and paid a total of just over €30. We placed and paid via the ordering terminal. The food was selected as "takeout." When our number flashed up, the employee wanted to hand us the entire meal unwrapped on a tray. When I explained that we had ordered the food to go, she rudely told me that the packaging and paper bag would now cost an extra 20 cents. She refused to explain why this wasn't indicated during the ordering process or calculated automatically. In her opinion, I should have obviously guessed. Instead of helping me, she ignored me and simply walked over to the Uber delivery driver. Her colleague then sold me the bag and wrapped the food. Actually, you were lucky that I kindly paid the 20 cents in cash; otherwise, you would have had to pay a much higher fee on the 20 cents. Maybe I should have just taken the tray home, because I wouldn't have had to pay 20 cents for it. Or maybe you'll implement that soon, too. Next time I feel like fast food, I'll definitely go to another place that doesn't treat its customers so rudely and stingily. I won't order from your shitty place again. Hell freezes over first! And since you're asking for feedback on this 20-cent bill, I'll gladly leave one for free. ;)

You can only order standard products and no longer put them together yourself.

Since the renovation, no extra ingredients have been considered, even paying double for cheese three times and almost no cheese on it. The panel freezes and responds sluggishly.

This has always been a good Subway, but now some of the employees here are downright unfriendly. You order EXTRA CHEESE, so you get three cheeses in total, which you pay extra for, but you don't see any of it on your baguette.

I ordered a sub with spread, slices, and grated cheese. When the order was ready, I looked and couldn't find all three cheeses. I went back to the employee. She rummaged through my sub with gloves and said, "There are all the cheeses..." My response was, "Where are they?" I can only see two, and only a tiny amount. Her response was, "That's just the way it is." Too bad. Everything used to be better. After all, you pay extra for that. It's a disgrace.

Today, October 4, 2025, at 2:05 PM, I ordered a baguette and a wrap. I waited a whopping 40 minutes for the order. It was also incomplete.

I ordered online through wolt and asked if it would arrive because today is a holiday, they confirmed it to me and then I waited 1 hour and then they just canceled my order and closed the site shamelessly

You get your sub faster if you order in Munich, you wait too long here, the staff is incapable of packing it and the sub does not arrive warm

Great shop 👍🏼 top service!! Friendly staff. Delicious food. Completely satisfied. I'll be back!!

The Asian boy is disrespectful, I found his hair in my food, without gloves just ate salad, took money and then ate it. Never again

All typical Subway fare, but they never seem to have any sauce, or they put little to no sauce on them. Even if you choose three different ones, the sub is sometimes still dry. Preparation takes relatively longer here than at other restaurants.

I waited 25 minutes from the time I placed my order to the time it arrived. I ordered a sub of the day menu. The new ordering system is quick and easy. It's just no use to me if I end up having to wait three or four times as long. The staff were friendly and worked quickly. The food was standard Subway. There's plenty of seating. Card and cash payments accepted.

Incredibly slow; it takes 10-15 minutes each time for the food to be ready. And the staff don't seem stressed; they're laughing and chatting. Sorry to wait 15 minutes in this noisy area (Eastgate), no thanks.

I like their cookies; highly recommend them. The subs are delicious, but also expensive. The wait times are unfortunately long, but understandable.

I bought a sandwich here on August 12th and discovered a suspicious dark spot on the bread that looked like mold to me. When I complained, the store manager said it was burnt cheese with paper residue and offered to simply scrape it off. There was no new bread or refund. I found this disappointing both from a hygiene perspective and in terms of customer service. I expect that when there are doubts about food safety, a new product is offered as a precaution.

Not what it used to be. Carelessly put together. No receipt printed, waited forever even though there were no other customers around. Then the wrong ingredients on the sub. Another age-long wait for the complaint. And all that for that price. Disappointment.

The worst place in the world! The employees are retarded or foreigners and don't understand anything! They're too stupid to talk, and nobody can help it.

Unfortunately, you have to wonder what the four or five employees are doing all that time. We waited 35 minutes, and during that time, three numbers were processed before ours came up.

Are the fries and lattice potatoes cooked in the same frying oil as the meat? As a vegetarian, it was disgusting to suddenly taste a piece of chicken in a handful of lattice potatoes...I'll never eat here again.

Ordered online today and both subs weren't toasted; I ordered toasted separately. Always check to make sure everything's full when picking up; drinks are often "forgotten." Wait time is significantly longer than before - unfortunately, the employees sometimes stand around a lot and prefer talking to working.

We waited 15 minutes for a small SUB.

Quick-service checkouts, 5 employees, and a 30-minute wait for a sandwich....

Since the new ordering system, things have unfortunately gotten pretty bad. Waiting times have become extreme and no longer resemble fast food.

The sandwich was completely dry!!! There was barely any sauce on it!!! It wasn't good anymore!! It had deteriorated considerably

I'd prefer to give it a minus 5. Delivery time until 7:30 p.m., ordered at 6:45 p.m., order prepared at 7:55 p.m., and canceled at 8:15 p.m. Nothing's right there. But they only refund money within 3 working days; the more important question is what you EAT now. NEVER AGAIN SUBWAY.

The switch to ordering kiosks is a complete mess... Four employees were on site, barely any orders were visible on the display, and yet you still had to wait 20 minutes for your food. Just switch back to the old ordering system...

The ordering system has become absolutely terrible. You can no longer talk to the staff, and extras are difficult to implement. It's a shame that it's become this way.

Subway tastes great, but unfortunately, the wait time is too long, even during off-peak hours. There won't be a second visit for me here—too bad.

Far too many orders are coming through the terminals, and the few (unfortunately very slow) employees can barely process them. The queues are piling up in front of them. I waited 35 minutes for my order.

The quality of the food has declined significantly. The fresh preparation of the products is no longer comprehensible, which is also reflected in the taste – the breads are barely tossed with any ingredients. Furthermore, the wait times are too long at around 20 minutes. The ordering kiosks aren't helping to improve the situation; instead, they noticeably slow down the process. A return to in-person ordering at the counter would be desirable from a customer perspective.

A really cheeky shop with rude staff. There's currently a 2 for 1 offer going on, but it's not announced beforehand. It's also not mentioned at the counter when you order. You only get the coupon printouts to use on your tablet when you collect your food at the checkout counter. When I asked why you only get them at the end and not when you order, the cashier took the slip away and said we don't have to give them to you. You can choose between your sub and the coupons, or just your sub. Somewhat annoyed, I asked about goodwill and was told he didn't know what that meant. When I tried to explain, he rudely interrupted me several times and said I could just order two new ones. Not only were the coupons not displayed at the ordering terminals, you also had to put up with them.

Why do you only get the vouchers at the pickup station? Especially since ordering at the terminals slows things down. It's impersonal and, in this case, even annoying, because you could have chosen a better offer.

Waiting 25 minutes for a baguette. Not so nice. The service should improve.

Simply delicious and very friendly staff. I'll be back again.

The machines haven't improved anything here. It takes forever. Then I received the wrong sub. At home noticed ubd back. When I asked why I could be accommodated for the trouble and of course the driving didn't come up. I could eat the wrong sub or receive the one I ordered. It wouldn't be possible to keep the wrong one because it would have to be written off and then thrown away. When I pointed out it could still be written off, sver food doesn't have to be wasted, even stupid looks The real sub was also untoasted

With the terminals a quick meal here is done. The ordering process alone takes considerably longer than before. And then you finally have the receipt and only then discover the many bored and waiting customers. It won't work like that. Thanks for many delicious subs in the past.

Despite seven women and men working at the same time, we had to wait 25 minutes for our food. Apparently the new ordering terminal was introduced not to improve employees' workflow, but to give them more time for conversations and breaks. Instead of processing the manageable four orders at this point, the original seven people became two, who then continued to chat loudly, even though they could see the waiting customers right in front of them. Maybe it's also the employees' attitude to work that made me and the other customers visibly annoyed. My understanding of a fast food restaurant is different and I found the old personal ordering system much more pleasant. You have to know.

No longer. I hate ordering at the terminal myself. Then waiting forever, next to everyone else and constantly staring at the monitor until it's your turn, doesn't work at all. It's a shame it was the last time.

Since the ordering machines have been on site, it has taken 3 times as long to get your finished order. Just made it unnecessarily complicated. You wait an unbelievable 30 minutes for your food.

There was hardly any customers there, but I still had to wait almost 25 minutes for a sub. This has been standard since the machines were introduced.

Had some technical difficulties but the solution was found very quickly. Staff very nice, also delicious food

After the change it decreased a lot The employees look very overwhelmed during the preparation and therefore often put together incorrectly Employees are often very unfriendly, especially the gentleman with the black bascap Last time I waited 45 minutes for my food. I don't think that's subway standards

I ordered via Lieferando. Part of the order didn't arrive at all and one sandwich was wrong. But the support on the phone and the efforts of the employee were really remarkable. She took care of it until we had our missing/wrong things. The first attempt at a subsequent delivery went wrong (the Lieferando driver brought the delivery to us from someone else) but in the end we had everything. You don't often experience such good, customer-oriented work from an employee and hence the 3 stars, otherwise it would only be 1.

Bread: burnt Cheese: wrong cheese than stated Tomatoes: beefsteak tomatoes Bacon specified separately: not available Nice

Disaster. The employees seem like they are interns who have never worked before. Everyone is in a bad mood and gets every other sub wrong. While I was waiting for my sub for more than 20 minutes, 3 other customers came back because the sub was incorrectly filled. In the end that was the case for me too. Of course he was cold too.

Absolute catastrophe, these self-service checkout orders take much longer, the terminals are worse than at McDonalds, they delay like crazy and take forever to load... And what particularly bothers me is that you can no longer see whether the employee has forgotten something. I ordered a chicken terryyaki there today without iceberg lettuce with Ricola and bacon (bacon costs extra). However, it was missing and iceberg lettuce was also on it... but I was only able to check it at home because I had taken it with me and before the crappy self-service checkouts were available everything worked wonderfully. Whoever invented this shit should be fired...

We just ordered food there for the first time, so far it tasted good but unfortunately the cheese was missing... we ordered via UberEats, the driver didn't come upstairs in front of the door, one of us had to come down, according to his statement, which was very cheeky, he didn't feel like coming up

Now, self-service order thing... how complicated is that? Logging in with the app to get the points works for 1 out of 4 pieces... then they don't have everything you normally get there, for example sauces, and then it doesn't even accept the coupons... not even one... Plus, you can't understand how it's prepared, the way you know and have come to love it... since there's now a partition separating the areas. I don't know, they really shot themselves in the foot, at least at that location... I hope it won't be like that everywhere 🥺

Not good quality of the food for the price 🥹 and the service was not friendly with me 🙆🏻‍♀️

Self-service ordering tablets have now also been available here. Unfortunately, they don't work the way the customer would like, so you starve while you're ordering. Once the device finally reacts and you manage to pay, the payment process with your cell phone doesn't work either. Wouldn't be a bad thing, just have a physical card with you. But before this can be used, the timeout alert is displayed. Since it doesn't respond to a fingertip any more than the order menu did before, the entire order is reset. It's not the first time that I've used an ordering process of this type, but never before has one worked so modestly. The employees don't really care. Although I was able to make contact through the narrow output gap, I unfortunately only received a shrug of the shoulders in response. Thank you for nothing. I can't see any increase in efficiency here.

A large Sub BBQ had no less than 3 small slices of pickled cucumbers and 3 slices of tomatoes. That's probably a joke.

really? I forgot to specify my drink in the order I placed on Uber Eats

Very bad, added too many tomatoes

I really wonder why 6 people work here when only one does everything. The other one puts food away all the time, but old food is not taken out at all, fresh vegetables are simply dumped on top. In addition, the employees gossip in front of customers about the boss, who shouldn't complain that it's so busy, it's lunch time. In addition, not one order is completed, you first fill 8 rolls. There was no response at all when I said that I wanted to eat my sub warm. I left after 20 minutes, I'd rather go somewhere else!!!!

The older lady at the checkout is very unfriendly, rolls her eyes until it doesn't work anymore and acts arrogant. I don't understand how something like that can work there.

We ordered yesterday via Lieferando. My sub was completely wrong and the cookies were forgotten. But the call to the store was very disappointing -> they can no longer deliver anything.

We ordered yesterday via Lieferando. My sub was completely wrong and the cookies were forgotten. But the call to the store was very disappointing -> they can no longer deliver anything.

New employees ? Very unfriendly and unprofessional! I had the feeling that the lady couldn't or didn't want to fully understand me. Not recommended at all anymore 🤔

Great, but prices are awesome 😮‍💨😮‍💨😮‍💨

So the change from the Sub of the Day to the Daily Deals is complete FISSION... I want cheap and I get SCRAP. There is no bread to choose from, there is no choice but "that's how it is" and the reality of the selection object looks frightening. It's a shame that Subway has slacked off sooooo much.

We were always very satisfied at Subway, but since the renovation with the new staff, the food is no longer as tasty as it once was. And the shop no longer invites you to buy anything like cookies etc.

Well, my finished, still warm sub had to wait a long time until any cleaning work was discussed and implemented. There is room for improvement here. The sub was good cold too.

Subway currently has a 2 for 1 promotion. Danger!!! Per person. Everyone has to order and pay individually. According to the boss. Very sad to start such an action and decide individually.

Friendly employees who keep calm even with stressful customers. This struck me as very positive. They were clean and tidy and very quick.

Langsame und schlechte Bedienung, so teuer wie Gold aber schlechte Qualität, also ganz einfach schlecht

Inkompetente Mitarbeiter!!! Wollte meinen sub so wie immer bestellen, aber auf einmal hieß es, nein so können wir dir den sub nicht machen… begründen konnte sie es aber auch nicht! Ich war sonst immer super zufrieden, die Mitarbeiter waren auch immer nett.

Freundlich, nett und schneller Service

Seid langem ein richtig leckeres Sandwich. Super nettes Team, schnelle Verarbeitung. Gerne wieder.

Essen top. Schnell. Freundlich. Lecker.

Die Hälfte fehlt, prüft eure Bestellungen vor Ort!

Wer die Fernsehsendung mit Christian Lege über Subway gesehen hat, wird dort wohl, so wie meine Familie nicht mehr Essen gehen.

Immer gut besucht, was ein gutes Zeichen ist👍

Alles war frisch und wurde megaschnell zubereitet. Ambiente entspricht halt dem eines Foodcourt in einem Einkaufscenter.

Wie immer super. Netter geduldiger Mitarbeiter.

Subway in einem Center halt, Essen gut...Umfeld eher nicht.

Das Essen ist sehr lecker und die auch auf wünsche ein von die Kunden

Ordentlicher Subway im Foodcourt vom Eastgate in der ersten Etage. Die Bestellung und Zubereitung ging schnell. Die Mitarbeiter*innen waren freundlich und schnell. Die Preise sind etwas hoch für ein Sandwich, aber es ist alles frisch und wird direkt vor den Augen zubereitet. Zum Glück gibt es jeden Tag ein Sub was im Angebot ist.

Ich habe ein Vollkornbagutte genommen, Auswahl ist wie ich finde, viel zu viel, zu kompliziert, ich nehme lieber ein "fertig", Baguette ist auch gleich durch gematscht

Erstens, das bei mir aktuell gezeigte Bild ist nicht von Subway. Meine Erfahrung mit Subway. Eigentlich holen wir uns ganz gerne Mal ein Sandwich bei Subway. Aktuell sind wir mit dem Service jedoch etwas unzufrieden. Die Mitarbeiter machen einen guten Job und müssen täglich wirklich viele Leute bedienen und das man da etwas wortgarg und "ruhiger" wird ist normal. Aber eben leider schade. Schlimmer ist aber wenn das Personal sich nicht versteht und es auch noch so raushängen lässt, das Service ausgelassen wird. Aber insgesamt ist noch alles "gut"

Frische Zutaten,zügige Bedienung nur Umfeld könnte einladener sein

Personal ein wenig unfreundlich aber ansonsten geht's

Sandwich zusammenstellen lassen wie man es halt kennt. Nettes Personal.

Das Sind hätte noch ein bisschen wärmer sein können, aber sonst war alles OK.

2 Sterne weil wir gerne bei Subway essen. Der Service leider nicht gut. Asiatische junge Kollegin spielt vor uns mit dem Handy und beantwortet WhatsApp Nachrichten, statt uns abzukassieren. Nachdem wir sie angesprochen haben war sie unfreundlich und hat uns das rückgeld und die Ware einfach hingeschmissen. Jeder hat mal einen schlechten Tag aber das war nicht cool und unprofessionell.

Kaum Salat auf dem Sub. Brot an der Seite gerissen. Mehr soße als Inhalt bekommen. Sub des Tages schon 3,99 mittlerweile.

Das Baguette hätte noch ein ticken länger im ofen bleiben können. Ansonsten war alles gut. Tische waren sauber kein dreck an der abräum station.

Etwas für den schnellen Imbiss und kleinen Hunger zwischendurch.

In marzahner promenade sehr schreckliche unfreundiche mitarbeiter! baguett war sehr kalt und sehr weich salat war nicht innen sonder drauf und schwarze haare drin die verkàuferin hat schnell das essen weg gemacht. und der jungemann unfrendlich kein richtige umgang mit kundschaft er meinte wir mussen was anders nehmen oder nicht mehr kommen die akzeptieren nicht und mŏchten nicht ihr service verbessern sondern mŏchten ihr kunschaft verlieren. mein mann hat da neben in andere restaurant gearbeitet und wir waren stam kunde bein subway aber ab heute niewieder

Ich Esse gerne bei Subway, aber sowas ist mir noch nicht unter gekommen . Salat und Käse nur auf dem halben Baguette belegt und Bedienung liegt mit ihrer Brust beim Käse aus der Theke holen auf meinen Baguette. Einfach nur Ekelhaft Preis Leistung passt hier nicht zusammen. Ich war das erste und letzte Mal hier

Ich liebe diese Subway,s einfach nach langer Pause war es wieder mega lecker 😋

Das Essen war lecker Service war auch gut Preise sind auch okay

Sehr sehr lecker man kann aussuchen wie man es belegen möchte alle sehr nett und freundlich

Essen war frisch und lecker. Leider hat dieser Subway keine SB-Terminal. Subs werden leider nur einmal erwärmt und sind deswegen nur lauwarm. Die Sitzbereiche im Food Court des Centers sind nicht wirklich ansprechend.

Service war mau, die Subs waren sehr schlecht belegt und das Brot ist noch gerissen. Vom schlechten Ambiente mal abgesehen, ihr müsst dringend renovieren.

The footlong chicken fajita sub im Menü inklusive Spezieller Fleisch zubereitung ist das beste Sub, was ich jemals gegessen habe! Um dem ganzen die Krone aufzusetzen gönnt man sich dann freiwillig die 12er Cookie packung. ;)

Es heißt ja "Das erstmal vergisst man nie.", vieleicht komme ich wieder...

Sehr schönes Ambiente zum Wohlfühlen und strahlt Gemütlichkeit aus.Essen und Service sehr gut.

Sehr unfreundlich gewesen das Personal nach dem man fragte ob es kein Tablet gäbe wurde nur gesagt ne gibt es nicht obwohl der Sitzbereich halb leer war und man musste sein essen so mit an den Platz nehmen

Man wird sehr gut beraten und auch sehr nett Empfehlenswert

Freundliche Mitarbeiter und die subs waren gut belegt. Ist halt Subway, was will man mehr.