Snack Bar in Berlin

Ate something in this BK again today. Architecturally an interesting place. However, when you enter the restaurant, you are immediately greeted by a pungent toilet smell that permeates two thirds of the restaurant. The first attempt to order at the self-service counter was immediately unsuccessful because the device hung up shortly before the order was sent. We then wanted to order at the counter. Although there was hardly anything going on, there was complete chaos behind the counter. The employees seemed disorganized and overwhelmed and were also in an extremely bad mood. We immediately felt bad about bothering the employees with our order. Given the small number of guests in the shop, the preparation took a little too long, but it was still within reason. The food was too cold for the waiting time (fries ok). The portions seemed very small. Hardly any difference between medium and large fries. The all-over feel of the food can be described as absolutely loveless. The shop looks unkempt, dingy, dusty and has cobwebs under the ceiling. Add to that the smell, generally a very unsatisfactory experience. We won't be coming back.

Extremely bad service! Order a Latte Grande for a lot of money, then want an extra shot of espresso for €0.60, but that's not possible and you have to buy an espresso for €2.49. You can then use your fingers to stir the Latte Macchiatto Grande! Since, according to the waitress, the spoons “haven’t been washed yet” you notice that it was 10:30 a.m. and the McDonald was absolutely empty. Of course I can understand that they didn't have time because they were very busy chatting!

This McDonald's branch consistently fails to pack online orders correctly. Every time at least one item is missing - without exception. We regularly give the branch a new chance in the hope that something has changed. But the result remains the same every time: disappointing. My conclusion: online orders here are a complete waste of time and money.

Been here today. We wanted to order from the machine because we wanted to redeem coupons. This is not possible at regular checkouts. However, paying at the machines didn't work with the selected coupons either. When we asked, an employee couldn't help us, so the manager came and just rudely said that we would have to order something else. So I changed the coupons and it still didn't work... without coupons we would have paid at least €30. That was just too much for us for a small snack.

Customers stand at the McDrive for far too long... a line of cars leading up to the ordering terminal. After 20 minutes you did it...