SIDE Design Hotel Hamburg in Hamburg

Our stay at SIDE Design Hotel Hamburg was, hands down, one of the worst hotel experiences I’ve ever had. I’ve seen bad service, but this hotel takes it to a whole new level. **The Room Situation:** Upon arrival, we were given the wrong room—two separate single beds, even though we specifically booked a room with a double bed. When we brought this to the attention of the reception, instead of a simple apology and quick resolution, we were met with an attitude that screamed, “We don’t care.” They initially lied and claimed no other rooms were available. Then they blamed the company that booked the room for us, saying it was okay with separate beds. (News flash: It wasn't, and we confirmed that). After 45 minutes of standing there, waiting like fools, they finally gave us a new room. By that point, the charm of the “5-star” hotel had already faded. **The Breakfast Catastrophe:** Breakfast was a disaster. The entire restaurant smelled like someone thought it would be a great idea to combine bleach with seafood. The variety of food was okay, but we were so nauseated by the smell that we couldn’t enjoy it. When we brought this to the manager’s attention, she responded with an attitude that can only be described as, “So what?” The level of professionalism here is seriously lacking. Then, while warming up some croissants, she actually had the nerve to blame us for causing the foul smell! Really? How on earth does warming croissants cause a bleach-seafood combo stench?! **Inconsistent Restaurant Experience:** We dined at the hotel restaurant the night before, and it was great, which just shows how inconsistent the management is. It’s obvious the night staff knows what they're doing—unlike the morning crew, who seem to have no clue about customer service. In conclusion, while the hotel design might be impressive, don’t be fooled. The staff, especially management, are absolutely terrible. It’s rare that I leave a hotel feeling more stressed than when I arrived, but congratulations, SIDE Design Hotel Hamburg, you managed to pull it off. I would never, ever stay here again, and I urge anyone reading this to steer clear if you value your time, money, and sanity. Zero stars. Avoid this place like the plague.

The air conditioning does not work, there is no way to park the motorcycle safely. Not acceptable in this class of hotel

5 stars are just not 5 stars. We as enthusiastic Elysians (Grand Élysée guests) are disappointed. Where in the Élysée you have to search for dust and fingerprints without success... in Side they are not far... the rooms are really noisy... the coffee machine is ok. Not more. Stuffy air and no window to tilt. Unfortunately the toilet seat is outdated... yellow.. Gone with it and the imitation leather trash can with it... unsightly. Recycled toilet paper isn't 5 stars for me either. The breakfast is great. Enough choice and fresh. You can give it 5 stars. Overall it's really too expensive compared to other 5 stars...

Very clean spa, excellent restaurant

Kind and professional. Very clean spa

Top location for a weekend in Hamburg. Mega steak restaurant and great old school bar for cocktails. Again any time.

In midsummer room temp. 27 degrees . The website advertises air conditioning, which is not available. Cooling system not designed for high temperatures. Not recommended with a baby in midsummer. COMPLAINTS remain unanswered. Lawyer is involved.

Super neat design of both the lobby and the rooms! Very friendly night front desk and nice atmosphere!

My favorite hotel in Hamburg for over 20 years. The rooms are still very stylish. This time we had a good and newly renovated room. Overall, you can say that the service is first class - both at the breakfast buffet and at the reception. Gladly again every time…

Stylish hotel near the Gänsemarkt. Staff is very friendly and accommodating. The rooms are beautifully furnished and have a great style. The spa and sauna area is great, the water is pleasantly warm. We were here for the fourth time and will definitely come back!!

A great, modern hotel with very friendly staff. The rooms are quite large for downtown Hamburg and really clean. Special praise goes to the pool area, which was checked several times an hour and cleaned up if necessary. In general, we were very satisfied with our stay and would love to come back!

Once or twice a month there is an after-work event on the roof terrace with a DJ, cool beats and cocktails. Urban, hip and chic. However, there is some room for improvement when it comes to cocktails. They are of varying quality for their price.

We had dinner here which was excellent. Restaurants name us (m)eatery absolutely recommended 👌

Unfortunately can't keep up with the Hyatt Regency on Hawaii (Maui)

We stayed at the Side Hotel for 2 nights and wouldn't have wanted to stay another night. The design of the rooms is questionable, the sliding glass doors to the bathroom and toilet cannot be closed and are always 5cm open - when asked, they said that this was normal and would be like that in every room. The curtain that is attached to the window of the shower so that you can't see into the shower from the room is transparent - it could have been saved. The shower has a rain shower and a hand shower - even when you use the shower individually, cold water drips down from above. This cannot be individually adjusted either, you have to hold it in your hand. The lighting concept (?) is also questionable, nothing in the bathroom can be switched separately, so there is only the choice between floodlights or darkness, which is very uncomfortable due to the large window facing the room, especially at night. The view of the inner courtyard is anything but beautiful, disappointing for the price. The only positive thing is the extremely friendly staff, the breakfast and the location of the hotel.

We stayed at the Side Hotel for 4 nights and unfortunately were really disappointed. The hotel is far from a 5 star hotel. In the superior rooms the double beds are only 1.60 wide. What was very unpleasant was the fact that the air conditioning in the room cannot be regulated, which is impossible in summer. In summer the rooms cannot be kept below 24 degrees, which I find unreasonable. We were offered a room change, which we did, but the temperature control works the same in all rooms, or not at all. The next morning we were offered another room change in response. ? So not recommended in summer. The rooms also smell very dusty. But apart from the apology that it is just the way it is, no sensible alternative or accommodation was suggested to us. We had the feeling that the house didn't really care whether we as guests were doing well. Very unfortunate. The whole (Memphis) design style is also very outdated and too colorful and needs a refresh. To shower you have to climb into a bathtub, the bathroom is very small. The view from the room is creepy, see picture. Maybe the deluxe rooms are better, but the climate there probably isn't. One day our room wasn't cleaned at all, and the next day the mini bar wasn't refilled. Overall an unpleasant experience and not a recommendation. We're going home disappointed today. The breakfast is very good, as is the location. But that alone is certainly not enough for 5 stars.

The hotel is very nice, the staff is polite, the room was normal tomorrow was super too, in general there is a sauna pool a training room, a decent hotel in general, thank you all very much 👍😊 The hotel is very nice, the staff is polite, the room was normal tomorrow was also super, in general there is a sauna sauna training room, a decent hotel in general, thank you all very much.

Great hotel with great service! With Mr. Sandvoss, no wish remains unfulfilled.

I was at the SIDE Hotel Hamburg on business and am very disappointed, unfriendly staff in the restaurant, cold food and also cold coffee in the room! View from the air conditioning room of another building

Were there for a conference, very modern, great view!

A hotel in Hamburg Great everything included What a hotel offers 🤠

Amazing breakfast. Till 11am. And what a selection... more like a branch! Highly recommended, just for that experience!

Apart from the restaurant manager (bald man with glasses), the hotel is fine. Customer satisfaction and a friendly demeanor towards guests don't seem to play a big role for him.

One of the most beautiful hotels I have been to recently, and with incredible value for money. Will definitely come back next time in Hamburg.

A few more explanations and tips wouldn't hurt

Nice hotel with a great location in Hamburg and good service.

Nice experience. There were two young employees there, named Luca and Julian. Very friendly and accommodating.

The staff is really attentive and helpful, the location is excellent for a city trip and the breakfast is really varied! Unfortunately the room disappointed us. The bathroom door is made of frosted glass and does not close properly. Likewise the toilet door. Every “sound” can be heard throughout the room. Depending on who you share a room with, not really pleasant. In addition, the taps can no longer be operated with wet hands or they slip off (absolutely incorrect design). Unfortunately there was also no socket on the bed on the window side.

Very great hotel. The staff is excellent. Location is great. Breakfast bombastic

Great staff, lovely hotel. Food is yummy but not enough items on menu for room service. For the fourth year in a row, our air conditioner stayed at 24 the whole time on the 6th floor, . Way to hot and humid! Previous years they tried fixing and moved us etc. This year we didn't bother asking. We bought a fan, didn't help much. Next year we will stay at a different hotel.

Very modern hotel with a very nice atmosphere and a great stuff that give a wonderful service.

I was in HH on business and took my wife, daughter and even our dog with me. We chose the SIDE because it was designed by Mattheo Thun and I absolutely had to see it. The hotel is incredibly beautiful even if, and probably only people who are interested in it can see this, the details are not really beautifully executed. But that only applies to the rooms. Gap dimensions, acrylic joints, etc. are not really nice. But as I said, that's certainly secondary. The rest was really nice and the staff was incredibly friendly and accommodating! The situation certainly doesn't need to be discussed. I can't confirm any of the negative reviews and we will definitely be back! Many greetings from Koblenz!

Nice hotel, the only drawback in the rooms: light switches are hidden and made of ugly brown plastic. Bathroom door creaks even though it is a sliding door. However, it was nice to give away 4 roller shutters/curtains because I was very sensitive to light after eye surgery. Breakfast was the best with lots of fish and ice cream made to order.

Beautiful and very friendly hotel. Very clean. It takes about 30 minutes to walk to the harbor at a leisurely pace. We really liked it, we'll definitely be back...very, very nice all in all

Very centrally located hotel with very, very attentive and friendly staff.

Very nice hotel. Beautiful room, great beds! The spa, pool, steam room and sauna are wonderful, clean and very comfortable. The hotel is located in a quiet street, a good parking garage is just around the corner. The only downside we found was the temperature in the room. It was too high and was difficult to get down.

Luxury and professionalism combined!

Very pleasant, excellent breakfast, all the staff are always very friendly and very accommodating.

I was only in the hotel for a seminar... The food was lukewarm and wasn't enough for the participants. There are far too few standing tables for eating... There are also not enough toilets for the participants... Every holiday plane has more... In the evenings there is bottled beer for such an expensive price Hotel not suitable

Very nice design hotel with all the amenities you would expect from a 5* hotel. Top class steak restaurant on site.

Top hotel and top service from A-Z, everything is really taken into account! Great location 500m from the Innenalster and the Jungfernstieg. Shops and restaurants are all within walking distance. Public transport right outside the door. Highly recommended and the restaurant is always an experience. Thank you🙏🏻🙏🏻🙏🏻🙏🏻

We took our first trip with our 6-month-old son and chose the hotel because of the great location. But it was much more than that! We received an incredibly friendly welcome and were allowed to move into the room early. I had asked for a baby bed in advance. This was available as well as a changing mat, a baby bath, a diaper pail and a potty. Even a stuffed animal in the crib. Otherwise the hotel was just very, very nice, clean and the staff was super friendly. The price of the hotel was a little higher than others but you really get a lot for it. We come to Hamburg every year and will definitely book the hotel again.

Always my pleasure! A great house with great design.

A great stay at Side. Check in was easy, room was spacious and comfortable. The Air conditioning was a bit of an issue but not dramatic. It was 24 in the room when I arrived and it took 2 days to go down to 22! It was a bit too warm for me but the system is very slow as it s inside the walls apparently. The gym and pool access is easy, clean and easy to use. Breakfast was nice and the staff very friendly. Dinner was great too with a nice selection of meat. Excellent service during my stay. The only thing is that they don’t offer any food/ snack after 3pm /4pm. But dinner starts at 5pm.

Absolutely great hotel!!! We'd love to come back

All the staff were super accommodating and really very friendly. Super good breakfast

Great location, breakfast, room service, bar and restaurant. Highly recommended

Great value for money. Staff very accommodating. All clean. Breakfast great with lots of choice. Everything fresh and delicious. The only criticism: small spa area and small gym. Otherwise all around great.

Great hotel in a very good location. Everything was absolutely great, nothing to complain about

You are better off staying away. The “massage” we had at the hotel was unprofessional at best, and for all intents and purposes a scam. We addressed this with the manager - he took no responsibility for their terrible service and told us to talk to the masseuse directly. Sadly this is a testament to their service - do not entrust this hotel with your stay

The hotel is in a good location and the staff is very friendly and helpful. The facilities in the rooms are okay. (no iron) There was a great selection at breakfast and the bar has really great drinks and staff. The reason I only give the hotel 3 stars is clearly the brightness in the room. Whether it's a vacuum cleaner, footsteps or voices, you can hear everything. I was woken up several times by hearing people at work or guests. These weren't particularly loud, but the building was simply poorly insulated.

Incredibly beautiful hotel with a small but nice spa area right in the center of Hamburg. Very nice staff.

For 5 stars I expect more Small room, 1 night over 300 euros for 1 adult plus 1 child Without breakfast! The location is ok because it's central but no view, no ambience... Everything is quite small. . I'm used to something different from 5 stars and have "slept" much better in the 4 star range. Service was top

Nice hotel, but too expensive for what it offers.

A really nice hotel. Nice rooms, adequate cleanliness. The bar offers unusual cocktails in the evenings, but ignores the classics and simpler drinks. My personal highlight of every visit is always the breakfast. This is awesome. An extremely delicious selection of cheeses and sausages and all sorts of egg dishes can be ordered. Tip is the Egg Benedict. :-) The service is overall very good. The location near the pedestrian zone is also great. We'd love to come back.

Everything is chic. Good hotel for business trips.

One of the most beautiful hotels I know. The Side is an experience both architecturally and in terms of service. I love this hotel and don't want to miss an hour there. If we were to ensure that the wellness area, especially the pool, was not misused as a children's paddling pool for some families with more money but less well-behaved children, 6 stars would actually be due. I want to chill there, not a Centerparcs feeling.

The Side is a very modern hotel, although I personally didn't like the room very much! The bathroom is open and the toilet could use a locked door! It's okay for one night! The location is right in the center and if you come by car, you have the great service that the staff will park your car in the hotel parking lot!

Beware of theft from your room! The hotel itself is good, but my mother had an expensive gold bracelet stolen from her room, from the closet, from her bag. And coincidentally, all the log files (who had access to the room with which card) from this room were not recorded... what a coincidence the police also found. Unbelievable when you consider that we are talking about a 5-star hotel here. Unfortunately, I now have to say: So it's better to stay away from it if you want to be safe!

Breakfast and the restaurant was top. 🥇 It was truely amazing. Spa and pool was relatively basic but also good. 👍🏻

Very nice staff, great service, very nice rooms, the cleanliness of the rooms is excellent, I can only recommend this hotel, 5 stars and rightly so, please keep it up Best regards

We would like to thank the entire staff for the excellent service. Special thanks go to the front office and the breakfast buffet staff. The hotel shines with a modern style and is in a good location to the city center. The rooms are very clean, spacious and nicely decorated. The only drawback are the glass doors of the bathroom, which were difficult to close and not completely. The restaurant is inviting and well attended. We were only there for breakfast, which was excellent. Whether fried eggs, pancakes or marinated salmon, everyone will find what they are looking for here. Individual orders of omelets, scrambled eggs, etc. are also possible. Overall a great experience, we would have liked to stay longer and would love to come back.

Super Hotel, MEGA Lage und TOP Service!

Ich kann es nur weiter empfehlen ob Alt oder jung hier gibt es für jeden etwas und gerade die ältere Dame im Spar Bereich hätte meiner Meinung eine Lohnerhöhung verdient und 2 Wochen Urlaub auf den Chef so ein liebes Hamburger original trifft Mann nur noch selten super nett und zuvorkommend immer frisches Zitronen ,Ingwer oder Gurken Wasser am Start vielen Dank für die schönen Tage an diese nette Dame der Rest vom Hotel war echt in Ordnung

Sehr schönes Hotel, in zentraler Hamburger Lage, nur wenige Sekunden bis zum Hamburger Gänsemarkt. Nettes, stets freundliches Personal und großes Frühstücksbuffet.

Hallo, meine Freundin und ich waren vom 19.-22.01 im SIDE Hotel. Wir sind durchweg begeistert! Angefangen vom Service im Restaurant. Sehr freundliche engagierte Leute. Alles war sauber, der Spa und Fitnessbereich sind klasse. Die Lage top! Man ist innerhalb kürzester Zeit an allen sehenswerten Orten. Kann man mir empfehlen!

Geräumige Zimmer, sehr freundliches Personal, das Frühstück ist aussergewöhnlich gut und vielseitig. Dazu die perfekte Lage an der Alster.

Zimmer sind hochwertig ausgestattet mit nettem nicht zu aufdringlichen Design. Leider habe ich es nicht in den Spa Bereich geschafft. Service ist exzellent, vom einchecken bis zum Frühstück alle Mitarbeitenden unglaublich aufmerksam und hoffentlich. Lage ist sehr Zentral, Autos werden für einen gerne gepackt, man ist schnell um die Ecke in den Einkaufsstraßen, die U-Bahn ist 2 Gehminuten entfernt.