Saks in Kaiserslautern

All 1 A with *. Modern large rooms. Great breakfast. It's all worth the money. Will come back more often.

Customer Service at location is great. Rooms are pretty outdated with shag carpet. Location is great, right at the heart of downtown with too many places to eat and visit. Rooms get hot and too cold if you open small door for too long in winter and early spring. No A/C

Good location, close walking distance to numerous restaurants. Rooms were modern and small, but bed was comfortable and good sized for Germany. Gym was well apportioned, but was much too cramped. I could only find one outlet outside the bathroom, luckily I had a power strip.

Very clean rooms, luxurious and modern. The service at the bar was excellent.

The hotel is overdesigned. It has a very high price for its features. The underground car park is horrible. The shower has a glass pane facing the double bed... This is strange and cannot be changed with a thin curtain. I'm not coming back!

Yonan made this trip the best experience of my traveling career. He was really friendly and had amazing customer service. I would recommend this hotel because of him.

Nicht übernacht, aber die Getränkeauswahl der Bar genossen

Super Frühstücksbuffet, super nette Leute dort

SAKS is a very nice hotel at glance. I stayed here a month. On day one the shower head was broke. It was literally the small piece that holds the handheld shower upright. I immediately reported it to the staff and I was told it would be replaced on that weekend. Long story short I followed up 3 times in a months time and it was a different excuse every time which is ridiculous. Shower head still broke today. Room has no refrigerator. I love the heated floors but would definitely prefer a fridge over heated floors. The cleaning staff does not knock they just burst in your room. It was days where they would come service the room and wouldn’t grab the trash which is conveniently located by the door. Some days I get exceptionally cleaning some days they didn’t wipe the sink. I experienced a roller coaster of unfulfilled expectations, which really sucks as my fiancé is permanently assigned to this hotel with his company so you would think the hotel would do at least the bare minimum for one of their top paying clients. Parking is very expensive. Parking is located under the hotel and is public parking. As a guest at the hotel you have to wait until someone comes out the parking deck to park if the deck is full. This is due to events always going on in the area which I call the square. The only bright side is the hotel is conveniently located near great restaurants, pharmacy and shopping. I literally could walk maybe 10 mins tops at the farthest and get everything I need. Love the mall thats about a 12 min walk from the hotel. I was there around Christmas til new years and I loved the events going on in the square. If you go around that time the hit wine in the square is a must try.