Saks in Kaiserslautern

Yonan made this trip the best experience of my traveling career. He was really friendly and had amazing customer service. I would recommend this hotel because of him.

Nicht übernacht, aber die Getränkeauswahl der Bar genossen

Super Frühstücksbuffet, super nette Leute dort

SAKS is a very nice hotel at glance. I stayed here a month. On day one the shower head was broke. It was literally the small piece that holds the handheld shower upright. I immediately reported it to the staff and I was told it would be replaced on that weekend. Long story short I followed up 3 times in a months time and it was a different excuse every time which is ridiculous. Shower head still broke today. Room has no refrigerator. I love the heated floors but would definitely prefer a fridge over heated floors. The cleaning staff does not knock they just burst in your room. It was days where they would come service the room and wouldn’t grab the trash which is conveniently located by the door. Some days I get exceptionally cleaning some days they didn’t wipe the sink. I experienced a roller coaster of unfulfilled expectations, which really sucks as my fiancé is permanently assigned to this hotel with his company so you would think the hotel would do at least the bare minimum for one of their top paying clients. Parking is very expensive. Parking is located under the hotel and is public parking. As a guest at the hotel you have to wait until someone comes out the parking deck to park if the deck is full. This is due to events always going on in the area which I call the square. The only bright side is the hotel is conveniently located near great restaurants, pharmacy and shopping. I literally could walk maybe 10 mins tops at the farthest and get everything I need. Love the mall thats about a 12 min walk from the hotel. I was there around Christmas til new years and I loved the events going on in the square. If you go around that time the hit wine in the square is a must try.