Rooster Fried Chicken in Frankfurt am Main

One star is too many!!! A catastrophe, it took 2 1/2 hours of waiting and 4 calls until 3 people got their burger and what arrived was not only the wrong food but also cold food. If you want something to eat at 8 p.m., order at 5 p.m

Very dry wings were warmed up again in the fryer and Dan sent the wrap only consisting of iceberg lettuce. I will never order again

I'll never order from her again, they're good at cashing up and the quality is 0. I ordered wings that were so dry it looked like they were fried again and chicken warp just iceberg salad please improve it thank you

I ordered wings, they were very dry, not freshly made, they were just warmed up and sent to me. The chicken wrap supreme only consisted of iceberg lettuce, very disappointed

I would never recommend anyone to go here!!! Even if someone wanted to, I really want to persuade them to go somewhere else. Very terrible! I’m generally silent about delivery, the first time I thought it was ok, but to wait at least 1.5 hours for delivery every time? This is quiet horror!!! Also, when you call a restaurant, if they answer, and this doesn’t always happen, then talk on the phone like it’s our fault! Your order will be sent immediately, be patient, our employees deliver food. I don’t care who delivers, if you don’t know how to deliver, then remove this service. We don’t order food to wait another 2 hours!!!

I was there last night based on a recommendation and I have to admit that my expectations were exceeded. Super friendly staff and really delicious food. The ingredients were very fresh and especially the hot wings were the best I've had. Definitely gained regular customers :)

The food is fresh and is always delivered fresh, a great shop in every respect, no matter what time of day it is!

Very tasty and clean, would be happy again

Indescribable without words you have to experience it yourself ❤️🦅

Super tasty. Friendly service. Wish you much success ✨️

Food was good (lukewarm), but the restaurant forgot my drink.

I wouldn't recommend this to anyone. First of all, I had to wait sooooo long for the food, and then they brought the wrong food, and it was cold too. Then I ordered again and waited another 30 minutes and they delivered the wrong order again. They also said that I should pay even though they sent the wrong orders themselves.

I ordered through UberEats, the food was never delivered. This was NOT the fault of the Uber drivers, but of the restaurant operators. A total of 6 drivers came to the branch in a row within 2 hours and the employees couldn't be persuaded to do so because they had ALLEGEDLY already sent out my food. Ultimately it turns out they gave my order to the wrong driver and my food was delivered to someone else. It was an order worth €55, so not even a small sum. After several phone calls to the restaurant, I was cheekily turned away with a “I don’t have time for that.” In the end I got my money back from Uber and hope that this branch made a loss! The other Rooster branches are great and there have never been any problems. The franchisor should take a close look at the work of its franchise partners. This branch tarnishes Rooster's good reputation.

Bad bad service 0 customer orientation and 0 experience in the catering industry you can't say that to anyone

Food was never delivered, no notification, nothing. Paid more than 100 euros!!!! Restaurant not accessible, several people in front of the hotel ordered from the same provider and also unsuccessfully!!! Please never order there! Oh, and of course they don't answer the phone either. Lieferando was contacted and their response so far “could take 48-72 hours” outrageous, you just want your money back when you already waited 3 hours yesterday for your food and at the end it said “delivered” but never saw anything about it!

Very good and above all very generous portions

Never ordered there! We waited 2 1/2 hours for our order and called 5 times in between (no one ever answered) until the app said it had been delivered, but no one ever came. We never received the order, but we already paid over 100 euros in advance. Now you have to go through the trouble of getting the money back and writing back and forth to customer service... just stressful.

Bad underground, dripping with grease, smelling bad like stale garbage

Food never came. They lie and say it is coming when it is not. They lie and say and say they will cancel the order on Uber Eats and never do. COMPLETE TRASH OF A RESTAURANT.

Delicious food! It arrived warm and fresh We haven't eaten anything better in terms of fast food for a long time, I recommend it!

I waited 2 1/2 hours for my food after ordering on UberEats. 30-50 minutes were given. It's not the first time this has happened. However, this time they canceled my position at 2am sharp as they close at exactly 2am. Never seen such damn behavior in my life. Dirty shop

1) I waited 40 minutes for my order even though there were only two customers in the restaurant. 2) Some pieces of meat were raw. I absolutely do not recommend it.

Arrived again in Frankfurt and went back to Rooster Fried Chicken. The chicken popcorns are so incredibly delicious and the double decker is simply a delight!!! I'm looking forward to my next visit to Frankfurt, not because of Frankfurt itself but because of Rooster! :)

Really delicious food and very clean and hygienic. We recommend

Unfortunately I have to report an extremely disappointing experience. I waited three hours for my food which never arrived. Despite asking ten times on the phone, I was ignored and finally had to call with a blocked number to get an answer. I was promised that my issue would be taken care of and that I would be called back, but that didn't happen. The driver supposedly rang the bell, but it remains unclear to whom as no one rang my bell. Finally I was told I had ordered wrong. I don't understand how this stops the driver from delivering the delivery. I am very disappointed with this service and hope you can avoid these problems in the future. Thank you.

Normally it tastes very good, but this morning on Sunday it was a disaster. The fries are inedible, dry and cold, the hot wings are dry, everything tastes like it was forgotten yesterday. The order was not completely taken. No sauces added to the fries, the order was to go. I'm happy to pay for sauces, but at least the warning has to come, it's damn dry without sauces. After the call, no insight at all and stupid excuses. Now we can just throw the whole €20 worth of food in the bin because it tastes terrible. Very disappointing.

1.5 hour delivery time is absolute disgrace

Very, very tasty, would love to come again, have eaten there very often. Orders come on time, no bad experiences yet, the boss is very friendly and kind.

Nice atmosphere, great food, very good quality. You notice the freshness in the food. The employees put a lot of effort into making every customer happy. The team is great. I've been there many times and so far I can only report positive things.

Worst restaurant I’ve ever ordered from. Took 2 hours to receive delivery. Never again

The staff is very friendly and accommodating, huge praise goes to Mr. Quaderi. The food is fresh and prepared with love. Keep it up.

We were lucky to get something to eat at a very late hour and were not disappointed. Friendly staff and food came relatively quickly (15 minute wait). Price-performance ratio fits so far and I'll be happy to come back. The only small drawback was that the fries were a little too seasoned for my taste, but it was all in a very nice shop.

Food 1/10 disgusting you can't eat except the hot wings which were edible. Price 1/10 Delivery time 4/10 Delivery incomplete. Driver didn't have any sauces with him.

Waited 1 1/2 hours for food, but the order was never taken, and then the employee insulted me very dubiously and said call again in 2 minutes and then ignored my number and then picked up the phone and started insulting me

So first I had to wait 30 minutes, then I called the restaurant and they said I should wait another 5 minutes. However, I had to wait 15 minutes. So I thought the food would taste cold and bad, but I was proven wrong. The food was surprisingly warm and was really tasty. Either the organization is uncoordinated or they have really good storage boxes. I wouldn't order there again if I was really hungry, but I would definitely go to the store and look forward to the hot food. 😋

Delivery went according to schedule, and the wings as well as the burger were great. Gladly again.

After waiting 2 hours for the food they had the courage to call us saying that they not longer have the food that we order!!! What a disaster of service. They can not be more incompetent.

I ordered food and the food still hasn't arrived after 1 hour and 30 minutes. I call them and they still don't answer the phone. Never order there really disastrous.

Wrong order issued Staff overwhelmed

The wings and the chicken burger was really good and looked and tasted handmade instead of being heated up. They did give a ton of fries which helped me get full. They tasted great aswell

Food ordered online was still not there after more than two hours and was no longer supposed to be delivered.

The best chicken place in town. Excellent customer service.

The food was nice and the workers and the rats were very friendly

Food was good, but service is a thing in itself. At times you felt like you were in a prayer room. The colleague at the checkout didn't even respond to the "goodbye". Definitely the worst Roosters branch. It's a shame actually.

Their service is very bad, none of them speak German, they talk like they are making fun of people, we waited 4 hours for our order, they didn't even call and said we couldn't come, we called and asked and that's how we found out it ended up in the wrong place.

For anyone who is hungry, do yourself a favor and don't order. After two hours of delivery, no one came. Neither price discount or anything. I would rather close the shop.

Double decker and chicken fillets + fries are highly recommended! Very tasty. Crispys are also delicious but small compared to others.

Burger ist gut, Pommes it ok, Service is unterste Schublade.

Ich habe vor einer Woche drei Hähnchenteile bestellt. Seit einer Woche ist mein Körper komplett im Eimer, weil ich mir eine Salmonellenvergiftung eingefangen habe. Danke für nichts. Hähnchen hat nicht geschmeckt, lag aber wohl eher daran, dass es kurz vor Feierabend war und die Dinger den ganzen Tag da rumlagen.

Was soll man sagen, alles ist super lecker und frisch 😋🤤

Geiles essen und sehr sympathischer Manager, Danke!!

Amazing chicken and only saw 1 rat

Die Jungs mit Baba Location, gute Preise und sehr gutes Essen, Baba Musik

The food is fantastic, especially for the price. Would recommend.

Bester Burger in Frankfurt! Ich hab in Frankfurt ja schon viel probiert, aber an die Qualität von dem Chicken burger kommt nichts ran. Freue mich auf den nächsten Besuch!

Frankfurt angekommen direkt dort hin sehr sehr sehr sehr lecker jeder hin der aus Frankfurt kommt oder der dort unterwegs ist Bester Service direkt alles bekommen wünsche wurden erfühlt Ambiente sehr schön eingerichtet Vergisst mich nicht Masud der mit der dicksten Kette Hamburgs ✌🏽

Wir sind an einem Freitag Abend spät in FFM angekommen und hatten Lust auf Hähnchen und sind dabei auf diesen großartigen Laden gestossen. Cooles Team und netter Besitzer der sich genug Zeit genommen hat um ums die Speisekarte zu erklären. Die Burger waren der Hammer und die Hot Wings angenehm scharf und zartem Fleisch. Wir haben zum krönenden Abschluss einen leckeren Tiramisu aufs Haus bekommen. Wenn wir wieder in FFM sind kommen wir definitiv wieder hier. Klare Empfehlung!

Essen kam erst nach knapp 2 Std an. In Lieferando steht eine ganz andere Adresse! Essen wurde auch felerhaft geliefert! Ich frage mich wie man es nicht schaffen kann, ein Essen nach einet Liste zu befüllen, ich verstehe es einfach nicht wie dumm man sein kann. Schmecken, naja muss sich jeder sein eigenes Bild machen oder am besten sein Geld nicht dort ausgeben!

Nichts besonderes. Hat mich nicht überzeugt. Werde wieder bei KFC vorbeischauen.

Obwohl nichts los war wurde die Bestellung lieblos und falsch aufgenommen. Essen ist halt wie KFC nur in Helal schmeckt 1zu1 gleich

Nicht sonderlich gemütlich. Essen war aber lecker und darauf kommt es schließlich an.

Geschmacklich TOP! Besser als KFC und nicht so fettig. Lieferando ist lediglich das Problem!!! Als Selbstabholer wartet man keine 10 Minuten!

Würde gern 3,5 Sterne geben aber gibt ja immer nur ganze… Hatten uns die Box1 bestellt 9 Hot Wings 4er onionrings Käse Soße und Knoblauchsoße.. die hot Wings waren schön von der Bräune und zart im inneren und hatten auch eine leichte Schärfe.. der Kraut Salat schmeckt wie jeder andere auch da gibt es jetzt nicht wo ich sagen könnte boah der schmeckt Hammer… die Pommes klar aus dem tiefkühlbeutel und die onionrings genauso… die Käse Soße schmeckt nur rein nach Käse und nicht bisschen gewürzt und sogar nur ein klekks von Soße.. naja rein vom Fleisch her schmeckt es lecker aber jetzt nicht wo ich sage wenn ich in Frankfurt wieder arbeite das ich etwas von dort bestelle. Von der Zeit her ist es perfekt und schnell das Essen ist noch warm genießbar Wieso wurde die Rezension gelöscht?

Mexican Sandwich war echt lecker gewesen Doch der Service war echt nicht gut der Typ an der Kasse konnte Gefühlt kein Wort verstehen von dem was ich wollte und Soßen für die Pommes gegen Aufpreis gibt es in Ffm kaum

Das zweite Mal fehlen meine Pommes. Dieses mal hab ich angerufen und es hieß, man würde sie noch bringen. Es kam niemand mehr. Danke. Wir werden nie mehr bei euch bestellen.

Ich war einmal in Frankfurt, zum ersten Mal im Leben. Da habe ich dieses kleine Restaurant entdeckt. Ich habe es versucht und war begeistert. Da ich nicht so genau wusste wie was schmeckt, bat ich den Mitarbeiter an der Kasse um eine kleine Beratung. Super Beratung, genau was ich wollte (zum probieren einmal alles im kleinen Maßstab. Dann wurde alles frisch zubereitet. Ich musste zwar etwas warten, aber das ist bei frischer Zubereitung klar. Ich bezahlte alles in allem 15€ (Bild). Auf jeden Fall war es den Versuch wert. Das Lokal selber wirkte allerdings etwas baufällig. Ich hatte das Gefühl, dass an der Inneneinrichtung gespart wurde - wahrscheinlich war das auch nur mein Empfinden. Ich habe gehört, dass dieser Baustil aktuell in Mode sein soll. Aber das war wirklich der einzige negative Punkt.

Preis Leistung passt hier👍🏼 Alles lecker, gibts nichts zu meckern!

ordered a fillet burger, what i received was a processed chicken pattie, service was ok.

Das Essen ist gut, die Menüs sind ein bisschen wie bei KFC. Das Fleisch ist halal. Das Personal ist freundlich und das Ambiente ist ganz schön.

Sehr lecker, schnelle Lieferung und sehr freundliche Personal

Habe mir um kurz nach 8 für mich und einen Freund essen bestellt. Wir hatten beide großen Hunger und haben uns richtig auf das Essen gefreut. Sollte um kurz vor 9 geliefert werden, was absolut okay ist. Nachdem wir fast 2 Stunden mit hungrigen Magen gewartet hatten, habe ich telefonisch angerufen und gefragt ob viel los sei. Auf ein "Öh naja ja, haben sie bestellt, welche Adresse" war ich genervt. Keine telefonische information das es länger dauert oder sonstiges. Der Mann am Telefon meinte, er legt paar Chicken Wings aufs Haus dazu aber ganz ehrlich, mein Kumpel und ich müssen morgen wieder super früh aufstehen und wollen nicht hungrig ins Bett. Essen kam zum Glück und der Fahrer hat sich noch entschuldigt aber sauer sind wir trotzdem. Es ist einfach eine Frechheit und ich werde mit Sicherheit nicht noch einmal dort bestellen, wenn man bei fast 3€ Liefergebühr noch locker 2 Stunden auf sein Essen warten kann. Aber zum Essen. Super lecker, warm und ausreichend. Zum liefern ist aber verbrsserung nötig.

Lecker Chicken, scharf(spicy) ist scharf, Service verbesserungswürdig...

Die absolute eins, rooster geht immer, rooster enttäuscht nie. Danke für den Service mit dem Burgertausch!

Burger schmeckt an sich gut, aber hatte einen kleinen Stuck Stahl darin gefunden. Daher nie wieder.

I tasted spicy crispys Really very taste

Tolles, warmes und leckeres Essen!