ROOF in Scharbeutz

The food was really good, and the service was attentive and friendly. The food arrived very quickly. It's a bit on the expensive side, but it's very chic and the view is fantastic. Recommendation: Tuna steak, sashimi-quality

Unfortunately, that wasn't for us. I'd compare the food to that of an average chip shop. The service could be much better, considering the ambiance. They brought the wrong thing twice. In the end, despite having food from the inexpensive lunch menu, it was far too expensive for our taste. It really could be much better. It was the same two years ago!

High-quality dishes in a great atmosphere with friendly service. That's what you'd expect at this price point 😉

The Roof Restaurant was not impressive in any respect. While we were waiting for our room at lunchtime, we ordered drinks. The glass of Coke Zero served was in an unhygienic condition – the rim was sticky, and there were residues of an unknown nature inside – absolutely disgusting. This first impression unfortunately continued at breakfast the next morning. The cleanliness and organization of the buffet area were by no means in keeping with a professional restaurant. Unwashed glasses were placed dripping onto the buffet straight from the dishwasher, plates with leftover food were re-set, and overall, the service seemed inattentive and unprofessional. Overall, the restaurant gave a disorganized impression, which neither lived up to the standards nor the category of the establishment. A recommendation cannot be made on this basis.

Top restaurant! Best panoramic view of the Baltic Sea 🌊, beautiful ambiance, friendly staff, and excellent fine dining with fresh ingredients, with pleasant, subtle music in the background—the perfect place for a relaxed meal 😇👌

I ordered a beef fillet with side dishes. The meat was inedible—wobbly, tough, and visually more off-putting than appetizing. When I asked for it, the plate was taken to the kitchen without comment, but the dish never came back. So, in the end, all I ate was a potato with quark for a whopping €37. An absolute no-go for me: lousy food quality, coupled with service that didn't even attempt to rectify the mistake. I certainly won't be going back.

Great sushi, fillet made of nothing but grit and rubber. Waiters tend to walk away if you speak to them directly. The noise level is rather loud.

I ate there today and, unfortunately, I have to say: it was an absolute disaster. The value for money is absolutely terrible – the food was overpriced and the quality was disappointing. I had hoped for much more. To make matters worse, there was a fly in my drink when it was served. The glass was immediately replaced after I complained, but that shouldn't happen. The view and the location are truly stunning – I give them a clear 10 out of 10. The food, on the other hand, doesn't even deserve a single star in my opinion. You can get far better and cheaper food at the Italian restaurant down by the beach.

Delicious soft ice cream, friendly service, and seating to relax.

The food doesn't match the impression of the place at all. Negative points: cheap pressed meat on a burger, one of the three components only arrives 15 minutes after the other dishes, incorrect bill, abrupt service, and blames the kitchen for any mistakes. Terrible value for money!

Very nice ambiance right on the beach with a great view of the sea. The staff was friendly, but unfortunately, our second order was barely understood because the waiter only spoke broken German. The cocktails were very tasty. We didn't try the food, as we were looking for a cocktail.

Unfortunately, the sushi isn't recommended at all for the price. Nothing special. It's a shame. The location and view are excellent. Unfortunately, the staff seemed completely overwhelmed and inattentive during our visit to the back area on September 13, 2025. We were seated immediately, but after ten minutes, we still hadn't been asked for drinks, let alone given our menus. We then moved to the front, and the gentleman was very attentive and competent.

A beautiful restaurant. The breakfast was excellent, and so was the service. Unfortunately, we have to complain about the evening service. As hotel guests, we wanted to have dinner and sat on the terrace. After 15 minutes, no one from the service department had come to our table. When my husband went inside to ask if we could get tickets, he told us the terrace was closed. What was the reason? The weather was fine, and guests should be free to choose where they wanted to sit, or a notice would have been nice. Instead, the two gentlemen continued chatting. What a pity. But we've now found what we were looking for in a restaurant outside the hotel.

I don't understand the bad reviews. We've had several wonderful stays at the Roof. Whether it was morning, afternoon, or evening, the staff was always very attentive, even when it was busy. The food is always delicious and beautifully presented. The sushi variations are served on a boat. Simply amazing! We will definitely be regular guests.

One of, or perhaps even the best, restaurants in Scharbeutz. The sushi is highly recommended.

Unfortunately, I wouldn't recommend it! The view doesn't make up for the high prices and poor service. The sushi was good, but the vegan bowl for €24.95 was a total disappointment. Cold, unseasoned rice with edamame and some tempured vegetables, no cilantro, no sauce. The waitress didn't ask us how it tasted or if we wanted another drink or dessert. What a shame! Over €60 for two main courses and two drinks is a steep price.

Unfortunately, we were totally disappointed. We wanted a slightly upscale restaurant for our wedding anniversary, which it apparently promises. We got a seat at the front facing the sea, which would have been really nice if the windows were halfway clean. Unfortunately, we waited almost half an hour before our drink order was even taken, even though the restaurant was only about half full. I'll just write off the half-forgotten cutlery as a minor issue. The rib eye, which cost a hefty €30 without a side dish, was unfortunately full of gristle. My wife's sushi consisted of 8 small rolls for €20, which wasn't enough to fill her up. We raised these issues with the waiter, but apart from a sheepish grin, there was no response.

Very nice ambience, attentive and friendly staff!

Some people have mentioned poor service, which I can't confirm. We were served immediately, and the food came quickly and completely. Unfortunately, I forgot to order the aperitif first and then the starters, so both came at once. The soups were good, the sushi was quite expensive but plentiful and truly delicious. The tuna was also very good and cooked to perfection. The view of the Baltic Sea is, of course, spectacular, and you can also enjoy a cocktail there. Conclusion: a bit too expensive for Scharbeutz, but otherwise delicious.

We've been coming to the Roof for years for a nice drink. Delicious food, and a fantastic view of the Baltic Sea. On Monday, we had dinner at the Roof. The Aperol was only mediocre. The food was a disaster. I could only eat half of my rib-eye steak, ordered medium; the rest was raw. My wife's meal, a red curry, was completely unseasoned, and the rice was dried out. The waitress's response to the poor food was, "Thank you." Simply disappointing. We won't be coming back...

The renovation of the terrace hasn't done the ambiance any favors. The two of us ate at the Roof today. The service is absolutely terrible. We didn't get menus, so I looked them up online. When we finally got around to ordering after 20 minutes, the food arrived very quickly, unfortunately only before the drinks. The sushi isn't as good as it used to be; 20 euros per roll, for that quality, is very steep in my opinion. The two men were helpful, the woman was rude. The restaurant used to be a highlight and worth a visit. We definitely won't be back.

Very friendly service and delicious. Child-friendly and very good.

Roof Top Sushi Bar Grill Scharbeutz – great view, unfortunately a somewhat weaker overall impression First of all: The view here is truly impressive and almost worthy of a 5-star rating. You enjoy a sensational view of the beach promenade and the Bay of Lübeck – truly a highlight that you don't get everywhere. Unfortunately, that was the biggest plus point of our visit for us. The service left us with the feeling of a rather half-hearted welcome. The staff did their bare minimum, but lacked the warmth and commitment that you would expect in such an ambiance. The food was expensive, and overall, the taste wasn't really convincing. This unfortunately somewhat overshadowed the beautiful view and tarnished the overall impression. It's a shame, because the potential here is definitely there. Perhaps we just had a less than perfect day – we would still give the Roof Top Sushi Bar Grill a second chance, because the view is truly something special.

No table decorations outside; waiter completely out of sorts; beef fillet bad; veal schnitzel: breading burnt in some places, but not fried properly in others; the Parmesan fries were abysmal in flavor; Thai curry with a lot of rice but very little vegetables – completely overcooked, very bland in taste; the lemongrass, ginger, and coconut milk were probably only briefly infused – not enjoyable. The waiter noted the complaints, but there was no response or even a "we're sorry" – we should have read the reviews beforehand. Absolutely not recommended. Completely overwhelmed staff, an hour-long wait for the food. The lady at the reception, however, was very friendly and attentive.

I'm sorry, but I personally don't need that again for that money. It was even better in 2024. The cafeteria charm is new after a renovation, but the view is magnificent (if you get a window seat). The fact that there are no salmon dishes (in a sushi bar) was never mentioned when we reserved the table, when we arrived, when we were seated, or even when we were handed the menu. Overall, the food was really average. Unfortunately, the staff isn't attentive. The tables around us aren't cleared or wiped down; everything is very slow. There doesn't seem to be any kind of management. Too bad... We're out!

Upscale, high-quality food. Attentive and friendly service. Extremely expensive, however! The side dishes were charged separately, even though the menu gave the impression that at least one side dish was included. The price/performance ratio is skewed.

Fantastic view, delicious sushi, fine wine, attentive service. Simply nice!

It would be desirable if a bar like this also offered alternative milks for coffee.

We don't understand the reviews. It was a wonderful evening. The food was excellent, the service unobtrusive but attentive. And good quality comes at a price. But it was reasonable. We would be happy to come back.

⭐ Tourist rip-off with a beautiful view – nothing more. We went to a surprise party – lovingly planned, with great anticipation. In the end, we were left with only disappointment: endless waits, forgotten appetizers, barely any service, overpriced mediocre food. Drinks only came upon request, and dessert wasn't offered at all. The hostess was so disappointed that she could barely touch her food – even though she had been so happy to see us all. Instead of joy, there was frustration. This is a pure tourist rip-off. They rely on the view – there's nothing more to it. Our advice: Take a photo, enjoy the view – and then quickly go somewhere else.

We were there for dinner in a group of six and had pre-ordered a Tomahawk steak. We then chose the side dishes and drinks at the table. The service was very friendly and attentive. Nothing to complain about, everything was top-notch – we'd love to come back!

I wouldn't have thought so. A beautiful terrace. But unfortunately, you sit at the table without light in the evening. No candles, no small LED lamp... The reason: we're currently renovating... there's more to come 🙈🤔 I'd offer to buy eight table lamps in Scharbeutz tomorrow 😉 Unfortunately, the photo brightens up the atmosphere far too much, as it was 11 p.m. when it was taken. The waiter ran away... and didn't come back. Probably already in his final days. We'll see how breakfast goes 😅 I sent a long email to management about the matter. Unfortunately, there was no response from the hotel. Sadly disappointing.

They're living off their former reputation. Service is extremely bored and taciturn. The food (sushi) is average at best. Prices are extremely overpriced (see photo; two sets of six thinnest slices of sushi cost around €40!)

The dining concept has changed compared to previous years, which is a shame. The quality of the dishes is significantly poor for the price; not authentically Asian, very salty, and unimaginative. The view is, of course, magnificent. We won't be back, though.

Great atmosphere; a little more light on the table outside when it gets dark would be great. Delicious tarte flambée and a great cocktail. The cocktails are a bit on the expensive side. But my non-alcoholic one was beautifully garnished and delicious.

Very delicious sushi is made here.

Price-performance ratio is good, very tasty

The Roof is a restaurant that truly surprised us. The beautiful view from there is particularly noteworthy. Especially in good weather, the view over Scharbeutz and the Baltic Sea is a real highlight and contributes greatly to the relaxed atmosphere. The service was also consistently friendly, attentive, and very professional. The waiters had a pleasant, polite manner and always tried to make our stay as pleasant as possible. We noticed the warm nature of the staff right from the first visit, and this was confirmed on our second visit. The lunch menu was truly outstanding on both days. The food not only tasted very good, but was also of impressive quality. The dishes were fresh, attractively presented, and of a high standard. It was clear that great importance is placed on good ingredients and clean, precise preparation. The open handling of a minor technical problem with the cash register system was particularly pleasant. The staff honestly informed us about the problem, apologized politely, and handled it with confidence – this impressed us very positively and shows how professionally the work is carried out here. Another highlight is the open view into the kitchen, especially the area where the sushi is freshly prepared. It's truly interesting to watch the chefs at work and observe the precision and care with which the dishes are prepared. This adds a special quality to the whole experience and inspires confidence in the freshness of the food. To be honest, we were a little worried at first, as the Roof is also a hotel restaurant – similar to the Jungle, where we unfortunately didn't have a good experience. But the Roof proved us wrong. Here, quality, hospitality, and a pleasant atmosphere are paramount. We felt completely at home on both visits and will definitely return on our next stay in Scharbeutz. Conclusion: The Roof is a modern, stylish restaurant with a great view, excellent food, friendly service, and a relaxed atmosphere. We definitely recommend it!

The food was beautifully presented and, of course, delicious! We tucked into our way through the menu. It was very nice there; the atmosphere and service were excellent. Thank you very much, we'll be back!

The view is hard to beat. We didn't try the food; we were just there for a few drinks. I found the service could be improved considerably.

Disappointing Visit Despite High Expectations Our visit to this restaurant was unfortunately a huge disappointment – especially since we were so looking forward to the evening. It was my friend's bachelorette party, and we had made a reservation five months ago. However, our reservation couldn't be found. For a restaurant considered one of the best in the city, this is a disappointing start. The view from the restaurant is undoubtedly beautiful, but that alone isn't enough to justify the hype. The service was well-staffed, but still completely overwhelmed. Of our group of six, only four people were initially asked for drinks. The server disappeared so quickly that we barely had a chance to reorder. There were several misunderstandings, both regarding the drinks and the food. A particularly annoying mishap was the vegetarian sushi platter, which suddenly contained a meat roll – apparently, it belonged to another dish at the table. When asked, no one initially knew what it was exactly – first they said it was tofu, then it wasn't. Such uncertainty seems unprofessional. The burgers also arrived cold and tasted average at best. Salt, pepper, and even olive oil had to be requested separately, which further tarnished the impression of thoughtful service. Another point of criticism was the condition of the dishes: There were still food residues in the soy sauce bowls. I felt extremely uncomfortable having to point this out again. Unfortunately, there was no apology or small gesture of regret from the staff – only when we asked were we even taken seriously. After the meal was served, no one attended to our table. We weren't asked for any additional drinks, nor were we offered dessert. The staff seemed arrogant, even rude at times. It was also noticeable that other tables received significantly better service, which further worsened the overall impression. Conclusion: A disappointing evening in a restaurant that, in our opinion, doesn't even come close to living up to its reputation. It's a real shame – we would have appreciated much more professionalism and hospitality for such a special occasion. Unfortunately, a lot depends on the service.

Our visit to this restaurant was unfortunately disappointing. Despite a reservation made four months in advance, the staff had no information about it. This indicates organizational deficiencies. Service was consistently inattentive. There were several communication issues: A vegetarian sushi platter was mistakenly served with chicken, even though it had previously been confirmed upon inquiry that it was tofu. The staff's statements on this matter were contradictory. Furthermore, a person's drink order was not taken at the table. Another hygiene issue arose when an old potato was found stuck in a freshly served bowl. After the food was served, the table was not attended to. Neither an apology was offered nor any effort was made to adequately rectify the situation. Only upon our explicit request was a bottle of sparkling wine served as compensation – without any accompanying communication or discernible effort to remedy the situation. The view is undoubtedly appealing, but it cannot compensate for the serious deficiencies in service and organization. Improvement in these areas is urgently needed.

The food was good but terrible service. No greeting, we had to ask for a Menus, had to catch waiter to make every order. During whole evening the waiter gave us zero communication and even ignorance. You could get couple of drinks on the terrace because beautiful view, but not a dinner

Beautiful view, mediocre food, poor service, uncomfortable chairs – that's our verdict from a Friday evening with four people. The veal schnitzel was covered in a completely tasteless breading, and the sushi selection was below the standard one would expect from the chic presentation (served on a small wooden boat). The staff are extremely inattentive; no menu, no drinks, no dessert, and no bill is brought without vigorous waving. There are quite a few staff members around at peak times, but they don't look around; they simply ignore the guests and walk on by. We're not talking about a snapshot here; we were there for three hours. Overall, a completely disastrous price-performance ratio. Sure, with a constantly changing clientele, you can get away with all this; the location obviously guarantees demand. But we won't be coming back, even though we live nearby.

We were ignored upon entering the restaurant and had to speak to the waiter. We were seated at a dirty, uncovered table and left after 20 minutes, even though we hadn't even been asked for our drink preferences.

Horrible! There were three of us there, and the bar was empty. We were completely ignored. After 15 minutes, the menu was brought to us. It was incomplete, as some pages were missing. We waited another 15 minutes, and almost nothing happened. Yes, the waiter was talking to other colleagues, and they continued to ignore us. Now we've left ;-) No one was surprised, because people were still chatting.

Sushi was tasty but not much. I'm still hungry...

Great view, friendly service, food was excellent (lunchtime), everything was perfect!

Who actually owns this beautiful, stylish bar with the fantastic view? And why does this person place so little value on hospitality, professionalism, and the reputation of their beautiful and high-quality location?! On Saturday evening, we, along with over 20 guests, honored our reservation to round off a wonderful, milestone birthday and were looking forward to a special conclusion in a truly beautiful space. Then there must have been a communication and reservation processing error on the part of the rooftop bar. It can happen! But the reaction of the waitress in charge was simply disgustingly arrogant and dismissive! Over 20 people suddenly felt offended, their mood completely irritated, brought down, and shocked by so much unfriendliness and unprofessionalism! We couldn't use our reserved table in the adjoining room because the kitchen (we were never booked for a meal, but for a private evening of drinks!) was closing soon. After some unpleasant back and forth and standing in the way (no hospitality, no charm, nothing!), we were allowed to sit at the bar (but please don't stand in the aisle!!). I personally didn't order anything and only stayed for a few minutes for the sake of my dear friends. I found it so awful how incredibly arrogant, awkward, unprofessional, and dismissive the waiters were as they handed out drink menus one by one and finally took our orders. It was a decent night's work, and the bartender behind the bar did his job well, all by himself, even though there were probably five waiters milling around. I honestly couldn't believe I could experience something like that in a place like this in this day and age. If any other location had still been open at 10 p.m., we would have definitely moved on! From conversations on-site and also in the reviews here, experiences of poor service are becoming increasingly common. Untrained staff! Too much pressure for too little money? Whatever. Not a recommendation – unless poor service is the desired highlight. ;)

Significantly lost charm and coziness

Based on recommendations and full of anticipation, we visited Roof last week. The view is truly beautiful. Apparently, it's what you pay for, and the prices are supposed to justify it. The sushi, however, could barely compete with a good sushi delivery service in Hamburg. Given the prices, I expected higher quality and a more balanced mix of spices. The service was a bit forced, but initially very good, but then unfortunately deteriorated over the course of the evening. The miso soup was very good, and the cocktails and wine selection were decent. All in all, I expected more for the price and was rather disappointed.

A real highlight in Scharbeutz. Ribeye steak cooked to perfection, beautifully pink, with an intense flavor. The truffle parmesan sauce was a perfect match. The restaurant on the rooftop of the Bayside Hotel: a large winter garden with a view of the sea, stylishly decorated, elegant, relaxing music, simply an atmosphere that makes you feel at home. Service was attentive but not pretentious. The prices for the food, ambiance, and overall experience were more than reasonable. I'll definitely be back!

We visited the restaurant based on the menu displayed outside (ground floor), but then discovered that the current menu no longer fully reflected the one on display. The staff were friendly but unsympathetic and, despite the relatively low occupancy at the time of our visit, rather abrupt. However, we did have the feeling that certain guests (possibly guests of the Bayside Hotel???) were treated more courteously. We also noticed that certain (good) seats were reserved for these guests. The higher prices do not necessarily match the drinks and food served. The food was good and tasty, but we have had porcini mushroom ravioli, for example, of at least the same quality for far less than the €27.50 we paid here. Why a bottle of Magnus mineral water should cost almost €10 here is also not entirely understandable—we have had the same water for €5.90 in other restaurants. We also had a chocolate cake for dessert at a restaurant in Haffkrug, which was equally delicious and half price. All in all, a restaurant with good food, but not exactly the right price-performance ratio. The view, the name, and the proximity to Bayside are probably part of the price. Our conclusion: Food OK - service could be improved - prices a bit too high. We went there once, but we won't eat there again - there are cheaper, but equally good restaurants in Scharbeutz, Haffkrug, or Niendorf.

An absolute disaster...staff completely understaffed and overwhelmed. The meals arrived completely staggered (about 30 minutes), so unfortunately we couldn't eat together. Simply terrible and not worth a visit.

Dear Bayside Team, we had dinner with you yesterday, which we were really looking forward to (a special evening for us). Unfortunately, the waiter was extremely stressed and, while he seemed to be trying hard to please the guests (yet no advice despite the complex menu, no welcome, nothing friendly), there was a palpable annoyance and extreme hecticness among his colleagues. The zander was dry, and the food was rather subpar—probably truffle oil instead of real truffles, which I find odd given the price. You should set up fewer tables in the dining room so you're not constantly bumped into by waiters or guests.

There was a very long wait for everything. Menus arrived after 20 minutes, wine after 50 minutes, and water a little earlier. The concierge told us to choose a seat, but we were moved. The food was delicious, the view was great; but the server was bordering on aggressive. Very unpleasant!

The service is absolutely terrible! You have to wait about 45 minutes for a drink and just as long for the bill. The Espresso Martini is delicious, but otherwise, I absolutely don't recommend it!

Gourmet hell for the rich with a loss of taste" What an absolute JOKE from a "fine restaurant." I thought, for those prices, they'd at least serve you something that didn't taste like stale shoes – wrong. I order a rump steak, medium, so pink and juicy – ​​what comes? A bone-dry, overcooked shoe sole. I might as well have deep-fried the insole of my hiking boot; it would have been cheaper and more tender. I send it back (politely, of course – still!), wait for ages, then it comes back: this time completely bloody. Not medium – no, the thing was probably still gurgling when they put it on the plate. Cold inside, slimy on the outside, zero salt, zero flavor. So I go back to the waiter – because I honestly thought someone would help – and what happens? I get CHUCKED OUT. You read that right. Because I politely asked for an edible meal. I think I'm in the wrong movie. The waiter is arrogant to the point of nausea, as if he were serving me a gold bar and I'm too stupid to eat it. Zero ability to accept criticism, zero service, zero decency. But the main thing is that the bill comes with a grin – and that for 70 euros for a piece of meat that could pass for either a doorstop or a medical emergency. CONCLUSION: If you have money to spare and are happy to be insulted, ripped off, and fed meat from hell – fine. Everyone else: Run. Run as far as you can. I'd rather eat a bratwurst at the gas station – it has more class and taste than the whole place combined. Never. Again.

Friendly service, delicious drinks and a great view.

Unfortunately, the rooftop has declined considerably. The menu lists corn-fed porridge with two sides. Hmmmmm, a bit strange, isn't it? I ordered a baked potato and vegetables. Even when I asked the waiter, there was no response. It costs €31.90, which is a real cheek. They poured balsamic vinegar over my sushi? Why balsamic vinegar in sushi? It's all very incomprehensible. This was my last visit there for now; I'll have to find a new favorite restaurant. It's a shame that the service and portions have declined so drastically in recent years.

At least 6 times here, but this time it's been terrible. Service only came to the table after repeated requests. The sushi was okay, but there was much less on the plate and it was much more expensive. The menu doesn't specify the number of pieces anymore. People, location isn't everything!

We went to dinner at the Roof today with our friends from the USA. The service was snotty and inattentive. It's a shame, because we've been here several times. There was cork in the wine, and after we mentioned it to the waiter, Kristian, the next glass also came with pieces of cork. We had to ask for cutlery. There was no menu in English, so the waiter wasn't able to explain the menu to the English speakers. The waiter was consistently snippy. We won't be back. What a shame.

We had to wait 50 minutes for our food :-( and then paid €18 for a very thinly topped pizza. We won't be eating there again for now. Thank you!

Price-performance ratio does not match

Two of us ate at the Roof in the evening. The food was okay for the price. Unfortunately, everything else was far from up to par with the price. The service seemed massively overwhelmed, even though the restaurant was only about 20% full. I don't understand how they couldn't get an order of sushi and steak to our table at the same time. Unfortunately, the overall experience of the food, service, and ambiance didn't live up to the price, and thus—sadly—is consistent with the other reviews.

I was very satisfied. I ate a turbot, had a clear view of the sea, and really enjoyed being outside. I would eat here again. It's perfect for me!

Unfortunately the staff is very rude and you have to wait a long time for your food

Great sushi and sashimi, fantastic views, and a fantastic atmosphere. Not cheap, but worth every penny.

We've been to the Roof several times, but this was definitely the last time... The roof terrace has been renovated and is half as nice as it was before, but that wouldn't have shocked us...but the service certainly was!! We were there on a Monday at lunchtime (April 28th, a completely normal day) and, apart from ours, only one table was occupied. There were several waiters on duty, but apparently none were in charge. My girlfriend ordered steak, I had sushi. Despite repeated inquiries when a member of staff was finally visible, my girlfriend eventually got up and went over to ask, but after 75 minutes she still hadn't had her food. Our drinks were, of course, long gone, and no one asked about them. So after 75 minutes, we got up, paid for what we had eaten, and left. If they had really been busy, they would have had a lot of

Beautiful roof terrace at the Bayside Hotel

My family and I wanted to celebrate Mother's Day at the Roof and treat ourselves to good food and a great view. It started out strange that the elevator was broken and there was no sign pointing to it... When we made the reservation, I had already pointed out that we wanted a special table with a beautiful view. However, on site the staff informed us that there was no such notice, so we were seated at an ordinary table without any decorations. This wasn't reserved for us either but had to be adjusted for six people. The service left a lot to be desired. Our waiters - there was no fixed responsibility - showed little commitment. First we waited for the tickets, then to order. The food was ok but not top notch enough for the price. The baked potato was standard at best, there was no special kick to any dish. The beef fillet was good, but all dishes were overpriced due to the individual orders of the side dishes and even sauces. The untrained service staff were really unbelievable. When the drinks and later the food came, the staff couldn't name either and we had to guess. Nobody asked in between if everything was okay. Nobody asked about satisfaction after eating. Nobody asked about satisfaction when paying. After the meal, the dishes stood on the table for ages, then an untrained worker came and gradually cleared everything away in several rounds, including the glasses. We had to wait forever to pay. In total we spent almost €200, but neither the service nor the quality of the food was appropriate for this price. The lack of customer orientation and the inattentive and non-professional service have left a lasting negative impression on us. A repeat visit is out of the question for us. It's such a shame given the great location and the view...

It's coming to an end. I've been here regularly since it opened, but it was difficult at the beginning. Then it settled in and was really good for years. Now a NO GO after the renovation. Bad, unskilled, friendly but completely incompetent service. Only the current restaurant manager / “head waiter” is working his way out of his mind, I feel sorry for him. We've been waiting for food for almost 1.5 hours now. The quality of the food itself is still really good, but it is also expensive in terms of quantity but OK. All the rest is unspeakable. Ambience, service, waiting time, overall experience for the money - thanks, no. The last time for me for a long time.

Like the hotel: absolutely disappointing. Service not good. Once a great view, now limited visibility and poor ambience, resulting in a profit orientation for even more hotel rooms for a poor price-performance ratio. There are better restaurants.

We expected more! The view is great but unfortunately the restaurant is far too stuffy/warm, the employees left the doors open to get some fresh air in. Food was okay, sushi manageable, few variations and high price. Staff friendly

The food was very tasty, the service still has room for improvement 😉

It used to be great, but now it's unfortunately completely cluttered, disorganized and the bar is no longer there, just a covered winter garden

Unfortunately we cannot rate the food. We had reserved a table for 2 p.m. When we called to see if we could come a little earlier, we found out that the restaurant wouldn't open until 3:30 p.m. today because there was an event beforehand. We were not informed about this beforehand. We then made a new reservation at 3:30 p.m. Unfortunately we couldn't get the table because there was a disco in the restaurant and there was very loud music. The event was still in full swing. Disappointing as we were looking forward to dining here. Therefore only one star.

Nice location with, if you get a seat at the window, a great view of the Baltic Sea. Unfortunately we had a very bad day of service. First we waited 20 minutes to place an order even though the restaurant wasn't even 20% full. Then the ordered sushi came for two people and then 10 minutes later the pike perch and soup for the other two people. I only got cutlery for my zander when I asked. Not once did the service staff ask whether more drinks were wanted. However, the food was very good. The kitchen is highly recommended. We then had to wait another 20 minutes for the bill. We were charged EUR 37 for the zander, even though it was listed on the menu as an arrangement including two side dishes and a sauce for EUR 21.50. When we asked, we were told that the arrangements only apply from 5 p.m. However, there was no information about this on the map. Overall, I cannot recommend this restaurant based on my experience. The 3 stars are the result of 5 stars for the cuisine and 0 stars for the "service" at McDonald's level.

Unfortunately it's not like it used to be - disappointing after the renovation We have been to the Roof in Scharbeutz very often in recent years and have always been happy to recommend it to others. The food was always excellent, the service attentive and the atmosphere harmonious. Unfortunately, after the renovation, a lot of things changed for the worse. The portions have become significantly smaller, which wouldn't be the problem - if the service hadn't also deteriorated significantly. Unfriendly staff, long waiting times and an almost disrespectful tone at times. When we politely commented that the level of service had deteriorated, our comment was met with a laugh and the statement, “Should I cry now?” acknowledged - an absolute no-go if the bill is over €200. Really a shame. We have been regular guests for a long time, but unfortunately that was our last visit for the time being.

Four of us ate at the roof with a reservation. The restaurant was well attended. At first we were served relatively quickly, but then passed our menus to the next table because there was no service there. There were actually more than enough waiters on site, but everyone seemed completely overwhelmed and uncoordinated and no one seemed to have fixed responsibilities. From our seat we looked directly onto the terrace, where empty and broken glasses were piled up on the railing. For starters we had sushi, which was placed on the table without plates, chopsticks or soy sauce. We only received everything upon request. We waited over 2 hours for our main courses. When we commented on this in the meantime (even when a waiter asked if everything was okay with us), we were told it was full, that we couldn't expect anything else if we went out to eat on a public holiday and that he wasn't responsible for us at all... Since the waiter said that it would take about 20 minutes until our food came, we said we would be happy to pay and leave. We were then told we were stupid and could no longer cancel our order. Only another waiter who came along "saved" the situation somewhat by apologizing, buying us a round of drinks and (at our suggestion) at least giving us some bread. The food itself was very tasty. The service was still a total disaster and not worth a single star. Customer satisfaction is definitely not a priority here. Not a good reference for a restaurant that leaves over €200...

High prices but no good service and the “rules” about only eating or drinking are inappropriate and stupid! It's a shame… but the view is great!

Wir waren mit Reservierung zu einem frühen Dinner mit der Familie, davon eine Person mobilitätseingeschränkt, im Roof. Obgleich bei Ankunft wenig Gäste anwesend waren, war der Tisch nicht eingedeckt und es herrschte Unklarheit, wo wir sitzen sollten. Nachdem wir uns auf Anweisung des Personals an einem Tisch -der nicht unsere erste Wahl war- eingerichtet hatten, wurde uns plötzlich gesagt, an diesem Tisch könnten wir nur eine Stunde sitzen, dann sei er reserviert. Wir zogen also -und nun war das plötzlich möglich- zu dem Tisch unserer ersten Wahl um. Es wurden dann unterschiedliche Speisekarten ausgegeben, was zu einiger Verwirrung bei uns führte. Irgendwann konnten wir wenigstens Getränke bestellen. Die beiden KiBa kamen mit dreckigem Glasrand, wurden zwar anstandslos ausgetauscht, aber das war schon eklig. Zu den Flaschen Wasser mit sportlich je € 9,90 kamen für 5 Personen nur 4 Gläser. Uns war auch eine Damenhandtasche versehentlich auf den Boden gefallen und diese war sodann schmutzübersät. Als das Essen endlich kam, wurde eines der Gerichte, ausdrücklich vegetarisch bestellt, mit Speck serviert. Auch dieses Essen wurde anstandslos zurückgenommen und in vegetarisch zubereitet, aber es konnte dann eben nicht zeitgleich gegessen werden. Die anderen Essen waren soweit okay, mit Ausnahme, dass statt grünem Spargel weißer Spargel als Beilage serviert wurde. Der Service insgesamt war nicht eines Restaurants in dem hohen Preissegment und der Lage angemessen. Wir haben kein Trinkgeld gegeben und auch eine Rückmeldung zur schlechten Serviceleistung gegeben, was lediglich zur Kenntnis genommen wurde.

Not recommended We had lunch for two, the bowl was overpriced but edible, shrimp were spoiled. There was nausea, vomiting, diarrhea, rash, itching all over the body, etc. The service was just bad, a waiter should at least know how to place cutlery and napkins and serve food, especially at these prices.

The renovation has been very nice, the staff is still as unfriendly as last year.

In recent years, this was still a favorite spot for a delicious cocktail and some sushi, despite the rather hefty prices. Since the renovation, which I think was really successful, the service can unfortunately no longer even be described as service. We waited on the Ehm terrace for 20 minutes to be served even though the entire shop was around 15 to a maximum of 20% full. A map was only given upon request. Unfortunately there was no cocktail due to the lack of bartenders :( The food is still very tasty but also very expensive. Unfortunately, due to our service experience, our overall picture is slipping into a state where we are no longer happy to come back. It's just a real shame...

We've been coming to the ROOF regularly for years, but unfortunately the service staff has been absolutely terrible since the renovation. We regretted coming here at the breakfast buffet 8 weeks ago and this afternoon. Such a great place, delicious food and delicious cocktails. We were happy to pay the price and have a great time. It's only because of the service that we'll think about coming back next time. We sit for ages and always have to wave the service over so that we have a chance of getting a card or even ordering. This at 15-20% utilization. Last time at breakfast, it was like being in a canteen. Not as nice as in Coast. All very sad and disappointing. We very much hope that this will improve again in the future so that you can come back again.

Unfortunately our visit was very disappointing. The food and service were by far the worst we have experienced in a long time. The staff seemed unmotivated and inattentive, and the quality of the food left a lot to be desired. It's a shame, because the location itself is really beautifully located and offers a great view. You might be able to stop by for a drink, but we definitely don't recommend this place for dining.

My visit to the Roof Bar in Scharbeutz was a disappointment. Even though the restaurant was almost empty, the meal took over 45 minutes. The bowl was a disaster - tasteless, carelessly prepared and definitely not worth the wait or the price. The only positive thing is the great view. I absolutely cannot recommend the restaurant for good food or friendly service.

I absolutely cannot understand why some people give such a bad review! The service was excellent, the food was simply great, and the atmosphere in the evening is simply second to none. There is definitely a difference whether you come in the morning or in the evening - in the evening it is just perfect! The view, the ambience and the quality of the dishes make the visit a real highlight. I can only give it 5 stars and recommend everyone to experience it for themselves!

Top local, it's just a bit of a shame that you can only get drinks at the seats at the windows with a view, even though it's only a few meters further from the other seats.

I was disappointed, the service was very slow (due to newly hired staff), and the information was not competent. The dishes were not brought at the same time, the empty dishes were only cleared away after half an hour. We decided not to order espresso after waiting for a quarter of an hour.

No, we were there for Easter brunch

Had a table reserved for 3 p.m The man was not properly received Free seats The table was first wiped and set for Dan The cards we got were different and the food we chose was probably from an old menu We decided to start with an asparagus soup. It took about 15 minutes, the soup was luke warm and to our admiration we had salmon in the soup So no further visit from us and no further recommendation I would give 0 stars if it were possible

We went to the Roof for Easter brunch as a family. Unfortunately it was super disorganized, way too crowded and the service was overwhelmed. The stars are just for the great location. Unfortunately we won't be coming anymore.

We went to the breakfast buffet today. For €49 that was a huge disgrace. Food cold, staff totally overwhelmed. Despite reservations, there weren't even glasses for the water. We then drank from coffee cups. After ordering three times, we also had coffee. Incredible! Never again!! There will be other reviews along these lines for the day. You could tell that from the conversations at the neighboring table.

Die Atmosphäre im Roof ist wirklich toll gerade der vordere neue Bereich ist sehr zu empfehlen. Man muss dem Restaurant allerdings auch empfehlen, sich nicht zu erweitern, wenn man nicht in der Lage ist, einen entsprechenden Service zu bieten. Das Essen war sehr gut, der Service für den eher gehobenen Preis jedoch ein absolutes Desaster. Es dauerte alleine über 30 Minuten, bis das Geschirr von der Vorspeise abgeräumt wurde. Das konnten wir auch bei den anderen Tischen beobachten.Zum Steak wurde kein Steakmesser gebracht, auch auf Nachfrage nicht. Wir mussten zweimal nachfragen. Als das Steakmesser dann kam, war das Steak quasi schon verzehrt. Auch eine Bestellung wurden vergessen. Und am Ende bei der Bezahlung gab es keine vernünftige Entschuldigung, sondern nur eine kurze arrogante Bemerkung: Es sind eben ein paar Servicekräfte krank. Sehr schade, weil angesichts des Essens könnte das Restaurant auch eine fünf Sterne Bewertung erhalten…..Aber der Service gehört nun einmal dazu…

That was nothing, Bayside. Dirty floor, crumbs on the chairs, cold water food served. It was really disappointing. The really great service at the bar with good cocktails didn't save the evening. So we can't recommend you any further

The atmosphere at the Roof in Scharbeutz is really nice, and the food tasted good - so promising so far. Unfortunately, this positive impression was significantly diminished by the service. The starters were served around 10 minutes apart, which is unfortunate for a shared meal. For my main course – the plaice – I was told that the fried potatoes were out. Although alternatives were offered (including green asparagus), there was an overall lack of attention and confidence in the service. The staff seemed overwhelmed, questions were sometimes only answered briefly and the cleaning of the tables was not kept up - used dishes and empty glasses were left standing for a long time. For a location that presents itself as an exclusive rooftop bar with high standards, the experience was unfortunately disappointing. Good cuisine, but the service doesn't match the image.

Nice establishment with nice waiters

Unfortunately, after the renovation of the restaurant and the roof terrace and apparently also the change of staff and/or owner, things got really bad. Bad advice when ordering sushi, no soy sauce was provided, we had to get it ourselves. Waiters walk around the room with their heads bowed, without even checking to see if a guest would like anything else. The sushi wasn't a hit either. It's a shame when you already have such a great location available...