Restaurant Turandot Erlangen in Erlangen

Disastrous, rude "service", ambience loud and uncomfortable, hot pot meat for a lot.

You don't have to go there. Really relatively expensive (30€) and totally tasteless, not very seasoned. Restaurant not sophisticated either. Service is mainly from a robot.

Just go and experience. Really unique so far. The robot alone is worth it.

We arrived 30 minutes before our reservation and wanted to inquire if there was already a space available as the restaurant was almost empty. Unfortunately we had to wait in the entrance area for 15 minutes before anyone attended to us, and even then they barely spoke to us. After waiting for a while we got a table, but even then it took another 15 minutes before anyone showed up. There was also no introduction to the special ordering system, which was confusing for first-time visitors. Unfortunately the food was disappointing. The broth was tasteless, and vegetarian orders only received three mushrooms per serving. Although the overall quality of the ingredients was okay, the taste and portion sizes left a lot to be desired. In addition, you can only place an order with a small number of side dishes every 15 minutes (homepage). Take plenty of time for this visit. What was particularly disappointing, however, was the service, which was disproportionate to the high prices. As students we paid €70 for two people (3 soft drinks) - definitely not worth the money.

We were there promptly at 5 p.m. and were taken to our table and only after 6-7 minutes was it explained to us that we had to order using the QR code. Unfortunately, the instruction was too weak at the beginning! Afterwards the service was very friendly and accommodating. Unfortunately we didn't like the food that much. It was a nice experience but wouldn't do it again + the price was €34 per person without drinks..

A huge disappointment. The quality of the products is absolutely inferior. The meat is tough, the broth, no matter which one you use, has almost no taste. The digital ordering system largely works well. The service robot is an amusing and practical element. Human service is below average. The furnishings are generally well chosen, but due to the large space you feel a bit like you're in a canteen. I strongly advise against visiting the hot pot restaurant, especially because of the disastrous food.

We were totally thrilled, the food was delicious and the service was very friendly. Everything worked smoothly and the robot is so cool 😎👍

Very delicious, served by robots, clean, full of toppings

We were very disappointed with our visit. First, we had to wait over 10 minutes to be seated (staff just ignored the huge line of people waiting to be seated). We weren't told to order through the barcode on the table, so we waited and were kind of lost. I am absolutely fine with ordering through the phone but it would have been nice to know... You can order 4 items for the hotpot and then 6 more items every 15 minutes. Our hotpot arrived pretty quickly but the second round of ingredients never arrived (neither did the other rounds). I asked one of the waitresses after a 30 minute wait. We received our second round a while later but it was not what we had ordered. The other rounds took forever too and at some point we just got everything at once. We needed new broth at some point. Tried ordering a refill twice, no-one ever showed up. Then we needed our cartridge to be changed. Same thing. Nothing happened. I had to ask multiple times until we were given new broth and could heat our hotpot again. The food was good but I felt very uncomfortable having to repeatedly ask for the things we'd ordered. I will not be coming back.

Service is a disaster! I can't recommend it. I feel like I'm in kindergarten here, the cutlery and dishes are all made of plastic! Very very very disappointed and €33.50 per person

Always an experience. Turandot has been THE hotpot restaurant we trust since 2019 and even after over 20 visits, we are always impressed by the good service, the freshness of the ingredients and this unique hotpot experience at a comparatively fair price. We can recommend everyone, whether a hotpot newbie or a veteran, to try Turandot in Erlangen. There is a wide range of broths (from very spicy to absolutely mild) with a huge selection of ingredients included in the “all you can eat” offer. An absolute recommendation from us for an authentic Chinese hotpot experience.

A friend and I ate hotpot at Turandot for the first time today and loved it! Ordering with the smartphone was very easy to handle, although it was difficult to make a decision given this selection of ingredients (generous selection of fresh vegetables and delicious types of meat and fish). :) In terms of taste, the broths, homemade sauces and ingredients tasted very aromatic and fresh. My personal highlight was the spicy broth and the Korean rice cakes cooked in it. Super delicious! The price is also worth highlighting: you can order as many ingredients as you want throughout the evening at a reduced student price of €27 (regular price approx. €30). (per person: 3x ingredients can be ordered every 15 minutes) Overall, we not only ate well, but also had a lot of fun cooking the individual ingredients. That was our first, but certainly not last, visit. Gladly again! 👍🏼

The idea with the hotpot is cool but the app for ordering needed some explanation.

Were super excited. There were 5 of us eating the hotpot and we were positively surprised by the price-performance ratio. Friendly staff and especially the service robots were really great

We went to the HotPot with eight people. We had three different broths. A curry, spicy and chicken broth each and they were all very tasty to begin with. The ingredients were all fresh and very good. Ordering by tablet and delivery by robot went smoothly. We were all very satisfied, after the third order of side dishes the broths were refilled, after which all the broths were inedibly spicy. We had the impression that despite "all you can eat" we had ordered more once too often. When we complained about this when paying, we were told that the employee had probably mixed up the broths, that was all. So we were in Turandot for the first and last time.

Went there for the first time a few days ago. The food itself was delicious and the HotPots were a nice gimmick. However, the service with the robot took some getting used to and the ambience was fine, not run down, but not exceptional either. All in all, a solid restaurant with potential for improvement.

very good service good food as it's in Germany

"Average" 3 /6 Ambience of a university cafeteria. Bright and loud. Very very expensive colorless menus. Seafood was unimaginative, boring and not very varied. A bit of squid, half-frozen salmon and a few scampi that I just couldn't remove from the shell and ended up eating. With intestines! Everything from the freezer section, it seems. No possibility to order individual ingredients. The meat menus were of good quality. But clear for the price. You had to get your own sauces in the huge hall at the other end. Maybe that was a mess. No tablet to carry. Completely impersonal, as there are always some robots around you and the ordering is not very varied and would only be possible via cell phone. No creative scope. A really outrageous price for that. Unfortunately, the staff also made little effort to provide satisfactory information. Everyone had a friendly grin, but no warmth. Once and never again. We come from Düsseldorf (Asian stronghold) Korean BBQ is definitely 100 times better. 3 people: Over €150 (that really hurt the performance). I can't begin to understand all the 5-star reviews.

Great restaurant for a special evening! The service staff was super friendly & made the experience even better :)

After half an hour of waiting, we left the restaurant almost empty without service

Very nice hot pot with robot service. Nice ambience. Also has Korean BBQ but haven’t tried that. Good choice of ingredients. Only one sauce trolley parked away from the tables, have to be careful when carrying little trays of sauce back to the table to avoid spillage. A bit pricey.

Nach den guten Google-Bewertungen haben wir den Hot Pot ausprobiert. Leider kann ich mich den vorherigen Bewertungen nur anschließen: Geschmacklose Brühen und Saucen. Für ungewürztes Fleisch und Gemüse viel zu teuer. Der Service war grottenschlecht. Hier fehlt es leider an den einfachsten Umgangsformen, von Verständigungsproblemen mal ganz abgesehen. Das Lokal ist kalt uns spärlich mit Billigmöbeln ausgestattet. Wir saßen auf der Bank, hier musste man aufpassen nicht nach vorne über zu kippen. Alles in allem ein Katastrophaler Abend zu einem mehr als saftigem Preis. Sowohl für das Essen als auch für die Getränke. Wir werden das Restaurant weder empfehlen noch wiederholt besuchen.

Yesterday we went to the restaurant for the first time for hot pot. Unfortunately, we cannot share the enthusiastic experiences of other reviewers. The ambience is, well, plain and actually uncomfortable. The idea of ​​the hot pot itself is certainly a great thing. The meal was sociable and actually fun. At least it would have tasted like something. The broths, we had curry and a slightly spicy one, only differ in color. The broth itself was completely tasteless. You can choose from plenty of ingredients. There is also a sauce bar to refine your meal. Here too, not even the soy sauce actually tasted good. All in all a good idea. But in my opinion the price is a bit too high for unseasoned meat and vegetables. Service was actually non-existent, apart from a short briefing. The drinks were served rather emotionlessly. You order everything on your own cell phone. This is also very annoying and not for everyone. We will definitely not repeat this visit. There are much better Asians in Erlangen.

Every single cent is worthy. I came here to celebrate my birthday, just me and my husband, and the staff was very kind and attentive, which was a HUGE plus. The food was absolutely delicious, as well as the sauces and other dips. Portions are correct, and the robot is also adorable. Highly recommended!

very nicely decorated and friendly staff. The robot that delivers the food is very cool

Very nice, clean shop with nice service and very tasty food! The grill was explained to us directly and when we had any questions, they were answered without any problem. Even when we asked for a vegetarian option there were no problems. Ordering via mobile phone was very intuitive and went completely smoothly. I think the prices are reasonable considering the quantity, quality and ambience. Of course it's something special that you don't always treat yourself to. We'd love to come back!

Grilling your own food at the table was a lot of fun. The ingredients were fresh and delicious. Unfortunately, we had to wait a long time until the plates with the meat and fish we ordered were brought to the table, even though there weren't many guests there. The side dishes were already cold.

great food near my flat. if you call they make it takeaway. love the people xoxo

Here you can eat hotpot or grill at the table. Not exactly cheap, but a lovely evening is guaranteed. Nice personel. Orders are placed via your cell phone, so make sure your battery is full. As is increasingly the case, robots are serving.

The journey was worth it. The food was delicious, the service was great and quick and the employees were super friendly! I'd be happy to come back!

Nice experience, but unspectacular in taste. We had booked the hotpot for our group. The waitress was friendly and the service was quick, the robot is really cute. Ordering via the digital menu is overall practical, but still room for improvement, and that brings me to the first point of criticism. I had to be "unlocked" every time I called up the menu (each guest can order their own drinks), which meant that my name was ultimately listed four times...quite confusing for the bill. Despite the variety of dishes, the food was initially bland, the broths were not spicy enough and there was no salt everywhere. Luckily, everything could be improved with the extra sauces, otherwise many of the ingredients would have tasted very similar. A little tip: The soy sauce is on the BOTTOM floor of the sauce cart, which is easy to miss. The quality of the meat also seemed average to me, for example the beef was still firm after cooking and not as tender. A few marinated or well-seasoned meats would have been desirable here. Drinks and desserts cost just under €35 per person. not received. The fruit spritzers were heavily diluted and mixed with still water instead of carbonated water, so the restaurant also saved costs here. For dessert I ordered the macha ice cream and got exactly one scoop of the ice cream mentioned... the rest was fruit slices, a bit of spray cream and a teaspoon of sweet bean paste (which is also a matter of taste). To then charge €7 for that is pretty cheeky. Addendum: On the website it appears as if the dessert is included in the flat rate because, like the hotpot ingredients, there is no price listed (but there is for the drinks). But this is not the case. There was also no information about allergens (e.g. whether the ice cream contains milk), although this is stated on the website. All in all, we had fun preparing it in the hotpot (warning: risk of mess!), but for the hefty price or even less you can get much better and spicier food elsewhere. It's okay to go there once to try it out, but you don't have to go there a second time.

If I could give 0 stars I would. This was by far the worst restaurant I've ever been to. We arrived and we weren't even told how to order (everything is done via mobile phone and the food is served by a robot). The broths didn't taste like anything. The meat was wobbly and tough. It just tasted terrible. We only tried beef and chicken and both were slippery. Absolutely disgusting...we couldn't try anything else. Shrimp were ordered 3x in 1 and a half hours and never arrived. We had to wait half an hour for our food to order and the restaurant wasn't even close to full. So we tried two pieces of meat and some vegetables and then couldn't eat any more because it didn't taste like anything. In the end we paid €80 for 2 people. At the We weren't even asked if it was tasty. I assume that they knew exactly how terrible it tasted because we had to leave everything behind. I absolutely cannot recommend it and don't understand where the positive reviews come from.

All you can eat Asian restaurant, nice food, many choice foods

Something different, there were just too many people (7) that turned into stress, but it was still an experience

Food was very good, except for the duck...which tasted a bit old. Otherwise, the broths/soups and the other meat/vegetable ingredients for the hotpot were very good

We had the hot pot for two and the food was just good. The broths are spicy, the vegetables are fresh, and the selection of tofu and noodles is impressive. The robot was cute too (always scratching his ear!).

Really good food. Service is very good. When the food comes via robots it is an experience.

At first it's a nice atmosphere - but it's deceptive. Drinks: exorbitantly expensive, €6.90 for water is a disgrace. It takes forever until something comes along. In addition, no internet is offered, although ordering is only possible online.

Very friendly!! Foods are super delicious 😋 Great eating experience:)

Cosy, authentic and comforting.

Very tasty, authentic like in Asia. High-quality ingredients, some of which come by plane from Asia. I especially liked the mushrooms

I once left a bad review because the waiter took a tip without giving change. After that, I got frantically harassed and threatened by the store owner and the waiter. I even got information about everyone from my previous school in China. I wish Five Stars would go bankrupt.

A successful evening! Eating authentic Chinese hot pot, it is very tasty. Recommended with all my heart!!

After reading so many good reviews, we were very disappointed with yesterday's evening. One of the waitresses was quite unfriendly and asked after the first round if she could clear away. Unfortunately, communication with the other person was not possible in either English or German. We then found out that there were no more cocktails, only home made lemonades. There are no tablets anymore, instead everyone (there were 8 of us) had to order food from a selected private cell phone - so make sure the battery is charged. But everyone had to order the drinks from their own cell phone. The timer on the food cell phone then stopped running as soon as the display was off - which led to confusion and a lot of delay in the first round. The ingredients were very mixed in terms of quality. Some of them were very good. However, the mushrooms were clearly dried out and the octopus smelled so intensely that we discussed at the table whether it could still be put in the hot pot. There was no extra cutlery to put raw chicken in the hotpot, for example - that had to be done with your own cutlery, which is highly questionable in terms of hygiene. The “cat robot” that brings ingredients and drinks was cute (and friendly, after all) and the experience of eating hotpot as a group is great. Payment was possible individually, and there was only an invoice/receipt for the shared table, which was not possible for each couple. We're not going there anymore. A pity!

We went there for a BBQ. The meat quality was poor and overpriced. Sometimes there were snippets of the label stuck to the meat. Unfortunately we didn't have the hot pot. Unfortunately the service is just as bad.

I would have preferred to give zero stars. Unfortunately, the pictures posted online do not match what you find on site. Where do we start?! It's incredibly loud (a converted car dealership) and you can cut the air. Each table has either a gas cooker or the tables with the grill plate have a gas connection. This gas is funny!! The connection is under the table and was partly only attached to the table leg with duct tape. Doesn't add much to the ambience and I'd be interested to hear what the fire department says about it. Well, let's move on. When you arrive at the table, you will be informed of a QR code. You can only order via your own cell phone and only from one device! That means someone has to play the waiter and take the food for everyone. The broths that came were totally watery and had hardly any taste. You can also order the ingredients for cooking via your cell phone (3 ingredients per person every 15 minutes). What was then delivered to the table by the dirty cat robot (yes dirty and partly with the dirty dishes from the neighboring tables) was qualitatively unreasonable. Tough meat, clearly just thawed and it didn't taste like anything. The gravy truck was quite nice. It's just a shame that there was neither salt nor soy sauce to give the watery broth at least a little taste. Cost for 2 people hot pot with non-alcoholic drinks €100 We definitely do not recommend the Turandot. A pity

Interesting exspirience,but food nothing special...😉.

Nice place, you can go with your family. The attention is cordial. What should be noted is that they deliver the food to you through robot-type carts. Food selection is made by cell phone using a QR code and you always request any other needs by cell phone.

Rather disappointing for us. We originally wanted to order a barbecue, but we should have announced this in advance (which no one told us when we made the reservation). So all we had left was the hotpot. Very bland in taste and only somewhat edible with the sauces. Ambiance was virtually non-existent, a person came by to pay, the rest is done by the robot. Not necessarily worth repeating for us.

A great restaurant, a completely new and different experience than you are used to. If you appreciate Chinese cuisine, this is the right place for you. There is something for everyone. No matter whether you are vegetarian or not. All ingredients are fresh. You can choose from a wide variety of broths. We are completely satisfied and would love to come back!

Wir hatten uns für Hotpot entschieden. Bekommen haben wir zwei nahezu geschmacklosen Brühen. Alle 15 Minuten darf man sich 3 Beilagen zur Brühe bestellen. Die Qualität von Fleisch und Fisch ist unterirdisch. Es schmeckt alles nach gar nichts. Da hilft auch eine Süß Sauer Sauce nichts. Ambiete hat Kantinenflair. Preise sind absolut frech. Wir haben zu 2 100 Euro bezahlt für je 2 Getränke und Hotpot. Nie wieder!

Inferior quality, inflated price. Both the broth and everything else were unseasoned. Unfortunately I cannot recommend the restaurant at all. The concept sounded very exciting.

Food was bad, expensive and bad service. Not recommended at all. All good was frozen before and tasteless. 33€ for hot pot without drinks

A large, well-located Asian-style restaurant, very good and fast, pleasant staff. You choose, for example, two broths, they are heated on the table in a special container and you add various types of meat, seafood and various types of additions with which you can eat them. The prices are quite decent. The place is very clean, including the toilets, I highly recommend it

Absolut grauenhaft - miserable Qualität, schlechter Service, ein ungemütliches Ambiente. Leider auch noch zu völlig überteuerten Preisen. Nie wieder! Wer sich überlegt, das Restaurant auszuprobieren: Bitte erspart euch das!

Ambience terrible. Service underground. Price-performance doesn't fit.

Great concept, it's fun and the food is delicious. The robot that operates there is absolutely the highlight, and of course the human staff are also very nice and helpful.

Hotpot and Korean BBQ. The food is served by a robot. Order via smartphone. Quite a cool experience

This was my second visit here, the first time everything was okay but this time it was totally bad for the money. It started at the entrance, we were neither welcomed nor noticed. After more than 10 minutes, someone asked us whether we had reserved and we were shown to our table, but nothing was explained to us about the process. After puzzling for a while, we figured everything out and ordered our HotPots (there were 4 of us). After waiting for over an hour (we hadn't gotten any drinks at that point), a waitress came and pointed out to us that the four of us could only order one hotpot. If we asked why we couldn't order two because that would cost a hefty price Paying, the cheeky answer was “the table next door also shares a hotpot with four of us” (it was a family). After more than 1 hour and 20 minutes, our drink arrived and our food bit by bit, unfortunately the bowl and soup spoon were missing. Overall, we were very disappointed with the visit because you expect a certain level of service and quality for the money (over €130 without drinks)

Everything is very nice！Will come again next time！

Everything was very nice and very tasty, I will be there again.

Super nice staff, very good selection and quality of ingredients and dishes. The selection of drinks is also great, with something for everyone. You can order via tablet, for which you initially receive a short introduction (menu navigation is very simple and almost self-explanatory). The restaurant is very nicely decorated. I also found the piano playing wonderful. I'll definitely be back! Thank you for the lovely evening 😊

We were very excited about the hotpot. Had a reservation for Sunday lunch, parking was okay. Guest room sparsely occupied. No ordering without booking via mobile, so digital compulsory, which is the first no-go for me. No introduction to the process. Everything is just digital without a buffet where you can see what you want beforehand. Waitress was extremely unfriendly, curt, there several times in the first 15 minutes only to finally get upset that we hadn't ordered anything for fifteen minutes. After a few more minutes again. So I ordered something quickly to get started. You can then always re-order a defined number of products every quarter of an hour. Over time, the leased bowls piled up, it became cramped on the table and extremely unsightly. In the end we paid €35 ​​per person + expensive drinks. Overall, this is the most profit-oriented form of AllYouCanEat that we have ever experienced anywhere in the world. Unfortunately it wasn't really a hit in terms of taste either.

It's absolutely a mystery how anyone could like this department store idyll. There are also prizes that will make your ears flop! Gosh… We left the restaurant after 5 minutes due to the terrible ambience, the high prices and the terribly poor service.

Delicious! The concept is explained to you straight at the table, the food comes to the table very quickly and the broths were very well seasoned and simply a dream in terms of taste.

Great food, lots of choice at the hotpot. Reasonably priced. Friendly staff.

We visited this restaurant for the first time with our daughter. With the hot pot and the entire concept, it was a special event for the whole family. The food was really very good, the service was friendly and quick. We can absolutely recommend!!! 👍🏻

Really really delicious. Above all, it's something different, you can eat together comfortably because it's similar to a fondou. The service was really great, everything was explained to us in detail and how it works with the hot pot. Any time!

Quality and service very good, thank you for the lovely evening.

The place itself was nice, we had Korean BBQ. The quality of the meat was very poor. (Some of the meat was already a bit discolored). The gills at the table were at different temperatures and one of the grills could not be set warmer. This means that the meat was only slowly cooked on the grill and not actually grilled. The waitress said this is what the grill is like 🤷🏼‍♂️. (cheeky for the price of the meat) The taste of the food was 2/10. Service was also very bad, no matter what you asked for, you had to get up afterwards to get what you wanted yourself. (salt fork…) I am very disappointed

The food was so incredibly good. I would go there again at any time because the price-performance ratio was also suitable. The robot that brings the food is great!

Quite an interesting experience, but I actually wasn't thrilled by it. Salt and pepper at the table to make the unseasoned food taste a little more exciting are missing. Operation is hardly visible due to the use of a robot. The back room does not exude a cozy atmosphere. Chocolate ice cream for dessert full of ice crystals must have been stored (incorrectly) for a long time.

Aus Korea kenne ich das Tisch BBQ, weshalb ich meine Familie in das Restaurant einlud. Wir waren um kurz nach 19h im Restaurant. Um 20:30h nach zwei Reklamationen, kam endlich das Essen. Die Wartezeit ist völlig inakzeptabel, da man ja nichts gekochtes bestellt, sondern nur rohes Fleisch und Fisch, um dies dann selbst zu grillen. Die Qualität von Fleisch und Fisch ist das Geld nicht wert. Insbesondere das Schweinefleisch bestand aus viel Fett, der Lachs hatte eher eine matte und keine frische Farbe. Richtig frisch sah das nicht aus. Das wirkte alles nach aufgetauter Ware. Bei einem koreanischen BBQ hätte ich mir Kimchi gewünscht. Gab es aber nicht. Dafür gab es Edamame, Algensalat und Gyoza aus der japanischen Küche. Die Gyoza waren obendrein kalt. Bei Preisen von bis zu 49,90€ für das Gourmet-Menü fehlt es mangels Qualität am Preis-Leistungsverhältnis. Allerdings sind die Portionen ausreichend. Der Service ist freundlich, aber schlecht. Bereits bei der Ankunft dauert es, bis wir wahrgenommen wurden. Uns wurde dabei nicht gesagt, dass man die Speisekarte über einen QR-Code auf das Handy bekommt und darüber bestellen kann. Als ich mich über den schleppenden Service beschwerte, hieß es dann, dass man nicht viel Deutsch verstünde… Die Idee mit dem koreanischen BBQ ist gut, die Umsetzung aber schlecht. Wir waren sehr enttäuscht.

Sehr leckeres Korean BBQ mit Tischgrill. Wir haben online reserviert und angegeben, dass wir zum BBQ kommen wollen. Der Service wurde teils von Robotern übernommen, welche z.B. das Essen an den Tisch gebracht haben. Sehr spannend mit anzusehen. Das Essen (Korean BBQ) war sehr lecker, vor allem das Fleisch. Bestellt hat man über eine Speisekarte per QR Code, hat uns gut gefallen, da die Bestellung direkt in die Küche geschickt wurde. Allerdings war in der Speisekarte, die man über den QR Code aufruft nicht alle Infos über die Menüs geschrieben. In der ausgedruckten Karte waren diese vorhanden. Der Kimchi war sehr wässrig, sonst war alles super. Wir werden auf jeden Fall nochmal wieder kommen und Hot Pot probieren. 👍🏻

Wir wurden sehr herzlich begrüßt und der Service war den ganzen Abend sehr gut! Wir waren das erste Mal Hotpot essen und total begeistert! Die Auswahl und Qualität der Toppings für den Hotpot waren super. Wir kommen gerne wieder.

Das Essen ist sehr lecker. Es gibt eine echt große Auswahl an Zutaten. Die Brühen sind top. Hier beim essen kann man ein paar Stunden verbringen und quatschen. Der Prozess beim kochen der Zutaten gibt einem ein wertschätzendes Essenserlebnis. Der Service ist freundlich und gut. Es war volles Haus und trotzdem hatte alles gut geklappt, der Preis ist gerechtfertigt. Kommen gerne wieder!

Sehr freundliches Personal. Für alle asian-liebhaber optimal. War für mich ein tolles erleben und das Essen würde schnell serviert. Es ist für jeden was dabei!

Sehr modern. Nachschub für den Feuertopf wird über das Smartphone bestellt. Geliefert wird per Roboter. Der konnte sogar ein Geburtstagständchen am Nachbartisch singen. Als Neuling bekommt man alles gut erklärt. Das Essen ist sehr lecker. Das Personal ist sehr freundlich.

Das etwas andere Essen gehen, macht Spaß und schmeckt

Sehr freundliches und aufmerksames Personal. Der Roboter funktioniert Klasse, d.h. über ein Tablet bestellen und wenige Sekunden später ist der Roboter schon am Tisch mit der Bestellung. Dieses Feature macht das Essen viel entspannter und man kann sich auf seine Tischgesellen konzentrieren ohne auf eine Bedienung oder so zu achten wenn man was benötigt. Das Essen ist preislich absolut super (Hot Pot) sowie die Qualität. Man kann hier Stunden gemütlich verbringen gut unterhalten da die Akustik sehr gut ist und dabei lecker essen.

Essen ganz gut, die Bedienung Bella ist super 🤖

Nice experiment, great Idea! I have never ate korean food fondue before, hot pot it was ok I went with my kids! Luckily no one it was really hungry we went for lunch it wasn’t so much people there atmosphere it was nice. Food itself nothing special I was expecting to be more tasty but I don’t know korean food maybe that’s it how it was supposed to be. Too much efforts to do food yourself(hot pot), kids had fun. I am still not a fan of robot service but ok.

Absolute Empfehlung! Wir haben Hotpot gegessen und waren sehr begeistert. Nach dem all you can eat Prinzip können alle 15 Minuten Zutaten über Handy oder Tablet nachbestellt werden. Es gibt eine große Auswahl, da wird jeder fündig. Bei anderen Hotpot Lokalen wird auch oft ein zusätzlicher Aufpreis für Garnelen etc. Verlangt, dass ist hier nicht der Fall! An den Tisch gebracht werden sie von Roboter- Kellnern. Die Brühen waren sehr lecker, es ist auch regelmäßig Personal vorbei gekommen um ggfs. Frische Brühe nachzuschenken. Die Saucen Bar ist auch ein Highlight. Obwohl wir an einem Samstag Abend dort waren und das Restaurant komplett voll war, war der Service flott und super nett. Ich freu mich schon auf meinen nächsten Besuch!

Wir hatten leider keine gute Erfahrung. Mussten ewig auf unseren Tisch warten. Essen war okay aber viel zu teuer. Bedienung hat uns nicht verstanden. Leider keine Empfehlung.

Wir waren eine Gruppe aus 7 Personen. Alleine die Reservierung am Telefon fühlte sich für mich sehr komisch an. Am ende des Telefonats musste ich mich vergewissern ob denn nun reserviert wurde. Angekommen im Restaurant standen wir erst einmal wie bestellt und nicht abgeholt zu 7. am Eingang und haben gewartet bis uns jemand endlich abholt. Nach gefühlt 10 Minuten kam jemand und hat uns mitgeteilt, dass wir uns an einen Tisch setzen sollen. (Wir waren alle zum ersten mal in einem Korean BBQ Restaurant) am Tisch selber haben wir bemerkt dass wir NICHT an einem Tisch mit Grill sitzen sondern ein Tisch mit Gaskocher welche nicht für Fleisch sondern für Nudeln gedacht war. Hierauf haben wir das Personal angesprochen und uns beschwert dieser meinte er müsse die Managerin holen. Als diese ankam musste ich mich rechtfertigen wieso ich denn nicht angeklickt habe dass ich Fleisch grillen will. Ich entgegnete ihr dass ich telefonisch reserviert habe und nicht wusste dass ich erwähnen muss, dass ich Fleisch grillen möchte. Wieder zeigte Sie mir ein Online Formular wo man auswählt was man verzehren möchte. (Sie wollte einfach nicht verstehen, dass ich nicht online sondern telefonisch reserviert habe) Wir haben uns bedank und sind gegangen weil wir keine Nudeln essen wollten. Daraufhin standen wir in der Gruppe draußen vor der Türe und haben überlegt wo wir jetzt spontan essen gehen bis die Managerin zu uns raus gekommen ist und uns mitgeteilt hat dass wir doch bitte warten sollen dass Sie eine Gruppe bitten wird den Grillplatz zu räumen und sich an einen anderen Tisch setzen sollen. Dies war für mich persönlich sehr unangenehm da wir 1. mehr als 10 Minuten in der kälte standen und innen eine fast 10 Minütige Diskussion stattgefunden hat. Endlich an unserem Tisch angekommen durften wir auch bestellen alles war wir wollten war irgendwie nicht mehr da sondern nur die teurere variante war vorhanden. (Wagyu) Dafür dass wir rohes Fleisch bekommen haben hat alles viel zu lange gedauert mehr als 40 Minuten haben wir auf rohes Fleisch gewartet. Das Fleisch war ganz okay Preis Leistung jedoch unterirdisch. ( Meine Meinung ) Als Beilage nur Reis sonst einfach nur Fleisch irgendwie nicht sättigend für mich. ( Persönliches Problem nicht das Problem des Restaurants daher kein Minus Stern) Zuzusehen wie andere den Tisch räumen müssen war ebenfalls sehr peinlich und alles in allem hat uns dieser Restaurant besuch wo alles nur Befriedigend ablief uns knapp 350€ gekostet. Für Menschen wie mich definitiv keine Weiterempfehlung. Die Bedienung war stehts bemüht auch sehr freundlich obwohl man alles mehrmals sagen musste da ich das Gefühl hatte man versteht uns nicht. Fazit: - Personal sehr freundlich und bemüht - Essen wird hochwertig serviert schmeckt aber herkömmlich - Beilage nur Reis für mich persönlich nicht sättigend genug da Steak und Reis nicht mein Geschmack sind. - Sehr teuer dafür dass man lediglich durch das ständige grillen satt wird.

Wir haben zu 6 zwei Hotpots mit jeweils 2 Brühen gegessen und pro Person ca 40-50 Euro ausgegeben. Die vegetarischen/ veganen Brühen sind leider etwas fad, die scharfe Brühe ist nicht als vegan gekennzeichnet, wurde also von der Hälfte unserer Gäste nicht gegessen. Auch wenn man kein Fleisch isst hat man sehr viel Auswahl an Gemüse, Nudeln und Tofusorten, es lohnt sich also auch! Man kann, nachdem man die Brühen bestellt hat, alle 15 min pro Person 3 Zutaten bestellen. Manche Zutaten brauchen sehr lange zum Kochen. Wenn die Brühe zu Neige geht, kann man durch den Service ohne Aufpreis eine neue Portion Brühe bekommen. Der Service war an einem Freitag Abend sehr schnell und aufmerksam. Auf Getränke haben wir nie lange gewartet. Der Katzenroboter ist charmant und kommt auch bei unserer reinen Erwachsenen Runde gut an. Leider stimmen die Allergie Kennzeichnungen nicht. Die Eissorte "Matcha" ist im Gericht mit Beilagenobst als 'enthält Milch' gekennzeichnet, wenn man einzelne Eiskugeln bestellt, ist keine der Sorten als Milcheis gekennzeichnet. Es wäre schön, wenn es einen Milch-freien Nachtisch gäbe. Hotpot ist vegan möglich, Korean BBQ leider nicht. Gelegentlich schon etwas, was man sich gönnen kann, z.b. zum Geburtstag. Hier scheint es auch einen Event zu geben, der Roboter spielt ein Lied und man bekommt Cocktails.

Erlebnisgastronomie! Man kann einen schönen Abend an seinem Tisch verbringen und wird nicht, wie in herkömmlichen Lokalen, nach dem Essen zum unbeliebten Tischhocker der einen Platz blockiert. Man isst eigentlich die ganze Zeit, wird von einem "Roboter" bedient und kann per Tablet nachordern, man brutzelt diverse Zutaten die manch einer noch nicht kennt in verschieden Brühen und irgendwann kommt der Punkt an dem du merkst: hier ist Ende, mehr passt nicht rein. Lecker. Personal sehr zuvorkommend und freundlich.

Super lecker und wirklich mal was neues! Für jeden was dabei und vielfältig! Der Service für die Getränke könnte deutlich schneller sein und das Lokal auch etwas wärmer.

Sehr kühler Raum, groß und damit leider ziemlich ungemütlich. Wenige Gäste. Witziger Roboter, der das Essen bringt. Bei Fehlbedienung, also Entnahme aus der falschen Ebene steckt er einem die Zunge heraus - witzig... Das Essen qualitativ sicher nicht schlecht, allerdings geschmacklich sehr zurückhaltend. Ich würde es nicht empfehlen wollen. Interessant natürlich die automatisierte Bedienung durch Roboter.

Waren gestern endlich vor Ort, allerdings war der Abend eine Enttäuschung. Angekommen am Restaurand war leider kein Parkplatz mehr frei. Das Lokal ist recht groß, Luft ist leider ziemlich verraucht/stickig. Wir konnten uns recht schnell an unseren Platz setzen. Dann passierte 30 min gar nichts. Nachdem wir die Kellnerin endlich ansprechen konnten bekamen wir nach 50! Minuten etwas zu Trinken. Das essen kam auch nach einer sehr langen Wartezeit. Leider haben wir keinerlei Einweisung bekommen und haben dann auf uns los gegrillt. Ob wir es richtig gemacht haben. Keine Ahnung. Essen war sehr lecker und hochwertig. Zweites Getränk zu bekommen war leider auch ein Kampf. An den Nachbartischen war es ähnlich. Dafür haben wir dann zu 4. Eine Rechnung von 216€. Ich würde nach diesem Erlebnis nicht mehr hingehen. Schade, da sehr viel Potential da ist.

Das BBQ schmeckt sehr gut, dass Ambiente ist eher Großräumig und der Service eine Katastrophe

Sehr netter Service. Wir wurden sehr freundlich empfangen und alles wurde ausführlich erklärt, da wir zum ersten Mal da waren. Hot Pot war sehr zu empfehlen. Vielen Dank für den schönen Abend und die gelungene Überraschung zum Geburtstag. Weiter so.

We were so excited to go there to eat Korean barbecue however when we reached there, they denied first that they don’t open barbecue for one person, somehow they managed later and opened it for us! But the food took forever to come since they had busy occupancy, we regret going there for waiting nearly an hour to eat!still I appreciate the work the people there doing but we will never visit the place again…. Food was good👍🏻

Waren das erste mal Hot Pot essen und waren sehr begeistert. Auch die Bedienung und der Service waren sehr nett. Das Essen kommt mit einem Roboter und die Auswahl für Hot Pot ist riesig! Wir hatten die scharfe Brühe und die mit Pilzen. Einer der besten Restauranterlebnisse die ich je hatte!

Sind oft hier zum Hot Pot Essen - authentisch und lecker mit vielen Variationsmöglichkeiten bei der Soße 👍 Weiteres Highlight: Bestellung per Tablet und Lieferung an den Tisch per Roboter 🤖- coole Sache!

Sehr zu empfehlen.Flasche wasser 6,90€, BBQ ist voll cool, hauchzarte rinderrippenfleisch ungewürzt 16,00€ und dann hot pot 29,90€, für feinste champignon, mais, glasnudel, reis, kartoffel-scheiben, tofu, blumenkohl, rettich, currybrühe. Auf jedenfall gerne wieder.

Wir waren jetzt mehrfach da und es war jedes Mal ein Fest! Super lecker und nur zu empfehlen, der Preis des Hotpots lohnt sich 😇

Einfach super, auch für die Kinder. Mal etwas ganz anderes. Der Butler (Katze) ist Einfach der Hammer.

Das ist das 2. Mal und ich bin immer noch von der Qualität des Essens beeindruckt - sehr lecker. Diesmal hab ich auch die Hühnerbrühe bestellt, auch sehr lecker

Great food and service, looking forward to going back