Pronto Pizza-Service in Augsburg

Double charged my credit card for my entire order (40€ for one sandwich and drink), forgot my order after i was ordering and served four other people before I had to remind them that I ordered. Then Refused to refund their incorrect charge to my bank account even after i showed them the receipt and charge on my phone! While ordering, I would be asked three times if i wanted salad on the sandwich and I answered every time in German, the worker would forget, and ask again, and he did this multiple times. One other worker who i assume was the manager even aggressively accused me of not paying after I had received everything and paid, and the colleague who was standing next to him, who actually took my order moments ago, was too impaired to tell the manager that i had already paid, until i reminded him. It was all very bizarre. The three male workers were acting like they had taken illegal substances with how much they were forgetting stuff, messing up, and slurring their words. I am providing the receipt, proving the incorrect purchases and this was shown to the employees, who still refuse to acknowledge that this was an incorrect payment despite me showing that these charges all occurred at the same time. 13/4/2025

I've been there four times now – each time hoping it might get better. Unfortunately, I was disappointed. The burgers were cold or lukewarm at best every single time, the cheese not even remotely melted – you wonder if they've ever even seen the grill. The restrooms? A disgrace. Unhygienic, dirty, sometimes without paper – simply unpleasant and absolutely not what you'd expect from an international chain. The service? Just about okay. Friendly, but slow and uncoordinated, but at least the minimum was met. And then the terrace: dirty tables, trash on the floor. You don't get the feeling that anyone here takes responsibility or cares about cleanliness. Overall: If you expect hot food and clean restrooms, you'd be better off going somewhere else. A shame.

For 2 cay 6€ really unfriendly staff in addition

It was really, really good. No matter what the dish was, everything tasted absolutely delicious. I definitely recommend it!

This store is an absolute disaster. My McFlurry cup was one-third full. When I asked if that was normal, I was told it was a new policy. This store is an absolute pigsty... both visually and in terms of customer service.