Pronto Pizza-Service in Augsburg

I was satisfied with the food and service, the goods were nice...

The "restaurant" is unfortunately very dirty, which is due to understaffing. This may also have been the reason for the extremely snippy way in which the complaint regarding my fermented-tasting milkshake was handled. I wasn't willing to demand a replacement, but merely to point it out. But without at least smelling it and throwing it directly into the trash, then putting out a new one without asking is unfortunately not the right way to handle a complaint. I wish you continued good business, but please with more self-reflection.

A very good experience, the food is of high quality and the environments are clean and pleasant. Tables a little too close to others. The food service is very fast, but the drinks service is much less so, the wait for which is sometimes exhausting. I recommend waiting for the drinks to arrive first and then starting to eat. Overall a good experience. Price for adults including 2 drinks approximately €40. Children up to 12 years including 2 drinks approximately €28.

Food only came after almost 2 hours, was cold and unfortunately tasted very bad, unfortunately very disappointed

Double charged my credit card for my entire order (40€ for one sandwich and drink), forgot my order after i was ordering and served four other people before I had to remind them that I ordered. Then Refused to refund their incorrect charge to my bank account even after i showed them the receipt and charge on my phone! While ordering, I would be asked three times if i wanted salad on the sandwich and I answered every time in German, the worker would forget, and ask again, and he did this multiple times. One other worker who i assume was the manager even aggressively accused me of not paying after I had received everything and paid, and the colleague who was standing next to him, who actually took my order moments ago, was too impaired to tell the manager that i had already paid, until i reminded him. It was all very bizarre. The three male workers were acting like they had taken illegal substances with how much they were forgetting stuff, messing up, and slurring their words. I am providing the receipt, proving the incorrect purchases and this was shown to the employees, who still refuse to acknowledge that this was an incorrect payment despite me showing that these charges all occurred at the same time. 13/4/2025