McDonald's in Augsburg

Über 30 min gewartet und mehrmals hingewiesen nach 35 min und einer Diskussion wenigstens geld bekommen und ohne Essen gegangen

I used to love Mc Donald's when younger, yesterday I had the worst cheeseburger ever, frenchfries cold, burger too. The pictures of the past tell another story than reality. No salad, no tomatoe, no sauce. The bun is like carton box.

Waited almost 40 minutes at the McDrive even though I was in the third row in front of the ordering counter... and then half of the order was wrong.

Worst McDonald's I've ever been to!! I ordered a Mc Tasty BACON, without tomatoes, after half an hour of waiting our order came, mc tasty bacon came without bacon, after I complained about this it came with bacon and (obviously) unordered tomatoes! After I went back and said that I was allergic, the reaction from the cook was -> burger on & tomatoes just down... end result I ate my brother-in-law's fries... RUDE!!

Unfortunately, only in this restaurant in this chain does it seem that customer friendliness and appreciative handling of food are not valued. The burgers are carelessly thrown together, the fries are loose in the bag and the McFlurry looks like a white pile with sprinkles. After a few times and the hope of improvement, I had to evaluate. It's not possible to have a conversation because there's a very big language barrier and there's not enough staff, and what little they have doesn't respond to customers.

Best McDonald’s in Augsburg in the McDrive service. Orders from me are always complete and quick.

The food and the friendliness of the staff are really good, if it weren't for the hygiene, the toilets are catastrophically dirty, it's a shame that the children's corner doesn't have any toys or any type of activity for the children. It would be ideal if the owner could create a small indoor playground.

Wir haben dort telefonisch zwei Wochen zuvor reserviert für einen Kindergeburtstag nur zum Essen. Deko sollten wir an dem Tag vorher oder an dem Tag Vormittags vorbei bringen. Dies hat mein Mann gemacht und konnte sich sogar noch den Platz raussuchen. Als wir an dem Tag Nachmittags auftauchten war nichts reserviert von weder war der Tisch eingedeckt (Teller Becher und Serviette). Der Chef wusste von gar nichts und suchte die Deko 25 Minuten lang. Man kam uns mit nichts entgegen einfach enttäuschend für unseren 3 jährigen Sohn sowie für uns .

Super nice service, makes us immediately happy. We'd love to come back! :)

There were four of us there for lunch. My order was not made correctly twice. But thanks to the very nice lady who corrected this as quickly as possible each time, these errors were quickly corrected. Very capable staff. I would recommend.

Very friendly staff, but the days when Mc's hygiene standards were at least superficial are long gone. The toilets could also be in a motorway parking lot.

Rude employees, Citizens not nicely prepared, At mcflurry Is the chocolate sauce missing? McDonald's in Derching is better

Terminal ordering is very slow and the display reacts very slowly. Ordering at the other terminal was no better.

Worst McDonald's around. The staff is horrible, in the drive you sometimes don't even get served despite calling several times and standing in front of the window. If you then drive away, something is shouted at you. Toys in happy metal are simply forgotten and you have sad children at home, and ordered food is simply not packed. You have to wait forever for 2 small burgers, although they are always on display in every McD. If you ask how long it will take, the window is slammed in your face because you are pressed for time to get 2 cold burgers . It costs a lot of money to get such junk! This store is terrible. 😣 PS: I don't need an answer from a Marlon who wants to pass on everything, it leads to nothing in the store anyway, otherwise it wouldn't have been this bad for years. There is clearly a need for action other than forwarding Google reviews that 2/3 of them probably don't even understand.

De Pommern ubd die Burger waren megafrisch Aber sämtliche Tische schmutzig... nicht gut ....

Was at Mac Donald's for the first time. When I arrived I was surprised by the breakfast. What I don't like is the toilets, they were dirty

Of course, the food is available as usual. When he was there it was very busy and the cleaning was poor and the tables were dirty. I think they were understaffed. The orders were quick and hot.

Very nice staff. Good breakfast

The toilet smelled terrible, as if someone had hit the floor instead of the bowl. Any hunger that might have existed before going to the toilet was completely eliminated as fresh air was more urgent. And the parking spaces are as small as a doll's house. Is my car a Smurf car or what? It couldn't be narrower. Thank you very much, I'd be happy to go to the toilet again if you really can't avoid it.

Worst McDonald's I've ever been to. Waited 20 minutes for the food. Food was cold. A drink was missing. The boss, a blonde woman with glasses, was totally unfriendly. The whole store was totally sticky and dirty.

In the past, men had to be shaved and they had to wear hairnets in the kitchen area. Nowadays it doesn't seem to matter anymore.

Unfortunately the service was/is extremely unfriendly...Perhaps overwhelmed? For the menu with MCRIP, no napkins or fresh towels! Only on the second request. No recommendation for this restaurant!

It's okay, but unfortunately there are often problems with the ordering computers!

I'm looking forward to delicious food after a long time, which I haven't been to McD. But I received my order WITHOUT a single paper napkin!!! Ordered peach yogurt bag, got apple bag. Burger meat thrown in one left one right. So after one bite, pretty much everything fell out of the bun, even though half of the vegetables were in the box and not in the burger!! This visit confirmed to me that I won't be going to McDonald's again for a long time.

To say I am deeply outraged would be an understatement. I was in the restaurant on Sunday, September 25th, 2024 and placed my order at around 6:56 p.m. I ordered a McSundae chocolate with caramel sauce. I received the ice cream around 7 p.m. However, I was aware that the cup would not be completely full. But what I got was pure disgrace. I'm very angry and I certainly won't buy anything there again. In my opinion the restaurant didn't even deserve one star. What an outrage!!!

Opening hours until 1:30 a.m., you arrive at 12:20 a.m. all tables are set up, the terrace is closed and you should only order food to take away? The floor is cleaned soaking wet and is slippery, the customers are still inside and absolutely no attention is paid to it! The main thing is to finish work early?!

We wanted to get dinner for our family with the e-bike... after waiting 10 minutes in the loop we were told that there is nothing for cyclists here... that can't be right!!! Then in the future without MC

Just grabbed a quick cheeseburger for each of us from the drive. We had to wait a few minutes for this order, which is actually a sign of freshly made burgers since we ordered two without pickles. Food was brought to the car, we drove off and everyone got their burger. All of them were cold, one had the sauces somewhere in the packaging but not on the burger and more than half of the cheese was just thrown on somewhere. The MC Donalds in Augsburg Lechhausen has been by far the worst there has been for years. And apart from everything, the price of a cheeseburger is not justified. 10 euros for 4 pieces. This branch should finally be closed, staff are constantly changing, fewer and fewer speak the language and despite the many complaints over the last few years, nothing is happening.

Half of the order was correct or forgotten. The floor was extremely slippery throughout the entire MC and other guests had also complained. All employees across the board shut up as if someone had died.

Could not understand the woman got 3 free mac flurries

So compared to other branches in Augsburg, this one is really bad... soft drinks are often completely watered down, food doesn't taste good, orders are incorrect (which is of course stupid in the drive-in). Some of the staff are also really rude. It has also happened that very inappropriate questions were asked at the drive-in counter. It also takes a really long time. There's somehow a worm in here

Absolute impudence! We ordered 20 McPlant nuggets and received 20 meat nuggets. Only after several discussions was the manager called in. Of course the staff threw the nuggets right away before the manager came. My tip is to call the manager immediately and keep the goods for as long as possible! In general the staff was unfriendly.

Disgusting and an outrage!! I ordered plant-based nuggets and meat nuggets came. I had to complain twice and was tried to brush me off on the grounds that the other nuggets would look different. Only when I split it in half, showed him that it was clearly meat and asked the manager, did he throw the nuggets away very quickly. After my description to the manager, I was told that the plant-based version is no longer available today!

We ordered 20 McPlant nuggets. Received 20 NORMAL nuggets. When we went to the checkout and asked politely because it was clearly meat. We were simply told it was McPlant. When we tried it again we clearly determined that it was meat. We're back at the checkout. And we asked if we could please get new McPlant, then we were told they didn't have anything vegetarian or vegan. We gave the nuggets back and the staff immediately threw them away. Then we asked for new ones again and the staff refused to give us any. We then spoke to the manager and wanted new ones or our money back. After several discussions we got our money back. We'll never go there again

Part of my burger is simply missing 😂 apparently the employee took a bite... never again Mc in Lechhausen

The service was super nice. Rarely such nice employees at McDonalds.

Such incompetent, unfriendly staff... who can't even manage (MC was EMPTY except for me) to make the order CORRECT. Unfriendly service when dispensing. With an hour to go I couldn't sit in anymore. Nice.

This place is getting worse, and it's never been very good. Lately the burgers have been arriving completely dismantled. With the McRib, all the BBQ sauce is stuck in the cardboard and on the burger, the bread and meat are lying all over the place in the packaging. I took a special photo of my BigMac today, what is that supposed to be? Two rolls directly on top of each other, the contents underneath, the bacon lying next to it in the cardboard... it's unbelievable what is delivered here, if you even receive the items you ordered at McDrive, often other things or less end up in the bag. The last Fanta apparently had hardly any syrup (?) and was more like water with a subtle note of Fanta. I've also had cola here that's completely non-carbonated. And if you do eat on site, the cleanliness of this establishment is absolutely not impressive. If you now look at the reviews from the last few weeks and months, McDonalds itself should urgently take a closer look at this branch.

It's not the coziest McDo ever, given its location on the main street, but the staff is nice and the food is quick and good.

MC Drive very nice contact, quick and friendly.

Just get cold food, the Indians in the service also think we are here in India

As McDonalds Restaurant Okay, Tables inside not very clean despite few visitors. However, food was delivered quickly and, above all, completely to the place.

Food was cold and took a relatively long time, so it should actually be fresh and, above all, warm. The service was okay, even if the waitress hardly understood anything, but that's okay. Can you turn a blind eye? But what doesn't work at all is cleanliness. By breakfast (around 8:15 a.m.) all the tables and benches were dirty. Breadcrumbs everywhere, smeared tables and dirty floors. There was no soap in the men's toilet, and the inside of the toilet was smeared with Scheixxe. Top! Maybe a compensation for the lack of soap ;-) My daughter had soap in the women's toilet, but the faucet was broken and the water sprayed out and the drain was also blocked. Prices are also becoming more and more expensive. In general, unfortunately, many of the localities in the area are in this condition. It used to be quite nice, but today it's a must if you really want it to be an "experience" for the children - even if it's negative.

When ordering from McDrive, as usual, I didn't get a burger because these employees are incapable of reading 6 products from a screen. Actually, it's really my fault for trusting such unqualified people and driving without checking the order.

BE CAREFUL IN THIS STORE!!! Drive ordered for the 3rd time, familiar and only noticed later that half was missing then you call and a man tells you there's nothing you can do, so one question is, do you eat the burgers secretly around the corner or what happens to them because they're in my bag half missing, well, whatever, avoid this store, that was the last time, even though I come from Lechhausen myself, some people ruin it for themselves.

There was feces on the walls and the drinking tasted like dish soap, cringe. 0/10 Imagine you have such a crap shop lmao

I ordered with a good friend, she got 2 fries instead of 2 currlyfries, went to the guy and he just threw 1 currlyfries in and said free? Then I look outside in my bag and a burger was thrown in and the packaging next to it was then allowed to put the burger back together again. I'm not going in again otherwise I would have shaved my head from aggressiveness.

Branch nicely decorated and very clean. Food was good and freshly prepared. Particularly noteworthy is the friendly and courteous staff. Unfortunately you don't see it often anymore.

Already been there. Totally rude, received wrong order. Burgers not packaged correctly and sauces given incorrectly!!! The main thing is to have to hug your buddy!!! Who he has known for thirty years, just like he said!!! No thanks, not again!!!

Absolutely avoid for drive in! Long waiting times despite being the only customer, things are always forgotten. So getting a quick coffee doesn't work there.

Ordered Mc Flurry with three chocolate sauces. There was only just sauce in it

We feel very comfortable in the restaurant.

It took a very long time and unfortunately most of it was already cold

The tables are dirty, there is trash everywhere. Not recommended 👎

Nuggets and fries are not served fresh here.

It is important to check your order for completeness.

Great employees, very nice and competent

Clean Mc with the usual dishes,

Wait 20 minutes for the food to be cold. Unfortunately that's not the only thing... ordering a burger with 2 slices of cheese and getting 1/4 is really cool too.

I don't know if it's a deliberate trick on McDonald's part, but something is forgotten in almost every order. Two weeks ago the toy was missing from the Happy Meal (two bags), this time the glass was missing from the double menu...nuggets or fries or apple turnover were also missing from other orders. Of course, it's usually only noticeable at home...so it's difficult to make a complaint later because everyone would then come forward with it

The friendliness was very pleasant

No product knowledge! If I order Royal Burger from the menu with double meat, he said OK, then simple burger comes. Complained, not accepted. Fries unsalted, one was warm and the other unfortunately wasn't anymore! Not the first time dissatisfied here.

Mc's just 😃 you can eat. Staff as unfriendly as everywhere 😃😃

The parking spaces are a challenge; they date back to the last century due to their width. It would be better to have two fewer parking spaces and make the rest a little wider. I parked in the middle of a Skoda Octavia and couldn't get out. The vehicle next to us was also in the middle. The ordering terminal I used was very slow. You always didn't know whether it was now or not. Food in the usual McDonald's quality

I found a teller who didn't speak English and what's more she took the liberty of snatching my debit card from my hands, very invasive and unprofessional, I won't come back again

We had to wait a long time even though there wasn't much going on and then something was forgotten that we didn't get when we asked

I corrected the rating because a lot has improved since my last visit!

Very unfriendly employees, they were sent out after ordering and were not allowed to eat inside even though they were only closing for an hour

Burger warm fries cold 6 customers

Rude staff, didn't want to pump a second batch of caramel. Pretty dry ice cream.

I was here for the first time today with a friend and it was a disaster. I can understand if employees sometimes react annoyed, especially on days like Saturday and Sunday when there is a lot going on, but I have never experienced anything as disrespectful as here in this store . We definitely won't be coming here again.

While we were placing our order at the drive-in counter, the lady asked us to speak louder in an extremely annoyed tone. It's okay if you have difficulty understanding something acoustically, but you can say this in a respectful tone. After we finally placed our order and got home, we discovered that over €10 worth of burgers were missing. Of course, the receipt for the possible “complaint” was not in the bag either. This situation has already happened several times in this branch, which I have always blamed on “stress” and showed understanding. However, I'm starting to get the feeling that employees are doing this on purpose in order to pay themselves for the "overpaid money". Unfortunately 1 star, if less were possible, then less. Tip: If you're interested in being ripped off, go to this branch.

Unfriendly when ordering. 3 burgers were missing Never this branch again

Die App Bestellung war zum wiederholten male leider nicht möglich 😏 Die sehr freundliche und überaus nette Mitarbeiterin Fr. Mariia hat alles wieder gut gemacht 😊 Herzlichen Dank an Sie und bleiben Sie so wie sie sind 😀

Essen war gut nur pommers etwas matschig. Freundlich und sauber.

Schlechter Empfang, unfreundlicher service

Toilette ist etwas heruntergekommen und zu klein.

Sehr sauber und nettes Personal.

Soeben für 40€ eingekauft. Mehrere Soßen sollten mit dabei sein und wurden angewählt. Die Überraschung im Büro. Nicht einmal Ketchup bei 5 Portionen Pommes und weiteren Nuggets. Sehr ärgerlich.

Schlechte Mitarbeiter. Hatte Probleme mir der App, Geld war weg, Essen kam nicht. Musste zweimal bezahlen. Viel zu lang gedauert, Essen war kalt.

Anscheinend hat man keine Lust mehr zum Ausliefern, wenn man eine Stunde vor Lieferschluss etwas bestellt. Dann wird die Bestellung eine halbe Stunde später storniert, nicer Service. 👌🏻

Muss leider meine Bewertung ändern.War nach längerer Zeit mal wieder da und es war nichts mehr wie früher.Ganz lang aufs Essen gewartet, die Tische waren nicht sauber und die Toiletten reine Katastrophe.Sehr schade!!Bin mir nicht sicher ob ich nochmal hier her komme Super Service gestern.Sehr schnell und Mitarbeiter sehr freundlich.Wirklich super!!!

Der (scheinbare) Schichtleiter beleidigt seine MitarbeiterInnen vor den Kunden und redet mit den Kunden respektlos und beleidigend. Habe bezüglich Allergenkontamination gefragt und wurde von ihm extrem böse angegangen. Es war wirklich kein schöner Besuch. In diese Filiale komm ich nicht mehr…

Im Grunde sind die meisten McDonald ja alle gleich, aber leider hat dieser kein MC Café mehr,... Was für mich immer mal ein Grund für einen Besuch war. Somit fahre ich immer zu einem anderen MC Nachtrag: Wenn ich drinnen sitze und nen Kaffee bestelle, ist das schon sehr enttäuschend, den in nem pappbecher zu bekommen.... Habt ihr keine tassen mehr? 🤨 Nachtrag... Automat N1. Bestellung gemacht... Hängt sich auf. Automat nr.2 neuer Versuch ...Bestellung gemacht .. lässt sich nicht abschließen... Ich gehe an die ab Kasse...Gutschein geht nicht obwohl er in den Automaten funktionierte und noch über 2 Wochen gültig ist. Saftladen sondersgleichen.

Kauft nicht die Pizza Taschen 🍕 Sind so ekelhaft 🤮

Die dame (Türkin), wirklich unprofessionell, redet sehr respektlos mit den Kunden (drive in) Stellt jemand anderen dahin bitte!!!!!

Was sooper taste and personal was very nice. Good experience.

Ich hatte keinen Akku auf meinem Handy, hatte mein Kabel aber dabei. Zum Glück gibt es dort Steckdosen. Es hat sehr gut geschmeckt und ich habe bekommen, was ich wollte. Gerne bald wieder 👍

So freundliches und gutgelauntes Personal trifft man selten

Wollte essen am McDrive mitnehmen. Online vorbestellt, bestätigung erhalten. Bei der Abholung wurde mir gesagt das die Bestellung nicht bezahlt ist, essen war schon im Auto, ich sollte nochmal bezahlen. Hatte aber nur Handy und kein Geld mit. Musste das Essen zurückgeben, was dann logischerweise entsorgt werden muß, dann wurde noch mit einem komischen Zettel rumgewedelt mit dem ich mich irgendwo hinwenden sollte falls doch abgebucht werden sollte. Ist das mein Problem als Kunde? Ich denke nicht. Bin dann ohne Essen weg. Und wenn doch abgebucht wurde? Nun, dann wird sich die Staatsanwaltschaft damit beschäftigen, aber sicher nicht ich bei irgendeiner Hotline anrufen....

DER REINSTE GRAUEN!!!!!! Wirklich eine Unverschämtheit, einfach nur ekelhaft wirklich zum kotzen!!! In meiner Bestellung waren 3 fette hässliche Maden!! 😡😡😡😡 Mir stehts wirklich bis zum Hals das letzte mal wo ich dort war wollte ich mir den Shirin David Eisbecher bestellen doch leider bekam ich nur Wasser mit pinken dingern drauf!! 🙄🙄😡😡😡

Was soll man großartig dazu sagen, es ist einfach ein McDonalds. Mit wenig Erwartungen wird man gut bedient.

Nie wieder!!! Essen kalt serviert, haben es reklamiert und angeblich wollten die es wieder frisch zubereiten , dann das selbe essen haben sie an unserem Tisch serviert. Das war das letzte Mal was ich dort gegessen habe. Die sollen froh sein, dass meine Kinder dabei waren und Hunger hatten...

Alles Top 👍immer wieder gerne 😉

Größter Saftladen. Große Pommes = Kleine Pommes. Hinterletzte Bumsbude

Ich gehe sehr gerne hin, toller Service 👍👍👍👍

Das Essen war frisch und lecker 👍

Der schönste und gepflegteste Mc'i weit und breit 👌👌 Hervorragender Besuch heute. Personal ist sehr freundlich ging auch wirklich schnell, Danke.

Alles super Sauberkeit top Service top Mitarbeiter top Das essen war frisch und lecker, danke.

Schnelles Service und frisches Essen Freundliche Mitarbeiter 👍👍👍👍