Portofino in Düsseldorf

My two friends and I went to Portofino for the first time today after a stroll through town. We ordered two appetizers, which arrived later than all the other hot dishes. There was no apology or explanation. We only left the obligatory €1 tip. The staff didn't even say goodbye. Never again!

We waited over an hour for the food, there were only 3 staff members, the pasta I got was ice cold and only tasted like cooking cream.

The food was fine, but waiting over two hours to get a pizza and a cup of coffee is quite a long time. The Dame Blanche for the children didn't have chocolate sauce or whipped cream. Irish coffee was only a sip for €15. It's excruciatingly slow. They also try to rip you off at the checkout. The bill/receipt was €13 less than the card payment. That was a "tip," they said. In my experience, the customer decides the tip, and any extra charges should be included on the receipt.

The food was really delicious, but the waiter left a bad taste in my mouth. Very unfriendly, very loud (he slammed down his cutlery and plates and cleared them away), no thank you, no please... Sorry, but at those prices, you can definitely expect friendliness... We weren't the only ones who noticed his rudeness... Result: no tip... And of course, no goodbye either 😂😂😂 The waitress was great, friendly, and very attentive... He could learn a thing or two from her 🥰

Nice place for dinner, but my expectations were higher. The food is decent, the desserts are okay, but the prices are a bit high for the quality you get. If you want a quick and casual outing, it’s fine, but nothing spectacular.

When we paid, the waiter got angry because we didn't leave a tip. We could have indicated this ourselves on the card reader. The people next to us waited at least 45 minutes for their pizzas and thought it was taking a very long time. The food was otherwise just fine.

I've been waiting here for my food for 2 hours, they said an hour ago that it will arrive soon

The food is very good. Prices could be a bit lower. But the restaurant is full, which unfortunately makes it too noisy. The service is attentive to guests at first, until they order, then they leave them alone. That's actually not a bad thing. All in all, a good impression during the Christmas season.

One of the best pizzas I've ever eaten. The spaghetti carbonara is also fantastic. The restaurant has fair prices, and the staff is very friendly. If I'm ever in the area again, I'll definitely come back.

Great lunch menu - prices and quality are excellent.

A fee of almost 4% is charged for card payments. For debit card/Apple Pay. Outrageous. Never again!

I've been to this restaurant several times and have always been satisfied. That's why I was so disappointed with my last visit, where my friend and I experienced very disrespectful and inappropriate treatment. We are both Asian, and right at the beginning, a waiter made a remark that we found clearly inappropriate and discriminatory. He was standing at the next table and, while pouring water for another table, spoke to us in a derogatory tone: "Sushi, sushi—you know they only serve pizza here." This comment was completely out of place and very upsetting. The tone remained extremely unfriendly even after that. After we placed our order, the waiter asked sharply: "Can't you read the number or what?" Before he left, he also said: "Can I go now?" And when we said yes, he added: "Next time, you could smile a little." Asking a guest to smile and addressing them in that tone is disrespectful and unprofessional. Friendliness and respect should be a given in both directions. Since I've only had positive experiences before, this incident was particularly disappointing and angry. Another waiter noticed we were upset and approached us. He apologized profusely and even took over our table, where the service was better. Unfortunately, the experience upset me so much that I won't be returning for the time being.

(0 stars) This was by far the most unprofessional service I have ever experienced. It started with the fact that upon entering, we were neither greeted nor asked if we had a reservation or how many people were in our party. We only received a disgruntled look from one of the staff members. After 15 minutes, when we finally approached one of the staff members ourselves because no one had bothered to ask what we wanted, we received only an annoyed response that it would probably take half an hour before we got a table, which wasn't a problem for us. Up to that point, however, we still hadn't been asked if we even had a reservation or how many people were in our party. The only thing we received were annoyed looks from the staff. Then, after 20 minutes had passed, two people who arrived after us (without a reservation) were given a table that had previously been a table for six, but which had been split up to create a table for two and a table for four. There were six of us. Because there was NO communication with us, I asked how it was possible that the people who arrived after us were given a table before us, even though we were there earlier and the table was actually for six. The employee immediately became rude in response to this question and accused us of saying we were only four people and that we couldn't just pick and choose... I really wonder what exactly we would gain from lying about the number of people? The best part is that we hadn't even said anything about the number of people because we were never asked. When he then explained that there were four people ahead of us and they would get the table, I understood, of course, but it's hard to know that without speaking to someone. After he had seated them, the employee came up to me and told me that he was responsible for seating arrangements, not me (in an incredibly disrespectful tone), even though all I had done was ask a question, since we had simply been ignored the whole time. Such rudeness! I've never experienced such disrespectful behavior towards customers who spend their money there. I decided not to eat there. I wouldn't spend a single cent in a place like that. Unfortunately, I don't know the employee's name, but he was about 1.55 meters tall. A very bad experience, and strangely enough, judging by the previous reviews, not the first bad experience with the staff. If you don't want to work, you should stay home, and if you can't deal with people, you should perhaps reconsider your career choice.

Delicious pizza, pleasant atmosphere

The pizza was fine. The Dame Blanche dessert was absolutely terrible: yellow ice cream balls and light brown chocolate sauce. The Dame Blanche was far too expensive for what was served.

I had a salami and mushroom pizza, very good and very Italian. With a beer and a coffee, it cost less than €25.

This was our second time there; the first time we planned it with a large group, yesterday it was quite spontaneous with 15 people. Fantastic service, everything was quick, friendly, and attentive, and most importantly, both times everyone at the table received their food at the same time. Delicious! More than satisfied, highly recommended!!!

Overall, a lovely evening. I should have complained about my main course. The appetizer was great, and the female portion was delicious. We'd like to come back.

Our company of 22 visited and we were absolutely thrilled! The service was incredibly friendly, attentive, and exceptionally well-organized. Despite the large group, all the dishes arrived at the table simultaneously and perfectly cooked – truly impressive. The food was delicious and freshly prepared. They even had my favorite dessert, cassata. A thoroughly enjoyable evening – highly recommended!

After a sporting outing, the four of us spontaneously decided to go to this restaurant. The welcome was friendly. However, we were immediately stereotyped because of our more athletic attire. We weren't given the complimentary amuse-bouche (bread, Parmesan, oil) that everyone else received; however, the plates were brought to our table. We had all had high expectations for the food. We ordered three pizzas with different toppings, which were okay, but far from Neapolitan pizza, as it had been advertised. The pasta dish was also just okay: baby shrimp and soggy chicken. Since we didn't order dessert, we were ignored. To pay, we moved towards the counter to get their attention. I wouldn't visit this restaurant again; the price-performance ratio is completely off. The service also needs improvement. There's definitely room for improvement, fingers crossed!

Go to the neighbours. Bad food which is super expensive. And limoncello should be on the house!

The spontaneous visit to this restaurant was well worth it. The food was delicious and the staff was very friendly.

Very tasty food and very friendly staff

Everything was fine, the food was delicious. However, the pizza was significantly more expensive than advertised outside.

absolutely disorganized and incredibly late the whole experience was a disaster the service was terrible no coordination at all and the staff seemed completely clueless o e of the worst restaurant experiences i've ever had!

Somehow, the food at Portofino wasn't what I expected. There was less meat on the grill than usual. My steak would have been a disservice even if it had been a cutlet. I'll spare you the description of the fries. They're still visible in the picture.

We went to the Portofino restaurant in Düsseldorf, and it was a complete disappointment. The beginning was already noticeably difficult: there were about 20 tables outside, of which about five were occupied when we arrived. More and more people arrived after us, but were served well ahead of us. Only after repeated requests did someone come, and they were annoyed. We then ordered Coke Zero. What we got was a regular Coke. Later, it turned out that Coke Zero was out of stock, and Diet Coke was brought instead—without a word beforehand. The same argument ensued at the next table, with the waiter even telling the customer that he should now accept Diet Coke, even though something else had clearly been ordered. That's unprofessional and disrespectful. Unfortunately, the food got even worse. We had various pasta dishes, and each one was terrible: The bread served with the appetizer was ancient. • Curry noodles with chicken and shrimp: The noodles were unbearably hard, the chicken was downright slimy and unpleasant. • Tagliatelle with truffle sauce: The sauce was weak and artificial in flavor, and the pasta was also much too hard. • Pasta rolls with meatballs: The meatballs were rock-hard, barely cuttable. The pasta and sauce had no flavor. Overall, nothing was really edible. The three of us ended up paying €75, and not only was the taste catastrophic, we all had stomach aches afterward. We were actually supposed to go to a concert afterward, but we ended up going there with half-empty stomachs and feeling unwell. Conclusion: Extremely poor service, the wrong drinks, lousy food, and questionable health-wise. A one-time and definitely last visit for us. The food in the pictures also went back, even in this quantity.

The food was actually good, but the staff was totally unfriendly and ungrateful if you don't tip enough.

Actually everything was good, but if you don't tip enough, the friendliness stops

Very nice owner and extremely delicious food. For me, the 5 stars are fully deserved. 😀

We had spaghetti with tomato sauce and pizza inferno. Both were delicious. We liked it so much we came back two nights in a row. The staff is friendly, and the price/performance ratio is satisfactory.

Although the restaurant wasn't very busy (only the terrace was occupied), we had to wait quite a long time for our food. The food was okay, but not what we expected for the price. The waiters seemed a bit "disorganized."

We ordered our food around 1:20 p.m. – a vegetarian plate, a pizza, and two drinks. While we waited, we observed other guests already receiving their food, eating it, and some even finishing it, while we still left empty-handed. Even guests who arrived significantly later than us were served promptly. It wasn't until around 2:20 p.m. – after an hour of waiting – that we received the vegetarian plate, and the pizza didn't arrive for another five minutes. This experience seemed like a clear discrimination to us. We had the impression that we were being deliberately ignored or put on the back burner. The food was also cold, so the preparation time was unnecessary, and the staff were unfriendly. I rate this service as very poor. Anyone who values respectful and fair treatment should think twice about eating here.

The pizza was really good but the staff members were very rude to us. The older waiter didn’t even look at us when he put the food on the table. I didn’t get the chance to ask for something extra on the pizza. we tried to speak german (we are dutch) but the other waiter only made fun of us and at the end they didn’t bother to say something and threw the receipt on the table. we didn’t tip them ofcourse, that annoyed them more I think. I tried to say something but the younger waiter suddenly couldn’t speak english anymore. so no, would definitely not recommend… they ruined our dinner together.

The pizza was tasty, but the experience was ruined by the service. The staff were unfriendly and made us feel unwelcome. It’s a shame, because the food itself was good, but I won’t be coming back due to the poor service

The ambiance was quite nice, but the visit was unsatisfactory. The staff seemed untrained, poorly organized, and visibly annoyed that we hadn't tipped. The food didn't taste particularly good either.

Unfortunately, we were very dissatisfied. The bread and wine were great, but after that, things went downhill. Unfortunately, the bread didn't come with any herb butter or anything similar. The aioli we ordered was practically mayo. The lasagna was extremely greasy and overcooked. The carbonara didn't deserve its name, thanks to the cream and cooked ham. There were also mistakes on the bill... we won't be coming back.

Good restaurant, I recommend it. The food was delicious, the service was fast and friendly.

The pizza was really good. The tiramisu, however, was a disgrace! It was a cream-covered crust topped with cocoa powder. No mascarpone, no coffee flavor, and no alcohol. Very disappointing for an Italian restaurant and the price of €7.50!

A large restaurant with authentic Italian design. The prices are on the higher end. Unfortunately, the service was disappointing – the waiter was rude and unaccommodating. Despite explicitly mentioning that I have a pepper allergy, my dish was served with pepper. Even after I complained, the same dish was simply brought back without any change. Customer service doesn't seem to be a priority here, unfortunately. The only positive aspect is the spacious atmosphere in typical Italian style – and the bruschetta, which was really good. It reminded me of one of the old restaurants in Florence.

Authentic Italian Experience in Düsseldorf! Absolutely loved the food at this Italian restaurant! Every dish was bursting with flavor and felt thoughtfully prepared. We started with a fresh salad and grilled shrimp that were cooked perfectly with a light herby sauce — simple yet elegant. The bruschetta was another highlight: crunchy bread topped with juicy tomatoes, onions, and arugula, full of freshness. The lasagna was rich and comforting, with a golden, cheesy top and flavorful meat sauce. For the main course, I had the steak with herb butter and crispy fries — perfectly cooked and deliciously juicy. Overall, a fantastic meal. Great ingredients, great portions, and cozy ambiance. Highly recommend if you're in Düsseldorf and craving a proper Italian meal!

Unfortunately, we didn't have a good experience at this restaurant. Overall, the food seemed more forced than skillful—very bland in taste and not particularly fresh. The service also left a lot to be desired. This is especially unfortunate because I had expected more from this restaurant beforehand. Unfortunately, the positive reviews didn't live up to our expectations.

needed a table for 6 people at Japan Day 2025 and got a whole room

The old Portofino had a more exclusive character and was close to Königsallee. The new Portofino is more folksy, but the food and service are good

Delicious food and friendly service

We tried it with 4 people because we had booked an event next door at Gamer. To get to the point bri6. We were all disappointed. The only thing left was the service. We had better memories of Portofino.

Great place to eat a pizza after a day in Düsseldorf. We got our food quickly and everything tasted great.

Food good, service friendly, ambience was rather cool, dark. Not really comfortable. But everyone has to know for themselves what they like.

I don't know anything, I get the wrong noodles after I said 3 times other noodles and they weren't tasty

Completely satisfied It used to be really Italian.

Great place 'delicious fresh food

Delicious Italian cuisine. Staff very friendly. A little too loud when the restaurant is full.

Tasty food for a reasonable price

Price-performance winner among the Italians

Inconspicuous from the outside, but inside it's exactly the Italian you want. The service and especially the food were perfect.

One of the best italian restaurants I’ve ever tried in Germany.

We were in the restaurant, we waited for 35 minutes, they never served us, so we left when we saw that they were serving other people who came after us.....

The food was very tasty, but unfortunately everything took a little longer (too few employees).

Ich war vor fast 40 Jahren zum ersten mal hier.Im Gegensatz zu früher ist dieses Restaurant nur noch als mittelmäßig zu bezeichnen. Die Preise sind stark gestiegen,die Qualität eher rückläufig. Das Saltimbocca reichlich,aber verbesserungswürdig. Die Zabaione sehr wenig,aber extrem teuer. Da gibt es inzwischen bessere Optionen in Düsseldorf.

Food very good. Waiter a bit overwhelmed.

A family business with over 50 years of tradition. We received a very warm welcome and the service was characterized by attentiveness and friendliness. And the most important thing: The food (tomato soup, pizza calzone and tiramisu) was very tasty. It wasn't the last time we were there.

Get a table straight away without a reservation, friendly service.

New Year's Eve failure! Unfortunately, there were far too few professional staff on site on New Year's Eve. A few people assisted who were clearly not experienced waiters. Except for the very hard-working head waiter, the staff was extremely slow and overwhelmed with the full shop. Our first meal came to the table after an hour and a half, cold or inedible, and the drinks only after about an hour. I've heard good things about the restaurant for many years, but unfortunately none of it has been confirmed. On the contrary, unfortunately it had nothing to do with a lovely New Year's Eve and we left very dissatisfied.

NO RECOMMENDATION! We were looking forward to a good meal. The table was reserved and we were able to sit down straight away, that was ok. Afterwards we had to wait until the card was brought to us, which was also ok on a New Year's Eve. The order was also taken and then began the “drama”. After 30 minutes we asked for some bread with a little butter, as is usual with Italians. After a blank look, we were given some dry bread carelessly placed on the table. So far, so bad! 45 minutes after ordering, we asked if our food would take longer. The very taciturn and unfriendly employee put us off by saying: it wouldn't be long. 20 minutes later we asked again, again with the answer: it won't be long now. In the meantime, I watched as wine/Prosecco was poured back into a bottle using a funnel from an already half-empty glass -- disgusting. After asking again, the food we ordered came, unfortunately not at the same time, so two of us were able to eat and the others were still waiting. When the ordered vegetable risotto in curry sauce with chicken finally arrived, it was more than a disappointment. The risotto was cold, the chicken tasteless, the curry sauce tasted like vegetable broth and the vegetables were obviously anything but fresh, they came from the freezer. So we actually have 90 minutes!! Having to wait for our order is unbelievable, especially since the prices for this “quality” are set very high. Obviously the restaurant wanted to generate as much sales as possible that evening, which is understandable in principle, but the implementation and hospitality were out of the question.

Trotz nicht beantworteten Reservierung hingegangen. Silvesterabend...Natürlich völlig überfüllt. Es war aber nach kurzer Wartezeit trotzdem möglich einen Tisch für 2 Personen zu bekommen. Das Personal war völlig überfordert bei der Menge an Gästen, sodass eine Freundin des Hauses mitgeholfen hat. Diese saß eigentlich privat am Nachbartisch, konnte aber nicht mit ansehen wie alle Gäste drumherum mit leeren Gläsern am Tisch saßen. Vielen Dank an Sie. Bis die Essensbestellung aufgenommen wurde, dauerte auch sehr lange. Da eine nur für Getränke und eine andere dann fürs Essen zuständig war. Das Essen selber war dann aber sehr gut. Ich denke an anderen Tagen wird es dort sehr schön sein aber Silvester oder andere Feiertage völlige Überforderung.

Very bad experience. We ordered a starter for 2 people, but it might have been enough for 1, but that wasn't the worst... everything was refrigerator cold... the chicken, the grilled vegetables and even the 2 stuffed mushrooms. everything was tasteless. When we asked if that was the case, they said yes and the main course came immediately and the starter, which was still more than half full, was taken away! As a main course we had; the carbonara, but that was also very disappointing and especially for an Italian restaurant, it should not be swimming in cream sauce!! Result...toilet arrest for the rest of the evening! In the end we didn't have to pay for the starter. We were surprised that it had such good reviews.

Decoration was beautiful. Fries were too dry, added 1 lettuce leaf. I understand that it is an Italian restaurant, but this is not much. It took a long time before we could pay. There were probably too few staff on December 23

We waited over an hour for our food even though the restaurant wasn't full. The food had no taste at all and is therefore not recommended.

Waited 1 hour 10 minutes for food... (although not full) All 4 dishes were almost tasteless and not tasty! Portion much too small. Price way too high. Absolutely not recommended. I would also give 0 stars if it were possible. In addition, a bum harassed us. Next time McDonald's again. The bottom line is that this was nonsense!!!!!!!! Bad greetings

Although the reservation seems to be available online, you can wait at the door. The food is successful.

Online reservation did not arrive despite confirmation. The service was overwhelmed and only came when requested. The drinks came after the meal and only upon request. Food was swimming in oil, but it was ok.

Was very tasty and very good service

Super nice staff who were really nice and accommodating despite a lot of stress. Food is also very good 😊

We had made a reservation in the restaurant. When we arrived, the waiter noted this briefly and then went back to serving tables without saying a word to us. When we asked again about our reserved table, he simply walked past us and ignored us. If you have to wait when making a reservation, that's okay, but a brief information from the waiter would be great. Unfortunately, communication only took place so that we would get in the way. Then we'll go somewhere else.

We reserved about two months in advance. When we arrived at the restaurant, we waited in the entrance area and were told they would take a quick look. We didn't receive any attention for over 15 minutes; when we asked what was going on with our reservation, we continued to be ignored. Because other guests with reservations had piled up, the waiter bluntly pointed out to us that we were in the way. You quickly lose the desire to go to a restaurant. A little communication would have been appropriate. It's not a problem if you have to wait a bit, but that's not how it works.

Good restaurant and good service !!

Tables are a bit close together.

We had lasagna at portofino. It was perfectly tasty and it felt like i am in Italy

We had lunch here and tried lasagna. It was really good and authentic. It was like italian nonna cooked it😍 it felt like i am in Italy. If you want to feel full and have really tasty authentic Italian food, then you should visit this place.

Spaghetti di Mare was very tasty. The price is not exactly cheap, but it is tasty and there is bread included. Overall, a good restaurant if you want to eat Italian

Hosts were super nice, food was delicious would definitely recommend.

Great Italian ambience, very polite and fast service and super crispy Italian pizza

Nice service, food was tasty and delivered quickly. Efforts have been made to create a comfortable environment for guests by installing heaters and radiators. Unfortunately, there was still something pulling near the door.

Without a reservation and on a Saturday evening, we still managed to get a table quickly. The restaurant was full, but the service was still great. In addition to the great service, the food was also an absolute pleasure! This was our first time here and it definitely won't be the last! Price-performance ratio is also within the normal range.

We were there for the first time last Saturday, the so-called main course - 6 whole ones! cold tortellini -18€! On a cold plate, floating in a puddle of butter (served by the chef himself!), the homemade green pasta with Gorgonzola is unfortunately not recommended either. Sure it was Saturday and well attended but that is simply not acceptable.

We were a group of 6 people from Augsburg💪🏼 The food was great and the waitresses were more than friendly, simply the best😍 The next time we are in Düsseldorf, Portofino will be our first port of call🫶🏼 Thank you for the lovely evening👍🏼

Food was a dream. The service was incredibly friendly and the atmosphere made you feel comfortable. Always my pleasure

Nice cute place, the staff is very nice and the food is very good and good value for money

Everything was great, service was very nice, food was great!

Excellent food and service from the staff!!!

Italian othentic place and food. Good service and delishes food

Very tasty pasta, pleasant service

Despite the nice atmosphere and friendly waiters, the food was a complete disgrace, especially for the price!! Salmon raw inside, tagliatelle with truffle sauce completely tasteless and cold unseasoned potatoes as a side dish with squid!

very nice restaurant, the service was amazing, we had pizza, risotto, minestrone soup, tomato soup, and carbonara the portions where really good, it matched the price, we had a really good waiter that was really attent and jolly, we will for sure return .

Doorsnee restaurant. Niet erg gezellig ingericht. Veel keus. Voorgerecht was lekker. Beide hoofdgerechten vonden wij flauw van smaak.

Very nice, cozy Italian restaurant in the center of Düsseldorf. Service was very attentive and friendly, starter, main course and dessert were perfectly prepared and very tasty! I would be happy to come back again on my next visit to Düsseldorf!

Very bad, tasted like penny pizza

Everything was fine until we wanted to pay. The waiter actively ignored us, even though we asked 3 times to pay. After 30 minutes we were finally able to pay.

Italian restaurant, highly recommended. The chef is a wonderful person

Very good food. Nice and friendly personel.