Pizzeria & Snackbar Restaurant Ciao Ciao in Heringsdorf

We were there out of season, so it was very quiet. We were served quickly and the staff were very lenient with messy children. The food is not exceptional, but basically stable and okay. Big plus point: a children's menu with a selection.

We have been coming here for several years and are always more than satisfied. You are greeted warmly and served extremely quickly. No matter whether it's pizza, pasta or just a small appetizer, it's all fantastic and comes after a short time. With the best will in the world, I can't understand the bad reviews (including on other websites). We have never had anything remotely bad experiences here.

Highly recommended restaurant, where you are always welcomed in a friendly manner and the food always tastes delicious. We have been vacationing in Heringsdorf for several years and go to the restaurant here every year because we are very impressed by the food and the people.

The coffee was cold even though it was served quickly. Never again.

The pizzeria is very small if you can't sit outside. Which is also very comfortable. The waiters are super nice and extremely well organized. We had to wait outside for a while because there was no table available. But it was worth the wait, the service is great, the employees are very customer-oriented. The food is absolutely delicious, everything comes to the table hot. Always my pleasure.

The worst meal in 14 days of vacation. Tasteless. Cannelloni drowned in sauce. No response to the complaint. Get the bill straight away.

Pizza Seebrücke €15.70. All crabs with intestines. If we get it delivered, that's the answer from the waiter. Very bad answer. You get what you are willing to pay. Maximum profit on pizza but on raw materials save. Once and never again.

Tiramisu really dream. I also had the Pizza Contadina the next day and it was also very tasty. Staff very friendly. We'd love to come back.

The service was bad, we waited 20 minutes for the bill, which we had to ask for twice

We were there with 6 people. The pizzas were very tasty, we all enjoyed them very much and the pasta + salad were also delicious. We didn't have to wait long for drinks and food, even though the restaurant was almost completely full. Priced totally fair. Nice atmosphere, fast and good service. The staff is very attentive, friendly and always available to help without being intrusive. You can tell that people work here who love their work. We will definitely come back.

The bad reviews are absolutely incomprehensible to me and simply outrageous. We were here this evening on September 13th, 2024, the restaurant was well attended, the waiter greeted us in a friendly manner, accompanied us to the table, the order was placed a short time later, drinks came very quickly, the food followed a little later, food and drinks were very good and plenty, something to please the eye, hot and fresh, payment was quick in cash of course, because only cash is commodity. Everything was very clean and tidy, nice friendly staff, we really liked it here. We can only recommend this place with all our hearts.

Visit: August 17th 18:30 - We were hungry and didn't want to look around much, so we accepted the standard we got, which was a little below average. Cappuccino was more milky latte. Tiramisu was an overly sugary lump of buttery cream with a slight cocoa taste, pizza was small, dinner plate sized, fat crust, but quite thin bottom, marinara was a thin and almost tasteless smear of tomato sauce, prosciutto tasted more like conserve ham, paid 25 euros (cash accepted exclusively), coffee was nice, service was friendly and genial.

You can do it - but you don't have to. Food was good, but nothing more. The view is beautiful, the waiters are quick and friendly. The drinks are completely overpriced.

Unfortunately, the stressful mood of the staff is passed on to the guests and the entire restaurant; in the evening it's a matter of one thing at a time, or in other words, mass processing. Still not offering EC/credit card payments in 2024 is also a no-go. The only plus - the pizza was really good.

The staff is super friendly. The lack of card payment is not so nice.

Unfriendly staff, pizza was unfortunately cold. I would say the taste was ok if you were really hungry. Once and never again other customers who were there said the same thing at the door.

Very unfriendly service, the drinks were good

Nice view, the service is below the belt, not that good service and unfriendly

Wheat came at room temperature and pizza was very salty. Despite consultation, no new drink was offered. But service was quick.

Waitress completely overwhelmed. We were there shortly after 11 a.m. because our children eat lunch early. As soon as we sat down, we were told that the food couldn't be ordered for another 15 minutes. The trainee sat at the next table and folded pizza boxes, overall it was quite a hustle and bustle and you didn't feel welcome. The food was warmed up and the cannelloni was hard. “Amore” is missing

I ordered a vegetarian lasagna and got vegetable noodles instead. It could also have been a misunderstanding. I kindly offered to keep the dish anyway, but said that I was actually really looking forward to the vegetarian lasagna. Waiter Michal complained loudly in front of the other guests that I would definitely have ordered the vegetable noodles. It made me so uncomfortable that I lost my appetite. I don't want to be treated like that. From nobody. In many other restaurants the food I wanted would have been brought to me without a word. No recommendation, not even for the pasta and pizza we had.

The food (one pizza 🍕, one pasta 🍝) was completely fine and appropriate for the price. I haven't eaten so cheaply in a long time, but it really tasted really good. The service was almost outrageously brisk, we could barely look at the cards in peace before he was standing next to us again. Asked for a moment, he came back after a minute, obviously impatient (and we should notice that too). That made things a little ugly. If you don't mind, you can eat well and cheaply there. It seems a bit strange that there doesn't seem to be a customer toilet in this restaurant; the guests were all sent under the pier to the public toilets.

9.90 euros for a bottle of water pellegrino is extortionate, annoyed, unfriendly staff

Carbonara was very fatty Lasagna was ok but nothing more Only one of three waitresses spoke German so it was very difficult to order something. Location right on the bridge is very nice. No recommendation

The waiter was OK. The food was terrible

We went to this restaurant during our holiday, we ate there several days to try the many appetizing and delicious dishes. The pizza was very good, in my opinion the best on the island but the seafood salad was superb. I recommend everyone to go and eat in this beautiful restaurant. I attach photos because the dishes are also beautiful to look at.

Truly exquisite food, beautiful terrace, excellent service especially for the patience and kindness of the Italian waitress towards our children. We recommend this place and we will definitely return.

Great location right on the pier, fast and friendly service. Points will be deducted for not being able to pay by card

Pizza and pasta were good, service attentive and friendly despite the high season being busy. We'd love to come back to it!

First to the positive: The pizza here is very tasty and the price/performance ratio is very good. Regarding the negative: Unfortunately the waitresses are very rude and rude. When you talk to them, they often just say “I won’t do that, colleague”. When you are then served, it can happen that you don't receive certain things that others still receive. For example, pasta is no longer available from 9 p.m. or you are told not to order anything from 10 p.m. onwards. Your plates will also be taken away while others are still eating.

I'm on Usedom every 8 weeks for business and it's a "MUST" to have my dinner here. The service alone is pure entertainment. Micha simply does a great job. Entertainment, humor, professionalism 👌. The price is absolutely great. Whether pizza, pasta or salad - even the wine is super tasty. You sit on the pier and can even look at the sea while you eat. I love spending my evenings here

We visit the restaurant several times a year and have never been disappointed. The waitress always has something to say. It always depends on how you feel and how you interpret the saying. Always happy 👍

The food is ok. The pizza is ok, but too small for the price (approx. 24 cm). The beer and wine were too warm. The behavior of a waitress was inappropriate. It is a classic tourist restaurant where the interest is quick money and not customer satisfaction.

Hello everyone. Yesterday we were also in the small restaurants Ciao Ciao and saw in front of the entrance, we were also waiting for our food but with so many people I think it's normal! The way some people/clients behave is impossible! We're not at the train station, we're all on vacation! The staff was stressed, which is no surprise at work, but they were always friendly! And to you, Ms. Nicole, that was a beach blanket and not a jacket! If you don't understand German and misunderstood that, the waiter said to the girl (nothing disappears here, not that she should disappear)!!!. That's a difference in my eyes!!! Greetings to the hard-working staff

A great pizza, there are a lot of pizzerias here in the city center, but no one can hold a candle to this pizza baker!! We also really liked the service, despite the fact that it was packed, everyone served with friendliness and humor. THANK YOU

I went with my family, the location was really beautiful, the tables were new and well cared for and lots of colorful flowers, the Italian waitress was professional and very kind, we ate very well, the pizza was really good and then I was able to watch while they prepared it with care and a lot of attention to hygiene... the dish that amazed my wife was the house salmon, truly delicious and my daughters liked the kinder pizzas... I definitely recommend it

Very friendly staff and the food was very tasty. We would love to come back here!

The cuisine has as much to do with Italian food as Usedom has with Sardinia. I can also warm up frozen food in the holiday apartment. Unfortunately, the waitress hasn't heard anything about Italian friendliness.

Friendly, attentive service; Pizza Seebrücke and spaghetti allio oglio were very good as always! Happy to come back!

It was August 10th in the year of the Lord 2024. We had recently started our vacation in the beautiful town of Heringsdorf. We had made the plan to let the seagulls fight for us a pizza on the beach in the evening. In order to turn this plan into reality, we decided to order the pizza by telephone using modern digital technology. Our order was recorded on the other side of the machine. 20 minutes later we entered the property to pick up our ordered feast as agreed. If we were just put in the corner and told our pizza wouldn't be ready yet. After 40 more minutes of starvation, surrounded by people eating more or less happily, we asked again. Apparently no one had ever taken our order before. So it should take another 20 minutes until it says: Hawaii Ciao Ciao. Therefore service more. Ambiance due to too many other people meh. Pizza was tasty. So then Ciao Ciao.

Staff completely overwhelmed. We also noticed that a girl had apparently forgotten her jacket. After the waiter handed it to her, he actually told her to leave it, impossible! We had ordered something to take away and were not allowed to wait at the table. For me it doesn't make any difference whether you are there or not, but when you pick up the goods you are treated very unfriendly there.

Every year the food and service here are always great, everyone is friendly and I can only recommend it. Dagmar and Thorsten from Saxony Anhalt

Everything is very bland. Tastes like ready-made food. Completely overpriced. Pepsi 0.4 €6.20!!! Incredible

Was good !!! 👍 The small peppers 🌶️ are spicy 🌶️ be careful 😅😅😂😂

Very nice Italian. Cafe is great. Very friendly atmosphere and service. Been coming here again and again for several years

The pizza was good, that was it. The waiter was apparently very friendly, the rest of the staff was extremely annoyed, the plate was torn away immediately after eating. A child apparently fell in front of the restaurant, standing directly in front of the restaurant with a bleeding head wound, no help came. It's bad that the father was left alone with it. We intervened immediately and provided support.

On Friday, July 26th, 2024 around 7:15 p.m., the three of us decided on the “Pizzeria & Snackbar Restaurant Ciao Ciao”, also because of the good location. However, our expectations of an Italian restaurant, neither in terms of cuisine nor in terms of service nor in monetary terms, were not met. One of the reasons for this was that the waiter who brought the drinks glasses carried them with his fingers on the inside of the glasses. So exactly the area that you usually use your mouth. The “spaghetti with tomato sauce” we ordered (€12.00) was carelessly prepared, to our regret it wasn’t al dente (aldente) and tasted like it came from a can. The second dish was “Cannelloni Ricotta e Spinaci” (€13.80) which was also prepared indifferently and had more of a pasty consistency. Last but not least, there was an “Insalata della Casa with yoghurt dressing” (16.50€). It was pleasing to the eye, but there was hardly any sheep cheese, egg and yoghurt dressing. Unfortunately, as usual with Italians, the dishes were served with parmesan, oil, pepper and salt. The visit to the restaurant was finalized with the news that card payments (€64.00) were not possible, but that there was an ATM just around the corner. The fee for withdrawing the money was not quite €5. In summary, we had to realize that, in our opinion, the price-performance ratio was disproportionate. Low quality, service at inflated prices! The tip was reduced by the amount of the EC machine fee, as well as the poor quality food and the inadequate service. We give the minimum number of points for this and no recommendation! With that in mind, Ciao Ciao.

I am very pleased with my stay at this restaurant. It's fresh and very tasty. The service was nice and very friendly. The view of the sea and the pier is breathtaking. We will probably come here more than once

Great service and great service and food

The food doesn't taste good, worse than at a chip shop and is also totally overpriced and the portions are very small. The one in the picture is supposed to be a homemade lasagne. 😂The only positive thing is the friendly staff. People go to Świnoujście if you want to eat well

A very good atmosphere. Friendly service with a bit of fun. Have been coming here for a cozy meal in a great atmosphere for 5 years. Always eat 😋 delicious. Definitely coming back.

Flawless. You can't eat better Italian food. The good-looking waiter with the smart bill printer on his hip is also very likeable. Nice view. Fast service and food arrived within 5 minutes, and hot! That's the way it has to be! Don't understand the negative reviews. Some people immediately write bad reviews if they have to wait 5 minutes longer. They are all human beings and are already doing their best.

We were very happy with the service and the staff is super friendly. The ambience is totally appropriate for the area

This evening, despite the adverse weather, we were again thrilled with both the food and the service. In our opinion, what our colleagues do 7 days a week during the season is remarkable. We'll definitely be happy to come back.

The waiters and waitresses were unfriendly and constantly yawned. Furthermore, no card payment is possible.

Very tasty food, super friendly service and great service

I waited inside until the waiter noticed me and asked if I could order a pizza to take away. Without answering me he turned around and left. 😂 I'm happy for you that it works in the best location even with no manners 👍🏻

We had a pizza and a children's portion of spaghetti bolognese. The food was okay, but nothing more. I felt more coldness than friendliness from the service. We saw some waiters and waitresses look friendly or even smile from time to time. Unfortunately, our waitress wasn't one of them. We definitely won't eat here again.

I haven't eaten worse in a restaurant for a long time. Ordered apple crumble cake and coffee. The coffee was OK. But the cake was the same one that you can buy frozen at any discount store for around €4. The piece of cake was a twelfth of the whole cake for €4.20. I think you can expect more for that. That ultimately means that such a cheap cake ends up being sold for around €50. In addition, the "service staff" shouted at each other...in front of the customers. And our waitress complained about her bosses So it's a real shame that the city allows such a dive bar in such a well-frequented place. I think this should be reconsidered. For us there is no second time at this point!

very strange: CASH PAYMENT ONLY Pizza slightly burnt, staff discussing loudly in the dining room, therefore uncomfortable, and partly. staff unmotivated; very strange: CASH PAYMENT ONLY

Hello everyone, Unfortunately I can't say anything about the food as we didn't get that far. With a full house, we sat down outside in the evening at a table for four that had just become available. The glasses of the guests in front of us were still there. Moments later, a waiter stood by us and shouted at us that we were in a hurry because we couldn't wait until he wiped the table. My wife and I exchanged a look, stood up and said goodbye. The waiter didn’t miss a sarcastic “Have a nice evening.” If you read the other reviews, it's not an isolated case. We then ate at the Ponte Rialto at the end of the pier, much better view, great service and the food was also very good. But as I said, they couldn't compare.

To be honest, we don't understand some of the criticism at all and can't understand it! We have always had excellent food and drink here for years, the staff are always funny and friendly, no matter how busy it was. The tiramisu is even better than in Italy itself and the coffee is perfect. The pizzas and pasta dishes too. See you soon again... J.+H.

My friend had tomato puree instead of soup. A fish soup should contain fish and not mussels or squid.. the taste leaves a lot to be desired.. our pizza was so soggy in the middle that you could have built houses with it.. not worth recommending for us and not a go for these prices !

We were there several times. Everything is always okay, food and the waiters anyway. I would like to say to my predecessor Emma: feet, whether with or without shoes have no place on chairs in the restaurant. Basta. Kind regards to the Sicilian from Mario and Katrin

At Ciao Ciao you will be welcomed and served by friendly service who also take the wishes and needs of the little guests into account. The food is good in quality and quantity, so an optimal price-performance ratio with fresh dishes! Some reviews seem to confuse Ciao Ciao with the restaurant in the home town!

We went to this pizzeria this evening. Unfortunately it was very disappointing. The bruscetta was fresh baguette but not toasted and therefore quickly soggy and difficult to eat. Unfortunately it wasn't seasoned either. The portion size, however, was okay. The pizza bread was partly burnt black with holes. The taste was mediocre. The salami pizza we ordered was also soggy in the middle and the dough wasn't quite cooked through. The service was nice, but could be improved. The location right on the pier is really nice. The pizzeria itself is rather average in terms of ambience. Unfortunately we cannot recommend it after today's visit.

This has been our favorite Italian restaurant for years. We come several times a year and our path always goes to you. The tiramisu is amazing, as is the quality of the food. The waiters are always absolutely friendly 👍🏻

Food great, waiters quick, great atmosphere Always worth an experience. I'll be back soon... just come, it's worth it

After arriving to the "restaurant" one of the waiters very rudely informed me that i can not clean my feets from sand due to that this is restaurant (in restaurant you get your food on a plate not in a box like a take away?) moment later another waiter come and asked for the order we wanted some drinks and food in couple of more moments waitar answers that she didnt win legs on lotyery and she wont walk twice, horrible customer service never have been treated like that before and i have been all over the Europe

Super delicious food.....really great price...food came quickly, tasty and hot...the staff is super friendly, funny, attentive, etc. Highly recommended at any time

So I can really only say thank you, super nice service, my family and I were on our way to looking for a restaurant late one evening and came to this one and were served immediately. The waiter was super friendly, he took what we ordered straight away. We had a really nice view of the football game by the sea and the food came very quickly and tasted really great. Any requests or questions were answered straight away. I can only recommend it. It was really really good.

The location is very good at the beginning of the pier. The prices are correspondingly high. Pizza was ok, but didn't blow us away. Service is friendly. But you can only pay in cash!!

We were looking for a nice and delicious dinner for a long time and found this shop. We are very happy with the service as well as the food. If you like shrimps or shrimps, we recommend the SeeBrücken Pizza. Thank you for the delicious food. Best regards Luca

The waiter took the drink order incorrectly and couldn't change it, which was a little annoying... His perfume was also very intrusive and disturbing. Pizza was ok.

Too long waiting times Somewhat unfriendly service Dr. Oetker frozen pizza actually tastes the same What kind of pizza dough is that? Shameful for an “Italian” restaurant

For me it's also the best pizza I've ever eaten. Always busy here, perhaps that's why the service seems a bit rude to some. We were served very quickly. Pizza to take away too.

As for the service, I think they are at a high level, especially the very nice gentleman who has been working there for many years, it is important that we, the clients-guests, remember that we are not "masters" and employees are "slaves", mutual respect is due and personal culture is not left behind before entering, I address this to dissatisfied customers, because the mirror principle applies "what we give is what we get" greetings to the gentleman serving

Beautiful terrace, located directly on the Heringsdorf pier, with sea views. Super planted with lots of bright, colorful flowers and great furnishings. The atmosphere really appealed to me and from my table I was able to watch the European Championship football match, which was being broadcast live on a huge screen on the beach in Heringsdorf. I ate a pizza and for dessert I treated myself to a homemade tiramisu and a delicious cappuccino. Everything tasted really good and was super tasty. Will definitely come back.☺️😋

Very rude service. Don't go there, they will ruin your mood for the whole day. So many reviews about poor service and no action. I have been twice, I will never come again. Everyone is already talking about this place as having the most terrible service.

We were there on June 29th, 2024 and it was understandably busy. After the first question about a free table, we were quickly/unfriendly/annoyed. After we looked for a table ourselves, we placed our food order, which included an extra request. But this would immediately be refused in an unfriendly and annoyed manner. Our food arrived in two steps, even though we asked for everything together. Unfortunately my tortellini were not yet cooked through/hard as bones and I had to look for the sauce. So I let it go back. When I got my food back after 5 minutes, it was the portion that I let go back. How did you see that? My bitten/spit out noodles were put back on and there was no sauce to be found at all. Now the noodles were crushed together as hard as a rock [because they had been heated in the microwave]. When I asked the waitress about it again, she became even more unfriendly and said: Go in yourself and tell the boss. Because of course I wasn't prepared to accept this meal and pay for it. There would be further discussions with me. In the end we only paid for our drinks and the other food. I've never had the experience of getting the same food reheated even though the noodles weren't cooked through. Annoyed, unfriendly staff and the food left more than to be desired. We're not petty, but you don't have to put up with something like that.

Delicious food for 40euros. The place and the waiter were very nice. However, you need to pay by cash.

We were here once two years ago and I had no complaints about the pizza to go. This time we ate on site and unfortunately the pizza was drowned in tomato sauce and baked a little too long. In addition, the second meal only came 10 minutes after the first, which is actually a no-go. And even though Campari Orange and Aperol Spritz are on the menu, it wasn't possible to get a Campari Spritz. It's obviously a matter of luck whether the food and service is good or bad. Two years ago both were better. The fact that you can only pay in cash is no longer up to date.

The restaurant makes a good impression from the outside. However, the atmosphere in the restaurant is like a train station lobby, loud and chaotic! The food had almost no taste and was rather poor in quantity. We wouldn't eat in the restaurant again. Card payment also not possible.

I am really convinced of the pizzeria. The pizzas are super fresh and delicious. The staff was extremely friendly and the view of the Baltic Sea was very beautiful. I had a seafood salad as a starter. It was so delicious. There was also the Pizza Seebrücke. Wonderful

The food is delicious but the employees are rude and unfriendly. The employees are also not child-friendly

We were looking for a great place to have dinner and came across this place. It looked very beautiful and appealing. It has to be said that we are very tolerant and really have little to no complaints when we go out to eat, but here it is necessary (also to help others). The following disappointments revealed themselves to us: - unfriendly service - enormous waiting times - Food portions vary from table to table (you sometimes get half (!) of your neighbor's) - When the waitress asked, the polite criticism was dismissed/downplayed --> was repeated after 10 minutes to declare the guest stupid - Service questions the kitchen - no card payment: bad advice and unfriendly request to go to the ATM around the corner Conclusion: Location is very nice, but it's deceptive - choose another restaurant around the corner...

Not child friendly at all and small portions

The service was loud everywhere but friendly to us. What didn't work was that he portrayed his colleagues as stupid "they're all incompetent" When it comes to food, I agree that the pizza dough is a bit too salty. Cheese wasn't completely melted on it either. My friend's Napoli pasta was just pureed tomatoes without any spices but I think at least it was fresh. The onion soup wasn't convincing either because it tasted a lot like instant vegetable broth.

We ordered tortellini with sauce and cheese gratinated, the result was 6 tortellini and a strip of cheese and all for a hefty price. Furthermore ordered. We spaghetti with garlic and pepperoni, the spaghetti was so carelessly prepared and it tasted like nothing. Some sharpness came out. The only thing that was okay was there waiter. He was on the ball, but that was it. You know how other Italian restaurants serve.

We have absolutely nothing to complain about. Food was super tasty and enough to fill you up but not overeat. The service staff was very friendly and quick. We have absolutely nothing to complain about. We would be happy to come back here on our next vacation.

The food was very great. We have been coming here to eat for 4 years and the service is very nice

I wasn't that happy with the food... but for the great location and the super friendly and always in a good mood Italian waiter I'm happy to give it 5 🌟

There were 4 of us here. Were greeted with "I can't guarantee anything if my boss sees that the child has his feet on the new chair". Afterwards, our order was (partly) taken in a very rude manner. Because I wasn't allowed to say it. Clearly NOT recommended, unfortunately I have to give one star to publish this. I felt very uncomfortable and will definitely never go back. I've actually never experienced anything so bad

The only positive thing I can say is the ambience at the pier. The staff was initially friendly, but unfortunately completely overwhelmed. I was brought the wrong drink, which we pointed out. When after a while no new one was brought, we asked again. The waiter then became unfriendly and pointed out that he was completely alone. Our request for card payment was denied. Unfortunately, this was not pointed out beforehand. So unfortunately there was no more food

Very tasty food and great service. The waiters were all very friendly and personable. We all ordered pasta, three different dishes each; All three were very tasty and generous in portion. We were well fed. Prices were okay. The menu has a variety of pizza and pasta dishes to choose from. It was hard to decide, everything sounded delicious. There is something for everyone here. Waiting time for food was reasonable. It came hot and fresh.

We ordered strawberry cake and got some, but it was store-bought cake. Thought it was homemade.

Middle class pizza, salad price/performance € 16.50 ....... ultimately it's always a question of taste

Pizza and pasta were very tasty. Great view of the pier. Unfortunately, as in most restaurants, card payment is not possible since the VAT was adjusted, so a star deduction.

The staff was nice so far, but you always had to wait until someone came to check on you. We had two pizzas that both had too much tomato sauce and too much spice. We also had a large portion of fries, which unfortunately only came with a packet of ketchup and a packet of mayonnaise. We wouldn't go there anymore and as a grown man who eats normally you can't get enough.

Just terrible. We've been in Heringsdorf for a week now but it wasn't a typical Italian restaurant. Salmon carpaccio was a disaster, the salmon with dark ends, carelessly prepared, the olive oil, I don't know how old and, above all, everything without bread. And that at the “Italian”. My seafood pizza, oh god. So if that was an Italian chef, he should reconsider his professional competence.