PETER PANE Burgergrill & Bar in Hamburg

Peter Pane, HH, Lange Reihe: Uns empfing sehr laute Musik in der Wartezone am Eingang. Alle Mitarbeiterinnen duzten uns, was wir als sehr übergriffig empfanden (wir sind wirklich keine Kinder mehr). Es war irre warm (im November!), daran ließ sich auch auf Anfrage nichts ändern. Auch im Gastraum gab es so laute Musik, dass man sich kaum über den Tisch unterhalten konnte, nur mit Gebrüll. Wir musste dann auch noch mehr als 40 Minuten auf zwei Burger warten (bei halb besetztem Restaurant). Nie wieder!

Nach über einer Stunde Wartezeit erhältst du dein Essen hier nicht. Fragt man nach, kommt als Antwort „Du bist noch nicht dran, andere sind noch vor Dlr“ obwohl Tische neben uns, die NACH uns besetzt wurden ihr Essen schon zur Hälfte aufgegessen haben! Man merkt schon länger, dass die Qualität und der Service massiv nachlässt. Und zum Schluss nicht einmal eine Entschuldigung oder ein Versuch der Wiedergutmachung.

Den Smashburger halten wir für einen Fake. Der hat den echten Smashburgern die wir kennen keine geschmackliche Gemeinsamkeit. Somit ist er nur ein normaler Burger mit durchschnittlichem Geschmack. Als Burger 3 Sterne als Smashburger nur 1 Stern..

Das Restaurant hat einen unterirdischen unfreundlichen unqualifizierten Service. Das ist unser e Empfehlung: schließen!

We were there twice within a week. Both times we ate very well and were served attentively and in a very friendly manner. Thank you Sandra for the lovely evening! We'll definitely come back.

Good burger place - a bit too loud...

Had a great evening here, great food and very friendly service!! We'll be back :)

Always a super delicious meal in an extremely cool and yet personal location. But the top is always the PP team. Super nice, super attentive and super competent. Always my pleasure.

Simply to recommend. We were very happy with everything, especially Sara was very friendly, helpful and her recommendations were great. If there were to be one in Heidelberg, we would come back again and again. Thank you very much, Sara ;-)

Great atmosphere, the staff was really nice and quick. Food and drink also came very quickly and tasted really good. So a full 5 stars ✌🏼

We waited for over one hour to get our lunch. We had told them in advance that we were a group of 50 people but that was the argument for keeping us waiting for the food. R Really bad service from the female waitress we had. But the food tasted good......

The food is really tasty, the quality is also good and the selection is large enough. The only unpleasant thing is that despite the place being almost empty you had to wait for a waiter for some time, but otherwise everything was perfect, including the ambience, feel-good moments, etc. I can recommend it to everyone

Great food, great service. And the ambience is great.

It was very beautiful and delicious. Price-performance is just right and even though it is a chain, the quality is right. The waitress Sandra was very friendly and accommodating. (The ambience is very nice, but the background noise is very, very loud when there are a lot of visitors)

Delicious burgers and everything freshly prepared. Great atmosphere and the service is very attentive.

Something really nice for in between. I think it would be too expensive for everyday use

Marvin is the broadest and friendliest here. The recommendation was great.

Very tasty and our waiter Marven was very friendly and recommended us very well

Everyone here is very friendly and the food tastes great!!! (The waiter's name was Marvin)

The Nacho Macho is simply the best burger ever😋!!! And Marvin does a to job 👍👍👍

Marvin was a great server. Nacho Macho is awesome.

Successful evening. Ordered a super tasty nacho burger and Marvin's service was very committed and friendly. I'll definitely be back!

Very nice, flexible and courteous service from Marvin, super tasty burgers

Music a bit too loud, otherwise everything was great

Very loud atmosphere. We waited 20 minutes before we could order. Then the drinks came after about 10 minutes. We waited an hour for the food. The dessert was served another 15 minutes after ordering and the children's dessert was only brought after further inquiries after the rest had already been eaten. All in all very disappointing.

Came along spontaneously Friends eat there. Service was great, I think the waiter's name was Zac. Special requests were also met with a smile. If we could be in Hamburg more often, we would also like to eat there more often. Will be testing Peter Pane in Cologne one day 😉

Marvin gave us great advice and was very nice and attentive. I felt very comfortable.

It was a very pleasant evening with great and attentive conditions. Thanks Marvin

I loved the food! Marven was our waiter and he was very friendly and recommended the best dishes to us.

Great food, delicious cocktails and great music ☺️

Waiter very nice, gives him a raise. Food was very tasty and the price was completely reasonable.

Attentive/friendly staff and delicious burgers. Nice ambience. Highly recommended.

We arrived in Hamburg from Scotland, hungry. We were lucky to find this place, with excellent burgers, delicious weisse beer and very friendly and helpful staff, who spoke great English and shared an English menu with us. Thank you Sandra for welcoming us to your city for a great first evening!

Everything is actually great, but the music is always way too loud. Therefore two stars deducted for the ambience.

🍔 Great burger menu for lunchtime 🍔 Whenever we are out and about in Hamburg, we love going to Peter Pane Burger for lunch. You can always get a seat without a reservation and the service is quick and super friendly. The Peter's Break deal really can't be beat. For just €10 you can get the classic burger with beef or country chicken, along with small lunch fries and a 0.5 liter homemade thirst quencher. A clear recommendation for every burger lover, as you can eat really tasty food here for little money.

When the food was brought to us it was potatoes with cheese and beef and two burgers: one with bacon and cheese, the other a farmhouse burger. Everything was already so cold that the cheese, which was shown on the menu as very runny, was just a dry layer stuck to the plate. The brioche buns on both burgers had turned into rusks and cracked with every bite, the patties were burnt and also very cold. But your waiters are very friendly, of course we didn't dare to say anything that absolutely every dish was ruined, but the young man who served us was just like an angel - many thanks to him.

Loved the interior of this place! The food and drinks were great (one of the best burger buns I've had in my life — it was so light and fluffy with just the right amount of crunch on the outside), and the server was really kind, attentive, and knowledgeable. Would definitely come back!

Delicious food and nice service in a pleasant atmosphere. At peak times it may take a minute longer, but that's completely understandable.

Delicious! Above all, the salads are prepared with a lot of love!

Favorite place! We always come here and enjoy the atmosphere! My bestie and I always have a lot of fun:))) simply recommended and super delicious! Price is a bit expensive but no matter! It's worth it… We especially enjoy listening to the fairy tale on the toilet and inspecting the plant on the table…

Super nice evening thanks to the service! Zac was the best!

Remarkably good food and extremely professional and personable service (compliments to Zac!). I was your guest for the first time last night and I can assure you that it won't be the last time. See you soon and keep it up! 👍

More than 40 minutes waiting for two burger menu. No way at all. I will not return any longer. Tchuss.

Very nice staff and the food tastes good too!

We were there for a birthday dinner last night and it was great! The food, drinks and and service were super nice. Especially thankful for Amier (sorry if it is not well written) who helped us through the menu and all. Considering that most of us at the table didn't speak German. The only downside was a waitress who was not very nice to us. Sorry for not understanding what you were saying.

Burgers were delicious, there was nothing wrong with the whole thing. You have to give the staff credit that we received 2 tap water free of charge with 12 people!!

This place has amazing burgers, great atmosphere and super friendly staff. Not your average burger restaurant. I went 2 times during a short stay I had in Hamburg and thoroughly enjoyed it!! Highly recommended.

Rebecca is a crack at service. Food great as always! Thank you for your patience 😉

It's very nice here and the salad tasted great. We felt very comfortable and can highly recommend the restaurant.

Great food, everyone loves supper again and again :))

Low quality of the food. Freeze fries and burger. Place nice, but bad quality.

Music that was way too loud and wasn't turned down even when asked

Very tasty burgers with and without bread. Nice staff. Parking spaces subject to charges. In my opinion it is not barrier-free.

Very tasty food. The portion of fries could have been larger as they were simply incredibly tasty 😉. The truffle was also very tasty. The service was quick, friendly and very attentive. All in all a successful evening.

Really nicely decorated, the quality of the food was great

Worst ordering take away ever the restaurant just kept delaying the order without any communication. We’ll never come here again

Horrible!!! Took much longer than it said online.. Way too loud and bad music.😣 Got the wrong food and felt sick afterwards.. 🤮 You had to go back several times to have the order corrected...😡 We didn't want the disgusting sauce, but it was still on it. You didn't want salad and you had it... Wrong burger patty... Overall 0/10!!!! Think about going there 100 times🚶

Marlo was great, incredibly fast service, great ambience, great playlist

The staff is very arrogant towards the food couriers. He behaves very badly towards couriers and waves them like dogs to wait at the door. They don't have a bell to inform the staff that a courier has arrived to collect the order and when you enter the restaurant they will be very aggressive and arrogant. The waiting time for the order is 20-30 minutes. They tried calling the restaurant's number to get order details. They answered me politely and hung up when I asked about the order.

Very friendly staff, after ordering we only had to wait 10 minutes for the food to arrive. Everything was super delicious! Only recommended.

The employee Luisa took great care of us. The food was great, I can only recommend it!!

Hello, thank you...for the great ambience...the burgers were great...but could be hotter...otherwise on top, especially our nice waitress Rebecca...thanks chapou

We dined here today with a large group and had a wonderful evening, great service and delicious food. We were served by Luisa and were absolutely satisfied. The Peter Pane is definitely worth recommending.

The food was delicious, the waitress Luisa was very friendly and very accommodating. She fulfilled our every wish.

Despite the holiday and the late time, we quickly got a table here and were served very nicely by Rebecca 👍🏻 Price-performance ratio is definitely right here 🍔🍟

We had a great evening at Peter Pane! The food and drink was great as always! In contrast to many other shops, the room temperature here is also very pleasant 😊

We celebrated a birthday here and were served kindly and attentively throughout the evening. The room offers a beautiful ambience thanks to the music and the elaborate decoration. As always, the food was very tasty!

Disappointing burger experience - frozen instead of fresh. I recently ordered a burger from your restaurant and was unfortunately very disappointed. It was obvious that the burger was frozen and no fresh ingredients were used. The taste was suitably bland and a far cry from what I expect from a burger at a restaurant. For the price of 18€ just for the burger!!! I would definitely have expected better quality. It would be desirable if you used fresh, high-quality ingredients in the future to provide your guests with a better experience.

The food was very tasty. Only the service could be a little more attentive. There was very little activity today on Sunday afternoon anyway. The young lady who served us was very friendly and accommodating, but didn't ask if we wanted anything else. Her male colleague (probably from the bar), on the other hand, visibly felt "disturbed" when I ordered my additional drink from him after we repeatedly checked for service. He came to our table, but we had the feeling that he took my order rather bored. It was a strange situation for us...

The food was very tasty, like every time :-) and Luisa was very attentive and super nice. We'll be back!

Peter Pane is simply great! The burgers are really tasty, there are lots of vegetarian options and the staff, especially Louisa, is super nice. The atmosphere is relaxed and the cocktails are great too. I always enjoy coming back! 👍🏻👍🏻

Delicious food, friendly and helpful service (you can get a table for three without a reservation), good value for money (especially with the evening menu) and a cool ambience with nice music. Very satisfied :)

Just don't order there! We ordered from Peter Pane today and are absolutely disappointed with our order. Not only did it take over 1.5 hours for the food we ordered to arrive, it was also completely soggy and cold. The burgers were completely taken apart, there was nothing left in its original place. We also ordered extra ketchup for €1.50, which wasn't included either. This delivery was an absolute disgrace.

Very nice service and delicious evening menu. Luisa kindly decorated the table with birthday decorations especially for us.

The food was good, nothing special but still delicious. There is a large selection of vegetarian and vegan dishes. The ambience is very pleasant due to the many small lights. The music was rather loud, but it was fine for two people. You certainly can't go wrong here. The food comes quickly and the service is friendly.

If you like great burgers and everything else that goes with them, you should really go to Peter Pane.

The food was again very tasty and Luisa was a top server!

Rebecca has the most enchanting smile in all of Hamburg. Great service and always good for a nice and relaxed saying. Thanks

Very good and tasty food, fast and good service, and pretty too. Thanks Rebecca

Extremely nice and fast service. Very good food and the prices and the ambience are more than satisfactory. Toilet could be cleaner.

Nice ambience and delicious food. Thank you very much for the good hospitality Rebecca.

Offers great, food great, service unfortunately a bit overwhelmed. You could now say it was because it was and was full. But I've had a different experience with another Peter Pan. Despite that, I'd love to go back

Top service, thank you Rebecca😍

The food was very tasty and it arrived very quickly. The ambience of the restaurant was also well planned and implemented. I can only recommend it. And many thanks to Rebecca for the great service.

Great food, great atmosphere and very good service that evening. Many thanks to Rebecca and the team!

The food was very tasty and had good portions. The waitress Rebecca was really very personable and provided great service.

Very good service from Rebecca!

Delicious burgers but the price is absolutely too expensive at >20€ in the menu. The staff is a bit overwhelmed, which means that there are really long waiting times despite the lack of customers. Too bad!

We spontaneously went to Peter Pan on Friday evening. There was a table assigned straight away. The waitress also came directly to the table and the service was very good (and also very attentive throughout the evening), the drinks and food were delicious and served quickly. Price/performance is also okay. We found the atmosphere very nice with appropriate accompanying music.

Super friendly staff.. delicious burgers

Service was great, Luisa was very attentive and accommodating! :)

A restaurant that is somewhat reminiscent of a train station restaurant. The food, service and furnishings were good but not worth a second visit. At a certain time the music turned up louder and it was almost impossible to hold a conversation. So a restaurant for young people and not for people who want to eat comfortably and in peace and have a good conversation. Not suitable for the first date.

Everything around is great! Mega store, mega burger 😜

We were here as 10th graders and it looks really cozy here. The food tasted very good and the waiters were all very nice.

We love this place. Thank you Marlow for timely and customer friendly service.

Very nice interior and friendly staff. I would love to come back here.😁

Was very tasty. Service is great👍

A rede Peter Pane já está bem estabelecida e virou referência em Hamburgo. A filial no bairro de St Georg fica na antiga pista de rollerskate da cidade, onde já funcionou um restaurante antes da hamburgueria. Para horários específicos, é melhor reservar, a casa pode ficar cheia. Além disso, a penumbra e a mistura de mesas altas e baixas, com bancos compartilhados, dão um ar de informalidade ao restaurante. O investimento no cardápio é cobrado no valor dos hambúrgueres e o melhor é mesmo aproveitar o combo com bebida e batatas/salada. Bebidas sem álcool vão além dos óbvios refrigerantes e as com álcool são ótimos coquetéis. Quem que evitar o pão, pode pedir um hambúrguer sem, caro demais mas saboroso.

Food, prices and staff: all good. It's just too loud in this restaurant for me...

Really nice service! The food was perfect 😍 I would love to come back. That was really great