Ox Hotel in Heitersheim

A few days ago, we returned to our favorite restaurant and were so happy to see the red-haired waitress again! The service was excellent as always—friendly, attentive, and with a smile. Kudos to the team!

The entire meal was not asked once if we needed anything else. Ordered fries for the schnitzel, which never arrived despite asking twice. Food was okay.

We ate here today because we still had two vouchers. In general the food was good, but we were unfortunately disappointed with the service. Not once were we asked if we needed anything else, and after they forgot to bring us fries, we were told they were still coming. When we were all finished with the main course, they still weren't there and we rejected them. My starter dishes were still on the table!!!! We won't see each other here again in the future.

My regular restaurant. I'm very satisfied and if something wasn't right, you could tell the friendly waitresses without being looked at askance. Addition Mother's Day 24 The friendliness does not apply to all waitresses. Sure, it always humanizes; some are likable from the start, some perhaps less so. But if I'm employed as a waitress and allowed to earn money, that shouldn't matter, right?! Update: Everything has returned to normal. Good this way. Everything is back to normal. The kindness has returned.

Everything was great and the kitchen was great.

Weak, weak, weak. Reservation messed up and then unfriendly. There are other shops that are more professional and bye

Been here again today for a long time, and it was the last time. You are ignored when you come in. The food is no longer what it once was. Sad but true! Never again.

The hotel was clean. The waiters were nice. A bit expensive but everything is good.

Was there for dinner. Food and portions very good

Subterranean service was absolutely unfriendly. I had hair in my food and no one apologized or offered any compensation. We waited forever for our food. The burger was disappointing, the rump steak was okay.

Quaint old house. Centrally yet quietly located. Recommended cuisine.

We had dinner at OX this evening. We had high expectations based on the menu and the prices. However, my husband and I were very disappointed. The fries weren't cooked through, the meat was quite tough and the food overall didn't seem really fresh. My parents, on the other hand, were relatively happy with duck breast and pike perch fillet. You could now say “we ordered it wrong”. But I think that everything should be okay given the prices. In any case, we will not visit the OX again. A lot has to happen with the food.

This is a very pleasant restaurant-bar-hotel, with a generous choice of menus and very good service! The setting (village, river) is appreciable. Everything is clean. Only negative point: The soundproofing of the renovated rooms is poor.

Ate yesterday and I think never again ☹️. We were actually always satisfied, yesterday the meat was thin and tasty, the steak was well done and tough. We were informed that there is a new chef in the kitchen ☹️ . Best to replace it.

I was there in the hotel from 11/27/24 - 11/29/24. I can't understand some of the bad reviews here. The staff is extremely nice and quick in service. The food and breakfast were top. My hotel room was very spacious and clean. The only thing that might be necessary again would be to visit a painter. There are a few scuff marks from the armchairs on the wall. But overall I was very satisfied and would come back there again and again.

Everything was good. Food was okay in the restaurant. Breakfast was delicious and arrived very quickly. Very good coffee. Nice contact with the employees.

The food is super tasty, very large portions and top quality. The service is attentive, quick and very friendly. The restaurant is very tastefully decorated. I travel a lot on business trips and can happily confirm that I feel very comfortable. I would be happy to come back. Clear 5 stars!!!!!

Very nice hotel, especially the rooms upstairs in the annex are great

The rooms are a bit old. The cleaning condition is only superficial. The room was quite noisy. Breakfast is not offered as a buffet, you receive a card with possible menus. Unfortunately, half of it ends up in the trash.

Hôtel accueillant, belle salle de Réunion, belle salle de restaurant with bar sympa. Bonne cuisine, service rapide and chaleureux Welcoming hotel, nice meeting room, nice dining room with a nice bar. Good cuisine, fast and friendly service

It's very nice here - a great atmosphere (modern yet cozy). The food is high quality and delicious. The staff is relaxed and professional at the same time - Irini from the service should be particularly highlighted - she is on the ball, fast and friendly, always has a joke on her lips and can handle conflict situations well. We'd love to come back!

Great staff, great chef!!! Very happy again 😇👍♥️

Insider tip. Great ambience. Fine drinks and exclusive but affordable food. The tarte flambée was a dream. All the wait staff were friendly and very professional - even when dealing with difficult guests. A big thank you to Ayleen.

Great hotel. Stayed there for four days with our cycling club. With almost 30 people Good varied breakfast and good choice of dinner. Very hospitable team of employees. They also had a nice separate room for our club where we could sit. Definitely recommended for groups.

Always excellent. Very good food and a beautiful place outside to relax. Also very comfortable inside. It is advisable to reserve.

Not a hotel I would recommend to anyone expecting a minimum standard of a hotel. Bathroom was a weird mix-and-match and the shower leaked, the furniture was old and icky, and the service lacked minimal flexibility.

Very nicely modern renovated building with the flair of the old original building...

Nice hotel, great ambience and the food is very good

Wonderfully beautiful hotel number 1

Very friendly staff. The lunch menu is quite good in terms of taste. Unfortunately, due to the price increases (understandable these days), the offer is no longer attractive to us, which is why our visits are no longer coming. In the summer it was nice to sit outside, but I would always recommend sitting inside. More comfortable seats and more pleasant temperatures.

Cozy atmosphere on both the terrace outside and inside the restaurant. I would make a reservation in high season. The terrace is popular in the area. Service is friendly and correct. Price/quality is in balance. Sloss Heitersheim is beautiful, within walking distance and with a fascinating history. The various half-timbered houses and the small center have an attractive appearance. Furthermore, a beautiful, relaxing environment where you can enjoy walking and cycling.

Perfect service in the beer garden. Although all the tables were occupied, the waitress Josy kept an overview, was quick, friendly, reliable and also gave a helpful wine recommendation.

great place doesn’t disappoint great service and food

Oh dear oh dear, wanted to go out to eat but reading the review, no thanks

We were just restaurant guests. The food is tasty and sufficiently portioned. In addition to the standard menu, a changing lunch menu is also offered at cheaper prices. Inside you can sit in a rustic setting and outside under tall trees when the weather is nice. Will definitely come back

30€ for a schnitzel with fries?! I have no problem paying well for good food, but that's as far from reality as possible. The fries were anything but crispy and the schnitzel was nothing special either. Just a shame!

We were there with a larger group with motorbikes and I can only recommend it. From the “warm welcome to the “we hope you enjoyed everything with us” everything was really perfect...we will definitely be back

It was an experience that I don't want to experience again... first the positive. The food is good with room for improvement. But what doesn't work at all is how the staff treat each other. No structure, no leadership, arguing in front of the guests is an absolute no-go. A young man behind the bar who is characterized by completely uncollegial behavior. The staff is highly dissatisfied with the current situation. We had the opportunity to have a short conversation with two MA... Tears on your face say more than a thousand words. Dear owners.... lead your employees, give them the appreciation they deserve....

Good food, nice beer garden under old trees. Nice personel

Very friendly and attentive service, short waiting time until the food is brought to the table. I haven't had such a good currant cake in a long time. Just great.

It's always a great pleasure to be on this beautiful shaded terrace for a good meal, hearty and served with a beautiful smile!

We have often been to Ox in Heitersheim, which used to be a great restaurant. Every time it gets worse, it tastes like nothing and is overpriced for the quality. We had the asparagus with scratches, the asparagus was totally tasteless and the pancakes inside were still doughy. Also the veal slices with spaetzle. The spaetzle tasted like it came from a ready-made package and was fried quickly, the sliced ​​meat was dry and tough. The sauce tasted like any ready-made sauce from the supermarket. The tarte flambée, on the other hand, was delicious, hence the star… The service is very good, the conditions are friendly and fast!! All in all, it's a shame, the restaurant lives more from its long reputation than from good food.

Fair prices, especially for the lunch menu. Taste and quality absolutely ok. Sometimes really good, then solid average again. All in all good.

The OX restaurant in Heitersheim has an ideal location and a modern and comfortable interior as well as a great outdoor area and garden terrace which is very centrally located with plenty of parking nearby. Starting with the friendly service, at which point I have to highlight Valentina because there aren't many such friendly, personable and attentive service staff anymore, to the flexible and very well-trained chef who prepares the delicious dishes, to the counter service, everything is very good recommend. The restaurant is wheelchair accessible, which shouldn't be missing these days. From the starters to the main courses to the desserts, everything tasted great and the portions were more than sufficient. A restaurant to come back again and again to have a great time.

Vegan burger surprised me positively! The french fries were great! I will gladly come again.

Very nicely renovated hotel. Rooms large and clean. Friendly staff. You order breakfast from the waitress, there is no buffet.

We have been to OX several times. Including overnight stay. Always a very good experience so far: Beautiful rooms, everything was very well maintained, the food was really delicious and the service was always very nice and courteous. The location... Well, we were in Freiburg and in the Vitra Museum. You don't know whether you would otherwise want to go on holiday in Heitersheim. But I can recommend the OX!

Modern furnishings with a traditional flair. Hotel staff professional and courteous. Rooms are great! I would like to return here again.

Very tasty... but too much for me... The best fries I've ever eaten

Top hotel, very good food, friendly staff, clean rooms, quite centrally located.

WITH the new VAT now a cordon bleu for 29 euros…. There are better restaurants for this price Many customers will no longer come with such prices

A hotel in a location that seemed designed for a visit from my family. A very friendly and courteous service (despite working at Christmas), rooms with beautiful furnishings that leave nothing to be desired and the location directly in Heitersheim give a really well-rounded picture. Food (breakfast) with good quality and quantity.

!!!!!!!!!!!!!! BOTTOMLESS AUDACITY!!!!!!!!!!! I really hope the owner of the place reads this review and takes action. —- Here you are exposed as a customer, even though you are in the right. The service was unfriendly from the start, then increasingly completely anti-social, became loud and deliberately portrayed us customers as liars because she didn't WANT to see her own mistake. In the end we had to pay more than 20€ more due to completely false statements from the waitress (we asked if there was an extra charge - she told us clearly NO, it doesn't cost anything). There was absolutely no sign of insight, the service became rude, insulting and even louder. She even ripped the receipt out of your hand when we pointed out something was wrong) In my opinion, the waitress should be able to correctly answer simple questions regarding the menu. It is very shocking to experience how, as a customer, you are exposed in such an absolute injustice by the waitress and in front of all the other guests. I have never experienced such anti-social customer interaction and unfortunately it cannot be topped in terms of impudence! I will never visit this restaurant again and will certainly recommend it to everyone else. I really hope that this doesn't have to happen to other guests. I could mention a lot more, but it's simply beyond words how you, as a guest, are attacked there (immediately after just the slightest comment!). - Not to forget the food itself: it was average, nothing special and nothing disgusting. However, for what it is, it is very expensive.

OX is a very good restaurant with delicious dishes and wines.

They lied to you and simply charged you for another, more expensive meal. They charge €15 more for something we didn't have. When we pointed this out to them, they portrayed us as liars and lied about everything to sell more expensive food. They became very aggressive and both shouted in an incredibly disrespectful manner. Very bad!!!

Wir waren auf der Durchreise und nur zum Mittagessen dort. Das Essen war super lecker, die Atmosphäre sehr angenehm und die Bedienung sehr nett, freundlich und einwandfrei. Auch unsere Hunde durften mit rein. Ein gutes Gastroerlebnis. Danke.

Nettes Lokal, freundliche Bedienung und sehr gutes Essen. Immer wieder gerne

Das Essen war lecker, die Atmosphäre angenehm und die Bedienung einwandfrei. Ein gutes Gastroerlebnis. Danke.

Immer noch nett und sehr freundliches Personal. Leider lässt aber die Qualität der Küche immer mehr nach. Schade.

Das Essen war ganz ok, die Pommes waren top. Das Servicepersonal hat hauptsächlich durch Abwesenheit geglänzt. Aufmerksamkeit scheint auf jeden Fall ein Fremdwort zu sein. Leere Gläser lässt man als Dekoration gerne beim Gast stehen, anstatt sie beim bringen der nächsten Getränke mit zunehmen. War sehr schade. Hätte ein gemütlicher, langer Abend werden können wenn das Personal aufmerksamer gewesen wäre.

schönes umgebautes altes Hotel mit coolem Style; super nette junge Belegschaft; gutes Essen und ausreichend Frühstück á la kleiner Frühstückskarte. Jederzeit gerne wieder

Schön,wie immer...gutes Essen...tolle Cocktails...nettes Personal..gute Atmosphäre 🥰...

Mooi gebouw mooie locatie, maar het eten was niet lekker.

Wunderschönes sauberes Zimmer! Sogar Ventilator mit auf dem Zimmer für wärmere Tage. Beim Restaurant-Service könnte man noch etwas zulegen.

Leider wurde mir Wiener Kalbsschnitzel statt ein Schnitzel Wiener Art gebracht, wollte es dann nicht mehr reklamieren sonst wäre es noch später geworden. Mein cocktail Caipirinha war nicht gut. Mit weißen Zucker? Die Limetten wurden nicht vorher zerstoßen so das ich mit meinen, nachträglich angeforderden Strohhalm, alle Mühe hatte den cocktail trinkbar zu rühren. Danach war der Strohhalm aufgelöst.

Wir waren mehrmals dort essen und konnten so verschiedenes ausprobieren und es war immer lecker. Gutes Preis-Leistung-Verhältnis! Sowohl drinne als auch draußen lässt es sich gut sitzen.

Nach dem Essen hat der ganze Tisch mehrere Tage Diarrhoe gehabt. Essen werden wir hier nichts mehr

wir sind über den Schwarzwald angereist und haben Heitersheim via Freiburg ohne großen Mühen erreichen können - das Ankommen als Gruppe wurde mit großer Professionalität gemanaget - in wenigen Minuten hatten alle Ihre Zimmer und konnten ohne Wartezeit den Aufenthalt beginnen. Der Kastaniengarten, die Aussengastro und die Räumlichkeiten gaben uns die Möglichkeit nach Stimmung, Wetterlage und gemäß unseren Bedürfnissen immer den passenden Platz für uns einzunehmen - der Service war sehr freundliche und effektiv - gerade als Gruppe wirkt es sich sehr positiv aus, wenn keine Verzögerungen oder Verwechslungen das Urlaubsklima beeinträchtigen - wir sind sehr zufrieden und empfehlen den Ox/Ochsen in Heitersheim sehr gerne weiter

Auswahl Speisekarte gut. Das Essen war gewohnt gut. Der Service war heute schlecht, ca 15min. nach Ankunft wurden wir völlig missachtet. Erst auf Nachfrage konnten wir bestellen. So nicht.

Waren abends essen . Konnten sraußen sitzen

Entspannt bei schönem Wetter im Garten Café und Kuchen gegessen

Super gutes Essen. Nettes Personal.Und man sitzt wunderbar im Garten unter einem riesigen Baum

Das Essen ist soweit in Ordnung, allerdings ist der Service mittlerweile eine absolute Katastrophe. Die Tischreservierungen sind durcheinander, dauernd wird Essen an die falschen Tisch gebracht, sehr lange Wartezeiten bis man überhaupt bedient wird (zu wenig Personal), beim Frühstück fehlt die Hälfte,...

Sehr schön restauriertes Hotel mit Restaurant.