McDonald's Restaurant in Augsburg

Service is a word that the employees don't know. As a customer at the "Service Team" checkout, I wait while the staff have fun. When I make my presence known they look at the floor and ignore us. When I spoke directly to a "sleeper" he said succinctly that I should order from the machine. A grumpy colleague who I probably disturbed was then really rude. In return I got cold fries. Until now I've always liked to stop when I'm passing through, but I'll definitely think about it. I thought the McDonald employees were trained to be service-oriented, but the branch manager completely failed with this staff. As already mentioned at the beginning, the customer is a disruptive factor in this branch. I was in sales for 25 years, 12 of which were at trade fairs. Today I was able to experience live what we laughed about during the trade fair training and believed that there was no such thing. Get well soon and wish the branch manager a happier hand in selecting his employees. UPDATE 12/24 Super cold place, lukewarm burgers keep going downhill but I guess the posers who hang around here after dark probably like that. For me this was definitely the last stop at this Mc 👎

Nonsense with sauce, apparently it's open 24 hours and then it's still closed. That's nothing.

Hi everyone, I don't recommend going to this McDonald's, I stopped by and ordered one. Two double cheeseburgers that contained garbage that I was supposed to eat, I felt bad when I saw them. This rubbish when I contacted the manager. She said that was normal. They were cleaning the kitchen and a sandwich ended up in the trash. and behaves rudely, I advise you not to go to that McDonald's again

Everything was hot, delicious and fresh. Now I don't know how they are made because I have heard a lot about the way the meat is produced in this particular fast food restaurant, but I know that at least in Bavaria where I live the brand has changed hands after the joke ended. After all, what we eat now is just nice, not addictive like so many years ago.

I just wanted to eat a Mc-Rip one evening and was really in the mood for it... Arrive home and see the debacle: The service was also unfriendly and unreliable… I would thank you.

Reserved two weeks in advance for a child's birthday. Of course, when we arrived no one knew anything about it. The staff was also very unfriendly and they didn't understand you. When the food finally came, nothing was right...

Eating in the drive in takes forever. Sodas sometimes you have to drive into the parking lot and wait there... Very disappointing

MC Donald is just getting more expensive and whatever burger is no longer as good as it used to be

Nice place. Food was great. The service wasn't that good, I finished my menu and then had to wait for my burger because they forgot to make it. Was only done when I went forward.

The staff was unfriendly and told us that we had the wrong entrance. But the real one was locked because he was unable to open it. Food cold. I had to return the cheeseburger because even the cheese wouldn't melt. Disgusting.

Hey everyone, great kitchen. Eat supper too. Zewa is also great in terms of things. Yes, and what can you say? Unfortunately, water was sold out but iced tea was still there. So all in all, overall supper.

We ordered there and took advantage of the table service. The guy who was supposed to bring our order to the table took 20 minutes to bring our order to the table. We waved to him a thousand times and he ignored us

Breakfast on Sunday was disastrous. Far too few employees (poor planning). The Romanian ladies should pay a little attention to the way they speak - I understand the language and hear how the customers who have been waiting for 30 minutes are gossiped about and everything is made ridiculous. I would be ashamed if 20 people stood in front of the cash register waiting for their food.

Great food! It’s McDonald’s I mean. Awesome!

Food okay. McDonald's, like everywhere else. We were passing through and just wanted to grab something quick to eat. Ordering at the terminal is easy. The delivery to the table was quick and everything was perfect.

The whole thing was way too greasy😑

Everything is great, fast and tasty!

Ordered via Mc Drive Smart Menu and we had to wait over 15 minutes by taxi until we got our food. Service -10 points. Asked 3 times what we ordered.

Unfortunately I cannot recommend this McDonalds. Went there for lunch today. As soon as you walked in you could tell that this McDonalds wasn't well maintained. The floor is streaky, greasy and dirty. All tables/benches are dirty - I don't even want to talk about the high chair. The food was typical of McDonald's, although the fries tasted old for a meal at 11 o'clock. All the tableware return carts were overfull - even though it wasn't even lunchtime yet! Hygiene/cleanliness should be discussed here. NO recommendation!

I ordered chicken nuggets and it ended with food poisoning, which is why I've had diarrhea, vomiting and stomach cramps for 4 days. With hygiene this wouldn't have happened. Biggest juice shop

Longest wait at McDonalds in my entire life I wanted to order inside. Nothing worked on the computer at the checkout. I waited 15 minutes until I got into my car and even here I wait another 15 minutes. I should have taken a roll from the gas station next door. It would have saved me a lot 🤦🏻‍♂️

I didn't realize that you could go so wrong when simply preparing a McDonald's order. To put it briefly: the size of the fries was wrong, the nuggets were completely forgotten, the drink was half full, the burger meat was everywhere but not on the bread. In addition, the restaurant is generally quite dirty, especially the toilets.

Nice, the first that also has flowers in it and is very clean.

Since when is Mc Donalds Gablinger Weg NOT part of Augsburg? I wanted to redeem a toilet voucher with the order, which according to the description can be redeemed in all McDonald's branches in Augsburg. The employee said they wouldn't go because they didn't belong to Augsburg. Is this a joke or what?

Went to the drive-thru and didn't get a hello or a look in the face and had to wait a little longer than usual. The food was ok and you weren't asked for sugar with your coffee. Addendum: On our next visit last week, the employee at the checkout was very friendly and also asked us if we wanted to try the new burger. It tasted very good. The only thing that was a shame is that his two colleagues didn't understand German. I would have liked them to be able to speak in English then. But in any case there is now 1 star more because they were nicer overall this time.

Fast food restaurant of the good kind... fast, tastes like all Mac Donalds

The service has become damn slow and even preparing the orders. In addition, the machines just seem to be failing.

Terminals don't work, the touchscreens hardly react or don't react at all, vouchers cannot be scanned and when you enter the codes, error messages usually only appear. With or without an app, the terminals are an imposition. Otherwise the landing is just dirty. The food is just what you would expect from an average McDonald's if you manage to order at the regular checkout.

I wanted to buy cheeseburgers in the morning. That was impossible because there was only breakfast available. Alternatively, I was offered egg muffins.

Had a larger order for several people. The waiting time was ok, there was a lot going on. But when we got home, a lot was missing again! And that is no longer acceptable. Cheeseburger, 6 piece nuggets and fries. You pay a lot of money and you can't manage to pack an order properly? Absolutely incomprehensible! Was our last visit! I have to work hard for my money and certainly not to give you something!

Our order included three happy meals. Conclusion unfortunately very, very disappointing, especially for the three children. In addition to the missing apple slices, a missing drink, a lot Particularly negative is the lack of the Smurfs, which were actually ordered as a game extra, and an MC Freezy. Anyone with children can imagine what happens when two children have their ice cream and the third doesn't. We have never experienced such an incorrect order. We won't come back here.

For two, alone outside having breakfast, a male cleaner happily empties the whole thing onto the floor next to our table to mop the floor. Our feet were wet and it smelled like extremely cleaning products. U he just looked at u stupid because we were sitting there. What a bit of food for the money was a disgrace. Didn't even say sorry.

Good location to meet up with friends. In the campaign that is currently running, in 9/10 cases it happens that you get cups/containers without a puller, probably already pulled off by employees beforehand.

Service was subpar. There was hardly anything going on and yet tons of orders were put together incorrectly and handed out to customers. In addition, the waiting time was unusually long. Our order suddenly just disappeared from the screen. An inquiry revealed that they didn't know what happened to our order. At the same time, an incorrectly delivered order came back - ours. Everything was still in its original packaging and was thrown into the trash right before our eyes. Likewise another order. Ours was then remade, some of the cola was spilled when it was being served, so everything was put on a new tray and the fries were thrown away and new ones were given out, even though the previous ones would have been perfectly fine. What a waste of food😡

I ordered ice cream at the terminal and paid at the cash register. When I asked, I wasn't given a number, stating that no number was available. A maximum of four people were already eating in the restaurant. After waiting six minutes, the employee informed me that the ice cream machine was not working. I then asked for my money back. In return they offered me a burger, which I didn't want as I just wanted to eat ice cream. So I insisted on my money. The shift manager came and explained to me that she couldn't give me the money back because I ordered at the terminal and didn't pay with her. However, since I had paid at the checkout, she tried to explain to me again why she couldn't refund it. After I said I would call the police, the money suddenly came out of the cash register and I was banned from the house!

Breakfast, finally back in all Mc Donald's 😀

The order machines are a horror. Staff is friendly

Disfunctional technology with the self-ordering machines. (risen) In addition, unfriendly and incomprehensible staff to deal with and/or understand problems. So unfortunately I didn't even get a chance to rate the food

Today on June 10th, 2023 at 9:30 a.m. all doors closed because the cleaning lady is still cleaning! Incredible!! Best allows forever!! You can't run McDonald's like that!

Ate on site, okay food, but everything was fresh and still warm. But what I noticed was that everything was spotlessly clean and there was always a person cleaning the table. Top !

Very friendly service, food of the usual McDonalds quality, everything good and relatively new.

We were served very friendly and there were flowers on the table. Breakfast was fresh and delicious

It says 24/7 but it's not old at all

A fish mac only with cheese. HUH? A FISH MAC, ONLY WITH cheese. Repeated 5 times and got the wrong one again.

Considering it was our first time there, everything was great

Big tasty was ordered without onions but the staff didn't want to exchange it

Trays were piled up on the tables and the serving trolleys provided were overflowing. Toilets and tables totally dirty.

So not recommended. Some of the employees are unfriendly to the max. They are even color blind if you say the same color 5 times and are always shown a different glass. Furthermore, the terminals are not set up or updated for the corresponding offer. Wanted a "glow in the dark" glass; according to the terminal available but actually none in stock.

Wow, I've never experienced anything like that. After a mishap on my part, we were immediately pulled to another table by an employee 👍 and a new drink came straight away 😊. Thanks again extra ⭐⭐⭐⭐⭐

Food costs 11€50. 2x coke 8€ Find the error! Otherwise everything was great

Mcdrive probably only gives out the glasses if you find out on the motorway that there are none in the bag? @tim please make sure your slaves pack the bags as they should!

Probably the worst cheeseburgers I've ever eaten. So dry and not exactly fresh. Unfortunately, it's a waste of money 😒 I'll never drive on Stuttgarter Straße!

The best McDonald's I've ever been to. Top top friendly staff, shift manager had everything under control, to the extent that I wanted to tell her personally and I decided to write a review. Food completely fresh and warm, fries were still hot. Cleaning staff constantly on the move and courteous, So by far the best MC in the Augsburg area. Top!!!

All the best, especially the staff. 💪

I was hungry, so I came to relieve my nervousness. And it helped. I ate with my friends and we continued on. Solving a problem sometimes needs a stop. Mc Donalds is an ideal environment, but there's no need to overdo it :) Omnimode

Tables are dirty, leftover food is under almost every table, it looks like a toilet, I'd better not talk about the toilet facilities, it's unbelievable that food is even sold there

The prices are now just absurd. Without coupons etc. it no longer makes any sense.

Ordering here is only possible with machines and almost all of them are defective.

25 minutes on McDrive? An employee who operates everything alone. And then wait at the window for 25 minutes in a fast food restaurant?!

I recently had a disappointing experience at MacDonald. I was enticed by their advertisement offering a free pair of socks with the purchase of a menu through their app. Excitedly, I placed my order, expecting to receive both food and socks. However, upon receiving my order, there were no socks in sight. When I inquired, the employee nonchalantly informed me that they were out of stock, leaving me feeling misled and frustrated. It's unacceptable for MacDonald to lure customers with promises they can't fulfill, and their dismissive response only added to the disappointment. This sort of bait-and-switch tactic should be considered illegal as it deceives customers and undermines trust in the company

I am utterly disappointed and appalled by my recent experience at McDonald's, a place where I once found solace in the simple joys of fast food. On this fateful visit, I was swayed by the promise of an unusual yet intriguing offer – a pair of exclusive McDonald's socks with every large meal purchase. This peculiar but amusing promotional gimmick was the sole reason for my visit, fueling my excitement and anticipation. However, what transpired left me not only sock-less but also deeply disillusioned with the establishment that I had frequented for years. Upon placing my order, I meticulously confirmed the inclusion of the socks, to which the staff nodded with assurance. Yet, as I unboxed my meal at home, the glaring absence of the promised socks felt like a betrayal. It was not just about the socks; it was about the principle, the expectation of receiving what was promised by a brand of such renown. Compelled to seek resolution, I contacted the restaurant, only to be met with a vortex of indifference and inefficiency. The staff, seemingly untrained to handle such "unprecedented" queries, oscillated between denying the promotion's existence and attributing the mishap to a mysterious stock shortage, an excuse as thin as their napkins. What exacerbates this fiasco is not merely the broken promise of a pair of novelty socks but the profound lack of accountability and customer service. It's baffling how a global giant like McDonald's can falter so significantly over something so simple, undermining its reputation and trustworthiness. In an era where customer experience is paramount, such oversights and the subsequent mishandling are inexcusable. This incident has left a sour taste in my mouth, far more lingering than any of their meals could mask. I am left questioning the value McDonald's places on its customers and promotional commitments. To McDonald's: It's not just about missing out on a whimsical pair of socks. It's about failing to deliver on a promise, no matter how small it may seem. It's a reminder that even the most loyal of customers can be driven away by carelessness and disregard. I hope this serves as a wake-up call to reassess your promotional practices and customer service protocols. Until then, I find myself reevaluating my patronage, with the bitter realization that perhaps it's time to let my feet, socked or not, walk me elsewhere.

What I will remember about the visit is that I have never eaten in such a cold restaurant and had to put on my jacket. But that's the only negative point, otherwise very clean and fast

Failure, I'm waiting, waiting, waiting and I don't know when I'll get everything eaten and I don't have any fries

It was quick and it was clean there.

Order at the terminal. Press very hard. It was ready quickly, but cold. Taste ok. Toilets busy but clean 2 disinfection stations. All in all ok. Cheeseburgers weren't as big anymore. 2 cheeseburger menus 11.98

What a shithole. Too stupid to take an order. In a word: SUPERFUL! Addendum: If incompetent, arrogant people (completely unsuitable for the catering industry from start to finish) waste my time with disinterest - there can be no "friendly" feedback. In this respect, the valuable “comment” is completely for the bottom... And why put a coffee/cake counter in your place for five-figure sums if you don't even have staff to do it? You people must be completely bored! And you still haven't figured out who keeps the place running, have you? Who pays YOUR bills? Just the customer, right? And you want to start discussions with me? First, get your crappy McDonald's in shape, and then we'll talk. I won't buy anything from this shop anymore anyway; but for the future... Never look again!!

1 star for our new German skilled workers. I'm already used to McDonald's employees not being the most competent. That's why when I order McFlurries, I always say clearly and politely which ingredients I want. Instead of caramel sauce, the highly motivated newcomer understands chocolate sauce, which I am happy to correct you on several times. Of course, as is often the case, two out of three ingredients are missing when you receive it. Unfortunately, prices have already risen and portions have become smaller.

I'm actually a regular here but today the experience was subterranean. Ordered normally via the app and received order number 118. It also appeared normally on the screen and then suddenly disappeared again. After 5 minutes I asked where the order was. She didn't know where my order was until another employee suddenly showed up with my tray. Then they said the man called out the order and I didn't respond, etc. various excuses. The fact was that the order was delivered to the wrong table and returned from there. Of course the food was only lukewarm... when I asked where the food suddenly came from, I only got the harsh answer: “You take these with you!” “You should explain to your colleagues here how to deal with such situations, because it really doesn’t work that way. I also didn't receive a receipt/receipt.

Saubere Filiale, schneller Service

Durch die Nähe zur Autobahn und Tankstelle ist hier immer sehr viel los. Kommt wenig gemütlichkeit auf. Das Personal ist fix und freundlich und liefert super an den Tisch. Leider zieht es überall im Restaurant. Das Essen ist wie in allen anderen Filiale auch. Entweder du magst es, oder nicht. Terrasse und Drive in vorhanden. Die stühle auf der Terrassenseite innen sind schon Recht verbraucht, aber dennoch einladend. Aktuell (November 22) läuft wieder die Monopoly Aktion.

Öffnungszeiten nicht Eingehalten. Sonntag 24H offen (nicht).

Alles gut, für ein schnellen Snack nach Null Uhr 👍

Gibt leider kein Frühstücksmenü mehr.

Burger kalt. Haben reklamiert. Nach 15 Minuten immer noch nichts zum Essen. Sind dann an die Kasse und forderten unser Geld zurück. Die Krönung war aber im kalten Burger befand sich ein langes Haar.

Folgendes bei den beiden letzten Besuchen erlebt: im Drive-In gewesen und mit der Bestellung weiter gefahren. Dann unterwegs festgestellt: Pommes ungenießbar, schmecken ranzig nach altem Fett. Zudem keine Servietten mit gegeben. Für die inzwischen aufgerufenen Preise frech.

Koszos! Udvariasság és minden véleményem, tapasztalatom rossz! Több alkalom után is!!! A személyzet negativitását teljesen megértem!!! Senkinek nem ajánlom ‼️

Zu langsam zu dreckig Kaffee kalt

Seher gut ,heute war ich da ,und war Seher gut der Behandlung

Wir sind ab und zu mal hier zu Besuch. Was uns heute sehr positiv aufgefallen ist, dass das Personal im Sercvice TOP war! Essen wurde schnell und freundlich an den Tisch gebracht. Sobald Gäste gingen wurde der Tisch saubergemacht und sah wieder einladend aus. Wenn Tabletts benutzt rumstanden wurde gefragt, ob sie es abräumen dürfen. Böden wurden mehrmals gereinigt. Das überwiegend dunkelhäutige Personal (Afghanen?) sprach zwar nur Englisch, war aber sehr freundlich und hat wirklich TOP gearbeitet! Man kann auch mal sagen, wenn es gut ist! Weiter so, dann kommen wir gerne wieder.

Gute Bedienung, saubere Plätze, große Parkplatz und frisches essen. ☺️

Nah zum IKEA gelegen. Wir kehrten am Nachmittag dort ein, einen Parkplatz zu finden war kein Problem. Das Restaurant war sehr gut besucht, dennoch ging der Bestellvorgang am Terminal recht zügig. Wir setzten uns an einen gerade frei gewordenen Tisch, der umgehend gereinigt wurde. Wenige Minuten später lieferte der Mitarbeiter freundlich die drei Menus. Geschmacklich war alles tadellos, so wie man es sich wünscht. In Summe eine klare Empfehlung zum wieder kommen.

Miła obsługa dbająca o czystość i szybką realizację zamówienia. Polecam

Muss schon sagen positiv ist das online bestellen und dann abholen das is top. Aber das wars mit positiv leider: Mitarbeiter sind teilweise unfreundlich, wenn Kunden nachfragen wann das Essen fertig ist, Sie tragen die Nummer nicht ein das Kunde es sieht. Ware war 5min abholbereit und jeder weiß 5min bei mces ist sehr lang 😅 Essen ich muss schon sagen ein bic Mac von mir war top der andere war schon alt und wurde bereits gegessen, naja den hab ich lieber entsorgt. Der Bürger mit dem Raclette Käse ist ja mal der vollkommene Reinfall, geschmacklich/ preislich ne bodenlose Frechheit. Vor zehn Jahren hat man sich über Bürger King lustig gemacht, jetzt geh ich lieber dahin. Sorry aber sowas ist Frechheit pur. Dies ist meine Einschätzung Erfahrung zu diesem MCes andere wie lech hausen neuburg etc sind besser.

Schlechteste Mcdonalds in Augsburg

Kaffeemaschine langsamer als gta loadingscreen

Letzter Saftladen!!! Freitagmittag im Drive in über 10 Minuten als erstes Auto am Bestellterminel gewartet. Bei der Hinfahrt zu diesem kam aus dem Lautsprecher eine EINMALIGE Info:'einen Moment bitte", 10 Minuten gewartet, hinter ins war auch eine Schlange von Autos, das dass Rückwärtsfahren unmöglich machte. Habe dann vom Auto aus in dieser Filiale angerufen und gefragt auf was wir ihr über 10 Minuten als erstes Auto warten. Darauf gab es SELBSTVERSTÄNDLICH KEINE Erklärung , sondern wir durften gnädigerweise dann am ersten Fenster bestellen! Von der Bestellung bis zur Ausgabe des Essens wieder 8 Minuten gewartet. Als erstes Auto. Kein Mensch dort informiert, dass man warten muss, oder wie lange nichts. Man steht direkt am Fenster und das Personal schaut demonstrativ weg! Keine Entschulfigung!!! Kein Gratisgetränk! Lachhaftes, extrem unprofessioneller Umgang mit Kunden!!!

Lässt echt langsam nach diese Filiale, leider stellen wir immer öfter Mängel fest . Cheeseburger ohne Käse , trocken und kalt genauso wie die Pommes lätschig fertig und kalt , da macht das Essen richtig Spaß. Naja also die Qualität war schon mal besser und euer Personal aufmerksamer. Wenn ich jetzt nicht zu faul gewesen wäre , dann wäre ich echt wieder zurück Gefahrenzone hätte es euch um die Ohren gehauen .

Ist meistens in meiner Reichweite. Die Räume sind gefühlt immer etwas sauberer als die anderen Filialen und die Mitarbeiter sind auf Zack. Auch wenn ich größere Mengen bestelle und abhole stimmt der Inhalt der Tüten meistens auch mit der Bestellung. Woanders hab ich da schon schlechtere Erfahrungen gemacht.

Sehr langsam für ein Restaurant dieser Kategorie!!!

Öffnet nicht um 9 Uhr und angestellte sagt ich habe noch keine Kasse um Bestellungen auf zu nemen

Hat alles gepasst, leider waren die Pommes nicht ,,durch" und kalt. Service mit Bringservice sehr gut, freundlich.

An und für sich ist diese McDonald's Filiale in Ordnung aber man merkt das wenn es Mal stressig wird durch viel Kundschaft, das es sehr stressig ist für die Mitarbeiter, da Mal bei Bestellungen Sachen des öfteren fehlen oder die Bürger einfach hingeklatscht sind, was ich aber am ekelhaftesten finde war ein einziges Mal wo in den Herrentoiletten mit stückchen auf dem Boden verteilt waren, und es keinen interessiert hat, da fehlt mittlerweile auch noch das Papier zum hände trocknen. Die Filiale hat noch Besserungsbedarf aber an und für sich esse ich hier schon gerne weil, es einfach eine normale Atmosphäre mit sich führt. Ich will der Filiale keinen schlechten Ruf geben da ich hier fast jedes Wochenende was esse, bloß manche Sachen werden vernachlässigt und sollten gebessert werden. Mfg Filippos Sarvanidis

Ich war bei McDrive und wurde schnell und problemlos bedient.

Super Service, Bestellung per App an den Tisch hat wunderbar funktioniert. Leider waren unsere Nuggets "drüber". Deshalb ei Stern Abzug beim Essen. Wir haben sie zurück gebracht und sofort super frische bekommen. 😃

3 Punkte Abzug für die wirklich uralten, bröselig-knochentrockenen Plant-Based-Nuggets, die wir bekommen haben. 1 Punkt wieder dazu für das anstandslose Umtauschen in leckere frische!

Knick, Knack, Knurpeldipurpeldepinka 😅 👍 Brutal 👍 Brachial 👍 genial 👍 Guad guad guuuuuuuad ✌️

Unfreundlich und unpersönlich, schmutzige Tische

Am Self Terminal mit Karte bezahlt, System schrieb am Ende Bestellung nicht möglich, da Kassenrolle leer. An der Kasse Mitarbeiter Kartenzahlung abgebrochen, nochmal bar bezahlt,und jetzt ist doppelt kassiert worden! Gut dass ich Kassenbeleg mitgenommen habe, sonst bekommt man anscheinend das Geld nicht zurück. Frag mich nur wie das doppelt kassierte Geld versteuert wird, wenn nicht erstattet werden kann? Mitarbeiterin am Telefon, nein wir können das Geld nicht zurückgeben!!!😂

Essen bei diesem McDonalds ist nicht gut. Geschmack wie in altem Fett gebraten. Haben wir bislang bei noch keinem McDonalds erlebt.

Dreckig, altes Essen, klebrige Tische und Böden, ungeschultes Personal, brutale lange Wartezeiten am Drive, immer und immer wieder altes, hartes, liebloses Essen...mc donalds ist nichts mehr Leute..