Burger King Augsburg in Augsburg

I ate 2 Chilly Cheeseburgers on offer, the price was ok but I think the bun and meat are smaller

Incredibly unfriendly staff! never again

I don't understand how the store can still be open. The staff is unfriendly, unprofessional and rude, the shop is endlessly dirty. The toilets have no water or towels at the sink and they were probably cleaned a year ago. You can watch the staff behind the counter, snacking on fries and licking their fingers without gloves - all engrossed in a conversation on their private cell phones. The food is anything but fast food and therefore cold. Since we all had stomach pains one day after eating it, we will no longer visit this company and can only advise against visiting. Sorry but that's not possible, the operator has already been criticized twice in the media because of hygiene, quality and the conditions. the company should be closed

Actually -10 stars I ordered from Lieferando the food never arrived the delivery person was supposedly there and went back when I called they were disrespectful and just hung up on me

I understand a delay if the store is full after a football game, for example, but I find 45 minutes to be a bit too much. The staff has always been very nice, even if they occasionally seem a bit overwhelmed. Finding a clean place can sometimes be difficult, and don't even get me started on the toilets. Even washing your hands takes effort here. There is a parking lot with sufficient space in front of the restaurant. The drive-in takes unusually longer compared to other BK, but is still within reasonable limits.

Unfortunately, about every 5th time I am unable to pack the right thing or everything into the bag.

Load awesome. Not a friendly hello. No smile to the customer. Only numbers are called out like at a cattle market. Employee speaks on the phone during conversation. Only spoke Turkish. If you don't feel like service, you're welcome to come here. I certainly not anymore.

I ordered 4 menus of burgers, a single burger and 6 nuggets. After about 15 minutes of waiting (when it was relatively busy), I received my takeaway order. Since we saw several customers complaining about incomplete or incorrect orders while waiting, we decided to check our order for completeness before leaving the store. The (small) size of the bag suggested that either something was missing or everything had been compressed - both were true. In the bag there were only 3 menu burgers, 3 menu fries and the single burger, while 4 drinks were correctly dispensed (in the cardboard carrier at least). The individual burger was already cold because it was probably already ready at the counter when the order was placed. When we made the complaint, we had to wait another almost 10 minutes for the missing Whopper and the missing portion of fries. Keeping the burgers that had already been handed over warm was only offered upon our express request. At other providers, this is usually offered proactively by the staff, and fresh portions of fries are often prepared straight away. When the supposedly completed order was handed over to us, I asked specifically whether everything was really included. Surprisingly, it was only then that the waitress realized that the fries were still missing. At home, while unpacking the now cold burgers and fries, we noticed that the change requests for 3 out of 5 burgers - which were an additional charge - were not implemented. The fries were pressed together in a lump and some of them were not completely fried. Thanks to the hot air fryer, we were at least able to save something. Nevertheless, there was great disappointment and frustration, especially with regard to the lost costs for the special requests that were not carried out. It was also noticeable that the staff didn't know “please”, “thank you” or “sorry”. That was probably our last visit to this branch. No recommendation!!

The food tastes good Unfortunately we got cold fries... then I said: they are cold, please would like some warm ones... that's what I got

In the evening I quickly bought something on the drive and wanted to eat it in the evening... thought to myself ok, why does the extra long chili cheese hurt differently today? Is it plant based? No.. the meat was just no longer good... expired? Didn't really get through it, it didn't matter, I had some really nice diarrhea afterwards

I wasn't served at the drive-thru. Staff in the restaurant very unfriendly. Then no more... The zero customers have probably pushed the staff to their capacity limits.

After I saw the toilet, which apparently hadn't been cleaned in days, I didn't even go into the sales room. Disgusting, you don't want to know what the kitchen looks like.

These Burger King employees are good...

I'm standing in front of it...10:12 Should be open but unfortunately it is closed.

The burgers were lukewarm, cleanliness is a foreign word, the staff is unfriendly and even rude. The employee asked for too much money for the second time today. When I pointed this out, he started complaining. Apparently there is no boss (who I wanted to talk to).

Absolute cheekiness, no matter when, you wait at least 15-20 minutes until you get your food, and you also have to point out to the cooking staff that you don't want a castle that was previously made by an employee who licks their fingers beforehand... an absolute nonsense, not recommended, you should close!!!

Went there today with my child. There was a stink bug in the fries. We got new fries but no apology. My conclusion: NEVER Burger King AGAIN.🤮🤢😡👎💯

Always good quality and good service

I always go here when I'm constipated and need diarrhea

Food was good but staff are too slow.

Burger dry. If you suddenly get hungry at night, it's okay. The branch is currently being renovated. Let's see what it looks like afterwards.

I ordered something at work and according to the supplier my order should be there at 1:57 p.m. today. It hasn't arrived until 2:25 p.m

You constantly get meat products instead of the plant-based products you ordered, really bad!

Eat as usual. Staff super nice. Unfortunately all the seats inside were dirty. You don't want to report on the ground at all. BK Augsburg, there is more.

Chocolate cake with ice cream was good. But the cleanliness was a disaster. Dining tables outside completely drunk. Only the toilets were worse. Everything is dirty, whether it's the sink, toilet or floor. No proof of cleaning available. Anyway, it looks like nothing has been done for weeks. No soap, no toilet paper...... Unfortunately, you can't see the disgusting condition very well in the photos

Going to BurgerKing again after a long time! 4 burgers, 3 x fries, onion rings and nuggets, everything cold and soggy, you have to get that sorted first, at least the drinks were good👍🏻! For us that was it

Things aren't going well. Far too few staff. Failure from management. Hopefully this will get even better. The store deserves it. The staff that is there really makes an effort

I would prefer to give 0 stars. It was catastrophic, it was so hot that I couldn't even eat in peace for 10 minutes. The food wasn't tasty. I hope someone goes and checks it without telling you. I would advise you that.

Still, bether burgers, then Mc ....

That's enough, I ordered food and I'm still waiting, but the main thing is to state that it was delivered, but I don't see anything about it

That's how it works, but it doesn't correspond to the normal bk standard (food and service) and is rather poor.

I ordered two burgers, one fries and chicken nuggets from this Burger King and had to wait a full 25 minutes for my food to finally arrive. This is absolutely unacceptable! A fast food restaurant shouldn't be slower than a Sit-down restaurant. This store desperately needs an overhaul and better staff! Incomprehensible!

I experienced this situation there twice: At Lieferando I ordered 3x Xtra Long Chili cheese without jalapenos. I got them without chili cheese sauce but with jalapenos. (So ​​actually I got 3 cheeseburgers with jalapenos for 25€) There was no apology or compensation. The second time it was exactly the same, only I called there after ordering to make sure I got what I wanted. Didn't work either. Then I call them again and the bored employee said he would send me the right ones again, but apparently his colleague ate them because I was waiting at home hungry in the meantime.

You order plant-based and real meat comes out. What a mistake. Trust has been damaged.

I wasn't even at BK, but I'm sorry

OK, now you've completely screwed it up for me. They don't accept AMEX credit cards... They're a huge chain and don't accept American Express??? Very shabby, I'll probably go to the competition after all. AMEX owners don't even need to go in here. A huge indictment. Old review: Very tasty, but they are stingy with the vouchers. For example, if the promotion is 9 chicken nuggets for 1.49 euros, you only get it once, it's stupid if you place an order for several people...

Very friendly and courteous service 👍 Gladly again 😊👍

Toilets dirty fries and burgers cold

Ordered at 5:48 p.m. At 8:00 p.m. an employee finally answered the phone. People were rudely put off with excuses. Order paid in advance and still hungry three hours later!!! This branch is truly the worst BurgerKing has to offer. I'm questionable as to whether I'll get my money back.

If that were possible, I wouldn't give it any stars at all. Worst service in the world!! Delay in delivery 1 hour, sending a Telegram by post would also be much faster than trying to reach someone by phone! Just stress and no more appetite - promise!

Super unfriendly ladies behind the counter.... No hello, no nothing, but that's what you're used to in Augsburg. The food was an absolute failure...burger bread hard and crumbly...meat cold, the small cola so diluted with water that you can't taste cola anymore. In front of the restaurant there was an absolute mess...everything was dirty with paper and run down...desolate!! No thanks....not anymore!!

We waited for our delivery from 7 p.m., but when nothing came by 10:30 p.m. we gave up waiting. Thanks for nothing. It remains to be seen whether I will be refunded the money I paid in advance. 0*

Was there twice. 2 times the fries were just bad.

I also called to ask about something. I didn't care about finding out the answer, come over and kuk

If I could I wouldn't give any stars, but I have to say something. I ordered at 10 p.m. and it said it would take 50 minutes to order, but I didn't think anything of it. In the end I waited almost 1.5 hours and when the driver arrived he didn't have the right change and gave me less change. The only statement I received was a sorry, which I couldn't do anything with. When I unpacked the food, three quarters of it was cold and the burger was inedible. One of my sauces split open and two were missing. Well, I worked at McDonalds for nine months and it didn't last that long, no matter how busy it was; I will never order from them again and if the store closes because no one buys anything there anymore, then so be it. I'm absolutely sick🤢🤮

The worst Burger King I've ever seen. I waited more than 20 minutes for my order, the food was terrible and small, and what is shown in the picture is completely different from what they actually prepare. I will never go there again.

The burgers were cold. Everything is a bit dirty. Never again

Both burgers were cold, after the complaint we were given new ones after less than a minute (rather warmed up in the microwave) and bland fries. Never again

Everything is just right here and I would come back again and again

The quality and cleanliness here has fluctuated in the past. After a very long break we were back and were pleasantly surprised. It took time, but the special requests were implemented correctly and carried out properly compared to the competition.

Food OK, outdoor areas not clean and the ambience could be improved

This restaurant is not clean! Update April 13, 2024: has not changed. Only the service has become even slower, you wait forever. Now far too expensive for what is on offer. Price performance is no longer right. That's why I won't be coming here again. And very unclean.

This has absolutely nothing to do with eating quickly. We had to wait 30 minutes for our order (2 burgers and 1x fries). Clearly the workforce is completely overwhelmed. The orders are not processed sequentially but rather randomly. A pity

Had to wait over 20 minutes for 2 burgers and 1 ice cream.

The food is classic burgers, fries and cola, you can't go wrong, but I would like the tables to be more clean and German to be spoken :) anosnten ok

I order 3xbuy one get one free and get 3 burgers delivered. Learn to count before you take actions

With such a simple order: Crispy chicken + fries, how can you forget the fries? How easier it is to recite the order so that nothing is forgotten, it's crazy

If you have two customers it takes 20 minutes, you should at least get what you paid for! We were missing fries and xtra long chicken and the double Gouda we paid for was a simple one! Absolute joke!

Hello, I think it's really crap from Burgerking Germany that there isn't even a response to my email. Tables are not clean, even when there is no customer in the store, the tables are full of leftover food or they simply have not been wiped down. Copy of my email (01/18/2024) to BK, unfortunately without a response Ladies and Gentlemen Unfortunately, at the Augsburg Pferrsee/Göggingen location today I had to observe how your employees (drivers), I think three or four people, simply went into the kitchen in their street clothes without observing hygiene regulations. They topped the burgers or took the food out of the microwaves without washing or disinfecting their hands first. I was standing at the drive-thru and was able to watch this through the spending window for a long time. As a long-time customer, I find something like that frightening and beneath all... It would be desirable if you trained your employees on proper and hygienic measures and also checked them in order to avoid such situations in the future. Best regards Jacob

For some reason there were several dates and a girls' meeting (Turkish women around 40 years old) in this BK this Wednesday evening. A young couple played UNO. I found it cute and speaks for this BK.

The staff at the drive in was very friendly and the food was of the usual Burger King quality.

like Burger King everywhere. Very difficult to understand contact at the drive in. It's best to always order something extra, then the burgers are fresh and good. If you order standard burgers, they may have been sitting there for a while and are bone dry. already happened several times.

So since the report, I haven't set foot in a Burger King. Today for the first time again... I wouldn't have done it better! The burgers we ordered were absolutely COLD! SORRY for the money... I don't eat cold burgers. So I went to the checkout and asked if the burgers were also available warm? The lady grabbed all 3 burgers and noticed that they were cold. She tried all the burgers on display and we got what were probably the warmest ones. No apology nothing. Back at my seat, I took my cup of cola, 0.3 I think it's light, but stupidly take another sip, totally lacking, take off the lid, and the cup was almost half full... disgusting! Hopefully not a drunk cup. No, never again, I won't forget this horror today!!!! NO MORE !

Eat as it should be. Staff very friendly and attentive.

Waited 30 minutes for a few burgers, probably even longer without notification… Very bad service.

Wanted to eat something quick during the lunch break. We had to wait 20 minutes for our food even though there was hardly anyone there. Tables all dirty, staff unfriendly! NEVER AGAIN!

Eine Katastrophe! Totales Chaos! Hinter dem Tresen wirbelten gefühlt 15 Leute umher. Keiner wusste Bescheid. Das Kartenlesegerät ging nicht… kein Wunder- war auch 10x mit Klebeband geklebt. Die Bestellung wurde falsch zusammengestellt. Also nein - nie wieder!

Immer die gleiche Katastrophe, es kommt nie pünktlich. Jedes Mal VIEL später als in der App beschrieben. Und 2/3 davon dann kalt. Ich hab echt die Schnauze voll. Dann stell mehr Fahrer ein wenn es zu viel ist!!!!!! Hab 20 Jahre in der Gastronomie mit Lieferungen gearbeitet, wer so arbeitet wie du mit deinem Laden hat keinen Plan vom Job.

War schon lange nicht mehr in diesem Laden. Hatte 2 kalte Burger und kalte Chili Cheese Fritten. Das was da Abgeliefert wird hat mit den Dargestellten Produkten ja mal überhaupt nichts zu tun und ist fast schon Unverschämt.

Leider wird man hier als Kunde sehr schlecht behandelt. Die Hälfte der Bestellung fehlte, weshalb ich telefonisch um Nachlieferung bat. Nach 1 Stunde wurde noch immer nichts geliefert, weshalb ich nochmal anrief. Hier wurde mir gesagt, dass der Fahrer viel zu tun hat, aber schnellstmöglich liefert. Was soll ich sagen, das war vor 8 Wochen, es kam nichts an und es gab auch keine Entschuldigung. Nach einer Beschwerde wurde mir ein Formular geschickt um das verlorene Geld zurück zu fordern. Auf Rückfrage wurde mir mitgeteilt, dass das Formular nie ankam, weshalb ich es erneut sendete. Wieder kam keine Bestätigung und ich warte bis heute auf eine Erstattung. Scheinbar ist dieses Restaurant nicht auf zufriedene Kunden angewiesen.

Burger war saftig und lecker. Das Bestellen am Bildschirm gehört wohl in solchen Läden dazu, mir gefällt es nicht. Das Ambiente ist ist vergleichbar mit einer Bahnhofsvorhalle.

Sehr schönes und sauberes Fast Food Restaurant, Freundliches Personal und sauber ist es auch.

Pflanzlichen King XXL und einen anderen pflanzlichen Burger bestellt. Beide waren nicht Mal lauwarm. Und das obwohl wir in der Burgerbude gegessen haben. Also ohne Lieferwege. Sehr enttäuschend. Pommes waren ok. 18.12.2023 Der Laden hat noch mehr nachgelassen! Bevor man in den Bürgertempel geht kommt erst einmal ein Berg von Müll und drinnen hört man nur lautstark ausländisch. Pommesportionen sind winzig. Auf Nachfrage normal. Komisch - in anderen Filialen habe ich nicht das Gefühl!

Seitdem bei Burger King Deutschland keine Chickenwings mehr angeboten werden, ist der Laden für mich absolut uninteressant. Nehmt euch mal ein Beispiel an den Burger King Österreich, die bieten die nämlich noch an!

Pommes lau, genauso wie der Burger fast kalt war. Damentoilette ohne Papier und eine nicht abschließbar !👎👎👎

Also sieht zwar sauber aus und man wird schnell bedient. Aber Finger weg von liefern es war nie pünktlich und die Höhe heute man bestellt für 11:30 und um 12 Uhr ist das Essen immer noch nicht da da und die Entfernung beträgt NUR 1,5 km???? Kein Mensch geht ans Telefon bei denen und Lieferando hilft da auch nicht 🤬🤬 wie kann das auch sein das Lieferung ab 10:30 ist und Man bestellt für 11:30 und KASSENBELEG ist um 11:44 ausgestellt????

Wopper Menü war sehr kalt Wopper und auch Pommes

Всі вільні столики брудні, шафи з брудними тацями заповнені, працівниця касси відноситься до відвідувачів зневажливо.

Unsere Coca Cola wurde vergessen, haben die nicht bekommen zu unserem Essen, bezahlt haben wir die, war im Menü mit dabei

Burger King ist Burger King ist überall in Deutschland das selbe. Nur die Preise sind leider in letzter Zeit sehr gestiegen. Im Gegensatz der Konkurrenz McDonalds bekommt man etwas mehr für sein Geld.

20 Minuten im Restaurant auf Bestellung gewartet. Wir waren lediglich 2 Std vor Ort. Man sollte meinen nach der Zeit ist das Essen warm und frisch. Pommes kalt und Schlappheit. Auf den Burger wurde der Bacon roh drauf geklatscht. Nie wieder. Lieber Mc Donald.

Sehr unfreundliche Mitarbeiterin! Obwohl nichts los war!

Ein teil der Lieferung wurde vergessen

Essen ok, fast alle Tische verdreckt, Wasserhahn im Bad defekt.

Das Personal war völlig überfordert eine Bestellung für 4 Personen abzuarbeiten. Mehrere Sachen fehlten, auf Nachfrage wurde nur ein Teil nachgeliefert, der Rest sollte nachproduziert werden aber kam nie bei uns an... sehr schade ..

Absolute Frechheit. Das sollen mittlere Pommes sein? Das sieht eher aus als ob der Mitarbeiter kein Bock hatte. Diese ständige kontrollieren in dieser Filiale kotzt mich an. Man muss sein Bestellung immer sofort kontrollieren. Geh ich lieber zum mc weil die sind wenigsten kompetenter.

Wenn man nicht bedient wird, weil sich zweimal eine Person die der Bedingung bekannt ist vordrängelt und mit ihr ein Gespräch in ihrer Muttersprache beginnt und man für ca 5 Minuten unbeachtet stehen gelassen wird, lässt sich der Service mit 1 Stern nur sehr wohlwollend bewerten. Ansonsten standard BK Futter. Tische regelmäßig nicht frisch gewischt. Bei vollem Geschäft kann das passieren, wenn wenig los ist, darf es nicht sein, daß man an 2 oder 3 Tischen vorbei geht, da diese schmutzig sind.

viel zu langsam im McDrive, musste länger fast 10min warten, das ist nicht Fastfood

Achtung, nicht bestellen! Ist das zweite und letzte Mal, dass wir hier bestellt haben. Wieder fehlte etwas bei der Bestellung. Nachdem ich angerufen hatte, hieß es, dass der fehlende Teil der Bestellung nachgeliefert würde - was nie passierte.

Schon die Begrüßung, ein kurzes "Hallo" fand ich unverschämt. Dann gibt es keine Fanta mehr. Nur noch Cola oder Eistee. Trotz langer Wartezeit war der Burger kalt. Ich geh dort nicht mehr hin.

Hier sehen sie einen danish King :) aka Hamburger Vorschau und was wir in Wirklichkeit erhalten sind ja marginale Unterschiede 🤣🤣

nachdem ich lange nicht mehr in diesem Laden war, da ich extrem schlechte Erfahrung mit der Qualität gemacht habe, wollte ich nun mal wieder hin. Nach den ganzen Erläuterungen hier weiß ich aber, dass ich das nicht brauche. Es ist alles so wie immer - nämlich extrem schlecht. Mich wundert es nur, dass dort nach wie vor Leute ihr Geld lassen.

Laden immer unterbesetzt, vegane patties meist alt und trocken.

Leider gestern sehr enttäuscht worden, hab einen Burger mit Veggie Patty statt Fleisch bestellt, hab dann Fleisch bekommen und die Schichtleitung hat mich bloß dumm angemacht und gemeint den Burger kann man nicht vegetarisch bestellen. Haben mir dann keine andere Option angeboten.

Akzeptieren Gutscheine aus Gutscheinbuch trotz Gültigkeit nicht. Eine Frechheit.

Bestellvorgang schlecht organisiert. 20 min Wartezeit für das Bezahlen, nochmal 15 min bis zur Lieferung. Service einfach nur schlecht.

Gegessen vor Ort. Das Essen war ganz frisch, da kurze Wartezeit erforderlich war. Maxi Menu bestellt, kleines bekommen. Wurde sofort geändert. Trotzdem ärgerlich. Im Aussenbereich bei schönem Wetter an einem Tisch gesetzt. Rundrum alles dreckig. Servietten und alles mögliche liegen am Boden rum. Nicht erst seit dem Tag. Auch Zigarettenkippen, mehrereTische dreckig. Auch viel Unkraut. Leider sehr ungepflegte Anlage. Nicht wirklich einladend. Schade eigentlich.

Größter saftladen. Habe 2 veggie burger bestellt und fälschlicher weise einen normalen Burger in veggie Papier bekommen. Nach dem ersten Biss war ich schockiert es war totes Tier ….. ich habe höflich nachgefragt ob sie den Fehler bitte beheben könnten und mir meinen veggie burger geben könnten aber sie meinten nur ich soll nochmal bezahlen. Ich werde nie wieder hier essen! Außerdem waren an den Scheiben Gurken und Tomaten die so aussahen als würde die schon länger hängen. Der ganze Boden war voll mit Getränken.

Mitarbeiter wissen nicht wie man Coupons Scant, wurden an der Kasse 10 Minuten ignoriert. War früher viel besser. Schade....

Bestellung am Drive in hat fast 20 Minuten gedauert, obwohl außer mir keiner da war. Die Ausgabe könnte auch mal geputzt werden. Oder zumindest die Spinnweben entfernen.