Burger King Augsburg in Augsburg

I came for the first time. I ordered three burgers. I left when my order was ready. However, the employee in the safe gave two serving plates. When I told him I needed a third platter he said two would be enough with an arrogant attitude.

I waited a very, very, very long time for my order. The processes don't seem to work. The whole store was full of people waiting and nothing was happening. Otherwise, usual BK food.

I haven't been to this restaurant for many years, and for good reason. I cannot recommend this company. One star is already too many here! 👎🏻

Since the renovation, the Burger King has looked really great.

Ordered food at 2:21 p.m., everything was cold, the rolls were stone hard, really embarrassing and then with the prices you should pay attention to the quality!!!!

Yes, I got food super quickly and everything was to my satisfaction

Very dirty shop. No table was clean, benches were smeared and the floor was sticky. You lose your appetite.

No running water or soap at the sink. Where do the staff wash their hands when guests don't even have the opportunity to do so before placing their order on the touchscreen? The place is very dirty.

As a long-time follower of Sally's World, I was delighted to finally try their first collaboration with the world-famous Burger King franchise. I ordered a King Shake Baklava Style Chocolate and a King Fusion Baklava Style. The shake was initially served with a vanilla base, so I pointed this out to the staff. On the second attempt, it came in chocolate, but without sprinkles. As if that weren't enough, the caramel sauce was also missing. I didn't even dare to ask again, as the staff had already reacted annoyed. I'm giving it two stars because that's still a lower error rate than at other Burger King locations. Next time, though, I'll probably be better off quickly sneaking behind the counter and preparing my order myself while no one's watching.

Absolutely not recommended! It's very dirty no matter where you look. No towels in the toilets or paper to dry your hands. Knowledge of Turkish is an advantage.

Music is usually much too loud and you won't find the "fast" in fast food here.

A friend and I ordered something from Burger King, we waited almost 3 hours and then gave up and made something ourselves. We also called twice and they just tried to make excuses. We never order there again, the food simply never arrived

Quick, tasty. It's really good for in between meals. Be it eating inside or mc drive. Nice staff

Top new equipment and now also with order terminals. And of course the best fries. The staff could be a little friendlier.

Food ordered via Lieferando which was also accepted by Burger King, but was never delivered.

The restaurant in Bobingen is much better. More products and also friendlier employees

An employee has a private conversation on the phone and then also with a loudspeaker. Cashier 302 was this

First of all I have to mention the unprofessional and very unfriendly staff. When we ordered, the good lady kept doing other things and kept us waiting for what felt like an eternity. She was also mushy! Food was okay, burgers were dry and the meat was almost burnt. The deep fryer smoked the whole place. The unfriendly lady therefore opened all the doors and drove away all the customers with the freezing cold. There wasn't much room for people to sit as the first two rows were blocked by chairs. Apparently friends and acquaintances of the staff are also allowed to come and go through the kitchen. That really annoyed me... food is prepared there, but apparently no one cares. I found it almost anti-social. We're guaranteed not to come back. I can also recommend that everyone look for another BK, it couldn't be any worse.

The food was fresh, friendly staff and the restaurant was clean, the outside area was also visibly better looked after than the last time we visited. Overall, the restaurant is very positive for me.

Basically Burger King like many others. Apparently not very busy. Cleanliness of the toilet isn't great (floor totally sticky, that's probably more of a permanent condition than a current one). Food is standard, but apparently not all promotional products are available. Whether I would go there again - probably not. There are better alternatives nearby.

Completely godless experience. We waited about 15 minutes for 3 coffees to go, none of which tasted good, with hardly anyone in the store. Everything dirty and musty. Toilets probably haven't been cleaned for 3 weeks. Werder soap and paper towels. Disgusting.

When I first entered the room it was full of smoke. After about 10 minutes, the employee opened the door to ventilate, but it was -4 degrees outside, which made waiting for the food very uncomfortable. The food was dry and overcooked, hence probably all the smoke. Even though the cashier said the meat was burnt, I still got it that way. My drink came without ice even though I ordered it with ice. The employees who work there are completely unprofessional.

Very bad food is cold and dirty Meuse are in the kitchen

Staff Unfriendly Cheeseburger Cold + Old in response to my complaint in the store, the employee claimed that it had just been freshened up and I shouldn't make a fuss here. The store was dirty even after the renovation. From today onwards, McDonald's again

Update: unfortunately I was given a chili cheeseburger instead of a normal cheeseburger. Unfortunately, my child had to discover this. The shop including employees bottom drawer. Never again. --------------------------------------#--------- - That's how it works, but it doesn't correspond to the normal bk standard (food and service) and is rather poor.

I'm moderately enthusiastic. Bacon King was carelessly put together, way too much ketchup and mayo on top. The fries were colder than lukewarm, but at least not ice cold. There was no soap in the men's toilet and the entrance area and sink had probably not been cleaned for a long time... Highlight: there is Heineken beer!

Worst BK I know. Every time totally unfriendly staff, takes forever.

I ordered from Lieferando and after 2 hours nothing was delivered, because my bell is broken you have to call, which is what I wrote about it. Unfortunately my food was left at the door and no call was made. Now I found it on my doorstep in the morning a day later. Is it so difficult to simply read instructions like please call??? Truly unbelievable!

Bring patience. You get old here until you eat.

Unfortunately I ate the worst bacon imaginable today. Staff, as always, totally uninterested in what was going on... The meat on the burger tasted slightly rancid. The bacon was way too much and had dry, brown spots and tasted strange. When I unpacked it, half of it was hanging off the burger and everything was drowned in ketchup and mayo... Lately it's been "not good" several times, but unfortunately that was my last visit!

I had to wait 20 minutes for my order only to have to eat everything cold. Definitely not recommended!!

Wrong burgers, missing sauces and a long wait! Completely overwhelmed employees.

Food cold despite there being little activity in the restaurant. THE burgers were freshly prepared

For the third time in a row, when ordering from Lieferando, something was always missing and the food was cold. How long the store will be open is questionable. Basically no one answers the phone. Was the last order. Save yourself the money and go out for a nice meal in a pleasant environment where the guest is still king. Given the prices it's a disgrace.

Absolute chaos. We waited 30 minutes for 3 (!) burgers at Mcdrive. In the end, the burgers weren't the ones we ordered and something was missing. This store is a disappointment every time. At first you think "oh, it's busy" or "just a bad day" - but nothing works there.

The last time we got an ice-cold burger, we wanted it new then the employee complained it was fresh 😂. I observed the employee who prepares the burgers today; it seems as if he intentionally served the burgers cold and poorly topped. Received ice cold Whopper again. The employee turns a blind eye, no hello, nothing. The store is just shabby. That's it, never again Burger King

Eating takes forever. Much of the range is not available. Toilets dirty. No receipt for pickup. Hardly any sauces. Orders are often incomplete and incorrect. Unfortunately the worst burger king I've ever been to

Der Big King einfach lächerlich, Fast kleiner als der junior Burger, onion Rings total vollgesaugt mit Fett und lätschig und Pommes eiskalt. Der chripy chicken mehr Majo als alles andere. Toiletten total verdreckt. Nie wieder!!!

Unfortunately, HIGHLY broken down... the food was ok, some burgers were only lukewarm. The staff was very rude and rather unfriendly. Biggest drawback is cleanliness! Tables partly smeared, something lying on the floor everywhere, tray trolleys overflowing... there wasn't much going on that day. Unfortunately a no-go

I ate 2 Chilly Cheeseburgers on offer, the price was ok but I think the bun and meat are smaller

Incredibly unfriendly staff! never again

I don't understand how the store can still be open. The staff is unfriendly, unprofessional and rude, the shop is endlessly dirty. The toilets have no water or towels at the sink and they were probably cleaned a year ago. You can watch the staff behind the counter, snacking on fries and licking their fingers without gloves - all engrossed in a conversation on their private cell phones. The food is anything but fast food and therefore cold. Since we all had stomach pains one day after eating it, we will no longer visit this company and can only advise against visiting. Sorry but that's not possible, the operator has already been criticized twice in the media because of hygiene, quality and the conditions. the company should be closed

Actually -10 stars I ordered from Lieferando the food never arrived the delivery person was supposedly there and went back when I called they were disrespectful and just hung up on me

I understand a delay if the store is full after a football game, for example, but I find 45 minutes to be a bit too much. The staff has always been very nice, even if they occasionally seem a bit overwhelmed. Finding a clean place can sometimes be difficult, and don't even get me started on the toilets. Even washing your hands takes effort here. There is a parking lot with sufficient space in front of the restaurant. The drive-in takes unusually longer compared to other BK, but is still within reasonable limits.

Unfortunately, about every 5th time I am unable to pack the right thing or everything into the bag.

Load awesome. Not a friendly hello. No smile to the customer. Only numbers are called out like at a cattle market. Employee speaks on the phone during conversation. Only spoke Turkish. If you don't feel like service, you're welcome to come here. I certainly not anymore.

I ordered 4 menus of burgers, a single burger and 6 nuggets. After about 15 minutes of waiting (when it was relatively busy), I received my takeaway order. Since we saw several customers complaining about incomplete or incorrect orders while waiting, we decided to check our order for completeness before leaving the store. The (small) size of the bag suggested that either something was missing or everything had been compressed - both were true. In the bag there were only 3 menu burgers, 3 menu fries and the single burger, while 4 drinks were correctly dispensed (in the cardboard carrier at least). The individual burger was already cold because it was probably already ready at the counter when the order was placed. When we made the complaint, we had to wait another almost 10 minutes for the missing Whopper and the missing portion of fries. Keeping the burgers that had already been handed over warm was only offered upon our express request. At other providers, this is usually offered proactively by the staff, and fresh portions of fries are often prepared straight away. When the supposedly completed order was handed over to us, I asked specifically whether everything was really included. Surprisingly, it was only then that the waitress realized that the fries were still missing. At home, while unpacking the now cold burgers and fries, we noticed that the change requests for 3 out of 5 burgers - which were an additional charge - were not implemented. The fries were pressed together in a lump and some of them were not completely fried. Thanks to the hot air fryer, we were at least able to save something. Nevertheless, there was great disappointment and frustration, especially with regard to the lost costs for the special requests that were not carried out. It was also noticeable that the staff didn't know “please”, “thank you” or “sorry”. That was probably our last visit to this branch. No recommendation!!

The food tastes good Unfortunately we got cold fries... then I said: they are cold, please would like some warm ones... that's what I got

In the evening I quickly bought something on the drive and wanted to eat it in the evening... thought to myself ok, why does the extra long chili cheese hurt differently today? Is it plant based? No.. the meat was just no longer good... expired? Didn't really get through it, it didn't matter, I had some really nice diarrhea afterwards

After I saw the toilet, which apparently hadn't been cleaned in days, I didn't even go into the sales room. Disgusting, you don't want to know what the kitchen looks like.

I wasn't served at the drive-thru. Staff in the restaurant very unfriendly. Then no more... The zero customers have probably pushed the staff to their capacity limits.

These Burger King employees are good...

The burgers were lukewarm, cleanliness is a foreign word, the staff is unfriendly and even rude. The employee asked for too much money for the second time today. When I pointed this out, he started complaining. Apparently there is no boss (who I wanted to talk to).

I'm standing in front of it...10:12 Should be open but unfortunately it is closed.

Absolute cheekiness, no matter when, you wait at least 15-20 minutes until you get your food, and you also have to point out to the cooking staff that you don't want a castle that was previously made by an employee who licks their fingers beforehand... an absolute nonsense, not recommended, you should close!!!

I always go here when I'm constipated and need diarrhea

Went there today with my child. There was a stink bug in the fries. We got new fries but no apology. My conclusion: NEVER Burger King AGAIN.🤮🤢😡👎💯

Always good quality and good service

Food was good but staff are too slow.

Burger dry. If you suddenly get hungry at night, it's okay. The branch is currently being renovated. Let's see what it looks like afterwards.

I ordered something at work and according to the supplier my order should be there at 1:57 p.m. today. It hasn't arrived until 2:25 p.m

You constantly get meat products instead of the plant-based products you ordered, really bad!

Eat as usual. Staff super nice. Unfortunately all the seats inside were dirty. You don't want to report on the ground at all. BK Augsburg, there is more.

Chocolate cake with ice cream was good. But the cleanliness was a disaster. Dining tables outside completely drunk. Only the toilets were worse. Everything is dirty, whether it's the sink, toilet or floor. No proof of cleaning available. Anyway, it looks like nothing has been done for weeks. No soap, no toilet paper...... Unfortunately, you can't see the disgusting condition very well in the photos

Going to BurgerKing again after a long time! 4 burgers, 3 x fries, onion rings and nuggets, everything cold and soggy, you have to get that sorted first, at least the drinks were good👍🏻! For us that was it

Things aren't going well. Far too few staff. Failure from management. Hopefully this will get even better. The store deserves it. The staff that is there really makes an effort

Still, bether burgers, then Mc ....

I would prefer to give 0 stars. It was catastrophic, it was so hot that I couldn't even eat in peace for 10 minutes. The food wasn't tasty. I hope someone goes and checks it without telling you. I would advise you that.

That's enough, I ordered food and I'm still waiting, but the main thing is to state that it was delivered, but I don't see anything about it

I ordered two burgers, one fries and chicken nuggets from this Burger King and had to wait a full 25 minutes for my food to finally arrive. This is absolutely unacceptable! A fast food restaurant shouldn't be slower than a Sit-down restaurant. This store desperately needs an overhaul and better staff! Incomprehensible!

I experienced this situation there twice: At Lieferando I ordered 3x Xtra Long Chili cheese without jalapenos. I got them without chili cheese sauce but with jalapenos. (So ​​actually I got 3 cheeseburgers with jalapenos for 25€) There was no apology or compensation. The second time it was exactly the same, only I called there after ordering to make sure I got what I wanted. Didn't work either. Then I call them again and the bored employee said he would send me the right ones again, but apparently his colleague ate them because I was waiting at home hungry in the meantime.

You order plant-based and real meat comes out. What a mistake. Trust has been damaged.

I wasn't even at BK, but I'm sorry

OK, now you've completely screwed it up for me. They don't accept AMEX credit cards... They're a huge chain and don't accept American Express??? Very shabby, I'll probably go to the competition after all. AMEX owners don't even need to go in here. A huge indictment. Old review: Very tasty, but they are stingy with the vouchers. For example, if the promotion is 9 chicken nuggets for 1.49 euros, you only get it once, it's stupid if you place an order for several people...

Very friendly and courteous service 👍 Gladly again 😊👍

Toilets dirty fries and burgers cold

If that were possible, I wouldn't give it any stars at all. Worst service in the world!! Delay in delivery 1 hour, sending a Telegram by post would also be much faster than trying to reach someone by phone! Just stress and no more appetite - promise!

Ordered at 5:48 p.m. At 8:00 p.m. an employee finally answered the phone. People were rudely put off with excuses. Order paid in advance and still hungry three hours later!!! This branch is truly the worst BurgerKing has to offer. I'm questionable as to whether I'll get my money back.

Super unfriendly ladies behind the counter.... No hello, no nothing, but that's what you're used to in Augsburg. The food was an absolute failure...burger bread hard and crumbly...meat cold, the small cola so diluted with water that you can't taste cola anymore. In front of the restaurant there was an absolute mess...everything was dirty with paper and run down...desolate!! No thanks....not anymore!!

We waited for our delivery from 7 p.m., but when nothing came by 10:30 p.m. we gave up waiting. Thanks for nothing. It remains to be seen whether I will be refunded the money I paid in advance. 0*

Was there twice. 2 times the fries were just bad.

I also called to ask about something. I didn't care about finding out the answer, come over and kuk

If I could I wouldn't give any stars, but I have to say something. I ordered at 10 p.m. and it said it would take 50 minutes to order, but I didn't think anything of it. In the end I waited almost 1.5 hours and when the driver arrived he didn't have the right change and gave me less change. The only statement I received was a sorry, which I couldn't do anything with. When I unpacked the food, three quarters of it was cold and the burger was inedible. One of my sauces split open and two were missing. Well, I worked at McDonalds for nine months and it didn't last that long, no matter how busy it was; I will never order from them again and if the store closes because no one buys anything there anymore, then so be it. I'm absolutely sick🤢🤮

The worst Burger King I've ever seen. I waited more than 20 minutes for my order, the food was terrible and small, and what is shown in the picture is completely different from what they actually prepare. I will never go there again.

The burgers were cold. Everything is a bit dirty. Never again

Both burgers were cold, after the complaint we were given new ones after less than a minute (rather warmed up in the microwave) and bland fries. Never again

Everything is just right here and I would come back again and again

The quality and cleanliness here has fluctuated in the past. After a very long break we were back and were pleasantly surprised. It took time, but the special requests were implemented correctly and carried out properly compared to the competition.

Food OK, outdoor areas not clean and the ambience could be improved

This restaurant is not clean! Update April 13, 2024: has not changed. Only the service has become even slower, you wait forever. Now far too expensive for what is on offer. Price performance is no longer right. That's why I won't be coming here again. And very unclean.

This has absolutely nothing to do with eating quickly. We had to wait 30 minutes for our order (2 burgers and 1x fries). Clearly the workforce is completely overwhelmed. The orders are not processed sequentially but rather randomly. A pity

Had to wait over 20 minutes for 2 burgers and 1 ice cream.

The food is classic burgers, fries and cola, you can't go wrong, but I would like the tables to be more clean and German to be spoken :) anosnten ok

If you have two customers it takes 20 minutes, you should at least get what you paid for! We were missing fries and xtra long chicken and the double Gouda we paid for was a simple one! Absolute joke!

I order 3xbuy one get one free and get 3 burgers delivered. Learn to count before you take actions

With such a simple order: Crispy chicken + fries, how can you forget the fries? How easier it is to recite the order so that nothing is forgotten, it's crazy

Hello, I think it's really crap from Burgerking Germany that there isn't even a response to my email. Tables are not clean, even when there is no customer in the store, the tables are full of leftover food or they simply have not been wiped down. Copy of my email (01/18/2024) to BK, unfortunately without a response Ladies and Gentlemen Unfortunately, at the Augsburg Pferrsee/Göggingen location today I had to observe how your employees (drivers), I think three or four people, simply went into the kitchen in their street clothes without observing hygiene regulations. They topped the burgers or took the food out of the microwaves without washing or disinfecting their hands first. I was standing at the drive-thru and was able to watch this through the spending window for a long time. As a long-time customer, I find something like that frightening and beneath all... It would be desirable if you trained your employees on proper and hygienic measures and also checked them in order to avoid such situations in the future. Best regards Jacob

For some reason there were several dates and a girls' meeting (Turkish women around 40 years old) in this BK this Wednesday evening. A young couple played UNO. I found it cute and speaks for this BK.

The staff at the drive in was very friendly and the food was of the usual Burger King quality.

like Burger King everywhere. Very difficult to understand contact at the drive in. It's best to always order something extra, then the burgers are fresh and good. If you order standard burgers, they may have been sitting there for a while and are bone dry. already happened several times.