Burger King Augsburg in Augsburg

The food was ok. The staff was friendly.

The food was tasty and hot, but there was no iced tea

My recommendation is not to be horrible and unfriendly

Catastrophe at its lowest level. Hopefully the store will soon make up for it. It's a shame that you have to give it a star

Absolutely lackluster service and I don't want to talk about the look of the clothes. Lackluster preparation of the burgers. Just again

No tortilla. I hope this helps.

Dangerous to health. Floor, tables, seats smeared, dirty and sticky. Unfriendly staff. The fries taste like old frying fat and are speckled black/brown from the burnt fat, which unfortunately I couldn't really capture well with the camera. The Whopper and Bakon King looked relatively normal - but here too: two old strips of lettuce. Half an hour after eating we felt sick. I hope a health authority checks the store, all BurgerKing branches in Augsburg seem to be pretty much the worst. You're better off everywhere with a pizza, a kebab or a schnitzel, not to mention the Beisser Burger - they show that a burger can be quality food and not food poisoning.

Bad employees don't want to work very rude and dirty shop I wouldn't recommend waiting for a hot bronze for 10 minutes at an empty shop

It is a very mediocre place to get a burger in Augsburg. Not to mention that the cheapest option is 10€ for a lower quality burger than than US locations.

Totally outdated branch without ordering terminals. One employee alone has to take orders and then put the order together. There are considerable waiting times. It is inexplicable why, given the apparently thin staffing levels, they still haven't set up any ordering terminals that have been seen regularly for at least 5 years. There is also no air conditioning, it is almost always too hot in summer. The poor employee who served me is a little less talkative, but very accommodating

The store is somehow dirty and unkempt. The BK in Lechhausen is much better.

This is truly the worst BK branch I've ever been to!

If I could give 0 stars I would Waited over 2 hours for the food Then the app says the food was delivered, but it didn't arrive. When you call the branch, they barely understand you. Then I was told the food would arrive in 5 minutes. Yes, then it was another 20 minutes and finally it was cold and there was a drink missing

CAUTION!! UNHYGIENIC!! The entire area of ​​the restaurant was very dirty and littered, there was not a table without leftover food even though the restaurant was empty. The floor and seating were sticky. The food was served on a dirty tray that had half-dried ketchup and wet food residue stuck all over the bottom and around the edges. At the checkout there is an unhygienic plexiglass pane that is improvised with adhesive tape and aluminum foil, has surfaces that collect germs and dust and appears unhygienic. Coupons from the current voucher booklet will not be accepted. The employees are annoyed and unfriendly. Currently they barely speak the German language. Since the store is not equipped with ordering terminals, even the ordering process is often a challenge. Furthermore, it is so hot in the restaurant as if you were standing right in front of the deep fryer.

Very unfriendly, listless staff, very slow service and preparation, chaotic, very dirty shop, unhygienic trays. Fries are often burnt, drinks are lacquered and non-carbonated, toilet costs 50ct.

Unfriendly employee, only offered you cola, no other drinks were possible because it was already noted on the receipt. The only thing is that no one asked about the drink when ordering. When you asked to change it as a courtesy, you just grinned cheekily in your face and put down the cola. That wasn't all, shortly afterwards the entire group had severe nausea and stomach problems, and the food, like the service, was subpar.

I will never go to a Burger King like that again. I ordered a Big King XXL as a menu with a colleague and ate it at home. The end result was food poisoning where I vomited all night and had such cramps in my stomach that was no longer normal, I actually don't dare go into a single Burger King anymore. When I was there, I was hardly talked to at all and it wasn't exactly clean. If you want to go to a Burger King, go somewhere else!

I think it's unfair that they charge 0.50 euros for the toilet. In addition, the hamburger is eaten with your hands and there is no disinfectant. In general I found the cleanliness to be inadequate.

Great staff, great load.. great manager

Not the best, the service didn't understand us, we ate outside, there was trash from previous guests everywhere. Citizens mediocre.

Worst Burger King in the Augsburg area! I don't know anyone who is worse. Augsburg city center doesn't deserve this store!!! You can't eat the food, even if you're full! My chicken nuggets were cold and tasted like shoe soles. The cheeseburger bread was rock hard and also cold. Overall this Burger King is an absolute disgrace. Every time I am disappointed here! In my opinion, this place trashes the Burger King name and just adorns itself with its name. Kind of like when Pakistanis call their restaurant Taj Mahal... that's how he should sell it at home but not here. You know the difference! Never again!

I ate there once and had to vomit 30 times the night after so I wouldn't recommend!

We tried the bacon lover menu. It was delicious. In general, I am not a person who likes hamburgers, especially I go to fast food restaurants like this only because my child wants it. However, the potatoes were hot, crispy and odorless, the hamburger was not bad either, price & performance can be tried.

It's just a Burger King. In other words, eating is like any other Burger King. Depending on the time of day, the restaurant itself can be quite cozy or very unpleasant

App coupon prices are not accepted. Food was very very bad. It wasn't fresh at all. Long chicken and crispy chicken meat burnt. Generally the food was filled and heated from the day before. Never visit again. Cannot recommend anyone. And yes, you have to pay for the toilet.

Slow, antisocial, cold and don't understand German... get out of the store

No ordering terminals, the checkout is immediately overwhelmed when there is a slight influx. Despite opening times until 4 a.m. in some cases, the ice cream machine is switched off over an hour earlier and the consumption of food in the restaurant is arbitrarily refused (EVEN IN POURING RAIN). The employees usually seem listless and unfriendly. The shop is narrow and feels restrictive. There are some minor quality defects in the food, such as fries that were apparently put back in the deep fryer after frying, burnt onion rings, mushy lettuce leaves, etc. The cleanliness in the restaurant and in the toilets is satisfactory.

The worst Burger King team ever, the unfriendly and slowest employees I have ever encountered. Just embarrassing, ashamed of yourself

Update 2024: Gave Burger King a second chance. This time the food was burnt. That's it now 2023: Incompetent and rude! After ordering, the employee told me to sit down somewhere, then she would bring it to me and find me. After 20 minutes I had to stand in the long queue again to ask where my food was and was rudely shouted at by two other underpaid employees that the order had been called out at the checkout. Of course I didn't hear that at the back of the table and it was eventually brought to me. Without apology and demonstratively disrespectful, I had my tray slapped in front of my nose and of course I was late because of this incompetence. It couldn't be more unprofessional!

Cold dishes and aggressive service

Eating a quick burger 🍔 is okay and the fries and burgers taste good. It's a fast food restaurant without ambience

The service is an absolute disaster. Honestly, if you don't feel like working you should just quit. Dealing with the customer here is unreasonable. The employee does what he wants and doesn't admit any mistakes. Honestly just sad.

Extremely rude employee even though the store was hardly busy. The employee was extremely impatient and didn't speak to us normally, but instead yelled at us. Left without buying anything. Sad. This is no longer my BK!

Your employees are probably being beaten into work. But Big King sounded off

The staff is extremely rude and unfriendly. I just had to waste my money and be treated like a beggar?

Service not that interested, no proper greeting either. We traveled a lot and also visited other Burger King branches. But Citizen King in Bad Mergentheim was the best so far. The restaurant in Augsburg is very dark and narrow.

Very bad service. I only ordered two large portions of fries. The cashier made a face like it was three days of rainy weather, was rude and just threw the fries on the tray. Despite being freshly made, the fries were half raw, unsalted and cold. Cleanliness was okay.

Food was ok, just expensive Staff should receive Hartz IV if they don't feel like working Toilet costs and has a barrier, but barrier only takes money and doesn't let you through No soap in toilets

Came by late in the evening - 1 1/2 hours before closing time - really unfriendly employee, was almost shouted at after I tried to take my receipt myself - ultimately my receipt was thrown at me (I was allowed to pick it up from the floor) Paid for a King Fusion Oreo - 1. got it without sauce & 2. already liquid, after which they couldn't even inform me that it was my ice cream on the counter. Definitely won't come again! Even the competition is friendly, with more crowds.

The food is just Burger King, standard fast food like in any other BK branch. In this shop, the wrong burger is often served over the counter because you don't understand what the customer has ordered. The staff, which consists entirely of "urgently needed specialists", can hardly be surpassed in terms of unfriendliness, old Swede! I have rarely experienced such unfriendly brats as in this store. Guys, it's not my problem as a customer that you only have enough training for Burger King! If you don't feel like working, just go to Kampfhartzen! Incredible! I've traveled around the world a lot because of my job, but if even the BK branches in Detroit and Cleveland have friendlier staff, well. Oh, by the way, maybe putting on a fresh T-shirt once or twice a month would do you some good too! The fact that Burger King Germany has not yet thrown out such franchisees is also a deep insight. Cleanliness in the shop is probably also a foreign concept, the floor looks as if it was last cleaned in 1970, the counter is also dirty, as are the tables. The furnishings still look like they did in BK branches in the 1990s and are accordingly worn out, but are not being replaced because then you would have to spend money. The fact that you have to pay 50 cents for the toilet is also "unusual" but not surprising given all the homeless people and junkies here in Augsburg.

Why can't people flush the toilet? 2 toilets and both not flushed. Really guys, weren't you taught this or is this supposed to be funny. You may be next. Without words, your parents would be ashamed.

Very sad that you no longer accept the Payback card, and at McDonald's I get mayo or ketchup with it

I've been there a few times. It was under the sun. Garbage stood around on the tables forever. I couldn't even really use the app and the worst thing is, I don't know who the guy is that serves the people, an older guy but when you ask a question and he doesn't understand it he just turns around and leaves 🤔 I had a companion with me who was just as amazed as me and we then went to eat somewhere else! Oh yes, you don't even have a free toilet here, instead you pay €0.50 for a toilet that looks as if there were rioters in there every now and then!

Back in 2016, it was really a top shop - not anymore these days, I wanted to order 2 menus at once, there were 3, I politely told him that there was something wrong, he wasn't interested, well then I just have 1 menu for home, I thought to myself. I could have saved myself the 30€ for this meal and service, the fries didn't taste like anything, the burger was soft and greasy and an hour later my stomach thanked me for the toilet...

Very unfriendly staff, I actually would have gotten ketchup for free, he even took it out of the bag for me and then I had to pay extra for the ketchup

Poor network/reception It is not well ventilated..

Very unfriendly branch manager. Food is okay, no dip is given with the fries but an extra 50 cents are charged.

Extremely unfriendly staff who clearly show that they don't want to work. The coupon system is not working as it should. People who choose to use it block the queue and cause additional anxiety among other customers who resent you. In addition, the waiting time for the food after ordering is extremely long because there are not enough staff in the restaurant. The restaurant is probably very unclean for the same reason. None of this happened to me once, but is constantly repeated (become standard). My recommendation is to give this store a wide berth. I'll never go there again.

The food was actually really good but unfortunately my friend got ChilliCheeseFries that had a lot of jalapenos. According to the BurgerKing recipe there were a maximum of 6 pieces and she had already eaten a few (see photo). The rest of the meal was quite good

Worst Chilli Cheese Nuggets ever!! 😢

My experience at Burger King was disappointing. The food was of poor quality and made me feel sick. Even the cola tasted strange. The service was nice, but overall the visit was a disappointment. Hopefully Burger King will improve its standards to better serve future customers.

The common feature of such places is that you can find the same product and the same taste wherever you go in the world... But this branch is a very interesting place. Sometimes they make burgers that are way above the standard, you forget where you are, but sometimes the cheese is so bad that you can't finish your burger. It's all up to your luck. The last time I went, the burger was bad and the bread was stale, but when I went before, it was one of the best burgers I've ever eaten.

The worst BK in the Augsburg area. Long waiting time for goods to be issued. Food cold although supposedly freshly prepared. Ketchup and mayonnaise were forgotten and had to be complained about. I don't recommend this fast food place.

Food and ambience typical, but why on earth do customers have to pay for the toilet? Shortly after it opened, I and my two children, 2 and 4, were almost the only customers. Afterwards I wanted to wash both of their hands and the waitress said that customers also have to pay. A customer who was paying was horrified and just as I was entering into the discussion, the restaurant manager came and graciously gave us free access. Annoyed and with a grim look. I think that was the last time there...

Burger King just hits the spot, if it's the type of fast food you are hungry for. Don't expect high-quality anything and, for the most part, you won't be disappointed ;)

Burgers are great and come quickly. The seats need to be replaced.

Mir ist ja klar, dass ich mich hier nur in einer Fastfood Kette befinde, aber ein Mindestmaß an Höflichkeit sollte man doch trotzdem erwarten dürfen. Die junge Frau hinter der Kasse war demonstrativ gelangweilt, "bitte" oder "danke" scheinen nicht zu ihrem Wortschatz zu gehören. Immerhin hat das Essen geschmeckt

Schlechte ungebildete Personal essen falsch und kalt noch dazu und um 3.40 wird man auch noch aufgefordert aufzustehen und gehen ( während man noch am essen ist) Stühle schon um 3 Uhr hoch gestellt … Katastrophe laden

Essen war sehr gut und Personal auch sehr freundlich.Man kann sich in Ruhe hinsetzen und Essen.Auch sehr sauber.

War alles okay. Sauber, freundlich und schnell.

Das Essen ist köstlich, und der Service beeindruckt mit seiner Schnelligkeit. Bedauerlicherweise trübt die schlechte Einrichtung bei Burger King das Gesamterlebnis – das Auge isst schließlich mit. Zudem besteht Unsicherheit hinsichtlich der Veganität mancher Burger.

Extrem unfreundliche Bedienung die gefühlt keine Lust auf ihren Job hat. Obwohl im Menü Mayonnaise inklusive war verlangte man extra 1€ dafür obwohl sie es beim ausgeben vergessen haben. Mein Crispy Chicken war kalt obwohl ich Vorort gegessen habe Pommes waren fast nur pur Salz die Tische waren auch dreckig da ging einem fast der Appetit davon. Am besten woanders essen gehen und nicht seine wertvolle Zeit hier verschwenden.

DAS schluimmste was ich erlebt habe nicht nur DAS man 0,50 cent als gast fuer einen toilettenbesuch zahlen muss du muss es auch passando haben Weil an der kasse nicht wechsel Total unfreundlich ihr sollt vielleicht personal wechsel auch jemand der besser Deutsch spricht niiii wieder

hab uber liferando essen bestelt fur uber 60€ und der fahrer ist einfach nicht gekommen hab da angerufen und die bedinun hat gemeint das der fahrer da war obwoll wie da waren und er einfach nicht gekommen ist.katastrofe

Personal sehr freundlich. Aber unfassbar lange Wartezeit. Keine digitalen Bestellcomputer.

Mehrfach wurde hier behauptet, dass hier keine kartenzahlung möglich ist, dann nach erhalt des Bargelds das Produkt aus der Kasse gelöscht und Bargeld in die Hosentasche gesteckt. Spannend

Unfreundliches, ungeschultes Personal. Sehr schade, da hat man keine Lust nochmal her zu kommen. Zudem ist wohl die Heizung aus. Bitte Mitarbeiter schulen!

Burger und Pommes waren lauwarm und die Thekenkraft war genervt und das um 11.45 Uhr

Durchschnittlicher Burger King, Preise mittlerweile leider völlig überzogen und nur noch mit Gutscheinen etc. interessant.

That one indian guy is hella mad and dont even ask what drink do we want or anything, it is really a disaster eating here

Recht unfreundlich. Zum schnellen Essen reicht es. Lokal in die Jahre gekommen. Komme nicht wieder.

Lieferungsfahrer!!! Da es keine schlechten Beispiele von Leuten gibt,die dies lesen,möchte ich nicht darüber schreiben,was die 2 Burger king mitarbeiter zu mir angetan haben. Ich leide seit mehr als zwei Jahren an der Krankheit,Magen Entzündung (Helicobacter-pylori)Erkrankung. Zwischen der Zeit,ich hatte dreimal eine Endoskopie,Ich blieb eine Woche hier und eine Woche in meinem Heimatland im Krankenhaus. Ich habe mir jetzt eine weitere Krankheit Zeit Der 7-8 Monaten,Darmpilz (Candida Albicans)zugezogen,weil mein İmmunsystem sehr Schwach ist und ich zu viele Antibiotika eingenommen habe,(2×2 wochen lang)zwischen dieser zeit habe ich 30 kg abgenommen. Aufgrund der verantwortungslosigkeit und des neides dieser leute,bin ich aktuell in solch einem schrecklichen zustand. Um seine eigenen Arbeiter in Schutz zu nehmen und deren Schuld abzudecken,liefert der angebliche chef völlig irrationale sinnbefreite erklärungen für das Auftreten meiner Krankheit. Burger King ist in keiner Weise verantwortlich für das,was ich hier geschrieben habe,die einzige Verantwortung liegt bei den 2 Mitarbeitern von Burger King. Aktuell erhalte ich seit ca. 2 Monaten beim Heilpraktiker eine Biorezonans Therapie,und Ich möchte,dass jetzt jemand meine Stimme zu diesem Thema hört,weil ich nicht mear kann...

Das Ambiente ist unter dem Niveau eines Burgerkings. Inventar abgenutzt und gehört dringend renoviert. Gelegentlich wird man in der Filiale von Obdachlosen angebettelt, die dann nebenbei liegengebliebene Reste essen und trinken.

Unfreundlicher Verkäufer, dreckige Tische, überall liegt Müll, für Ketchup muß man extra zahlen und due Toiletten sind auch kostenpflichtig.

Extrem unfreundliche Bedienung die gefühlt keine Lust auf ihren Job hat. Hat mich erst angemault weil sie etwas falsch getippt hat, hat mich dann 5 min warten lassen um irgendwas für ein Storno zu holen und hat es dann trotzdem wieder falsch eingegeben was ich dann einfach genommen habe weil es mir zu doof wurde (wollte einen einfachen burger und sie hat einen doppelten berechnet.) Im Anschluss hat sie erstmal mit ihrem Kollegen in der Küche über mich gelästert in einer Lautstärke das ich an der Kasse alles verstehen konnte. Alles in allem habe ich dann 15 min auf ein Standard Menü gewartet und war der einzige Kunde im kompletten laden. Der Burger hat am Ende vor fett getrieft (als hätte man ihn einmal durch die Fritteuse gezogen). So ziemlich der ganze laden sieht aus wie das Plakat auf dem bild. (Könnte das gar nicht richtig mit der Kamera festhalten da waren auch mehrere Soßen und Senf Flecken drauf die definitiv schon paar Wochen alt sind) Bedienung: komplett unmotiviert und unfreundlich Essen: es war einfach die schlimmste Burger King Erfahrung die ich in 15 Jahren hatte Restaurant: einfach nur ekelhaft Selbst von einem Burger King hätte man etwas mehr erwarten können

War eine Lieferung: leider falscher Burger und fehlendes Essen (chilli cheese Nuggets) Essen war leider auch nicht mehr frisch und schon kalt…

Ufak ama karnınızin aç oldugunda hemen birşeyler atistiracaginiz biryer..

Die sind zu dumm für telefonieren und alles weitere

Wir haben hier heute als Gruppe (5 Personen) über Lieferando auf 13:15 Uhr bestellt. Um 14:30 Uhr hatten wir unsere Bestellung immer immer noch nicht, obwohl seit einer Stunde in der App stand, dass es gleich da sein wird. Nach 2 h Wartezeit kam dann unser Essen endlich. Die Fahrerin sprach kein Deutsch, kannte sich in Augsburg nicht aus und hatte sich offensichtilich verfahren. Unsere Bestellungen waren komplett kalt, zerdrückt und unvollständig. Wie hatten über Lieferando Kontakt aufgenommen und keine Entschädigung erhalten!! Nie wieder

Keine Klimaanlage, aber das Essen schmeckt besser als bei der Konkurrenz ;-)

Immer Frisch immer lecker! Mehr muss man nicht sagen.👍🏽

Burger King Gersthofen ist ganz okay.

Very bad service , the guy at the cash counter was behaving quite harshly and rude.This isn’t expected from staff of Burger King at all. Learn how to behave to customers first. Zeit : 2.Oct . 21.40 Uhr (don’t know the name of the person. That’s why i mentioned the date and time )

Tip top, mal wieder statt Veggie bisschen Fleisch bekommen.

На кассе девушка , с таким лицом типа что я вообще сюда припёрлись, пыталась заказать смарт меню и добавить в бургеры бекон, она типа вообще не вкурсе ,что такое есть у них. смотрела на меня как на идиотка какую-то.. пришлось брать без бекона! Неприятные впечатления. В Донауверте хотя бы автомат есть и дружелюбный персонал

Mohammed Aslam ist sehr sehr unfreundlich, 0 Sterne . Ich habe eine Menü bestellt , war aber sie sehr brutal mit mir . Bk bitte suchen sie normale Leute 💁‍♂️

Am Liebsten Null Sterne. Ich hab heute bestellt. Die Bestellung richtig kalt. Salat vergessen. Andere Saucen geliefert als Bestellt. Die Nuggets hast und Kalt. Nie wieder. Eine Beschwerde bei Burgerking Deutschland geht auch raus.

Lieferservice einfach nur schlecht. Kaltes essen. Hälfte der Bestellung falsch... extra Saucen bezahlt aber nicht mitgeliefert. Anstatt mein bestelltes Getränk bekomm ich ne warme Cola zero für das bestellte kindermenü. Ich werde meinem 9 jährigen Sohn bestimmt keine Cola hinstellen !!!!!

Швидко обслуговують. Їжа смачна. Але, хочеться бачити більше привітний персонал.

Sehr enttäuscht. Unfreundlich, Eis schmeckt überhaupt nicht nach Eis, Fläche ist sehr schmutzig. Nie wieder!!!

Service war sehr langsam, obwohl nicht viel los war. Wir wollten nur 2 Eis. Das Eis und die Soßen schmecken sehr künstlich. Das Ambiente ist wenig ansprechend.

Leider alles unter aller sau hier.

Das Essen hat leider nicht sonderlich frisch geschmeckt.

Bestelle öfters dort, mir ist auch diese RTL Reportage, wenn man überhaupt davon reden kann egal. Leckeres Essen, gutes Ambiente. Ich bin nicht wirklich glücklich darüber, dass man für den Toilettengang bezahlen muss, aber die Putzfrau muss ja auch davon leben können, den Unrat von manchen Verschmutzern zu entsorgen.

Lange Wartezeit Abfall wagen Voll Unsaubere Tische

Mittlerweile total unterirdisch. Für Ketchup & Co. wird frech extra Geld verlangt, ebenso für den Toilettengang, obwohl wir Gäste waren. Die Servietten kommen nicht mehr aus den Spendern, sondern mit Trinkhalm und Salz aus einem Pappkarton auf dem Tisch darüber. Alles ist wild hineingeschüttet. Das Lokal hat seine besten Tage hinter sich. Und wir haben hier nur den Gastraum gesehen...

Good food, the Hamburger meat was juicy. The chicken burger was good. The customer service was good, the guy was nice. There was some black spots on the burger but it was only there because it was a little burned.

Das Essen dort habe ich habe ich mit zwei Sternen bewertet es das Ambiente und das Service auch mit zwei Sternen durch mehrere Skandale und das das bei Burger King entlarvt wurde deshalb habe ich Burger king mit zwei jeweils mit zwei Sternen bewertet es ist furchtbar dass mehrere Skandalen durch den Bürger und den Service zustande gekommen ist ich Speise nicht bei Burger King deshalb auch jeweils zwei Sternen

Wir sind hier immer, wenn wir zu Besuch sind und hatten NIE Probleme, weder vor Ort, noch beim Liefern ins Hotel. Man möge unbedingt erwähnen, dass die Bewertung von linesplitter91 nicht ernst zu nehmen ist, da sie ausschließlich 1* Bewertungen abgibt und wohl generell mit sich unzufrieden zu sein scheint..

Service schlechter geht nicht, minus 5 Sterne schmutziger laden essen schmeckt schon lange nicht mehr. Es geht Berg ab mit dem laden