Kentucky Fried Chicken in Augsburg

I'm disappointed and don't think the price-performance ratio is right anymore. We didn't like the taste and probably won't go to KFC again. It also wasn't cleaned properly. All in all, not good at all for us.

A long wait of 45 minutes because the staff forgot about me. The restaurant was in complete chaos. It's a shame, but the food was good.

We had to wait a long time for our food.

Unfortunately, half the order was forgotten. Annoyingly, the veggie tenders were also omitted. This means only one person can eat (or finish the side dishes).

It was already evening and dark outside when I drove through the drive-thru of KFC Augsburg on Derchinger Straße. It really does look like a ghost train at night! The outdoor area is so poorly lit that you almost have to bring a flashlight! Since there were few customers, my food was correspondingly lukewarm and stale. But in defense of the fast-food giant, I have to say, it's hit or miss, hit or miss, or 50/50 whether it's freshly made or lukewarm and stale, what you get! The time before last, I got the (newer?) "thicker" fries for the first time, and they were really hot and delicious, and of course, they tasted really good! However, my joy was immediately dampened the last time; I ordered two fries, and both bags were completely bland and lukewarm! The portion sizes are also catastrophic; these days, you definitely get more for your money at the famous competition! When you see the large portion of fries, you immediately think that's the small portion! As another reviewer/critic wrote, it's true that the hot wings were mini, and that the large chicken pieces no longer have the spicy coating (a completely incomprehensible nightmare decision!), and that they're now completely greasy instead of crispy, making it impossible to enjoy chicken at the moment! The employee at the counter did his duty, but not a bit more than that: no smile, no courtesy as one would expect from this service provider! But now comes the ultimate kicker... There are NO MORE ICE CUBES with your drink!!!, at least that's what they've explained to me several times at the drive-thru! The drink is already cold!!! I was told in a relatively unfriendly manner! (In my personal opinion, it's unfortunately lukewarm rather than cold! It seems like they don't want to give out ice cubes out of laziness!!! Or maybe they can't afford an ice machine anymore, or maybe they don't want to repair it... I don't know, but, SORRY, THAT'S NOT POSSIBLE!!! AN ABSOLUTE NO-GO!!!!! Final conclusion: PLEASE LEAVE YOUR MONEY WHERE IT IS STILL APPRECIATED AND WHERE THE QUALITY AND SERVICE HAVE NOT YET ARRIVED IN THE DESERT!

Stopped by KFC in Augsburg for a quick lunch while passing through and tried the Double Colonel Chicken Burger with coleslaw on the side. Unfortunately, the experience was underwhelming and not quite meeting my expectations. The burger bun was far too soft and fell apart easily, and the toppings looked like they’d been thrown together without much care. The chicken itself tasted okay, but the pieces were unevenly shaped and made the burger awkward to eat. The coleslaw was fine, but overall the meal didn’t quite live up to my expectations based on the usual KFC standard. On the plus: the location was very clean and well maintained and the value for the money was good compared to other fast food outlets…

Extremely poor service. We waited 30 minutes for our food because the incompetent staff couldn't finish frying the chicken. There was no refund, and no one cared, even though we had already paid. The service became increasingly unfriendly, even though they were already extremely unfriendly. Very rude and aggressive.

Ordered a cheese bucket, got no cheese. Baba service. Got fries, no sauce. Baba service. Fries are dry anyway. The best part: it happens every single time you forget something. And then no one even answers the phone. Never again from this KFC. I'd gladly drive to the other end of Augsburg to another KFC.

Nothing new, taste unchanged...

I'm almost sorry, but KFC was once the best junk food in Augsburg. We're a long way from that. I was there again yesterday and it was definitely the last time. The quality has deteriorated considerably, but what I found really rude was the way the staff treated them. If you don't want to work with people, you shouldn't. A colleague asked because he hadn't been given a wooden fork. The server then threw it onto his tray from 1.5 meters away and said, "There you go." Considering how expensive it is, how the quality has declined, and how you get fobbed off... that's just unacceptable.

Yes, it's a fast-food restaurant, what else can you say? Since the place is still quite new, it's also "nice." It's perfectly adequate.

These days, you probably have to order from a vending machine. The menu is very confusing. I didn't order what I wanted. It's probably only meant for regulars. The food is the same as always. In my opinion, the best among American fast food chains.

I went to KFC today for the first time in a long time. I was really looking forward to spicy, crispy chicken pieces. But they're not available anymore. Fine, then I'll try the ones they have now. Unfortunately, they were a complete disaster. Neither crispy nor tasty, and completely dry. The so-called fries have nothing to do with fries anymore, but are now a kind of country potatoes with the skin on. Neither crispy nor tasty. I paid €14.69 for my meal. I'd rather go to my favorite restaurant and enjoy a great schnitzel with delicious fries and a side salad. They won't be seeing me there again. It was Sunday lunchtime, and there were only three customers there. That should have given me pause.

It wasn't busy on a Saturday afternoon, so the fries weren't particularly good, but rather soft and lukewarm. The chicken pieces were okay. Fairly clean.

Store cancels order 40 minutes after ordering… 21:30 ordered 22:10 order canceled

Very disappointing! I ordered at the drive-thru and, upon unpacking at home, realized that half of my order was missing. So I drove back to complain. Instead of understanding or an apology, the employee at the drive-thru responded, "That can't be happening." – as if I were making it up. I find that completely unprofessional and disrespectful to customers. Mistakes can happen, but how you handle them determines whether you feel well taken care of or not. In this case, unfortunately, a total failure.

Yes, it's true, the branch is getting worse and worse. Actually, everything is worse, but the worst are the dirty tables and the overflowing clearing cart. And that's at 10:30 a.m., when it's still very quiet. Maybe it's from the day before... And if it looks like this in the dining area, what's it like in the kitchen???? It can only get better; I'll definitely avoid it in the future.

We went there with the kids. The food was quite expensive. Unfortunately, we didn't get the chicken pieces we ordered, but rather spicy ones (bad for kids). However, we were quite shocked when a child came back to the counter with his box and said there were spicy pieces in it, which he didn't like. The waitress then took the chicken pieces that had already been handed out and put them back in the display with the new pieces. I find that absolutely unacceptable!!!

Tables dirty, unwashed, and some still covered in trash from the last customer. The fries were a disaster (not even close to freshly fried). The drink cups and a burger were left behind when ordering (only two burgers were ordered). The restrooms were dirty, smelled like a train station. Not recommended!

The food is delicious and the staff are friendly.

It was very disgusting in my burger was a hair

Unfortunately, the food wasn't tasty and wasn't warm, so it was way too expensive. The BBQ burger 🍔 didn't taste like BBQ. I wouldn't recommend it.

I come here every now and then when I'm in Augsburg and order something. There are parking spaces in front of the restaurant, but it can be tight when it's busy, as there aren't many. Ordering kiosks like those at other fast-food chains are also available here. So far, everything has been pretty quick after ordering. However, you should definitely check to see if everything you ordered is on the tray or in the bag. Regarding the friendliness of the staff, I have to say that it depends on who's there. I've experienced everything from friendly to rude. Cleanliness is also a different story. I've had everything from clean to sticky (tables and floor). The same can be true of the restrooms. The food has always been okay and tasted as expected. Only once was a burger cold, but I was promptly replaced. It's probably common knowledge that KFC isn't cheap. But since the recent price increases, it's become really expensive. You should definitely keep an eye on your order, otherwise you might end up paying a pretty penny for extra little extras. Overall, though, everything's fine if the food is prepared properly.

Ordered large fries - got small ones Ordered coleslaw - got none Won't be back :(

Avoid ordering from this KFC; the food either arrives cold or half is missing. The staff is unfriendly and claim everything is in the bowl. The food wasn't tasty either.

It's just fast food. Restrooms are often not that clean. The restaurant is more or less clean, which is not only due to the cleaning schedule but also to the customers. The food is sometimes warmer, sometimes less. In the past, 6 hot wings would fill you up, but these days, 9 more (mini) wings are usually enough. Sometimes the employees notice and add one more.

A very nice Kentucky Fried Chicken. Very large and well located if you're traveling by car. The food is okay, but it's fast food and, of course, not very healthy overall.

I have the impression that at KFC, both the quality and the portion sizes are continually declining. ... what a pity

I was very happy with my visit to KFC! The food was fresh and really tasty – exactly how you want it. I would particularly like to highlight the friendly staff. The employees were very helpful, courteous and customer-oriented. You immediately felt welcome. I would definitely like to come back!

What is going on in this place? The floor is greasy and oily throughout the restaurant. My wife almost slipped with her Maxi-Cosi in her hand. We will never go here again and will advise everyone against it. Will the health department even come by???

The restrooms were extremely dirty and completely unhygienic. It makes you want to throw up again...

Probably the worst KFC branch... Long wait times, constantly missing food/items - even though you've paid...

Very very dirty Vallah can't do all this again, never again

Well-organized staff, fresh food, great children's climbing facility, clean restaurant

Everything went smoothly with the order. I just picked it up at the drive-thru. Unfortunately, the food wasn't great. The burger was cold, the fries were old... there are better KFCs out there...

We were there once this week, but it was a one-time visit. We received our order after 45 minutes. The chicken pieces and corn on the cob had to be prepared first. It's a real joke, there are three of these stores in Augsburg, and none of them had us wait that long. The hot food shelf was completely empty.

I've never eaten so badly. The fries were greasy. The Big Bites were small and truly awful. What a shame about the €10.29.

I've been there several times now, and it gets worse each time. The tables are dirty and not cleaned. You order online, but it doesn't save you any time because you end up standing in a completely disorganized line for ages. Only one cash register is open, while other employees just stand around and watch. This isn't just inefficient, it's unfriendly to customers. Clearly, they either lack proper human resources or a dedication to good service. Absolutely disappointing.

hygiene is nonexistent everything is dirty and empty packaging sticks everywhere old puree the bottom of the puree is hard from heating I don't think I will visit them again.

I was really disappointed with my visit to KFC. I paid a whopping €18 for a box of chicken wings – and what did I get for that? Almost empty boxes with a few small wings inside. The value for money is simply outrageous! So much money for so little is absolutely unjustified. KFC has always been a good option for me for quick, tasty snacks – but after this experience, I really can't recommend anyone go there anymore. Save your money and get something to eat somewhere else.

Die Pommes sind dort sehr Lecker, verstehe die anderen Bewertungen nicht? Es ist leicht teurer geworden, aber es lohnt sich noch

The dirtiest fast-food I have ever been.

Well, what can I say? KFC is expensive, no question, but when I get something, I expect a certain level of quality for that price. Unfortunately, it wasn't there; it was more mushy than crispy. The staff were very unmotivated, but still reasonably friendly. The store could be cleaner.

It was so crowded that the line spilled out onto the street. I had to cut my visit short due to time constraints. I know KFC from previous visits and have never been disappointed. However, I don't expect 5-star food from a fast food restaurant. Update: I went there again and left very disappointed this time. I ordered a large meal, but I got a small one. When I pointed this out to the clerk, she just stared at me in disbelief. It took a few minutes to persuade her to at least give me a large cup, but the fries were small. After I ate them, though, I was glad I didn't get large fries. The food was only lukewarm by then. It's a real shame what's become of this branch. I usually like going to KFC, but after my last visit, I was already wondering whether I should come back again.

Horrible establishment Korean menu cobbled together with something else (Korean menu should be spicy, but prepared with regular, sour ketchup) They didn't give a milkshake in the paid menu. The only musical accompaniment to the atmosphere is screaming advertising. The floors are so dirty that your feet stick to the floor. Finding a clean table and even clean sofas is a quest. We waited for about 15 minutes, no one ordered after us, the kitchen worker shouted out the order number until we came up (at Mc Donalds they brought it to our table).

Not everything is always given out at the drive-thru. Unfortunately, this isn't discovered until you get home, so you can't complain. I ordered a separate meal and a wrap. The burger and wrap weren't handed out. But I paid the full price.

Quality has deteriorated. Prices are disproportionately high.

Sandwischfilet nur halb so gross. Warum ? Für den Preis hole ich mir lieber ein Döner. Früher waren die deutlich größer.

KFC Augsburg East used to be a really good place. After years of abstinence, we decided to pay a visit. I can only agree with the previous reviewer: absolute hygiene deficiencies. Who is responsible for cleanliness and hygiene there? Were those positions eliminated by DOGE as well? ;)?! All three branches in Augsburg have similar reviews and problems. It's a real shame if the hygiene concept fails, as the food was quite good as always. Still, only one star to highlight the lack of cleanliness. ;)

Good KFC and very nice interior

The store isn't even worth writing a text about.

KFC, probably one of the best fast-food chains in terms of taste. Service, food, and atmosphere are all typical of a fast-food joint.

I went to KFC for the first time in ages, since they stopped offering spicy wings; I was missing something. Today, in a pinch, I got hot wings and coleslaw. The wings felt very small (6 for €7!), as the previous reviewers said, with a lot of breading. The coleslaw was very small but very expensive. €4 for an estimated 130g! I had to give the food 2 stars because the taste is still there. But that's my last review, KFC won't be seeing me anymore. Too bad, it used to be better and I preferred it to burger bars. Goodbye KFC.

You always have to check your order! KFC completely screwed up our order. We ordered takeout for three people, and each person was missing one dish: a burger, the drink and chicken wings. The food is okay for a place like this, but you have to carefully check what goes into it.

We will never visit this store again. There are no hygiene standards here. We were allowed to watch the staff count out our order in slow motion and put it on cardboard boxes. Then it went on the tray. Your colleague sees this and thinks it should be a bucket. Back with the stuff and touched each piece individually again and rearranged it into buckets. Then person 3 came and swapped individual parts between the buckets again. It doesn't work that way and it's really bad. There are 5 people standing behind the counter with their arms crossed and looking into the air. The tables are dirty and when someone does clean a single table, the dirt is simply wiped onto the floor and left there. The staff is busy working on an order In the toilets, shoes stick to the floor and soap is gone. I don't think I need to go into more detail here. For us it was the last time and I hope that this staff will be properly trained in the future or, to join other recessions, simply fired.

Delicious food, as always. If you don't have time to cook, it's perfect to get food here or come here and enjoy it on site. Very convenient when driving past, turn into drive, order food and drinks and move on. I would be happy to come back, but not too often, there has to be some variety.

You also have to do something about the restaurant. Sticky tables, floors and unmotivated employees. The quality of the food leaves something to be desired. Loveless.

No, not at all. Food lukewarm, taste mediocre, bottom sticks...

An average KFC. Good service. Good but occasionally a bit cold food. Otherwise you can't really complain. The employees do a good job

Worst burger I've ever eaten including a stomach ache

The service in this restaurant is absolutely ridiculous, this is the third time in a row that the staff has omitted to put my sandwiches in. They do it intentionally when you order your food at the counter.

It's a shame what has become of KFC. The quality, cleanliness, etc. are deteriorating more and more. I love chicken but I don't come here anymore. Sorry.

The staff work slowly, unhygienically and are very unfriendly - a shame for the brand.

Food was too cold and mashed potatoes didn't taste good

If you want to wait and the staff doesn't show indifference, this is the place for you.

Finally got hot wings again. 30 pieces for 4 people with fries. Expensive because there is no Hotwings Tuesday and then very disappointing. The wings weren't fresh. They were hard and dry. So it's really a shame for the price. Unfortunately we won't be able to get them again any time soon.

Der letzte Laden, beim Drive in extrem lange Wartezeiten, die Hälfte wird vergessen, Qualität ist nicht KFC Standard sondern schlechter. Und die hälfte der Mitarbeiter spricht so schlecht deutsch oder verstehen die Bestellung nicht. NICHT ZU EMPFEHLEN!!!!!

Here you get chicken pieces that are well below average. Instead of large side dishes you only get small ones. An impudence. Not recommended.

Everything is normal as in any KFC - nothing unusual

Absolutely rude and poorly trained staff including the branch manager. A unique experience😂

After a long time, KFC again... very tasty, but the ordering and payment process was quite complicated, but help soon came when we asked. Not very cheap, but in my opinion it tastes far superior to other fast food chains. Quite loud in the restaurant near the children's play area

Thank you for an oasis of taste in the middle of the gray industrial zone.

Very clean and fast.. But kinda oily

It was nice, I ate my food on the road and continued on my way.

I was actually a fan, unfortunately I've had to experience a lot of changes in the last few years. First there were no more spicy chicken parts and then the cheese fries would no longer be offered in every branch. Now the self-service terminals. Now the only problem is that the drinks can no longer be refilled. I also noticed that the prices had increased and the size of the chicken pieces had become smaller. Given the price we have to spend now, I'd rather pay a little more and go to an inn.

The fries were almost raw or inedible...the burger was just about edible

The citizen was cold... the piece of chicken wasn't even big enough to touch the edge of the citizen anywhere and the bill of cheese was fridge cold... That's a disgrace at these prices

I ordered wings and fries and was really disappointed. The wings were way too small, there was hardly any meat on them, and the fries weren't cooked properly. For the price I would have expected much more. Unfortunately not a recommendation!

Far too expensive and far too little... a small piece of breading is counted as a piece of chicken. The tables are sticky and you can hardly get enough... no thanks, we won't be able to eat here anymore

Mangy eating and completely small portions Only comes for refill

Rarely have I had such bad food at a fast food restaurant. The burgers taste underground and the fries were in the fryer for about 30 seconds. I can't help KFC.

If I could I would give 0 stars!! Underneath everything! Forgot half of the order during delivery or gave the wrong things! Never again !!

Slowest drive-thru in all of Augsburg. But

Ich wollte ein Burger ohne bacon aber wie jedesmal kam der mit bacon .

The chicken pieces were lukewarm and soggy

What you would expect from a fast food restaurant. Easy to reach via the B2. Everything is modern, ordering machines, drinks self-service station.

Quite OK 👌. Price-performance ratio too expensive for fast food.

Have eaten there several times. But now you got cold burgers and everything else subsided.

We ordered at the drive in and the employee there was probably the friendliest we've ever had at any drive in. The food was good as always, KFC.

It's not a good KFC, it was really bad, I forgot my two fries, I wanted to pull it off, it's really not possible 🤢🙅🏽‍♂️

I recently ordered the Hot Wings menu from KFC, which in my opinion is quite expensive at 10.90 euros. Unfortunately the quality of the food was very disappointing. The hot wings, which should normally be crispy and fresh, were soggy and tasted like they had been sitting for a long time. The fries were even worse – soft, bland and barely edible. For the price I expect a lot more. In addition, the portion of the hot wings was far too small to really fill you up. I was still hungry after the menu, which makes the value for money absolutely outrageous. What made things even worse was the unmotivated staff. It seemed like no one wanted to work there - the employees just looked grumpy and made you feel unwanted. The service was correspondingly lackluster and unfriendly. Overall a very disappointing experience. For the money I expect not only better quality, but also better service. So I'll think twice about going to KFC again.

We haven't been there for a long time and today we left again. Surprise...several employees, new options for ordering, wonderful. But... such a cheek! The employee simply threw away our order without any interest. I wanted to check it and he just told me I could do it somewhere in the back, but he wanted to take my note. I asked how can I do it without a note, then he gave me his note back... the bags are missing kids 🍔, toys and 2 sauces. I went to him again and he just threw the rest in the bag and then he took away my receipt again. I went home and...Kids 🍔 was having a chili cheeseburger😡...I couldn't call anymore because I didn't have any paper with me...I will never go to that branch again.

Price performance doesn't fit here at all. Way too expensive for such small portions and the burgers aren't really that good either.

This is you get if you order 5 chicken wings.

It was my first time and I was blown away. Top recommendation

impudence. Staff should be thrown out. Half forgotten. ALL drinks (syrup) empty, only water plörre. Nobody cares. Will not be replenished. Women's toilet paper empty - woman is fobbed off with napkins. Nobody cares! Men's toilet is a mess. Manager and staff fired and replaced!!!

I was there late after 10 p.m. Fresh is different. It shouldn't be like that

Watch out!!! They put in “small” instead of the “large” size. For us it was fries, for friends it was a drink!

It was very tasty. A change there if you don't eat chicken that often.

Everything was nice, service was quick but the food wasn't freshly prepared. Although there were 9 people there at Abendsgäschefs. We threw away half of it, it's a shame. Quality is definitely more important than quantity.