Kentucky Fried Chicken in Augsburg

I recently ordered the Hot Wings menu from KFC, which in my opinion is quite expensive at 10.90 euros. Unfortunately the quality of the food was very disappointing. The hot wings, which should normally be crispy and fresh, were soggy and tasted like they had been sitting for a long time. The fries were even worse – soft, bland and barely edible. For the price I expect a lot more. In addition, the portion of the hot wings was far too small to really fill you up. I was still hungry after the menu, which makes the value for money absolutely outrageous. What made things even worse was the unmotivated staff. It seemed like no one wanted to work there - the employees just looked grumpy and made you feel unwanted. The service was correspondingly lackluster and unfriendly. Overall a very disappointing experience. For the money I expect not only better quality, but also better service. So I'll think twice about going to KFC again.

We haven't been there for a long time and today we left again. Surprise...several employees, new options for ordering, wonderful. But... such a cheek! The employee simply threw away our order without any interest. I wanted to check it and he just told me I could do it somewhere in the back, but he wanted to take my note. I asked how can I do it without a note, then he gave me his note back... the bags are missing kids 🍔, toys and 2 sauces. I went to him again and he just threw the rest in the bag and then he took away my receipt again. I went home and...Kids 🍔 was having a chili cheeseburger😡...I couldn't call anymore because I didn't have any paper with me...I will never go to that branch again.

Nice, clean restaurant with friendly staff and delicious food.

Price performance doesn't fit here at all. Way too expensive for such small portions and the burgers aren't really that good either.

This is you get if you order 5 chicken wings.

It was my first time and I was blown away. Top recommendation

impudence. Staff should be thrown out. Half forgotten. ALL drinks (syrup) empty, only water plörre. Nobody cares. Will not be replenished. Women's toilet paper empty - woman is fobbed off with napkins. Nobody cares! Men's toilet is a mess. Manager and staff fired and replaced!!!

I was there late after 10 p.m. Fresh is different. It shouldn't be like that

Watch out!!! They put in “small” instead of the “large” size. For us it was fries, for friends it was a drink!

It was very tasty. A change there if you don't eat chicken that often.

Everything was nice, service was quick but the food wasn't freshly prepared. Although there were 9 people there at Abendsgäschefs. We threw away half of it, it's a shame. Quality is definitely more important than quantity.

Unfortunately very slowly. Drinks are from Pepsi. Coffee not recommended. Unfortunately, the food wasn't good today

Too expensive for me personally

Back after a few years and this time I would be satisfied 👌

So sorry, but we don't sell milkshakes an hour before closing because the machine has already been cleaned. It doesn't work at all. And unfortunately, again.

The food was horrible! The wings we ordered were smaller than before and they were dry and had almost no meat on them. I was there with three friends and we all got diarrhea and stomach pains the day after. When we asked the staff for help with the order, the employee had to ask three colleagues if any of them spoke German. I really wish the old KFC was back 5 years ago where everything was fine.

Fantastic experience at KFC! The food was fresh, tasty and exactly what you would expect from KFC. The staff was friendly and the service was quick. I particularly liked the cleanliness of the restaurant and the atmosphere was pleasant. I will definitely come back. Absolute recommendation for everyone who loves good fast food!

I was eating there with three children, we had ordered and paid for everything at the self-service counter, and the food was there. Oh, it took about 10-15 minutes to prepare, the fries were cold, I ordered water in a bottle where I paid a separate deposit and got it I got a cup to fill myself at the drinks SB where there was simply different water. When I wanted to complain about it, the man just said SB no more and it was done for him, the food was lukewarm, the tables and floors were very dirty! We will no longer visit the restaurant and cannot recommend it.

Excellent chicken burger, chips and Pepsi cola refill

I love chicken, but firstly, the service, almost by foreigners, leaves a lot to be desired, i.e. you don't always get what you order, and secondly, more importantly, when I look at the dirt in the room and in the toilet, my imagination says that the kitchen can't be better and at this point it's good the breaded looking chicken sticks in my throat...👎👎👎 06/10. It's probably been about a year since my last visit to this restaurant and I must say that the cleanliness of the room and toilet has improved, I have no complaints 👍

I ordered a menu as take away. They called me and said that the menu is ready and I took bag , went to home. As I am at home I opened the bag and realized that there isn’t any burger inside of this bag. It was really disappointing. Such a bad experience. So I extremely don’t recommend this kfc restaurant.

So this branch has improved a lot. There are several order machines. Tables are wiped down. Food is delicious. Star deduction: Prices have been raised significantly.

Serving something like that is not okay. We recently went to this KFC and ordered 2 menus. The day after we both had incredible stomach and intestinal problems. You should take a look at what is being cooked in the kitchen. I can only advise against it.

I ordered a wrap menu with extra bacon Meat was raw and the bacon The wrap wasn't rolled up at all Fries tasted really rotten Overall I can't recommend it for so much money and such bad food.

Actually quite cheeky. Food worth 50 bought. Employees not friendly or anything like that. And the place looked like shit... Never again

Terrible! Dirty tables, benches and floors! While I used my child's wet wipes to clear the table of a lot of leftover food, SIX employees stood around and talked loudly. After the third complaint I finally had my complete and correct menu. Of course, if you don't understand a word of German, it's no wonder that half of my order is forgotten or prepared incorrectly. This juice shop will never see me again! What happened to KFC?

Food was good unlike other reviews, the toilets should definitely be cleaner but overall a good impression

The meat in the burgers has become smaller and is no longer as crispy. Not as good as it used to be!

Well, it's my third visit to Kentucky Fried Chicken and every time it's been disappointing. Tables weren't cleaned, everything was left on the floor. (There were enough staff there) Unfortunately I won't be coming back...

Food was okay but there was almost nothing going on in the store, but there were endless mistakes when ordering, wrong products and some people forgot. 8 people in the restaurant and the trolley for the empty tablets overflowed. The floor stuck at every step and probably hadn't been cleaned for a long time

From 4 it goes down to 2 stars. The last two times there was always part of the order missing and I'm not talking about ketchup. It has also become far too expensive compared to the products on offer (a Zinger burger felt twice as big 5 years ago). The staff is inattentive and not particularly friendly. Hard downgrade in recent years!!!

Everything fine! Super delicious food 👍

DISGUSTING!!! I ordered a burger, fries, a coke and chicken nuggets. Burger cold, it was never warm, the cheese wasn't even melted. Fries were cold and they were never warm. Chicken cold and like bubble gum. (3 pieces!!!) Thank God there were no more... Coke was okay! You can't go wrong when you put a cup on your tablets. Demanding over 16 euros for this impudence is just outrageous.

Food is okay, sometimes you have to wait a long time for your food

Unfortunately, food has been in the warmer for far too long. Conditions are not exactly friendly, but the boy is. The whole family had stomach pains afterwards. I always enjoyed going there in the past, but now I'm thinking about it...

The staff was very efficient and the meal was served quickly!

It's nicely decorated and it has a nice indoor playground and outdoor slide. However it doesn't have the screens to order and it doesn't have click and collect either so it's not possible to order on the website either. We ordered according to the menu that is fixed on the wall and were told that the only dip available is sweet sour even though the menu mentions several different dips. The waitress also took our order wrong and was annoyed at us when we mentioned it. The floor was also very sticky.

The most beautiful KFC in Augsburg

Well... if you always only use the cheapest workers, you'll notice it in the service.

The food is way too expensive or the portions are too small. In addition, the employees were very slow and we waited more than 15 minutes

Chicken is crispy and tasty 👍 Drink refill 👍 Fries were very disappointing...

Everything was very tasty and warm.

It's a nice and well-kept facility, I didn't go in and shop.

We were at the drive in. We behaved in a friendly and polite manner. The waitress (woman from the Balkans) was noticeably reserved and negative. She couldn't look at us or smile in a friendly way. The customer in front of us from southern (eastern) Europe received noticeably friendly service. All that was missing was for her to fall around his neck. The southerner then gave us a mocking grin. One shouldn't be surprised if people vote to the right because of increasing negative everyday experiences with foreigners (mockery, rejection and general hostility towards Germans and Germany).

It somehow tasted better before!

Food no longer tastes like it used to, hardly any visitors.

Today at 12 noon it was more important to repaint the sign outside than to serve people inside. (It's nicely painted though) Thank you Aj**** for the unfriendly service, the half-sized drinking cups and forgetting the sweet and sour sauce. But there wasn't a single roll of toilet paper in the ENTIRE ladies' room. And we were also able to enjoy the long wait because all seven guests at the checkout were served until we got our food from the warming area.

Waited 30 minutes, then asked for my money back!

The food was good and plentiful for the price and I got a bonus too

Long waiting time, probably due to too few staff. Lunchtime, too expensive, facility already a bit worn out.

Dried chicken pieces, unclean branch.

Staff unfriendly and overwhelmed, they don't listen properly when placing the order, unfortunately the wrong items were only discovered at home.

My husband gets ripped off all the time. Foreign friend paid and his ticket was checked. I paid and it wasn't checked. Mashed potatoes and gravy taste like nothing.

The portion was mini mini for the money. The 6 pieces of chicken were less than 2 cm tall... with other franchises you get more for your money

Service and quality vary greatly. Sometimes OK, sometimes good. Overall it could be better

Haven't eaten in ages, but very 😋

My order was taken quickly, there was nothing going on at 3 p.m. Pleasant coworkers

The service was incredibly slow, and when we finally received our order we were given the wrong food. There were five other people waiting around us, and all of their orders were given incorrectly. We had to wait more than 15 minutes to get the cold food! Although the fries were over-fried, they were cold when we received them. The chicken nuggets in the children's menu were severely over-peppered and could not be eaten. We don't come here anymore. KFC used to be a good place, but the quality is getting worse.

Super nice staff, great food, absolutely recommended!

If you have to be served at the counter by people who don't understand you, I see that as a shortcoming. A German course could help. Chicken pieces were great. Fries could have used another 2 minutes in the deep fryer.

Conditions very friendly and we had fun. Fries were not fresh, but had been on the warming plate for a long time

Food was OK, the employees aren't that motivated!

The prices are going crazy! 4 chicken fillets as a menu for 10.79 euros. They taste good, just like they used to. But do they really have to be that expensive? Mc Donalds also manages to offer a menu for cheap money and with the coupons they make it even cheaper. That's pretty tough for fast food!

Everything was just gone and had to be remade. We have a big rush right in front of us to thank for this. So we give it a “good”.

Fries were little bit soft and stale.

Hugely tasty but still unhealthy :) Unfortunately the spicy breadings are no longer available.

Chicken was really old, hard and cold.

Staff very friendly, food very good. Recommended

The food is very tasty, the service is very friendly. You even get home-made coffee. I'm always super satisfied when I order something there 👍👍👍👌👌👌

The store is a disaster! First we wait 20 minutes for our food and the next day we both have diarrhea! Coincidence? I do not think so

Compared to Polish KFCs, it's a abyss, no ordering terminals, foreign-language service (I don't mean English, let alone German) in Russian - gawarit

I am very satisfied after my visit. The service assistant at the counter took my order and pointed out any sensible adjustments. That excited me. I'm deducting a star from Ambiente because I couldn't use the free WiFi for guests on site. The food was tasty and the outdoor seating was very comfortable. I describe it as “modern longue style”. The parking spaces are spacious, wide and free. It was clean in the restaurant. Particularly noteworthy are the drinks refill area, the toilets, the tables and the shelves where you put the tablet with the food leftovers and packaging waste back after consumption. I had a pleasant customer experience. Therefore overall: five out of five possible rating stars. *****

Kentucky is good every now and then even if it's not healthy 😊

It's honestly a joke that you can't get a milkshake 55 minutes before closing time because the machine has already been cleaned. This is the third time that we had to leave WITHOUT a milkshake. I understand if it's no longer possible 10-15 minutes before closing, but almost a full hour before and every time? It doesn't work at all!

Unfortunately, there was a very long wait after ordering, even though the store was almost empty.

Way too expensive. I used to enjoy going there. But it is not a justified price-performance ratio.

I thought it was better before. The burgers don't taste the same anymore. Coffee corner has been missing for a long time. TV is dismantled. The whole thing looks like they're going to close up shop soon, sorry. Something has to happen urgently.

I first waited at the drive-in for five minutes without success, thinking maybe the intercom was broken... drove up to the counter and waited another few minutes... again no notice from the employees. Then I was too stupid. If you're looking for 'fast' food, you should look elsewhere.

RIP OFF. The app says 12 hot wings for 6 euros. You have to pay 6.89. RIP OFF. I'll report it to the consumer advice center tomorrow

Expensive. Greasy. Unclean tables.

Food was absolutely cold and you could taste that the food had been there for days. The employees give you something other than what you ordered at these overpriced prices. Absolutely unacceptable🦅🦅🦅🦅🦅. An eagle represents the gta star number 5 stars for an absolute crime

I RECOMMEND IT WITH WHOLE HEART

Stupidity or intent? Definitely a good choice if you want to pay the higher tax rate for food in the restaurant for take-away and if you want to pay for individual items with a higher price difference of almost EUR 5 instead of the bucket, even though you get exactly the same. This way you can make customers who don't know what they're doing look stupid. Absolutely bold and certainly worth checking for tax purposes. The complaint was only met with a shrug. 0 points and a report to the tax office would be exactly the right thing here.

2 out of 3 chicken pieces dry as straw!!! Probably been there forever... Coleslaw and fries very good.

Friendly and quick service. The quality of the food met expectations. The cleanliness of the tables and the drinks counter can still be worked on.

Only one cash register is open at lunchtime. Waiting time ok, but could be better. The vegan burger is okay, but doesn't blow your mind. The facility is nice and clean. The staff was friendly.

Nice service, always happy to eat delicious food again :)) ☺️

Almost 15€ for a Zinger box 😱 You can also go to a real restaurant. KFC actually used to have the best fast food fries, but that was once - they had lukewarm and limp things. The Zinger tasted good, but was only lukewarm. Oh, and another annoyance: On the menu board, the burgers are shown with cheese, but you can only get it for a 70 cent surcharge.

The food was intended for a cold kitchen, everything was cold, the fries were not ready and cold. As I said, cold cuisine. ..The service is overwhelming..

We picked up food on Sunday evening and it was an absolute disaster. The hot wings tasted like old fat, the fries were soggy, the salad was sandy, the dressing was forgotten and the meat in it was cold and unfortunately not at all tasty. That was our last visit to KFC. Only the service was nice and it was quick.

We waited 30 minutes for our food, then complained and then he said crispys would take another 2 minutes, so not recommended

Twister was tasty, but sauce was kind of flat. Unfortunately, the chili cheese burger was absolutely inedible, the sauce and cheese together were a very strange combination with a patty that smelled strange. Service friendly

Now relatively. expensive, but that's probably the case everywhere. Friendly staff and good service. Food came quickly, if there are bumps it takes a few minutes, but it works.

The parking spaces are just a damn disgrace. They're so narrow that if you even manage to squeeze into the parking space, you're likely to get the door slammed into the car next to you.

Never again! It was our first time at KFC. We expected crispy chicken. We got lukewarm food. Every chicken grill is better. Thanks for the experience. Once and never again.

Once again, we didn't pack enough. Today I asked again. I probably wasn't understood correctly. There were 6 Bites, 6 HotWings and 3 Crispys missing. Order/receipt see photo. If you are not capable of it, absolutely insufficient. I don't go there anymore.

I was here today and am very dissatisfied. At €8.29, the hot wings menu was too high for the service offered. Although the fries were crispy (in contrast to previous visits), the taste of potatoes was minimal. The hot wings were smaller and not as crispy as on previous visits. The taste is not hot. Sauce from another dish stuck to the edge of the plate. When it comes to service, you can say there is definitely more. Cleanliness can be easily improved, just wipe down tables and chairs/benches. It's a shame I've experienced Kentucky better in other places. Two stars for the fries, which were exceptionally crispy. Visit again. Food was still OK, the fries were lukewarm. The service just cashed in, no question about sauce. Paid €13.99. It's not worth eating here.

I was pleasantly surprised that there is still a KFC where you can order without the touchscreen. Very friendly staff and I would be advised of the Tuesday offer. Unfortunately I ordered too much, but I don't regret it, it was damn good! 😁

Ordered online and was horrified! 18 tiny nuggets for €20! That's rude. Mainly because: We ordered through Lieferando, where there are only TINY pictures of each product that cannot be enlarged - that's why you couldn't see the product itself, just the cup. Yes, that’s right, a big MUG. We expected to order large pieces of chicken. And a meaningless description from the kit for hip, meaningless TokTok English ("Wicky Fricky Slices Slubber Whatnot" etc.) Instead of 18 juicy chicken pieces, as I said: a tiny box with 18 small nuggets - for 20€!!! The most expensive chicken nuggets of our lives. Oh yes - and the fries were half raw and barely salted. I didn't know that something like this was even possible at System-Gastro... In total we got rid of over €50 - and have to cook again today because none of us, not even the children, were really full! Thank you, never again!

Quality has deteriorated, dry mashed potatoes with sauce are saved, butter for the corn on the cob costs €0.50 more according to the employee, it was simply included back then...