McDonald's München Stachus in München

Very good McDonald's, especially the employee Ms. Asllani was very friendly! I'll be back.

Rude staff. Nobody speaks any German and their English is pretty bad. I ordered a meal with fries and an extra portion of fries and the fries were cold, not even slightly warm. I said no at the till and the lady said we have fries like those from Nuremberg. I didn't want to cause any trouble and just said nothing. Afterwards there were two men on the first floor who were so rude. I've never experienced this before. She said eat and leave. Then he just said get out. Neither of them speaks any English or German. They didn't even understand what they had to say. They ruined my evening. I'll never go there again and no one would recommend it.

Fast, friendly service and clean toilets as always. I'm there almost every day. I simply love it and would recommend it.

We went to the McDonald's at Stachus yesterday at around 3:30 a.m. to get something to eat. According to the official online hours, the store was supposed to be open from midnight to 6:00 a.m. and 7:00 a.m. to midnight, but in reality, it was completely closed. Very frustrating if you rely on that and come by especially. Please adjust the hours or ensure reliable late-night service!

I was eating there and wanted to use the restroom. A pushy woman demanded 50 cents, otherwise I wouldn't be allowed in. It was outrageous.

McDonald's is good, but the restroom service is very bad. They demand money as if we were their debtors. We don't eat here. We owe it to them.

Reasonable McDonald’s that is close to station. Has seating in the second level.

I paid for my meal properly, and everything was fine until I went to the restroom. There was an employee at the entrance who immediately demanded 50 cents for using the restroom, even though it wasn't clean or well-maintained. As a guest in a restaurant, you shouldn't have to pay extra to use the restroom. That's why I'm only giving it one star.

It was okay. Could have been better.

The chicken nuggets were soggy and cold, and had been sitting on the shelf for ages...

The most expensive McDonald's with the worst food I've ever been to, but beyond that, being forced to pay to go to the bathroom after eating there is surreal.

The old Turkish woman who works at MC Café speaks in a rude and abusive manner that is truly unbelievable

No app usage and no terminal ordering possible, ordering only possible at the counter, very hectic and loud

The cleaning lady wants 50 cents for the toilet. What can she do? I'm a customer; I can go to the toilet whenever I want. Because of her impudence, I didn't flush and let her examine the slop.

It just gets the job done. The food is mid/meh. They don't have a screen to order from. Clean toilets but you also had to pay a lady to get in.

We were forced to enter the store because after a 10-hour bus ride, we'd run out of food and there was nothing else to eat. The branch by the train station was even worse, as there were crackers everywhere. We entered the establishment around 2 a.m. The store looked like a garbage dump; there was trash everywhere, puddles, and the benches looked as if a raccoon had been searching for something in the upholstery. The restroom cost €1 per person, and for that euro, we encountered an uncleaned and smelly oasis. While we were forcing the extremely bad food into our mouths, several homeless people were hanging around the customers, trying to snatch food. A very alert outdoor survival expert did his business behind my chair during a patrol and shortly after left a small puddle that filled the establishment with an unpleasant urine smell. However, the attentive staff was able to react quickly and wiped the puddle up with a cloth. When we'd had enough of the place, we left as quickly as possible, and after a short while, the "food" saw the light of day again. All in all, a very nauseating experience, so not recommended.

The toilet is paid even for customers 👎👎👎

To get to the seating, you have to climb one or two flights of stairs with your tablet; unfortunately, there is no elevator.

I don't understand why every paying customer has to pay extra to use the restroom. Restroom attendants on the top floor earn a fortune, tax-free, for a service that should be free. Apparently, they don't take no for an answer; they insist on the usage fee without question.

The albanian girl is the best employee they could have hired. She was so kind with us. "Faleminderit" from the spanish and venezuelan guys ❤️

What a cheek we ate for over 30 € and we had to pay for the toilet because we didn't get a receipt

The cashier was too aggressive and keep on asking us the same question without letting us answer it properly

It's a disgrace. The ladies at the restroom are charging me €0.50 to use the toilet. Where have we ended up? Am I not even allowed to wash my hands before eating? I haven't seen anything like this at other branches.

Classic McDonald's but here the employees both times we went for coffee didn't speak English.

Quite nice here, but the toilet attendant is very demanding about the money, which is something you would expect when you go to a restaurant where the toilet is included.

Over charged for water because they didn’t offer tap. Charged to use bathroom. Rude customer service.

One of the cleanest restrooms I have seen in a McDonald's at a tourist spot. A thousand thanks to the ladies that keeps it so clean🥰💖

General Review: This McDonald's at Karlsplatz is one of the largest in Munich and offers plenty of seating. The food is up to the usual standards and is reliable. However, the service system is older: There is no digital display, and the staff clears the food themselves. Customer service is quick and in keeping with the fast-food concept, but the new numbering system is rather impractical. Accessibility: Accessibility is not optimal. Access is limited for wheelchair users due to the lack of self-opening doors and some areas are not completely accessible. Staff & Service: The staff is generally friendly and helpful, but can seem a bit overwhelmed during busy times. It can be particularly annoying when other customers ask for change while eating. Accessibility / Public Transportation: The public transportation connection is excellent. The central location ensures very good accessibility, and opening hours are almost around the clock, which allows for maximum flexibility. Parking: There are no parking spaces available, which is common in the city center. Special features for children: Child-friendly amenities such as highchairs and play areas are available, but the focus is clearly on fast food. Summary: A very large, centrally located McDonald's with fast service, good food, and excellent public transportation connections. There are limitations regarding accessibility, parking, and the older service system.

Everything works perfectly, the cashier deserves praise, but the restroom staff are a nightmare. I was treated rudely from the very first moment, addressed as "Du," misled, and told that I HAD to pay for the restroom. I've never had to tip at any McDonald's in Germany before. If you simply don't get a receipt at the cash register, or if you throw it away with the dirty leftovers, is it within the right of the completely unauthorized cleaners to ask if you have a receipt? I've been told several times in the back seat, "Hmm, you don't have any money." This last time, it reached a fever pitch—the workers started referring to my nationality, insulting me, and harassing my friends who were just standing next to me. When they finally let me use the restroom, they yelled at me that I was doing "pee, pee, persimmon, persimmon, persimmon." The place is nice, but I doubt I'll ever go there again after such behavior.

McDonald's, the old-fashioned way, there are no automatic terminals

The worst Macdonalds I’ve seen in my life. It is very dirty, they didn’t give us reciept. The smell is not good. Just awful. And you have to pay for toilet even though you paid for food.

Our order was completed very quickly – we were pleasantly surprised. Unfortunately, there are no seats outside or downstairs in the restaurant. Since we were traveling with suitcases, it was inconvenient for us to go upstairs, so we sat at the bar. One unpleasant moment was the restroom visit: A woman very pushy stopped us and demanded 50 cents. I told her that I was a guest and therefore didn't have to pay – she was visibly annoyed. I then asked the staff, and they confirmed that the restrooms are free for guests. So don't be alarmed. A particularly positive point: Our cashier was very friendly and helpful – a big thank you for that!

Centrally located at the bustling Stachus square, this branch offers fast service in the city, ideal for a spontaneous breakfast or shopping break. Plenty of space, clean, and reliable—a real urban gem.

McDonald's at Karlsplatz Very good and friendly service, good food The restrooms are always very clean, very well cleaned, and scented The restroom cleaners are always very nice, friendly, and helpful Everything is always top-notch at McDonald's Annabelle

You should be shy to ask more than 4 EUR for a bottle of water

The quality is appalling. I've given this branch a chance several times, at different times of day and even on different days of the week. The fries feel like they've been left over from the day before, and they're cold and soggy. The same goes for the nuggets and burgers. Other branches do a better job.

Please do not eat here the food is cold and tastes disgusting

Good and fast service, top location and good food

The cleaning ladies demand entry to the restroom. Anyone who doesn't pay isn't allowed in. As a guest, access to the restroom is normally free. Payment is voluntary. In my opinion, the store management needs to improve this.

In Italy, it's much better!! The fries are good. I got the grilled ones, and I have to say, they're crispier and more flavorful than the regular ones. THE CHICKENBURGER IS NOT A GOOD PART OF THE MATTER!! The bread is shiny and cheap, and there's NO white sauce, miserably replaced by a sour-spicy sauce that doesn't really fit the bill. I prefer the place in Pieve Fissiraga (Lo)!!!!

It was far too crowded, and the cashier treated me with a truly unfriendly attitude. On top of that, asking for money to use the restroom when I'd already spent €20 there for a meal is completely unacceptable. They're ripping people off. On top of that, the lady at the restroom started rudely harassing me in her nonexistent German.

Got charged for going to the bathroom, unreal

"Restaurant visited by noisy Africans in the afternoon – risk of clashes."

I never write reviews, but this McDonald's was the worst I've ever experienced. Sauces were forgotten, unfriendly brushing off when asked, the meat was far dry, no sauce on the burger and to make matters worse, the toilet itself was chargeable for customers. Most terrible McDonald's experience, never there again!

I saw live how he played around with his nose and then flipped the burgers, after which he didn't spit into his elbow but into the crowd and once I saw LIVE how his nose snot fell into the fries. Also once fries fell down and he just put them back in the bag and touched them without gloves.

It's a busy branch, but the staff are very helpful. There wasn't an elevator to take our strollers upstairs, but the security guard and cashier were very kind enough to help us. They helped carry the trays and take our strollers out.

One of the most iconic McDonald's in Munich. The only small detail is that it's always full, so be patient, but it's worth it.

**Rating: Truly disappointing service at McDonald's** I'm truly stunned and disappointed. Our visit to McDonald's wasn't just a disappointment—it was a real disappointment. What we experienced was the epitome of poor service. First, we were given completely wrong products. We were looking forward to our food, but what we got instead simply wasn't what we ordered. But that wasn't even the worst part. When we tried to resolve the issue, we were simply ignored—as if we were the ones to blame for the order being messed up. No consideration, no apology. We were literally brushed off. It felt like we were just a nuisance, like we weren't entitled to proper treatment. The feeling of being taken for fools is probably what hit us the hardest. Instead of taking care of the matter, we were made to feel like we weren't even allowed to complain because we supposedly didn't know any better. This indifference towards customers is simply unacceptable. What a bitter taste we've left in our mouths! It's simply unbelievable that you have to experience something like this at a chain like McDonald's – you normally expect at least the bare minimum of respect and service. But instead, you just feel ripped off and disappointed. We will definitely never come back. We won't be going back to McDonald's until they fundamentally change their service. I can only advise everyone to ask themselves whether there aren't better alternatives where you, as a customer, are at least still valued.

Instead of vegetarian plan nuggets, I got pepper nuggets (with meat). I only noticed it too late, after I'd already paid...

Very tasty McFlurry, Smarties still a bit frozen

Unfriendly, terrible cashiers. I do not recommend this restaurant.

The worst McDonald's I've ever been to. Rude staff and stuffy atmosphere.

They don't speak German or English and there are no machines for ordering yourself.

Old style McDonald’s toilets are paid. Air conditioning doesn’t work so it’s hot inside. Tables are dirty and hamburgers are terrible.

I went to this McDonald's and I have to honestly say the staff was terrible. I placed an order, but the employee didn't take down everything I ordered and was very rude in his responses.

At the CSD the prices for drinks are simply raised

Hello, I wanted to get a Happy Meal for my son today. Unfortunately, there was no hammerhead shark. There were no Playmobil toys at all. We were coming back from vacation and we actually have a tradition of going to McDonald's once in a while. I'm disappointed. What's the point? There were only 100 of the same Minecraft toys - a real shame. Not recommended.

The staff is a real joke. Incompetent and unfriendly.

The first McDonald’s in Germany that I see without any self-checkouts 😅

It's just because of Stachus, I don't think I need to say more about it...

We wanted breakfast, but unfortunately, there was none. We could only buy something to go at 6:30. Eating in the restaurant was unfortunately not possible at that time.

The Chicken Big Mac is one of the most disgusting things I've ever eaten. Also, I received plant-based chicken nuggets instead of regular chicken nuggets. An experience that traumatized me, as I have a strong aversion to plant-based supplements. The Fanta was fine.

Well, the bacon & egg McDuffins were already hard for the customers who might come in, and were accordingly "chewy" 😬 When I had to go to the restroom, I asked them not to take my coffee away. But when I came back, it was gone. At least they're trying to keep the store tidy. However, when I asked about my coffee, they made me a new one, so it wasn't bad at all. 😉 But in terms of appearance and the cleanliness of the restrooms, this is one of the best McDs I've ever seen.

The food was okay, but due to the relatively small restaurant area, the seating was pretty close together. There are definitely nicer branches, but otherwise, it was perfectly fine.

No displays to order like from 1990

As a vegetarian, one was given chicken nuggets.....

I really like that they still serve coffee in porcelain mugs, it makes coffee so much better. Please do not change like other macdonalds

Just what we needed after landing in Munich this early morning!

If you want to experience the worst of old Germany, come to this place. Here you'll find the arrogant and despicable manager (who still hasn't figured out why the 1930s war machine was defeated), the submissive waitress with broken English, the toilet attendant who demands money at the entrance, and the product that comes with everything you asked not to come with ("no lettuce or mayonnaise" could only be an idiotic request from a lesser people). In fact, every customer should pay just to enter this place: once here, we're transported back in time. We're transported to a world where the only thing missing is Erika on the speakers. A unique moment.

Unfortunately, I'm very disappointed. I just wanted to redeem my collected points, but my app went haywire. Then I asked for help, and the woman just turned away and ignored me. Terribly rude staff, unfortunately.

They won’t let you in the toilet without tipping.

The McDonald's at Karlsplatz 10 is centrally located in the heart of Munich—perfect for a quick break while strolling through the city or after a day of shopping. The branch is spread over three floors, ensuring plenty of seating, especially in the quieter upper level. The staff is generally friendly, and the food is up to the usual McDonald's standards. However, it can get a bit crowded and noisy during peak times. The restrooms are clean, but there is a charge. Overall, a solid choice for a quick snack or coffee in a central location.

A rip-off when you use the restroom. They charge you 50 cents, and for each coin, the coin is immediately removed from the cash register and hidden away. Potentially a case for customs and the tax office.

Well, its Macdonalds and the name speak for itself. This one is really big, several floors. The food just as good as you expect, the service is very fast. As a bonus point - very, very clean toilet, which sometimes a rare thing in big public places. Recomend!

This place quite good and nice customer service but Last two times when I came here to eat a quick meal there are some people asking for money and food, while I am eating and if didn’t give anything to them, they keep standing there and watching us so we have to give them something and it keep happening to me . I don’t like this environment because of this problem

Unfortunately, we were very dissatisfied with our last visit here. Despite a long wait, the food was already cold by the time it arrived. The burgers were not only cold but also of poor quality – the buns in particular seemed dry and tough, as if they had been sitting for too long. The fries weren't fresh either: they were cold and soft, which clearly indicates poor preparation or too long a wait. Overall, the quality of the food didn't meet expectations for an international fast-food chain. McDonald's is known for fast, hot, and reasonably fresh food – which made this visit all the more disappointing.

Everything is great! Always my pleasure

That was very rude! I was simply ignored by an employee! I'm disappointed!

Food cold, fries like cardboard, disgusting, 30 euros for nothing. Never again.....

I usually really like the coffee at McCafé, and I also like the cheesecake, but the cutlery, both the cake fork and spoon, is very unsightly and looks dirty and covered in limescale. When I asked, I was given a different fork, which had even more stains. Apparently, there's a fundamental problem with the dishwasher.

Well, there's a lot to improve from my perspective. There's no vending machine, the person serving the fries eats them with their hand, no gloves or anything, and then goes on to touch the register, the money bar and everything.

Food not as hot as expected, it seemed already cooked for sometime already. Its a take away, otherwise we already ask for change.

Today we went to this Mcdonalds and we asked the worker if we could get a free gluten burger. She said yes, and when she gave it to us it had gluten bread. We told her we asked the one gluten free, and she told us that there were not gluten free burgers and she didn't repair her mistake, and we had to leave with an already paid burger we couldn't eat. I think it's embarassing that the workers lie to the clients and make them pay for something they are not able to eat. It was really not that hard to explain before ordering that in this McDonalds they dont sell gluten free products. The worker was a girl wearing black glasses. Awful. Today we were at McDonald's and asked the employee if we could get a free gluten free burger. She said yes and gave us bread containing gluten. We told her we'd ordered the gluten-free option, and she explained they didn't have any gluten-free burgers. She didn't correct her mistake, so we had to leave with a burger we'd already paid for and couldn't eat. I find it embarrassing that employees lie to customers and make them pay for something they can't eat. It really wasn't difficult to explain before ordering that this McDonald's doesn't have gluten-free products. The employee was a girl with black glasses. Horrible.

Actually 3 stars but -1 for no app/coupon availability

Very friendly staff, fast service and restaurant with enough space to eat in.

They refused to give me the Golden Meal offer and said that it was limited to booking from the application, even though I explained to them my weak German language so that I could reserve it from their application.

Why do I as a customer have to pay 50 cents for the toilet? Burgers were thrown into the boxes so that you had to put them back together yourself. In the restaurant on the 1st floor there are either homeless people or people sleeping off their intoxication. Generally very messy and dirty.

Good and fast. Mohamed is verry simpatic and kind. Thank you.

Mohamed provided us with exceptional service! He was extremely kind and welcoming. The fact that he spoke French made our experience much easier. I highly recommend him!

Even though we had already paid for the food, we were not allowed to use the toilet. The woman at the toilet asked for additional money. Glasses were only available on the menu upon request. Overall very unfriendly.

There are no self-service checkouts; even customers are required to pay money to go to the toilet.

Mohamed aka the goat cooked us a meal worthy of the greatest

The 50 cents when going to the toilet are illegal without a receipt, all black money.

Impeccable service, nothing to complain about. HM to Mohamed who is polyglot 🙏🏾

We and our group all ordered with Mohamed. He was very kind and very caring. It was also very fast! This is why I gave 5 stars for the service.

Cute, in the usual McDonald's style. Very dirty on the floor, on the tables and sofas.

I just bought the Minecraft Movie Menu and as always I started eating it with my favorite sweet and sour sauce. In the second sauce I opened I noticed a white streak. Since I have poor eyesight, I initially thought it was just a potato that had fallen into the sauce. After eating this sauce, I looked closer and noticed that this white stripe looked a lot like a worm. I was very taken aback and my friend then went to the checkout to complain, to which she replied: "It can't have gone into the sauce 🤷‍♀️!" and took away the sauce and gave me a new one. After that I just started shaking really bad and couldn't eat anymore. I have attached a photo below. Please clarify this situation.

For such a large branch, ordering was very quick, it was very clean and there was enough seating. The toilets were also clean and the cleaning staff were very nice.

I consumed at Mc Caffe. The evaluation is for this one.

I ordered it and it took me 15 minutes to receive my order.