McDonald's München Stachus in München

Everything is terrible! I paid 20 euros for the menu, and when I went to the toilet they decided to charge me 50 cents. When I refused to pay and tried to get through, they used physical force on me, despite the fact that the last time I went in without any problems, when I went to the administration to figure it out, they told me that this is Germany and here you have to pay for everything!!!

1 star - Illegal conditions in the toilet area 🚨🚽 - A case for the authorities It is absolutely shameful what is happening at the McDonald's on Karlsplatz. For months - if not years - undeclared work has apparently been carried out systematically right at the toilet entrance. Two Colombian employees stand there permanently and collect 50 cents per visit to the toilet - without a receipt, without any official notice, without any legal basis. The whole thing seems extremely organized and has nothing to do with an individual case. 💸❌ The way in which the money is being collected – almost through pressure – is unacceptable. You eat in a restaurant and then get literally ripped off when you go to the toilet. It's not about the 50 cents, but about the mass amount of cash that is illegally collected here every day - and apparently under the noses of management. 🕵️‍♂️⚠️ Where are the financial police here? Where are the customs? The fact that a global company like McDonald's tolerates such conditions is a real scandal. This behavior is not only dubious, but simply criminal. ❗️ Never again McDonald’s Karlsplatz.

50ct toilet is a bit of a shame, but not as bad as the lack of charging sockets. I don't think anyone would be eager to work at the Stachus McDonald's, but it would still be a huge help in an emergency. Otherwise: in the middle of the city, so it can be crowded. You can still receive personal service here, which I really like. I come here for the McCafe strawberry cake and free internet (max. 3 hours like with all Macs).

The wrong burgers regularly end up in the to-go bag. You always have to check. Today again a chicken burger instead of a double cheese.

There are so many people here, you have to wait in line for hours

We were there and it was crowded and not clean. No recommendation

You simply won't be let into the toilet if you don't have cash with you.

This McDonald’s at Stachus in Munich is a decent option for a quick meal, but it lacks some of the conveniences found in other locations. Unlike many modern McDonald’s restaurants, this one does not have self-order kiosks, so all orders must be placed at the counter. During peak hours, this can mean long lines and a bit of a wait. The restaurant itself is spread across three floors, with the McCafé located on the third floor. If you’re looking for a quieter spot, the upper levels may offer a bit more space, but the entire location tends to be very crowded. The atmosphere can feel chaotic, especially during busy hours. Another downside is the restroom, which requires a small fee for access. While this is common in some European McDonald’s locations, it can be inconvenient for customers just stopping in for a quick meal. As for the food, it’s standard McDonald’s fare—nothing extraordinary, but consistent with what you’d expect. However, due to the high volume of customers, cleanliness can be an issue. Tables are often left uncleaned, and the overall dining area can feel messy. Overall, while this McDonald’s is convenient for a quick bite in the city center, the lack of self-order kiosks, crowded environment, and cleanliness issues make it less appealing compared to other locations. If you’re looking for a more relaxed experience, you might want to try a different branch.

Never again! I've never seen such a dirty shop! When was the last time it was cleaned properly? I will now handle it the same way as others by informing the responsible authorities and ministries about untenable conditions. You really have to worry about your health. Big problem with bugs.

Everything was very good, the food came warm and there was plenty of space. Can't complain. The mini pancakes are super good

Food is cold. Every two minutes you're harassed by an aggressive beggar.

Triangular without end and had fluff in my food

has an early 2000s look. no self service, no screens. loved it.

Disastrous staff who don't speak a word of German. Instead of one meal, the woman gave us two and cashed in. Half of the bread stuck to the wrapper on my McWrap, so my McWrap was only half there. See picture. A rip-off! I'd love to give it 0 stars, but unfortunately, it's not possible.

Small meal no lid on my coke no side with breakfast meal

Poor service. Unfriendly staff and incorrect orders. The restaurant is not clean.

Very cozy McDonald's in the city center. Fast service, tasty, clean, comfortable place to sit, not too many people. There is a very clean toilet for 0.5 euros.

On 14-03-2025 around 10:30 PM , I am extremely disappointed with my recent experience at McDonald’s. I ordered plant-based nuggets, but to my shock, I was given chicken nuggets instead. This level of carelessness is completely unacceptable, especially when dietary preferences and restrictions are involved. Not only was my order incorrect, but the staff also did not seem to pay attention to customer requests. This was a frustrating and disappointing experience, and I will not be visiting this location again. I expected much better service, but unfortunately, it turned out to be a truly unpleasant experience.

Little seating and a bit hidden in the basement. Otherwise typical McDonalds.

I saw that two guys wanted to buy something and asked the manager about it and the manager replied him. After that the manager was laughing with his colleagues on those guys

Seating area is closed until 8am, no self-service terminals

Dear McDonald's Customer Service, I am writing to express my disappointment with my recent experience at your [location] restaurant on [07.03.2025 03:00]. I placed an order, but unfortunately, my food was delayed for more than 20 minutes, and in the end, I never received it. Additionally, it appeared that the ordering system was not functioning properly, which caused even more confusion and inconvenience. The staff seemed unable to resolve the issue efficiently, and I was left without my order after a long wait. This experience was very frustrating, and I expect better service from McDonald's. I kindly request that you look into this matter and provide a resolution, whether it be a refund or another form of compensation.

Relatively friendly, but super slow in the morning, and simply leave customers standing while people talk and chat in small groups.

You are blackmailed into paying for toilet visits even though you are a customer. No receipt, no sign where it says nothing. It's best to report it to customs today because of black money. The woman at the toilet collects €50 in 20 minutes because everyone has to pay €1. Calculate for yourself what she earns after eight hours. The branch manager will take care of it when customs is at the door.

Cold fries!!! Hamburgers cold!!! Service underground!!! I was able to experience MC in the 80s👍 Sorry, you can't do anything for €10. delivered!!!

Breakfast with a good and strong strong coffee. Clean bathrooms and the first Macdonald I have seen so elegant.

Excellent place to eat quietly 😋

Food was okay, but this McDonald's is just too crowded

Cold pre-made burger, strawberry milkshake had no strawberry (?). Cashier was rude, wouldn't/didn't know how to make a meal deal and said they had no curly fries only for us to see the next German customers get curly fries !!! Very strange, wouldn't recommend

this was the most tragic mcdonald’s i have experienced in europe so far 💔 burgers were pre-made and cold. my partner wanted a milkshake as part of his meal deal to which the employee just replied with a “no”? ordered a strawberry milkshake anyway and it had no strawberry in it?? the cashier was very rude. i asked for curly fries as we don’t have them in ireland and she said “no” so i got regular fries instead, no biggie! but then as we sit down, a group of german girls come upstairs with a tray of 2 curly fries.. :/

Fries cold, not tasty, staff at the checkout very rude! Gave me a wrong burger and tried to use a poor argument to refuse to replace the burger with a real one. Toilet staff also demand money...

Counter/checkout area smeared with dried ketchup residue, staff rude, unmotivated, more interested in talking to each other than serving customers, bench and tables dirty

Disrespectful!! - Employee in white shirt insults customers in his local language. Unfortunately, I understood it and hope the management uses this information to talk to him. Customer friendliness 0 stars

The one who takes orders is very rude

We got old and cold nuggets when ordering 2 times 20 pieces. What a rip off.

The MC was OK Since it is an old system, the food is pre-produced, which means that everything sits there for a long time. The fries weren't that fresh either

The “ladies” at the toilets are a disgrace - they point their finger at the plate telling you to leave money there - next to them the cup full of coins is a disgrace because there is no soap and the toilets are dirty and they are also used for toilets at Mc Donalds for free!!!!!!!! A huge swine and they should disappear with the coin cup, it's fraud and should be reported!!!!!!

New Year's Day 2025. Wanted to try the McPlant burger which we don't have in USA. Cashier was rude and he gave me a burger that happened to be made already and on a tray with what looked like a used paper tray cover. Great location in a historic area, though.

Very large McDonald's with lots of space and ordering is done quickly. Unfortunately no digital ordering terminals. Toilet costs 50ct.

Unfortunately, not only does the quality of the food decline, but the service people are more than unfriendly when placing the order and, much worse, they don't know the range. They're not supposed to explain quantum physics, but the burgers should already know it. The fries weren't salted, some were cold, the salad was stale. Only mass counts here. It's a shame, other branches try much harder.

Unfortunately the staff was very unfriendly. The atmosphere is also very dirty and the food was of course nothing special.

Charge you to enter the rest room

How should you describe it?? Loud, overcrowded, chaos at the checkout, staff unfriendly and large fries only three quarters full. Not a nice McDonalds! App coupons also not possible to redeem. Cashiers spoke bad German, This made ordering a bit complicated.

Service could have been a little nicer when ordering

There is no self-service (very modern), children are running among the tables. The receipt is also not given for an unknown reason. The toilet supposedly costs 0.50€, which is OBVIOUSLY nonsense. The food in general is ok but nonsense with their application for coupons (it works sometimes) the choice of sauces was ketchup and mayonnaise (in Slovakia there are about 7 of them) and also in other countries there are very frequent seasonal delicacies. There are no staff on the floors, the furniture is old, as is the design (from the 2010s) Ours is better :(

Was cheated out of money by staff. The bill for €12.99 was deducted from my account twice. The manager on site did not want to refund me the amount, even though he recognized the error (overtyping the cash register). A chargeback to my account as promised never took place. McDonald's customer service is unresponsive. Absolute impudence. If there is no further response, legal action will be taken against the franchisee.

The workers were so helpfull, we couldn’t speak german and they helped us and their english were so good.

Funniest Mc branch, there's always something going on there

Double drive through is truly a game changer

I noticed in this McDonald's that some people take off their shoes and eat with their hands, which I find inappropriate. I also find the paid toilets with time limits unpleasant.

Very sad. I expected more of the Double cheeseburger.

Fucking crap, in the truest sense of the word. But delicious. 🤤 🍔 But a little TIP. Be careful, you don't always get what you order here. 😉 Right now again, wrong dip. The last time it was the wrong burger, I think I slapped it right. And again I didn’t win €100,000😔.

Having to pay to use the toilets in a McDonald’s is a joke

The MC-Rip was disgusting, passed through and cold, no table service, I was with my roommates from the STZ Wartenberg open area for a company outing in Munich at the Museum für Kunst im Jugendstil Galerie moderne Klassik, then at the beginning of the Christmas market at Marienplatz Munich, then at MC Donalds at the Alter Peter near the Viktualienmarkt. For €10.00 without a drink I could have gotten something to eat, but then I felt sick and had to vomit from eating this soggy MC-Rip! Greetings and Merry Christmas from Werner Treuter from Haus STZ 85456 Wartenberg near Erding

When you order (instructor + new employee) you say exactly what you want, drink, ketchup and "to eat here". Then you are asked what you would like to drink and ketchup or mayo. So repeat. Afterwards you have the to-go bag in front of you in which there is neither ketchup nor mayo.....great achievement, there wasn't even much going on for this branch.

disastrous McDonald's! But I have to indirectly defend the operator here, in a city location and, like here at Stachus, it is hardly possible to operate a good branch in a hygienic way. In addition, mass preparation is made here in advance due to the rush, which is what you can see and taste. Salad in the burger was stale, nuggets were completely dried out. Ambiance is theoretically good with different levels to sit on, but relatively narrow and too many people. It's never clean and stinks. Ordering only possible on the ground floor without table service. There are no panels. Very old school. Overall, a McDonald's experience from the last millennium... I'm used to much better from the brand now. I will avoid such branches in the future. By the way, we went to the Christmas market, it wasn't even completely overcrowded, but nothing. Too bad even for a quick meal.

If you have a choice please go to another place, I was surprised first when I got my meal within a minute then when I taste it everything got clear, they prepare it in advance, fries dry, burger bun and cheese inside also dry, no matter how busy it is I never saw McDonalds like this.

Unfortunately our visit was disappointing. We waited over 30 minutes for some McMuffin Egg and Cheese – and that was at a fast food restaurant. The manager noticed the situation but did not respond or apologize. What was particularly annoying was that we had to pay 70 cents to use the toilet. It almost felt like blackmail.

A wonderful place to spend 4 hours at night waiting for the train. Only aggressive Bayern fans who encourage you to fight prevent the Five-Star here.

To put it bluntly: I just accidentally got into a conflict between the toilet staff and an apparently underage customer. She had to go to the bathroom and didn't have 50 cents on her. She was told in a very rude manner that she wasn't allowed to go to the toilet without paying money. I eat here regularly when I'm out and about and I'm also regularly told that I'm not allowed to use the toilet if I haven't paid. A cleaning lady once charged me €2 for it. I don't think that's part of the McDonalds concept... or do the cleaning staff work here for free? After today I would like to appeal to the operators, in my opinion the girl was on the verge of crying until her mother came along.

TOILET RIP-OFF MC'Donalds take care of these dirty gangs.

Since when are people here forced to pay money to use the toilet?!! Put up a sign saying it costs money or tell the “ladies” not to push the customers cheekily!!

Very fast service, friendly attention from the staff, it has 3 floors, and on the last one a McCafe! Advisable!!!

I've eaten at this McDonald's and I didn't like the food especially on weekdays and it was very crowded

The order was accepted very quickly and while one lady was giving the rest, the other had already prepared the order. We were very surprised at the speed, but the burger turned out to be just warmed up, giving the impression that it was almost a day ahead. That's where the speed comes from

Ok to drink coffee...or to eat if you are in the mood for such food...

It's a little crowded inside. According to my expectation, food quality and prices were good. It can be preferred for a quick meal. I had to change the cashier because some cashiers did not speak English at all. I think it is necessary to know the word Hot Sauce in English. Apart from that, my food arrived hot and the surroundings were clean. I waited an estimated 8-10 minutes for dinner.

Located in a busy area, very suitable for a short stay and rest

No one I don't recommend the staff is Audi they have the impression of pissing them off with each farewell request

It is dirty, boring in design, has loud music, too loud to talk, but okay place to eat. They are selling toilet pass

Unfriendly service sold me fries without ketchup - so unfriendly just because you changed your wishes once! That doesn't work if you want to buy your child fries with ketchup and mayo

One thing in advance...if you stop at McDonald's, you've generally taken a wrong turn somewhere. But what is “served” here is really the very last thing. Greasy burgers or not...if the shit is pouring out of your burger when you look at it, the package is completely soaked and you're getting sick with every bite, there's a lot going wrong here. 1 star for the cashier, after three attempts I didn't have the feeling that she really understood me, but at least she seemed to have tried. I can't say the same about the guys in the kitchen. A shame this store, in this prominent location.

The worst burger I have ever seen, hard bread, raw burger, inedible potatoes. Better to go hungry than go through this place. It's disgusting.

The WORST service. If you get up in the morning and feel like you're craving rock-hard burgers, then when you make a complaint you'll be called by the disrespectful, aggressive cashier, yelled at and finally told "shut up". Then you've come to the right place in this low-level branch. Where the cashier has more say than the shift manager.

A request to McD. Make sure that babies (!) don't have to stay in the restaurant at 9:30 p.m.... 😞😟 They belong in the bed and not in an environment like that. Even if the young parents are of the opinion that everyone does what they want. Yes...that's exactly why they start crying. It is not quiet in the restaurant and disturbs the well-being that it needs. Here more attention would be required for the baby's sake than for the big business.

Very disappointing for an MC from a city like Munich. No taste, no flavor and a cold welcome!

-kinda bad happy meal didn’t make me happy. it was okay -free sauce and frucht-quatsch 10/10 -in Romania better

A total disaster, fries sloppy, burgers dry and not hot.

Why don't they give me a check? There are some additional payments that are not included in the application. Lots of people and very long waiting times. There are no self-service terminals, which would obviously speed up the order processing process. I didn’t receive a jar of promotional forfeits as in the coupon... In short, don’t worry about service and reviews here.

They hand you the wrong sandwich. Check it before you take it home.

BIG MAC becomes the mini mac -and it is 10 euro ....disaster

Took my boys here for a quick bite to eat while we were on a short break in Munich. Staff serving food were under attack from rude German people, staff doing their best despite customers expecting a Michelin star experience. When paying for food in a restaurant, you do expect free access to toilet facilities, not sure if the charge was official or a grift being administered by staff. Atmosphere slightly affected by a grumpy woman standing by our table and staring at us until we left.

We were there with 2 people and 3 burgers were forgotten in the 2 orders. How does something like that work?? Unfortunately we only saw her at the hotel and couldn't be reached by phone. Very disappointing performance!!

Good McD but nothing exceptional.

Well, this terrible place angered my master when a lackey dared not to give him a tubular aid to accompany his tasty drink made of phosphoric acid, served in a polyethylene-coated vessel. Even now, even though a few moons have passed, I still feel his anger. This could have been avoided! Now my Lord will unleash his full wrath on me.

A poverty of McDonald's, the potatoes are not edible

Always full, no machine ordering and the architecture always causes confusion when queues form

Today's shift on 10/21/24 was pure aggression and rudeness. Is this still a McDonald's franchise or is it purely amateur theater? Such people should not work in customer contact.

Great location, but the worst burger I've ever had in a McDonalds. Tables were dingy, there are still no ordering terminals.

The food is always cold, old & out of the standard ways of MC to make burgers.

Ordered a chicken burger and got a cheeseburger, but turned out to be a good mistake cause the cheeseburger was REALLY GOOD!

It was a paid toilet, very funny.

Service in this McDonald's is a complete disaster, unfriendly to no end👎🏼, the staff urgently needs training in dealing with customers👍🏼 I'll put it simply: 1. You are greeted listlessly by the employees, reaction, body language, facial expressions and gestures say it all! 2. Private things have no place at work, put them in your pocket, in your locker or somewhere else and don't take them out again until after work! 3. Tables are dirty, no staff to wipe them with a cloth or sweep the floor. 4. If you don't feel like working with customer contact, then you should leave it and look for another part-time job/mini-job/job as quickly as possible! 5. Not every day can start well, of course no one is perfect, but no one benefits from it and especially not the customers who come by relaxed and happy! A friendly smile says more than words 🙂

nh friend of mine ordered 2 chicken burgers and got 2 cheeseburgers and no receipt and only mayo on 3 packs of fries and no ketchup, if I could I would give -1 stars

I ordered chicken bruger very often, but sometimes I got CHEESEburger instead of CHICKENburger, this is because the employees at McDonald's do NOT speak or understand German. I find this very unacceptable as this happens more often than it should. -1 star if I could

Worst service ever, I once worked at McDonald's myself but it was subpar, people who pushed me were given preferential treatment and we simply weren't served at all, rude!

Please remove the beggers outside the toilet. They're just chatting and not even cleaning. But they ask for money each time you need to use the toilet. I pay for the food and i should be free to use the toilet without paying a fortune

The staff couldn't speak English, they couldn't understand and became impatient. In front of everyone, they sneezed on my cola, and the fries didn't even come with ketchup. The service was terrible, the food was awful, and it embarrassed the Germans. Das Personal konnte kein Englisch sprechen, sie haben nichts verstanden und wurden ungeduldig. Vor allen Leuten haben sie auf meine Cola geniest, und die Pommes wurden ohne Ketchup serviert. Deutschen. The clerk didn't speak English, was impatient when he didn't understand, and sneezed on my Coke in front of everyone. The French fries didn't come with ketchup. The service was terrible, the food tasted terrible, and he looked German. face

Spectacled snake fucked us First he deletes my coupon from the app Then he sells backlava to my foreign colleague? I'm extremely disappointed but nice

Fast service. Delicious food. Lots of visitors