McDonald's in Darmstadt

This is my first Google review, but after the shocking treatment I received on 3/2/25, I feel compelled to do so. After a long day and travel, I went to this McDonald's with my boyfriend and a friend for a quick bite to eat. We were tired and ordered at the order terminal. My friend wanted a McFlurry with Smarties, but the terminal only showed the plain version. I was distracted and thought he took it anyway. Additionally, the terminal did not print our order ticket. Later, my friend saw that other guests had a McFlurry with Smarties and asked me to ask when picking up the food. At the checkout I explained to the employee that we had chosen the wrong option and wanted the Smarties-McFlurry. She seemed helpful at first, but then realized that the McFlurry wasn't even on our order (my friend had changed his mind). Instead of remaining objective, she began to ridicule me in front of her colleague and imply that I was lying. When I calmly explained to her that it was a misunderstanding and that I was willing to pay, she became loud and accused me of deliberately lying to get the McFlurry for free. I tried to explain to her that it would be absurd to order two menus for €12 each and then cheat for €3, but she continued to yell at me in front of other customers. I ended up leaving the store without the McFlurry and feeling bad. I am an honest person and I don't like to be portrayed as a fraud for no reason. I hope a manager checks this behavior. Maybe the employee had bad experiences with other customers, but you can't treat people that way - especially when they apologize and want to pay. Sad and completely unprofessional.

The dirtiest McDonald's I've ever seen. Craziness

I have waited for my burger and nugget for 40 mins

A 24 hour McDonald's that doesn't even have any burgers because they clean it and actually have zero stars.

Unfortunately, these McDonald's were very dirty and hadn't been cleaned and nothing was just disgusting to eat

Wenn es gibts hatte ich den mit NULL bewertet. McCrispy mit BECON Zeit Wann……..? Schlechter Manager wer nicht weist wie Mann es handeln soll. Einfach Unverschämtheit.

Service halfway ok, food system catering. Incredibly smelly and musty toilets. The men's toilet faucet is broken - please refer to the changing room. There are no towels there. If the sanitary facilities are a measure of hygiene in this restaurant, one can only say: stay away!

We've been to the drive-in three times now after shopping. Each time we were served very well by a nice lady in a way you don't get from McDonald's. She thanked us for waiting, asked kindly for more milk for coffee, for example, and wished us a nice day. Great, very exemplary!

Ordered to take away here for the second time and half of the order was missing the second time, which I noticed at home... of course no one answered the phone... an absolute disgrace 😡😡😡

Unfriendly, dirty, long waiting time

Hello This evening I visited the McDonalds in Darmstadt at gräfenhäuserstrasse 89. I'm really not someone who is easily shocked, but that was the worst visit to a branch I've ever experienced. Unfortunately I can't upload a photo file here. In plain English, this branch is the very last one. The hygienic conditions are a disaster. Garbage on the floor and tables is endless. Fries on the floor across the restaurant The bad thing is that no one cares. Instead, a small, southern-looking young gentleman sets the tone very loudly and insults the customers behind the counter if they don't pick up their food, order or complain about something at his whistle. On top of that, his colleagues were insulted with several swear words in different languages. Guests also notice things like that. And last but not least, the homeless, heavily drunk guests sleeping in the restaurant and nothing was done or after a very long time the young man tried with a colleague. I've never experienced anything like this. LG

Car switch. 10 minutes delivery time. Cheeky service at the counter, rude reaction to voucher. Filet o Fish bone dry! Inedible! Thrown away. Never again!

Always check your order if you have a large package and order takeout. Check what you received as often there are not enough products.

Very bad service, waited 45 minutes for an order, asked twice about the order because it was forgotten. A lot of people were in front of me even though I had ordered before

Very very expensive and very poor service

In my many work-related visits to various fast food restaurants, I have never seen such disgusting toilets anywhere. This was my third time there and it just keeps getting worse! I definitely get my coffee somewhere else. I can't get the smell out of my nose anymore. This is probably not the smell of urine from a single forgotten toilet cleaning, but rather the smell of urine from the last few weeks and months. The toilet floor was so sticky that every step to the ordering counter squeaked.

We stopped by McDonald’s to try the ice cream, and while the taste was okay, the overall experience was not great. The service seemed uncoordinated and took longer than expected, which was a bit frustrating for such a quick-service restaurant. If they could improve the efficiency and organization of the staff, it would make the visit much more enjoyable. For now, it’s just an average experience.

2nd time in the last month ... the automatic counters without paper ... no invoice/order, and as expected wrong order, no way to proof anything... staff between average to rude and Toilette like a stadium ... ... in my opinion, this McD has a nice location but administration should care a bit more ...

Nothing beats McDonald's late night meals after a long day's work.

It has happened several times that the staff is extremely overwhelmed. Orders were not made correctly or you had to wait over an hour for the food. When I asked where the food was, the answer was rude and it was almost ready. We then got the cold food after we went to the manager after an hour and complained. The burger was also missing sauce and was a bit squashed. Overall, this McDonald's wasn't really clean either. I wouldn't visit this McDonald's again in a hurry

I haven't seen such a dirty toilet facility in a long time.

I would happily not give a single star for the service. Absolutely unfriendly, they just throw the food around. The cash register is rarely used and breakfast is eaten with “it doesn’t matter”. Complete juice shop.

The quality of the food was not good

If you are vegetarian you get real meat. HAPPENED TWICE IN A REAR ONE.

I'd rather not write about my experiences with this McDonald, but one thing is 100% certain, this McDonald will never see me again. I have now written to McDonald's Germany directly and shared my experience there. In my opinion, that makes more sense. I would recommend it to everyone here so that things can get moving.

If you like greasy tables, sticky shoes, bad food and unmotivated staff, this is the place for you!

Completely overwhelmed, recently dozens of customers, including me, waited 30-40 minutes for our orders because a certain curly-headed person deleted all the orders. First and last time. The older gentleman with short hair deserved a promotion and ended up running the shop alone. After I received my food after 30-40 minutes, all the burgers were cold and the nuggets were soggy because everything had probably been there for a while.

the food doesn't taste freshly prepared and the patties are dry, the staff is super rude to the customers. In general, the branch does not seem hygienic. The delivery service is no better. 2 hour waiting times are not uncommon. I definitely won't order here again. I'm surprised that management doesn't do anything about the many negative reviews.

When will McDonald’s Germany put things in order here? It's been a while since I decided to visit a McDonald's restaurant again. Unfortunately, my worst fears were confirmed: it was an absolutely disappointing experience. I ordered a Big Rösti and I explicitly stated that it should be prepared without onions and bacon. According to the sticker on the packaging, this was also correctly entered into the cash register. However, when I got home and opened the packaging, I was horrified to see that a burger had simply been removed from the display and it neither met my specifications nor appeared fresh. Instead, I had a big hash brown with onions and bacon in my hand - exactly what I had explicitly refused. The restaurant itself left a shockingly bad impression. Not only was everything smeared, but the windows looked like they hadn't been cleaned in weeks. The entrance door was covered with countless fingerprints, which massively worsened the overall hygienic impression. Disgusting is putting it mildly. Such a situation is simply unsustainable, especially for a company with such a big name. The staff didn't exactly contribute to a positive impression either. The employees' clothing appeared dingy and unkempt, which further reinforced the image of poor cleanliness. In addition, there is a noticeable unfriendliness that spoils any desire to visit again. What is particularly problematic, however, is that the staff apparently does not have sufficient knowledge of German. This may also be the reason why my order was processed incorrectly. Communication is essential in a restaurant business, but here it seems to be completely irrelevant. The parking lot in front of the restaurant was also a mess. There was rubbish everywhere, especially empty McDonald's packaging. It seemed like no one cared about keeping the area clean. This is not only unpleasant for the guests, but also damages the company's image. The waiting time was an absolute disgrace for a so-called “fast food” restaurant. I had to wait a whole ten minutes to get the wrong product. This problem is consistent – ​​whether you order in a restaurant or use the drive-thru, the waiting times are disproportionately long. An employee once mentioned that staff savings are being made here and that there are only enough people on site when inspections have been announced. If true, it speaks volumes about the priorities of this location. Overall, I feel like this restaurant represents a real problem for the McDonald’s brand. It doesn't match the image conveyed in the advertising in any way. Instead of being welcoming, clean and customer-focused, this location presents itself as the exact opposite. One thing is certain for me: I will give this McDonald's restaurant a wide berth in the future and prefer to choose the competition - Burger King will be my new port of call.

Clean and the food was on the table quickly.

McDonald's urgently needs to carry out unannounced inspections here The conditions in the McDonald’s branch on Gräfenhäuser Straße in Darmstadt are simply untenable. The waiting time for menus to be issued is regularly up to 15 minutes, and this is not an isolated case. I visited the branch several times and every time it was the same: long waiting times and chaotic processes. From a fast food restaurant I expect the order to be ready within a few minutes. Instead, it feels like you're standing in a poorly organized diner where neither efficiency nor customer service is taken seriously. The food itself is another point that leaves a lot to be desired. Everything I've ordered so far has only been lukewarm. Things used to be different: the dishes were served hot, freshly prepared and of a quality that you would at least expect from McDonald's. Today that no longer seems to be the case. Lukewarm food that loses its flavor is not acceptable - especially not at the prices charged here. The hygienic conditions in this branch are a real problem. No matter where you look: everything looks smudged and unkempt. The windows and the glass door are particularly bad, as they are so dirty that you lose your appetite. This not only seems unkempt, but downright disgusting. When I went to the toilet, my impression was reinforced: Everything here was dirty and unhygienic. There was paper on the floor, the sinks were dirty, and the general smell was unpleasant. These conditions are completely unacceptable for a restaurant that is visited by many people every day. The outdoor area doesn't make a better impression either. There is trash everywhere and it seems like no one cares about keeping the area in an attractive condition. The entrance area is often littered, which doesn't leave a good first impression. When you go to a restaurant you expect at least a clean and inviting entrance - but here the opposite is the case. Another problem is the language barriers that regularly arise when ordering. The staff's knowledge of German is not sufficient, so I have been forced to place my order in English several times. Of course, speaking English is not a problem, but from a restaurant in Germany you should expect the staff to have at least the basic language skills to take an order correctly. These language problems regularly lead to errors in orders, making the entire visit even more frustrating. The way employees dress also does not help to leave a positive impression. It is often dirty and unkempt, which looks anything but professional. If the staff themselves seem unkempt, you wonder what the kitchen and other areas that you as a guest cannot see look like. This doesn't exactly ensure trust in the quality and hygiene of the food. Overall, I can't recommend this branch to anyone. The conditions are catastrophic, both in terms of hygiene and organization. The wait times are far too long, the food is mediocre at best, and the overall impression is just disappointing. I will avoid this restaurant in the future. McDonald's should urgently (!) carry out unannounced inspections in order to remedy these grievances. Until that happens, this branch remains a no-go.

Unfortunately, the behavior of the colleague from the DriveIn is anything but acceptable. After waiting to order, I gave a friendly hello. This was answered by saying that I am not the only person in the world and should wait until I am called. A simple please wait a moment would have been more sympathetic than an arrogant instruction. So I won't visit this McDonald's again.

There are homeless people at the drive-in and we had to wait there for about 15 minutes until we could place the order. It also took forever for the food to arrive.

Never seen such a dirty toilet. Food and “ambience” were ok. At least the dining table wasn't dirty.

I ordered hamburgers at the terminal today without tomatoes and cucumbers! what did I get, hamburger, extra tomatoes and cucumbers! 😫 order was to take away Burgers were placed upright in the bag instead of on top of each other! Of course, it was only at home that I noticed that the burgers slipped out of the box during transport and were then lying loose in the bag!🤮 The Monopoly sticker on one pack had already been removed! This branch won't see me again!

We ordered food for the table, but they couldn't manage it. Tables very dirty, the floor was sticky. My food was cold, the 🍟 were bitter and I couldn't eat it. Never experienced anything like this. It's your own fault, you don't learn from it and just don't go anymore. So from now on, never again in my life. I thank you for the last experience with McDonalds 😁

Attention, the opening times are incorrect, it is only open from 7 a.m. Or even 7:10 a.m., I don't think you take that too seriously.

I just made the order, then quickly drove home, then I noticed that the 2 cheeseburgers from the menu were missing even though I only had one menu, and I also waited 20 minutes because the employee was talking to friends.

We had to look for a clean place (it's the visitors' fault!!! Such a dirty mess, the staff can't do anything about it), ordering and service at the table worked, but it took a long time, the food arrived cold and incorrectly prepared. The drink containing coffee was without coffee, after a complaint the drink was received instead of coffee and there was strawberry juice in it🙈

When I ordered take-away, everything was put on the tray and when I asked about it, people just complained. Staff very unfriendly. In general it seems very unhygienic.

We had lunch there on a Sunday. When we arrived, about half the tables were occupied, but everyone was already waiting for their food. An absolutely standard order of BigMac and children's bag took over 30 minutes - without any special requests. The food was relatively cold, the fries weren't cooked through, the wrong gift for the children's menu. The staff all seemed as if they had been there for the first day.

Hygienically and organizationally a total catastrophe. Toilet facilities smell like they haven't been cleaned in a decade. Orders are displayed as ready for pickup for minutes, well before a single product ever lands on the water-soaked tray, and food tastes dried out. Continuous, never-ending continuous symphony of alarm signals from all existing appliances in the kitchen area.

Place an order at the drive-thru and thought you couldn't go wrong with two things. Wrong thought. Order is: 1 cheeseburger without cucumber and a medium fries, I got a cheeseburger with cucumber and a large fries. The fries didn't taste good at all and I only got half of them down and the Chessburger made me feel disgusted. Finally hire people who understand German because there was always something. This branch is not recommended, look for another one.

Only if there is no other option

Not recommended, come here at 1:00 a.m. for a quick bite to eat. The nuggets are served cold and taste like chewing gum. Crispy Burger is not even done, as the saying goes: medium rare! Dirty as hell, fries and everything lying around on the floor. Service is also not what you expect. So conclusion: If you're hungry, eat bread at home instead of going to those rancid mc

Of the 4 cheeseburgers I ordered, only 3 were in the bag. So I had to go in again... English had to be spoken to the staff.

Worst McD. I can happily do without the non-existent table service, but every other seat is filthy and full of leftover food. There would be time to clean, but no one seems to want to. Orders take forever. Staff overwhelmed.

I ordered a large milkshake and the glass was only about half full,

It's just eating McDonald's... Everything dirty. Customers should wipe tables themselves

Really a disaster, even though they mentioned adding sauce 3 times, when I got home it turned out there was no sauce 10/16/24 2:40am

Little McDonald's. It feels like the waiting times are quite long for fast food. Additionally, this McDonalds has a McCafe.

The food used to be better and cheaper. Service staff put food in the bag even though I ate there. She also forgot the sauce with the fries. Citizen was slippery and everything slipped out. I don't need that again

Employees completely overwhelmed!!! I and a friend of mine waited over 45 minutes for our order!!!! Simply incredible!!!

Fast food hamburgers taste good, but coffee tastes great

It was a bad experience, the tables and couch were dirty, in the kitchen they prepared the food but also some workers did the service to the air conditioning system.

Little parking space. Unfortunately I forgot the tube

Unfortunately one of the dirtiest McDonald's I've ever been to🙈

Losing orders, being slow, messing up, insisting on delivery to the table, often missing an item or accidentally giving the order to someone else. Surprisingly, there was no improvement for months. Food is typical McD quality, but I don't know of any other McD branch with similar service problems

Employees unfriendly. We waited 30 minutes for our order, which only included 2 fries, 2 mcsundaeys (half melted) and a coke. The fries are cold. When we asked how long it would take, we were just insulted. While waiting, the employees didn't do anything except insult each other. Better go to KFC opposite.

you have to wait a long time for food. When I wanted to ask for food, no one came to me, a small boy with dark hair ignored me. My friend came by twice and asked when we would get food. We ordered food on demand so they could deliver it. Not only did we have to wait a long time, but after eating I also had to walk alone with a bad leg. I honestly can't recommend it because of the staff. Bathroom not maintained. A toilet is clogged, dirt everywhere.

Just a McDonald's but clean and good and friendly

This fast food restaurant can't seem to implement the concept of a delivery service. We recently tried to order here twice via Lieferando. On the first attempt, the order was canceled half an hour later and then we couldn't order anything else to eat anywhere else. On the second attempt, the status only changed once to "in preparation" and then didn't change again for 2 hours and no delivery arrived. Of course no one could be reached by phone. We then had to get the money back via Lieferando support. We will never order here again.

After waiting for over 2 hours, there was still no food. Most of the time something is missing from the order.

Bad mc what I have seen in my life.

Fast food remains fast food. The service at the table is quite nice! Unfortunately, the service of clean tables and floors is not quite as good (... it wasn't overcrowded but pretty empty at MCDONALD'S). Unfortunately it's like this in almost all branches and I don't really think that will change in the foreseeable future!!!

It's just too expensive and doesn't taste good anymore.

Unfortunately, by far the worst experience I've had in a McDonald's restaurant. First you are told that there will be no table service after 9 p.m. (1. how should I know this - if the app offers me this, I also assume that this is possible // 2. it is even activated by a sign at the ordering terminals asked to use this service). And finally I was laughed at because my burger, which apparently sat at the table for the entire 15 minutes from ordering to receiving, was cold and I asked for a warm burger. I have rarely experienced such disrespectful behavior. These two employees are definitely not suitable for customer service!

For a fast food restaurant it's perfectly fine. The taste is good and exactly what you would expect from McDonald’s.

It says on the internet that McDonald's is open all day, ABSOLUTELY NOT TRUE!!!! I waited half an hour until it opened at 7am. Then I was told inside that I have to wait another 10-15 minutes. So what's that supposed to mean??

This McDonald's is modern, new and clean, has sockets everywhere and a USB port if you don't have a power supply. I order my food with coupons (double pack of Mc Menu and Mcflury with Oreo and caramel sauce) I only got a Bigmac and with the Mcflury they didn't put Oreo on it... wanted to rate Mcdonals so I could get a free soft drink. Code not available… No lid and straw for my coke and no serving… Better concentration at work would be appropriate

It took 20 minutes to eat =( it wasn't even full :((

Compared to a few years ago, the branch has improved a lot and can only be recommended.

It was terrible. The wait took 20 minutes, the toilets are clogged, there was ONLY ONE person working and all the tables were greasy and uncleaned. DON'T GO THERE!!

Worst Mc Donald in Darmstadt accidentally ordered nuggets and can't even exchange them for normal ones even though it's the same price.

Mac doesn't appear to be open 24/7. It closes exactly between 6:00 and 7:00, which was a great time for me to enjoy a delicious morning burger to start the day fresh. Thinking the establishment was open, I walked to the digital counter to see what German snacks this Darmstadt Mac offered, but I was shown the door because I was too early, they were supposed to open at 7am. Once we walked in at exactly 7:00 am, the news came that it could take another 20 minutes. I didn't drive all the way from Italy for this. Go, now on to Burger King!

Waited a long time for the menu, and was also cold and kept under a lamp for too long. Even though there was nothing going on at that time.

Its not open 24/7 went there for a quick breakfast before work, wasnt open at all. Even tho there was light inside.

The employees left us standing for 10 minutes to return the deposit, even when we politely asked for it twice, they pushed the task back and forth and didn't want to do it. One of them urgently had to wipe the tables (no other guests there) instead of giving us the deposit. Food had been ready for a while and wasn't delivered fresh

Such a great service, thank you very much, please keep it up

You should go to a real restaurant

Some of the sanitary rooms are UNUSEABLE. What's going on there?? Food moderately ok (not entirely fresh!?), Empty receipt roll at the terminal, Friendliness ok.

It's a McDonald's. Since the closure of the large disco, it can now be used again for a snack later on.

Quick preparation and nice people. Bit dirty.

Old food, employees shouting at each other throughout the store. If I hadn't had a lunch break, they would have gotten their food back. Really a very bad McDonald's. Save your money.

I like this McDonalds. The service is quick. You don't have to wait long. Lots of seating options. Everything perfect.

I ordered an ice latte caramel today and threw it straight away! It looks nothing like the photo. I tried it last year and it was really something different! You have to train like a cafe does when you don't know. My €5 is just trash

Was there twice at night, they didn't have a few "dishes" on site, I waited a very long time at the drive in, when I pulled up in the second window I paid and had to drive 10 meters further, an employee then came out and brought me food, why? No idea.

Actually gets worse every week. Waiting times are forever. At least the employees are quite nice.

The always forget something like burgers or french fries or whatever. The service is super slow.

NOT OPEN 24 HOURS!!!! I went by at 5 am like an idiot and it was closed. Depressing.

The staff is the slowest I have ever seen in a fast food restaurant. Sometimes you wait half an hour for your food. Impossible.

Hello, I'm sorry to have to inform you that this MC Donalds is not good. I wanted to buy my child an MC Flurry but it was really small. We then asked why it was so small. The woman said it was the normal size and that she Apparently they put in more, but when we went to another McDonald's on Heidelberger Strasse, they put in a lot more, just rude

I ordered my food from the machine and wanted to pay for it at the cash register and waited 45 minutes to pay for it. I gave up. The service is terribly bad and the employees couldn't speak German. Even after complaining several times, there was no cooperation. This is the worst McDonald's I've ever been to. They were all simply unprivileged people who worked there. Never go to that McDonald’s

A pretty good McDonald's in terms of quality and service It's been a long time since I've had the chili cheese nuggets, which are just breading with a little cheese, so in my eyes it's a joke and not tasty.

Waited over half an hour for two iced coffee shakes. It was only prepared upon request and then just pure frozen milk without coffee. Just disorganized

It's just a McDonald's so the food is as you would expect. The waiting time at the drive in was horrible that day. We waited probably 40 minutes until we ordered and then drove away. Well, we only got 2 double cheeseburgers instead of the 3 we ordered But it's more of an emergency solution and it doesn't really have to be done again

You order without cucumbers, but you still get them... Today I waited 15 minutes for the cashier, but it was too long for me, sorry... that's not possible

Very unfriendly staff and you have to wait a long time

Extremely unfriendly staff. You are treated like an animal.

McDonald's menu also in the later hours, which I think is great. Of everything when you're out and about and still haven't eaten and you can still get something here.