Kentucky Fried Chicken in Darmstadt

The menu costs 12 euros and has nothing to eat. The portions are ultra small, the food does not match the picture when ordering. The potatoes are not peeled, rotten, and undercooked. A waste of money and a ruined mood.

The hospitality is zero. One employee asked if we had a problem and that's not acceptable.

I went to KFC and ordered a SuperDealBox XL to takeaway. This box includes a burger (where I chose a Crispy Chili Cheese burger), 2 Crispy, Pommes and a drink. Additionally I ordered hot wings. This costed 10.28 €. The guy who packed was so careless that he did not add the burger to my bag. This is the 2nd time something like this is happening. Never going back.

Very yummy taste and best place

The food was inedible, dry fries, sizzled chicken, with water for about 19 € an expensive disaster

I wouldn't recommend this KFC to anyone. The oil was definitely old and had been sitting there for a while. The next morning, I felt nauseous and vomited.

Really bad staff, extremely slow, forgetful

Whenever you're happy, things always go wrong. Of course, you only notice it at home and then you get annoyed. It's not worth going back; you'll be done eating by then. So check everything.

Very unfriendly staff. Never going there again, today at around 5 p.m. With a pink T-shirt.

Please note: Not accessible by car. No drive-thru. Shopping mall.

An experience you won't soon forget – unfortunately, in a negative sense. The restroom area was completely out of service – and this in a remote location where there's no alternative for miles around. I had to wait about 30 minutes for my order, while standing there without any opportunity to wash my hands or freshen up. And then this: Not a single wet wipe, not a napkin, nothing – as if they had completely forgotten that customers are human. I had to leave the restaurant with dirty hands. In all the many places I've visited so far – even in small villages – I've never experienced anything like this. Simply disappointing.

Super friendly staff! Always happy to come back!

The slowest fast food restaurant in the galaxy. A 20-30 minute wait is normal here.

Disorganized environment, not to mention the delay in serving fast food

I was truly disappointed with my visit to KFC. The restaurant was anything but clean – several tables were dirty. When I politely pointed out to an employee that a table wasn't clean, he silently handed me some tissues and told me to clean it myself. This kind of behavior is absolutely disrespectful and unprofessional. The fries were also barely cooked – almost raw – and for €5, the portion was truly tiny. For these prices and the KFC name, you expect more: cleanliness, friendliness, and at least edible food. Unfortunately, none of that was provided.

Worse than most KFC. The fries are not crunchy all the time, the crispys are nice but the wings are usually dripping with oil and very unhealthy. The most annoying part are the tissues that they provide with each order. I don't understand why they put just one or two pieces of tissues on an order of over 30 euros, how do you expect us to clean our hands and mouth? With our shirts and pants? You cannot ask for a spare cup because you want to drink water or some other drink than what they provide. Because if you do then the owner will tell you to put a separate order for drinks and then you will get a cup. Yes the owner is very bad, usually Bangladeshi people are not so bad like him. And don't get me started on the toilets, never go there unless it's a real emergency because you might get locked inside. It has happened to me once. The locking mechanism is broken which I didn't notice, so I went inside and closed one of the toilet doors only to realize that I cannot open the door because the locking knob is not there at all. I was thinking that maybe somehow I have to climb out but luckily someone came in and I asked his assistance to unlock the door from the outside. What a disaster. I guess I don't need to mention the smelling urinals and lack of toilet paper. And yes the toilet code given on the receipt does not work anymore they have changed it to something else and you have to ask them to find out. As some people also mentioned, yes they actually make mistakes on the amount of food they are supposed to provide so make sure you check and verify before starting to eat and don't hand over your receipt to them to throw away. Knowing what I know about the owner I guess this is his business policy to intentionally make such mistakes. Lots of kids hang out here so there's always noise and chaos, don't expect peace and quiet.

Absolute rip-off, the chicken pieces are just half of a chicken nugget from MC, excessive waiting time and then the main part of my meal is forgotten, the citizen, never again KFC for me, they don't get my money anymore.

I do not recommend them unless they have an hour to wait

I wait more than 45 minutes for a meal, they are extremely slow

Waiting more than half an hour, extremely late

It is my first and last time in this KFC, the employees work extremely slow and are extremely lazy

Just a normal KFC, everything's fine 👍

Food is good and cheap, location is great. Nothing to complain about.

The order through Uber Eats was simply canceled, even though the driver's name had already been announced in the app. So, I ordered again. For an hour, the status showed that a driver was being sought. The arrival time kept changing. It took an hour to cancel the order using Uber Eats' help.

You have to wait an incredibly long time for your order, even when no one is there. This clearly needs to be better organized!

Based on my experience, this branch of "Kentucky Fried Chicken" is unfortunately very below average. Its location in the city center of Darmstadt gives it a good base, but also attracts many customers with questionable intentions. Furthermore, this restaurant is sometimes so busy that not even one of the dirty seats is available, and private conversations are impossible due to the noise. I question the qualifications of the employees, as on my last visit, I had to wait a whopping 30 minutes for a €5 discount meal, even when the branch was fairly empty, as they were busy with other things, such as the interests of the branch manager. I find the food itself better than at competing fast-food chains, but the quality and quantity have declined significantly in recent years, coupled with rising prices. Apart from that, KFC's chicken nuggets are very well seasoned, and the fries are almost always freshly cooked and very tasty. However, rats have been spotted here recently, which requires a thorough inspection of my order. I would like to add one more point of criticism: the mystery of the restroom. I tried to access the restroom at this branch on several visits, but couldn't get in using the code provided on my receipt, and after communicating with the employees, I received no help. I request a prompt solution, otherwise I will have to limit my restaurant visits to other restaurants in the future. Conclusion: As a big KFC fan, this branch is disappointing due to poor and unavailable hygiene and the incompetence of the employees. If you would like to try the food of this famous fast food chain, I recommend finding another branch. Regards, Thorsten H

Went there for around a year every 1-2 months. Was an average KFC with exceptionally long wait time. My last two visits got even worse. Ordered 10 Crispy's. At home found out that instead got 2 Crispy's and 6 Wings. Won't ever go there again. Do not recommend.

The food is always delicious and freshly prepared. The staff, Filip and Vivien, are very friendly.

Ordered a menu, they forgot burgers. To compensate, 1 star on Google. The iced tea also had a slight cheese foot aroma

A usually good snack bar, but this time I ruined my entire appetite and desire for this establishment. In addition to the high prices, the waitress also messed up my order. I ordered a large fries, with a Zinger Burger without cheese. However, a small fries, a burger BBQ with cheese arrived. The waitress didn't even look at my face and as I said, she also messed up my burger. Never again, really never again. The poor burger wasn't eaten because the order arrived incorrectly. Then you can see what the waitress did! Is not recommended!!! LG Keycan S

Very bad service Bad management

The food tastes just as bad as it looks - rancid, the employees are way too slow.

Delicious food, nice atmosphere, and the staff should be friendly and welcoming.

Dirty, I waited forever (30 minutes) and my burger was still cold

KFC, Kentucky Fried Chicken right? NO SMALL FORTNITE CRACKERS I was mentally stressed I stood at a screen machine. Behind me was a row of people or...NPCs🤪🤪😎 No matter, in any case I looked at the offer of what you could get. I look at the offer for minutes and I notice something... I'm poor There wasn't much to gain with my tiny €9. Apart from the social pressure, I had to cancel my order💔💔 I was looked at like scum...terrible. Since that day I have needed therapeutic support. Not good. You have to know

They are very slow in placing orders

The food is as you would expect from KFC – quite tasty and mostly fresh. Anyone who likes fast food will generally find what they are looking for here. However, the branch is often very busy, which affects both the waiting times and the mood of the staff. Occasionally you get the feeling that the employees are annoyed, even if they are generally doing their job well. The prices are now really borderline – definitely too expensive for what you get. The positive thing is that the branch is usually clean, despite the large crowds. Conclusion: Okay for a quick hunger, but not for those on a tight budget or a relaxed visit.

We wait a long time for our order, but the employees are nice.

I was very disappointed with my last visit to KFC. The staff was unfriendly and seemed overwhelmed. The order took far too long even though there was hardly anything going on. My chicken was lukewarm and completely dry, and the fries were soggy and oversalted. Additionally, the table I was sitting at was dirty and the trash can was overflowing. For the prices I expect significantly better quality and service. I won't be back any time soon.

I don't recommend this branch. Me and my daughter eat last week and still need we have stomach infection and pain. I also wrote a email to KFC but no reply.

It takes far too long, something is always missing, unfriendly staff 2025 - nothing has changed. Now you can order yourself and pay. They don't get it. Sauces not there, products not there, not enough packed. Nothing has changed. KFC has lost me forever. Never again!!!!

Restaurant is completely unclean no matter where you look, there was dirt on the table, chicken was almost raw and there was a hotbox in the toilet. It's a shame you can't give zero stars

Employees taking 30 minutes to serve cold chicken I don't know why, but the employees are just angry.

Very bad experience the chicken quality is not worth the price

Avoid at peak times. If I want to wait half an hour for my food, I go to a restaurant.

We had to wait about 6 hours until we got our food. I recommend that you pick it up instead.

If fast food cooks my food in 30 minutes, it automatically becomes a competitor to restaurants

I ordered via Lieferando and it was also confirmed that the food would arrive in 40 minutes. After 50 minutes the order would be canceled and it would not be delivered. Simply outrageous!

There were three of us here at KCF today and firstly we had to wait too long until our food was ready and secondly we liked things we ordered but the food was still tasty.😊😒

went there 2 times spontaneously and ordered 2 burgers both times. it took the dear lady at the counter more than 10 mins to handle me paying and giving me my stuff,instead she rather complained about no breaks etc to her coworkers( both times btw ) if u dont wanna work the Job or find it unappealing do smth else,but to handle customers like that when the place is empty is pretty disgraceful

Toilets cannot be locked, burgers are just cardboard, some sauce and the taste is really not that tasty. Long wait for our order.

Ordering took forever even though it was empty on Sunday. The burgers we ordered looked miserable and were barely warm. The service works in slow motion and could hardly speak any German. Toilets full of shit, dirty and the cubicles can no longer be closed. Thank you, luckily we'll never come back

Bottom drawer, the food I ordered was already ready, you could see the burgers lying in the back. Until someone moves, you fall asleep just from watching. I've rarely seen something so unmotivated...

Tables are dirty and the toilet code doesn't work!

The food was not cooked well The Pepsi tasted like bleacher and in the end it tasted like lemonade There was blood on the chicken wings and we spent a long time for such an expensive and bad meal

Fire alarm went off nh- didn't get my fries :( #freefries

The food was delicious, but unfortunately the staff is very unfriendly.

Bad shop. We paid but got nothing. Wouldn't recommend you go there. P staff is very incompetent!!

We paid and got nothing!!! Staff is unfriendly and incompetent!!! I would not recommend visiting this store.

Unfortunately, I ordered something quickly without reading the reviews, I was so hungry and of course the food still wasn't there after 2 hours, and no one answered the phone. In the end the food comes cold. Shit service Never again

The branch manager is extremely rude and some employees don't want the job, so they should look for something else, including the branch manager...

Employees who don’t feel like it! Waited 30 minutes for the then cold food... An absolute disaster!

Food not great but ok And at the beginning I didn't know that the man had to pay first and then get the food, so I had to wait 30 minutes. Wait

Das personal ist unfreundlich und die Toiletten sind nicht benutzbar, wenn man sich nichts kauft.

The Balkan employee is the best

This place doesn't have ice cream or milkshakes, but the others are ok

Fries were cold and just disgusting. Had to wait 5 minutes for the worker to calculate the change, only to have it miscalculated. Waited for 30 minutes, people after us were served first, regardless of the size of the order. The chicken It was only kept warm, the iced tea was tasteless and there was only one employee who was far too overwhelmed and couldn't get anything done! I also suspected that someone had put their foot on the burger. Also far too expensive, never again KFC #NoKFC#Overpriced KFC

Ordered 24 pieces of hot wings on 5oct at 7.23 pm, order number 577 for take away. I did not open the box in front of all to count the pieces trusting the staff. Came home and counted there were only 22. This is unbelievable.

It was a terrible such slow staff, I did not see anywhere in the countries. It was not dirty, the tables were not cleaned. The staff serves as if we are at home. The cashier was standing and smacking her chewing gum as if everyone around her were her friends! No one warned that there were no drinks our drinks now. When ordering Pepsi Zero Lemon, you will receive regular Pepsi. At the same time, I would like to receive my order, and not someone else's, as was the case with the people before us! This is 100% the worst place we have visited! The staff has a separate MINUS!

Everything was warm, fresh, juicy and delicious. Good service. 👏

The employees were nice, the manager was also very nice, the food tasted very good. It was also clean and prepared quickly. I'd be happy to come back!

My experience at KFC Darmstadt was anything but enjoyable: We just wanted to order a small fry for our child and queued up at the checkout. The woman rudely told us off and rudely told us that we should order on the screen. Just because of a small fry?! We wanted it to be quick because we had kids with us and the end result: "Order on the screen." Never again KFC Darmstadt!

The employees were nice, the food tasted very good. It was also clean and prepared quickly. I'd be happy to come back!

I find the food there very tasty and fresh, the staff are very nice and helpful, I would like to come back

Very friendly staff and tried hard. Always fresh food and prepared quickly. Can be recommended

Very good staff and very nice. :)

Prepared quickly and the food tasted good. Friendly employees too!

Seth's food tastes delicious, Aziz is super nice. All employees are friendly

Today I was at KFC Darmstadt, and the food comes so quick and it’s very tasty, and the people there are so warm and friendly…

Underground, primarily the staff: annoyed, hardly speaks German, unfriendly.

I've been there three times so far and every time it's been a disaster. The employees work very slowly, hygiene is not taken into account and the employees appear unkempt. The food was tasteless and the fries were unsalted. The tables were dirty and unusable. I've pre-ordered twice online, but the food was never ready when I arrived. Sometimes I even had to wait longer than customers who ordered after me, even though my order was only for a single person. Normally I rarely comment on such experiences, but after contacting KFC directly and describing the situation, I have not received any response to date. I will definitely avoid this KFC in the future.

No soap in the toilet after notice the soap is always stolen ..... fries not fresh soft and greasy ..... chicken not fresh either ..... worst Kentucky I've eaten at..... .. bahhhhh

Took 30 minutes to make my food because yey forgot my order

My family loves KFC and this one is perfectly located at a big shopping centre and public transport hub. The food is always freshly cooked and good value. The staff is friendly even under stress during the busy periods which is probably most of the time, this place is really popular. I take my hat off to the staff and I recommend this KFC

Excellent service, excellent food. Though, prices were very expensive for a Canadian visitor like me.

I agree with the bad comments here, I got a portion of large French fries with ketchup to take away for 4.50? received, they certainly haven't been intended for sale for 2 hours. I wouldn't have thought that a shop like that couldn't handle a portion of fries.

We waited a long time for our order! The chicken was so dry it was just terrible. The staff is not friendly. The toilet password is incorrect on the receipt. The staff never told me the correct password. Recommended by visitors. We paid for a Pepsi Cola without sugar. But in the end it was four classic Pepsis

Disaster, worst kfc I've eaten in, the chicken pieces are hard and not tender. There is also an employee (blond) with long hair who is very unhygienic. The hair is long and could get into the food which is disgusting. So tying your hair up or making it shorter is part of every hygiene!!!!

Unfortunately, the staff is totally disinterested, unmotivated and almost seems sad/tense. The job doesn't look like a lot of pressure, a simple "have a nice day" or a nice greeting would make a big difference

Absolute disgrace, 1 hour before closing time, 75% of the entire offer is no longer available. Because I don't blame the employees, they were very accommodating. But if I can't order almost anything at 10 p.m. even though the store doesn't close until 11 p.m., then that's a total failure. It's understandable that not everything is available at 10:45 p.m. But an hour before??? Sorry no. Inexcusable

Please send the health department there

Actually I can't rate the food because I didn't order anything. I wanted to order and found myself standing in front of two employees who were staring intently into space. Obviously two mentally deficient people. They just stood there, behind the counter, completely paralyzed. Maybe almans are not served there in principle. I did not know. Then I left. A third person only reacted when he saw me leaving. I do not care. I went to North Sea and was served friendly.

I waited almost 30 minutes for my food. They saw my order but don't act and blame me. I go to KFC because I'm extremely busy to save time. I actually waste time and get reprimanded for it. Very bad.

Came to 1. OG to start convo w my friend while searching through my KFC App. Manager came and told us that we must eat and leave, not chilling there. Told him we were abt to buy something and he told us he doesnt care, so we leave.

The money was really too good for me, how can a Zinger look so bad and taste so bad?!

I haven't been to KFC in a while and wanted to try it again. Only order from the machine, prices are almost outrageous, but the portions are even smaller... Fries tasted like old grease and were inedible. The chicken pieces became extremely small and didn't taste any better. Never again KFC...

The slowest KFC within 100km. Here you wait longer for your food than in a restaurant, regardless of the size of the order.

Die Toiletten sind defekt und in die Auswahl der Bürger ist sehr begrenzt nicht empfehlenswert.

KFC halt, Huhn und freundlich, allerdings halt einfaches Ambiente.

I love kfc, and this is the closest one to my home, sadly everytime that im there when the manager is in place it has a bad atmosphere, he talks to costumers like they were the workers there, like very direct an kind of "order" them to sit for wait an not asking/offer for it, it makes my experience very poorly.