Burger King Darmstadt in Darmstadt

The only thing that is brilliant is the variety of different drinks on the two machines. which is very sad, almost all the tables were dirty and sticky, just like the floor, the service staff was friendly

The combination of missing ordering terminals and incompetent, listless employees is catastrophic. I stood in the restaurant for over 20 minutes just to order a menu. Then the burger took another almost 15 minutes to complete. No structure, no train behind it... Does the person in charge notice this?

Being rudely shown to the door at 11:30 p.m. on the grounds that it was closed, but according to the sign on the door it is open until 2 a.m. What can you say about that.........

The rating should of course be viewed in comparison to other fast food restaurants. Dwr service is poor as waiting times are quite long. 2 cash registers and they obviously have to have completely served a customer first, i.e. put all the food on the tray, before taking the next customer's order. Unfortunately, there are no terminals to place your order, as I know from other branches. There is a need for improvement.

Very dirty and waited a long time until we were served.

McDonald's is better. Their pork keleks

Very bad service. Waited more than 20 minutes for the order. I had an order for €50, an employee prepared the tray for us and another employee took the burger as well as the fries from our tray a few times and gave it to another guest who had ordered it for me. Even the employee wondered what that was all about and pointed out that we had been waiting for a while. Not a good team. At least one employee took care of it after I pointed it out to her and spoke to the kitchen so that I got my citizens etc. directly before the other employee could take them out of my prepared tray.

Are people kidding people with burgers instead of 3, put 2 and not for the first time!!!

No card payment, no coupon? Order only in the restaurant. I've never experienced anything like that at Burger King.

I've been standing here for 10 minutes waiting for food with 10 other people. If I don't have any people, I can just open the drive. Fast food works differently.

I would give zero, it's the second time I had to wait over 20 minutes on the second visit outside of eating times and during the rushed visit I got 2 big kings that were colder than the outside temperatures and you can forget the time for a break here anyway from the time of arrival Waited 45 minutes for delivery and was allowed to eat almost everything cold except fries, which were still warm

The waiting time was very long - this is not fast food, but LONG food!

Terrible. Bacon wasn't grilled, argument: "If we get it delivered like that, you'll have to complain to Burger King headquarters." After 15 minutes of waiting: "Normal fries will work too? Lattice fries just take a while" (sorry, we've been standing here for 15 minutes!!!???) Buddy got the wrong burger.

Ate a normal cheeseburger instead of a vegetarian cheeseburger

Service was subpar. Snappy answers. Zero service thought. Food was lukewarm. Never again here in Darmstadt. Shame on you.

The two of us had dinner. Went to the store at 7 p.m. and waited in line for over 20 minutes. We waited 20 minutes for our food. The employees are completely overwhelmed, no routines, no one knows what to do. Take 5 orders without the first order being given to the customer. Was the last time I ate here. The food was also cold...

The food was delicious, the atmosphere was enjoyable. And the people working there could communicate in english ver well.

Every time I come here I order food from Burgerking and they don't give me complete menus and fries were also missing The employee gives me 3 menus and saves 1 menu for himself Absolutely dissatisfied Very bad!

The checkout always feels understaffed and there are always long queues at the checkout. I have often left the store without ordering anything. We won't come here again either. This isn't Burger King, it's Queue King.

Das Essen ist Burger King typisch. Das Personal lässt aber leider zu wünschen übrig.

It was ok. It was relatively clean, but the tables were slightly sticky.

I had to wait 15 minutes after ordering until the food was ready. In addition, not all products are available. And participation in Payback has been stopped.

I stood at the checkout for 15 minutes at a seriously understaffed Burger King. 1 cash register was occupied. The waitress felt like she was working in slow motion, which wasn't enough, she served all the customers and then closed the cash register in front of me and my girlfriend. She told us to get back in line at checkout 2, which had just opened, but there were already about 7 customers queuing up for the next Slow Motion employee. We then left the extremely run-down and poorly cleaned store. There was rubbish everywhere on the floor, the dustpan with rubbish was in the corner and food was also on the floor. If I could give minus stars, I would do so. I advise against a visit if your health and lifespan is important to you.

Burger King tastes good. Fast food actually, the waiting times in the restaurant were sometimes unbearable. The restaurant usually looks as if no one was there to clean up the leftovers. Everything sticks. The other day a group of young men had been waiting in line for half an hour. Shortly before it was their turn, the employee was sent on break by the foreman. I was glad that I was in the other line. Seems extremely overwhelmed with organizing high-frequency times. There has to be a better way.

Unfortunately, the wait at the drive-in can be extremely long. First in line, then at the exit. Very unfortunate.

Be careful at the car switch. Once again the order was not completely packed (but paid for). Control is absolutely necessary. Staff very friendly

I paid almost 22 euros for a bacon burger, a long chili, supposedly large fries (which are mini) and a really shitty tasting coke!!! The bacon burger was okay, the chili cheese was sticky and barely edible. It's probably been lying around for far too long. Never again Burger King!!

So really the slowest and most incompetent BK I've ever seen. The waitresses don't even make an effort to speed things up. You always get the feeling it's your first day working here. Well, eating is ok if you get it after ages.

If I could, I would give 0 stars. Waiting in line for ages at a checkout, where it was suddenly decided that it was closed. So we had to wait another few hours at the other checkout. The mere fact of having so few staff on a Sunday and thus causing enormously long waiting times for customers is unbearable. This has absolutely nothing to do with fast food.

Bought 8 hamburgers and unfortunately got one without a meatball

Often they brew forever and get something ready

A delicious burger that takes 50 minutes to get, a disorganized store, unmotivated staff, and a over 10 car waiting line. I've never seen a Burger King without a kiosk.

It's in a very good location, especially if you're traveling by car and coming from a different city because it also has a drive in. There is enough space for a big crowd on the inside. Service is decent, could be sometimes slow if they get too many customers at once but that's understandable. Food is as you'd find on any other burger king place, it's classic. Good place for a quick snack.

Overall a good Burger King. The interior design is successful and the staff is friendly. There are also Cola Freestyle machines :). Unfortunately, it often takes a long time to get your food.

Super slow. Work step ill-considered. No hand and hand work. We've been standing in line for 20 minutes and there are exactly 3 people in front of us. this is anything but fast food

This branch has a drinks machine (refill)

Extremely long waiting time to order and until the food was ready. Took at least 45 minutes total just to order and get the first half of the food.

Waiting in line for 25 minutes just to order. Only one cash register open on a Saturday. Without words. Nice and patient service, but that doesn't help either

Disgusting and rusty like motor oil

This restaurant is absolutely not recommended. Products are often forgotten or packed incorrectly (plant based and meat are regularly mixed up). But what bothers me most about this branch is the long waiting times. If there is a lot going on, you can go straight to the competition and finish even quicker despite the detour. And when there's little going on, time is still wasted unnecessarily because the kitchen can't keep up with the orders. Absolutely not recommended!

I gave a order and they accept my order. I paid for my order and after few minutes their manager comes to me with bad attitude and says we don’t have a thing that I ordered!!!! What’s a bad customer service?!!!! Strongly not recommended to go over there ! Never gone a go back…

A bit dirty, the drinks machines seem a bit grubby and the toilets are disgusting, the changing table is also dirty.

We love Burger King. Especially plant based 🤤

Today (09/22/24) I was served at around 1:30 p.m. by a very friendly and courteous employee. According to his name tag, his name was Tomasz. He gave me very good advice on the selection of products and was extremely polite.

Hot and delicious burgers, 😋😋😋 crispy fries and good service. I recommend it.

The Bigmac tasted really good and delicious. There are many offers

Apparently the staff is changed too quickly. Which unfortunately counteracts a smooth and quick process and waiting time. And of course, as with the Yellow M, one or the other is often forgotten in the order.

This is one of the best Burger King joints I have ever visited! Great quality for a fast food place - the food and the service. Thanks!

In the past, something was always forgotten when ordering at the drive-thru, I thought it would get better. Today it was that time again. 2 side dishes were missing and the churros had no cinnamon & sugar and no ice cream. I'm just annoyed, I ended up paying money for it. The return trip isn't worth it because of the distance, but you should get it under control slowly.

Right next to a waste incineration plant...

Well, smaller, older branch, well utilized. Order mixed up and forgotten. No soap in the toilet

Ordered four standard menus. There were 20 minutes between the first and last burger! Operation seemed uncoordinated and slow.

Worst Burger King I've ever been to. Bad food, unfriendly employees and a very dirty shop.

So I have to say that a lot of things are going differently here now than they were a few years ago, the last few weeks have shown me more and more how dissatisfied you can be with an order at Burger King. Waited 15 minutes until I was served and then another 20 minutes at least. I waited for my takeaway food, although my first burger had already been lying there for 10 minutes and is now cold. I don't understand why people keep slacking off here, you used to be better.

Food is okay but service is sooooo slow

58 minutes waiting time to order. Another 17 minutes waiting time after ordering. Failed test. Nothing more, nothing less.

Been waiting for my order for over 45 minutes. Air conditioning feels off. Inside, everything is full of wasps (dead and alive). You can't eat in peace. The wasps probably come in because it's so hot in here. In summer it would be good to have the air conditioning running at full speed or at least so that the room is cooled.

Very nice staff at the drive in, thanks again to Marco who took the time to explain the BK app to me. It's always nice to see people working with passion.

Nice saleswoman who sold me the Flash cup :)

Burger restaurant with the well-known Burger King range. Friendly service-oriented staff, clean, enough parking spaces

I have NEVER gotten everything I ordered there at the drive-thru. It's not that difficult.

One of the most disorganized BK stores I've ever had the displeasure of visiting, poorly trained staff and a complete mess!

So the burgers were good, the service was friendly. Unfortunately the store was dirty, the drinks station was dirty. I first wiped our table with a Zewa. You can also clearly see the dirt on the other tables. Some of the steel chairs had loose struts - risk of injury!

We waited almost 40 minutes for our food.

Nothing special. If you know one, you know them all.

...if the collector doesn't manage to get the ice cream... and he pours it back into the machine, well... if he drops the cup in there... and then he fumbles it out with his bare hand in order to refill it .. I find that difficult..

Years ago on Sundays I drove there from Jugenheim and wasn't served! I waited in line at 3 checkouts, every time it was my turn I had to go next door. I left and never entered the store again!

At a late hour, pedestrians are pushed into the drive through because the door to the restaurant has already closed. A note to the cashier that it can't be the case that as a pedestrian you have to go through the drive through is answered with the statement that you are just a number here and you don't want to send the complaint to the branch manager because you are a quiet person evening would like. Absolute madness!!!

When we visited Burger King, the burger patties were completely burnt and the fries were rubbish. A disappointing experience.

By far the worst Burger King I have ever visited. Staff that hardly speaks German, the food took forever to serve, the taste... well. The toilet and the interior were dingy. Conclusion: once and never again

The coupons themselves are actually good. But the staff is terrible! One employee is called Khaled, he only lets the girls eat in the restaurant and he tells me that you can only order take-away!! The cleanliness isn't far off either. He picks up dropped food and gives it to customers!! I like eating at Burgerking, but with this kind of behavior I probably won't anymore! At least not in Darmstadt. It's a shame there's only one Burger King.

Very friendly staff and very clean. There was hardly anything going on when I visited. The food was freshly made...I was very satisfied.

The food was great but the room was a bit dirty

Nice bright and well kept Burger King. There is a pleasant amount of space between the tables. The team is friendly and the dishes are prepared fresh and quickly.

It was really bad, I ordered two simple burgers and had to wait 20 minutes for them. And that's what it's called fast food

The most disgusting Burger King I've ever been to. Communication with employees impossible. According to them, a chilli cheese sauce is not a cheese sauce. Before ordering, I specifically asked if the chilli sauce was a cheese sauce. According to the employee it was said that the chilli sauce is not a cheese sauce. He couldn't answer my questions about why it was called chilli cheese. His statement was simply “we don’t have any cheese sauce. My boyfriend is also allergic to cheese. If he has an allergic reaction there will definitely be legal consequences.

Closing the doors almost 10 minutes before the stated closing time while the DriveIn is still open was really bad :(

Good place for vegans as their vegan menu is pretty big und e.g. the mayo is vegan for everyone. Service was not super friendly and all of the people who ordered after us got their food earlier so we had to wait quite a bit. The restaurant is pretty clean, they have a nice area to sit outside and the bathrooms are fine, too. Overall a good place, food was tasty and as it's the only one in Darmstadt, can definitely recommend over their competitor.

Very great, helpful and hard-working service at the drive-in counter today May 15th, 2024 at 11:00 p.m. I found it very fascinating how the young lady ran back and forth, but still spoke very friendly to customers, she is very friendly and nice. Keep it up 👍

Unfortunately, I'm disappointed with the branch in Darmstadt. Bad air in there, bad furniture, then bad staff, that did the rest.

Service was extremely unfriendly. Long wait and the food was ok.

I live in Darmstadt, the food is absolutely delicious sometimes and sometimes it's ok, so the waiting line is too long, you feel like you're dying on Sundays, Fridays, etc.

Not very nicely furnished, everything functional, far too expensive.

Veggie is good at Burger King, it just takes forever

The employee Zainab was very nice at the drive-thru.

The waiting time is a good 8 minutes longer than at other fast food shops, but it's worth it. Everything is freshly prepared, meaning no stale or rock-hard burgers. Nothing wrong with the service. Polite, competent. 1 point deduction for the self-service drinks machines - touch does not respond straight away.

Slow service. Pretty dirty and NO WI-FI!

I've been here for a while now, unfortunately the whopper doesn't taste as good as it used to, which is a shame.

Really nice team here. I got a different burger than I expected. Maybe it was my mistake too? But the nice waitress immediately offered to remake the burger. Delicious and fresh. That was nicer than expected. I would love to come back here.

Waiting times are often very long and the employees are sometimes simply too slow

Very bad service, long waiting times, the branch manager and employees were completely overwhelmed...

The food and ambience here was surprisingly nice. But it's better not to order the Fanta or any soft skills cupboards here.

The food was pretty tasty, but the order experience was SLOW. There were only five customers before me, and it took 40 minutes to get to the cashier. FOURTY MINUTES.

No matter what type of order, you wait forever for it. Completely understaffed and only one cash register is currently running

Here are the slowest people working, you ask the branch manager to open a second cash register. Which was not accepted due to a lack of staff. Not recommended!!!!

Employees work soooo slowly, left again

Been there again for ages. We immediately regretted it when we got home when we looked at the Long Chicken Plant Based. At least it was the right pattie, but it was topped with stale brown lettuce. Was the last time 🤢

Disgust of the century! Unfortunately, when we opened our Plant Based Long Chicken Burgers (3 pieces), we noticed that the lettuce was already BROWN and that they no longer looked good overall. How can you still sell something like that? Where is the hygiene and shelf life of the food checked? That was the last time at Burger King! - You're welcome -

Unfriendly employees, the first shop that told me "You can't change the drink from the menu"

Lots of employees there but despite fewer customers on a Sunday lunchtime it took FOREVER to get your order. So the service is bottom drawer