Burger King Darmstadt in Darmstadt

No more drinks vending machines

Very unfriendly staff, the food was lukewarm. The employee simply ignored us because of our skin color. Lowkey Racist. He just laughed at us and didn't bring me my food.

Unfortunately, no more self-service drinks

You wait forever. Completely overwhelmed and understaffed. More like slow food. And that with the prices.

I think there are no drinks machines anymore. It's a bad thing 👎🏽👎🏽👎🏽

There are no drinks machines anymore, everyone just went there for drinks machines

Unfortunately, 1 hour before work, I was only offered take-away food. Statement "We're closing soon.". OK.

We were served today by a very nice employee who went through everything carefully with us and so the order was absolutely correct and complete!! Thank you :)

Just bad, no more drinks machines

Waiting times were too long, the checkout area was unoccupied for several minutes. No explanation why it takes so long. Food lukewarm, drinks warmed from waiting. Nuggets without sauce. Regretted going in.

It's just a fast food restaurant. The menu was good, the fries were crispy and top. Everything in the restaurant was very clean and tidy. The only thing is that the order took a little long.

Why should a burger not be healthy. It is just meat and Brot. Or?

Unfortunately, after ordering, I had to wait 15 minutes for my food and then the onion rings were NOT packed... but I paid for them... because I overlooked them despite a quick check in the bag... it was also overflowing with napkins... the prices are also very "juicy" now, which makes the decision not to go there easier. Everything tasted ok.

ordered a big king xxl menu and a big king xxl single, the salad was not fresh and the fries were old, for this price it s kind a rip-off.

Burger restaurant with the well-known Burger King range. Friendly service-oriented staff, clean, enough parking spaces

As always and everywhere luke warm

Unfortunately the slowest fast restaurant ever. Been waiting for 20 minutes and there were still four customers in front of me. That doesn't work at all!!!!

I ordered something from the drive. Didn't wait too long. But when I got my order I said there was no cola. I was then told that I had charged the menu. Ummm...when I ordered I said a Coke and a water. Was even asked in the bottle I then no cup. When I paid I was told the water was broken. Ummm..Ok why wasn't I told this when I ordered? So if you put someone there to take orders, they should do the right thing and not tell me a story. I felt like I was being ripped off and then 3.99€ plus 0.25 deposit for water! This is absolutely an outrage. If I wasn't so tired I would have gone back and said I wanted my money back because of the water. Don't know what's going on there but the service and employees were better. Has slowed down a lot.

It's fast food, what can you say. It's as good as it should be

I find the selection to be wide-ranging and most of what I received in front of me still tasted great. I can only recommend this restaurant! The inn is super easy to reach! The convenient transport connections make a joyride there possible. Prompt and friendly service. I think that the entire restaurant staff did a good job.

I placed an order for the car. I asked several times during the payment process and while the food was being served whether the bill was included. It was confirmed to me again and again, but in the end, of course, she wasn't in the bag. I was charged way too much, unfortunately I can't even look it up on the bill. Instead of large fries, only medium fries were put in. A joke for the money.

Bad service we would be ignored 😂😂😂

Terrible service! We stood in line for 2 hours, it was dirty and not clean! I don't recommend this place, it's better to go to McDonalds

Really nice team here. I got a different burger than I expected. Maybe it was my mistake too? But the nice waitress immediately offered to remake the burger. Delicious and fresh. That was nicer than expected. I would love to come back here.

It was really busy when we arrived but our order got taken quickly. We decided to sit down in a booth because we saw that a lot of other people orders before us and we could see the counter from our table. But one of the nice employees that also took our order, remembered us and brought the food to our table, which was very nice. As I saw that one burger was missing he apologized and that it would take a little bit longer (Maybe because it was a plant based one). Nonetheless after a while he even brought that burger to our table. So very nice and thoughtful customer service! Thank you!

clean toilet and spacious dining areas, although there are long queues

Apparently the staff is changed too quickly. Which unfortunately results in a smooth and quick process. And of course, as with the Yellow M, one or two things are often forgotten in the order. And now the illuminated one is Burgerking Sign at the entrance broken. As a result, someone who does NOT know the entrance sometimes drives past at night. Loss of sales. What can be described as “normal” is that the majority of Burgerking signs are faded. No matter which branch.

In Darmstadt you have to wait 20 minutes to be allowed to buy anything

delicious but sell green fries edition

Takes far too long with few employees

The combination of missing ordering terminals and incompetent, listless employees is catastrophic. I stood in the restaurant for over 20 minutes just to order a menu. Then the burger took another almost 15 minutes to complete. No structure, no train behind it... Does the person in charge notice this?

The only thing that is brilliant is the variety of different drinks on the two machines. which is very sad, almost all the tables were dirty and sticky, just like the floor, the service staff was friendly

Being rudely shown to the door at 11:30 p.m. on the grounds that it was closed, but according to the sign on the door it is open until 2 a.m. What can you say about that.........

The rating should of course be viewed in comparison to other fast food restaurants. Dwr service is poor as waiting times are quite long. 2 cash registers and they obviously have to have completely served a customer first, i.e. put all the food on the tray, before taking the next customer's order. Unfortunately, there are no terminals to place your order, as I know from other branches. There is a need for improvement.

Very dirty and waited a long time until we were served.

McDonald's is better. Their pork keleks

Are people kidding people with burgers instead of 3, put 2 and not for the first time!!!

Very bad service. Waited more than 20 minutes for the order. I had an order for €50, an employee prepared the tray for us and another employee took the burger as well as the fries from our tray a few times and gave it to another guest who had ordered it for me. Even the employee wondered what that was all about and pointed out that we had been waiting for a while. Not a good team. At least one employee took care of it after I pointed it out to her and spoke to the kitchen so that I got my citizens etc. directly before the other employee could take them out of my prepared tray.

I've been standing here for 10 minutes waiting for food with 10 other people. If I don't have any people, I can just open the drive. Fast food works differently.

No card payment, no coupon? Order only in the restaurant. I've never experienced anything like that at Burger King.

I would give zero, it's the second time I had to wait over 20 minutes on the second visit outside of eating times and during the rushed visit I got 2 big kings that were colder than the outside temperatures and you can forget the time for a break here anyway from the time of arrival Waited 45 minutes for delivery and was allowed to eat almost everything cold except fries, which were still warm

The waiting time was very long - this is not fast food, but LONG food!

Terrible. Bacon wasn't grilled, argument: "If we get it delivered like that, you'll have to complain to Burger King headquarters." After 15 minutes of waiting: "Normal fries will work too? Lattice fries just take a while" (sorry, we've been standing here for 15 minutes!!!???) Buddy got the wrong burger.

Ate a normal cheeseburger instead of a vegetarian cheeseburger

Service was subpar. Snappy answers. Zero service thought. Food was lukewarm. Never again here in Darmstadt. Shame on you.

The two of us had dinner. Went to the store at 7 p.m. and waited in line for over 20 minutes. We waited 20 minutes for our food. The employees are completely overwhelmed, no routines, no one knows what to do. Take 5 orders without the first order being given to the customer. Was the last time I ate here. The food was also cold...

The food was delicious, the atmosphere was enjoyable. And the people working there could communicate in english ver well.

Every time I come here I order food from Burgerking and they don't give me complete menus and fries were also missing The employee gives me 3 menus and saves 1 menu for himself Absolutely dissatisfied Very bad!

The checkout always feels understaffed and there are always long queues at the checkout. I have often left the store without ordering anything. We won't come here again either. This isn't Burger King, it's Queue King.

Das Essen ist Burger King typisch. Das Personal lässt aber leider zu wünschen übrig.

It was ok. It was relatively clean, but the tables were slightly sticky.

I had to wait 15 minutes after ordering until the food was ready. In addition, not all products are available. And participation in Payback has been stopped.

I stood at the checkout for 15 minutes at a seriously understaffed Burger King. 1 cash register was occupied. The waitress felt like she was working in slow motion, which wasn't enough, she served all the customers and then closed the cash register in front of me and my girlfriend. She told us to get back in line at checkout 2, which had just opened, but there were already about 7 customers queuing up for the next Slow Motion employee. We then left the extremely run-down and poorly cleaned store. There was rubbish everywhere on the floor, the dustpan with rubbish was in the corner and food was also on the floor. If I could give minus stars, I would do so. I advise against a visit if your health and lifespan is important to you.

Burger King tastes good. Fast food actually, the waiting times in the restaurant were sometimes unbearable. The restaurant usually looks as if no one was there to clean up the leftovers. Everything sticks. The other day a group of young men had been waiting in line for half an hour. Shortly before it was their turn, the employee was sent on break by the foreman. I was glad that I was in the other line. Seems extremely overwhelmed with organizing high-frequency times. There has to be a better way.

Unfortunately, the wait at the drive-in can be extremely long. First in line, then at the exit. Very unfortunate.

Be careful at the car switch. Once again the order was not completely packed (but paid for). Control is absolutely necessary. Staff very friendly

I paid almost 22 euros for a bacon burger, a long chili, supposedly large fries (which are mini) and a really shitty tasting coke!!! The bacon burger was okay, the chili cheese was sticky and barely edible. It's probably been lying around for far too long. Never again Burger King!!

Bought 8 hamburgers and unfortunately got one without a meatball

So really the slowest and most incompetent BK I've ever seen. The waitresses don't even make an effort to speed things up. You always get the feeling it's your first day working here. Well, eating is ok if you get it after ages.

If I could, I would give 0 stars. Waiting in line for ages at a checkout, where it was suddenly decided that it was closed. So we had to wait another few hours at the other checkout. The mere fact of having so few staff on a Sunday and thus causing enormously long waiting times for customers is unbearable. This has absolutely nothing to do with fast food.

Often they brew forever and get something ready

A delicious burger that takes 50 minutes to get, a disorganized store, unmotivated staff, and a over 10 car waiting line. I've never seen a Burger King without a kiosk.

Overall a good Burger King. The interior design is successful and the staff is friendly. There are also Cola Freestyle machines :). Unfortunately, it often takes a long time to get your food.

It's in a very good location, especially if you're traveling by car and coming from a different city because it also has a drive in. There is enough space for a big crowd on the inside. Service is decent, could be sometimes slow if they get too many customers at once but that's understandable. Food is as you'd find on any other burger king place, it's classic. Good place for a quick snack.

Super slow. Work step ill-considered. No hand and hand work. We've been standing in line for 20 minutes and there are exactly 3 people in front of us. this is anything but fast food

This branch has a drinks machine (refill)

Extremely long waiting time to order and until the food was ready. Took at least 45 minutes total just to order and get the first half of the food.

Waiting in line for 25 minutes just to order. Only one cash register open on a Saturday. Without words. Nice and patient service, but that doesn't help either

Disgusting and rusty like motor oil

This restaurant is absolutely not recommended. Products are often forgotten or packed incorrectly (plant based and meat are regularly mixed up). But what bothers me most about this branch is the long waiting times. If there is a lot going on, you can go straight to the competition and finish even quicker despite the detour. And when there's little going on, time is still wasted unnecessarily because the kitchen can't keep up with the orders. Absolutely not recommended!

I gave a order and they accept my order. I paid for my order and after few minutes their manager comes to me with bad attitude and says we don’t have a thing that I ordered!!!! What’s a bad customer service?!!!! Strongly not recommended to go over there ! Never gone a go back…

A bit dirty, the drinks machines seem a bit grubby and the toilets are disgusting, the changing table is also dirty.

We love Burger King. Especially plant based 🤤

Today (09/22/24) I was served at around 1:30 p.m. by a very friendly and courteous employee. According to his name tag, his name was Tomasz. He gave me very good advice on the selection of products and was extremely polite.

Hot and delicious burgers, 😋😋😋 crispy fries and good service. I recommend it.

The Bigmac tasted really good and delicious. There are many offers

This is one of the best Burger King joints I have ever visited! Great quality for a fast food place - the food and the service. Thanks!

In the past, something was always forgotten when ordering at the drive-thru, I thought it would get better. Today it was that time again. 2 side dishes were missing and the churros had no cinnamon & sugar and no ice cream. I'm just annoyed, I ended up paying money for it. The return trip isn't worth it because of the distance, but you should get it under control slowly.

Right next to a waste incineration plant...

Well, smaller, older branch, well utilized. Order mixed up and forgotten. No soap in the toilet

Ordered four standard menus. There were 20 minutes between the first and last burger! Operation seemed uncoordinated and slow.

Worst Burger King I've ever been to. Bad food, unfriendly employees and a very dirty shop.

So I have to say that a lot of things are going differently here now than they were a few years ago, the last few weeks have shown me more and more how dissatisfied you can be with an order at Burger King. Waited 15 minutes until I was served and then another 20 minutes at least. I waited for my takeaway food, although my first burger had already been lying there for 10 minutes and is now cold. I don't understand why people keep slacking off here, you used to be better.

Food is okay but service is sooooo slow

Been waiting for my order for over 45 minutes. Air conditioning feels off. Inside, everything is full of wasps (dead and alive). You can't eat in peace. The wasps probably come in because it's so hot in here. In summer it would be good to have the air conditioning running at full speed or at least so that the room is cooled.

58 minutes waiting time to order. Another 17 minutes waiting time after ordering. Failed test. Nothing more, nothing less.

Very nice staff at the drive in, thanks again to Marco who took the time to explain the BK app to me. It's always nice to see people working with passion.

Nice saleswoman who sold me the Flash cup :)

I have NEVER gotten everything I ordered there at the drive-thru. It's not that difficult.

One of the most disorganized BK stores I've ever had the displeasure of visiting, poorly trained staff and a complete mess!

So the burgers were good, the service was friendly. Unfortunately the store was dirty, the drinks station was dirty. I first wiped our table with a Zewa. You can also clearly see the dirt on the other tables. Some of the steel chairs had loose struts - risk of injury!

We waited almost 40 minutes for our food.

Nothing special. If you know one, you know them all.

...if the collector doesn't manage to get the ice cream... and he pours it back into the machine, well... if he drops the cup in there... and then he fumbles it out with his bare hand in order to refill it .. I find that difficult..

At a late hour, pedestrians are pushed into the drive through because the door to the restaurant has already closed. A note to the cashier that it can't be the case that as a pedestrian you have to go through the drive through is answered with the statement that you are just a number here and you don't want to send the complaint to the branch manager because you are a quiet person evening would like. Absolute madness!!!

Years ago on Sundays I drove there from Jugenheim and wasn't served! I waited in line at 3 checkouts, every time it was my turn I had to go next door. I left and never entered the store again!

When we visited Burger King, the burger patties were completely burnt and the fries were rubbish. A disappointing experience.

By far the worst Burger King I have ever visited. Staff that hardly speaks German, the food took forever to serve, the taste... well. The toilet and the interior were dingy. Conclusion: once and never again

Very friendly staff and very clean. There was hardly anything going on when I visited. The food was freshly made...I was very satisfied.

The coupons themselves are actually good. But the staff is terrible! One employee is called Khaled, he only lets the girls eat in the restaurant and he tells me that you can only order take-away!! The cleanliness isn't far off either. He picks up dropped food and gives it to customers!! I like eating at Burgerking, but with this kind of behavior I probably won't anymore! At least not in Darmstadt. It's a shame there's only one Burger King.