McDonald's in Darmstadt

Absolutely the worst McDonald's I've ever been to! The employees were clearly out of control. We waited 45 minutes for our food and only got it because we wanted to cancel it, and it was then quickly prepared. Would never go back.

I've been waiting for my food at a mcgges for 30 minutes, that's really cheeky!!!

It takes too long until the food is ready and the way they talk to the customer is what I call cheeky

Been waiting for the "fast food" for 30 minutes...

I was there at 11 pm and I had to wait 30 minutes until I could order, but the employee at the drive-thru was very nice and apologized for the long wait

It takes an incredibly long time. It's been sitting in the McDrive for more than 30 minutes...

Truly a real rip-off. They can't do anything properly. You wait 15 minutes at the order counter: "Please wait a moment" until you can order. Then you're told, "Please wait here a moment," and then forced to wait another 10 minutes in front of the terminal. Why? So that time isn't recorded. When you're finally allowed in, you drive to the second window and pay. Then you're asked to drive further forward. Why? So that it looks to McDonald's headquarters that the customer received their food within the allotted time. You then wait another 10 minutes until you get your cold food. And if you're not the only one waiting, you could end up waiting 45 minutes from the time you drive there until you get your food. This McDonald's is clearly cheating headquarters. And incidentally, it's violating its franchise agreement. The manager needs to go. Do something, McDonald's Germany! It can't be that such simple things don't work. I have a different idea of ​​fast food. Simply outrageous. The same garbage every time.

I wonder what happened to McDonald's. I waited 43 minutes for my food, and the McDonald's wasn't full. There were maybe 7-8 people in front of me who ordered after me and got their food first. My food was ready at least 20 minutes later, but others still got there first. The food was cold and didn't taste good either. McDonald's will never see me again.

It's a joke. I've been standing in the McColl's drive-thru (two cars) for 23 minutes and I still don't have any food. The staff is also incredibly unfriendly. Except for a brief moment, which is already a really long time. And the best part is, the food is still cold. Thanks for nothing.

Top-class dining experience! Contrary to most of the disappointing reviews, the food arrived quite quickly. We had just witnessed a dramatic improvisational theater performance between a lively employee and a family with a toddler, and our order was almost ready. Instead of boring standard versions, the burgers delighted with creatively scrunched, individual shapes, and some of the toppings had been given a minimalist reinterpretation. This presented a good opportunity for a round of guessing "Which burger should that have been?" The highlight of the entertainment program came, true to style, at the end: in the form of a half-filled McFlurry, in which they had managed to incorporate even larger cavities despite its reduced dimensions. If the work hadn't been so temperature-sensitive, it could easily have been classified and exhibited as a piece of minimalist art.

Despite ordering online, we waited about 10 minutes (ordered long before we arrived), and then, apart from bottled water, there were NO drinks. Hence only one star.

Absolutely unfriendly, and the manager is absolutely aloof. She looks dirty and smells funny. The food was better, and I reported it to McDonald's right away.

Untrained staff! The floor is being wet-mopped, my daughter slipped because it was too wet, and of course, the sign was only put up afterward. I hope my daughter's legs don't swell, otherwise I'll file a complaint! This is unacceptable!

It's really a joke, my mother and I waited 20 minutes for cold food and then another 10 for lukewarm... The lady at the checkout said she had other customers and that it couldn't be any quicker. Well, if she and the kitchen staff warmed up the food properly, then she wouldn't have someone else waiting. It wasn't full here either. That's a mess. It's a shame that you can't give 0 stars.

Never again, I didn't check the order again today and they just didn't give me a BigMag and I only noticed it at home. In the store you have to double check everything and be prepared for surprises, they like hot sauces

Yesterday I simply waited 65 minutes for my nuggets and only received them emphatically, otherwise I would still be standing there waiting today...

Worst McDonald's in Darmstadt and the surrounding area. Actually, the purpose of McDonald's is to be a quick service restaurant. You don't notice any of this here after standing in the drive for 30 minutes only to find out that card payment is not possible. Another time I received a completely cold cheeseburger and wanted to exchange it straight away. The lady at the checkout was very unfriendly and snapped at me that I had to complain about it immediately. I explained to her that I received the burger via table service and came straight away. She then reluctantly gave me a new cheeseburger and was quite annoyed. Disgraceful behavior and no customer focus. Overall, this McDonald's is not recommended as they have no functioning organization there at all

I bought a Mcflurry. I had to wait 15 minutes for someone to come and then they didn't even fill my Mcdlurry half full. Even a McSunday would have been fuller.

Fast food for the patient with an adventurous stomach If you've always wanted to know what traveling back in time feels like - back to an era when food was served cold and hygiene standards were optional - then you've come to the right place! The wait for food was so long that I seriously considered starting a part-time job or doing my taxes. When the food finally arrived, it was so cold that for a moment I thought they had given it to me straight from the freezer - a "Frosty Meal" instead of a "Happy Meal". The burger had the elegance of a car crash and the fries were so limp you'd probably be offended if they were still called "fries." The ambience? A charming mix of school cafeteria after the lunch rush and train station toilets at midnight. Speaking of toilets: only for the brave. I felt like they were trespassing on me – not the other way around. A place where even a disinfectant flees voluntarily. Conclusion: If you are hungry and urgently want to work on your frustration tolerance, this is the right place for you. For everyone else: There are alternatives. Many. And better ones.

Waited in the drive-in for almost an hour until you could order (little customers on a quiet day) and then waited another 30 minutes for the food. So ridiculous

This review only applies to April 27, 2025. Firstly, we waited for 30 minutes (ordering take-away), even though there was very little going on. After the long waiting time, I think you can expect the burger to look and taste at least halfway decent. None! Simply pissed off. Well…too bad

The manager is absolutely rude my friend ordered a McFlurry with minecraft and her toy didn't come and our food came cold

At McDonald’s today – what a celebration, We arrived late, but things went really well. As soon as I ordered it, it was already there, fresh and hot – simply wonderful. The crew? A dream served with a smile, You immediately notice that it's not just parrying here. A quick glance, a casual saying, no stress, no waiting, no empty stomach. The kitchen? In flow, a well-rehearsed team, the processes are smooth, almost like in the movies. You feel: here you have really understood, how service and timing merge. The McFlurry – creamy, perfectly tempered, a small dessert that inspires the heart. Vanilla and topping, a sweet moment, which burns even the darkest thoughts. And the night outside, but so bright inside, The visit was spontaneous – and yet special. With a full stomach and a good mood, Then we went home – we’re coming back!

The smell in the toilet is disgusting!

Poor service, unsuitable and overwhelmed employees But it's not bad, this branch is getting worse and worse anyway if the staff can't even get the feedback out correctly

I was in this McDonald's branch today (04/13/25) and unfortunately I have to say that I am very disappointed. Every time I order here something is missing from my bag. This time I ordered 1 fries and 6 spicy nuggets for €10, but the Fillet-O-Fish burger wasn't included. This is simply unacceptable and seems very unprofessional to me. Additionally, I was there yesterday (04/12/25) and the entire parking lot smelled like sewer, which made the experience even more unpleasant. For me, this was definitely the last time I would come here. I cannot recommend this branch.

I loved going there as a child, but now this branch is going downhill. It's just a matter of processing orders. The staff is constantly under stress and can hardly take the time for customers. You have to wait forever to get an order (once I waited almost 40 minutes) and the food, at least for the citizens, only tastes like mud. I don't know if it's different at other stores, but if this continues, McDoanlds will soon have a problem. In addition, the place is often so littered that you lose your appetite. Apart from that the area is used as a second garbage dump. Where are the carts where you could put your tray in and be done with it? I really don't know what to say about that.

Just waited 20 minutes at Mc Drive and then drove because not even 1 car was served in that entire time. In the meantime, an employee runs at a snail's pace to the trash can to take away trash (it takes 10 minutes to walk 10 meters because he is playing house with his cell phone in the trash) We then ordered at home via uber somewhere else. A check should be carried out here, as this all happens systematically. Because the cars are told to stop at the counter otherwise it will be noticeable that the operation takes far too long. The franchise checks whether the entrepreneurs are taking too long to process the orders. If you don't feel like a "fast food" franchise, why do you do it?

Great cappuccino, but this time there was a considerable waiting time, first when ordering and then when preparing it. How much staff should be saved please???

I do not recommend it, I was waiting for my order for 20 hl, it was collected by 3 guys and it is so slow. There was almost no lettuce in the burger, the potatoes were cold, everything was packed sloppily. It is not tasty, the sauce is too much, the cutlet is cold.... pay attention administrators!!!!

Very long waiting time at the drive in Only cash payment was possible.

You wait 30-50 minutes for your order and it’s not a problem

It was chaotic, the staff was lost with orders although it wasn't very crowded.. though very friendly it took quite a while for my order to get ready although it wasn't a complicated or big one

Absolutely disgusting experience at McDonald's! As soon as I entered the restaurant I noticed the lack of hygiene. Tables were sticky and everywhere seemed dirty. The toilet was an absolute disaster - dirty and disgusting. That alone would have been enough to spoil my appetite. When my burger finally came, the disappointment was complete. The food was cold, the burger was prepared completely carelessly and unappetizingly. The ingredients seemed to be slapped on randomly and it just looked disgusting. When I then contacted the branch manager to raise my complaint, I was dealt with in an incredibly arrogant and rude manner. She showed no understanding or accommodation and simply dismissed my criticism. A quick look into the kitchen confirmed my impression: dirty and it smelled disgusting. This visit was an absolute disgrace and had a lasting negative impact on my impression of McDonald's. I will definitely avoid this branch and can only advise everyone not to eat here! What a disgrace!

There are flies and workers are bad and the food looks good

Unfortunately not a recommendation! Waited 15 minutes in drive. Nevertheless, the food was cold and the wrong burgers were in the bag. What a shame!

We've been waiting here at McDonald's, no lie, for over an hour – completely gone. At night, the crew can't keep up, the kitchen is struggling, but can't do it anymore. The machines are beeping, lulling us to sleep, but growling stomachs won't put us to sleep. The business students are about to explode, because their Mac Smart Menu remains only a beacon. Although they asked often enough, it seems we weren't adjourned. Despite digital systems, fine, our order fell into thin air. Now, after over an hour, there were leftovers – cold and unhealthy. Scraped together, with reluctance, served with a bad grill. The crew, they can't keep the kitchen under control, the mood is low, the service was sloppy. But instead of apologies and favors, they act as if it were our art. And as if that weren't enough, the greatest classic comes into play: Of course—oh, what luck!— the ice cream machine stays behind. No McFlurry, no joy, only disappointment here for today. But as a customer, it doesn't seem to matter; patience counts here, not choice.

Bad service Bad food It felt like everything was sold out An endless wait despite the place being empty.

I can't recommend it. Brother, how can it be that you have to wait almost an hour for 2 shitty cokes that cost almost 10€ while 3 menus only take 10 minutes? What that brother? I swear even Deutsche Bahn is faster than them.

I visited this McDonald's and unfortunately I wasn't particularly satisfied. The wait was ok for a fast food restaurant - only 5 minutes for a simple order. The staff seemed stressed. The cleanliness also left something to be desired: several tables were still covered with leftover food. What irritated me a bit, I asked again if I wanted to take part in a customer satisfaction survey in exchange for a voucher. However, the voucher product was not possible today. At least another product as a replacement was possible. What was positive was that the drinks machines worked and there was enough parking space. However, there are definitely better McDonald's branches. I'll think twice about eating here again.

Since I've been here in Germany for 24 years, I've never been to such a bad McDonald's. The food tastes like it was put in the microwave for a few seconds. The toilets are blocked. Exceed waiting times. We waited around 40 minutes for our food. Our friends waited for the food for a whole hour. Conclusion: Food generally didn't taste good. It's best to go to another McDonald's.

Worst experience – not recommended! It's a shame you can't give zero stars! I'm forced to give it one star at all, but even that is too much. The employees are extremely unfriendly and completely overwhelmed. The waiting times are a disaster and not even the simplest orders are fulfilled correctly. Absolutely unacceptable! I definitely won't visit this McDonald's again.

I ordered an ice cream with my friend, it was only half full, then I asked the employees if that was right. They laughed at me and the boss who made the ice cream said that that was the right amount. In every other McDonald's you get a full ice cream!! 😡

I was there around 6 pm. It was crowded with less staff. That’s why the service was slow.

Waited 30 minutes for my order.

The shake machine is almost always “broken”.

The worst and most unfriendly store I have ever entered. First order and pay, then wait for the food with a number. As long as it worked, it wasn't a problem, but it was anything but. None of the employees managed to serve quickly, correctly and in a friendly manner. After several complaints from other people and I still didn't have my food after more than 30 minutes, I asked. The boss told me in a very unfriendly, stressed tone that I had to be patient like everyone else. (AND MISSED ME) The kitchen does it all. I answered and pointed out that my number was no longer on the scoreboard either. And I don't remember offering it to YOU. Then he got very loud and said I could leave if I didn't like it. Of course I would have done that if I hadn't already paid. That was a very unpleasant situation for me. As a customer, I have never been treated so badly.

Waited 25 minutes for 2 McChicken with fries. Can you even call this fast food anymore?

The food is cold, the service is terrible. You order and pay and half of the food is missing from the bag, so you have to go there a second time. Not good service, better get food somewhere else

Currently catastrophic conditions, you order specifically via the app and then have to wait 30 minutes for your order on site. So much for fast food.

The toilets are so dirty and smelly, it's really disgusting!

The food is incredible. If you're there with the right friends, the atmosphere is really cool. The service is okay, I personally have never been served but the people at the checkout are always friendly.

I was at McDonald's during my lunch break, so I was stressed for time, and unfortunately I had to wait half an hour for my order. When I asked an employee what the problem was, she explained to me that there were currently problems with online orders - which I could of course understand. When a friendly Ukrainian boy came to help me, the woman swore at him in Ukrainian. Then asked me to verbally repeat my order again. With her gestures and hand movements she signaled to me that I should hurry up - which shocked me at that moment because she rushed me instead of pointing it out in a friendly manner. It should also be emphasized that it was around 12 o'clock in the morning and there were maybe 4-5 people behind me, all of whom came after me. So the disrespectful agitation was not justified. However, I simply ignored it and pretended that this unfriendly behavior didn't bother me. Unfortunately it didn't get any better, she just became more disrespectful... As she was preparing my order, I noticed that she packed items that I hadn't ordered. When I gently pointed this out to her, she reacted passive-aggressively. To defuse the situation, I said it wasn't bad. But when I asked to have my food on a tray instead of in a bag, she simply dropped the bag onto the tray - an unnecessarily disrespectful gesture. She was Ukrainian or Russian and probably misunderstood me because of that, but that doesn't justify such disrespectful behavior towards friendly customers. I understand that it can be stressful at busy times, but as a customer I still expect to be treated politely. ☹️ Unfortunately a very disappointing experience with this employee!

By far the worst drive-in I've seen in my life. Over an hour waiting time for 5 cars..

Despite ordering using the app, I had to wait 35 minutes for the food. Unfortunately I've already paid otherwise I would have canceled, the staff works in slow motion, burgers and fries pile up and just get cold, the people who pack the food have no plan and can't even tell you when it's your turn. I would have simply cooked food during that time and it would have been warm. Oh yes, I packed it wrong and explaining and correcting it was an extremely tough process. An employee just walks back and forth and gets in everyone's way. Everyone was consistently unfriendly

Waited an hour and in the end everything got cold incredibly bad never again

Once again something was missing from the order. So far only one order has arrived in its entirety.

HELL ON EARTH - WORST McDONALD'S EVER! I don't know what's going on here, but this McDonald's is an absolute disaster! When you eat here, you can learn a new language, write a book or start a family - that's how long the order takes! Employees? In slow motion! I swear I've seen turtles work faster than this team. They stand there like they're trapped in another dimension where time doesn't matter. Zero motivation, zero energy, zero service! AND THE MILKSHAKE? FORGET IT! Same thing every damn time: “The machine is broken.” “There isn’t right now.” “Not available today.” HOW COULD YOU NEVER HAVE MILKSHAKES?! Do you assemble the machine from Lego bricks before using it? Is this a top secret NASA technology that only works once in a blue moon? Or are you just not in the mood? No matter what you order...it takes forever, is guaranteed to come out cold, soggy or wrong, and when you ask if they can fix it they look at you like you asked about rocket science. McDonald's? No, this is a sad parody of a fast food chain! 👎👎👎 0/10 absolutely not recommended!

Bestellung öfters falsch abgewickelt. Schmuddelige Toiletten.

It's sufficient, but not much more...

It used to be a great McDonald's, now it's got a kind of emotionless atmosphere, very expensive, extremely long waiting time. Then I'd rather go and eat a kebab, it's cheaper, better and faster.

Rude staff and the orders are always incomplete.

Real juice shop, the toilet is just really dirty down there too

I've been here often. The burgers are dry, the nuggets and potatoes are cold. Food was mixed up in takeaway orders and sauces were forgotten McDonald's on Windmühle is better, although the floor is always sticky

The order came way too late. The staff weren't that polite either. Would I come back, no, definitely not.

Worst MCD in the world. You wait at MC Drive sometimes for over an hour and nothing moves forward. This has nothing to do with fast food.

Waited 15 minutes in MC Drive, one box of fries was cold, the other was way too hot. The employee at the counter smoked one even though we were all waiting in the cars for our food

Food came to the table already cold. When we pointed this out, there was no proper response! Even the resturant was really very cold. Everyone here runs without a seat with a jacket here. We were here twice. The first time wasn't a nice visit with unfriendly people and today on the second but last visit there was also the food... we won't be coming anymore.

Unfortunately it's no longer like it used to be, like an abandoned stop, few employees, drive in doesn't work, you have to do another lap and look for a parking space. Employee walks around with headphones but nothing is accepted, you have to come in. It's sad that there's already an employee responsible for making, packing and collecting when I was told it would take longer. I understand but don't try to work understaffed for a business like this, which is very difficult for a fast food business. Sorry bosses, if there are no workers available then intervene yourself. Ties used to be times have changed. Get involved and see what workers have to endure and for what money. I'll test the store again and let you know how it was. Whether a boss cooperates or nothing has changed. Thank you for cold food!!!!!

26.12 There‘s only one worker for the whole room of customers and he was just shocked, he just couldn’t manage with everything. We’ve been waiting for our tea for 30 minutes. I hope McDonald’s pays some extra money for holiday shifts at least. It’s nothing with workers/manager, but I think company should manage the amount of employees for weekends/holidays. I feel really sorry for the worker and the manager

I have never met such slow workers in any McDonald's. Guys just swim, not walk. Give them a kick in the ass. They are so young, but they move as if they are 80 years old

Very bad service. Stood in the drive-in for more than 20 minutes and there were only 2 cars in front of me. The last two times it was similar, I continued driving after 15 minutes because nothing was moving. Absolutely no recommendation.

Extremely dirty and terrible clientele.

Classic McDonald's branch. Food was good but service and cleanliness left a lot to be desired. But it was fine for 2 a.m. at night

By far the worst McDonald's I have ever experienced... the order was placed at 11:40 p.m. And shortly after 1 a.m. she still wasn't finished. Absolutely not recommended. What happens in this store no longer has anything to do with fast food. If you eat somewhere else, you'll be quicker

I was in your branch on December 13th and placed an order. Unfortunately I had to wait over 40 minutes without my order being completed. Finally I had no choice but to ask for my money back. I am very disappointed about this incident, especially since I have not received any apology from your team. I hope you can solve such problems better in the future.

The new team is very fast! Well done! Keep it up!

I love the slightly stronger, dark-skinned woman who works there. She makes such beautiful food.

After the night of partying, my friends and I drove to the local drive-in. A mistake. It started at the ordering counter when our order was taken completely incorrectly. Then after paying we were sent away without receiving our order so that a subsequent customer could be served. In total we waited over 30 minutes and did not receive most of the order, which was only communicated after the waiting time. Straws were provocatively handed to us, only to be told a minute later that there would be no milkshakes for us today. The ice cream ordered was only made upon request and the change or refund for the drinks not received was only given with an eye roll and explicit demand. The fact that none of this works with at least 5 employees is astonishing. In the end there weren't even any napkins in the bag and to this day we don't know exactly whether the nuggets were vegan or not.

long waiting time at the drive in, card reader doesn't work, Mc Chicken Classic, the roll was fried, the salad wasn't fresh, there was sauce from something else stuck to the paper...

The men's toilet is a disaster, the smell is close to an old train station toilet/motorway toilet. Judging by urine. The staff can't handle it. Werder say hello or that makes xxx euros just look at you. If you take the money, you give the rest of the money. The napkins are on the floor on the stairs to the toilet. The parking lot could also use a broomstick. Simply good. It's just good at McDonald's.

The incompetence at McDonald's is generally great, but this one surpasses that of the others every day. Nevertheless, please never steal it from us, Darmstadt has too few of them.

Waited 40 minutes for my order!!!

Ordered a burger and there was nothing going on. Nevertheless, when you unpacked the food, the sour roll was black and smelled burnt. So outrageous for the money

As many others have described, I can only confirm that the waiting time at this McDonald's is well above average and you can expect at least 20 minutes to get your food. On good days. It's not even as if there's too much activity all the time, but rather, regardless of how many customers there are, it takes too long. I have noticed too often that the employees among themselves are visibly stressed or annoyed and it seems as if there is a huge diffusion of responsibility. I don't know of any McDonald's branch that is so disorganized and I hope that something changes in the future.

Incredible smell of ammonia and poor hygiene - a negative experience If you're looking for a challenge, you can give it a try here: stay in the toilet for more than a minute and you'll have my complete admiration! Because the smell of ammonia in the toilets of this McDonald's is simply indescribable and almost unbearable. It feels like the smell is literally taking away your senses. In addition to the pungent smell, the hygienic conditions are anything but acceptable. You can literally feel that a thorough cleaning is urgently needed here. It was so bad that after my visit I had to get some fresh air to clear myself up - it's really not for the faint of heart. If you want to play a prank on your friends or acquaintances, you could send them here for a minute. For everyone else: it's better to go somewhere else if you value clean and odor-free toilets. Conclusion: Not recommended – an experience I won’t soon forget.

Half an hour ago I ordered: 1 Bic Mäc, 1 Fish Mäc, 1 fries, 1 kringel potatoes and 6 chicken wings. I had to pay €27 for it. She said she would make the whole thing cheaper. At this point you willingly become a part-time racist. Of course there was no bill.

Closes before the displayed time. According to Google and the notice on the door, it closes at 2 a.m. on weekdays. At 1:40 a.m. all the doors were already locked.

The food was as expected. As always, the photos differ miles from reality. But it actually tasted pretty good. What I didn't expect in Germany was that it was only allowed to clean the toilets once a month. Soap dispenser empty and torn from its hinges, no towels to dry my hands and I can still smell the smell. Luckily, no one from the health department had been there for a long time. They would have had to close the shop.

I swear best man on December 23, 2022 at 5 a.m. the guy made us 40 hamburgers at the drive in 9 minutes before closing time and didn't complain

It took more than 30 minutes for the food to arrive. The toilet was last. No paper, no soap and it smelled like piss. Nobody clears away trash, everything overflows. I've never seen a McDonald's like this.

I've been here, there, there many times, in short: - 80% very long waiting time, because in my opinion there are too few or overworked staff - Often communication problems

A bit bumpy with the staff but very friendly.

Absolutely disappointing! When I walked in there wasn't a single employee in sight at the front. After waiting for several minutes, I heard someone in the back room - apparently the only employee was sleeping! When he finally came, he seemed annoyed and listless. Of course, the ice cream machine didn't work either. If this is the service you can expect here then this will definitely be my last visit! Slippery

Every order got wrong suger today I ordered 3 menus and got 2. Time to close 🤮

I had to wait over an hour for my food then the Fanta was suddenly empty. Very very incompetent staff. I can absolutely not recommend it

There were many trays from customers who had left on many tables. Staff was understaffed. The toilets were unusable and there was a very bad smell.

Juice shop a quarter of an hour before the official closing time. No wonder why Germany is going to the dogs

There were not many people, one machine did not work properly, but it was not written about it, because of the broken machine, the order process took a very long time. The toilet is dirty and very smelly. Service wants better. While I went to the toilet, the plate with the number disappeared from the table, and I had to wait standing at the checkout. Probably the worst restaurant of this chain that I have ever been to.

I am very disappointed with this branch and its employees. I placed an order but only received half of the products I ordered. When I contacted the branch, the employee did not speak to us in a friendly manner at all. 0 professionalism, 0 attitude. 👎🏻👎🏻👎🏻