McDonald's in Darmstadt

Sticky chairs, leftover food on the tables, no tray cleaning, disgusting toilets, unfriendly franchisee, no food served after more than 30 minutes, no refund after complaining. What a mess

It feels like something's missing every time, and you have to check for it yourself. When you ask them about forgotten items, they pretend it's not the case. Even worse when ordering. (Lieferando saved it, though, with their customer-focused approach.) They're also pretty unfriendly on the phone. You could say it's "just" McDonald's, but given their size and turnover, that should be fine. Unfortunately, service depends on good staff.

Extremely cordial staff. Very tolerant for the young kiddos that hang out at midnight. Responsive timing to orders. Ich Liebe Es.......get it? :)

Unfortunately, this has nothing to do with fast food anymore. A half-hour wait for food is unfortunately normal.

Sunday, shortly after 10:00 at the McDrive: one moment please! That moment lasted five minutes! To clarify, there were no cars in front of us, and the restaurant was completely empty! After more than five minutes, we left without any food. This restaurant clearly doesn't understand the "fast" restaurant concept! Bad service!!!

I had a very disappointing experience at this McDonald’s. I waited for 15 minutes and nobody came to take my order or serve me. Very poor service…

Sometimes the waiting times are too long. Otherwise, it's the same foam as everywhere else.

The service is incompetent, you have to wait a long time to order.

It's dirty, the toilet stinks terribly, there's an unpleasant smell in the room, but the food is not bad

If I could, I'd give them -5 stars. A real dump. While we were eating, they simply turned off the lights, so we ate in the dark. Then they came and stressed us out while we were eating because they were closed. Real philistines. Truly terrible customer service!

The food is cold, the potatoes are dry, the burgers feel like they were stepped on. I would give it less than one star if I could.

I was at this branch on September 18, 2025, around 12 p.m. I ordered a strawberry milkshake, which I received after about 10 minutes. However, when I tasted it, it tasted strongly of coffee. When I looked inside the cup, I could clearly see a lot of coffee syrup. Since I don't like coffee, this was very unpleasant for me – if I order a strawberry milkshake, I want a strawberry milkshake, not one that tastes like coffee. I politely complained and explained that I didn't like it. The employee's reaction, however, was very unfriendly. He simply said, "Yes, that's just how it is, there's always a little syrup on it." When I pointed out that other branches can easily do without it, my only response was, "Yes, but here it is." Afterward, they returned my money, but the shake was rudely taken from my hand, and I was given 2 euros without any comment. I think that's a real shame, because the ambiance is modern, the restrooms are clean, and the store actually makes a good visual impression. But this kind of treatment of customers is unacceptable to me. Therefore, I unfortunately cannot recommend this branch.

Disrespectful behavior, unfriendly service, and all of this in front of my children. I wanted to order milkshakes, which are even currently on sale with coupons. And of course, as always, the ice cream machine is broken. I ask with a smile, because it's always broken, whether it couldn't be repaired or even replaced. The employee yells at me, brazenly and loudly, that I was just out of luck. It was very difficult for me to control myself because she was screaming so disrespectfully and puffing herself up in front of my children. This is completely unacceptable, and this isn't the first time I've been mistreated or given bad "food" at this store.

Long waiting time and very dirty

Once again, I'm disappointed by this McDonald's. I got two meals for €25. I arrive home, and I live a two-minute walk from McDonald's. The inedible, dry sandwiches, cooked at least an hour in advance, and the appalling fries. My girlfriend and I aren't feeling well! I hope we don't have to go to the hospital! They can't sell this to people. I'm forced to file a complaint with customer protection! That's not possible!

I waited 20 minutes for a burger and dessert. The order number had long since disappeared from the display. Unfortunately, that's definitely way too long. Otherwise, it's just a regular McDonald's.

This is a complete disaster... it always takes forever, they are unfriendly and don't even see you as a customer!

I just ordered and picked up via the app (order number DV63). One MC Chicken and one fries were missing. The store isn't reachable by phone. Since it wasn't a very large order, I don't understand why. I'd rather give it 0 stars. I want my money back!

Absolutely terrible store! Waiting time 30 minutes, dirty restrooms! The reviews here are true!

We came here with my brother. First, we waited almost 30 minutes for our food. Second, the employees issue order numbers too early. This is my first and last time here.

The order wasn't delivered as stated on the order. It was also very lacking and had been made incorrectly. The employee became very rude and simply hung up. Then I called back and asked for the manager, and they simply hung up again. The order was placed last Sunday evening.

Three years later...still the same chaos...dirty restaurant area and abysmal wait times despite the app...drive-thru wait time over 10 minutes for the second time, unfriendly service because understandably overwhelmed...staff savings here come at the expense of the customer...

I've been standing in the drive-thru for 20 minutes, and it's like this every time. Also, everyone working there seems completely overwhelmed, except for two who mostly work nights. And often, items from the order are missing or not prepared properly (I got cold fries).

It was terrible, we weren't served, and no one felt responsible. There were just a few people frantically running around preparing food for the three or four people. Never again at McDonald's...

It's McDonald's, so the food is as expected. That's okay. But The wait is endless. Their own ordering system is tampered with (orders are marked as ready and picked up, even though they're not ready), and then the customer is left standing for 30 minutes without any information. As a result, parts of the order are only lukewarm, as the bags, partially filled, sit open for 20+ minutes. Employees don't wear hairnets or anything similar, even in the kitchen, and questions are completely ignored. It's better to drive to the McDonald's on the other side of town while you wait; you'll get your food faster.

Garbage can association needs 1 hour to serve 2 cars at mcdrive

The good thing about this McDonald’s is that they usually serve what you order.

Unfortunately, I've had repeated negative experiences with this McDonald's. The service is often slow, the friendliness of the employees leaves much to be desired, and the hamburgers are often poorly tossed and cold. I wish they could improve this situation, whether through training for the team or other measures.

The wait time is simply unacceptable. By the time I'm waiting to even get to my place (drive-thru), I've already driven to the nearest kebab shop and then home. 10-15 for ONE cheeseburger? So it's no longer fast, and no longer good value, and it's also incredibly unhealthy. Why should anyone even go there?

Hardly anything going on...seems to be enough employees and you wait and wait and wait...unfortunately not the first time that this has disappointed me...

We visited this McDonald's restaurant today and were unfortunately extremely dissatisfied. First of all, the women's restroom door was missing. We also waited over 15 minutes to even place our order, but then left because the staff seemed overwhelmed by the few orders that were actually placed. Since we had little time and felt ignored by the staff, we ended up leaving without anything to eat. It's truly unfortunate that we didn't even get to try the food. I hope these issues are resolved soon so future customers can have a better experience.

A year ago, I used to go here every now and then because it was the better McDonald's (in my opinion) in Darmstadt. That's no longer the case! The entire staff is completely overwhelmed. I can probably understand this when it's busy, but every time I've been there, there have been hardly any customers. Waiting times are 30 minutes or more, and the food is cold and inedible. The restrooms are a disgrace! Simply disgusting and absolutely nerve-wracking. Even with these wait times, it has nothing to do with "fast" food.

I was a DJ at this venue and unfortunately my laptop was stolen before I could pack up. This was a huge loss for me. What disappointed me the most was that the parking camera was not working and there was no help available. I would like to warn other guests and organizers to be very careful with their belongings. It is truly unfortunate that something like this happened at this venue.

I've been waiting forever! What a nerve!

Once and never again! Waiting 40 minutes for food is a definite no-go.

I'm giving it one star. Opening hours aren't listed online. The McDrive is open longer than you can get into the store. Completely arbitrary. 0/5 stars

This is what a Philly cheese stack really looks like. 1 meatball instead of 2.

Endlessly long wait times, even when there's nothing going on. Food is cold or something's missing...just quickly grabbing something from McDonald's was a thing of the past.

According to opening hours, it's open until 2:00. Unfortunately, it closes at 12:30.

20 orders in line Waiting time more than 30 minutes

Bad service is just bad. 22 minutes for an mc smart meal. With four staff members in the restaurant and with mc Drive and Lieferando. Don't drive the system into the wall.

Not the definition of fast food!

It was an absolute disaster today at 6 p.m.: I waited almost 40 minutes for my food. The staff was completely uncoordinated and unfriendly. After 20 minutes, all orders suddenly showed as ready on the display, even though they weren't ready yet. Apparently to delete them from the system. Then another 20 minutes of waiting. My burger and nuggets sat on the tray for almost 10 minutes because they were still missing fries. As a result, the food was only lukewarm. Then the order was also incorrect: first the wrong sauce and then the wrong burger. The complaint then took another 10 minutes. An absolute no-go was when another customer complained about her burger. The employee took it, touched it, looked at it, and put the complained burger back in the display instead of throwing it away. I can't say whether it was ever served again. Trays weren't cleared away, so they piled up on the adjacent tables and on the floor. There was trash everywhere, and the restrooms were dirty. Avoid this store if possible. The only positive aspect is that they recently added an EWE Go charging station in the parking lot.

50-minute wait Really no fun 😡😡😡😡😡

Sanitary conditions are abysmal! Beginning of August 2025: One of the women's restrooms was filthy from top to bottom with feces, the liquid was pouring out, the other had no door. Please? No door? When I complained to the staff and restaurant management, they just rolled their eyes in annoyance, saying a door had been ordered. We didn't eat there. Unacceptable!!! I recommend a visit to the health department. I'll refrain from taking any photos at this point.

Unfriendly employees ignore your questions. And eating takes over 20 minutes, despite the store being almost empty.

Ordered with an estimated wait time of 45 minutes. After almost 100 minutes, the order was canceled. Previously, the expected delivery time was repeatedly extended by 10-15 minutes.

The wait is ridiculously long, and there's almost always something missing from your order. It's worth driving to Pfungstadt if possible.

At night, a single employee has to handle everything alone. The waiting time is endless.

When I arrived, there was no door in the women's restroom, and I waited 45 minutes. The food was cold, items from my order were missing, the staff didn't speak good German, and the matcha latte tasted and smelled like fish.

A 90-minute wait for two meals – and then they shouted at us! When we asked where our order was, the staff shouted at us in a rude tone. It turned out that the order had simply been forgotten. We had already been kept waiting forever at the ordering terminal and past the pickup window, apparently intentionally, so the system wouldn't record the actual wait times. An absolutely disappointing experience – poor service, no organization, and a completely inappropriate tone. One of the worst McDonald's branches around.

Was a horrible experience. I waited 1 hour for a big mac. There was just few workers and they were all very slow. I dont know what they are doing but only a order was coming in a half hour. They were working very slow and bad. Just some workers fed up with everything and some angry, regretful customers.

Waited for 50 minutes to be told half of our order is out of stock. Instead of offering some alternative or informing us they just put random stuff on the tablet.

Old McDonald's, I ordered at the terminal and paid, waited 40 minutes until they told me that one of the drinks was out. Generally very long waiting times, always

We waited 50 minutes for our food. Everyone who ordered takeout was given priority. In the end, they placed three bottles of apple spritzer in front of us without asking, saying "the carbonation was suddenly empty," even though we had ordered almost an hour ago, when everything was still in stock.

Disastrous service! Waited over an hour for food, toilets were full of piss—no soap, no toilet paper, and broken toilet seats. The place itself was overflowing with used containers and trays, plus dirty tables. The gentleman who mopped the floor was asked by the staff to help in the kitchen and didn't even wash his hands. A disaster! Basically, it took too long to process the order, and it wasn't the first time. It will definitely be my last. I absolutely do not recommend it. :/

Old-fashioned. This MCD is in desperate need of renovation. When employees are outside cutting plants and smoking cigarettes, you know what to expect.

Four of us were on our way home and wanted a quick bite to eat at 1:30 a.m. We opened the app, pre-ordered food, and went to the drive-thru. We stood there for 30 minutes. At 2:01 a.m., it was finally our turn and received the very rude message that they had been closed since 2:00 a.m. and that they only had one portion of nuggets left. Incidentally, while we were waiting, there were only two cars in front of us!! Never going there again.

Dead Macces, July 8, 2025, 1:45 a.m. Employees simply leave a quarter of an hour before closing time and don't serve anyone. Otherwise, you always wait forever for the food, only for it to be cold and cheese next to the burger, huh????

I waited for over 35 minutes and when I had almost arrived there were two cars in front of me and someone in the first car got out and told me that we couldn't order anymore. I thought he was joking, so I went to the manager myself and the employee lied to me and said the manager wasn't there and there were only two employees there and then the manager came herself and said you couldn't order anymore because we were closed and we couldn't do any more, even though I was there at 1:25 a.m. and they closed at 2:00 a.m. Very bad experience, I wouldn't recommend it to anyone. I didn't try the food and I won't try it either.

The lady, who apparently holds a management position there, can't handle customers, doesn't understand German, and her answers are rude! She puts her fingers in the cups and has never heard of the healthcare system. This place is a complete horror...

Something is always sold out or broken

Waited 20 minutes in the drive-thru to even place my order, even though there were only two cars in front of me. Absolutely outrageous. Dirty Mces Update 9/9/2024: It's still the same old thing: waiting forever to even place my order 😂 Simply awful. Worst drive-thru in Germany? Update 6/29/2025: I'm standing here like a dog in the drive-thru again because the store closes at 1:00 AM and orders are only taken every 10 minutes 😂 I'm here every leap year and always disappointed.

Why do you never have soap and tissues in the toilet? Also, why do you always run out of caramel?

The doors close at 1:25 a.m., and you have to walk between the cars to order via MCDrive. Just not interested anymore.

This place really can't get anything done. On our first visit, we ordered plant-based nuggets at the drive-thru and got regular ones. We only noticed after we'd already left... As vegetarians, that's great, of course, when you can't even rely on one of the already VERY limited meat-free options. 2nd visit - Ordered an Iced Coffee Shake Caramel and basically got a milkshake with no coffee at all and chocolate sauce. When I pointed out to the employees that the shake contained neither coffee nor caramel, they made me a new one. Again, no coffee... surprisingly, at least the caramel sauce was good. 🫡🤡

Waited 15 minutes for the order, the burgers were already cold, I don't recommend it

Bad service, there is no soap in the toilets and the staff are not wearing any gloves.

Apparently, there's new management, as things are even worse than before. The staff doesn't know what to do; they're all running around. I was there three weeks ago, and there were far too few staff. I waited 25 minutes for a McMenu. After complaining, I was told it was my problem. I was there today, there were plenty of staff, few customers, and I still waited 15 minutes. The burger was in the package the wrong way round, the box of fries was only half full, and two dips were missing. This is by far the worst McDonald's in Germany. In my opinion, the store should be closed.

I'll never understand why you have to wait forever at the McDrive. Unfortunately, it'll probably never change.

They display on the screen that the order is ready, but then you have to wait until they make it ready.

Lazy staff. Not clean. The customer is no longer king at McDonald's (no matter where). Orders are only made through the stupid machine, and the staff are unhelpful. No human cashiers are open; the staff prefer to stand around lazily. Result: There are far better convenience stores that are cleaner, and you can order directly from the staff. They're also more helpful and cleaner than McDonald's. I'm not the only one who refuses to go to these stores these days.

Sometimes you have to wait longer at McDrive but the employees are very nice.

I waited half an hour for a small order. The employee was disrespectful. Never again...

Unfortunately, it was disappointing again. A long wait, a drink left on the menu, and after almost 30 minutes of waiting, 10 minutes just for the ice cream, we were told they were out of ice cream. Instead of a MC flurry, we were given half a cup of shake for breakfast. When we asked if we could maybe get the ice cream from the Happy Meal, the answer was a resounding no – they already had the "shake." Because we were waiting for the ice cream, we ended up eating our food cold.

Got a 2 in 1 burgi instead of 2 single ones, I'll probably die now at 30

My friend and I waited for our order for more than half an hour! Our room was just taken from the table and didn't bring any food? Is this normal? What is happening in this institution in general? Why can't I just get my order that I paid for?!

Absolutely the worst McDonald's I've ever been to! The employees were clearly out of control. We waited 45 minutes for our food and only got it because we wanted to cancel it, and it was then quickly prepared. Would never go back.

I've been waiting for my food at a mcgges for 30 minutes, that's really cheeky!!!

Been waiting for the "fast food" for 30 minutes...

It takes too long until the food is ready and the way they talk to the customer is what I call cheeky

It takes an incredibly long time. It's been sitting in the McDrive for more than 30 minutes...

I was there at 11 pm and I had to wait 30 minutes until I could order, but the employee at the drive-thru was very nice and apologized for the long wait

I wonder what happened to McDonald's. I waited 43 minutes for my food, and the McDonald's wasn't full. There were maybe 7-8 people in front of me who ordered after me and got their food first. My food was ready at least 20 minutes later, but others still got there first. The food was cold and didn't taste good either. McDonald's will never see me again.

Truly a real rip-off. They can't do anything properly. You wait 15 minutes at the order counter: "Please wait a moment" until you can order. Then you're told, "Please wait here a moment," and then forced to wait another 10 minutes in front of the terminal. Why? So that time isn't recorded. When you're finally allowed in, you drive to the second window and pay. Then you're asked to drive further forward. Why? So that it looks to McDonald's headquarters that the customer received their food within the allotted time. You then wait another 10 minutes until you get your cold food. And if you're not the only one waiting, you could end up waiting 45 minutes from the time you drive there until you get your food. This McDonald's is clearly cheating headquarters. And incidentally, it's violating its franchise agreement. The manager needs to go. Do something, McDonald's Germany! It can't be that such simple things don't work. I have a different idea of ​​fast food. Simply outrageous. The same garbage every time.

It's a joke. I've been standing in the McColl's drive-thru (two cars) for 23 minutes and I still don't have any food. The staff is also incredibly unfriendly. Except for a brief moment, which is already a really long time. And the best part is, the food is still cold. Thanks for nothing.

Top-class dining experience! Contrary to most of the disappointing reviews, the food arrived quite quickly. We had just witnessed a dramatic improvisational theater performance between a lively employee and a family with a toddler, and our order was almost ready. Instead of boring standard versions, the burgers delighted with creatively scrunched, individual shapes, and some of the toppings had been given a minimalist reinterpretation. This presented a good opportunity for a round of guessing "Which burger should that have been?" The highlight of the entertainment program came, true to style, at the end: in the form of a half-filled McFlurry, in which they had managed to incorporate even larger cavities despite its reduced dimensions. If the work hadn't been so temperature-sensitive, it could easily have been classified and exhibited as a piece of minimalist art.

Absolutely unfriendly, and the manager is absolutely aloof. She looks dirty and smells funny. The food was better, and I reported it to McDonald's right away.

Despite ordering online, we waited about 10 minutes (ordered long before we arrived), and then, apart from bottled water, there were NO drinks. Hence only one star.

Untrained staff! The floor is being wet-mopped, my daughter slipped because it was too wet, and of course, the sign was only put up afterward. I hope my daughter's legs don't swell, otherwise I'll file a complaint! This is unacceptable!

It's really a joke, my mother and I waited 20 minutes for cold food and then another 10 for lukewarm... The lady at the checkout said she had other customers and that it couldn't be any quicker. Well, if she and the kitchen staff warmed up the food properly, then she wouldn't have someone else waiting. It wasn't full here either. That's a mess. It's a shame that you can't give 0 stars.

Never again, I didn't check the order again today and they just didn't give me a BigMag and I only noticed it at home. In the store you have to double check everything and be prepared for surprises, they like hot sauces

Yesterday I simply waited 65 minutes for my nuggets and only received them emphatically, otherwise I would still be standing there waiting today...

Worst McDonald's in Darmstadt and the surrounding area. Actually, the purpose of McDonald's is to be a quick service restaurant. You don't notice any of this here after standing in the drive for 30 minutes only to find out that card payment is not possible. Another time I received a completely cold cheeseburger and wanted to exchange it straight away. The lady at the checkout was very unfriendly and snapped at me that I had to complain about it immediately. I explained to her that I received the burger via table service and came straight away. She then reluctantly gave me a new cheeseburger and was quite annoyed. Disgraceful behavior and no customer focus. Overall, this McDonald's is not recommended as they have no functioning organization there at all

I bought a Mcflurry. I had to wait 15 minutes for someone to come and then they didn't even fill my Mcdlurry half full. Even a McSunday would have been fuller.

Fast food for the patient with an adventurous stomach If you've always wanted to know what traveling back in time feels like - back to an era when food was served cold and hygiene standards were optional - then you've come to the right place! The wait for food was so long that I seriously considered starting a part-time job or doing my taxes. When the food finally arrived, it was so cold that for a moment I thought they had given it to me straight from the freezer - a "Frosty Meal" instead of a "Happy Meal". The burger had the elegance of a car crash and the fries were so limp you'd probably be offended if they were still called "fries." The ambience? A charming mix of school cafeteria after the lunch rush and train station toilets at midnight. Speaking of toilets: only for the brave. I felt like they were trespassing on me – not the other way around. A place where even a disinfectant flees voluntarily. Conclusion: If you are hungry and urgently want to work on your frustration tolerance, this is the right place for you. For everyone else: There are alternatives. Many. And better ones.

Waited in the drive-in for almost an hour until you could order (little customers on a quiet day) and then waited another 30 minutes for the food. So ridiculous

This review only applies to April 27, 2025. Firstly, we waited for 30 minutes (ordering take-away), even though there was very little going on. After the long waiting time, I think you can expect the burger to look and taste at least halfway decent. None! Simply pissed off. Well…too bad

The manager is absolutely rude my friend ordered a McFlurry with minecraft and her toy didn't come and our food came cold

At McDonald’s today – what a celebration, We arrived late, but things went really well. As soon as I ordered it, it was already there, fresh and hot – simply wonderful. The crew? A dream served with a smile, You immediately notice that it's not just parrying here. A quick glance, a casual saying, no stress, no waiting, no empty stomach. The kitchen? In flow, a well-rehearsed team, the processes are smooth, almost like in the movies. You feel: here you have really understood, how service and timing merge. The McFlurry – creamy, perfectly tempered, a small dessert that inspires the heart. Vanilla and topping, a sweet moment, which burns even the darkest thoughts. And the night outside, but so bright inside, The visit was spontaneous – and yet special. With a full stomach and a good mood, Then we went home – we’re coming back!