McDonald's in Darmstadt

My boyfriend and I ordered an ice cream, it was only half full, so I asked the staff if that was right, they laughed at me and the boss who made the ice cream said that that was the right amount, in every other McDonald's you get a full ice cream!! 😡

I was there around 6 pm. It was crowded with less staff. That’s why the service was slow.

Waited 30 minutes for my order.

The shake machine is almost always “broken”.

The worst and most unfriendly store I have ever entered. First order and pay, then wait for the food with a number. As long as it worked, it wasn't a problem, but it was anything but. None of the employees managed to serve quickly, correctly and in a friendly manner. After several complaints from other people and I still didn't have my food after more than 30 minutes, I asked. The boss told me in a very unfriendly, stressed tone that I had to be patient like everyone else. (AND MISSED ME) The kitchen does it all. I answered and pointed out that my number was no longer on the scoreboard either. And I don't remember offering it to YOU. Then he got very loud and said I could leave if I didn't like it. Of course I would have done that if I hadn't already paid. That was a very unpleasant situation for me. As a customer, I have never been treated so badly.

Waited 25 minutes for 2 McChicken with fries. Can you even call this fast food anymore?

The food is cold, the service is terrible. You order and pay and half of the food is missing from the bag, so you have to go there a second time. Not good service, better get food somewhere else

Currently catastrophic conditions, you order specifically via the app and then have to wait 30 minutes for your order on site. So much for fast food.

The toilets are so dirty and smelly, it's really disgusting!

Despite ordering using the app, I had to wait 35 minutes for the food. Unfortunately I've already paid otherwise I would have canceled, the staff works in slow motion, burgers and fries pile up and just get cold, the people who pack the food have no plan and can't even tell you when it's your turn. I would have simply cooked food during that time and it would have been warm. Oh yes, I packed it wrong and explaining and correcting it was an extremely tough process. An employee just walks back and forth and gets in everyone's way. Everyone was consistently unfriendly

I was at McDonald's during my lunch break, so I was stressed for time, and unfortunately I had to wait half an hour for my order. When I asked an employee what the problem was, she explained to me that there were currently problems with online orders - which I could of course understand. When a friendly Ukrainian boy came to help me, the woman swore at him in Ukrainian. Then asked me to verbally repeat my order again. With her gestures and hand movements she signaled to me that I should hurry up - which shocked me at that moment because she rushed me instead of pointing it out in a friendly manner. It should also be emphasized that it was around 12 o'clock in the morning and there were maybe 4-5 people behind me, all of whom came after me. So the disrespectful agitation was not justified. However, I simply ignored it and pretended that this unfriendly behavior didn't bother me. Unfortunately it didn't get any better, she just became more disrespectful... As she was preparing my order, I noticed that she packed items that I hadn't ordered. When I gently pointed this out to her, she reacted passive-aggressively. To defuse the situation, I said it wasn't bad. But when I asked to have my food on a tray instead of in a bag, she simply dropped the bag onto the tray - an unnecessarily disrespectful gesture. She was Ukrainian or Russian and probably misunderstood me because of that, but that doesn't justify such disrespectful behavior towards friendly customers. I understand that it can be stressful at busy times, but as a customer I still expect to be treated politely. ☹️ Unfortunately a very disappointing experience with this employee!

The food is incredible. If you're there with the right friends, the atmosphere is really cool. The service is okay, I personally have never been served but the people at the checkout are always friendly.

By far the worst drive-in I've seen in my life. Over an hour waiting time for 5 cars..

Waited an hour and in the end everything got cold incredibly bad never again

Once again something was missing from the order. So far only one order has arrived in its entirety.

HELL ON EARTH - WORST McDONALD'S EVER! I don't know what's going on here, but this McDonald's is an absolute disaster! When you eat here, you can learn a new language, write a book or start a family - that's how long the order takes! Employees? In slow motion! I swear I've seen turtles work faster than this team. They stand there like they're trapped in another dimension where time doesn't matter. Zero motivation, zero energy, zero service! AND THE MILKSHAKE? FORGET IT! Same thing every damn time: “The machine is broken.” “There isn’t right now.” “Not available today.” HOW COULD YOU NEVER HAVE MILKSHAKES?! Do you assemble the machine from Lego bricks before using it? Is this a top secret NASA technology that only works once in a blue moon? Or are you just not in the mood? No matter what you order...it takes forever, is guaranteed to come out cold, soggy or wrong, and when you ask if they can fix it they look at you like you asked about rocket science. McDonald's? No, this is a sad parody of a fast food chain! 👎👎👎 0/10 absolutely not recommended!

Bestellung öfters falsch abgewickelt. Schmuddelige Toiletten.

It's sufficient, but not much more...

It used to be a great McDonald's, now it's got a kind of emotionless atmosphere, very expensive, extremely long waiting time. Then I'd rather go and eat a kebab, it's cheaper, better and faster.

Rude staff and the orders are always incomplete.

Real juice shop, the toilet is just really dirty down there too

I've been here often. The burgers are dry, the nuggets and potatoes are cold. Food was mixed up in takeaway orders and sauces were forgotten McDonald's on Windmühle is better, although the floor is always sticky

The order came way too late. The staff weren't that polite either. Would I come back, no, definitely not.

Worst MCD in the world. You wait at MC Drive sometimes for over an hour and nothing moves forward. This has nothing to do with fast food.

Waited 15 minutes in MC Drive, one box of fries was cold, the other was way too hot. The employee at the counter smoked one even though we were all waiting in the cars for our food

Food came to the table already cold. When we pointed this out, there was no proper response! Even the resturant was really very cold. Everyone here runs without a seat with a jacket here. We were here twice. The first time wasn't a nice visit with unfriendly people and today on the second but last visit there was also the food... we won't be coming anymore.

Unfortunately it's no longer like it used to be, like an abandoned stop, few employees, drive in doesn't work, you have to do another lap and look for a parking space. Employee walks around with headphones but nothing is accepted, you have to come in. It's sad that there's already an employee responsible for making, packing and collecting when I was told it would take longer. I understand but don't try to work understaffed for a business like this, which is very difficult for a fast food business. Sorry bosses, if there are no workers available then intervene yourself. Ties used to be times have changed. Get involved and see what workers have to endure and for what money. I'll test the store again and let you know how it was. Whether a boss cooperates or nothing has changed. Thank you for cold food!!!!!

26.12 There‘s only one worker for the whole room of customers and he was just shocked, he just couldn’t manage with everything. We’ve been waiting for our tea for 30 minutes. I hope McDonald’s pays some extra money for holiday shifts at least. It’s nothing with workers/manager, but I think company should manage the amount of employees for weekends/holidays. I feel really sorry for the worker and the manager

I have never met such slow workers in any McDonald's. Guys just swim, not walk. Give them a kick in the ass. They are so young, but they move as if they are 80 years old

Very bad service. Stood in the drive-in for more than 20 minutes and there were only 2 cars in front of me. The last two times it was similar, I continued driving after 15 minutes because nothing was moving. Absolutely no recommendation.

Extremely dirty and terrible clientele.

Classic McDonald's branch. Food was good but service and cleanliness left a lot to be desired. But it was fine for 2 a.m. at night

By far the worst McDonald's I have ever experienced... the order was placed at 11:40 p.m. And shortly after 1 a.m. she still wasn't finished. Absolutely not recommended. What happens in this store no longer has anything to do with fast food. If you eat somewhere else, you'll be quicker

I was in your branch on December 13th and placed an order. Unfortunately I had to wait over 40 minutes without my order being completed. Finally I had no choice but to ask for my money back. I am very disappointed about this incident, especially since I have not received any apology from your team. I hope you can solve such problems better in the future.

The new team is very fast! Well done! Keep it up!

I love the slightly stronger, dark-skinned woman who works there. She makes such beautiful food.

After the night of partying, my friends and I drove to the local drive-in. A mistake. It started at the ordering counter when our order was taken completely incorrectly. Then after paying we were sent away without receiving our order so that a subsequent customer could be served. In total we waited over 30 minutes and did not receive most of the order, which was only communicated after the waiting time. Straws were provocatively handed to us, only to be told a minute later that there would be no milkshakes for us today. The ice cream ordered was only made upon request and the change or refund for the drinks not received was only given with an eye roll and explicit demand. The fact that none of this works with at least 5 employees is astonishing. In the end there weren't even any napkins in the bag and to this day we don't know exactly whether the nuggets were vegan or not.

long waiting time at the drive in, card reader doesn't work, Mc Chicken Classic, the roll was fried, the salad wasn't fresh, there was sauce from something else stuck to the paper...

The incompetence at McDonald's is generally great, but this one surpasses that of the others every day. Nevertheless, please never steal it from us, Darmstadt has too few of them.

The men's toilet is a disaster, the smell is close to an old train station toilet/motorway toilet. Judging by urine. The staff can't handle it. Werder say hello or that makes xxx euros just look at you. If you take the money, you give the rest of the money. The napkins are on the floor on the stairs to the toilet. The parking lot could also use a broomstick. Simply good. It's just good at McDonald's.

Waited 40 minutes for my order!!!

Ordered a burger and there was nothing going on. Nevertheless, when you unpacked the food, the sour roll was black and smelled burnt. So outrageous for the money

As many others have described, I can only confirm that the waiting time at this McDonald's is well above average and you can expect at least 20 minutes to get your food. On good days. It's not even as if there's too much activity all the time, but rather, regardless of how many customers there are, it takes too long. I have noticed too often that the employees among themselves are visibly stressed or annoyed and it seems as if there is a huge diffusion of responsibility. I don't know of any McDonald's branch that is so disorganized and I hope that something changes in the future.

Incredible smell of ammonia and poor hygiene - a negative experience If you're looking for a challenge, you can give it a try here: stay in the toilet for more than a minute and you'll have my complete admiration! Because the smell of ammonia in the toilets of this McDonald's is simply indescribable and almost unbearable. It feels like the smell is literally taking away your senses. In addition to the pungent smell, the hygienic conditions are anything but acceptable. You can literally feel that a thorough cleaning is urgently needed here. It was so bad that after my visit I had to get some fresh air to clear myself up - it's really not for the faint of heart. If you want to play a prank on your friends or acquaintances, you could send them here for a minute. For everyone else: it's better to go somewhere else if you value clean and odor-free toilets. Conclusion: Not recommended – an experience I won’t soon forget.

Half an hour ago I ordered: 1 Bic Mäc, 1 Fish Mäc, 1 fries, 1 kringel potatoes and 6 chicken wings. I had to pay €27 for it. She said she would make the whole thing cheaper. At this point you willingly become a part-time racist. Of course there was no bill.

Closes before the displayed time. According to Google and the notice on the door, it closes at 2 a.m. on weekdays. At 1:40 a.m. all the doors were already locked.

I swear best man on December 23, 2022 at 5 a.m. the guy made us 40 hamburgers at the drive in 9 minutes before closing time and didn't complain

The food was as expected. As always, the photos differ miles from reality. But it actually tasted pretty good. What I didn't expect in Germany was that it was only allowed to clean the toilets once a month. Soap dispenser empty and torn from its hinges, no towels to dry my hands and I can still smell the smell. Luckily, no one from the health department had been there for a long time. They would have had to close the shop.

It took more than 30 minutes for the food to arrive. The toilet was last. No paper, no soap and it smelled like piss. Nobody clears away trash, everything overflows. I've never seen a McDonald's like this.

I've been here, there, there many times, in short: - 80% very long waiting time, because in my opinion there are too few or overworked staff - Often communication problems

A bit bumpy with the staff but very friendly.

Absolutely disappointing! When I walked in there wasn't a single employee in sight at the front. After waiting for several minutes, I heard someone in the back room - apparently the only employee was sleeping! When he finally came, he seemed annoyed and listless. Of course, the ice cream machine didn't work either. If this is the service you can expect here then this will definitely be my last visit! Slippery

Every order got wrong suger today I ordered 3 menus and got 2. Time to close 🤮

I had to wait over an hour for my food then the Fanta was suddenly empty. Very very incompetent staff. I can absolutely not recommend it

There were many trays from customers who had left on many tables. Staff was understaffed. The toilets were unusable and there was a very bad smell.

Juice shop a quarter of an hour before the official closing time. No wonder why Germany is going to the dogs

There were not many people, one machine did not work properly, but it was not written about it, because of the broken machine, the order process took a very long time. The toilet is dirty and very smelly. Service wants better. While I went to the toilet, the plate with the number disappeared from the table, and I had to wait standing at the checkout. Probably the worst restaurant of this chain that I have ever been to.

I am very disappointed with this branch and its employees. I placed an order but only received half of the products I ordered. When I contacted the branch, the employee did not speak to us in a friendly manner at all. 0 professionalism, 0 attitude. 👎🏻👎🏻👎🏻

Overall, I wasn't happy with my visit today. This McDonald's is always understaffed and the wait for food takes a long time. In addition, there are often a lot of people there, which makes it take even longer. The toilets are very dirty. The only thing that was good was the food, which was very tasty.

The term insane asylum has never been more fitting. Absolutely dirty branch, extremely long waiting times, the workers are unfriendly and have no idea what they are doing. Most of them don't work, but rather look around lethargically, stroll leisurely behind the counter and push receipts up and down without lifting a finger. I ordered a piece of cake and watched for 20 minutes as no one took care of the order. In the meantime, angry guests arrived every minute because something was served incorrectly, not at all, or cold. The only employee who made any effort was a young man who could have been a trainee. After 20 minutes I asked him to please pack the cake so that he could finally leave and check off the order, which he promptly did. Absolutely horrible experience that I won't repeat!

Juice store. I ordered a latte macchiato in Grande for €4.89 and got a small, trendy coffee mug with a bit of milk foam. I think you should explain to the employees the difference between a macchiato and a cappuccino. The store is definitely not worth one star either.

Truly the slowest McDonald's I've ever been to. Has nothing to do with fast food.

I wasn't served at the drive-thru. The floor in the restaurant was sticky. The burgers were soggy and sloppily prepared, and the service was unfriendly. This can be done much better, as other branches (including this one a few years ago) show.

It's been more than a year since we, along with my wife, throw our money into this McDonald's every time I ask for fresh or at least hot food. I don't ask for that much after paying enough. And every time I get cold food that has been cooking and reheated for a few hours! That's not how it works! I'm going to file a big complaint!

Why do we always have to wait 100 years here?

That was definitely my worst visit to McDonald's today!!! Waited 45 minutes for the food, the staff was slow, the noise was almost unbearable, the burgers were cold and to my complete surprise, not!!! No soap or toilet paper in the ladies' room. In addition, the parking lot is difficult to access due to construction barriers and in order not to have to wait hours to be able to drive out - you have to queue behind the waiting cars from the drive in - I drove out via the driveway, from front to back it was just bad!!!

Worst McDonald's in the area. Chaos everytime you order. No working screen to display orders, drive thru even slower.

Food was typical Mc except the fries were very limp The station's toilets have more charm than this Macces' toilets: pissed, shit-filled, soap dispensers broken

Absolute disaster! Stood in the drive-in for 15 minutes and something like that is called “fast food”.

Waited 20 minutes in the drive-in to even place the order even though there were only 2 cars in front of me. Absolutely disgraceful. Dirt Mces Update September 9th, 2024 is still the same boom, waiting forever until you can even place your order 😂 just hard. Worst drive in Germany?

Like a WiFi, simple McDonald's but clean and friendly is worth a lot.

Drive in is a construction site, you can't get out once you drive in there. The staff is extremely overwhelmed and the ordering terminals and pick-up display have been broken for months. You can get your burger faster if you drive 7 minutes further to Pfungstadt to the competition. All customers in store annoyed and unhappy.

Ordered food for family (children). Waited 30 minutes until you could pay and then another 50 minutes until you had your food. To top it all off, 2 burgers were missing, so I gave the children my food and made myself some bread. If you work there you should also know that your 2 for 1 vouchers also give you 2 burgers and not just one This way you can also drive away your customers. No one from family or relatives goes there that quickly anymore.

I've never seen such a dirty McDonald's. The tables were littered and sticky. The staff was completely overwhelmed and we had to wait forever for the order. We eventually left because it was unbearably warm in the store. The standees for the table numbers were completely missing, probably because the staff couldn't handle table service anyway.

Loading is average. Everything actually fits.

One of the worst MC's I've been to recently. Of 4 order terminals, 2 are defective. Display for pickup number broken, signs for table service not available. Classic Royal TS not available, wrong drink served. Staff not particularly friendly and not trying hard. Toilet men very dirty and disgusting. Sorry, but overall there is a lot of room for improvement here.

Something is always sold out or broken

We just wanted a cookie, which is what we got, but it was rock hard. The knock on the counter spoke for itself. We then complained about it. It was not possible to get a new cookie because all the cookies were so hard. Okay, then we'll take the €2 back! That didn't work either because the branch manager who was responsible for it didn't know how to make a cancellation to give us the €2 back.🙈 Ok, what's wrong here 🤣. He offered to bake us a new one. We accepted that! However, after 30 minutes we left. The employees forgot about it because of all the chatter and the others were outside smoking. Well, what can I say. MC Donald also seems to be lacking skilled workers. We donated the €2 to MC Donald. Never again!!

There's always an ambulance out here. This is not good. Plus they don't deliver anymore.

I waited 30 minutes for my ice cream

They too often forget to place orders like drinks

The worst McDonald's I've ever been to, there is no table service, I had to wait standing for the order for half an hour, in the end half of the order was not delivered, I had to run. the atmosphere is unpleasant, the air conditioners don't work, the toilets are dirty and stink. I'll probably refrain from going to this place again.

Completely understaffed and run down. I had to wait 25 minutes for my food so I could have gone to a restaurant 💀

Toilets dirty and no paper, staff unfriendly especially the older Indian-looking man. I was in the toilet for a minute and my food was cleared from the table, dirty shop

Today I ate at McDonalds for the first time in a long time. Unfortunately, when I bit into something solid in my burger, I realized that it was a round piece of plastic waste/plastic packaging about 3cm in diameter. I think it's normal to feel slightly sick afterwards. I don't need this experience again. Such a large piece of trash shouldn't be able to accidentally land on a burger without you noticing. I told the woman at the counter and showed her the piece of trash in question from my burger. She apologized for this. That's the only reason for the 2nd star. A pity. Without trash in the burger it would definitely have been a more pleasant visit.

I waited 7 minutes at the counter, even though there was nothing going on. The gentleman, dark-haired and dark-skinned, was unsympathetic and wouldn't recommend eating with it

Very friendly staff. Good service good McDonalds 🙏👍

Average McDonald's branch. It has been modernized and, among other things, has the new order terminals. Generally short waiting times and enough free tables so far.

Very responsive and polite staff. The staff is 5*, but I don’t recommend eating there, as in other similar establishments. 😉 Cook at home and stay healthy

Food and service McDonald standard. But the toilet was extremely dirty and smelled of urine (station toilets are cleaner)

Just as bad as in the United States. And they always mess up your order.

The best MCs in Darmstadt, now almost the only one🫠

0 service, rude staff, you don't get any food

Toilet flooded or always broken. Doors don't close. The food wasn't very good like other McDonald's branches. I would rather give it 0/5 stars.

It is and remains simply the best service at this McDonalds. Every second order there is either something wrong or something is missing... Can't you even put things in a bag that are written on a piece of paper/screen?!?! APPARENTLY NOT Mistakes are human and happen ---- WITH THIS MCDONALDS, YOU CAN ASSUME IT HAPPENS ON INTENTION. Today, for the first time in a long time, I didn't check it because I thought: "Come on, it'll be fine." ON THE AR***!!!! Forgot the 20 nuggets AND the Hamburger Royal cheese... With that in mind, THANK YOU FOR NOTHING... And then you call them, stay really polite and the other person says: "You have to check it yourself, it's not my problem" and hangs up. As already mentioned, THANKS FOR NOTHING. Kind regards, the never-coming-back dissatisfied customer. PS: Mi**elfinger goes out to the lady on the phone.

On the 4th stage of my journey from Konstanz to Frankfurt with the ebike, I wanted to charge the battery of my ebike during lunch, as I always do. That's why I asked the waitress behind the cash register if I could charge my battery during lunch. He said yes. When I took the battery out of my bike, the man came and said it wouldn't work, the battery was using too much power. Deer battery charges with 185W. This results in 0.185KWh x € 0.4 = € 0.074 for charging during one hour. I would have paid something for it, but then I moved on without lunch. The other 3 times before this was possible without any problems. The day before, by the way, at BurgerKing. So I couldn't eat, and of course the service was bad.

After many years of abstinence, picked something up again. At home we discovered that the Bigmac was missing something crucial, namely the meat. Thank you, that was finally the last time.

Why are there no quality management checks here? Would like to know what the board would say about Mr. F after a visit! It's embarrassing, sorry.

Clean and fast table delivery. Very nice staff. Dirty children's chair was cleaned immediately

This is the worst McDonald's I know. Absolutely unfriendly and disorganized staff. Redeeming coupons at the Mc Drive is almost impossible because the gentleman who takes the Mc Drive order hardly understands a word and doesn't feel like it. I've already placed larger orders at the Mc Drive checkout at some point and then left without ordering because it just didn't make sense. This is really the very last store!!!!