McDonald's in Herne

Within a very short space of time, I was served so badly in the drive-through twice that I suspect it was intentional. Once I had a hot chicken burger instead of a cheeseburger. This time it was really bad. Instead of three cheeseburgers, I had three hamburgers, so each time there was something in it that cost less. And this time I wasn't given a receipt, so I couldn't even complain. People, avoid the oil shop or at least always insist on a receipt.

First we received the wrong cookie with our order (it can happen), but we were then able to exchange it without any problem. Thanks for that! Shortly afterwards we discovered that a Capri Sun had been forgotten among the 4 Happy Meals we had ordered. We kindly pointed this out at the checkout and were given one. Shortly afterwards an employee came and snatched the Capri Sun out of our child's hand and reacted very unfriendly and said "There is only one Capri Sun on the receipt! ONLY ONE!" My friend pointed out that there would be two on it and he snatched the receipt out of his hand. And even accused us of theft... Shortly afterwards, another employee looked at the receipt and said, "There's the second Capri Sun." Shortly afterwards, the ice cream that another child was looking forward to had no Oreo pieces from the unfriendly employee, and the other child had no chocolate sauce on purpose. What kind of employee is that? How can you let someone like that work there??? Pure disappointment and shocked children. Here the team leader should urgently talk to his employee and properly instruct him in customer friendliness. We will continue to share this experience and definitely won't eat here again!

Erst bekamen wir einen falschen Keks zu unserer Bestellung (kann ja mal passieren), diesen haben wir dann problemlos umtauschen können. Danke dafür! Kurz darauf stellten wir fest das eine Capri Sonne bei den 4 bestellten Happy Meals vergessen wurde. Wir wiesen an der Kasse freundlich darauf hin und bekamen eine. Kurz darauf kam ein Mitarbeiter und riss unserem Kind die Capri Sonne wieder aus der Hand und reagierte sehr unfreundlich und sagte "Da steht nur eine Capri Sonne auf dem Kassenbon! NUR EINE!" Meine Freundin wies darauf hin,das zwei drauf stehen würden und er riss den Kassenbon aus der Hand. Und unterstellte uns sogar Diebstahl...Kurz darauf kam ein weiterer Mitarbeiter schaute auf den Kassenbon und sagte "Da steht die zweite Capri Sonne doch." Das bestellte Eis auf das sich ein weiteres Kind freute hatte kurz darauf von dem unfreundlichen Mitarbeiter keine Oreostückchen, das andere mit purer Absicht keine Schokosoße. Was bitte ist das für ein Mitarbeiter ? Wie kann man so jemanden dort arbeiten lassen??? Enttäuschung pur und geschockte Kinder. Hier sollte der Teamleiter dringend mal mit seinem Mitarbeiter sprechen und ihn richtig einweisen in Kundenfreundlichkeit. Wir werden diese Erfahrung weiter erzählen und definitiv hier nicht mehr essen!

I ordered 3 chocolate bags and they were no longer available. Unfortunately I was very happy but got my money back

Long waiting time. Workers play

Actually zero stars, far too long of a wait!

Unfriendly staff, wrong order, I haven't experienced anything so anti-social in a long time

The best MC Donalds in Herne, and childhood memories are there too

Wow. Bad. Loading not really full... 30 minutes waiting time for 3 cold burgers. Not a word of apology. But you wanted real money. Unbelievable.

Hawaii burger, had mayonnaise 👎 on it 😨 on pineapple 🍍 wasn't my thing. Milkshake🍦 was very tasty, nice and creamy thick, without frozen water splinters

I placed my order at the kiosk and when paid it didn't print me a receipt with my order number. I am lucky that I can speak a bit of German and so I was able to communicate it and understand my order number. The staff wasn't sure which number I had so I had to listen carefully for two possible numbers. The biggest problem is there are no screens showing your order number, meaning you have to rely only on your ears. Very inconvenient. On top of what my wrap was poorly wrapped, the paper couldn't be taken from the wrap itself, therefore it was impossible to eat it.

I’ve been sitting for 20 minutes and waiting for my paid order!

Schlechtesten Service den wir je erleben durften. Nach unfreundlichem beantworten unserer Frage über die App mit den Coupons. Haben wir uns dafür entschieden ohne zu bestellen zu gehen. Hätte ich vorher die ganzen schlechten Bewertungen gesehen wären wir erst garnicht in diese Filiale gegangen. Absoluter Witz

Even 1 star is still way too much!!!! Ordered for over €60. The food is cold, even though you didn't drive 3 minutes home, and some of the food wasn't freshly prepared. The staff was approached, but nothing was done.

As in other McD, everything is comfortable.

In itself it's a great Mc's, good service, but unfortunately it was very full at the time of my visit. I'm just missing the Indians from my tribe. Mc's is the only thing I'm missing here :(

Biggest rubbish McDonald's I've ever been to. At first the unkempt, fat employee couldn't accept my order personally but was able to collect it. Done and done, two limp chicken burgers overflowing with red sauce and fries arrive, some of which haven't been baked yet, so it's a shame to throw the fries in for a few seconds and serve them to the customers. The reviews also show that McDonald's is incredibly bad

Something is always missing from the order... Every time you wait 45 minutes and every time something is missing!

Well, I don't go to the store anymore either. Because if you ban friends from the house for nothing and the actual franchisee cannot be contacted. If there are problems with on-site staff, then that is not a good sign of customer-oriented on-site service.

2025 An employee helped me at the terminal today with redeeming offers and vouchers. He was very friendly and needed a promotion urgently. Therefore increased from one star to four. ^_^ - 2020 - Extremely unfriendly and hectic handling in the middle of the night. The order is still incomplete despite full payment. Were even annoyed by coupons. Never again.

Order via Lieferando was first confirmed and then canceled without comment after about 40 minutes of waiting. At least the money was returned. I'm still hungry. Unfortunately, my experiences on site were also not good. Waiting times of 20 minutes when ordering two (!) items without special requests seemed to be the norm here. The system with waiting numbers, which are then called up on the screen like in any other McDonald's, is completely ignored by the staff.

Dirty tables everywhere. Packaging dirt on the floor. The employee didn't even want to clean the tables. Food was lukewarm and there were still onions hanging on the packaging. 1 star would be too much.

A nicer McDonalds than in Essen, no Indians were seen there, so you can understand the number you called. Likewise, the burgers didn't look like they had leftover toppings on the burgers. I deducted one star because the televisions didn't show Tom & Jerry constantly, but only every 10-15 minutes.

Wonder why you run a delivery service… Lieferando and ubereats if you cancel the orders after 15 minutes Yesterday, today and the last few days too

Disgusting. The food was grey. Did they take it out the trash can or what. Like bruh. I hate McDonald’s I’m never doing there again. I would rather eat prison food. Wouldn’t recommend this to my worst enemy.

The slowest McD I've ever been to. If you order something to take away or eat on site, you should bring plenty of time. Here you wait for half an eternity for your food. The employees should be ashamed. Despite the slow pace of work, more attention is paid to cleanliness than in other branches. I don't recommend this branch to anyone. It has nothing to do with “fast food” anymore!

Open time delay 7 Opening times but stay closed

Apparently the supervisor screams at employees as if she were Klaus Kinski. Was interesting to watch. It's not just the fries that are salted. What does she have to compensate for? I have an idea, too few employees, which the employee complains about. Why she doesn't have to justify herself to her employee [quote].

I absolutely understand all the reviews here 100% Last summer there was a live grasshopper in my salad because my colleagues were kind enough to give me a replacement and, to be honest, because there was no one else around, I gave it another chance But everything is still mostly cold But what we were able to experience today is terrible First, 2 products were completely forgotten in the drive in. When we arrived home in 2 minutes we noticed that it was missing and the burger was ice cold, everything else was warm. If everything had been cold I would have been able to understand the weather to a certain extent, but since everything else was hot or warm lukewarm and the burger was really icy, I complained about this and the lady on the phone, like on site, simply didn't want to give me a name or a name give a replacement who should complain about a warm burger? Based on the purchase receipt and the call list, you can tell that it wasn't even more than 6-10 minutes. She behaved so badly and didn't want to replace the products or give me what I paid for. So I didn't move from the spot (drivein) and the police were called, who of course understood me and smiled unpleasantly because someone had to go out for something like that. Worst branch ever Ah yes it's the lady with the strands and made lips no judge just the description as I wasn't given a name Never again

Very unfriendly cleaner who does her job poorly… lots of dirt.

Unfortunately the quality leaves a lot to be desired. There has been a downward trend for years. The products are put together carelessly. Too bad.

A completely overwhelmed staff and a manager who understands nothing about leadership, how else can one explain these grievances. Countless bad reviews that apparently aren't taken seriously and are used as a basis for optimization. Every euro spent here is one euro too many. Then it's better not to have a McDonald's in Herne than this place.

Very unfriendly employee said to mkr dss my best piece is very small

The employees told me that my sausage was very small, which made me very angry

Well, it's strange there, you order food at the checkout and half of it is forgotten, just like when you order online. A few of the employees are really friendly and will help you right away. Cleanliness could be improved. Most of the tables are really dirty

At Mc-Drive I was told that pre-orders wouldn't go out today. Funnily enough, I could do everything in the store myself... I'm kidding myself!

Putting the spicy and not spicy food in the complete opposite boxes. Forogt a lot of food to serve. Its december and they turn on the air conditioning cooling, so we are freezing inside too. Is this a complete joke ?

Be honest. Do you do that extra? Can you apply with an IQ OVER 12 or is that the basic requirement that you are stupid? More than catastrophic. Half is simply missing. I should have noticed that the drinks were missing because I didn't get them, but the sauces and 2 burgers were also missing. Outrageous. I'm always disappointed with you, you're the only branch where something is ALWAYS missing. Ask if the Gelsenkirchen Zoo can lend you some monkeys...they'll definitely do a better job than you

Tables were not washed even though they were clearly dirty. The order took forever to be served. My children and I had stomach problems a day later! I can't say for sure whether it was because of the food

If you. If I could give zero stars, I would cooperate with this activity and fight in an unfriendly way behind the counter. Food is not made the way it is ordered where it says no onion there are onions on it or half of it is simply missing so it is absolutely the worst shop I have ever seen

I waited 25 minutes+ for 20 nuggets.

The service is trying hard!! The food, no matter what, is all cold!!! And it's a shame that the fries tasted like old potatoes and rancid fat. 🤢🤢🤮 Simply disgusting. One star is one too many!!!!

All branches run by Scheider are a disaster. The receipt is immediately marked as completed, the monitor is switched off. Nevertheless, you constantly wait for what feels like an eternity. Things are messing around here wherever you look.

1 star is clearly too many... Should be -5. Last time here. Dirt. Tables full. Employees unfriendly. I was here last time... Boss? (The one with the eye).. I think she got the job here as punishment. Such a facial expression. -Drama.

So... This is a nightmare... the food is cold... the waiting time is 30 minutes... the employees look like they're on auto. Endless people here.. (see picture)... well this is the worst McDonald's I know and we were here for the very last time.. McDonald's should close this place.. there's nothing left. Dirty and full tables. No place to sit. Dirt on the floor, salad, fries...drinks spilled... Please just keep driving and order somewhere else.

So disgustingly dirty. I told the employees and asked them to clean the sticky table, but of course no one came

Typical McDonald's. Staff very friendly.

Despite pre-ordering, it takes a long time and then half of it is missing. It sucks. You have to control and that is exhausting.

McDonald's? More of a McKastrophe! So honestly, this McDonald's is an absolute failure. As soon as you enter, the staff looks at you like an intruder. Friendly greeting? None! Everyone was more concerned with themselves than with customer service, sharing their experiences, etc. About the service: I thought that "fast food" stands for fast operation, but here the clock seems to be going differently. After 20 minutes of waiting - even though hardly anyone was there - my meal was finally banged on the table. The burger? Ice cold as if he had come out of the fridge! The fries? Limp, cold and lukewarm at best. And when asked if it could please be freshened up again? Just a tired shrug from the employee. "It's just like that," she just said great! Super cheeky and disrespectful and super aggressive.. I don't even want to start with the taste - a burger from the freezer almost tastes better. The meat dry, the bun half squished, and the cheese? Was there ever anyone on it? Not to mention the drinks that were only served half full and with more ice than content. The conclusion then the summit: trash cans overflowing, napkins and sauce containers empty, and the toilets a case for the health service. Obviously nothing and no one is really cared for here. Conclusion: If you want to experience cold food, unfriendly service and zero hygiene, this is the place for you! I recommend everyone else to avoid this store as far as possible. Also, if you want to have warm food served, then you should go to Castrop-Rauxel McDonalds. Everyone there is nice, the food is reserved warm and the employees there also put you in a good mood...

We ordered food to take away and everything happened quickly, probably too quickly because we saw at home that the fries were missing

The tables were completely dirty throughout the restaurant. Before we could sit down with the children, we had to clean the table ourselves. After that the cloth was black. It doesn't work at all. The shift manager was quick when I asked her about it and told me that we should let us know in advance if we wanted a clean table. The burgers were lukewarm. In the three quarters of an hour we were in the restaurant, no one was even seen cleaning the tables. There were chips and mayonnaise, ketchup and half-eaten nuggets on the restaurant floor all the time, without any of the staff being comfortable enough to clear them away. The term restaurant should actually no longer be used here. Really disgusting. I wonder whether the people in Herne have their home and workplace It doesn't matter that they let him get so dirty. Really embarrassing for the restaurant management and employees.

Everything was great except for the dirty table ehhh

Update 11/02/2024: Ordered.... an MC Rib menu with cola, fries, curry sauce, a hamburger and everything without pickles... got: an MC Rib without pickles, cola, fries, hamburger with pickles, none Curry sauce...... It's the same every time. They can't deliver the simplest orders. I see this as deliberate fraud on the customer. But it's also my own fault. Should have checked. But why should I? Or do I have to learn Arabic now? Everyone knows that the store is very bad. Also the GE. But what happens? Nothing. It just continues stupidly. If you order more than three things in the drive-thru, be sure to check everything. Something will be missing. PROMISE!! All incompetent there. ....04/14/2024 new update: Ordered via Lieferando, " Lieferboy " came with the wrong order, of course I didn't accept it. Then immediately called McDonalds. At first the error was of course blamed on the delivery person employed by Lieferando, who had taken the wrong bag. But that couldn't be right because the receipt (with order contents and name, €26.50) was stapled to the bag. So mistakes on their part. Then they called Lieferando and called me back....Quintessence: I got my money back and nothing to eat. You have to imagine that. If they had been customer-oriented and, despite all this, had brought me my correct order "on the house" as a gesture of goodwill... But no. The main thing is that the boss of the store can drive around in his R8 all day long and count the big bills. He should take the reviews here to heart. But what do I know? The shortage of skilled workers is not only noticeable in politics. Next action... May 23rd, 2024, I ordered a Hamburger Royal without cucumbers with double bacon on the drive in, I got a Triple Quarter Pounder. 750 gr. meat on a burger!!! Do they want to kill you??

A Mc’s like any other. Nothing to complain about.

A McDonald's with German-sized burgers. No need to order 3 to stop being hungry. Fast service and cleanliness by appointment

Nette Mc Donalds met zeer vriendelijk personeel. Complimenten voor de staff, mag ook weleens gezegd worden. Helemaal top!

Completely demotivated employees, a shame.

More friendliness and a smile wouldn't be bad.

If you're in the mood for a crowded Mc'Donalds with over-stressed employees and an average waiting time of about 30 minutes until the food arrives, where a good 30% of the order is usually missing, this is definitely the place for you. I was here quite often (1-2 a week) because my group of friends like to go here. I really can't recommend it. The food itself is standard as you are used to from McDonalds.

Very long waiting time not recommended

I am extremely disappointed with how this branch has developed over the last year. The staff absolutely cannot cope with the high number of customers at peak times. This applies to the entire staff. After pre-ordering via the app and paying in advance by credit card, I had to wait 1 hour for my food. After 45 minutes the app wished me bon appetit and goodbye. Why???? Because my food was already ready but no one gave it to me. So it was freezing. Despite the thermal bag I brought with me and it was only a 5 minute walk home, I had it packed straight into my bag because I am a wheelchair user. That's why I couldn't determine the temperature. So I paid €21 for cold food and was just lucky that the idiot in the black sports coupe didn't knock me out of the wheelchair when I wanted to cross the zebra crossing. MORE LIGHT OUTSIDE PLEASE!!! SO THAT EVEN STUPID PEOPLE CAN SEE MORE.

Tables and floors always dirty, sanitary area always dirty. Both the toilet, the floor there and the sink. The staff is overwhelmed. Strangely, that hasn't changed in the last 15 years. 🤔 The tray trolleys are not emptied and even if there is not much going on, the situation is as described above. The food is usually cold or only lukewarm. Today we waited half an hour for our food. Although there were only a handful of customers in the store. We also received the wrong order again. Only this time it's for our benefit. At McDrive you can always assume that you will get something different than what you ordered. That hasn't changed in the last 15 years either. We will now completely avoid this store in the future. Then I'd rather drive a little further to Bochum. The shop on Dorstener Straße is exactly the opposite.

Macces. The only difference is the motivation of the employees, the lack of products at McDrive and the excuses made up for defective ice cream machines... Still, I like what I order AND get.

Clean and quickly accessible. Unfortunately, none of the seating options are upholstered. Unfortunately, it is not possible to sit comfortably for long periods of time.

Staff overwhelmed, long waiting times and constant beeping from kitchen appliances - it was all totally annoying. Not here again!

A very clean McDonald's! And delicious food! Also good temperature the food. Gladly again!

This MC Donald's was next level in negative sense. Never witnessed this before. They seem to have had no training, no supervision, no system. If you read this review before going there, Don't go.

In principle, the food there is pretty good and often cold, but the Bruger that was thrown into my car this time was a disgrace

Mc Plant with meat... Absolutely the last one

We were passing through and wanted to order something from Mc Drive. The Arab had little time; our order took too long for him because we wanted to order with coupons via the app. The Arab said he also had other work to do, but it wasn't going fast enough for him. He is far from friendly. Please send this employee to training on “How to deal with customers”. After paying, the next employee at the counter asked kindly and wanted to forget whether I had ordered Plant Based Nuggets and gave me a large bag with all my orders. We drove off and after 1 minute realized that there were spicy chicken nuggets in our mouths. Well, for a vegetarian, I don't know if something like that is worth reporting. Well, back to the drive, parked next to the toilet and then wanted to walk towards the counter. Suddenly an employee who was taking a break or finishing work called me, I explained the situation, she went into the restaurant and exchanged the money for me. The two employees just saved the service. The Arab at the Mc Drive counter can learn a lot from both of them. Not only quickly, but also being able to enter the order correctly. Not only do you let skilled workers in, but education also plays a role. 😉❤️

I've been waiting over 45 minutes for my food

Employees sometimes rude. This is not how you treat customers who are friendly.

The food came quickly and the fries were crispy. (Yes crispy) Everything OK

We are annoyed. Something is always missing when ordering for home. That koknito behind the counter is really bad. You are forced to open the bag again to check whether everything is there. That's not what you want. We ask that you take care when processing your order

You order extras for several burgers and pay money for them, but unfortunately you don't get anything from them. Unfortunately, even on a Tuesday afternoon, the staff there seems to be so overwhelmed if you order something non-standard that I can only advise everyone to save themselves that money.

My chicken burger was rock hard and dry. He was really with TWO!!! Strips of lettuce topped. I asked the friendly employee for a new burger. He showed my "treat" to someone, apologized and gave me a new one. Unfortunately, the chicken burger that was already waiting for me was just as dry (the bun had cracks everywhere, the meat was unappetizingly hard at the edges). The shop was empty and I suspect that they had simply made too many burgers there and they were simply no longer fresh. The tables weren't even washed during my visit. Even though there was apparently nothing to be done. For me that was the last time

Ich hatte ein Iced Coff Shake und das war der schlimmste den ich je getrunken habe da war nicht einmal Kaffee drin der hat auch nicht einmal nach Caramel geschmeckt und ich hatte noch 2 Cheeseburger und auf beiden waren Gurken drauf und ich hatte extra gesagt ohne Gurken. Auf meinen Hinweis reagierte die Kassiererin sehr unfreundlich und patzig. Bin einfach nur enttäuscht!!!!!!

Every time something is missing from the bag at the drive-thru, sometimes just the sauce for the nuggets, sometimes there are only 2 burgers instead of the 4 ordered and paid for. This McDonalds branch doesn't work at all, sorry!

The food is great, almost always fresh fries and burgers. It's totally clear. The fact that the store looks the way it does... Well, I would have given up if the customers were dropping me something every 5 minutes. Throwing more at it doesn't solve the problem. They've never been "scandalously unfriendly" to me, and that could also be due to the customer. First I moved here and I said “It’s just Herne”.

One of the worst McDonald's I know. Either you wait forever because McDrive customers are given priority. Or creepy meals. This is supposed to be a McFlurry Looks like lentil soup. And no napkin...

Waiting time 35 minutes on Sunday evening.

Unfriendly staff. Cold food. Old food.

60 minutes waiting time, completely overworked and overwhelmed staff. Garbage is piled up in every corner.

Waiting time almost an hour, more staff should be considered during peak times

Absolute worst experience ever, made us wait for 30+ minutes to dine in, had the audacity to make us feel impatient.

Had to wait over 20 minutes for our food. Has nothing to do with a fast food restaurant anymore. Never do McDonald's again.

Ordered inside to take away, it took 20 minutes for the food to be ready. The staff doesn't try to be faster, you can tie your shoes while you run. The shop was dingy, tables dirty and rubbish or leftover food all over the floor. Likewise outdoors. Time on Sundays around 5 p.m Official language Arabic. Eating as usual at McD. In the future it would be better to drive a little further.

We need individual rooms for relaxed eating

Food is great but there were only 8 nuggets in the 9 mcNuggets

The fries were too salty. For the latte macchiato I only got 2 sugars instead of 4 We didn't want to sit there anymore. Things used to be better and friendlier The floor was very dirty. The tables outside were full of trays Employees looked stressed This is how you lose customers. I've never seen such a dirty shop. Employees yelled at each other because an order was forgotten

I see the McPlant Tomato Chargrill as just another attempt to get me to eat meat again.

Mega unfriendly staff. Shift leader also extremely unfriendly. You won't be served at all if you pay in cash. Then instead of reusable cups, disposable cups were simply given out. If you ask, you'll be hit with a full message instead of just sorry. Long discussion about returning the deposit. Never again this branch.

A McDonald’s, right by the Supercharger. I always get good coffee here and receive friendly service.

Fast service, clean. We could make menu offers for the analogue world again, without AP and so on

Ordered via Lieferando at 9 p.m. Order was accepted and was processed according to app. At 10:20 p.m. the order was canceled! Please just let it go and remove yourself from Lieferando. Absolutely cheeky.

The service was super unfriendly and annoyed. Customers came and wanted to order at the checkout. They were shouted at in a mushy tone that this wasn't possible here, only at the machine. Since the customers were older people, they left the restaurant because they didn't give any help or instructions on how to order. We also received a rude welcome. Despite the small restaurant and not much activity, the staff is annoyed. Please look for new staff! The customers are running away and we too will have bad memories of this McDonalds and will go to another one. You felt totally unwanted.

Very unfriendly customer service every time I come here with my family, the employees at the checkout are always unfriendly and don't even give you a smile. At the drive, the food was literally thrown into my car by the one southern employee, so I'm a southerner myself, but that was a little too much for me by far the worst customer service in a McDonalds I have ever seen.

1 star is excessive. There are not enough staff, we had to wait 30 minutes for burgers/wraps and fries. The fries were cold and fried. My wrap was thrown together, it didn't look like a wrap, a lettuce leaf was lost and the sauce was everywhere. The best was the cola. All tables were dirty. Then it's better to hire one more person.

Nuggets lukewarm, fries soggy and pale, BigMac worked like that... Tables outside dirty and not cleared. At the kids menu giveaway, they brazenly lied when they politely asked about a specific figure: "It's always a coincidence what's in the box." It is printed on the box which Smurf is inside. It could still be exchanged with a colleague later, but the star was extra.

With the McDrive it's better to check that everything is correct before you leave the yard. Unfortunately it wasn't until I got home that I noticed that I hadn't received a receipt. Three Chessburgers were actually missing meat.