McDonald's in Überlingen

I was at this McDonald's today with two friends. Actually there has never been a problem. I go there once every two months. But today there was a slightly older employee there who annoyed and even insulted us! We wanted to have something delivered to our table because there was no room inside so we had to sit outside. She walked past the door a few times, we even held our number up to the window and waved and the employee obviously noticed it! When I went in and asked her about it, she literally screamed at me that they don't deliver outside. When I told her there was no more room inside, she handed me the tray and left when I said what a service.! About 20 minutes later we wanted to leave, we met the employee again and told her it wasn't good service. She said to me and my friends in the face: that's sweet to me... it doesn't matter, you little B... rd. The food was like in any McDonald's but the service was terrible and unfriendly. As long as this employee is still working there, I and certainly many other of her victims will no longer visit this McDonald's! All the people who are a victim of this waitress' insults will just write a bad review and hopefully she will be fired at some point! PS: Have a nice lunch or evening tomorrow! :)

BIG MAC MENU COLD! Hamburgers cold, fries cold. Double Chili Cheeseburger cold! It's a shame but never again...

We were in transit and booked with table service via the app. It was Monday evening, around 8:30 p.m., no holidays, there were few visitors. However, many tables were not cleared. After waiting 20 minutes for the food, we asked at the counter. Our order had been there for who knows how long. By now the order was cold and we asked to redo the whole thing as we don't want cold food. This was also granted. The “quick stop at the Mc on the way through” ended up costing us 1 hour. I can't imagine what it's like when the store is full. The sanitary facilities also looked bad, I'll spare you the details.

Ordered 9 chicken, paid 9, got 6. And that twice Update: a burger was missing from my smartphone today. And the other burgers didn't have ketchup, just mustard on them. The fries were cold and completely dry and hard.🤦🏻‍♀️

Typically MC stupid...everything is dirty and sticky...you can't get any further with a rag...looks like it hasn't been cleaned for a year...I don't even want to start about the toilets...every Rastätten toilet is cleaner ...

Complaint about the McDonald’s Überlingen branch Ladies and Gentlemen I would like to inform you of a complaint about my recent visit to your branch in Überlingen. Unfortunately, this visit was anything but satisfactory. Cleanliness of the branch: The tables in the branch were sticky and obviously not cleaned. The condition under the tables was even worse, indicating a lack of cleaning measures. The floor in the restaurant was also unhygienic. Quality of the food: My burger's patty was significantly smaller compared to previous visits, although the price remained unchanged. This does not meet the expectations I have of McDonald’s as an internationally recognized company. Condition of the sanitary facilities: The condition of the toilets was particularly shocking. The toilets were dirty, the floor was covered in urine, and the smell was unbearable. Even at rest areas, the sanitary facilities are often in better condition than in your branch. Given the high standards that McDonald's maintains around the world, I am extremely disappointed with this experience. I hope this feedback helps to improve service and hygiene in your branch. I would like to ask you to comment and, if necessary, apologize for the unacceptable conditions.

Ordered in the restaurant with table service, but you still had to pick up the order - no service! The fries were soggy and cold. The crowning glory of it all was the staff, it couldn't be more unfriendly. Not a nice experience and not worth the money!

Fast, flawless service. Everything was delicious!

Still delicious. The burger buns are a little more crumbly than before. But in terms of taste and everything else, everything was great (BigMac Menu, classic with Cola and fries, now €11.49, with mayonnaise). I confessed that I visited one of the first Mcdonalds in Germany at the end of the 80s! 😋😅

Fast food restaurant... standard But worth mentioning: I tried a chai latte this time... It was great💯

I didn't lie 20 minutes ago. at the drive in and ordered a Mc Chicken Classic with fries, the fries tasted like they were from the day before... the cola was stale... and the lettuce on the burger was already slightly brown :D so I don't know... .. I can't recommend it any further.

We ordered two beef meals and he gave us chicken instead

Hardly any German speaking staff, no table service, food cold!!! Very unclean, no tables wiped repeatedly and delivery over full!

Food is not always fresh. Service I add that the tables that are empty are all not clean. There are 3 guests and all the other tables are dirty.

Unfortunately the staff was unfriendly. Had to wait 25 minutes for our ice cream…

Not a good experience, not a recommendation. I don't want to use the B word on the table, but I can't speak of a sincere host either. The two of us stopped by while passing through. Order from the machine with table service. The order arrived incomplete without any notice. When asked, there was a shrug of the shoulders and open laughter: "Yes, we had a lot to do and the missing items are no longer available." - no apology and only after further inquiry a “do you want your money back?” - Thank you, it was our last visit here. I will not describe the condition of the sanitary facilities here. This was not a pleasant visit. Very unsatisfactory. Correspond: Clearly not a recommendation.

Als ich mit meiner Mutter zu McDonald gefahren bin in Überlingen, haben wir eine Bestellung aufgenommen im DriveIn. Wir bestellten 3 verschiedene Menüs, später beim auspacken merkten wir, dass uns eines der Menüs fehle, und dass ist uns auch schon in den vergangen Jahren sehr oft passiert. Wir nehmen an das der McDonald in Überlingen extra manchmal ein Menü wegfallen lässt damit sich das Team am Feierabend selbst versorgen kann.

Toilets dirty otherwise a standard McDonalds

I was in the drive-thru in my car that evening and ordered a few things to eat. The employee was incredibly friendly and was able to express herself very well. The quality of the food was really top for McDonald's - the fries were extremely good and I can only recommend enjoying them fresh at this McDonald's! The drinks were OK. The location is very clean and pleasant. Five out of five stars – a very good fast food restaurant.

Order from Mc Drive, coupon given for double pack menu. Cashier makes a mistake and reactivates the coupon. Would like to others, I thought so that she originally redirected the order. Ask at the counter. She says she already explained that to me. I can no longer receive the double pack menu. I point out her mistake because at least it can't be that she deactivates something and I have no chance of redemption. Then I have to order a Mc menu from her as well. She then says that she can't actually take the order at the front. I point out to them that it was their mistake and that they can't ask me to drive outside to Mc Drive again. Annoyed eye roll. Customers shouldn't have to pay for mistakes made by staff!! Customer friendliness is zero. Because of all the back and forth, I wasn't even given my drinks, but I only noticed this when I got home because of my anger (4 drinks weren't given out!!!)

Really crowded here but also really clean.

I went to the toilet first. There I noticed that the toilet seat was pretty dirty. The disinfectant dispenser was empty. The soap too. The Dyson Airdryer already has a coating on the inside. Then to eat after washing your hands for minutes with only water, as there is no soap. The Royal TS was fresh and good. Strangely, the BigMac tasted a bit like apple cider vinegar and wasn't the freshest anymore. I had large patches of brown grease fingers on both boxes and also on the napkins. The ambience is good, but after this experience I won't come again!

You can come whenever you want. Fries ice cold and you constantly forget something, very bad and annoying

Tastes like it should, could be a little cleaner

Habe für meinen Kindern ihren lieblings Burger Big Mac mit Pommes zum Mitnehmen... Im Auto die Enttäuschung! Pommes matschig obwohl ohne Salz bestellt haben mit reichlich Salz bekommen 😁 Beide Burger zusammen geworfen, ein Durcheinander im Verpackung... Obwohl Küche Personal im Schnecken Tempo... Danke mc Donalds im Überlingen. Nie wieder! Heute den 28 September 2024 12:30 Uhr

Very good food, service and atmosphere. Highly recommended 👌

Employees who work uncleanly. Scratching themselves or touching anything and immediately preparing the order. My order was disastrous. Half of the fries were outside of the packaging. My Hamburger Royal TS didn't have iceberg lettuce in the burger, but rather scattered throughout the packaging.

Dirty, garbage everywhere on the floor and in the visible kitchen. Shame.

Medium-sized McDonald's Drive in Ambience typical of McDonald's Very attentive service when I was there

Fast and nice service. Free parking spaces.

Unfortunately, the Big Mac we ordered was less than lukewarm, the fries were soft and limp...and colder than the burgers. Since I'm hungry, it pushes the stuff in, but enjoyment is definitely something different. There was also a restaurant that was dirty everywhere. The tables are greasy, sticky, and have coffee or cola stains on them. The floor looks similar...paper, chips, napkins...you can find a lot of things. The garbage station is overflowing. It was emptied the second I wanted to take a photo of it, but that was it. The employee didn't come back to clean the tables or the floor (15 minutes after the station was emptied. A maximum of about 5 to 15 people in 45 minutes, mostly over 20, are in the restaurant on Saturday around 10 p.m., so no overcrowding in terms of appearance condition could perhaps justify.

Very satisfied ❤️❤️❤️❤️❤️ Kind staff ❤️❤️❤️❤️❤️ I recommend ❤️❤️❤️❤️❤️

It was full. We were at the drive in. Nothing was moving forward. When it was our turn we heard the so-called boss shouting at an employee who was apparently new. The guests at the counter looked just as horrified as we were in the car. I was just on holiday but my daughter goes there often and she said it was normal for the lady. Something like that doesn't work at all. That's probably why they're looking for 10 employees there (posting) We then got our food. There was a part missing but there were two burgers that we hadn't ordered. The few employees are completely overwhelmed.

The tables were dirty, as was the floor. The dirtiest toilet and sink I have ever seen in a store of this chain. The staff had time for jokes and time to throw things around behind the counter, but unfortunately no time to bring the food that was already ready. When it did happen, the person in charge wasn't friendly at all. There was too much mayonnaise on the burger.

The worst McDonald's branch I've ever seen. The employees are incredibly unfriendly, the burgers, nuggets and fries were almost cold and thrown into the packaging in a complete mess. Half of the sauces were also missing. Complaints will not be taken into account and you probably can't do the math there either because my change wasn't correct. Then choose another branch and leave your money there.

Is this still fast food? Waited over 1 hour for food...

The table was totally dirty, we had to clean it ourselves. The food was cold, the fries were inedible. The staff seemed completely overwhelmed.

We waited 25 minutes. The nuggets were cold. The tables were very dirty

Was at the restaurant today for lunch around 12:30 p.m. Unfortunately I couldn't enter a specification at the self-ordering counter and typed in a cola. After I had paid for the order, I went straight to the food counter and asked the lady politely if it would be possible to send a special note instead of the cola when ordering. I was then dismissed quite impersonally with the statement that the drinks had certainly already been prepared. So unfortunately no accommodation. Maybe next time I'll just let someone show me how to type in a specific. Unfortunately, when I got to the table I had to decide which of the tables was the least dirty. The employee at Mc Café was very friendly and, when asked, gave me a damp cloth to clean the table myself. The food itself was fresh and tasted to McDonald's standards. Finally, I would like to say that I have been to Mc Donalds in Überlingen several times and the staff is always very friendly and the restaurant is usually clean. Unfortunately today it was rather mediocre.

Everything OK. You can definitely eat there

I couldn't eat because they don't accept cards, only cash

Very unfriendly staff. So far, I have never experienced a restaurant with unfriendly staff. Even one star for service is too much.

The employees don't even look at you with their buttocks, don't greet you, don't say a word to you (but they are cheerful to each other, not in German). The bald guy doesn't call out the orders, he just slaps them down without saying a word. No number is checked or checked to see who is taking it, you could eat your way through here for free. At the time of my visit it wasn't even full, there were about 5 open orders.

Dirty toilet, no toilet paper, long waiting times, coupons not valid, poorly prepared burgers, missing parts when ordering - no thanks!

Once again we received an incomplete and incorrect order. When you complain, you are only looked at with wide eyes because the employees don't have the slightest knowledge of German. Disappointing! So, unfortunately I was in this juice shop again today. The french fry pan that served me today at 8:45 on Monday August 19th was the biggest impudence. She actually says that she doesn't care that she forgot half of my order. Incredible

Had a coffee. The service was very good, as was the ambience.

Dirty and often long waiting times. Staff are often overwhelmed. Tables dirty, relevant surfaces are hardly cleaned. Table service is often suspended and instead the table number is shouted throughout the restaurant (mobile ordering). When asked: “We don’t do table service, too few staff.” Packaging and cups that have fallen to the floor are sometimes still used. At least the cleanliness/hygiene in the restaurant should be guaranteed otherwise you have to close if there are not enough staff. It's getting worse and worse

The food was not what we are used to from McDonald's here in our area (the Netherlands). Limp pale fries with hardly any taste. We had opted for table delivery but our number was shouted so we came and got it.

We wanted strawberry cake but didn't have any left! Instead we had frozen cheesecake! When we left the strawberry cake was still available in the terminal and they should have blocked it!

Mc is lecker. Aber als ich an der Theke war und auf meine Bestellung wartete bekam ich von einem Schichtleiter mit Brille mit wie er mich und andere Kunden sexuell angespielt hatte und dies war sehr unangemessen weil es Mitarbeiter und andere Kunden gehört haben.

My kids love McDonald's The place is also great, you can shop there!

That's how I got it, it was terribly salty (but I like salty things) and cold. Not the first bad experience

Was there for the third time, the third time in the drive through and that was probably the last time at this branch. Didn't get a spoon with the Mcflurry and ended up with the same smurf three times at the Happymeal... The visits to the branch inside were also flops, once no fries; Once you get cold greasy fries from a menu. When ordering at Happymeal the second time you said you didn't want the same Smurf because you already had one, you were barked at, there was a change at McDonald's, you can't choose the character. So you have to take what you are given, helpfulness and friendliness is something else......sad that such employees managed to work there or the management is rubbish.

The tables and chairs were sticky. The chicken uggets and wrap were ok. The fries were soon cold. If I had gone to the toilet before eating, I probably wouldn't have eaten anything. If a manager tolerates such a mess, the hygiene in the kitchen can't be far off. Thank God I didn't have any problems other than a bit of an upset stomach.

Employees are very overwhelmed and then become unfriendly. Also the floor is pretty dirty and the food was cold.

Admittedly, I haven't been to a McDonalds in a long time, so my feedback is from someone who hasn't been there in years. The food was okay. It was only okay because the cheese was sometimes just placed on the burgers without grilling it. In general the burgers and fries weren't that good. The fries were lightly salted (feedback from my friends who were there with me). Of course I mentioned that the cheese was just put on top and with sliced ​​cheese - but I was told that was because I wanted extra bacon. Of course it is questionable whether that is really the case, but that was the experience reproduced 1:1. What was good, however, was the iced coffee with caramel. But, considering that the purchase was for €32 and only the €4.99 iced coffee was great, I don't think that's so good. This is the result. Unfortunately, I can't say whether this is because of McDonald's or this branch in particular.

I have repeatedly received something different from what I ordered, and when I complain I get very unfriendly reactions. The tables are often very dirty, the tray carts are overflowing and the trash can in front of the entrance is actually always overflowing when I've been there. If you get what you ordered (and paid for!) it tastes good.

This has to be the worst McDonald's manager there is. Far too few employees or a kitchen that is too small. In any case, even the smallest orders take over 10 minutes. And there were some people who didn't have their food even after 20 minutes. And this despite the fact that the employees all work piecework and then also have to deal with dissatisfied guests.

The poop rags always forget to pack something, today I ordered 2 BIC Mac as a menu, 20 chicken nuggets, 1 double cheeseburger and 1 TS. They didn't pack the TS, thank you for the €6 you deducted from me. Wasn't the first time.

Was there today (July 16, 2024) and was totally thrilled by the friendliness. THANKS again to the nice employee 👍🏻

I have to be honest and say that it feels like the toilets haven't been cleaned for months. The Dyson hand dryer was incredibly full of dust and dirt. There was no toilet paper in any toilet, let alone disinfectant. A pity...

Worst branch ever visited. Service underground. The table order was called out rudely and we had to pick it up ourselves. In a single order (€30), a burger was completely forgotten and the wrong wrap was served. It was little attended. There was no longer enough patience and motivation for a third complaint about missing bacon (€0.70 EXTRA). This branch will definitely not be visited anymore.

Royal TS and small fries, again for a very long time....the hamburger 🍔 has had a shrinking treatment, the fries 🍟 well maybe my taste buds have changed 😉 The cappuccino is great 👌 Service was very friendly 👍 See you soon 😊

Visited the MCDrive this evening and it was underground. From the impersonal greeting with the words "what do you want to order" to the statement "we don't have any burgers with salad", which absolutely cannot be and is a clear sign of mismanagement, to the quality of the food, which was not there only disappointment. The fries were extremely soft and old, the hamburgers were stuck to the foil and the nuggets were as hard as a board. In short, absolutely no recommendation and I will avoid this store in the future!

Clean & modern restaurant, on good days there is not enough staff, food tastes as usual at MC's

I'd love to come back again. Everything very clean. Nice and bright, great service and good location.

McD is nice as always, but in vegetarian burger 🍔 I still like the options and taste, the Burger King vegetarian menu (personal opinion).

Big McDonald's. Ordering went quickly. Food took a while but was delivered to the table. Only the cleanliness left something to be desired that morning.

Half of the order was missing and half of the other half was wrong! Everything was collected, but half was missing.

Sher Very disrespectful employee. Cold food and very very unhelpful staff.

Nice McDonald's. There is plenty of parking space. And it's nice inside. In a word, come in

Food was fresh, fries were hot Toilets were clean Service was very good

McDonald's like everywhere else 😁

Uncleaned tables and chairs! The meat in the burger was cold! Terrible restaurant!!!

Not recommendable! The floor is completely dirty with leftover food from the previous people who ate. The tables are also very dirty and are hardly cleaned at all. The service is sometimes friendly. The food was good . I recommend going to MC Drive if you're eating there or just grabbing something.

Our two Bigtasty Bacon were brought to the table. Unfortunately both burgers were cold. We were told the Mc Rip we ordered wasn't ready yet and would be delivered soon. Unfortunately this was then forgotten. I then went to ask and was just looked at puzzled after my question about the missing burger. I got it then but no sorry or sorry was forgotten. Cleanliness/hygiene leaves a lot to be desired. I don't mean the tables or the floor. We sat at the window. The window frames were totally dirty and dirty. Likewise the tiled walls - totally dirty and filthy. Is it really asking too much to clean the tiles here? All in all, yeah, it was ok but there was room for improvement.

Really nice atmosphere. Service tried hard but not too fast. Unfortunately it took a long time to eat.

Never been treated so rudely by two employees. Totally unfriendly and probably have no decency to treat customers in a friendly manner. Because there were technical problems, both of them were very overwhelmed with the cash register.

Rarely have I been served so unfriendly - I complained about the fries because they were cold. Replacement arrived - but without a word! No sorry, no please. The disabled toilet has no towels, a trash can that should not be used for diaper waste (not even in the parking lot!) Where should disabled people take the diaper??? There are diaper trash cans. You could put them there. That would help everyone.

You go to McDonald's and even the cheeseburgers are cold, soggy and have absolutely strange toppings. The cucumber is under the meat on the edge, limp and probably old. The other cheeseburger has the onions on the dry bread, and the cheese in the middle has hardened on top, probably from lying around. Then the burgers are still cold and the meat has become hard on the edges. Here, quantity, with old food, is more important than quality. But I think that doesn't bother the owner or the chain itself. The main thing is that the cash registers ring.

Very bad as always. Looking forward to the next heartburn.

The staff seems completely overwhelmed, which is probably due to the understaffing. Waiting 20 minutes for a menu is probably unreasonable and, given the prices, it's not acceptable either! Management should also think about cleanliness...

Well, there are better Mcs. Food was not well prepared and the person at the counter seemed very unfriendly.

The boss was very nice and friendly. Good service and quick food delivery. Thanks

Very bad service, I ordered two milkshakes after waiting for an hour and after asking I got two McFlurrys instead of the milkshakes. In addition, everything is dirty and is not cleaned up. The tables are full of leftover food and I'm losing my appetite!!!

Too few staff, resulting in dirty tables and otherwise weighing as you would expect from McDonald's

Absolut toller Service und alle Mitarbeiterinnen und Mitarbeiter sind sehr nett und freundlich. Ich komme gerne hierher zum Kaffee trinken.

The McDonald's branch in Überlingen is characterized by excellent organization. The staff is friendly and attentive, and you always get a sufficient number of napkins when you order a McRib. The burgers are always carefully prepared and not carelessly thrown together, as is unfortunately often the case with other McDonald's branches.

I ordered an Oreo chocolate iced coffee and a caramel iced coffee and unfortunately I got a caramel Oreo iced coffee and only got a chocolate iced coffee. Paid more money for nothing.

Since there isn't much choice in the area during the week for lunch, it's actually quite ok, clean, fast, but expensive as usual..

The slowest Mecces service I have ever experienced. In my “home Mecces” the food arrives after a minute. It took almost 10 minutes for the food to be brought to the table.

Sunday, 11:15 p.m. Cleanliness was so-so. More than half of the burgers were unavailable. The sauce from the McRib was very watery. I don't know if there was a general change. Onions were probably already out too. A pity! The Royal was tasteless just like the chicken nuggets. Seemed like old goods. All in all, a lot of room for improvement!

The food we ordered was served to the table in a very friendly manner

There's probably no peppermint tea there.

Standard Mecki with strange parking spaces

Very good location, food acceptable, but the staff is often overwhelmed because "not enough". Too long waiting times at the Mc Drive from ordering to delivery, usually 10 to 20 minutes. Sanitary facilities clean Parking space large enough, could definitely use a second charging station. 👍

There was a lot going on on Sunday. Nevertheless, it should be clean. There was food on the floor everywhere and the service was rather slow. The employees are friendly but there should be more employees working at peak times. We waited 20 minutes for our ice cream.

Have 20 minutes Waited to pay for my milkshake, the employees just walked past me without doing anything, morale = bottomless

The food came incomplete, then the rest was forgotten and only served when requested, the staff was unfriendly, the apple turnover had no label, was reheated and cold, the toilets were so dirty, what will the kitchen look like? disgusting, not again

You wait half an hour for your order and at the end everything is cold 🤡