McDonald's in München

Incompetent staff who are unable to carry out an online order for the umpteenth time. Every time something is missing. Nobody answers the phone, even though it says it's not too busy. Of course, you can also make money if you always leave something out of your orders. Outrageous.

I was in the store recently and was happy with my visit. The staff was friendly and looked after me well. I didn't have to wait long for my food to be ready and it was served fresh and hot. The taste was good - the burger was properly prepared, the ingredients were fresh and well balanced. The side dishes were also exactly to my taste, nice and crispy and tasty. What I also liked was the cleanliness of the entire area. Everything was neat and well maintained, creating a pleasant atmosphere. Overall I had a positive experience and will definitely come back when I'm in the mood for a quick but tasty bite.

Yes, what can I say, my youth was this MC Donalds, back then it was hot, tasty, fast and perfect. Now it's an illusion of a brand that has gone bad, it's a shame for you. no longer recommended.

Dirty terminals, cold food, Zero instead of regular Coke, four women in service outfits talking in the kitchen while no one is standing at the front. AND they don't give out the winning codes for Christmas!!! Embezzled from the café, ripped off from the salad! Fraudsters all the way through!

The best Mac Donald's far and wide. Actually the most beautiful branch. Great service! We like coming there even though we have to drive 3 to 4 km.

I'm just at a loss for words!! 2 disappointment again 1:20 wait until I can eat the cold food and slowly I'm constantly missing things!! . Since I was already aware of it, I made the driver wait for me to go check it out and as I knew it, the coke was missing!! Alleluia that he had one in the car!! Strange, this is really a scam. We can't reach you anyway. We pay money for something that has to be complete, otherwise they train their employees, it's not possible because mistakes are constantly being made or things aren't specially packed. Just complete disappointment!!!!! The potatoes are also raw and not cooked properly. Anyone who still supports this mcdobalds is a shame and enjoy your meal 🤮

It's been a long time since I've had such a bad McDonald's, the food has deteriorated significantly, there are leftovers all over the floor and on the tables. The staff is rude and doesn't feel like working. I've actually always enjoyed being here but NEVER AGAIN!

Hell! All tables dirty. Food is only available upon request after more than 30 minutes. But then it is ice cold! Toilets are just disgusting. By far the worst McDonald's I've ever experienced

Ordered there briefly, ate in peace on the 1st floor - then ordered again via the app and took something with you for those at home. Everything worked twice. Quality impeccable. Immediately found a parking space at 7 p.m. What more could you want? Staff seemed a bit stressed but well-rehearsed and friendly. Nurture and care for your people and take care of them, then they will be motivated to do their best!

One of the worse McDonald's in Germany. When you order a menu they always forget to deliver something (drink, fries, ice cream, cheeseburger). The food often arrives cold, dry and old. It's very dirty - all in all really bad.

We were there on the weekend, the fries were brown, inedible and disgusting. One of the nuggets was missing and the mayo was also forgotten. Dirty tables, bored staff. Unbelievable!

The bottom line, the smart menu cost me 26 e, gave me 100 e, they gave me back change of 74 and like them they are neat, bottom of the bottom, Jasminka Hodžić clean zero

Good food, sometimes the burgers could be better "built". Lots of guests on the weekend. Otherwise everything is good

I ordered a menu and an ice cream online. I then picked it up at the drive through and only received the menu. When I asked, they said they couldn't help me any further and I had to order again. I think it's an absolute disgrace that McDonald's doesn't have your app under control and employees then treat you like that!

Very unfriendly employee at the coffee shop The cake counter doesn't listen when you order something, it messes everything up, you play with your cell phone while making coffee. Our coffee was all cold. I asked the person at the counter about it and she was very unfriendly and rude.

UPDATE: last week we went to the drive-thru at McDonald's again, ordered and took it with us. Half of it was missing at home. We drove back and complained. You wait in vain for an apology 🤬. Today there was only half in the bag again. It is enough. I won't buy anything from this store anymore. Once again we didn't get enough apple turnovers and cheeseburgers. Unfortunately, I didn't unpack the bag and count it on site. This won't happen to me again. The food is typical McDonald's

This branch has actually gotten better. Only the Fish Mac was really sad today. Here the price-performance ratio doesn't work at all. Very bland and a small blob of remoulade. The service is friendly, quick and very obnoxious when disrespectful teenagers just leave all their rubbish on the table.

Apparently the management changed. Extremely long wait and every time they forget something. The €1,800 gross employee salary is far too much

A McDonalds like all the others. You order at the screens and at the end you have the choice of delivering at the table or picking up at the counter. Courage the toilets don't work here. They have already been sealed twice and broken once.

Something was forgotten on three of the last four visits. In the summer the ice cream with the Happy Meal, on another visit a burger and today the book with the Happy Meal. If it happens to us on three out of four visits, what should the general rate be... Pretty embarrassing.

Simply a luxury McDonald's, divided into 2 buildings. I have never seen such a large, but also clean condition. The staff is never unfriendly, there is often a lot going on here, which is why you can expect longer waiting times. But it's still relatively quick. - for the number of guests.

Every time something is missing from the order or the food is brought to the table cold when asked, the service is very annoyed During the last delivery, almost half of them forgot and when asked I was told to come by and pick it up or complain to the delivery service that they couldn't deliver it again. Preferably no star

Very rude at the MC Drive drop-off. The employee even if you order something wrong you don't have to get upset and bitch in front of the customer. No appetite at all after such an action.

I wanted to order something and he didn't have me Let me speak and just said no the whole time on the phone

I've experienced a lot here, from cold coffee to incompetent staff. Now that's enough, this branch is avoided. Not recommended!

Considering we're next to McDonald's headquarters, this is the worst branch I know of. The branch is visually very chic, but service for A... we live around the corner, so we've been there several times, but we've never had an order in all these years (mcDrive, restaurant) that wasn't missing something or something an incorrect item was delivered. Never. Today instead of water for my daughter, there was cola. And the MC Rib was completely sauceless. And that, after 20 minutes of waiting. And we go there again and again. Not consistent either.

Unfortunately the place has gotten worse over time. The food is still what you expect of a Mc Donald's but one can tell they started to cut corners. They tend to mark orders as complete before they are on the counter when it gets busy. Also the bathrooms are a mess and stink (the urinals were filled to the brim..). Table service was slow. I hope they pick it up again as this used to be my favourite MC Donald's location

Before the modernization/renovation, the food was served much more promptly (as it should be with a fast food chain). Nowadays you sometimes wait 30 - 40 minutes, regardless of whether you eat there or order take-away. When you pick it up you will see your order number on the display. A few minutes later you don't see them at all, even though the food is still being prepared. Sometimes the order numbers are no longer read out loud when there is a lot going on. Through the glass wall you can see how employees pre-tap the drinks and leave them standing. You lose track (what is Cola, what is Cola Light, what is Cola Zero?). In addition, the carbon dioxide is lost and other particles can get into the drink when you scream/roar. Special orders are offered at the terminal, but are ignored by the staff (sometimes, not always!). Still stupid if you are either a) allergic; or b) paid extra more just to still get the product in normal condition.

Food good so far. Sometimes it could be a little warmer. But something was missing from several take-away orders. And it's really annoying when you only find out when you get home. Today was particularly annoying. We noticed on site that the sauces were completely missing and then received them when we asked. At home we noticed that the netted potatoes were also missing. I drove back to the branch to complain. The woman at the checkout disappeared somewhere behind and I waited and waited. When she finally came back, she was chatting with a colleague and had nothing with her. When she saw me, she ran away in fright and quickly brought what was missing. Meanwhile, the rest of the food at home had long since gone cold... It can happen that something is forgotten, but it has happened so often and together with today's experience I can only give it 1 star.

Forgot to pack something for the 10th time!

Cheeseburger apparently doesn't work with extra cheese, unfriendly service

One of the best McDonald’s in Munich :)

excellent shop with a lot of cleanliness of the table and very clean environment

Saturday October 12th - 9:50 p.m Really unacceptable how the service at the McDrive went here. The woman who took the order was extremely unfriendly. I ordered double cheese for my Hamburger Royal Cheese and a total of 5(!!!) slices were slapped on it. Really impossible. The 20 Chicken McNuggets were missing all sauces. The ketchup was also missing. A total of just under 35 euros for an order where the burger is inedible and there is no sauce for the nuggets.

Now it's just (if at all) the cheapest standard food you can get here, the burgers fall into pieces even before eating, the salad only around it instead of on top... I already know why I no longer eat it every month, but at most once quarter...

Nice McDonalds branch. Large with lots of seating. You can have your order brought to your table. The number of visitors is particularly high in the evenings, as is the waiting time for the order. Unfortunately the fries were only lukewarm.

I was in McDrive on October 7th at around 1 p.m. Wanted a large McChicken menu. Currently not available, only the smart menu with medium fries and a drink. No problem, McChicken and large fries ordered individually for just under €10. But selling what I just pulled out of the bag as large fries is really outrageous. Of course I looked in the bag first, sometimes the second half of the fries is hidden there. But no, yawning emptiness. I weighed it: a whole 81g The nice lady at the drive counter is very positive and worth mentioning. I have never seen her unfriendly or in a bad mood. I go there often and am always happy to be served by her.

no one in front of me and still 30 minutes waiting time 3 times I was told it was coming soon

Not even one star!!!!! So bad!!!! Three people asked if you could only order at the terminal and no one understood me and could help me!!!! Sad and I once worked at Mc Donalds in Tölz in the 90s!!! I'm going to the competition now...

This is one of the nicest McDonald's stores around Munich. Even the outside is kept nicely. We were looking for the happy-meal toys to collect, and the staff were super nice and helpful. Great experience overall.

It should be the most modern McDonald's. Had the second bad experience within 4 weeks. Today after 45 minutes of waiting for a cheeseburger, chicken burger with fries and cola without ice, the cold burgers and the cola WITH ice were served. After I complained, I still waited another 15 minutes. The male staff always tried hard and preferred to chat with other well-known guests instead of working while the female staff tried to save what could still be saved. Maybe we'll have to get used to it in the future. Anyone who calls themselves a manager should think about it. During the time I was waiting there were also many other dissatisfied guests... everyone should judge

Toilet very difficult to find. Ordered Big Tasty Bacon with 1 additional slice of cheese and received it without a single slice of cheese. The whole store is crowded.

Waited over 2 hours for the food. Called for over 30 minutes, no one answered. You are completely ignored. Total impudence, I would have liked to have canceled it because such a way is ungodly. Only no one answers the phone. It was better a few months ago...

Sunday breakfast at McDonald's!!! Never again. Waiting time for the order is 60 minutes and they become unfriendly when you ask. And when she came, everything was cold and just clapped. This is really sad for the store next to McDonald’s headquarters.

Waited half an hour. Food came cold.

It can't be that it takes a total of 30 minutes to make a double cheeseburger. When I wanted to order I was ignored several times and no one came to the counter. It wasn't until I let everyone there know that an employee came 5 minutes later. I waited 15 minutes just to order. 30 minutes for a cheeseburger. Don't come here if you don't want to wait 30 minutes for a burger. It was full but the employees didn't do anything better than have conversations while they were working. Another woman waited 20 minutes for 2 ice creams. Employees have to become faster and concentrate more. Who knows how long table service will take.

Maybe pay more attention to what was ordered, just didn't pack half of what you paid for it. And also 1.30 hours for not eating completely. Simply an impudence. Called often and no one answers the phone at the end and the line is still busy. The employees more schools. Thanks

I placed my order as usual via the McDonald's app and paid with PayPal, which has always worked smoothly so far. However, today there was a problem and the digital payment was not accepted. This left me spending about 15 minutes in the McDrive as I was told at the first post that no payment had been received. In order not to further hinder the traffic behind me, I finally drove on without my order. This experience showed me that relying solely on digital payment methods can be problematic. A return to accepting cash could avoid such situations and significantly speed up the ordering process. Unfortunately, I didn't have any cash or a debit card with me at that moment and was therefore dependent on PayPal. I don't care whether there are problems with the app or not, I just want to be able to pay for my order and pay normally. I have nothing to do with the app, it just has to work, otherwise you just have to leave it alone with modern technology

All the employees don't speak German and don't even bring everything you ordered. And, for example, you want to pay in cash at the checkout and that is usually not possible for 10-60 minutes because there is simply no one working at the checkout!

Unfortunately, the quality of service in this McDonald's branch is very poor. The staff seems incapable of keeping tables clean, filling orders correctly, or troubleshooting errors. Every visit, products are forgotten and the food is cold when it is finally served. I cannot recommend this branch.

Why isn't it possible to easily order take-away from this McDonald's? Every time something is missing, or the wrong items are packed without asking.

35 minutes waiting time for two cheeseburgers, the employees are completely overwhelmed by the number of visitors. Also tight and dirty. Never again

I wanted to redeem vouchers that were in the mailbox the day before. Suddenly this was only possible in the app... Strangely, the desired product was not available there. For 10 euros more I ordered the individual products to take away. When we got home, the cola was totally watery, the cola mix was an iced tea, and there weren't even any napkins in the bag! Not like that, sports fans! If McDonalds continues like this, KFC and Burger King will be happy!

So far, the branch has been the only one that has always been consistently good. However, for a few weeks now the food has been dry, old and cold. Too bad

A new brunch. Clean and big. Fantastic children area. Friendly staff. Thank you!

Great food, brought to the table hot and quickly. Simply A1

Go often there . Ordered kids meal for my kid ( chips and burger ) , was a long hair in the burger . I complained about it . The reaction in answer was (ooo das kann nicht sein) no sorry nothing. Not even a 1 Euro burger in return . It was for a kid . Really devastating.

Not very busy, ordering still took a long time. Fries ice cold, obviously not freshly made. We complained politely. The lady at the counter just looked at us angrily, didn't say anything about it and gave us a new portion. Without saying a word and with an evil eye. At least the complaint was accepted, but the treatment was still very unfriendly

I've never felt so comfortable in an Mggs, here in kh you're standing in the drive with rats :)

The service was so highly qualified that the contents of the packed bag did not match the order. I only noticed this at home. How much stupidity can a service job tolerate?

Quite okay in a hurry. it's McDonald's.

Food was okay. But the M Burger was poorly prepared and cold, as were many of the burgers I've eaten. That's not something that should happen in a restaurant. The service and the ambience were good, I liked it. There were also sockets for charging your cell phone 👍

The food tastes terrible, the employees are nervous, angry, they piss when you leave, I asked for a Big Mac menu and 3 packs of nuggets, they brought me a small cheeseburger and Coca-Cola💔🤬😡

A large McDonald's on the sidelines, mainly residential houses in the area. Interesting layout, possibility to go to the upper floor and the garden. The food was served quickly.

Dude! Most of you got in the Mcdonalds by car! Just avoid, go to another one. It is amazing how all the orders ai taken there were wrong. It is amazing how many days is not possible to order with Lieferando. Thus for sure is the worst store in the world, it seems like is a lot of people working without any Manager.

I enjoy eating strawberry cuisine there. But last time I was really shocked at how small the cake was, it was really ridiculous. Do they think that customers are stupid and don't notice?

I'm writing a review after my 25th visit and we hope for improvement every time! On my first visit they brought me a Big Tasty with the salad missing, they regretted the sauce. Ice cream, water and caramel are always a drop in the ocean. We order triple caramel, put a teaspoon on top and that's it. The only Mac in the area and we won't be returning. Today we bought 4 ice creams and everyone went to the toilet. Sour water and a drop of caramel with Twix. Change your attitude towards the buyer and stop saving on products!

Not particularly comfortable since the renovation. Food OK. At McCafe you sometimes wait forever for two coffees even though there's nothing really going on, the staff tends to talk to people about coffee and food but it's good

Even though it's the German branch, it's the worst McDonald's I've ever been to. Totally chaotic. The employees don't speak German, at least the ones I spoke to. Two pieces were missing when I ordered and I had planned nuggets in a normal package of chicken nuggets. But I didn't feel like getting up for a third time and ate them. The burger was thrown together so carelessly, the cheese was melted and you had to put it together somehow. For the price, this is an absolute disgrace.

A branch that is clean from the outside and has generous parking spaces that invite you to linger. However, the disabled toilet was in a dilapidated condition in terms of floor and smell. As always, ordering went smoothly via the touchscreens. The order was delivered to our table in a friendly manner by an employee, but one item was missing. When I asked at the counter, the employee couldn't tell me whether there was a refill station because she didn't understand me. Another employee also replied in a foreign language, so I couldn't understand him. It's a shame - but the food was otherwise good.

Only had drinks for the heat... don't do well with ordering on machine... got there eventuaĺly.

We always liked going here because it was a flagship branch. Since the remodeling of the serving area, there have sometimes been waiting times of over 30 minutes for a single menu, and parts of the order can then be cold. Unfortunately, you can see that the food is prepared very hastily. A phenomenon that particularly applies to McDonald's branches throughout Germany. Addendum New Visit: Got the wrong burger and waited 5 minutes at the unoccupied counter of a McDonald's fast food restaurant while my food got cold upstairs...

Water instead of Sprite... 1 chicken burger in the order was not enough. Maybe someone can count over 8, the preparer can't speak German.😁😁😁😁🤣🤣🤣

We just ordered Mc Chicken to make us puke and it's getting worse and worse

Unfortunately, service and quality have deteriorated extremely here. In 5 out of 5 cases something wasn't right when ordering. Various items are missing or look as if they were randomly thrown into the packaging, making them inedible. On Sundays I would recommend avoiding these McDonalds completely, indoor service and McDrive. Eating takes an incredibly long time for fast food (we had to wait an hour for our food here twice because they apparently couldn't find us). The last visit to McDrive was completely catastrophic: the wrong order was received and a complaint was not possible because the store was far too crowded. Running service was also completely uncomprehending. Considering that this is a headquarters, it is one of the worst branches!

Often only at the drive in customer but a McDonalds as the citizens are always good and fresh. Unfortunately, sometimes something is missing from the order. Otherwise we are satisfied with the quality here.

Ambience is okay, staff friendly, food was freshly prepared and delivered quickly. I'd love to come back.

Something is always forgotten/mixed up. Today, for example, my Double Big Mac was forgotten.

Too many bullies. In itself, the food industry here is quite solid and literally acceptable, but there is apparently a young immigrant on every corner in this restaurant. This really bothers me. They're always loud and make the whole place smell like kebab! And always mess with our beautiful Aryan girls. I can't believe that a German company like McDoof Aktiengesellschaft/registered merchants allow something like this in a beautiful district like Obersendling-Thalkirchen-Solln-Fürstenried-Forstenried. Always sad, I used to visit this closed institution every week with my adoptive patchwork family of 10, but now I no longer feel comfortable in my own four walls. Tsktsk. The washrooms, especially the one for disabled people, have very good oral activities. Conclusion, to each his own. 💙💙💙

Worst coffee experience in a long time. Staff was extremely poorly trained. I didn't know what she was doing at all. Maybe don't let newbies stand alone at the front.

formerly top today flop… hectic .. output doesn’t work… a lot is forgotten; You pay and don't get it because of the lack of organization... it really was a shame. It used to be an amazing branch

Service very dependent on the staff on duty. Today my table order was simply forgotten. If you ask, you will receive everything straight away. There's no explanation for that, but everything is extremely clean inside and out. That's worth extra praise.

We are usually very satisfied. But today there was an extremely unfriendly lady at the McDrive counter. She didn't charge us for ages and didn't even apologize afterwards. She blamed us afterwards because she thought we paid online, which wasn't true. If the service continues to be so unfriendly and instead of talking to the customers they just turn their backs on us, we will definitely not be coming back. So expensive and such poor service. On 7/18/24 at 10:46:46 p.m

Modern restaurant, very nicely done.

The girl at the counter at the drive-thru with blonde hair and brown eyes is super pretty. Hopefully I'll see you again soon.

Service has deteriorated significantly. When ordering to take away, you often have to wait up to half an hour. Or the order simply disappears from the display. The coffee is usually already cold by then. If it's a coffee at all, you usually just get a water broth. Have experienced this several times recently. Not only have the sizes been reduced, but the taste has also DECREATED, and not just when it comes to coffee. That's not just us saying that, a lot of people are saying that. It's not for nothing that they say everything used to be better. It's a shame Macdonald 👎👎👎

Every now and then something was missing when ordering and we overlooked it - we are only human. BUT from today on we will never order anything there again and we will no longer eat there either. The burger patty at Tasty was raw!!! Of course we got a new one when we called the branch, but we've lost our appetite and we won't redeem the voucher we received! My husband was choking the whole time... You really need to change something!!! That is not how it works.

I waited 30 minutes and there was no order. The man came and after 5 minutes he received the order

Unfortunately, McDonald's is getting worse and worse. Service and ambience are no longer what they used to be.

Ordered for delivery, time was okay. The employee called that he wasn't coming up and that I should come down. Then I went down and lo and behold, the driver and his food were gone. We then immediately drove to the branch and complained. Got new food and well what can you say. Wrong burger and 1 fries were missing. I have never once experienced this branch getting an order 100% right. This is what the European headquarters is supposed to be like?! Just ridiculous.

Summer 2024, ordered 3 menus in the restaurant: Unfortunately only some of them were received. A drink (apple spritzer) was missing. The service staff does not feel responsible for complaints. Can't speak German and you have to go to the checkout and get what wasn't brought yourself. The food is now getting cold and there is no excuse. The resulting apple spritzer was warm and foamed nicely when opened. Another guest told me the same thing happened to her. Maybe that's a tactic. You don't expect top service at Mac Donald's, but what was offered here was subpar.

Promise a 25 minute delivery time online and then it takes almost two hours to bring me ice cold food. Just let it be with delivery you can't do it.

No one at the checkout, just walking around, when asked why aren't they at the checkout, if there were 20 people in line earlier, and why don't they open the second checkout, the unfriendly answer is simply that they don't have a second checkout or not enough staff. Very bad service

The original McDonald's... Been there for a long time... for eating... McDonald's food is known to be ok every now and then!

Positive: Legendary speed: the orders practically fly out of the kitchen and land on the tables in record time, even when there is a lot of traffic. Pure heat pleasure: Hard to believe, but true: Almost every dish leaves the kitchen at exactly the perfect temperature, so that every bite is a delight. Friendliness that enchants: The team at this McDonald's radiates a warmth that makes every visit a special experience. Convenience at the highest level: whether in cash, with a card or at an ATM - everyone will find their preferred payment option here. Table service at its finest: the delicacies ordered are brought to the table quickly and the tables are always immaculately clean. Order machines on two floors: goodbye to long lines! Thanks to the ordering machines on both levels, you can order in no time, even when there is a lot of traffic. • Opening hours that inspire: Whether after midnight or early in the morning - this McDonald's is always open for its guests. Free WiFi for surfers and gamers: 3 hours of free internet - ideal for passing the time until the next burger or browsing online. Suggestions for improvement: Even more toilets: The toilets on the upper floor are sparkling clean, but if there is a high volume of visitors, an additional toilet on the ground floor could shorten waiting times. Table cleaning on the upper floor: When it comes to cleanliness on the upper floor, especially in the area of ​​table service, something could be optimized. Conclusion: This McDonald's is a little paradise for all fast food lovers. Quick preparation, hot food, an outstanding team and a modern ambience ensure an almost perfect experience. The few opportunities for improvement do not detract from this positive impression in any way. Here you are not just a customer, you are a king! Is this summary now what you imagined it to be?

The lady at the counter didn't feel like doing her job at all... Food was okay, I mean it's McDonald's. But I expect hot food when I eat there.

As always very good, pretty busy in the afternoon

Every order at the drive thru is wrong

Unbelievable, I waited 30 minutes for my food and the food was never ice cold again

Great cake and coffee, very friendly staff