McDonald's in München

cold fries. cheeseburger. icy coke. all below even mcdonald’s average standard!

It's unbelievable what you can get as a "large portion of fries" these days! And no: I hadn't eaten any fries yet. - And as a drive-in customer, you only notice this when you've already left. It doesn't matter that the McDouble Chili Cheese Burgers didn't have all the ingredients on them. Really a shame. 👎🏼

As always very good, pretty busy in the afternoon

The toy was forgotten in 2 junior bags in the McDrive. Our children were very disappointed. Please make sure that you take the junior bag for children BECAUSE of the toy! Thanks!

It's OK for something quick to pick up and eat.

My burger arrived completely disassembled. It wasn't tasty otherwise.

Terrible service, check your order when getting takeaway - missing fries and Happy Meal toys.

This is Inspector Maxinkaa! I put the most modern McDonald's through its paces. AND the hamburger? STABLE. Then I went to the toilet... and let me put it this way: my nose had a hard time. But just when I thought my experience was ruined, rescue came: THE SLIDES!!! Therefore 4.4 stars.

Very clean place and service is very fast! You can order on the totems and ask for table service by providing your table number.

The cappuccino was served without foam (basically just coffee with milk and a thin layer of white). When it was served, some of it was spilled on the serving tray, but no one seemed to care

The worst McDonalds of all. We ordered online yesterday at 8 p.m., delivery came at 11:30 p.m. Ordered 40 euros for a children's Happy Meal, everything was paid for and everything was thrown away in the trash until the children fell asleep and yesterday wasn't the first time. Was there often but now never again and no recommendation for anyone there anymore, it's up there with that.

Lots of space inside and outside. There is a ground floor and an upper floor, with a bathroom on each floor. Outside there is a slide for children.

The restaurant is well run, if you eat on site everything is good. We had it delivered several times and each time it took over 90 minutes for the food to arrive cold and defective. So the restaurant was great, the delivery service was a mega flop.

The employee was incredibly friendly, wowww.Absolutely top, I think he's only been there for a short time.

Today we went to the restaurant with our little daughter. She urgently needed to go to the toilet, but both the ones on the ground floor and those upstairs were marked as "broken". My husband asked the staff if there was another option as it was urgent for a child. He then received an arrogant response from an employee, presumably the store manager since he was wearing a suit, that there was no other option. In the end he said that we could use the toilet upstairs. As I walked away, I heard him comment behind my husband's back that they weren't a public restroom. This behavior was extremely rude and arrogant towards paying guests. We weren't there to simply use the toilet, but as guests of the restaurant. Interestingly, a few minutes later the "broken" sign disappeared without the store manager even checking to see if the toilet was actually not working. The rest of the staff was friendly, but the branch manager was arrogant and condescending towards his guests.

They forget half of the food, something is always missing but you pay for the food. Customers are crap

Food was prepared very quickly. Quality was okay.

Really stupid! Lure with coupons and then be told that the “M” and the nachos are no longer available in this restaurant. And all of this in a restaurant that is both very large and located next to the in-house training center. More than disappointing!

Food was cold! Plus it was very dirty! Once and never again!

If I could give this minus stars I would definitely do it! The visit to the McDonald's at Stäblistraße 16 was an absolute disaster. The woman at the counter took my order completely wrong and then gave me the wrong thing. She responded to my comment not only unprofessionally, but also extremely unfriendly and disrespectful. Such behavior is simply unacceptable! However, the real problem lies deeper: the employees here hardly speak any German! It is an absolute disgrace that in Germany you are not able to order in German and be understood. If employees don't have even the most basic language skills, they shouldn't work here at all. It is simply an outrage that something like this is tolerated. The quality of the staff is ridiculous and management should be ashamed of allowing something like this to happen. This store is a prime example of how things shouldn't be run. Anyone who works in Germany has to know the language - anything else is unacceptable.

Brings the usual mekish tone. Nice and modern, normal service and coupon discounts.

I have been a regular customer here for many years... As of today it is suddenly no longer possible to order a double pack menu... nor a 20 nuggets menu... in my opinion, a poor achievement in Munich's main headquarters... Unfortunately, the fries have often been cold on the tray... although you get a replacement without hesitation, it's still a shame. And I would only recommend the men's toilet in an urgent emergency, without wanting to elaborate further.

Waiting times are underground, staff can't speak German.

Experienced the worst service ever at a McDonald's today and the quality was also below average today. After waiting for over an hour, the food came…cold. The tray was probably simply forgotten to be handed out (table service), as the drinks had already been at the table for more than 20 minutes. It was only when we asked that an employee realized with shock that a second tray had been included. The Curly Fries only consisted of fat, which just ran out when we bit into them and after there was also a large piece of lint with hair in the package, we lost our appetite. I've never experienced anything this bad in a McDonald's.

Very bad and unfriendly staff - also unhygienic. See Appendix

Merchandise is always missing at McDrive!!!! I always go there with children and order a lot. Unfortunately, when I get home after a 30-minute drive, I notice that a lot of things are missing several times. What's missing at home is a McWrap menu for €9, a cheeseburger or toys from Happymeal.

Wow, worst McDonald's I've visited and right next to the headquarters. Burgers and fries cold, a no go for me! Toilet men upstairs also a disaster. The toilet was completely full... It was a shame the last time I was here...

Bad service. You don't realize that it is the main headquarters. Poorly packed

I'm very disappointed with the shop staff today, otherwise they always had good service, but today we just didn't get any burgers for our order number 290. We ordered 4 fries, 20 ChickenMcNuggets, 2 cheeseburgers and a Hamburger Royal TS and a Hamburger Double Cheese Ts and neither of us were given any hamburgers. It was so full, but I think it's hard not to pack us burgers where we paid. The lady with the long braid was simply completely overwhelmed :(.

Worst place ever! Think I'm lying! Go there on a saturday night! No stardard! Every time I go, the order comes in a different way! Big fries sometimes with fries sometimes without fries! Sandwich well assembled sometimes like Ikea furniture!

Not so great in the past, today top service and a reasonable standard of quality.

Unfortunately, despite paying, there was no apple turnover in the bag and the fries were filled very sparingly. And unfortunately McDonnald is cutting down more and more.

i would give it a 3.5 stars cause sometimes they forget some of your order but its nice there

Unfortunately it's because of politics. Staff work for low wages, so you can immediately become unemployed, which is what many do. Today it is mostly new citizens who have to work hard for a year until they have the right to unemployment benefits, etc. The entire policy in our country is based on basic security. At least that's the case here, in the USA and most other countries people have no chance except to work for starvation wages and stay poor. That's why nobody tries here anymore! And making people sick is the order of the day, and the doctors immediately pull out their signatures. The whole system is going down the drain in the division. Only the well-earning academics in large companies can still live decently. Sad.

It smells like drugs (weed) disrespectful. Few fries in a large portion and it is also unsalted

McDonald's is fundamentally too expensive and unhealthy. If you love your children, you shouldn't go to these fast food chains. Every kebab is more substantial.

Rarely have I experienced such a bad McDonnald's. A shame that it probably belongs directly to the headquarters and that it is right next to the German headquarters. If this is to be a reference for other franchisees, then goodbye McDonnald's in Germany.

How can it be that in a standardized process, a bone-dry burger is given without sauce? Especially since the training center is right next door. Failed, I would say!

I've been here three times and won't go there again. The staff is rude, the employees are very, very loud and they seem to have a party mood in the kitchen. They can even sing to each other. Unfortunately unpleasant for the guests. I've seen a lot but I've never seen a "pile of traffic" like this. The branch can be as clean or as good. Everything that happens is extremely damaging to the branch. It goes so far that it is not acceptable for a guest!! Unfortunately, that's my opinion without offending anyone. All in all I play along and try to enjoy my food. Please do something here...

Next to the MC Germany headquarters and so bad. Food didn't come to the table and I picked it up myself after almost 30 minutes. Everything cold 👎

I waited for food for 30 minutes

I recently stopped by McDonald's for a quick bite. The atmosphere was pretty relaxed, almost peaceful. However, the seating wasn't the most comfortable, designed more for a quick meal than lingering. There was plenty of parking available, which was convenient. The staff were friendly and my order was ready in no time! While the food quality wasn't the best, it certainly hit the spot and prevented any rumbling stomachs. It's definitely an affordable option, but I wouldn't recommend it unless you're truly hungry. The location was easily accessible and wheelchair-friendly, which is always a plus.

Lots of great memories and great service. Don't forget that this is a European McDonald's center!

Something is always forgotten/mixed up. Today, for example, my Double Big Mac was forgotten. Update: today (December 21st, 2024) I forgot 2 shock bags. Everyone in the kitchen just watches. Nobody comes out for 5 minutes. Didn't say sorry or sorry to anyone. Simply cheeky.

Under all guns. Wait 2 hours. Bad service for a branch right next to McDonald's headquarters. Will not order there again. Actually you should give “zero” stars.

Today was my worst experience, HERE at McDonald's!!! I paid for my order at 11:47 a.m. and received it at 12:08 p.m., so a wait of over 20 minutes, despite moderately hungry visitors. Furthermore, both of my cheeseburgers were cold, not lukewarm, but cold!!!! It was truly my worst McDonald's experience, which made me think about McDonald's in the future! - I will stay away from McDonald's!!! Quality is no longer right!!! Cold burger, long wait. I'm incredibly disappointed, but every bad experience has a positive effect! Never again McDonald's!!!

Food ice cold, toilets totally filthy. Not recommended. Better go somewhere else.

So -> There's no need to talk about the food, either it's a McDonald's standard and tastes satisfactory, or it's disgusting and seems old, there's no reason to complain, if you bring the burger back you'll get a fresh one. Goodwill is the wrong word because a certain standard has to be met, but it still works without any problems. The staff is mostly okay, but in the last few years since table service has been introduced, I haven't even seen a friendly, smiling person bring food to your table, in other words, if you offer service, you should offer real service offer and not a pseudo service. Now for the most important point of criticism! You only have space for at least 80-150 people inside and you only have one toilet for disabled people downstairs and only one bowl upstairs (men's toilet), which is not enough for a restaurant of this size is a case in itself, What is much more important is that although there is a bowl, it looks like hell, the entire toilet smells like it has never been cleaned, there is a SitzClean container in the toilet, but it is empty/not functional and the toilet paper is sandpaper equals. Actually, you should act according to the motto here: Anyone who doesn't honor my bottom isn't worth my money. You are the most representative, largest fast food company internationally, so you can expect a little more. If you need a good manager to keep your store tidy, please let us know.

“Regularly!” No toilet paper and no paper at the sink! 1st floor men's toilet. Now 7:11 p.m. Tuesday

Incompetent staff who are unable to carry out an online order for the umpteenth time. Every time something is missing. Nobody answers the phone, even though it says it's not too busy. Of course, you can also make money if you always leave something out of your orders. Outrageous.

Yes, what can I say, my youth was this MC Donalds, back then it was hot, tasty, fast and perfect. Now it's an illusion of a brand that has gone bad, it's a shame for you. no longer recommended.

I was in the store recently and was happy with my visit. The staff was friendly and looked after me well. I didn't have to wait long for my food to be ready and it was served fresh and hot. The taste was good - the burger was properly prepared, the ingredients were fresh and well balanced. The side dishes were also exactly to my taste, nice and crispy and tasty. What I also liked was the cleanliness of the entire area. Everything was neat and well maintained, creating a pleasant atmosphere. Overall I had a positive experience and will definitely come back when I'm in the mood for a quick but tasty bite.

Dirty terminals, cold food, Zero instead of regular Coke, four women in service outfits talking in the kitchen while no one is standing at the front. AND they don't give out the winning codes for Christmas!!! Embezzled from the café, ripped off from the salad! Fraudsters all the way through!

The best Mac Donald's far and wide. Actually the most beautiful branch. Great service! We like coming there even though we have to drive 3 to 4 km.

I'm just at a loss for words!! 2 disappointment again 1:20 wait until I can eat the cold food and slowly I'm constantly missing things!! . Since I was already aware of it, I made the driver wait for me to go check it out and as I knew it, the coke was missing!! Alleluia that he had one in the car!! Strange, this is really a scam. We can't reach you anyway. We pay money for something that has to be complete, otherwise they train their employees, it's not possible because mistakes are constantly being made or things aren't specially packed. Just complete disappointment!!!!! The potatoes are also raw and not cooked properly. Anyone who still supports this mcdobalds is a shame and enjoy your meal 🤮

Ordered there briefly, ate in peace on the 1st floor - then ordered again via the app and took something with you for those at home. Everything worked twice. Quality impeccable. Immediately found a parking space at 7 p.m. What more could you want? Staff seemed a bit stressed but well-rehearsed and friendly. Nurture and care for your people and take care of them, then they will be motivated to do their best!

Hell! All tables dirty. Food is only available upon request after more than 30 minutes. But then it is ice cold! Toilets are just disgusting. By far the worst McDonald's I've ever experienced

It's been a long time since I've had such a bad McDonald's, the food has deteriorated significantly, there are leftovers all over the floor and on the tables. The staff is rude and doesn't feel like working. I've actually always enjoyed being here but NEVER AGAIN!

One of the worse McDonald's in Germany. When you order a menu they always forget to deliver something (drink, fries, ice cream, cheeseburger). The food often arrives cold, dry and old. It's very dirty - all in all really bad.

We were there on the weekend, the fries were brown, inedible and disgusting. One of the nuggets was missing and the mayo was also forgotten. Dirty tables, bored staff. Unbelievable!

Good food, sometimes the burgers could be better "built". Lots of guests on the weekend. Otherwise everything is good

The bottom line, the smart menu cost me 26 e, gave me 100 e, they gave me back change of 74 and like them they are neat, bottom of the bottom, Jasminka Hodžić clean zero

I ordered a menu and an ice cream online. I then picked it up at the drive through and only received the menu. When I asked, they said they couldn't help me any further and I had to order again. I think it's an absolute disgrace that McDonald's doesn't have your app under control and employees then treat you like that!

Very unfriendly employee at the coffee shop The cake counter doesn't listen when you order something, it messes everything up, you play with your cell phone while making coffee. Our coffee was all cold. I asked the person at the counter about it and she was very unfriendly and rude.

UPDATE: last week we went to the drive-thru at McDonald's again, ordered and took it with us. Half of it was missing at home. We drove back and complained. You wait in vain for an apology 🤬. Today there was only half in the bag again. It is enough. I won't buy anything from this store anymore. Once again we didn't get enough apple turnovers and cheeseburgers. Unfortunately, I didn't unpack the bag and count it on site. This won't happen to me again. The food is typical McDonald's

Apparently the management changed. Extremely long wait and every time they forget something. The €1,800 gross employee salary is far too much

This branch has actually gotten better. Only the Fish Mac was really sad today. Here the price-performance ratio doesn't work at all. Very bland and a small blob of remoulade. The service is friendly, quick and very obnoxious when disrespectful teenagers just leave all their rubbish on the table.

A McDonalds like all the others. You order at the screens and at the end you have the choice of delivering at the table or picking up at the counter. Courage the toilets don't work here. They have already been sealed twice and broken once.

Something was forgotten on three of the last four visits. In the summer the ice cream with the Happy Meal, on another visit a burger and today the book with the Happy Meal. If it happens to us on three out of four visits, what should the general rate be... Pretty embarrassing.

Simply a luxury McDonald's, divided into 2 buildings. I have never seen such a large, but also clean condition. The staff is never unfriendly, there is often a lot going on here, which is why you can expect longer waiting times. But it's still relatively quick. - for the number of guests.

Very rude at the MC Drive drop-off. The employee even if you order something wrong you don't have to get upset and bitch in front of the customer. No appetite at all after such an action.

Every time something is missing from the order or the food is brought to the table cold when asked, the service is very annoyed During the last delivery, almost half of them forgot and when asked I was told to come by and pick it up or complain to the delivery service that they couldn't deliver it again. Preferably no star

I wanted to order something and he didn't have me Let me speak and just said no the whole time on the phone

I've experienced a lot here, from cold coffee to incompetent staff. Now that's enough, this branch is avoided. Not recommended!

Considering we're next to McDonald's headquarters, this is the worst branch I know of. The branch is visually very chic, but service for A... we live around the corner, so we've been there several times, but we've never had an order in all these years (mcDrive, restaurant) that wasn't missing something or something an incorrect item was delivered. Never. Today instead of water for my daughter, there was cola. And the MC Rib was completely sauceless. And that, after 20 minutes of waiting. And we go there again and again. Not consistent either.

Unfortunately the place has gotten worse over time. The food is still what you expect of a Mc Donald's but one can tell they started to cut corners. They tend to mark orders as complete before they are on the counter when it gets busy. Also the bathrooms are a mess and stink (the urinals were filled to the brim..). Table service was slow. I hope they pick it up again as this used to be my favourite MC Donald's location

Before the modernization/renovation, the food was served much more promptly (as it should be with a fast food chain). Nowadays you sometimes wait 30 - 40 minutes, regardless of whether you eat there or order take-away. When you pick it up you will see your order number on the display. A few minutes later you don't see them at all, even though the food is still being prepared. Sometimes the order numbers are no longer read out loud when there is a lot going on. Through the glass wall you can see how employees pre-tap the drinks and leave them standing. You lose track (what is Cola, what is Cola Light, what is Cola Zero?). In addition, the carbon dioxide is lost and other particles can get into the drink when you scream/roar. Special orders are offered at the terminal, but are ignored by the staff (sometimes, not always!). Still stupid if you are either a) allergic; or b) paid extra more just to still get the product in normal condition.

Food good so far. Sometimes it could be a little warmer. But something was missing from several take-away orders. And it's really annoying when you only find out when you get home. Today was particularly annoying. We noticed on site that the sauces were completely missing and then received them when we asked. At home we noticed that the netted potatoes were also missing. I drove back to the branch to complain. The woman at the checkout disappeared somewhere behind and I waited and waited. When she finally came back, she was chatting with a colleague and had nothing with her. When she saw me, she ran away in fright and quickly brought what was missing. Meanwhile, the rest of the food at home had long since gone cold... It can happen that something is forgotten, but it has happened so often and together with today's experience I can only give it 1 star.

Forgot to pack something for the 10th time!

One of the best McDonald’s in Munich :)

excellent shop with a lot of cleanliness of the table and very clean environment

Cheeseburger apparently doesn't work with extra cheese, unfriendly service

Saturday October 12th - 9:50 p.m Really unacceptable how the service at the McDrive went here. The woman who took the order was extremely unfriendly. I ordered double cheese for my Hamburger Royal Cheese and a total of 5(!!!) slices were slapped on it. Really impossible. The 20 Chicken McNuggets were missing all sauces. The ketchup was also missing. A total of just under 35 euros for an order where the burger is inedible and there is no sauce for the nuggets.

Now it's just (if at all) the cheapest standard food you can get here, the burgers fall into pieces even before eating, the salad only around it instead of on top... I already know why I no longer eat it every month, but at most once quarter...

Nice McDonalds branch. Large with lots of seating. You can have your order brought to your table. The number of visitors is particularly high in the evenings, as is the waiting time for the order. Unfortunately the fries were only lukewarm.

no one in front of me and still 30 minutes waiting time 3 times I was told it was coming soon

I was in McDrive on October 7th at around 1 p.m. Wanted a large McChicken menu. Currently not available, only the smart menu with medium fries and a drink. No problem, McChicken and large fries ordered individually for just under €10. But selling what I just pulled out of the bag as large fries is really outrageous. Of course I looked in the bag first, sometimes the second half of the fries is hidden there. But no, yawning emptiness. I weighed it: a whole 81g The nice lady at the drive counter is very positive and worth mentioning. I have never seen her unfriendly or in a bad mood. I go there often and am always happy to be served by her.

Not even one star!!!!! So bad!!!! Three people asked if you could only order at the terminal and no one understood me and could help me!!!! Sad and I once worked at Mc Donalds in Tölz in the 90s!!! I'm going to the competition now...

Toilet very difficult to find. Ordered Big Tasty Bacon with 1 additional slice of cheese and received it without a single slice of cheese. The whole store is crowded.

This is one of the nicest McDonald's stores around Munich. Even the outside is kept nicely. We were looking for the happy-meal toys to collect, and the staff were super nice and helpful. Great experience overall.

It should be the most modern McDonald's. Had the second bad experience within 4 weeks. Today after 45 minutes of waiting for a cheeseburger, chicken burger with fries and cola without ice, the cold burgers and the cola WITH ice were served. After I complained, I still waited another 15 minutes. The male staff always tried hard and preferred to chat with other well-known guests instead of working while the female staff tried to save what could still be saved. Maybe we'll have to get used to it in the future. Anyone who calls themselves a manager should think about it. During the time I was waiting there were also many other dissatisfied guests... everyone should judge

Waited over 2 hours for the food. Called for over 30 minutes, no one answered. You are completely ignored. Total impudence, I would have liked to have canceled it because such a way is ungodly. Only no one answers the phone. It was better a few months ago...

Waited half an hour. Food came cold.

It can't be that it takes a total of 30 minutes to make a double cheeseburger. When I wanted to order I was ignored several times and no one came to the counter. It wasn't until I let everyone there know that an employee came 5 minutes later. I waited 15 minutes just to order. 30 minutes for a cheeseburger. Don't come here if you don't want to wait 30 minutes for a burger. It was full but the employees didn't do anything better than have conversations while they were working. Another woman waited 20 minutes for 2 ice creams. Employees have to become faster and concentrate more. Who knows how long table service will take.

Maybe pay more attention to what was ordered, just didn't pack half of what you paid for it. And also 1.30 hours for not eating completely. Simply an impudence. Called often and no one answers the phone at the end and the line is still busy. The employees more schools. Thanks

Sunday breakfast at McDonald's!!! Never again. Waiting time for the order is 60 minutes and they become unfriendly when you ask. And when she came, everything was cold and just clapped. This is really sad for the store next to McDonald’s headquarters.

I placed my order as usual via the McDonald's app and paid with PayPal, which has always worked smoothly so far. However, today there was a problem and the digital payment was not accepted. This left me spending about 15 minutes in the McDrive as I was told at the first post that no payment had been received. In order not to further hinder the traffic behind me, I finally drove on without my order. This experience showed me that relying solely on digital payment methods can be problematic. A return to accepting cash could avoid such situations and significantly speed up the ordering process. Unfortunately, I didn't have any cash or a debit card with me at that moment and was therefore dependent on PayPal. I don't care whether there are problems with the app or not, I just want to be able to pay for my order and pay normally. I have nothing to do with the app, it just has to work, otherwise you just have to leave it alone with modern technology

All the employees don't speak German and don't even bring everything you ordered. And, for example, you want to pay in cash at the checkout and that is usually not possible for 10-60 minutes because there is simply no one working at the checkout!

Unfortunately, the quality of service in this McDonald's branch is very poor. The staff seems incapable of keeping tables clean, filling orders correctly, or troubleshooting errors. Every visit, products are forgotten and the food is cold when it is finally served. I cannot recommend this branch.

Why isn't it possible to easily order take-away from this McDonald's? Every time something is missing, or the wrong items are packed without asking.