McDonald's in München

Service was honestly rude and actually nasty.

I ordered a Happy Meal. There were no toys. I went to the checkout to point out their mistake. In response, I received accusations that a toy was supposedly being placed there. They began to convince me that I was lying. They gave me the toy with a displeased face. I go back to the table and realize they didn't give me any sauces, 0/2!!! Terrible staff, will never come here again

Central McDonald’s in Schwabing, which is located directly on Wedekindplatz. Thankful for the long opening hours for when you're hungry after a pub crawl or a binge at one of the bars nearby. The audience has everything there, but I always felt safe there thanks to the great staff on site!

I was always very satisfied, but recently the machine has been eating every single coupon. I complained today and the answer I got was: “Yes, the machine at the front always deletes the coupons.” THEN JUST CLOSE THE MACHINE OR HANG A SIGN. Sorry but what kind of service is this? I have been a constant customer but I will never enter this restaurant again.

Very unpleasant staff. The employees are arrogant, throw sauces around carelessly, and exude an unfounded arrogance. When I wanted to inquire about a product in more detail, the man behind the counter became visibly upset and muttered unfriendly things.

Ordered 6 McPlant nuggets. 3 out of 6 were regular chicken nuggets! It doesn't work at all!

I had a really bad experience at this McDonald's. When I got to the checkout, I was initially completely ignored, even though the employees saw me. It took several minutes before someone finally deigned to take my order – and that was without a friendly word. I then had to wait a full 20 minutes for my food, while other customers who ordered after me received theirs much sooner. When I asked, I only received an annoyed response, but no apology or explanation. The entire service was unfriendly and disinterested, as if the employees couldn't care less. I've never experienced anything like this at McDonald's! I absolutely do not recommend this location.

If you want to eat the wrong thing with an (almost) 100% hit rate (regardless of whether you picked it up yourself or delivered it), you've come to the right place!

No table service although offered

This MC branch has been around for at least 25 years, if not longer. Always very, very nice and super good 👍. LG and keep it up. Remain with kind regards

Was insulted at the checkout by the cashier for no reason. Food and rooms good to standard for Mcs

Loading a bit small. Redeeming vouchers at the machines didn't work when I visited you and tried 8 times. In addition, American Express credit cards are not accepted

Unfortunately the food was cold again

The nicest employee there was, he was so nice really, please when you read this give him a promotion, he worked at 2:20 on March 4th so you know who he is. I often come back because of him

Well, aside from the dry cheeseburger and the dirty tables and floor, if you're really hungry, you can get something there. But for me it was a once and never again experience.

I'm not much of a fast food fan, but McCafé's coffee is really the best I know. No matter where in the world. He was particularly good in this Mäcki because it was really hot!

Macces, no particular expectations. You know what you're getting. Everything was ok, sometimes a little bit tricky because guests in particular simply left their rubbish there even though the rubbish bin was 3m away.

I bought something, just got half of the order, when I went to complain, they said they were closed, although I bought before they closed. I complained and they said they were nice to "give me anything". I paid, how are they giving me something?? Worst service I have ever seen.

Every time, but really every time, the sauces are simply “forgotten”.

A perfect experience! I recently visited McDonald’s and absolutely loved it! The service was exceptionally good - the staff were friendly, attentive and incredibly quick. You immediately felt welcome and the order was prepared quickly and without errors. The food was a real dream! The burgers were fresh, hot and perfectly flavored. Also the fries – crispy, golden and salted just right. I was particularly impressed by the quality and cleanliness of the restaurant. Overall it was a completely successful experience. I can highly recommend this McDonald’s and am already looking forward to my next visit! 5 out of 5 stars!

Very rude, teach your employees some kindness.

Had an unpleasant experience. The colleague in front of me was allowed to order and then I had to go to the machine. It was very full and therefore not possible. Never (probably) McDonalds again

Fuck Mcs. They just gave me a burger without a lid.

I've eaten a McFlurry in many different locations and the quality has always been the same. But here the consistency is very strange and unfortunately it doesn't taste as good as usual

Very bad service, they lost my order and it took them too long to finish the order.

It's good that there are many alternatives here in the middle of the city! Bad quality - bad service, don't want to know how long the food has been there. When it comes to “take away” I recommend checking what you eat!! On top of that, a hair was found in the nugget crust at home ugh ugh Never again, especially not sober! Just woke up from the food I WOULDN'T EVEN RECOMMEND THE FRIES HERE OMG

I don't have high expectations of a McDonald's, but the catastrophic service at Münchner Freiheit is second to none.

Cold fries, cold burgers, cold apple turnovers and when I complain about it I just get a shrug. Never had such a bad meal at McDonalds. There was little going on, but cold dishes were still not served. It's unbelievable that the standard isn't maintained.

Terrible service, they clearly hate their job. Most unfriendly staff ever. A smile is too much...

It’s similar to McDonald’s in other places. There are long queues in front of the two self-service ordering machines. I don’t understand why I don’t use my mobile phone to order. There is a black guy in front of the toilet eagerly waiting to give money to those who enter the toilet. I have never encountered this in Munich. .

Complete catastrophe sm can only eat while standing up the citizens are way too over salted in the big one A complete no go

Had several broken pieces of black hard plastic in the McFlurry. I bit the biggest one and then discovered the smaller ones that I might otherwise have swallowed.

Unfriendly + you aren't even allowed to pay at the checkout

Service Disaster, I waited 20 minutes for my order and I did not receive what I ordered.

the worst experience I've ever had at mc donald chaos messed up orders. They gave us an order, everything piled up, when we got home we found out that they didn't give us 3 x cheeseburgers, so they robbed us of 7 euros, I will never buy there again

It's just terrible, none of the three urinals work, everything is overflowing or broken, the floor looks more like a basin in a sewage treatment plant. After eating I felt sick. Where do the employees want to wash their hands? This MC represents politics in this country, everything is being ruined!

Small shop, far too few seats, no one cleared the tables of the leftovers, not to mention the toilets,

It's okay, everything is the same 👍

In general, in shock. I will never go there. Service with reluctance. There were people, a man came up because his number was lit up, said hello, and the person issuing the order simply turned away and smiled at his colleague... I am completely silent about the hamburgers I took. I have not seen this before. I will never come again

On November 19th, 2024 at around 4:30 p.m. I had a very unpleasant experience in this McDonald's branch. I had lost my order receipt and asked the staff for help. Instead of helping me or politely telling me there was nothing they could do, a dark-haired employee accused me of lying ("You can't lie to us"). I later found the receipt on the floor and was able to pick up my order, but instead of a double chicken burger I only got a plain one. I didn't want to add more stress so I left it at that. Then I noticed a disgusting taste while eating it - there was a yellow substance in the meat. When I reported this, the same employee said in front of all the other customers, "Yes, you eat your food and then complain to get something new." This kind of thing is incredibly disrespectful and unacceptable. In the end I got a new burger, but the behavior and quality in this branch was simply disappointing. I hope that such employees face consequences so that something like this doesn't happen again.

Unfriendly staff and poorly organized

So service is neither helpful nor can you count. The machines are severely flawed. They delete codes. Touch doesn't work. This branch is a disaster. Just cheeky

There is almost always something missing from the order or the wrong items are delivered! It can't be that difficult to pack an order once without errors?! A disgrace!

Best restaurant in Munich; Top service; Food always fresh; The boss immediately solved the incorrect PayPal debit with an M Burger :-)

The food is cold and is bubblegum like. Chicken burgers are hard and taste is bubblegum like you would eat rubber tires

Service concept is zero. They are very unfriendly and arrogant. Fries are always only a little over half full. And if you have it delivered to avoid this service disaster, something is always missing from the order. Pure incompetence of the staff, or a rip-off scam?!? Both very annoying.

Even tough it's a busy McDonald's branch the service was amazing. They never get an order wrong. The branch was also quite clean. Enjoyed a big mac.

Order machines completely overcrowded. How do you manage to plan so shitty? But the main thing when ordering from the machine is that you have to click away from advertising.

Unfriendly staff who then delete the pickup number from the system too early. Probably in order to appear good in some statistics... I still had to wait longer even though my order was "ready for pickup" after 20 seconds.

We had to order new pancakes 3 times because they were always old. Just put it in the deep fryer again and it's fine. Scrambled egg wrap wasn't fresh, too much salad and far too little egg. You should urgently have the toilet thoroughly cleaned; the ladies' toilet smells awful.

The toilet was in a deplorable condition.

I waited a very long time for my order, they gave me stale potatoes... They placed my order without napkins, and when I asked for napkins, I pretended that I hadn’t heard. There are three girls working to pick up orders, all with dissatisfied faces. I don't recommend it

20.10. 2024. Upon receiving my order, I was not given a tray, nor was I offered napkins. Customer service occurs with dissatisfied individuals.

The guy who cleans and tidies up everything here spilled a drink on my pants, the food is very tasty but the service is not.

The McDonalds on Feilitzschstrasse is apparently a well-run branch, the reasons for this are as follows: 1. The relatively high level of cleanliness. 2. The employees who are clearly trying hard and, for example, take trays from you even if you want to take them away yourself. You can tell that the employees behind the cash register/in the kitchen work quickly. 3. The quality of the food. I usually got really fresh fries here. You get ice in your drink (no longer standard either) and all in all the items are well prepared (and yes, there are differences between the branches). 4. There are good offers (there are differences across Germany). Things can always be better, but these days you have to appreciate all these things.

Checkout is blocked by a guest and employees don't open a second checkout. They don't care if I want to pay in cash.

The app doesn't work there and they weren't interested in solving the problem. My suggestion to simply type out the order was denied several times and only implemented after I asked again.

We were there on a Wednesday before a public holiday after the celebrations that night and were thrown out to eat straight after we ordered. we were yelled at and then they turned off the lights and continued yelling. wasn't cool and instead of McPlant I got spicy chicken nuggets. not cool either

I've experienced it twice now (during the day) where the burgers sit a little longer, you can tell by the cheese. But if you complain about this dry burger you get a new one straight away and without discussion, so I think the employees know exactly how long the food has been there, anyone who doesn't do that is just out of luck. There's a lot more going on in the evenings and you don't experience anything like that. The cleanliness in the dining area could be improved

I had breakfast there. Service was quick and friendly, food and drinks were okay, but the music was far too loud and not pleasant for breakfast (hip-hop, etc.). That really spoiled my stay in the morning when I would have preferred something quieter. Too bad, I won't come back.

From time to time an item is missing or a non-vegan item served instead of the vegan one.

Totally rude staff. Long waiting time. Sincerely, Uber eats.

The food is good, but the service is not always top! Employees often prefer to chat rather than do their job and serve customers!

I asked for help from an employee who spoke Italian and she did not help me at all. He didn't care if he bought or not. Thanks to a boy who takes the orders to the tables, he directed me to another employee who helped us selecting the combos we wanted. For this reason, I am not at all happy with the service of this restaurant. The bathrooms were dirty

Fresh, tasty food at affordable prices

The oil is particularly bad and the fries are always soft.

Ordered an ice cream at the machine and was not allowed to get my item without showing my receipt. This I did, but the very angry young lady took this and threw it out. I asked to have it back but was totally ignored by her and could not get in touch with her. She just looked at me angrily. I did not get my receipt and had to leave the restaurant without it. I would otherwise use this for company travel settlement.

McDonalds currently has an outside area under construction.

I ordered a regular big Mac and it has ketchup on it 🫡

The store has a good central location. The food was prepared quickly

Excellent, outside of Spain any McDonald's is excellent

Everything 10/10, I don't know a better restaurant!!!! highly recommended

I previously had a problem with one of my orders at this restaurant due to an issue in the McD app. Nevertheless, they contacted me about that issue and provided some compensation. I can say that they take care of their customers really well!

The men's toilet smells so bad of urine, worse than 5 train station toilets put together Horrible Sad and disgusting at the same time

Staff rude food wasn't cooked properly

It was nice not too crowded, unfortunately the toilets weren't that easy to find. No plastic straws, no lids on drinks. Oh good old days😭😭

The fastest McDonald's I've ever seen. The food sometimes came in under a minute. That's why I often ordered something to take away there quickly after work.

Toilets were unkempt (it was black inside the toilet and the sink was simply unkempt and soap was also empty.) Employees were very unfriendly. Then the boss makes a contract in the middle of the store!! One employee didn't even know what the difference was between McFlurry or Mcsundae!! I had a stomach ache because of the food! The lady with the headscarf at the checkout is arguing with a customer!! Doesn't work at all!!!! Just a juice shop!

The staff are not friendly at all! Especially on the night shift. There's this middle-aged employee with thin white hair who yelled at me just because I asked him for salt and pepper. A few weeks ago he also behaved rudely after I ordered my food and sat down at a table. He started shouting and said that it was not allowed to eat in the restaurant after midnight and spoke to me in a commanding tone that I must leave the restaurant even though all the tables were occupied with guests! Today I also noticed how he was arguing with everyone, especially the Uber or Lieferando delivery drivers! It's unfortunate that customers are treated this way, especially since me and my family eat here regularly. I think I won't visit this branch of McDonald's again. I'm disappointed. I also ordered cola and got iced tea!

Unfortunately, service is a complete disaster. Unfortunately, the burgers are often not as they should be or some ingredients are missing or they are completely cold.

Every time I'm in Munich I go to this establishment. It is not far from the city center and there is a good English park nearby. At the same time, there are not many people there, you can always find a comfortable place. It's also pretty clean and they always keep an eye on it. The order is fulfilled quickly, they give extra. napkins bags or tubes if asked. The food itself is also delicious, made carefully, which is good because in other branches they collect it haphazardly. I recommend! Update from 07/20/23 We came to the establishment this time and it was super dirty, although there weren’t many people. I ordered Oreo McFuri, they brought me less than half a glass, and when I tried the ice cream, it was sour. It became clear that it was damaged, they replaced it for us, but it was very unpleasant. So this time the mood is spoiled, it’s a pity..

Fries were cold, there were 3 patties on my Royal TS instead of 2. Why? Restaurant is also not clean and employees are unfriendly.

Something is always missing when I order... I paid and didn't get everything. When I got home, I saw it. Happens very often.

Open for quick bites , late night options

Dirtiest Mc Donald ever Employees unfriendly Mc App is not accepted Fries were cold and stiff how old my burger was a lot apart Cheese was hanging on the side Toilet there is a train station toilet, clean lid full of stool, catastrophic standing in urine Tables dirty trash everywhere

Out of 5 orders, 3 were wrong…. I was given normal nuggets instead of McPlant nuggets...I'm a vegetarian

Probably the worst MacDonald in the world. Cold fries, the ingredients slapped on the burger, sauce smeared on the outside. Wrong incomplete processing and rude. Tables not cleared. Hello MacDonald, we can do better than that!!!!!

Actually, McDonald's is stupid Because of capitalism and stuff, but it has a nice vibe and nice employees with a great aura🙂‍↔️🫀🥹 holiday feelings

Simple McDonald's near Münchner Freiheit. Fine for a quick snack. Very nice boss who even came to our table and asked about our well-being. We've never experienced this at McDonald's.

WC is 1 euro, tables are dirty...

First time at German McD. It was nice to go inside. No queues, clean tables and floors. There were free tables. Pleasant and polite staff.

Didn't get any food, despite being charged 3 times. No understanding from employees.

Dirty and not well prepared. Stomach pain after eating.

This McDonalds is an absolute disgrace. The staff is abusive and rude, especially the young lady with the headscarf. When I kindly asked why there was hardly a trace of ice cream or chocolate sauce in the sundae, the lady answered my question with a “disappear” incident on May 9th, 2024

A McDonald's in a prime location. But in terms of cleanliness, it's bottom drawer. I've never been to a McDonald's toilet that was so dirty and the whole McDonald's itself seemed rancid. The staff was nice and the food was almost wonderfully fresh. If you can now find a cleaner who will fix the rest while here it will definitely be 4 stars.

Like everyone else, you go in, get a citizen and move on. I'm more of a BK fan.

This was the second time in this branch. And probably the last time. The first time, a few months ago, two burgers were missing from my order. When I tried to complain about it, the employee got a bit rude but I got my burgers. After 20 minutes So today is the second time and the last chance. This time I got everything. After 30 minutes. I had a breakfast menu, toastie and two muffins. Muffins were cold, buns were hard. Toastie hard and lukewarm. The worst was the coffee. Unfortunately I can't define it in terms of taste. I didn't drink it either. Tables and floor were sticky. But the icing on the cake was the toilet. I would say it smelled like urine. But that would be a lie. It smelled like old, stale piss, the sinks were dirty and the floor was probably cleaned of concrete dust shortly after the Schwabinger 7 bomb exploded, but not much has happened since then. No thanks.

Impossible behavior from the branch manager. Yells around the tables and shouts at the guests... Absolutely wrong man for this position. It's cool what's going on there. If you want to close you can also talk sensibly to the guests or just look for another job.

The toilets are disgusting and smell like urine, you can smell it even outside the toilets so that you have a slight urge to gag when ordering on the computers. The situation has been like this for a long time and none of the employees care.

They filled my 0,25 milkshake only half way up, my McRib was also very soggy