Kentucky Fried Chicken in München

Food is KFC standard but we will NEVER come back!!! Kiona or Tiona who takes the orders is rude, impatient and rude!!! We couldn't go back...otherwise we would have driven away. We've never experienced anything like this before. The other lady at the counter afterwards was friendly and even apologized.

Since the ordering terminals are available, something is always left out. For example the side dish, if you order a SECOND side dish, you simply add the first side dish e.g. B. French fries booked away. It has happened to me twice, this time I complained. The answer was that I had made the mistake. There is no indication that the fries were removed after choosing the SECOND side dish. That doesn't work at all.

It was missing one chicken in my box, I ordered 11 and received only 10😑 about this I still want my chicken KFC🙄 The taste could be better.

Very, very, very slow processing, this is the third time this has happened to me. I was just here for the test again (Oct 24), 3 p.m. almost empty. Took 10 minutes to get 5 chicken wings, which were already ordered and paid for on the screen. Otherwise renovated standard KFC.

I waited 40 minutes for a menu, if I wanted to wait that long I would go to a restaurant, not fast food...

I didn't like the attitude. The order was not reported. I had to check again and when agreed they added what was needed. regretted the ketchup. Even though I placed two orders, one received ketchup.

Unfriendly and not cooked at all.!! Never eat anything there again.

Unfortunately the quality is no longer what it used to be...

Service was at least quick. But very rude. Maybe I'm old-fashioned but a "bon appetit" or "thank you" would have been good. He didn't say anything and pretty much threw the cup...

Nice staff and refillable drinks. Unfortunately the quality of the food is not brilliant. Unnecessarily greasy compared to others and sometimes fried too short, sometimes too long... I hope they at least find out soon how to assemble burgers correctly, because they actually taste good. However, the price is ridiculously expensive for fast food.

25 minutes waiting time, burger cold and then unfriendly! Obviously forgot the order number, stood in the store for 25 minutes and waited until the status “in preparation” finally changed to “for pickup”. After customers after me received their food earlier and I asked about it, a disturbance arose. Employee doesn't even apologize. Then the order was in my hands and when we arrived at our seat, the ketchup we ordered was missing. So back again. Lo and behold - then the burger is ice cold! Bad service and no interest in customer satisfaction!

I was just at KFC and unfortunately very disappointed. First of all the restaurant was quite dirty, both the tables and the floor were not cleaned properly. The staff seemed disinterested and not very friendly. Despite the relatively low occupancy, I had to wait a long time for my order, and when the food finally came, it was lukewarm and not fresh. The fries were soggy and the chicken pieces were very tasteless. I definitely expected more, especially given the prices. Overall a very disappointing experience - I probably won't be back.

The toilets are really disgusting! But the food and restaurant are otherwise good.

I had a lot of spray after a bucket of dead chickens. The sauce tasted like duck sperm. I can't recommend it

The usual mediocre fast food... It doesn't matter whether it's KFC, McD or BK Eat lukewarm Fast food preparation time too long... And if you want to be full - it's expensive.

My crispy was just as small as a fillet bite. In the drive through. An impudence

Really bad. Wrong order. No postmix in drinks... Unfavourable service. No info. 30+ min waiting time

Even though it is clean and has a parking garage with good options to park your car, the food was unfortunately not that good. Zinger and fries were okay. Unfortunately the HotWings are partly raw, as can be seen in the picture. There wasn't even much going on at the time of my visit that could be attributed to stress. Oh well. Once and never again.

I'm just disappointed with KFC. I don't understand how they can't even manage to deliver a simple burger correctly. A part of my order was missing, and that's not the first time! It really makes you wonder if anyone there is competent enough to fill an order correctly. The incompetence displayed here is simply a catastrophe. Will definitely not order here again!

Dogs not allowed. The only suggested solution: leave the dog alone on the terrace while you wait for the food. The discussion about it and the subsequent cancellation took longer than simply giving me my order...

What can you say? Here in the Ruhr area the service and the food are better. First we got the wrong order and then we had to wait another 15 minutes. I've never had such fatty chicken parts from KFC. It may be that it has to be like that in Munich, but I don't know it that way

Very tasty KFC, clean and friendly staff. The best thing is the large parking garage, you always get a parking space and can eat in peace

All good but toilet could be cleaner

Food is as always and at every KFC - delicious. The cleanliness leaves a lot to be desired, dirty floors and no one wipes the tables. 1st floor cordoned off, crowds of people unable to find a seat. This KFC should actually be closed just because of the toilets: for men 1 kilo bowl and 2 pee basins, 1 tiny sink. There is 1 usual room for the disabled to change children for women: NOTHING!! NO toilets! So: forget and move on.

Very good and very fresh food! Friendly and cheerful staff.

Order only possible at the kiosk. Confusing and illogical if you're a KFC freak. Fries cold, dry burger lukewarm. Pepsi at the vending machine. Too expensive for this 'quality'

Whaaaat?? Order simply canceled after waiting an hour…

KFC has the best wings and nuggets in the world. The preparation was very quick and the lighting is also nice - it's worth it. 10/10 King points.👍

Very hot outside, over 30 degrees inside, the air conditioning doesn't work.

If you like diarrhea, you should take a look here. You'll definitely never see me again. Was there on Friday, today is Wednesday. I still struggle with it. If it's not salmonella... Waiting times in the restaurant are incredibly long. Has nothing to do with “fast food”. 20 minutes for a burger menu with a drink.

Not recommended, the work can't even speak basic German. It was just terrible...

I rarely go to KFC, I ordered fries with mayo at the drive-thru and paid €4.39. Seemed outrageously expensive for the few fries I received. That's why I just looked at the prices on the homepage...it turns out that a large portion of fries was simply charged and a small portion was handed out :( If it had been the other way around, I wouldn't have complained, of course, but strangely enough, that's never happened before🙃

The blonde lady taking orders acts like she's in a stable, shouting to everyone: Please choose respectable workers.

You cannot order at the desk, out of 4 ordering kiosks, only one was working. The queue was very long. Poor service.

Perfect bench outside for eating McDonalds

Fries were old and cold - meat was dried out and hard and tough at the edges - had probably been in the warming zone for a long time. Everything is fresh and hot right across the street at MC Thurs. In addition, the staff is very unfriendly and you can barely understand them. That was the first and last time we went to KFC, as we had similar experiences in other KFC stores recently. Here you only know how to make money.

All order terminals are staffed all the time. And I find it quite uncool to be shouted at for using them... The cashier spreads stress throughout the store

Unfortunately the fries weren't fresh.

The worst experience with KFC in my life. The only eatable thing is the fried chicken wings. The burger tastes very oddly. The corn on the cob is not fresh and seems to be stored in the fridge for more than one year.

would give minus star for service. Impression: we don't need a customer...waited 30 minutes because Veggie takes longer.

I was there today like every other week and ordered two portions of chicken wings that are on offer on Tuesdays: 1) there are now only 5 wings instead of 6 2) the BBQ sauce now costs 70 cents extra 3) there are no more wet wipes. Instead, reference is made to the toilet 4) a urinal in the men's toilet was blocked and it smelled terrible. KFC: please don't. I'm out of it Was today on July 23rd. there again. The chicken was very fresh and tasty. Well. Only the prices for menus are now quite high. I won't be able to go as often in the future.

The chicken was very fresh, but the service was quite slow and unorganized. Good parking though.

Once again a shop that doesn't allow dogs

Unfriendly, disinterested employees, the ordering machines only work randomly.

Everything is full of foreigners. Service doesn't speak German and can't handle the smallest orders. Checking rushed and fries too dry. Want my money back😡

I don’t understand why I have to wait 20mins in a fast food restaurant

Some of the employees are arrogant and disrespectful. They treat the delivery drivers very badly and never respond to the greeting. It takes a long time to collect an order because the employees are talking instead of completing the orders. The manager is totally unfriendly and when you ask her something she answers very badly and aggressively. As an employee in the catering industry, you must always be friendly to customers and delivery drivers. LG Uber driver

0 Respect for customers. 0 Respect for the food couriers (ubereats, liferando, wolt), the staff talk badly with the customers, I tried to have a decent conversation with them and they treated me with racism, please take measures because you will lose customers. I do not recommend this KFC 👍

The place should be cleaned more often

Were there on June 15, 2024. Ordered a zinger at the terminal. Then waited with the pickup slip. After 20 minutes we went to an employee saying yes it was busy. I say orders from the number after me have already been manufactured and issued to customers. I then asked in the kitchen and received my zinger after another 5 minutes. And what I got was a normal burger. There was probably no more heat that day. It was too stupid for me to wait again because we actually just wanted to eat quickly.

Food is okay. But they regularly cheat you on the number or even products that aren't packaged. Anything for profit, even ripping off customers.

It's ridiculous that the food is ready 20 minutes after ordering. The only positive is that the food is fresh. Employees cannot focus on their work because they chat among themselves. The tables were very dirty.

I was disgusted here. I don't want to know what the kitchen looks like.

Unfortunately, the food was lukewarm, the coffee tasted terrible, and the wait was long

Today I went to order in person to take the food home. and they renovated it, it's a shame the staff isn't up to par. Now you just order at the checkout and I ordered a box for €23.90 with 2 drinks in it. The problem is that at the checkout it didn't say how to get them, only whether the drinks were in a bottle or in a plastic cup without a cap. When I picked up the order I found the surprise. They gave them to me in two jars, but I had a bike and couldn't take them with me. and politely asked if I could have the bottles, and explained why, but the rude and annoyed girl didn't want me to change them, she wanted another €3.50 for the bottles, I asked if she could give me something else instead of drinks but she refused. and I had to lose 2 drinks I paid for because I couldn't take them with me in the glasses. After this umpteenth prank I'm done with the KFC chain, I hope they go bankrupt and come to a bad end, I've never seen such rudeness in one place, they really disgust me.

The staff in this restaurant is an absolute disgrace. An employee screams at customers and the food becomes more and more expensive. I'd rather go back to other quick restaurants But the new shop construction turned out well

I waiting for my order 25minutes this is not normal

There is no ladies' room. Apparently only men can use the toilet there. The ladies could use the disabled toilet, which cannot be locked. A “no go” for me.

Unfortunately, everyone there works disorganized, slowly and some even speak almost no German... a very bad experience

Great restaurant, just had to wait a long time and only got food after 30 minutes

After waiting 30 minutes for food, it still hasn't arrived What do you go to fast food restaurant for?

The KFC on Hanauer Straße Euro Industriepark deserves minus* stars for me Despite the renovation, it says outside we are here for you, and since I couldn't drive in with a truck, I tried inside. It took a while for any staff member to even pay attention, and someone was served before me. The employee was very inflexible with the person in front of me. The person wanted something changed on the menu - Then the manager came and made me aware that a renovation was taking place. It would be accommodating that the person in front of me was served at all. My conclusion is inflexible, outrageous and not even cheap. I advise against this restaurant. …

We've been going there for decades, once every few months. We were on the drive today and wanted to buy 3 pieces of chicken, 6 hot wings and 1 large fries. Since we don't eat white meat, we asked for thighs for the chicken parts, which we have always been able to get. Even if the shift leader or restaurant manager was on the drive. It was NEVER EVER a problem. Because there are a lot more legs on a chicken tray Pieces as briskets! The seemingly listless and arrogant employee at the drive said: no, we can't do that! You may be lucky. So that means if we're not lucky, we'll get the rib or breast pieces that we can then throw away?? Sorry but at a price of just under €10! For 3 small pieces of chicken, you can choose which piece you want. The best thing is probably the tone in which the employee spoke to us! was impossible! Really unfriendly!! We didn't want the chicken parts anymore, but we still wanted the other things, so the employee said no and said, I'm canceling everything now, ciao! Since the restaurant was taken over by the franchise, the quality and especially the service have declined significantly. We definitely won't be coming back!! Ciao!

At lunchtime there is hardly any waiting time at the 'drive-in', which is very convenient. The staff is also extremely friendly.

Very arrogant Nagini girl. For a sauce that cost 50 euros, that was a huge scandal. All he had to do was replace the ketchup with the sauce. I paid for 8 Chrispy and got 6. Always check the order. I never get everything I paid for. I don't recommend it.🫤🫤🫤. .

Ordered menus twice, but they were wrong. When politely pointed out, they just said, “It’s not finished yet.” OK, why are you calling my number? In addition, everything was ready, only I was given the same menu twice instead of 2 different ones as ordered. Then pointed out again that it was wrong & not incomplete. One of the employees then became annoyed and argued with the other employees. At some point I was finally given the correct menus but everything was extremely unfriendly and unpleasant. Food was mediocre. Wouldn't come back. And it's not worth parking upstairs: the entrance is closed.

No matter what you order, you get something different. Staff doesn't even know the contents of the standard boxes!

Absolute horror here. Unfortunately, staff were unable to take an order correctly. Vouchers cannot be redeemed as shown. No customer focus. I wouldn't be surprised if the store no longer exists soon. If the customers are so ignored and sometimes taken for a ride, it's no wonder that no one comes anymore. Absolutely not recommended. Oh, the order was made incorrectly the first time and no sauces were included on the second attempt. Absolutely underground and definitely never again.

A real dirty place. Very stupid and unfriendly staff. They don't understand German, the leftovers flicker everywhere in the shop, the tables aren't tidy. The toilets are dirty and disgusting. Management prohibits warming up unopened baby food for a baby. The burger is cold, and we only managed to put out a very simple children's menu after the third attempt. With this shop you can illustrate the word "catastrophe".

I've eaten there before, the staff couldn't speak German and the place was totally dirty. I ordered today and only got half of it, two corn was missing, meaning I wasted €10, and there weren't any sauces included either. I tried it once and I'll never do it again.

An employee who took the order was totally unfriendly; Takeaway food was sometimes missing

Employee Mr. Mateen is very unfriendly and arrogant every time we come he argues and becomes aggressive and very rude to him over and over again doing the SAME thing!!!

This shop wasn't exactly clean, the toilets were very unkempt, the tables were also quite dirty, although there wasn't much activity, nothing was cleaned. The staff preferred to stand around doing nothing. KFC could do an inspection visit, it's definitely not in the spirit of this fast food chain.

I have been proven to have severe salmonella poisoning in this KFC. Ate ten hot wings on site at 2:00 p.m. on April 9, 2024, went to bed with severe stomach cramps and nausea from 5 p.m., struggled with severe vomiting throughout the night, and spent the next day in bed weak with a headache. There is something wrong with the cold chain, preparation or hygiene in this store. After this experience, this KFC branch is absolutely not recommended!

The KFC is disappointing because of the incredibly unfriendly employees, who are not just rude to a few customers, but to all customers.

Disaster waiting times of over 30 minutes. Employees unfriendly...

The hygiene in the restaurant leaves a lot to be desired! The floor is sticky, tables, windows, doors...dirty. It also looks like this in the sanitary area👆

Something is always forgotten when ordering, which is just bad

Catastrophe. Dirt everywhere, sticky floors and poor service. Over 30 minutes of waiting time even though the store wasn't even half full. Not recommendable!

The restaurant is dirty, the staff is unfriendly and we waited half an hour for food.

Great joke, what a shop, the crispy fillets were floury, not deep fried, after I checked out and wanted new ones I was insulted by the lady.....if you want to eat floury food, you've come to the right place, 35€ for floury food what a...... March 15, 2024 KFC customer service was contacted and it was so clear that everything was fine with the Crispies and they were fried according to specifications 😂 what a bunch of people, they don't even give you your money back, but you earn millions... This is something like the bottom of the school blade for 35€.......ended up in the trash.

KFC just...doesn't give much to it

Even though we like KFC, we don't come here anymore. The ambience couldn't be any more uncomfortable. There are 5 customers in front of us at the checkout who think it's no problem, but they've been waiting here for ages. It's even worse at the food counter. Zero system behind it! I had the number 164, 154 was called out and again I thought, that can't take long. Wrong thinking again! At 178 I asked where my order was, after a quick look at my note it was briefly explained to me that I had something that would take longer (we had crispies and a burger). Half of it came lukewarm, but still delicious. KFC likes it, but not here anymore!

IT AIN'T "FINGER LICKIN' GOOD"! I NEEDED TO WASH MY FOOKING HANDS BECAUSE IT WAS SO DISGUSTING IN THIS PLACE!!!

DISAPPOINTING! Last night via Lieferando for 40€ Ordered, the food was delivered by bike and the journey time was 15 minutes as I don't live that far away. When the food arrived, the request to call was ignored and the bell rang twice, even though I had put in the note that I should call at that time! The second problem was the food, I could hardly eat it, the breading from the crispies was so limp and soggy that I lost my appetite! Some of the soaked breading was already coming off the meat, just disgusting. I'm really very disappointed, I'm leaving you my money and expecting fresh goods. Nothing old or limp, a breading must be crispy and crunchy. Or will you only get part of your requested money?! impudence. Throw away the old stuff and make new stuff for the people who leave you your money.

Fiona was very nice, but the boss wanted to exchange my 0.7 l cup for a 0.2 l cup and the boss was unfriendly.

The staff is consistently incompetent with even the most basic requests. They are often seen arguing loudly among themselves at the cashier, contributing to a negative atmosphere in general.

Very bad service. Unhygienic with work unfriendly..

A little expensive but tastes good

Only after complaining we received all the food that we paid for. But then the employee decides to take it into his hands, comes to our table while we were eating and acuses us for cheating saying we already ate it and that's why it was missing.

Unfortunately, my visit to KFC was very disappointing. When I was queuing at the checkout, I noticed that the staff were speaking to each other in a foreign language and interrupting the order with the words 'Stop, wait a minute'. Additionally, I was given a first name address, which I found to be unprofessional. The order was also not taken correctly, sauces were missing and the wrong side dishes were served. The service lady called out the waiting number loudly and aggressively, laughed and said to her colleague 'Look, you just have to make it loud, it's like a pigsty and it will work'. I was shocked by this behavior! The food itself was okay, but the tables were dirty and the toilets were in a dilapidated state. There was so much water on the floor that I had to leave without washing my hands. Overall, my visit to KFC was a disappointing experience. The behavior of the staff and the condition of the restaurant were absolutely unacceptable. I hope KFC addresses these issues and provides a better experience for their customers.

It’s a sunny day, out with the lads and having a great time. Service was great, got the food in 30 seconds. Idk if that is good, yet the food is the definition of MIIIIDDD.

Not good service like the name of kfc i order kids menu and ask catchup for pommes they don’t have also talking not friendly and he don’t know about order how to complete very bad service Also they are not giving option for kids toys to choose i order 4 menu they just put card without asking choice

Normal KFC, but alcoholics blocked the way in front of the entrance. Strong smell of urine at the entrance.

The Drive Thru colleague is TOP! Always happy to explain what special offers there are and in the end you are always happier 👍🏽

When I got home and realized my order was wrong, I went back to complain about it and instead of apologizing, this man started arguing with me: "How can this be possible?"

Were often at KFC, friendly staff, unfortunately overpriced and the prices are rising, the meat is sometimes tough, breading is quite good, although I don't like the food, I don't know the hygiene standards

Takes 15 minutes for a small menu

Incredibly bad food! Well, the mashed potatoes were okay, but also just okay… Avoid KFC at all costs!!!

I ordered to go because I only have 5 minutes, it's okay that you have to wait, unfortunately I got chicken that was anything but fresh, I would say it sat too long, which you can taste. Instead of the mayo I ordered, I got ketchup and At home I discovered that there was no Pepsi Light in the cup but brown water because the dispenser wasn't working. It wasn't expensive, it wasn't good.