McDonald's in Paderborn

it feels like it's getting worse, Ordered menu plus two burgers to take away, waited 15 minutes. At home I noticed that side dishes and dips from the menu weren't there, and one burger was wrong.

I had placed an order via Lieferando. They forgot to send me the pommes. I phoned up McDonald's asking them to deliver the pommes. They refused and did not apologise. Very rude and unprofessional service. I recommend you give the staff remedial training on "Customer Service" Thank you for ruining my daughters suprise Lunch

Unfortunately a disappointment. The meal was reasonably satisfying. The Ayran we ordered was out of stock – no replacement offered, no apology. A lady who acted like the manager or boss was very unfriendly. The staff seemed annoyed and everyone had faces like they hated their jobs. The disabled toilet was first locked, then there was no toilet paper, and finally it was blocked. Again, no excuses, just excuses like: "We remodeled." After the renovation, it's no longer as crowded - that should be a warning sign to the branch management.

Hello, I was at this Mcdonalds on sunday at 2.00 in the morming, i was really upset with their behaviour, there was one older worker that was yelling on us what did we order and why we made two orders, they also made a mistake in our order, when i went to fix it, he did not want to help us. But i was really impressed with the other male worker. He was really nice and helped me to fix everything. He also apologized for the all inconveniences. I would write his name if i would know it. Best regards. Tine

Unfortunately a disappointment. The staff was annoyed and everyone looked like they hated their job. We had to wait over 30 minutes for an order for 2 people. Even customers who came before us probably felt the same way. The mood was really negative. When I was finally able to bite into my burger (Royal TS with extra cheese) I unfortunately had to spit it out again because an indefinable taste triggered my buds. At least the chicken nuggets chilli were tasty.

Had to wait 30 minutes until the cold burgers came. The staff was completely overwhelmed and incredibly unfriendly. I've never experienced this at McDonald's before.

Fries were nice and hot. Staff friendly, beautiful after renovation. Aaaabut..... this constant beeping sound from the kitchen makes me mad after just 5 minutes. I have no idea how you can endure that while working all day. I feel pretty sorry for them.

Hello! My family, girlfriend and I dined at McDonald's today. The food was cold and my burger was flat. The chicken nuggets lacked crunch and the sauce was simply forgotten. This made me sad 😢. Furthermore, my sister's drink was swapped (with a cola). However, the atmosphere was very enjoyable due to the renovation 👍. Thank you for your attention, LG - a guest 😉

The opening hours online are not correct, 24 hour open only applies to the MC Drive, stupid if you go there at 4:30 a.m. and have forgotten your car

Dark, uncomfortable and hardly any privacy to eat. In my opinion that has nothing to do with an improvement. We'd rather go to Frankfurter.

After the renovation, it looks like the Karstadt food temples used to. Dark wood paneling hangs everywhere. The dining area is more uncomfortable than before and the renovation is still in full swing. While people eat at the tables, toilets are nailed to the wall and propped into the walls with the doors open. I didn't even know that was allowed.

It's a shame the visit was very disappointing. First there were no soft drinks. Okay, machine broken. Unfortunately it took a long time for the food to arrive, which was also cold. And very carelessly packaged. The unfriendly employees couldn't save the mood either. Bad Mc experience

Beautiful after the renovation. However, the seating is very versatile so you can see everyone, which bothers me a bit. And the table service doesn't work yet either. Everything in itself is great. 2 drive-ins and you can have the food delivered to the parking lot.

Brand new, happened to be there for the opening.

Simply a disaster. A large figurehead open 24 hours a day, also advertised on the Internet, you stand in front of a closed door. As soon as we got out in the parking lot, an employee who spoke poor German called out to us that it was closed. As an employee, you would rather wash your car in the parking lot instead of serving guests. The employee can really count himself lucky that the company has its own high-pressure cleaner. Unbelievable stuff like that.

I went 3 times to this place and 1st time I asked for decaffeinated capuchino with oat milk, I was waiting more than 15 minutes so I went to ask what happened, they couldn’t find the decaffeinated coffee so no one was preparing my order. Instead of telling me and asking if they can prepare something else for me they just let me wait and wait. The second time I ordered caramel latte macchiato. I received the coffee on the photo. I told them that’s not latte macchiato, it must have a milk foam and I was told it’s not possible to make milk foam from oat milk. The 3rd time I went there again to get coffee (I really like coffee from McDonalds). I got the same latte macchiato without milk foam. But this time I was observing the staff how they do it and I asked them to do it again and guided them how to make the foam from milk. The girl who was making the coffee was able to make the foam without any issues. You are using Barista Alpro Oat Milk, the special oat milk for coffee, I think there is no other oat milk easier to make foam of it. Please teach your staff to prepare coffee properly. If you don’t teach them of course they don’t know how to do it! And please check your nuggets, there was something on it, it looked like cotton wool.

So the service is a disaster... The employees seem to be completely overwhelmed or extremely understaffed. If I have to wait 45 minutes for my food and the store isn't even full then that's not acceptable at McDonald's... The new concept and look of the store is also bad... It feels like nothing is being done outside. The same old climbing frame as before.

The interior appears very cold and uncomfortable. The temperature in the restaurant is very frosty. I was very cold, even though I had a thick jacket on. Doesn't invite you to linger for a long time. It's almost colder there than outside (outside temperature was 14 degrees!) But maybe that's intentional so that you don't stay there too long. Everything is very dirty and not cleaned. The tray trolleys are overflowing, the tables and the floor are very dirty. We were there for breakfast and waited over 30 minutes. After 11 a.m. breakfast was still being delivered to the tables, which can only be ordered until 10:30 a.m. The staff was totally overwhelmed and unfriendly. Breakfast was kind of disgusting. The trays are still totally wet and unhygienic. The paper pad on the trays soaked with whatever. A paradise for germs and bacteria. You immediately lose your appetite. The queue to pick up the orders got longer and longer and there was no more space. The people waiting in line blocked the path to the tray cart and the restrooms. There isn't enough room for people waiting for their take-out orders. The new counter looks very cold and unwelcoming. Staff can rarely be seen behind the scenes. If you want to order or pay there, you have to wait longer until someone comes. Apparently McDonald's is relying more and more on ordering via app or terminals. Contact with guests is minimized. There isn't really a separate area for children to play anymore. Overall, the color looks rather uncomfortable and not inviting for children. After the disgusting breakfast I ordered 1 cheeseburger. I waited 40 minutes for this. It's really a bad joke. It doesn't work at all. And it was normal business, so not overly busy. Rather empty. This branch was 3 weeks closed for renovation. In my opinion this branch has deteriorated in every way. The money would have been better spent paying the staff properly or hiring more staff. Overall very very disappointing for me. After the press reports about one of the supposedly most modern branches in North Rhine-Westphalia, I went there with corresponding expectations. Accordingly, the disappointment and anger were even greater. It is unlikely that we will visit there again. If the possibility existed here, I would rather give this branch minus stars... All other branches in the Paderborn district are far better Very very disappointing!!!!!

So honestly, 😱 Became a really bad shop. Less seating than before, the store is constantly cold, the ambience is cold and unwelcoming, according to the motto: You can order here, pay and eat quickly, make sure you get out quickly. Waiting times were terrible, we waited 15 minutes for an MC muffin without a drink, and the shop wasn't even full at the time. My wife waited over 30 minutes for her order. 25 minutes after breakfast time ended, they were still preparing and serving breakfast. Then you know how long those who didn't want breakfast had to wait. What was even worse for me was that the trays were still wet when they were brought to the table. The paper tray was soggy, if there were fries on it, they would have already drawn water and who knows what else with a wet tray. They can't keep up, the manager of the store is probably also saving on staff. Well, he knows how to save money and make profits. To be honest, you know McDonald's, you know what it's normally like, and that you sometimes have to wait a bit when it's full, but the branch has deteriorated so much that it's not possible. If the branch is to be the new flagship for McDonald's, then other fast food chains will soon be looking forward to new customers

It turned out very nice after the renovation 👍

Fries are just always cold Edit: FRIES ARE COLDER THAN THE ICE CREAM WHAT'S THAT SHIT EVERY TIME

Bad service, totally unfriendly, I had to wait 25 minutes for my order to take away and then everything was still cold and I'll never see them again

It's hardly uncomfortable. Customers collapse, never go here again.

Once again I was with a member of the Paderborn advertising association and again I couldn't pay with the voucher. I wouldn't have gone there otherwise. Bad business practice.

ordered home, when the food was supposed to arrive the message came that the order had been canceled, kept waiting and canceled at the last second. At least get the money back. Not nice

Friendly staff, quick service for a large order, even though all tables inside and outside were occupied, tray carts are always emptied and don't overflow like many other McDonald's branches, tables are wiped down after every guest! A branch where some could take an example. Parking space for large cars is a bit tight.

I personally don't like the new style, but that doesn't matter because I want to eat here and not live here. Unfortunately we couldn't find any napkin stands, so my wife got napkins at the counter in advance, as table service always saves on napkins. They were very economical when it came to spending...six pieces. There were three of us, but it didn't matter, additional napkins came with the order. But far from it, the food came without napkins and things were missing again. Since the service always leaves quickly, we had to run after it again. It seems difficult to match the items on the tray with the items on the order. Unfortunately, this is now not an isolated case. This just encourages me to just put a pizza in the oven more often and not drive to McDonalds.

Overall, we are very satisfied with Mc D. The staff is friendly and if you forget something you can tell them at the front. Then you get it. We love it. McDonald's is just good.

Newly updated, milkshake machine broken for soo long

The food is simply too expensive. After the conversion, I thought it would be faster in the MC-Drive. There are now two lanes, but no more staff, so it's not faster.

Much smaller after the renovation, only half the seats. Dark and cold, you feel like you've been thrown out. You almost sit on the lap of the next table. No privacy, where am I supposed to gossip to my girls when everyone is listening?

They are not open 24 hours a day as it says on Google Maps. Food tastes like shit... As always.

Cheeseburger looked like it had been sat on and was totally dry...the fries weren't cooked all the way through and were eaten almost cold...and as always there are no milkshakes because the machine doesn't work...even worse despite the renovation...it's strange it is that the machines for dairy products are always broken...unfortunately only in Germany...

Went there hungry at 3 a.m. and had to wait 15 minutes before we could order. No thanks! Why does the sign say open 24 hours a day??

Most modern MC Donalds in Germany?? When I read the news that McDonald's would be closed for 4 weeks, I was happy because I saw that everything was going to be renovated. When I arrived today everything looked nice and good. Until I wanted to order Dan the long-awaited milkshake. But unfortunately I was disappointed again🥲 the milk shake machine still doesn't work. That's a big minus with the "Most Modern McDonald's in Germany" Otherwise very pleasant atmosphere and location

Digital transformation doesn't work either way... Waiting 35 minutes for an app order??? At 9:13 in the morning? There were 2 customers there. What's going on there? And if you completely renovate the store, make the parking spaces bigger and plant trees, this is the 21st century.

Closed for renovations. Why should this be noted here? 🙄

Went on a Sunday around 9 p.m. because the food was just as it is. Nuggets were fresh, fries weren't great. Also only lukewarm. Toilets were dirty, toilet paper was spread everywhere on the floor. There's not much to say about service. Say hello, put the tablets on the table, that's it.

Keep the food lukewarm. Waited 25 minutes for order. Dirty inside, tablet carts are not cleared out.

Update 8/9/24: Due to renovations, the restaurant is closed until 9/4/24. Unfortunately it is still not online. Photo attached. The last few times I was only there to order and pick up. Waiting for what felt like an eternity. The food is great as always. The ambience is in a dreary industrial style. You shouldn't have false hopes. But it's cheap and you can have your menu brought to your table.

The typical McDonald's. No need to explain much. Location is quite good. The McDrive is easily accessible. And, the reason why I give it 3 stars... The ice cream machine works 🤯. For that reason alone you should visit this place.

Snow White White fries without salt and cold unfortunately...

This store is incredibly sloppy. Something is forgotten every other time and the employees aren't particularly friendly either. I would advise everyone to go to another branch if possible or go straight to Burger King.

I think this McDonalds is really nicely decorated

You can totally trash it in Bad Driburg. I waited a whopping over an hour for a double Big Mac, and customers who came to the branch after me were always served before me. From there, the chicken nuggets taste like greasy plastic, the burgers taste dry and like cardboard, and some of the branches look really shabby. Customer toilets worse than a bum toilet, everything too pissed and wet on the floor. The branches would definitely be a case for the health department, they should really take a closer look at some of the branches.

If I could I would give 0 die Waited 40 minutes to pay even though the restaurant was empty All amateurs at work

Can you finally repair the terminals?

I've easily been robbed of €50 because things were forgotten or left out... great..

Well, the fork was missing and so was the salad dressing. Likewise the dip for the lattice potatoes.

The employees don't deserve a star, of course not all of them, but because of the impudence of the employees. The food at McDonald's Schäferweg tastes like chemicals. Better eat somewhere else

Enjoy my 20 nuggets... At least you thought about the sauces

As always, tasty and convenient

I ordered McFlory Oreos and instead received another order, instead of the usual ice cream, foul tasting yogurt sprinkled with syrup and Oreos. Came to throw it in the trash as it couldn't be eaten.

Preferably just one star. We've been waiting in the drive for over half an hour. This can not be true

My last visit to McDonald's was very pleasant. The food was freshly prepared and the fries were crispy as always. I particularly liked the friendly service – the staff was attentive and efficient. The branch was clean and well maintained, including the toilets. The ambience is typical of a fast food chain, but still cozy enough for a quick meal. A small negative point: it can get a bit crowded and loud at peak times. Still a solid choice for a quick and tasty meal!

Food: The food smells really strange or very unappetizing and not fresh, for example chicken burgers, cheeseburgers, etc. I advise everyone to smell the food first before the stuff ends up in your stomach. Service: McDonald's typical. Everything beeps, all employees are stressed, bad German, errors in orders, uncleanliness, long waiting times, etc. Ambience: not given at all. Conclusion: we voluntarily pay a lot of money to harm our health. This makes you realize what marketing and reputation mean for such chains.

Very clean! Top food! Very clean toilets!👍👍👍👍👍

We placed a large order for almost €110, but it was canceled after 30 minutes. When we called to ask the reason for the cancellation, we were passed back and forth on the phone only to be told that we supposedly never ordered. This was very strange because we had received an order confirmation from Lieferando and an order number. However, apparently nothing could be found under this order number. Very disappointing, we will never order there again.

Food cold. Ordered Cola Zero and got a normal Cola. The cheese burger was cold and looked like someone had sat on it. The fries were soggy. There is another way...

Waren in mc donalds gewesen haben essen bestellt und müßten knapp 40 Minuten warten. Dann sind wir zu der Theke hin und der Chef fing an mit seinen Mitarbeitern zu diskutieren. Nicht mal eine kleine Entschädigung oder Entschuldigung gewesen.

The guy at the drive-in who gives out the things is completely stupid.... Jaws are shaking, eyes are huge... Unfortunately, the food didn't arrive in full... We assumed it would be complete, as always, but paid €38 in pure disappointment. Value of the meal probably just 20 euros.... Was actually always a fan in the evening after MC but after the action "Never ever" MC this happened around 9:40 p.m. when there should be follow-up for the employee...

Food was tasty but not exactly that nice. The burger looked like someone had sat on it.

Have a good meal Everyone was happy and full

The machines are cluttered or don't work at all.

Has a lot of food and sauce options with a nice seating area. It is also open everyday 24hrs.

Food McDonald's quality. One knows. Staff brings food to the table. Tables dirty, chairs filthy. The men's toilet was soaked with urine. It stank, which is disgusting even for McDonald's. But living leftover collectors didn't wander around. You know it from others.

Employees should better know their offers!! You order the same order repeatedly at Mc Drive and the lady explains that the order doesn't work that way. You try to explain, but no one listens to you at all. The fact that you have already ordered this order several times and know exactly what is on which menu does not seem to matter. Well, in the end, the lady leaves her post because she "doesn't want to talk to anyone anymore" and someone "in charge" should clarify everything. But he also doesn't listen to you and explains things to you that aren't right at all and don't make any sense. In the end you would have gotten less than the menu included. Long story short: disrespect at the highest level by the employees, who should know better what they are currently selling and what not!!!!! (See image)

Sorry, but for real, in summer, hot and.. no iced drink, or ice coffe or ice cream available; I skipped my order because of that.

Food was okay so far, you're happy when you get warm food (it's rare that Patty's are warm) The ambience is terrible. Noisy ceiling lights should be checked and changed. Unfortunately, guests constantly leave a mess behind, much to the dismay of the employees (great job by the young man who constantly cleans up after themselves) Service: Cashiers should all take a etiquette course

A great place for a quick bite.

Waiting forever for the food, cheating with the numbers, the important customers come first

The worst customer service I have ever experienced.

McDonald's. Sometimes just delicious.

The patties are always cold and the cheese is still in its original form. Even if you don't want certain packaging, you can always get it anyway. You don't need a bag for a burger. Nevertheless, the staff is always nice!

The service is not great, it takes a long time and the food is cold

I waited for the order for 40 minutes and came up about five times, and this is not the first time. Cool fast food where you wait like in a restaurant

Fries are almost always cold and the burgers are simply made and ready with no love

I waited for the order for 30 minutes and came up three times, they said that it was already being done and this is not the first time I’ve waited for half an hour and was late for the buses

The last stable! We wanted a ridiculous 2 coffees after 25 minutes!!! and with a clear announcement it was then cooked. Pure chaos from A to Z. The blatant highlight was the threat of being banned from the house if my wife complained again (after another woman had waited EVEN longer for her coffee and also "complained"). Shut down the shop, that's a disgrace! Complaint to headquarters will definitely follow!

It's nice to go with the family but the tables are not clean and the staff is sometimes in a bad mood but the McDonald's is still very good👍👍👍

It was a complete failure. We waited 60 minutes for 3 junior bags. It wasn't until we asked three times and explained how long we were waiting that someone responded. Before that, it would be said that you are not the only guests here. Strangely, no one cared. Nothing was lukewarm, everything was cold. No apology, nothing like that. My child didn't think it was that funny, and neither did I. So be careful with that golden M. There are friendlier and cleaner McDonald's.

The McDonald's is very unkempt and the staff is very unfriendly, and we had to wait 15 minutes for a bag of 6 chicken mc nuggets.

Very unkempt and dirty branch. The waiting times for the food are not worthy of fast food - it's quicker in some restaurants. The service and friendliness are underground. Sorry

They're scumbags who want to finish you off.

I placed a mobile order today (3/5) at 8:15 p.m. And ordered my Big Tasty Bacon WITHOUT BACON WITHOUT ONIONS & WITH EXTRA SAUCE. Unfortunately it had bacon & onions on it, and of course no double sauce. Really extremely disappointing. I was in the drive with 1 other car and the restaurant was hardly full. Unfortunately, I don't understand this. A pity!

- fast - yummy - warm - friendly Drive in, so no ambience.

I have never experienced Drive In in such an unfriendly manner. I would never drive there again. The woman is outrageous. The store doesn't even deserve one star.

excellent service Friendly and wonderful staff

It took a long time for the food to taste good

The toilets were dirty and smelled bad. The fries and the burger were soggy... Too bad.

I choose McDonald's just for the ice cream and nuggets. Otherwise I prefer Burger King

I ordered cheeseburger, chicken burger with fries, food came quickly and was freshly prepared, tasted very good, staff was also friendly, everything was great 👍

No western sauce, no chili sauce

Hello everyone, guys, I came to this establishment on February 12, 2024. at 7:20 in the morning I wanted to order a latte macchiato, the employees came to me within 15 or 20 minutes, took the order and made me one cool, tasteless coffee for another 12 minutes, I have never seen a worse establishment!!!!!!!!!

Vegetarian or vegan, you still get meat and bacon.

not tasty, and long. 02/04/2024.

Has deteriorated greatly in recent years. Offer has shrunk to a minimum and there is only the same thing left. Premium burgers that at least didn't taste so cheap were discontinued. Ice machine was out of service for over 6 months. If you want to eat burgers then please go to Burger King, they have a better selection, drink refills, better burgers, fries and a better ambience. There is no reason for me to go to this branch anymore.

The fries were overcooked, the service was long and unfriendly, no napkins were brought.

Employees can hardly speak any German and a bum looks for food and drinks that have already been eaten from the tray carts and I couldn't be helped when I complained

It's normal for this place to wait 30 minutes for a fast food order. Before you wait hungry for the order they lost it and I got a cold burger and fries that I couldn't eat. They forgot the drinks before and it still takes forever. Tables are not cleaned, it is very dirty everywhere. Terrible atmosphere. I hope that the administration of the institution pays attention to customer reviews!