McDonald's in Paderborn

On December 8, 2025, around noon, I ordered a McDonald's meal through the app. At the drive-thru, I gave the cashier my code. She told me that the MyCode wasn't correct and that there had to be another one. But I only had this one; I even showed her the receipt and the invoice. She said there was nothing in the system. When I asked what I should do since I had already paid and hadn't received my food, she said nothing would be charged. But it was. The bottom line: I received no food, but the money was taken from my account. I want my money back!

I was having dinner with a colleague. 1. I couldn't pay for the food I ordered at the self-service kiosk - I asked the employees - what happened? the answer was "Yes - it hasn't been working since this morning"... There was absolutely nothing to indicate that this stand was not working... 2. I chose to pay for my order at the cash register - when I tried to pay, the next surprise awaited me there - a notice that payment can only be made in cash, because the card reader did not work.... 3. That wasn't enough... When ordering "Big Tasty® Bacon" I didn't find bacon in this burger.... 4. And that wasn't all... When placing the order, I chose coffee from the "McCafe" assortment... but I got regular coffee (which was flat and tasteless) from a regular coffee machine... I am not a very frequent McDonald's visitor, but I occasionally visit this restaurant, because until now I thought that you could get a certain standard of food / drink there.... A visit to this particular McDonald's made me change my mind - now I understand that "careless attitude of the staff" can to damage what normally cannot be damaged...

Whether drunk or not, it always tastes like cardboard.

The chicken nuggets smelled extremely strongly of old, rancid fat, and unfortunately tasted the same. I had to throw everything away after one bite because it was inedible.

We were there Thursday evening at 9:30 and it was practically empty. We ordered two Highlight burgers to go...we live less than a kilometer away. How could they be cold then? Not very good. And the Grande hot chocolate was only a third full.

Super clean restaurant. Friendly staff. Just the way you like it! I'll definitely come back!!

Typical McDonald's. You never know if you'll spend the day on the toilet after eating there, or if everything will go smoothly this time. Everyone knows what to expect at a fast-food restaurant. Poor quality and expensive, but it's fast.

I'm being followed by a marabou stork.

It was very good, it was very crowded but our food still came very quickly and was really tasty. I am very satisfied.

Disaster. The app is now being deleted. Orders aren't being processed correctly. I paid for extras like extra beef but didn't receive them. And this isn't the first time.

Unspectacular. At least the cappuccino is good as always, and the French fries aren't as crispy as usual. I went there because of the EWE Go charging option. Definitely a good joint venture between the two companies.

Cash payment wasn’t available in the app so had to go into the restaurant.

This place is very special for me

Today I was there for the first time in a long time and tried the MC SPICY from the ad. What can I say: For €6.99 you get a lukewarm, rubbery burger. Pretty depressing. It's not spicy either. The ad promises more than the burger delivers. Once again, I'm very disappointed with the store and the quality for that price. You could call it garbage.

You stand in the drive-thru, place a huge order, are starving, and only when you pull up are you told that your card payment is broken—thanks for nothing. Plus, like every night, the ice cream machine is "broken." That's how it was the last time I was there. 4 out of 5 times they check the drive-thru to see if your order is complete. 3 of those times you have to complain that something's missing. Then you're in a hurry, you only order 3 burgers and one fries, don't look inside, and another burger is missing...

Today I was at the drive-thru and was served by an Asian employee who was incredibly friendly and welcoming. Her positive attitude immediately put a smile on my face. You can tell she does her job with joy and genuine friendliness – that's not something you can take for granted these days. Thank you for this great service, which made my visit to McDonald's truly special. Employees like this make all the difference! 🙏✨

Hardly recommendable, the help is always missing so often burgers or side dishes, sad

Very exceptionally nice and friendly staff, I have not experienced anything like this in a long time in the chain, keep it up, I will always be happy to come back

After a long time, we were craving McDonald's again. Unfortunately, not at the one in Paderborn. You can't eat those burgers!!!!! They fall apart in your hand! Absolutely tasteless! A mixture of something that was impossible to identify. The minced meat was more boiled than fried! The nuggets had such a thick coating, they tasted like cardboard. Everything was inedible!!!!!! Never again McDonald's!!!!!

Since the renovation, it's been an absolute disaster and has lost all of its appeal as a family-friendly place. Food is constantly missing, and the place itself is incredibly dirty. But hey, if you want to be depressed, you'll get it right here.

Everything perfect, very clean, very hot food

For a MC it's ok, I've never waited long for an order

Despite the high number of visitors on Friday at 6:30 p.m., I have to say the food came after 5 minutes, everything was hot, everything was delicious and all the staff were friendly rather than annoyed.

I arrived and waited for an hour. Nothing was prepared. Rude, unfriendly, and terribly bad staff.

I'd love to give it 0 stars. This afternoon, the only staff there was incapable of booking two double meals, which they said weren't available, using a voucher from the voucher book. They were very unfriendly. Then two more employees came along who also didn't know how it worked. Then I went to the car, selected the menu in question using the app, went back in, and the same employee couldn't even book the menu with the number. Then another employee came along, also no idea... I spent a full half hour at the cash register until she somehow managed to book the menu after all. I'm not one to complain about staff; I work in service myself, but the fact that there are employees at the cash register who barely speak German and apparently don't know their way around the cash register system...that really needs to be rethought.

I ordered McPlant nuggets and got meat ones. That's just not acceptable.

Just Mc Donalds, standard like in almost all fast food restaurants

Unfortunately, McDonald's prices are now barely distinguishable from a restaurant, which hurts its appeal. The food isn't good enough for these prices.

I went in specifically to order in peace. One small fries, one ice cream, one crispy chicken. The bill was correct. It was for takeout. When I got home, I realized I'd been given a chicken burger. I called, and they pretended they didn't understand me and hung up. That's a way to make money. You won't see me again.

⭐☆☆☆☆ Unfortunately, it was disappointing – the ice cream wasn't a real McFlurry, but more like a McSundae, unstirred, and with very little in it.

I'm only reviewing the coffee here. I regularly get a latte macchiato from McDonald's. Yesterday we stopped by while passing through. My boyfriend got a coffee, and I got a latte. We've never had such bad coffee before. It was incredibly bitter and undrinkable. We threw it away. What a waste of money.

The employee rubbed his hands, thought no one had seen it, and then just carried on working without washing his hands.

Waited well over 20 mins for food, easily the worst McDonald's I have ever been in, the customer service was terrible

Unfortunately, I was very disappointed. I just got home and noticed something was missing! And unfortunately, the burgers were cold and simply poorly prepared! It's a shame what's become of you. I've been there three times now and I'm disappointed every time. This will definitely be my last visit!

I was there with my boyfriend earlier. It started with a large portion of our order being completely missing, but a subsequent incident was much more unpleasant. There was a group of children there the whole time – three or four of them. Two of the boys (each between 10 and 13 years old) were particularly cool, running around, watching us, then begging for money, and then filming us. The staff also watched the boys the whole time and didn't intervene. I find it unacceptable and won't eat there again.

Sorry, we waited forever for our food, even though the bag was on the counter. Fact: The food was cold. We weren't the only ones; at the same time, someone else complained that the food was cold. The food was on the counter for assembly, not in the warming area!

I ordered plant-based nuggets, but half of them were meat. Then we got a replacement, but there were still some with meat.

This is the third time in a short period of time that I've had a takeout order or a McDrive-Thru order that was only half full of fries. What's up with that?

Unfortunately, they're incapable of preparing the offered products. We placed an order via Uber, and instead of the Chicken Big Mac, we received a regular chicken burger on our first order. After complaining to Uber, we tried again a few minutes later, and the second attempt resulted in a Chicken Big Mac that was only half-filled. It was such an absurd experience that it was almost funny. We won't try a third time, though, and we'll know better in the future.

Unfortunately very dissatisfied if you don't feel like doing your job you should look for something else but so rude and a look along the lines of why are you buying something to eat here and not somewhere else.

It's just a McDonald's like most others

Incompetence cannot read what is written on a piece of paper

Ordered plant-based nuggets, got some chicken nuggets, dishonorable.

It's beyond my comprehension how they can consistently screw up every single drive-thru order. On three visits within a year, chicken nuggets were put in the bag every time, even though plant-based nuggets were ordered, and simply not putting things in the bag is also a common occurrence! Check your orders!

I ordered a double cheeseburger and got a normal cheeseburger with 2 slices of cheese, but the main thing is that the packaging still says double cheeseburger

For fast food, very good and very tasty!

Do you have to wait a long time for your order?

Do you have to wait a long time for your order?

They work terribly poorly!! You have to wait an hour for your order, don't go here!!

Worst McDonald's I've ever had. The waiting time is more than an hour

Absolute disaster. Constant problems with coupons; The staff lies blatantly in your face that the digital coupons have already expired and you can't do anything - the next day I activated the same coupon in another branch, strangely enough... That would be a big warning in my job, just in passing. Quality: Often subpar even by the usual McD standards. Buns dry and hard, probably warmed up several times, fries fresh from the counter cold, patties (at least) average again - and why the sodas are no longer carbonated, only the devil knows. Looking at other reviews here, it seems like the cylinder hasn't been changed for a while. Is this the successor to the running gag with the broken ice cream machine? The waiting time also varies; customers in McDrive seem to be given discreet priority. Ordered takeaway from the restaurant today; If you then have to wait a good half an hour for your food, it can no longer be considered “fast” food. And everywhere else you notice how hopelessly overwhelmed the staff is. Rushing around, when you bump into customers there doesn't even seem to be time for a "sorry". While McDonald's has been trying its best for some time to improve its image to appear less like a cheap, fast food joint, this branch does exactly the opposite. Pathetic.

The fries were still frozen and the waitress didn't listen to my complaint and the milk shake was warm. The only good thing was the chicken nuggets.

Not recommended tonight. The staff is overwhelmed. Double royal ts warm, fries as well. Staff unfriendly and annoyed. I had food brought to me because I was injured. The service staff can have soles on their shoes while walking, but chairs standing around are kicked into position after the food has been delivered and their hands are free...

This was the nicest McDonald's I have ever visited. You don't immediately hear the beeping when fries are ready because the kitchen is around the corner. 👍👍👍 Finally a clever idea

Friendly service, modern furnishings.

What's striking is the friendly service here, I didn't get along well with the app, so the staff supported me well. Even though it was full, the employee had time for me. All of my questions were also answered. A big thank you. I'll be happy to come back.

The food is tasty, the service is friendly, the tables are sometimes dirty, but the ambience is usually good.

We actually really enjoy coming here to eat after our work, which is usually around 12:30 a.m.... Actually, everything was always good, but today we got catastrophic food... the chicken burgers were cold, the rolls were hard... old meat on the double cheese burgers... fries were inedible... tasted like they were old and then simply fried again... then wanted to have fresh fries and were sent to the side in a very rude manner... then after a few minutes "new ones" Unfortunately, the fries didn't taste good at all... well, what that was today... but the reviews from the last few weeks speak for themselves, which is a real shame

Don't feel like working at night, unfriendly, never again!

Unfortunately I didn't get a toy when I ordered the Minecraft menu. Unfortunately a warm apple spritzer. Just like with the Drive Mac Drive, an unfriendly employee is a shame

Ordered something a few days ago at 4 in the morning. Couldn't eat. Fries were old. Checking citizens was not fresh. Cola full of ice that I didn't drink cola but water. So very sad

Walked through the drive-thru at 5 a.m. and wasn't disappointed. The staff is still in a good mood for this time and the burgers were fresh and tasty. I'm positively surprised!

The staff is very unfriendly and you are simply ignored! After 40 minutes I still have no food!!!!!! 🤬

This time's visit was once again a disappointment. We ordered the Minecraft menu. The toys are a dream compared to the last toys. However, the burgers are, as usual, a complete visual disaster (see photos). Also, have you recently started drinking Fanta without carbonation (see photo)? I don't expect much from McDonalds but 10€ for such rubbish? Every time you get more disappointed...

Really friendly, personable staff! The restaurant was clean! We'd gladly go again.

Good food but I didn't get the points in the app. Therefore only 2 stars.

I found it very uncomfortable there

Very quiet and relaxed branch. I enjoyed the food and was able to do a little stream.

Very unpleasant. I just wanted to get two chicken burgers and enjoy my birthday, if it weren't for some young influencer who kept shouting and seemed very distracted.

You leave over €30 in the restaurant and here is the balance. - The plan was to eat a few fries on the way while they were freshly picked up. Room temperature as an indication of the temperature would still be too warm. Salt? Economically felt maximum 2 grains per piece. - The warmest thing about the meal (5 minutes maximum on the way home) was LUKEWARM MAXIMUM chicken. The patties of the other burgers and the bacon were at the same temperature as when they were taken out of the refrigerator 20 minutes ago. - Burgers carelessly slapped together (meat on the left, lettuce on the right, sauce in the middle) If we had eaten in the restaurant, we would have returned with kind regards. You don't expect particularly high-quality food from a chain like this, but if everything is getting expensive, then the food should at least give something away, other than the sadness of the money you've burned.

Great service and really clean too!

It was usually closed, completely closed, now and then closed!!!

Advertise with "Open 24 hours", it's even written on the front door... and then you're standing shortly after 6 in the morning and the shop is closed. Put.... --Note 6--

Very nice atmosphere. I didn't know that. We were asked if it tasted good at a McDonald's, so that's great. I'd be happy to come back

Eaten exceptionally well. It was delicious.

The drive thru service from the Asian older lady is miserable. She is rude and doesn't respond to requests at all. Change something in the menu. In addition, after paying, she just closes the window really quickly without saying anything like thank you or drive up.

Ole is a great employee! Good noodle star for the dude

The team got the take away order wrong which was disappointing as it was not busy. Rest of the meal was at normal McDonald’s standard.

Oh well! It often happens that the staff packed the wrong food, but is that logical if you don't understand or speak German? 😄😄😄😄

We decided to eat at the restaurant. The background noise was extremely loud. And the atmosphere is very uncomfortable in this branch. We wouldn't come here again.

Typical McDonald's. Unfortunately, many of the coupons in the store didn't work.

it's just fast food But since the renovation it has become much more inviting and comfortable here! The constant signal acoustics from the kitchen are also less noticeable👍

This is the first time I wanted to use coupons from the app since it was the first time and I had a little problem with it. I told the mc Drive staff that I made a mistake when ordering and would like to correct it. The staff informed me it was not possible to cancel the order. One Lady (Asian) and Another person who came to help was very rude and told me to leave the McDonald place without having the opportunity to correct my order and without eating there. Very bad . Never again McDonald Paderborn on Detmolder Straße.

One of the few Mäcces where it was really 1A clean. The service was friendly and quick. Food was completely ok. We are positively surprised!

Unfortunately after the renovation it's no longer nice... you're sitting there like in a gall. Looks like a train station.

Best McDonald's branch far and wide. Very clean and tidy, never forgotten anything and a nice atmosphere.

Apparently couldn't order because of the end of the day, should come half an hour later or drive to another McDonald's.

Usual McDonald’s with very unclean toilets. Simply disgusting.

I'm really angry and disappointed. We just ordered through Lieferando. Not only are the 2x large fries missing and the curly fries... The double royal ts is also ridiculous You feel like eating McDonald's and then you're disappointed. Nobody answers the phone. Messages are read but not answered. Never again.

After the renovation, the interior looks like a plain station lobby. Coziness out of place. Then go next door to B.K.

Less than 4 minutes after ordering via the app, the food was on the table, everything fresh and hot, fast food like in a picture book. At 6 p.m. almost every table is occupied

Naughty employees. Disrespectful and unfriendly! Such behavior is embarrassing! This place is not recommended.

The staff was very nice, the order was delivered quickly in Mc Drive. Unfortunately, the burgers were totally cold, the chicken burgers were very crispy and both the chicken and the cheeseburgers were more than dry. It seems to me that they have been lying there for a long time and have been warmed up again. But for me they were actually very cold.

I'm not particularly impressed with the new McD. The chairs do not invite you to linger for a longer period of time. Furthermore, everything is extremely open, so you have to listen to your neighbors' conversations. The design is: extremely simple (in my opinion). About the food: the quality is typical McD standard. Regarding the service: ordering on the cell phone didn't work properly at the beginning. So after about 5 minutes a MAin came up to me and asked if I had ordered anything. The order was rejected by McD for some reason. However, I only saw this message late. The MAin told me that there were probably still teething problems. Conclusion: If you want to be comfortable, go to the branch on Frankfurter Weg.

I gave up waiting for my Coke after 30 minutes. It wasn't even full. Impudence🤬

It's quick... Were friendly and tasted good...

Burger dry. Absolutely unfriendly.

Far too little space when there are too many customers Had to sit outside because nothing was free

Hey McDonald's! What were you doing there? It's drafty, the benches are hard and it's totally uncomfortable... shouldn't your customers come in to you anymore???

Employees apparently no longer speak German. I was asked in English which sauce I wanted as the ones I ordered were out of stock. The “without tomatoes” sticker is a complete mockery…