McDonald's in Solingen

For the second time in a row, the Big Tasty Bacon didn't have any bacon on it. Do people buy the Big Tasty Bacon specifically for salad?!

Wrong milkshake and 2-week-old burger cheese not melted

Super fast and polite, that was then, now you wait endlessly (over 2 hours today) and still no response, this place is the worst.

Everything was okay. Nice shop. Good service.

Always happy to come back! Very friendly staff!

Unfortunately, I have to revise my positive review. I hate ordering from those flat-screen TVs in restaurants. I prefer to order takeout via the app. It always worked well. This weekend, I wanted to order again and pay in cash as usual. But that's no longer possible. I want to have the option of paying with cash or card. It worked until now. But as it is, I unfortunately have to say goodbye to McDonald's. The food is delicious, but if I can no longer order on my terms via the app, I'll have to go to another chain.

It's unfortunate, but every order here seems to be wrong, and there's always something missing. I seriously wonder what kind of staff works here. First order: Ordered five meals, but didn't receive a single portion of fries. Of course, no one was available by phone to clarify this. Second order (despite being told!): I specifically pointed out that fries were missing last time. The result? Another portion of fries was missing. As if that weren't enough, this time the burgers were so spicy that my children couldn't eat them. This is not only annoying, but deeply unprofessional and disappointing. This level of error is unacceptable. I can only strongly advise against visiting here.

Far too cold in the "restaurant." Horrible.

Service staff unresponsive, should I call an ambulance? ;-) ;-)

This McDonald's is just crap. If you don't check your order every time you go to the McDonald's, you end up leaving with only half the food. I bought two Happy Meals. When I got home, the kids were already super excited, and then came the shock... One of the Happy Meals was missing all the nuggets :-(, and the kids were in a bad mood. And that wasn't the first time something was missing... That's how you make money, of course...

I have NEVER had an encounter like this in any McDonald's branch or restaurant. I drove through the Macdrive and placed my order: "2x Iced Matcha Latte, one regular with milk and one with oat milk." I was then politely asked to drive to the first window. When I was paying, I immediately noticed that this was the employee I was speaking to. I paid and then drove to the second window to pick up the drinks I had ordered. At the second window, I was asked to drive to the front and wait in my car. I did this and waited. After about 5-7 minutes, a very stressed woman came to my window and ordered me 2 matchas, one regular with milk and ice, and a small warm one. She gave me the drinks and was in such a hurry that she didn't even give us straws. When I asked for straws, I noticed how warm the small matcha was and pointed out to her that I had ordered a cold matcha with oat milk. Her answer was, "No, that was what my colleague told me." I then said, "I ordered two iced matcha lattes, one with regular milk and one with oat milk." To which she replied, "My colleague says hot, clear matcha." To which I said, "Well, I definitely ordered two iced matcha lattes with oat milk and regular milk." The lady then tried to run away, so I asked her to take the incorrectly used matcha and bring me a new one. She snatched the warm matcha out of my hand, and I called after her, "I need two straws, please." When she came back the second time, the matcha was clear, but it tasted very much of oat milk. Once again, I wasn't asked for straws. I had no choice but to go in and speak to my supervisor. He made me a new matcha that was much greener and didn't just contain oat milk, and he apologized. How anyone can employ someone like that remains a mystery to me. Especially blaming your colleagues instead of working as a team and simply swapping the matcha… The parking situation is very difficult and not particularly well thought out, which is why it can fill up very quickly.

Like others, my order was wrong for the fourth time. This time the burgers looked disgusting, and unfortunately, I didn't notice until later because I was so hungry that I ate straight away. This was my last visit.

Service slow, no cash registers available

The place is a disaster. There's always something missing, even with the simplest orders. The burgers were cold and had clearly been sitting there for hours, just like the chicken nuggets. Really not recommended.

Are you serious?! We ordered €40 worth of food from you two hours ago via Lieferando! The order hasn't been processed since then! If you can't deliver, turn off order acceptance!!!!!!!!!

Apparently only special needs students work there, nothing works in that shop, 3 times been there and 3 times it was a complete disaster

Unfortunately, something is regularly forgotten in my orders. Yesterday, for example, three sauces were missing, one time the milkshake was only half full, and about three out of five orders are missing something. It's a shame.

Never again here. Only because of the straw policy. The boss cuts costs to the max.

Unfortunately, I'm not able to pack an order properly. As always, everything is wrong.

For a quick snack In the same familiar, consistent quality.

Waited 8 years for online order.

Unfortunately, the staff weren't friendly. They didn't mention the time of day, and there was no table service even though it was stated when ordering. We were allowed to pick up our own food, but other customers had it brought to their tables. Could you please consider why?

It's just a normal McDonalds... but what could perhaps be taken into account (which many already do) would be that the fire service/emergency service personnel would be served a little faster, since you never know when the next call will come.

I ordered something from there today for my son's sake. What can I say? After 145 minutes, nothing has arrived yet. I called them. They say they're having problems with the delivery service. I'm the 20th person to call and ask. They couldn't tell me if they're still delivering. So why was the delivery confirmed? Well, that's it for me.... Bye Bye MCD!

When things have to be done quickly...

Cleanliness is very important here.

A disastrous place. The shift manager thinks he's a great guy and yells at the customers. The principle of topping a burger isn't taken too seriously here. They'd rather just throw everything into the package and give it a good shake. At least, that's how it looked. Service 0 stars | Food 1 star

It takes forever and there's always something missing. Disastrous drive-thru.

We've ordered from there many times before, and there's always something missing, but what we experienced today was so disgusting it made me sick. We ordered burgers. I had two. I ate the first one right away, and I wanted to eat the second one half an hour later. It was pretty much useless. I opened the box and suddenly something moved and a few little flies came out. 🤮. So, no thanks, it's in the bin immediately. Never again.

Dear McDonald's Team, I would like to express my disappointment about my recent visit to the McDonald's Drive-In this evening. For the second time, ordered and paid-for items were left out of my order. These repeated errors cast a very negative light on the service and quality of this fast-food restaurant. Doesn't that matter to you? To make matters worse, your branch was once again unavailable by phone, unfortunately making it impossible to resolve the issue. In a situation like this, it would be very helpful to be able to speak directly to an employee to find a solution and quickly resolve the misunderstanding. An apology and compensation for the inconvenience would certainly be appropriate.

We were passing through. Our first impression of the store... Dirty and icy cold due to the air conditioning being turned up full blast. But what we then experienced was something we've never experienced at McDonald's in our entire lives (and we're 36, 37, and 59 years old). One of the burgers had the wrong toppings. And what was even worse: The burger was ice cold, the cheese on it was so dried out that it was crumbling. Our special requests weren't added. When we politely asked for a replacement, it was initially politely accepted. But about a minute later, a FURY came to the table and slammed the burger down like it were a toy. This FURY, who unfortunately also didn't understand what was going on due to her broken German, or didn't want to understand, repeatedly touched the burger with her fingers and shoved it into the wrapper. She yelled at us over and over again. Of course, I snapped back and asked her if I had to argue about getting a new burger. She continued arguing with us as if we were on the street in some ghetto! In the end, I got louder, so that other people were also completely stunned by what she was doing. I got a new burger. With the wrong toppings. Since we had a 5-year-old child with us, I took a deep breath and left. We have never experienced such DISGUSTING behavior before. Disrespectful, unfriendly, and angry. Maybe the good woman should look for another job. Preferably somewhere where she doesn't work with people and doesn't have to talk! Never again!!! A complaint will also be sent to McDonald's!

Loud and not as tasty as it used to be, but also very expensive.

Cold as always. That's just how it is at McDonald's 🥺

Reading special requests, no pickles or double meat (due to allergy) Burgers weren't remade... serving cold food now 👍

More slow than fast food. I'm the only customer, and yet I've been waiting 15 minutes for two burgers. It would have been faster to drive to Haan Ost. There's a heated argument going on behind the counter. I don't know...

The order takes over two hours, then half the food is missing. Everything's cold, tasteless, and overpriced. They can't get anything done.

We only ate ice cream. That was a disaster!!!! Disgusting!

For a while, we had a shortage in our order EVERY Wednesday (only noticed at home when we were distributing the food). An immediate call resulted in an apology from the team leader on duty and a refill and an apology apple turnover the following week. This problem now seems to have been resolved. However, the preparation times are too long for a fast-food restaurant. This isn't a McD SG Wald problem, though; it's the same in all branches because the food, including the standard burgers, is only prepared when ordered.

After waiting an hour or more, I was told that the ordered goods had been canceled for delivery, so I'm now trying again a third time. A phone call would have been great. We can't make it, but at 11 p.m., it's getting very difficult to order anything. I'm very curious to see if it will work today. When I called, no one answered...

Last choice! Mcces isn't my fast food of choice anyway but the store is really the last one. I have never picked up a complete order at Mcdrive. You always wait at least 5-10 minutes at the Mcdrive until your order is ready. Coffee cups are often only half full. Finally, I was happy to drink an iced coffee shake with caramel. The employees don't even understand German, how do they want to know what goes in there. I got a Mcflurry with caramel in a drinks cup. Every time a disappointment. I'll continue to avoid the store. Not recommended!

Was there for the kids. They were happy 😄

If you pre-ordered the app, you got everything on site, everything was ok 👍🏻

Typical McDonald's, although you order in advance via the app, you have to drive up regularly and wait (so that the service level is right). There have also been products missing. There are better but also worse branches. It's best to personalize the products, then they'll be fresher :)

It's just unbelievably dirty on and under the tables. The request to clean was ignored without interest. The cake (strawberry) was dry, the cappuccino lukewarm. I'll save for the future

Normal McDonald's, nothing special.

Unfortunately a Schmartie was missing. Otherwise great👍

Classic McDonald's nothing unusual to report

This is what the double chicken looked like....beef chicken. always something new.

Thanks late or night shift. Friendly layer. Food hot 🔥, which was great, the person at the night counter really had an idea. Thank you again

Food and service as you would expect from McDonald's. Only the sanitary facilities were a shock. The men's toilet was totally shitty. Sorry to have to write it like that. One of the two toilets was completely full of shit and the other was covered with toilet paper. There was also toilet paper with crap on it at the sink...really disgusting. Well the staff can't help the stupidity of some guests. Does it look like this at home?

I ordered online, money was debited but not delivered. I've never had such an impudence happen to me at Burger King.

Haven't been there for 2 years. Order placed and not checked. Received wrong menu.

Playground is far too small. Entrances are confusing. When we were there there was a lot of trash on the tables from previous guests. The staff is very friendly, the taste of the food has diminished a bit

Impossible! This is the third time that some items were forgotten when ordering to take away. You don't always have time to look in the bags to see if your order is complete. Or there were other citizens in the bag that weren't part of my order. Please concentrate more at work!! My children didn't really like it.

No Bulger for me despite Paypal paid and number to pick up, huh? . It can happen, but ordered via the app and supposedly ready to be picked up? No burgrrls for me yeah. The store owes me around 15 euros. Never mind, sponge over it. Grass grows back. Go out to the boss floor. Still the greatest MCRiP

Preferably 0 stars everywhere! Half of our food was forgotten and the wrong things were given and not just for us😡

Friendly staff and a very competent manager!

A neat and clean, fast restaurant. Staff friendly, the order was prepared quickly and brought to the table. 👍

The place where separation speeches were made

So always great until recently! But what has been going on lately? Once again they forgot the fries. Instead of a normal Crispy, I packed a Crispy Spice and instead of Cola, Cola Zero. Too bad!

Always nice and very quick even when it's super crowded.

Im Grundsatz in Ordnung. Essen wie zu erwarten, McDonald's halt. Sauberkeit auch in Ordnung. Lediglich zwei Mitarbeiter, die sich lauthals stritten und sich fast schon beleidigten. Kein gutes Bild.

This store was a pure disaster, we ordered food via Lieferando at 5:10 p.m. and at 7:00 p.m. the food was still not there. I called McDonald's and the man on the phone said I didn't know anything about it, but I'm happy to Cancel the order. Now let's be honest, service is different but well... It's best not to order from this store. You won't get it delivered to your home anyway. 👍🙏Top thanks for NOTHING. Greetings

Been there twice, almost froze to death twice. I don't understand why a "restaurant" that is often used by children is cooled to what feels like 3 degrees. Unfortunately it doesn't work at all. Very unpleasant.

So you sit there like you're in an ice chamber. Even in winter the air conditioning is blasting and you can't eat comfortably, preferably in a jacket, like many other customers did. If you want to achieve a quick customer change, you can do it, because then you go directly somewhere else.

I had the experience years ago: Ordered via video board for my son. He wanted the cheese nuggets (that was what it said on the board), but he was given chili cheese nuggets. The confrontation that my son (7 years old) couldn't eat was answered with the statement that they had to find out beforehand. The management did not understand that the name and missing information on the board were incorrect. I should call McDonald’s. I did that and was told to contact the franchise company. An email brought the same result. So no one felt responsible for the wrong name and no one helped. So money was spent for nothing or for the bin. The nuggets remained at the counter and our Daniele never visited a McDonald’s branch again.

Hey... I wanted a chicken burger, all of a sudden I just get the packaging and another citizen is inside. (often getting the wrong things) Mcflury always has abnormally little inside. Treat yourself to something, I'll even pay. 🥺 I'll probably have to go to the competition, because everything tastes even more like garbage, but I get what I wanted. * McCrispy is a power though 🗿🌚

“Every time I order something through McDrive, something is missing. This happens all the time and it's really annoying. The service should be much better I am very disappointed!”

The employees there, especially the older, strong lady who was also at McDrive around midnight on November 11, 2024, are often very unfriendly. That's just not possible in service. It's not just me either. I go there regularly and notice the old lady's unfriendly manner in others too. During the last visit, the customer in front of me told the lady that he would rather go to Ohligs than order there. In addition, the lady constantly makes mistakes and forgets something or gives out drinks in smaller sizes than the ones they were ordered and paid for. The store is often unclean, the tables are rarely wiped down and I don't feel comfortable there. To top it off, it has happened to us several times now that we had to drive up and wait for the “fresh” food and still got cold fries and lukewarm, soggy nuggets. Where are the supposedly strict controls by McDonalds?

Simply a McDonald's as you know it

Was in the restaurant immediately after the switch from breakfast to normal operation. Accordingly, my burger order was super fresh. The burger is totally juicy. It was never so delicious... the staff was really nice!

It's unbelievable how people get ripped off there! The burger was poorly topped, which I then complained about. When you rip people off like that, you really save on ingredients. Also, what's not the most exciting thing... a small bottle of Vio water for 4.25 euros! No, sorry, that's where the fun ends. When you buy it, the bottle costs 69 cents! That you serve to earn money... okay but not like that! Pay attention to the toppings on your burger!

The cleanliness in the store is not that good, the tables are greasy.

Today was a negative experience. Latte macchiato for your ass. 45 minutes wait for food. Employees completely overwhelmed. Food cold, carelessly packed in the bag, drinks only half full.

Very fast and friendly. You can't expect more. Thanks

This branch is actually always crowded. Good for the operator, bad for the waiting customers. Otherwise it is clean and tidy there. Before you drive into the drive, it's best to make an appointment with the rim doctor. It's unbelievable how you can build something like that

I ordered at the terminal, luckily I clicked on cash, I waited over 25 minutes and my food wasn't ready. Others who came later got their food. Good thing I clicked on cash payment and was able to just leave. I noticed that many people received incorrect orders. You shouldn't visit this store and if you do, you should always click on cash payment if it takes too long. Fast food has become slow food.

Nice and clean shop, food was ready quickly. I can recommend it to everyone.

The tables are not that clean. People don't put their things away themselves and it takes a while for an employee to come.

Ordered 1 1/2 cold food via Lieferando until delivery, and delivery costs increased from 4.42 to 6.59 after ordering, and the question was what for, for the long wait for cold food?! Once and never again. Something is always forgotten when ordering from Mc Drive before, but you can pay for it. The big M is no longer what it used to be. I'd rather spend the money somewhere else.

The service at this restaurant was excellent! The staff was very friendly and attentive. I was particularly impressed by how quickly the food was prepared - everything came to the table in a very short time and was still of very good quality. Perfect for anyone who values ​​quick and tasty meals. I will definitely come back!

In a very unclean condition, the toilets were catastrophic, the tables were dirty, some trays were still on the tables.

I ordered and picked up plant based nuggets online today, and while eating I noticed that some of them tasted very much like chicken and some hardly at all. I often eat the plant based nuggets so I know the taste too. I look and see that I have two different nuggets in the package, see photo. One with light meat like they never look like otherwise, so with 99% certainty it's chicken and the others, like the plant based ones, are always a little darker. For the photo they were bitten off and spat out at the same time, so it's not because of anything else. Disgusting. And when I asked about it, I didn't even get an apology, I was just taken back but still had to use the gas at my expense, no apology or compensation for that (go to McDonald's, eat home, return to McDonald's, return home). So 4 journeys by car are completely free. Ridiculously bad service and without question not allowed to sell meat as a meat substitute.

This is the very last store in the world. Since I returned to Solingen in 2020, this was my third time there. Not at all in the last 2 years. Every time I get food there, something is missing and when I go back to get what's missing, I'm told that anyone could say, how am I supposed to know that they haven't already eaten it? These stupid wankers saw my child crying because his fries and toys were missing and still made this statement. But that was enough for me, finally!!! As a content creator, I have a reach that will definitely result in a loss of sales if I make today's incident public.

Garbage (napkins, chips, paper) was in the area behind the cash registers, in front of the deep fryers. The sauces for the ice cream ran out of the dispenser. Likewise, the milkshake “dispensing system” was really full of shake residue. Anything but appetizing. Cheeseburgers were totally dry and only lukewarm. That was our last visit to a “restaurant” from this chain.

How you can forget a large burger with a small order is beyond my comprehension. First and last time.

A wonderful place and a very nice atmosphere. Many thanks to the staff

Once again not everything was there. Got breakfast on Sunday morning and waited for over 15 minutes. That you always have to control everything. 3x 6 mini pancakes are missing, 1x McMuffin® Bacon & Egg is missing. Then always do this before driving in mc drive even though no one behind me is faster or anyone is behind me at all.

Very good food and friendly staff

Sometimes unfortunately a bit crowded and the cleanliness outside leaves a lot to be desired. BUT.....My grandson always finds a quick connection to the slide and that's the most important thing to me 😜

Waited 20 minutes for fast food which was cold and not even what we ordered was dead mcs, I'll be honest

I ordered, lieferando delivered..Order came, served...2 burgers missing, called the boss and said she doesn't have a driver to bring me the 2 burgers, about 5 weeks ago, the bigmac forgot, called and 20 minutes later I had it. Unfriendly... service 0000

It's just a McDonald's, what can you say about it 😄 Friendly staff, often a short waiting time at the drive-in and the usual McDonald's "quality". The exit is a bit stupid as a left turn but well that's nothing earth-shattering 😂

Food could sometimes be a little hotter!

Tables and benches outside were dirty, tray trolleys were completely overcrowded, the toilet seat only had a hulp on it and there was no toilet paper available. There was a bit of chaos at the food counter

Was OK. But the fries were already cold!

Very nice operation/service Clean restaurant Nice opportunity to play outside

Every order I've ever placed in this store has been faulty, something was always forgotten, even when there was little going on.

I ordered at 3:54 p.m. via Lieferando, which has the platform monopoly at McDonalds. At 5:20 p.m. I still haven't received my order. When I called, I was told with the worst possible knowledge of German that Lieferando was currently having problems. Not more. There was no "We're sorry about your order" or "We'll sort it out for you now" but only "Call Lieferando". Of course, it's great if the platform and the restaurateur can always blame each other for the responsibilities. As a customer I find it terrible how you are treated starving and without any compassion or sense of service. I will no longer order from Liefernando or from this McDonalds. Shame on you!

Was there again today to redeem a voucher from my cell phone. I was told that the coupon was not valid and asked me if I had already scanned it at one of the terminals. I said no and was told that you could enter it that way. Attention! You will then get your points in the app not! This is the second time they tried to rip me off, but this time I insisted that the coupon be scanned after reloading. I get something for dinner there at least once a week and collect in the app "usually" diligent points. I'm really disappointed that Mäcces needs something like that.