McDonald's in Neumünster

Everything is outdated and the staff is very slow.

Today around 6:40 p.m. ordered Cicken Nuggets 20s with a large bag of fries after I had to wait 4 minutes at the order terminal. That was also paid for. The receipt was not given and there was a small bag of chips inside with 20 count nuggets. Very sad because I have to work hard for what I earn. The staff probably less so.

This McDonald's is not recommended, the store is very unfriendly when the dialing screen has a misfire and when you want to let them know that the screen isn't doing its job.... Will you also be insulted at the checkout? I have been with McDonald's almost my life as an old customer. So very simple. I wish McDonald's a happy downfall. I will be better served at Bürger King

McDonald's isn't just a restaurant - it's a feeling. A safe haven in stormy times. A place where my worries melt away like cheese on a freshly fried patty. I come here so often that the cashier should soon greet me with "Welcome back, king." The fries? Golden yellow, crispy, a masterpiece. The burger? A hug in food form. The McFlurry? An ice-cold angel that caresses my soul. Sometimes I wonder if I'm here too often. Then I bite into a cheeseburger - and the doubts disappear. See you soon, my beloved McD family.

Ordered three items, only received two and one package was smeared with some black stuff. Do you recently need special training to work there?

Food is good but the shop is getting old

Food like everywhere else. Service could speak a little more clearly and listen better and be faster. Practice makes perfect.

Never seen such a dirty McDonald's. Staff are busy drinking and feeding themselves while packing. As a precautionary measure, the table signs will not be put back into circulation, as you just have to use them quickly. Not a good McDonald's!!!

As expected, a lot of people come through. Quite uncomfortable and unfortunately also quite dirty.

My son wanted a hamburger with just a patty, ketchup and a slice of tomato. Apparently it didn't work. OK Then please one citizen with just patty and ketchup and the whole thing twice. Getting a burger with everything but mustard. And the employee couldn't be understood at the drive due to language differences.

Simply underground, the nuggets were just dead, the cheeseburgers were dark and carelessly slapped together, one was even cold and the service person at the drive answered very annoyed and unfriendly when you asked questions.

No free ketchup in Germany. I recommend, Belgium, UK or Sweden instead. “You hast curry dip!”

I haven't been to NcDonalds for a long time and realized it's not for older people. You can only order this from the machine. No thanks.

Great mac. Clean, fast service! Pleasantly surprised.

The service is very bad in the branch. Firstly, it takes a long time for people to receive their food and secondly, my food was cold and wasn't exactly edible. I had to throw it away, so I won't get anything more from them and my rating is 0 stars

I mainly use MC Drive and it works great👍 Order mobile, pay with PayPal, give the 4-digit code from the app and enjoy your meal😂

Typical McDonald's, fast service, clean

Forgot 2 burgers, this isn't the first time... Something is always missing...

Time of crime approximately 8:30 p.m. on December 14th, 2024 A very bad franchise operator from the McDonald's chain. We put together a meal at the terminal and you can't enter the order correctly on the screen. We asked the branch management and got stupid answers (she wasn't there when we ordered, she was busy right now, etc.); if a person can't act in this position, they're out of place. Some of the tables were dirty, the floor could have been swept, trash from lazy guests was on the tables and the service carts were overflowing. There were about 8 people behind the counter and no one was responsible for filling the restaurant. The pickup screen was also broken at the time, so the numbers were called out very quietly in the room and you couldn't understand it. The fries were so cold, the burgers were lukewarm, and so were the nuggets. We lost our appetite and didn't eat it and put it on one of the overcrowded serving trolleys. Don't want to know what the toilets looked like? This facility will not see us again.

Dirty, staff who don't speak English, outlets that give slow current.

What a bad McDonalds. Dirty toilet facilities, Tablet carts were completely full and overflowing. Tables that are not wiped clean. I can only advise against the store. Oh yes, the food was cold too. I've never rated anything But that's really bad.

The food was just as you know it, the staff wasn't too friendly and the atmosphere was pretty rocky

Was there today, the very last thing, I asked a lady from the staff to please clean the table we wanted to sit at, waited for about 10 minutes, then she got very mushy, fired the remains of the table on the floor, and then it banged Extremely rude lady threw the chair from the next table that wasn't directly at the table against the table.. The place is pretty dirty... Even when there was a lot going on, you should always appear polite and nice... Which is probably not possible in this restaurant, maybe you should be Sending staff to a friendliness seminar...it was the last visit for us

Getting the warm food in record speed. Super

I ordered 1x McSmart menu and 20 nuggets at McDrive. Although I wanted everything freshly prepared, they gave me fries and nuggets that were fried the second time. There's also something wrong with the burgers. It tasted rancid and smelled rotten. The fries are soggy and inedible. The nuggets just like that. The “food” is still almost completely there. On Monday I will hand the whole thing over to the SH state laboratory and inform the food regulatory office about it.

Table service is selected - and then an older employee barks at you as you walk past that your order is there on the counter and the food is ready! It's not for nothing that I choose table service when I'm traveling with the children. Such a disgrace! Unfortunately it's not clean either.

This McDonald's gets five stars from me for the ambience and top service. The staff was super nice and they also talked to each other. Which was very positive for me. Stay like that.

It's been a long time since I went to McDonald's, the burgers are only half as big, it's a shame. It still tasted good. For this price it's not much food.

Be careful: McDrive involves cheating. They billed for 2 burgers, but there was only one in the bag. Unfortunately I only noticed it when I got home...

We had 1x cafe & 2x cheeseburgers. The service was a complete disaster... we waited half an hour for food. The service carts are packed. So you had to stack things somehow...

Review: Unfortunately, my last visit to McDonald’s was a complete disappointment. I had placed my order online to save time, but when I arrived at the restaurant no one seemed to know about my order. The staff were completely unprepared and after a while of waiting I was finally handed my order. The lady at the checkout was also extremely unfriendly, which made the already stressful situation even more unpleasant. In the end, the entire order was incorrect and even products that I had originally ordered and had already paid for were missing. Overall it was a very negative experience - long waiting times, unfriendly service and then an incorrect and incomplete order. I have never experienced anything like this at McDonald's. Too bad! Best regards

THE LEADER, WHO IS ALWAYS SO AGRESSIVELY PRESENT, HAS PROVED HERSELF AGAIN WITH HER ART. I was there today with my daughter, our food arrived, just as we were starting to eat, she opened this patio door and put an object in front of it so that the door stayed open permanently. The weather was windy and cold, there was a strong wind blowing in. It was too cold for my daughter. Our food went cold within seconds. I asked the lady to please close the door. She reacted aggressively with a loud tone: "ONLY WHEN I'M FINISHED WILL I CLOSE THE DOOR, DO YOU UNDERSTAND ME?"! My daughter and I were outraged at how nasty and disrespectfully aggressive she had reacted. I still tried to calm the situation because of my little, urineless daughter, but in vain! She remained disrespectful and unfair. I got up myself and closed the door. SUCH PEOPLE ARE NOT ALLOWED TO WORK IN SUCH INDUSTRIES!!!! HORRIBLE!!!

The others at the checkout don't listen when you order, but they have good service

The food smells terrible. A week later the smell is still in the car, there were strange things in it, I couldn't eat until the end. I wouldn't recommend

Went quickly. I was hungry. Therefore great.

Apart from the fact that I had to wait almost 30 minutes for my small menu, the tables were greasy and the floor was a disaster. As is often the case, there were no table numbers. Storage trolley full to the brim. Complete chaos behind your counter. Unfriendly employees, most of them don't even speak German. Wash hands without soap. Should urgently be revised. Given the unreasonable prices, I'd rather go to an upscale restaurant.

Dieses Restaurant macht keinen guten Eindruck, denn statt sich um Qualität, den Service und die Sauberkeit sich zu kümmern, interessiert es scheinbar niemanden wie die Gästezufriedenheit aussehen soll.Fehlende Management Aufmerksamkeit sorgt für unmotivierte Mitarbeiter daher bewerte ich die Qualität mit F( kalte und abgelaufende Produkte, Service F ( die Wartezeit ist deutlich zu Hoch. Im Drive bis zu 30 Minuten) Sauberkeit F ( Toiletten nicht sauber, im Gästebereich Lobby stehen zu viele gefüllte Tabletwagen mit vollen Tablets. ) Gäste bekommen teilweise unvollständige Bestellungen ausgehändigt. Sorry das ist nicht McDonalds sowie es sein sollte.

It's just a shame when you drive through the Mcdrive and forget to pack things. Now the first time 2 cheeseburgers were missing. Thank you, not again

Sorry but McDonald's as such is no longer what it used to be. A fast food restaurant. You wait forever for your food, it's always prepared especially for you, which saves resources, but you just can't taste the freshness. In terms of price, I'd rather go to a Greek or Italian restaurant. I wait just as long and pay the same and have better quality food.

Waited 20 minutes just to get cold food... no thanks.

Catastrophically overwhelmed, ordering is virtually impossible and there is no communication

I wanted a table tent so I could order via smartphone, the answer was, "we don't have any left!" What a lie! There was no one left at the terminals either! Really bad action! Went to eat somewhere else.

Very long service and the order was incomplete

Unfortunately, as is almost always the case, the fries were almost cold, service was ok since I always order using the app anyway, and the ambience is a horror for me in every McDonald's since the seats are firmly on the floor and are much too close to the table . This is far too narrow for someone who is overdue.

Incredibly expensive fries. and for mayo you have to pay extra per mini plastic packaging

The store is fine during the day, but in the evening/night just check whether everything is there or whether the right thing is in the bag. My example: today shortly after midnight: McSmall ordered 2 cheeseburgers *without* pickles and fries. What I got: 1 chilli chicken burger and 1 cheeseburger *with* cucumber 🥴. Anyone who can read... 😅🙈

Nice and that's probably the standard Mc Doof review but the food is as you know it, the people are nice and the atmosphere is as always haha

Ordered something on August 30, 24 at 8:18 p.m. the store was already very full. At first the machine didn't print a receipt, the paper wasn't loaded correctly. I had to laboriously ask the staff so that they could print out a new receipt for me, not all of the employees speak German. At 9:16 p.m. I still haven't gotten my food. I then canceled my order. I was angry and really angry. I don't understand how you can work so slowly and unmotivated. The burger display was full to the brim and some of the burger boxes were open. Something has to change fundamentally here.

We wanted to eat on site on August 31st and left almost €60 but had to wait 40 minutes for our order. Everyone who came after us, even people we knew, got their food before us. We asked twice, once even to the boss himself, he didn't even take a minute to see what was going on. The second time we went to the checkout because we couldn't find it, it still took a while. After we spoke to a young man outside again, he ran with the receipt to check. The first person who tried to help us came with the order in 2-4 minutes. Unfortunately something was still missing and we asked again for the boss to come and he didn't even come out to see us. To clarify the matter because everything we got was ice cold except for what felt like the 20 nuggets that came fresh later. An impudence. For that much money. We go there almost every day to drink coffee and have a snack. But apart from the young man, he had never experienced anything so rude. And endless unprofessionalism

We've been waiting over 45 minutes for our order, we were told it could take even longer ^^

Dirty, unfriendly and dirty again

There is a lot of McDonald's packaging waste around the restaurant from guests who probably don't know the principle of trash cans. It is particularly noticeable after weekend nights.

Best McDonald's in Neumünster. But that's not particularly difficult given the competition.

Standard McDonald's but very nice staff and not so long waiting times.

After a long time we took something to eat from the big M again today, hamburgers and cheeseburgers... fart dry... almost no ketchup on it😞 I only liked the McRib... so sorry, it used to be much better tasted...it's a shame 🤔

**Rescue in an emergency!** After we missed the replacement rail service near Neumünster from Hamburg to Flensburg, we went looking for food. We met an angel, no, a seagull - the golden seagull. The extremely compassionate staff and the good food seemed like a godsend to us. We are very grateful to you.

So first of all we had to wait 30 minutes for a three-piece order. In addition, speed and, above all, hygiene are very important here. Food was, as mentioned in passing, cold. Better drive a few kilometers further.

iCH war erschrocken über die mies gestimmte Verkaüferin......unfreundlich und schmiss mir die gew Strohhalm zu Frau mit Dutt wechseln Sie bitrte den Beruf Sie sind echt erschrenkend ungeeignet .....Vll noch die Abteilungsleiterin...keine Ahnung

Restaurant okay, but some guests were very unpleasant, almost eating food out of their mouths while talking loudly. Just no behavior!!!

My family wanted to collect the Happy Meal children's toys and so ordered several Happy Meals. I was lost for words when I saw that there was the same toy in each of the Happy Meals.

Dirty, cold food, lazy staff! Unfortunately, things don't seem to be going quite right here! Overdraft doesn't seem to be the best! No straws when asked, just the ones for shakes and sent our son away again. Places not wiped, floor very dirty and sticky. Big Tasty was cold. I can now get further into it! Here the branch management should either take action or be replaced. There is rubbish in the surrounding hedges! So be ashamed, it's not fast food, fast and tasty, it's cold and old!

7:45 a.m. and the tables and floors were very dirty

Overall it was a good place but when I was eating my chicken burger I saw that there was a hair on my burger. Of course, that's why I gave it a pretty bad rating. Update: Since I ate the Bigmac I've had a stomach ache, I don't know what was on the burger but it wasn't good.

I was there with my wife. We wanted to eat something relaxed and as soon as we left, i.e. right in front of the door, we both had the stomach ache of our lives. Her abdomen hurt and my balls literally hurt. The whole thing took hours. When I went to the toilet it felt like the Federal Bowling Association was playing a round of bowling in me. Better not do it. At least the food was brought to our table. You have to know.

No cheese on a CHEESE burger is written specifically in English

Everything is gorgeous, I went with a friend. We liked everything.

So where should I start today on June 21st, 2024? First of all, you had to wait even though there was nothing going on because you were insulted in the worst possible way at the drive counter and the citizens were almost rude and just disgusted with each other. The American employee told me (in German) that I should go in my dirty country go 😂 I'm at a loss for words the finale should be closed as quickly as possible or the staff should be replaced I just can't recommend it would go 0 stars

Unfortunately, the story that I experienced today with the big M is too long to put into words =( And in the approximately 20 minutes I spent there, two more complaints arose. I definitely left the store without eating and would never eat there again, very incompetent staff and the management also completely failed in their function. I can only hope that there will be a big change in staff, otherwise I would like to eat there and I will avoid it from now on.

Well, I couldn't use MC-Drive today because the computer apparently failed. Today we had to wait about 15 to 20 minutes.

Unfortunately unable to carry out a drive-in order correctly! Instead of a cheeseburger, 4x fries. Man man man

Good McDonald's with nothing to write home about

A lot of garbage on the ground, smelly and loud. There is big mess on the ground and service doesn’t want to clean. Bad experience!!!

Waited 25 minutes for food. When we asked, we were treated very rudely. Last but not least, our order was also wrong.

Digga was just there and wanted 2 chicken burgers and they gave me 2 cheese burgers…juice shop

Well, you forgot two mcchicken and lost another 6 euros for free, why can't you just get the hang of it and carry out the orders properly?

Just ordered plant-based nuggets with sweet and sour sauce and got real chicken nuggets with mayonnaise??? For every vegetarian this is a slap in the face and an absolute breach of trust!

We wanted to have breakfast at Mac Donalds for the first time. After we waited for several minutes and an employee arrived after several calls, she was very cheeky and snippy.

Doesn't have to happen again. Then you'd better cook.

Disgusting, the toilets! And that doesn't come from the day-to-day business, which looked like it hadn't been cleaned in 5 months. The walls are dusty because the dust sticks to the specks of urine. There's brownish water running down under the toilet... Seriously, I'm not usually that fussy, but then we drove on and my daughter peed on the side of the road a little further away... Just extremely disgusting. I'd rather not eat anything...

A great fast food restaurant in the heart of Neumünster, directly opposite the Holstenhallen.

Yeah. If you know one, you know them all

What was ordered was not in the bag! Always check!

Our absolute favorite McDonald's in NMS and therefore the only one we still go to. The burgers are always great and the service is impressively friendly. Thank you very much for the extremely pleasant hospitality.

Small animal found in food and next 2 days stomach problems.

Ordered 3 burgers, all cold and not freshly prepared.

The food was delivered very quickly even though it was very busy.

It doesn't get any better, especially when the money ends up in the hands of the kids

Das ist leider nicht jedermanns Sache. Für mich ist das leider nichts. Die Bedienung ist freundlich und zu vor kommend.

Dirty and cold food. Very unhelpfull staff and the food was disgusting and uneatable. Never again.

I got 3 Happy Meals + 1 Smart Menu this evening. In all! Portions were missing ketchup, mayonnaise and sweet and sour sauces. The fries were missing from the Smart Menu! An impossibility!!!!

Totally dirty shop👎 Outside, inside, just everything....! When the shops were still run by Schrinner you could eat off the floor...! Absolute impudence

a bit of confusion in the food-order (lots of customers), but good overall. fitted with a dedicated children room.

It just hung up on me when I wanted to order

We were guests in this branch today. Order at the terminal and eat as usual. Although the store was busy today, the waiting time (despite the larger order) was very quickly at the table without any errors. The staff absolutely friendly and attentive. Due to the large number of visitors, it was dingy in some places. But it didn't last long, a very dedicated employee continuously cleaned the tables and quickly removed spilled drinks and fallen food from the bottoms. This branch is really highly recommended, we will be back.

Is that supposed to be a chili cheese? More likely match chees

Very clean, quick preparation, delicious plant based burgers with fries. It was really good here today, we'd love to come back.

There used to be a large offer sign with prices above the counter, but now there are still 4 offers hanging there, although the selection is certainly larger. But what should you choose when you have no choice??? It stayed at 4 coffees.

Had strong food poisoning 1 day after eating! Strongly not recommended, rather go to another McDonald's where attention is paid to it.

Just MC Donald. But the table service was very quick and friendly

Who doesn't look in to see if everything that was paid for is inside? - It's clear that this sort of thing has been going on for me for more than 20 years. You are taught something like this as a small child. In this way, McDonald's is helping to promote mindfulness when shopping. Keep it up...