McDonald's in Neumünster

So, we were there exactly 2 minutes ago. And no hello, no goodbye, just not a word. The service there is absolutely terrible, unfortunately, I'm used to it differently.

They just took off my apple tart sticker :(

For when you're a little hungry and want a quick snack and drink.

So we had one meal, and the burger sauce was missing, and the fries were missing mayo. No mayo at the happy meal, cold noodles. I wanted a strawberry milkshake, but I got a vanilla one. So it went bad. P.S. We took it to-go and didn't look inside right away.

0 stars preferably minus 5 I ordered a chocolate ice cream and got one with nuts thank you dear Mc Donalds team for the allergic reaction

The food tasted good but there was hair on my drink and on the top of the lid.

At exactly midnight on a Saturday night, you get kicked out. The food was cold and tasted like it had been fried several times.

The food is delicious, but the service is really unfriendly. They're really slow, and you have to wait a long time for the food to arrive.

The ordering system is apparently too complicated for the staff. This is the third time in a row that items are missing or the wrong ones are included. A little tip: Increase the font size or have each item in the order confirmed during packing. Simply annoying...

The service at the counter leaves a lot to be desired. The same goes for the food. Unfortunately, I can't recommend it.

McDonald's wants to be everything: a cafe, a burger shop with a huge selection. They should go back to their roots.

Dirty McDonald's. They don't take out trash, there's paper everywhere in the restrooms, and the place stinks. McFlurry ingredients are poured into ice cream cups from cups, and items are left out of the order. A huge amount of litter is left in the kitchen and by the ice cream machine. Nobody cared. We won't be back.

Products of the usual McDonald's quality and style. However, the service staff was clearly unwilling or unable (possibly due to a lack of product knowledge) to identify missing menu items and provide them despite repeated, clear warnings, so we ended up with an incomplete meal. We wouldn't go back.

Worst McDonald's in all of Germany Unfriendly and unpleasant employees 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮 ………👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻………

The food was really bad and not up to McDonald's standards. The staff were extremely unfriendly, and the tables were very messy and dirty, even though there was nothing going on there. The toilets and sinks appeared to have never been cleaned.

30 minutters to get our food. Server said that it was normal. No complementary icecream for the not so fast food.

I tried to buy an MC Flurry. After standing around with the order slip for 10 minutes, an employee took pity on me and accepted it. Unfortunately, the employee disappeared. After a few minutes, I left without anything. What a shame 😅 Fast food is actually something else entirely.

At this location, I've experienced several deliberate attempts at the McDonald's Drive-In to circumvent the automatic time recording system. Customers are specifically asked to drive forward a few meters – apparently to manipulate the camera analysis and thus the drive-in time. This doesn't seem like an isolated incident, but rather a systematic approach. I'm particularly critical of the fact that this is apparently being done on the instructions of the shift manager. When a franchise partner of the McDonald's Group attempts to influence internal performance indicators in this way, it raises questions – not only about this location, but also about whether similar practices are being followed elsewhere. As a customer, I get the impression that incentives are being deliberately used or exploited to create a better image – at the expense of transparency and possibly also service quality. I hope McDonald's takes such allegations seriously and checks whether internal standards are truly being adhered to at all locations.

The food was lukewarm. The fries were thrown into the bag, so you had to pick them out again. Mc Chicken in a Mc Wrap paper.

Just picked up food for five people via drive-thru, and once again, items are missing. It's happening more and more often. Driving back isn't an option; the rest will be cold. Sour.

I ordered a McPlant to go and then saw at home that the burger was made with meat. That's completely unacceptable. I'd gladly give it 0 stars.

A typical McDonald's, sometimes the food is even really hot and tasty.

Unfortunately, the same problem keeps cropping up here: The license plates for table service are regularly put away by the staff. When asked, they always say there are none left – presumably because the staff doesn't want to deal with them and it's too much of a hassle. This often leads to the entrance area looking messy – almost like a train station.

After a long wait at a fast food restaurant, they removed the license plates from the terminal, so you HAVE to pick it up yourself at the counter so the employees don't have to leave. Very unfriendly employees, some of whom can't even speak German.

Ordered, picked up, and drove home. Of course, something was missing again. So I went back and picked up the rest. :(

No delivery on Sundays due to staff shortages. Many people want to have deliveries made.

Unfortunately, we were greeted by very unfriendly staff. There were no table numbers left, and when we asked for one, we were told "NO." Upon closer inspection, we saw that no one had a table number. The fries were cold.

Well, I was invited there. We waited almost 20 minutes for the burgers. For a fast food restaurant, I was used to something different, or rather, I expected something different. And well, what's in the "food" isn't all that great either.

Friendly staff and a clean place.

Everything ok for a fast food restaurant

One Sunday morning, I had a really good cappuccino to go here – a great start. That evening, I thought to myself: "A small cheeseburger for the way home? Why not?" What happened next, however, was more like a rabbit hole than fast food: I stood around with a horde of young people for over 30 minutes while we collectively watched the team calmly sort fries, package burgers, and distribute them one by one. A cheeseburger drama in slow motion – somehow strange, somehow fascinating. Unfortunately, the cheeseburgers were cold!

Staff seemed overwhelmed and unfocused even though there was not much going on and the toilets were dirty

Absolutely disappointing. Never been to such a bad McDonald's: The food was cold, the entire order was delivered incorrectly. Just a zero number. Never again.

Food was really hot, definitely freshly prepared. Only the waiting time was quite long.

I've never had anything like that before. My order was ignored. I only got my food after 30 minutes. Others who ordered after me got their food after just 5 minutes and the boss simply sent away customers who wanted to order. I've never experienced anything like that

So slow, I waited over 15 minutes even though there wasn't much going on. One just stands around and picks his finger, one checks everything 5 times... It doesn't work at all

Bought a double pack of menus from the app for 12.99 because there should be Minecraft game content included. Food came without...with the justification that it wasn't in their system. The whole wall was stacked full of small boxes. The app was shown again to show that it was included and that it had been paid for accordingly.... Nobody was interested. Impossible to lure customers with something like that and not give anything out. Unfortunately, due to demand, the food was lukewarm when we ate it.

The food was lukewarm, the fries cold

Go there, eat and go away again. Typical McDonald's

Everything was fine, but unfortunately not very fast (it wasn't full)

The seller who looks like Michael B. Jordan is stable. Thanks for the food. 🍔

Unfortunately only to a limited extent. However, the staff was friendly and tried hard.

So I'm not at peace one of my children wanted this bine from this Minecraft game now he's disappointed and sad the food is a bit cold the service is OK but on the pick up screen it's true just removed our number that really irritated me the store so the ambience is true ok not mine but nice and nice I resist when the service says the number and then asks which toy so please every child comes up with that!? Well McDonald's if you let it then do that! So that doesn’t make sense?! Even a dog can just throw toys in! Or a duck or something else, well just change it a bit and then it's great!

There was good music, food as always, staff friendly. Highly recommended!

Incompetent staff. I had a large Coke poured on me with no reaction. Simply outrageous.

Sorry, just bad, I've had enough of this place, I'm going straight to Altonaer Straße McDonald's or Burger King. Regards

The emploeyes are so unfrindly and wehn i told her i will contact Mcdonalds she said ok nobady interesting and seems like she has right i wrote email befor 1month and until now i dont get any replay

Bad! the food is disgusting and the order is wrong! Not recommended!

McDonalds like McDonald’s, but the music is stable

Typical McDonald's, fast service, clean

Not even MC flurry was sold out

The employee comes from outside, doesn't wash his hands or disinfect them, and then eats the prepared fries. DISGUSTING! If I hadn't pointed this out, someone would be getting these fries.

Food was ready quickly and hot too. Definitely recommended for a "small" hunger in between and especially for children if you like McDonald's. The price-performance ratio is okay. Coziness is something different, but it is also a fast restaurant. :) It was clean and well maintained.

Everything is outdated and the staff is very slow.

Today around 6:40 p.m. ordered Cicken Nuggets 20s with a large bag of fries after I had to wait 4 minutes at the order terminal. That was also paid for. The receipt was not given and there was a small bag of chips inside with 20 count nuggets. Very sad because I have to work hard for what I earn. The staff probably less so.

This McDonald's is not recommended, the store is very unfriendly when the dialing screen has a misfire and when you want to let them know that the screen isn't doing its job.... Will you also be insulted at the checkout? I have been with McDonald's almost my life as an old customer. So very simple. I wish McDonald's a happy downfall. I will be better served at Bürger King

McDonald's isn't just a restaurant - it's a feeling. A safe haven in stormy times. A place where my worries melt away like cheese on a freshly fried patty. I come here so often that the cashier should soon greet me with "Welcome back, king." The fries? Golden yellow, crispy, a masterpiece. The burger? A hug in food form. The McFlurry? An ice-cold angel that caresses my soul. Sometimes I wonder if I'm here too often. Then I bite into a cheeseburger - and the doubts disappear. See you soon, my beloved McD family.

Ordered three items, only received two and one package was smeared with some black stuff. Do you recently need special training to work there?

Food is good but the shop is getting old

Food like everywhere else. Service could speak a little more clearly and listen better and be faster. Practice makes perfect.

Never seen such a dirty McDonald's. Staff are busy drinking and feeding themselves while packing. As a precautionary measure, the table signs will not be put back into circulation, as you just have to use them quickly. Not a good McDonald's!!!

As expected, a lot of people come through. Quite uncomfortable and unfortunately also quite dirty.

My son wanted a hamburger with just a patty, ketchup and a slice of tomato. Apparently it didn't work. OK Then please one citizen with just patty and ketchup and the whole thing twice. Getting a burger with everything but mustard. And the employee couldn't be understood at the drive due to language differences.

Simply underground, the nuggets were just dead, the cheeseburgers were dark and carelessly slapped together, one was even cold and the service person at the drive answered very annoyed and unfriendly when you asked questions.

No free ketchup in Germany. I recommend, Belgium, UK or Sweden instead. “You hast curry dip!”

I haven't been to NcDonalds for a long time and realized it's not for older people. You can only order this from the machine. No thanks.

The service is very bad in the branch. Firstly, it takes a long time for people to receive their food and secondly, my food was cold and wasn't exactly edible. I had to throw it away, so I won't get anything more from them and my rating is 0 stars

Great mac. Clean, fast service! Pleasantly surprised.

I mainly use MC Drive and it works great👍 Order mobile, pay with PayPal, give the 4-digit code from the app and enjoy your meal😂

Forgot 2 burgers, this isn't the first time... Something is always missing...

Time of crime approximately 8:30 p.m. on December 14th, 2024 A very bad franchise operator from the McDonald's chain. We put together a meal at the terminal and you can't enter the order correctly on the screen. We asked the branch management and got stupid answers (she wasn't there when we ordered, she was busy right now, etc.); if a person can't act in this position, they're out of place. Some of the tables were dirty, the floor could have been swept, trash from lazy guests was on the tables and the service carts were overflowing. There were about 8 people behind the counter and no one was responsible for filling the restaurant. The pickup screen was also broken at the time, so the numbers were called out very quietly in the room and you couldn't understand it. The fries were so cold, the burgers were lukewarm, and so were the nuggets. We lost our appetite and didn't eat it and put it on one of the overcrowded serving trolleys. Don't want to know what the toilets looked like? This facility will not see us again.

Dirty, staff who don't speak English, outlets that give slow current.

What a bad McDonalds. Dirty toilet facilities, Tablet carts were completely full and overflowing. Tables that are not wiped clean. I can only advise against the store. Oh yes, the food was cold too. I've never rated anything But that's really bad.

The food was just as you know it, the staff wasn't too friendly and the atmosphere was pretty rocky

Was there today, the very last thing, I asked a lady from the staff to please clean the table we wanted to sit at, waited for about 10 minutes, then she got very mushy, fired the remains of the table on the floor, and then it banged Extremely rude lady threw the chair from the next table that wasn't directly at the table against the table.. The place is pretty dirty... Even when there was a lot going on, you should always appear polite and nice... Which is probably not possible in this restaurant, maybe you should be Sending staff to a friendliness seminar...it was the last visit for us

Getting the warm food in record speed. Super

I ordered 1x McSmart menu and 20 nuggets at McDrive. Although I wanted everything freshly prepared, they gave me fries and nuggets that were fried the second time. There's also something wrong with the burgers. It tasted rancid and smelled rotten. The fries are soggy and inedible. The nuggets just like that. The “food” is still almost completely there. On Monday I will hand the whole thing over to the SH state laboratory and inform the food regulatory office about it.

Table service is selected - and then an older employee barks at you as you walk past that your order is there on the counter and the food is ready! It's not for nothing that I choose table service when I'm traveling with the children. Such a disgrace! Unfortunately it's not clean either.

This McDonald's gets five stars from me for the ambience and top service. The staff was super nice and they also talked to each other. Which was very positive for me. Stay like that.

It's been a long time since I went to McDonald's, the burgers are only half as big, it's a shame. It still tasted good. For this price it's not much food.

Be careful: McDrive involves cheating. They billed for 2 burgers, but there was only one in the bag. Unfortunately I only noticed it when I got home...

We had 1x cafe & 2x cheeseburgers. The service was a complete disaster... we waited half an hour for food. The service carts are packed. So you had to stack things somehow...

Review: Unfortunately, my last visit to McDonald’s was a complete disappointment. I had placed my order online to save time, but when I arrived at the restaurant no one seemed to know about my order. The staff were completely unprepared and after a while of waiting I was finally handed my order. The lady at the checkout was also extremely unfriendly, which made the already stressful situation even more unpleasant. In the end, the entire order was incorrect and even products that I had originally ordered and had already paid for were missing. Overall it was a very negative experience - long waiting times, unfriendly service and then an incorrect and incomplete order. I have never experienced anything like this at McDonald's. Too bad! Best regards

THE LEADER, WHO IS ALWAYS SO AGRESSIVELY PRESENT, HAS PROVED HERSELF AGAIN WITH HER ART. I was there today with my daughter, our food arrived, just as we were starting to eat, she opened this patio door and put an object in front of it so that the door stayed open permanently. The weather was windy and cold, there was a strong wind blowing in. It was too cold for my daughter. Our food went cold within seconds. I asked the lady to please close the door. She reacted aggressively with a loud tone: "ONLY WHEN I'M FINISHED WILL I CLOSE THE DOOR, DO YOU UNDERSTAND ME?"! My daughter and I were outraged at how nasty and disrespectfully aggressive she had reacted. I still tried to calm the situation because of my little, urineless daughter, but in vain! She remained disrespectful and unfair. I got up myself and closed the door. SUCH PEOPLE ARE NOT ALLOWED TO WORK IN SUCH INDUSTRIES!!!! HORRIBLE!!!

The others at the checkout don't listen when you order, but they have good service

The food smells terrible. A week later the smell is still in the car, there were strange things in it, I couldn't eat until the end. I wouldn't recommend

Went quickly. I was hungry. Therefore great.

Apart from the fact that I had to wait almost 30 minutes for my small menu, the tables were greasy and the floor was a disaster. As is often the case, there were no table numbers. Storage trolley full to the brim. Complete chaos behind your counter. Unfriendly employees, most of them don't even speak German. Wash hands without soap. Should urgently be revised. Given the unreasonable prices, I'd rather go to an upscale restaurant.

Dieses Restaurant macht keinen guten Eindruck, denn statt sich um Qualität, den Service und die Sauberkeit sich zu kümmern, interessiert es scheinbar niemanden wie die Gästezufriedenheit aussehen soll.Fehlende Management Aufmerksamkeit sorgt für unmotivierte Mitarbeiter daher bewerte ich die Qualität mit F( kalte und abgelaufende Produkte, Service F ( die Wartezeit ist deutlich zu Hoch. Im Drive bis zu 30 Minuten) Sauberkeit F ( Toiletten nicht sauber, im Gästebereich Lobby stehen zu viele gefüllte Tabletwagen mit vollen Tablets. ) Gäste bekommen teilweise unvollständige Bestellungen ausgehändigt. Sorry das ist nicht McDonalds sowie es sein sollte.

Catastrophically overwhelmed, ordering is virtually impossible and there is no communication

It's just a shame when you drive through the Mcdrive and forget to pack things. Now the first time 2 cheeseburgers were missing. Thank you, not again

Sorry but McDonald's as such is no longer what it used to be. A fast food restaurant. You wait forever for your food, it's always prepared especially for you, which saves resources, but you just can't taste the freshness. In terms of price, I'd rather go to a Greek or Italian restaurant. I wait just as long and pay the same and have better quality food.

Waited 20 minutes just to get cold food... no thanks.

I wanted a table tent so I could order via smartphone, the answer was, "we don't have any left!" What a lie! There was no one left at the terminals either! Really bad action! Went to eat somewhere else.

Very long service and the order was incomplete

Unfortunately, as is almost always the case, the fries were almost cold, service was ok since I always order using the app anyway, and the ambience is a horror for me in every McDonald's since the seats are firmly on the floor and are much too close to the table . This is far too narrow for someone who is overdue.

Incredibly expensive fries. and for mayo you have to pay extra per mini plastic packaging

The store is fine during the day, but in the evening/night just check whether everything is there or whether the right thing is in the bag. My example: today shortly after midnight: McSmall ordered 2 cheeseburgers *without* pickles and fries. What I got: 1 chilli chicken burger and 1 cheeseburger *with* cucumber 🥴. Anyone who can read... 😅🙈

Nice and that's probably the standard Mc Doof review but the food is as you know it, the people are nice and the atmosphere is as always haha

Ordered something on August 30, 24 at 8:18 p.m. the store was already very full. At first the machine didn't print a receipt, the paper wasn't loaded correctly. I had to laboriously ask the staff so that they could print out a new receipt for me, not all of the employees speak German. At 9:16 p.m. I still haven't gotten my food. I then canceled my order. I was angry and really angry. I don't understand how you can work so slowly and unmotivated. The burger display was full to the brim and some of the burger boxes were open. Something has to change fundamentally here.