McDonald's in Alsfeld

RIP-OFF!!! I used to love stopping here. Now this place is absolutely terrible!!! They're supposed to pay for the restrooms here. It's better to just take the two exits further or get out earlier; there's a Rewe supermarket and two cheaper gas stations next to McDonald's. Of course, all with free restrooms. So there's no reason to leave Alsfeld-West anymore, especially not for restrooms.

we were just there, the manager shouldn't be working with people, she's not normal, yelling at employees and throwing food at customers in anger is not normal. Madam Manager, please see a therapist, you need one

Despite ordering drinks, €1 for going to the toilet. Staff super unfriendly!

I ordered double caramel ice cream and they made me caramel + Oreo. While I was waiting for my order, a lot of people came up to me. There was always something missing. I saw a McDonald's employee pick up a tray to deliver to a customer and stick a cake under his armpit! That was terrible!

Not a McDonald's standard... 30 minutes wait for this burger...

Now you have to pay €1 for toilet

The employees were among themselves not friendly with each other. When I was paying, I was still thinking about whether I should apologize because I ordered something. Using the toilet costs 1 euro. If you want to wash your hands after eating, you pay another euro that cannot be redeemed at McDonald's. Paying to use the toilet without consuming anything is fine.

Food is ok! Staff too! But a bad rip-off if you want to use the toilet after eating and before leaving the restaurant.

no straw issued although in stock, huge cheek

Food good but there was no straw. When I asked, I was told they wouldn't give out any more. Then at least I can enjoy my drink without those annoying ice cubes.

I've never had anything negative about McDonald's, but when I bought a cheeseburger the other day I literally vomited at 5 a.m. I've never experienced anything like that before. Abdominal pain, cramps and muscle pain in the arms and legs. Something worth having again has been plaguing me for the last three days.

Fries cold and light...terrible Didn't have a tomato mozzarella wrap as ordered...but a different...food came, but I don't think we had the right one... Milk chake came in a small cup and had to ask because it wasn't there...even though it was shown on the tablet as a large cup when ordering. McDonald's isn't what it used to be. It was also very cold in McDonald's. The ventilation was on everywhere. It pulled. Extra toilet...that's a good thing...because when I think back, the toilets would have to be cleaned by the employees..A lot has changed but to the disadvantage. Comfortable is different.It was my last visit to McDonald's in general.Service was great., very nice employees.That's all.The quality of the food has decreased.Little content and a lot around it and prices...For two menus + Michchake 25 euros...is already violent .If it's fast food then a little more quality ..The fries 🍟 were horrible....

The food is what you get at McDonalds. Unfortunately, several things were wrong or missing from our order. You also have to pay €1 for the toilet.

Wait half an hour and then get the wrong burger. Don't thank me again

We go to this McDonald's again and again. A classic on other trips. Otherwise you get what you expect there.

I was here and there was a school class standing in front of me. It was full but the staff processed everything calmly and quickly. The restaurant was clean and the quality was McDonald's standard When I was here the toilets were open and the barrier was disabled. In general, I am of the opinion that it is not appropriate to pay 1 euro for a basic need. This is not a service, so bur 1 ⭐️

I think it's a bit of an impudence that you now have to pay €1 to use the toilet

Stopped at this McDonald's on the way to Alsfeld. It wasn't really busy but the employees seemed stressed. The restaurant was okay in terms of cleanliness. However, what is not okay and is slowly becoming a real scam is that something has been forgotten again. As if that wasn't enough, you also have to pay for the toilets, is that still possible?????

Rip-off at the toilets. Costs 1 euro and can be offset against the meal. It's only stupid if you want to wash your hands after eating or have to go to the toilet. It will be billed as Sanifar on the receipt but can only be redeemed at this branch. Unfortunately, the food also has to be rated poorly. The burger was dry. Well, maybe it's better that way. You can't get dirty and still have to pay €1 for hand washing 🤔

Not nice and paying for the toilet isn't that exciting either.

Poor service only one person for table service. Plus even cheeky when you ask for your order. Cleanliness sticks straight to the floor. You wait at least 35 minutes for your food and you can watch everyone else who came after you get their order. Plus 1€ for the toilets. WELCOME TO HOME!

Very friendly, and that happens shortly before loading ends, which is rare. See you soon

McDonald's food is typical. But I can only give one star because the toilet here costs just 1 euro. Where is there something like that where you have to pay for the toilet in the Fast Dood restaurant? Terrible

You are only allowed to use the toilets if you have previously purchased a voucher. Very confusing rest area. It's best to drive past it.

Wow! By far one of the best McDonalds I've been to during my charging breaks with my car. The staff there is in a really good mood and incredibly friendly. The toilets cost €1, but that's okay because you get a voucher afterwards. The toilets are intended for paying customers. Thanks!

Today I placed a large order at McDonald's in Alsfeld. It was super easy to order via the app. A colleague picked it up and the staff was very friendly and helped carry it to the car. Thank you for that!!

Dirty and broken toilets, service practically non-existent, rude and overwhelmed. When it came to the toilets, it took me three attempts to find a usable cubicle. In the first the glasses were twisted 90 degrees and the second had more water/urine outside than in the key. Unfortunately you have to pay the €1 in advance, otherwise you would be out of it long ago. Considering that this is a Sanifair toilet, this is very disappointing. The €1 is a voucher that can only be redeemed if you order from the machine and then order at the checkout. I don't want to go through all the back and forth, but it took 15 minutes between ordering and receiving the coffee. In the meantime I was chased across the store 3 times until I was finally able to pay. The question of when someone would come to the McKaffee stand was ignored without comment. There are 4 people standing in front of the McKaffee stand and no one cares. After someone finally came and I saw my number “being prepared”, I was already happy, only for my colleague to disappear again a minute later. When he got back he packed some brownies 🤷‍♀️ My coffee? No trace. The screen is blank. Orders are being issued far past my number. Great! Impossible to respond. No response to hello or sorry. Let's try to ask another colleague when someone is coming to McKaffee Station, because it's been 15 minutes now. Even though the lady sees 3 people waiting there, all she does is shrug her shoulders and ask for my number. Now I was handed a coffee without saying a word. Whether that was mine, I have no idea. I've lost interest. And so that the owner can't claim that I wasn't a customer 5 months later when trying to delete it, here is the receipt and a screenshot of the GPS data.

Sometimes I wonder how you can do your job like that! There is absolutely nothing going on. You order something to take away and get the burger WITHOUT meat. Of course you only see this when you're already gone!

The food was cold, although tasty, but the fries had been sitting there for some time. Toilets for €1 but not cleaned. Disappointing for me

Everything seemed fine, but it wasn't cleaned regularly and there were papers and garbage strewn on the floor

They didn't want to clean the toilet, that's not possible, my ass is wet now and the chicken burger was 2 degrees too cold LG Ranjit

I forgot my Capri Sun tropical twice😔😔😔 otherwise it was good

You can only use the toilet before you have bought something because they have introduced a voucher system. If you only want to make toilets accessible to customers, you should generate an access code on the invoice. You can't even redeem the voucher at the order counter. But the staff was nice and probably can't help the incompetent management. Food was standard for McDonalds A bit overpriced now

Unfortunately something is always missing from the order, for Systemgastro it takes a very long time, the only reason for its existence is probably because it is conveniently located on the motorway...

Cold and very loud, staff chat very loudly with each other, make a lot of noise, bang empty bags. I've never experienced anything like this before.

I was just there 5 minutes ago and picked up my order from Mc Drive using the app. When we drove off and looked in the bag, they simply forgot TWO burgers. Of course, since you're driving straight onto the highway, you can't just drive back... I bet the nice cashier calculates the price for the burgers, accidentally "forgets" them and puts the money in her pocket because she knows full well Nobody changes the motorway because of 10€. I called straight away and complained. The clown on the phone wanted to give me an address where I could send my complaint, so I hung up straight away. AVOID THE STORE.

Fast service. Friendly staff. Food is as freshly prepared as it should be. Even the special request “French fries without salt” is not a drama, but works. There is continuous tidying and cleaning. Everything as it should be.

Classic McDonald's on the highway. Quite large and clean. Food took a while but nothing extraordinary. Who even reads a review of a McDonald's and why am I writing this? If anyone actually reads this, I wish you a wonderful day and bon hunger! 😚

Hamburger Royal very small and carelessly folded. Temperature in the restaurant very cold and uncomfortable. Toilets cost extra, even if you are a paying guest. When we asked the service staff about it, they said that we could also have gotten a coin. But that's not what it says at the entrance to the toilet. At least the coffee that was bought with the toilet money was good.

Delicious burgers 🍔 and very nice team 😃👍

Unfortunately you have to wait a long time for your food

Always eat fresh. The service was very helpful and helped me when I lost my cell phone!

The shop was dirty and the food was prepared without gloves.

You go there to eat for over €30 and then have to pay extra for the toilet! Absolute impudence

Sehr blöd gelaufen. Ich weiß dass Mcdonalds nicht exklusiv ist, aber die Mitarbeiter einschließlich auch die Chefin der Umgang sehr niedrig. Aber warum? Ich habe 10x Codes gehabt und keine hat funktioniert. Es hieß: schon eingelöst, bei Frage an die Chefin, was das Problem sein kann? Sagte die Chefin , dass davon nicht versteht, ihr Restaurant hat damit nichts zutun und "ich kann doch nicht kostenlos Sachen rausgeben." Keine wollte Kostenlos Sachen haben. Sehr seltsam. Ansonsten sehr unfreundlicheen Umgang. Und die Croissants sind wieder schlecht geworden. MfG

You have to pay for the toilet. The employees don't wear gloves when topping the burgers, which isn't exactly appetizing.

I was in a hurry, the waitress noticed and took extra time for a cheeseburger. Humanly reprehensible behavior.

I was here for the first time. Actually a typical McDonald. In a rest area with plenty of parking spaces. You can order food via the app or via the terminal. The food is typical McDonald's. OK. Nothing worth mentioning. But now it comes. The toilets. You have to pay and cannot redeem the credit directly. I don't understand why McDonalds charges for toilets. But then you can at least redeem the credit directly here. This doesn't work at other McDonalds.

Never experienced anything like this before. Instead of Big Tasty Bacon there was a meatless cold cheese roll!! Unfortunately it was only discovered at the rest area 10km further on.

Demanding money for the toilet even though we were there as guests is impossible. I was there twice, the first and last time

12/23/24. Colder than the outside of the store!!! German is a foreign word here 😉

Ordered a Cappuccino Grande and a Fresh Chicken McMuffin. Employees constantly stood in the way of orders and were processed differently. McCafé service staff had to constantly jump back and forth between the café and restaurant. After waiting for 20 minutes, the restaurant manager asked where you were not understood and tried to get the order ready. Sorry service looks different.

It's too cold here! Is it air conditioning like in summer or no heating at all??? Even the staff walks around in jackets...

1. Ideally, don't order a drink, going to the toilet costs nothing and the vouchers can only be redeemed here, so you should, if possible, go to the toilet before eating. Also, there is no hot water in the toilet. 2. We had to wait over 40 minutes for the food and even then it only came after complaining. 3. Regarding the food quality: it's just McDonald's

Waited 1 hour for the food, politely asked if something went wrong with the order, answer: "Only 3 in the kitchen." There were errors with the digital order. My husband then goes to the checkout. Totally overwhelmed staff. The lady who brings the food to the tables doesn't understand German or English. Complete catastrophe!

Very unpleasant emotions remained. 😏 First, my order took a long time to prepare, then it stood on the table for a few more minutes because they forgot to show it on the screen. From my order for 5 people, I did not receive a Coca-Cola, there should have been 5 ketchups and one sauce but I did not receive anything, there should have been 5 sticks of sugar for the latte but there was zero, and two napkins for 5 people. 🤦‍♀️ Another thing that shocked me was that you have to pay for the toilet (even if you just need to wash your hands before eating), despite the fact that you did not just come from the street to the toilet, but made a considerable order!!! 😳 The only thing I can praise is the cleanliness, or rather the woman who ran like a squirrel in a wheel to such a crowded place alone and cleaned everything.👏🏻

Complete disaster here! Employees are overwhelmed to no end and the waiting time is extremely long.

I've been going to the restaurant every Thursday evening for 2 years. As we watch, the quality deteriorates and the chaos increases. I experienced a catastrophe yesterday. Due to Christmas, I drove to the rest area on Wednesday (8:30 p.m.). By other standards, the rest area and the restaurant were quite empty. But the food was katl the vanilla milky way tasted of chocolate residue, the fries were a cold mass and the cola had never seen the carbonation. Unfortunately, I ate while driving so I was already standing on the highway entrance to complain about it. The thank you as a regular customer is that you get a serious case of food poisoning, which ends up in the doctor and ruins your pre-Christmas season. I will also show my gratitude and recommend a place for a pleasant dinner to the health department. That was the last time I ate there. Unfortunately there are no -5 stars and even those would be too good. I'll treat myself to the store one more time so I can take on the managerial role.

Terrible branch. Toilets are chargeable, which is not possible at first. Fries cold - then politely asked if I could get new ones. Lady said “these are fresh” and gave them back to me. Only after I became a little more assertive did I get new fries. Impossible.

A euro for the toilet was a disgrace, we ate here for €50

McDonald's including DriveIn. The restaurant is relatively modern, but quite loud. Order via touchscreen at the entrance. If you, like me, rarely eat at McDonalds, you choose your meal from the less intuitive list. I still don't understand why the milkshake is listed under desert and not under drinks. Use of the toilet costs 1 euro. The deposit bond can then be offset against an order. Since I had already paid electronically when ordering on the display, I wanted to exchange the bond at the cash register afterwards. But then I had to place a second, additional order there... It's enough for a break, but nothing more.

Not recommend Incompetent employees, toilet 1€ 😂

Toilet costs 1 EUR. For customers too Next time I'll pee in the parking lot heheh. Payment terminal installed in such a way that when paying with coins when someone opens the door it breaks your fingers. Tight parking lot, width for city cars (typical German ill-considered construction)

Toilets behind a barrier for a fee. During my visit at the end of October 2024, these could only be redeemed at Mc Cafe. No code to redeem at the food vending machine. Also: It doesn't seem very inviting, I absolutely can't recommend stopping here! And I can also confirm the thing about forgetting things. I've been there several times, but I'll NEVER stop there again in the future.

MC Drive order: 1. I haven't received an invoice, 2. After payment I was refunded the remaining amount, 5 euros were missing. 3. After checking the order, 1x nuggets were missing This is not a coincidence!!

Friendly staff... Some charging stations in the area. Negative But you have to pay for the toilet (1€) and you only get 60 cents back when you order. (Therefore, if possible, go to the toilet before ordering) For others this is free for guests. Hence point deduction

I've been there three times and every time I leave upset. The staff speaks another language extensively and the "German" they try to speak is an absolute nightmare. Food has always been cold. But today the point came that I couldn't visit this branch anymore. The gentleman is just packing up my food and saying goodbye to his buddies (4 of them) each with a handshake and then touching my food, right in front of my eyes and I'm totally angry out of there... The waiting time for 2 burgers was 25 minutes and then they were still cold...

Stopped off again for breakfast. From today on, never again here. Ordered at the terminal. Within 5 minutes the tray arrived, brought by an extremely unmotivated employee, slammed onto the table without a greeting, and the table number plate was torn out of my hand: her eyes spoke, eat or die. It can happen, but only the coffee was hot. The scrambled egg wrap was cold and was already sticking to the paper. Maybe the company should check its branches occasionally.

The girl at McCafe was very kind to us on a cold and difficult day for us! I wish her and the entire staff health and strength)

The main thing is to put someone in the drive who doesn't speak German, coupons are only partially accepted

I find it outrageous when I order MC Cafe and the coffee comes from the machine. The wrap scrambled eggs was 🥶

Simply annoying to order here. After waiting forever, you never get what you ordered... but if you like cold burgers and watery cola, you've come to the right place

Ultra long waiting time and poor unfriendly service. It's best to give it a wide berth. Left after 40 minutes without any goods. Without words

You have to pay €1 for the toilet regardless of whether you ate there or not.

€1 per person for use of the toilet, despite consumption. The faucet and hand dryer in the toilet were broken.

Very slow, don't take your deposit back. Extremely rude

Toilet costs 1€, which you can then have charged. However, you then have to pay at the “cashier” and not at the terminal. The employees hardly speak German and then our order was recorded incorrectly and we only got half of it. After we asked nicely, we were just approached and the food was literally thrown onto our tray. Absolutely unfriendly, we've never experienced anything like that before. Incredible…

Table service with cold fries (all three portions), and no the place wasn't full at that time. A burger was missing, but was delivered without any problems.

Well, what can you say, we ordered ice cream and had a look towards the kitchen while waiting and you can see the employee making burgers and the food floating into his mouth again and again and then preparing citizens again, delicious without washing his hands

I am disappointed with my visit to this McDonald's branch. It's annoying that you have to pay for the toilet even if you get the money back when you order. What was particularly annoying was that after eating, when I wanted to quickly wash my hands again, I had to pay again. This really should be solved better. It was also quite cold in the restaurant - no heating on, even though it was wintry outside. Overall, the store seemed a bit disorganized and the service was not up to the standard we have come to expect from other McDonald's locations. There is definitely room for improvement.

I took a break there on a long car trip and charged my cell phone while I was there. I can't say anything negative about the hot chocolate. The toilet was rather negative. To use it you had to pay €1 before you could go through the passage. You can then redeem the euro at a km restaurant. Unfortunately, the toilet was completely dirty and wasn't even worth €0.01. I can't really say anything about the service itself. I'll never take a break there again.

Urgently go to the toilet first and then go to the cash register with the toilet ticket, otherwise you will pay for the toilet for each person, even though you are a customer! Not cool service.

Despite not being very busy, we waited forever in the drive-thru. Poor organization for vehicles whose order is not yet complete. This means everyone else has to wait unnecessarily.

Takes 1 euro for the toilet, Write on the receipt Pay at the terminal and redeem your voucher at the checkout. But that doesn't work if you pay by card. I see this as cheating.

More employees than guests, but still immense waiting times. There is actually no management here. Those assigned here for this task are a classic miscast.

How should I rate service if there is none? Choose elaborate food. Toilet has to be paid for. It's best to order your food beforehand because of the voucher 😜

Ich habe ein mal ein 6er MC plant bestellt. Aufgrund vorherigen Funden schaue ich bevor ich diese esse immer erst einmal nach. 3 von 6 waren aus Fleisch. Ich habe mich beim Service beschwert und eine weitere Packung (MC plant) bekommen. Alle 6 waren aus der Packung aus Fleisch. Bei der zweiten Beschwerde wollte man mir erst einreden dass das doch MC plant Nuggets wären... Als dann der, schätze ich, Manager dazu kam bestätigte er meine Aussage. Ich bekomm eine weitere MC plants Box. Am Platz stellte sich heraus das wieder 3/6 aus Fleisch waren. So was unverschämtes.

We were standing in line in the drive and had previously ordered via the app. We were at the ticket counter and had to wait forever until we were able to witness a tragic, exciting spectacle why it didn't go any further. The lady with the order in front of us was in the wait here parking lot. Apparently there was something wrong with the order. When she received the missing goods after an endless wait, of course everything was cold. In addition, the drinks were still missing (the ones that were in front of us at the counter) when she had to get out because nothing was still right, the waitress freaked out, there was even a pack formation among the employees, he wasn't acting like a dog treat him... not even the manager could calm him down, what a spectacle for all the guests... visibly annoyed the lady left and after what felt like an eternity and it was our turn. Unfortunately it was only checked cursorily, I had to go back in. Caprisonne was missing, and I was still annoyed by the incident. 1 minute later on the motorway I noticed a bigmac was missing... and at that price... not even 1 of the three sauces ordered for the nuggets were right. Not getting shit from 2 customers in a row…. Incompetence, indifference or rip-off? One time you can't even pack a stupid bag properly even though three men were busy with it...

We were there, unfortunately some things were cold and it wasn't particularly clean. The only positive experience was the nice lady in service who brought the tablets to the tables! I think it's outrageous to take money to use the toilet when it's broken and dirty!

The best McDonald's in a long time. During our visit, they were patient with children and immediately helpful with our concerns. Thank you!

You have to wait 45 minutes until your food is ready. Take along

Money is now also being charged for dirty toilets. The €1 voucher will no longer be of any use if you go to the toilet after eating.

It's not okay that you have to pay for the toilet despite eating!

Bad, bad and bad, like (almost) everything at Pfefferhöhe! Toilet fee 1€, also for customers!?! Not even the McDonald’s branch at Zoo Station allows this! Everything takes forever and politeness -> nil. The children's cube as an “outdoor playground” is only available from around the 4th to 5th. LJ can be used because a minimum height of approx. 100cm is required, otherwise you simply can't get up! For smaller children, it's just frustrating! The changing room was not easily accessible and the child had to be changed on the floor! Why the McDonald’s GROUP accepts all of this remains a secret! No recommendation. Never again!

€1 for using the toilet, even though we ate in the restaurant. Toilet completely dirty Tables and floor dirty Ice cold in the whole McDonald's, when we left we had ice hands and feet. Cafe and burgers were ok

We waited an unbelievable 30 minutes for our order, only to receive everything completely cold - burgers, coffee, fries - everything. I complained immediately and said I wouldn't accept it because the food had to be warm. But really cold! The shift manager came to us and assured us that everything would be redone. However, after just five minutes we received the cold order again. This is an absolute disgrace. There are also many things that urgently need to be improved: Your entire team should be trained, because obviously no one knows in which order the orders should be packed on the monitor. It's just chaos. The employees do not accept instructions from the shift manager and do whatever they want. While we were waiting, we noticed that several customers had contacted the staff with complaints and complaints. The staff's response every time was simply: “I have no idea.” Is that an appropriate answer? Absolutely not! What is particularly important to me: Food that is returned must be disposed of and must under no circumstances be resold! I observed several times today that returned items were simply put back on the shelf for further sale. This is not only unhygienic, but also extremely unprofessional. I know the concept of McDonald's well: orders should be freshly prepared and the customer should get their order as quickly as possible. Unfortunately, there was no sign of this during my visit. Regarding the staff: The employees are unfriendly, can't even communicate in German and constantly have misunderstandings among themselves. Despite this disappointing experience at your Rasthoff Pfefferhohe branch in 36304 Alsfeld, I wish your company continued success and hope that such problems will be resolved soon to bring the service back to the usual McDonald's level.

50min waiting time world record

20 minutes waiting time because too many orders are placed for too few staff - ok Due to the hustle and bustle I got the wrong nuggets, this was corrected. When I later noticed that instead of a Mc Plant, there were Mc Plant nuggets in the bag, I was somewhat incredulous but then given the burger. Thanks : ) Conclusion: Maybe the branch manager should hire 2 more people during peak times.

Very bad service, after waiting half an hour I gave up the money and left

Many things wrong with this McDonald's. Complicated pay system for toilets. What happens if you need to use them at end the meal. Waited 20 minutes for food by which time burger was cold. Staff didn't take any interest in the delay