McDonald's in Alsfeld

MC Drive order: 1. I haven't received an invoice, 2. After payment I was refunded the remaining amount, 5 euros were missing. 3. After checking the order, 1x nuggets were missing This is not a coincidence!!

Toilets behind a barrier for a fee. During my visit at the end of October 2024, these could only be redeemed at Mc Cafe. No code to redeem at the food vending machine. Also: It doesn't seem very inviting, I absolutely can't recommend stopping here! And I can also confirm the thing about forgetting things. I've been there several times, but I'll NEVER stop there again in the future.

Friendly staff... Some charging stations in the area. Negative But you have to pay for the toilet (1€) and you only get 60 cents back when you order. (Therefore, if possible, go to the toilet before ordering) For others this is free for guests. Hence point deduction

I've been there three times and every time I leave upset. The staff speaks another language extensively and the "German" they try to speak is an absolute nightmare. Food has always been cold. But today the point came that I couldn't visit this branch anymore. The gentleman is just packing up my food and saying goodbye to his buddies (4 of them) each with a handshake and then touching my food, right in front of my eyes and I'm totally angry out of there... The waiting time for 2 burgers was 25 minutes and then they were still cold...

Stopped off again for breakfast. From today on, never again here. Ordered at the terminal. Within 5 minutes the tray arrived, brought by an extremely unmotivated employee, slammed onto the table without a greeting, and the table number plate was torn out of my hand: her eyes spoke, eat or die. It can happen, but only the coffee was hot. The scrambled egg wrap was cold and was already sticking to the paper. Maybe the company should check its branches occasionally.

The girl at McCafe was very kind to us on a cold and difficult day for us! I wish her and the entire staff health and strength)

The main thing is to put someone in the drive who doesn't speak German, coupons are only partially accepted

I find it outrageous when I order MC Cafe and the coffee comes from the machine. The wrap scrambled eggs was 🥶

Simply annoying to order here. After waiting forever, you never get what you ordered... but if you like cold burgers and watery cola, you've come to the right place

You have to pay €1 for the toilet regardless of whether you ate there or not.

Ultra long waiting time and poor unfriendly service. It's best to give it a wide berth. Left after 40 minutes without any goods. Without words

€1 per person for use of the toilet, despite consumption. The faucet and hand dryer in the toilet were broken.

Very slow, don't take your deposit back. Extremely rude

Toilet costs 1€, which you can then have charged. However, you then have to pay at the “cashier” and not at the terminal. The employees hardly speak German and then our order was recorded incorrectly and we only got half of it. After we asked nicely, we were just approached and the food was literally thrown onto our tray. Absolutely unfriendly, we've never experienced anything like that before. Incredible…

Table service with cold fries (all three portions), and no the place wasn't full at that time. A burger was missing, but was delivered without any problems.

Well, what can you say, we ordered ice cream and had a look towards the kitchen while waiting and you can see the employee making burgers and the food floating into his mouth again and again and then preparing citizens again, delicious without washing his hands

I am disappointed with my visit to this McDonald's branch. It's annoying that you have to pay for the toilet even if you get the money back when you order. What was particularly annoying was that after eating, when I wanted to quickly wash my hands again, I had to pay again. This really should be solved better. It was also quite cold in the restaurant - no heating on, even though it was wintry outside. Overall, the store seemed a bit disorganized and the service was not up to the standard we have come to expect from other McDonald's locations. There is definitely room for improvement.

I took a break there on a long car trip and charged my cell phone while I was there. I can't say anything negative about the hot chocolate. The toilet was rather negative. To use it you had to pay €1 before you could go through the passage. You can then redeem the euro at a km restaurant. Unfortunately, the toilet was completely dirty and wasn't even worth €0.01. I can't really say anything about the service itself. I'll never take a break there again.

Urgently go to the toilet first and then go to the cash register with the toilet ticket, otherwise you will pay for the toilet for each person, even though you are a customer! Not cool service.

Despite not being very busy, we waited forever in the drive-thru. Poor organization for vehicles whose order is not yet complete. This means everyone else has to wait unnecessarily.

Takes 1 euro for the toilet, Write on the receipt Pay at the terminal and redeem your voucher at the checkout. But that doesn't work if you pay by card. I see this as cheating.

How should I rate service if there is none? Choose elaborate food. Toilet has to be paid for. It's best to order your food beforehand because of the voucher 😜

More employees than guests, but still immense waiting times. There is actually no management here. Those assigned here for this task are a classic miscast.

We were standing in line in the drive and had previously ordered via the app. We were at the ticket counter and had to wait forever until we were able to witness a tragic, exciting spectacle why it didn't go any further. The lady with the order in front of us was in the wait here parking lot. Apparently there was something wrong with the order. When she received the missing goods after an endless wait, of course everything was cold. In addition, the drinks were still missing (the ones that were in front of us at the counter) when she had to get out because nothing was still right, the waitress freaked out, there was even a pack formation among the employees, he wasn't acting like a dog treat him... not even the manager could calm him down, what a spectacle for all the guests... visibly annoyed the lady left and after what felt like an eternity and it was our turn. Unfortunately it was only checked cursorily, I had to go back in. Caprisonne was missing, and I was still annoyed by the incident. 1 minute later on the motorway I noticed a bigmac was missing... and at that price... not even 1 of the three sauces ordered for the nuggets were right. Not getting shit from 2 customers in a row…. Incompetence, indifference or rip-off? One time you can't even pack a stupid bag properly even though three men were busy with it...

Ich habe ein mal ein 6er MC plant bestellt. Aufgrund vorherigen Funden schaue ich bevor ich diese esse immer erst einmal nach. 3 von 6 waren aus Fleisch. Ich habe mich beim Service beschwert und eine weitere Packung (MC plant) bekommen. Alle 6 waren aus der Packung aus Fleisch. Bei der zweiten Beschwerde wollte man mir erst einreden dass das doch MC plant Nuggets wären... Als dann der, schätze ich, Manager dazu kam bestätigte er meine Aussage. Ich bekomm eine weitere MC plants Box. Am Platz stellte sich heraus das wieder 3/6 aus Fleisch waren. So was unverschämtes.

We were there, unfortunately some things were cold and it wasn't particularly clean. The only positive experience was the nice lady in service who brought the tablets to the tables! I think it's outrageous to take money to use the toilet when it's broken and dirty!

The best McDonald's in a long time. During our visit, they were patient with children and immediately helpful with our concerns. Thank you!

Money is now also being charged for dirty toilets. The €1 voucher will no longer be of any use if you go to the toilet after eating.

You have to wait 45 minutes until your food is ready. Take along

It's not okay that you have to pay for the toilet despite eating!

Bad, bad and bad, like (almost) everything at Pfefferhöhe! Toilet fee 1€, also for customers!?! Not even the McDonald’s branch at Zoo Station allows this! Everything takes forever and politeness -> nil. The children's cube as an “outdoor playground” is only available from around the 4th to 5th. LJ can be used because a minimum height of approx. 100cm is required, otherwise you simply can't get up! For smaller children, it's just frustrating! The changing room was not easily accessible and the child had to be changed on the floor! Why the McDonald’s GROUP accepts all of this remains a secret! No recommendation. Never again!

€1 for using the toilet, even though we ate in the restaurant. Toilet completely dirty Tables and floor dirty Ice cold in the whole McDonald's, when we left we had ice hands and feet. Cafe and burgers were ok

We waited an unbelievable 30 minutes for our order, only to receive everything completely cold - burgers, coffee, fries - everything. I complained immediately and said I wouldn't accept it because the food had to be warm. But really cold! The shift manager came to us and assured us that everything would be redone. However, after just five minutes we received the cold order again. This is an absolute disgrace. There are also many things that urgently need to be improved: Your entire team should be trained, because obviously no one knows in which order the orders should be packed on the monitor. It's just chaos. The employees do not accept instructions from the shift manager and do whatever they want. While we were waiting, we noticed that several customers had contacted the staff with complaints and complaints. The staff's response every time was simply: “I have no idea.” Is that an appropriate answer? Absolutely not! What is particularly important to me: Food that is returned must be disposed of and must under no circumstances be resold! I observed several times today that returned items were simply put back on the shelf for further sale. This is not only unhygienic, but also extremely unprofessional. I know the concept of McDonald's well: orders should be freshly prepared and the customer should get their order as quickly as possible. Unfortunately, there was no sign of this during my visit. Regarding the staff: The employees are unfriendly, can't even communicate in German and constantly have misunderstandings among themselves. Despite this disappointing experience at your Rasthoff Pfefferhohe branch in 36304 Alsfeld, I wish your company continued success and hope that such problems will be resolved soon to bring the service back to the usual McDonald's level.

20 minutes waiting time because too many orders are placed for too few staff - ok Due to the hustle and bustle I got the wrong nuggets, this was corrected. When I later noticed that instead of a Mc Plant, there were Mc Plant nuggets in the bag, I was somewhat incredulous but then given the burger. Thanks : ) Conclusion: Maybe the branch manager should hire 2 more people during peak times.

50min waiting time world record

Many things wrong with this McDonald's. Complicated pay system for toilets. What happens if you need to use them at end the meal. Waited 20 minutes for food by which time burger was cold. Staff didn't take any interest in the delay

Very bad service, after waiting half an hour I gave up the money and left

Es ist ein Wunder geschehen! Die Croissants und der Kaffee besser als in den Cafés in Alsfeld. Ich hoffe es bleibt so, denn seit Jahren waren die Croissants nicht so gut, gar nicht gut. Aber heute, Hallelujah

It started with frayed pieces of paper hanging everywhere with references to the 3G rule. But no one who came was checked. Then the note simply leaves you behind. The Mühlheim branch can explain to you well how it works. Everyone would be checked even at peak times. Then I placed the order on the touchscreen and paid at the counter because I only had cash with me. An extremely motivated employee (note the irony) then came to collect. The junior bag was placed on the tray to be filled, so far so good. The things that come in there were simply thrown in from 10cm. Something like that just doesn't work in front of the customer. Collected our order and looked for a table outside. All the tables were dirty, so we went in and eventually found one. While we were eating, the lady went around with a rag and a spray bottle. What happened next actually made me look at it several times because I thought you couldn't be that bold. The woman repeatedly pressed the cloth against the spray opening of the cleaning bottle, but did not pull the trigger. With a dry cloth and to preserve appearances, ALL tables were smeared inside and out. In the sunlight you could clearly see how a table was simply smeared after being wiped. This is especially dangerous to health these days if done intentionally. At McCafe, an employee next to the shift leader washed his hands and then took the same paper towel from his hands to wipe the work surfaces. I like going to MCD but that was the last straw. I will also forward this via email accordingly. AS

You simply wait 50 minutes for your food, still have to ask despite table service and then receive cold fries with your meal. Absolutely not recommended!

The staff are having fun instead of working. 25 minutes of waiting for carts with little traffic. Some joke. If they started working instead of working, it would be better.

The toilet now costs €1. The voucher can only be redeemed here. Bad if you want to wash your hands after eating. Whether this is permitted under the Restaurant Act is a good question. From today on there will no longer be a point of contact for us.

Unfortunately, German is often not understood here.

The menu tastes and looks the same as always, but what I find absolutely outrageous is that there is a pay toilet with a barrier in this branch. Of course you can redeem the coupon when ordering/paying. But only directly at the counter. Simply washing your hands is not possible either.

It's always a struggle to order, because when it comes down to it, only 10% of the workers can speak German properly. You have to repeat everything several times because nothing is understood and then you keep getting the wrong food packed. Plus, the friendliness is lacking very much to be desired. In the exceptional case that everything SHOULD work, the food there actually tastes quite good.

The food and service at the DriveIn were always very good. But I have to honestly admit that I wasn't there during peak hours. Otherwise, the restaurant was very crowded on a Sunday and the toilets had a lot of visitors (you have to pay) it's just a large rest stop right on the A5.

How do you decide to use Sanifair here? You can no longer order via the app because you have to redeem the shitty voucher for €1. As a result, you need extra staff for cash payments. And you can't wash your hands after eating because it's not even worth €1. Absolutely stupid!

It's not possible to have to pay to wash your hands after eating. We were there with 3 children, so we had to pay 5 times before eating and 5 times after eating. I didn't expect that

I would give ZERO stars, but unfortunately that's not possible! Large fries half empty! 2 cheeseburgers are missing, 1 voucher didn't work at all. Really a disgrace! You can't go there anymore.

You pay 1 euro for the toilet. Then you won't get your money paid out just because you can't clearly understand the information on the voucher.

The first McDonald's I've been to where using the toilets costs an extra 1 euro. Toilets are not very clean. You will then receive a €1 voucher in return for using the toilet, which you can only redeem if you pay in cash. Orders are only possible via terminals. Contactless payment possible at the terminals, cash payment at the cash registers. Eat typical McDonald’s. Overall, it takes a lot of getting used to. Probably won't eat here again.

McDonald's. What can you say? Became a bit expensive.

Big Mac very dry, MCDONALD'S saves too much on the sauces. Those were the last...

Today, after an hour-long drive, my wife was looking forward to a cheeseburger, I ordered an M menu and chicken nuggets. When we got home we discovered that the cheeseburger was missing from the bill and it was paid for... a no-go in today's world. Never again thank you!!!

Toilet access is only possible for 1 euro, you get a voucher for 1€. Service thought 0! Last visit to this branch!

Totally overcrowded, unfriendly staff, technology usually doesn't work so the staff has to call the numbers, it's just stupid when the staff can't do the numbers in German or English! We waited about 40 minutes until we could sit at the table and eat. Parking is also a disaster, to get to the drive you have to drive through the parking lot, due to the high volume of visitors to the rest stop, electric cars, hotel visitors and the arcade and the suppliers unloading in this parking lot, you can imagine what because sometimes things go wrong! Therefore not recommended.

I hadn't realized there were order machines there. It's a good idea in itself if you get used to using the machine.

Nice staff and tidy store. People like to come here

We had to wait quite a long time for our breakfast, even though it wasn't too busy. It was still very hot when it came to the table. But I can't say anything more positive... The employees all seemed quite annoyed and not very friendly. What we find really impossible is the fact that as a paying McDonald's customer you now have to pay money to go to the toilet! Yes, you can have the coupon applied to your order and get the amount back - but ONLY if you use the toilets BEFORE eating and then order directly from an employee at the counter. If you don't use the toilet until you leave or if you want to wash your hands again after eating, you'll pay in full for the toilet - even though you've left quite a bit of money there for your meal! Disgraceful!!

The toilet costs €1, completely outrageous. How is this supposed to work with a family with children? The redemption is a bad joke: you order at the machine, then have to choose cash and go to a checkout counter with the receipt. You can then also pay with a card but you have to wait forever and there is a real media disruption. How should I clean my hands after touching the machine or eating: pay €1 again?! By the way, the toilet was dirty, there are no paper towels and you stand in a pool in front of the urinal. Outrageous to charge €1 for this.

Had to wait 25 minutes for 2 cheeseburgers

Quite okay for a McDonalds. Highly dependent on crowds.

Worst McDonald's I've ever experienced. The cappuccino comes from a cheap WMF gastro machine, which is hidden behind a panel (a portafilter machine exists, but is not operated) Toilets cost 1 euro Service unfriendly and overwhelmed

And there are cheeseburgers without meat!

It wasn't really busy and we had to wait 30 minutes for our food and then it wasn't even complete. It wasn't until I asked again after 15 minutes that I finally got the rest. No wipes in the boxes or on the tablet. You had to pay to go to the toilet and then some of them were broken. The staff didn't really seem on point and were quite uncoordinated. I'm not used to the quality and service from the chain.

Very unclean toilets, you have to pay to go to the toilet in the restaurant even though there is no rest stop. Accompanying small children to the toilet is almost impossible. Very disappointing. The toilet for people with reduced mobility was not cleaned, the changing table and diapers smelled extremely unpleasant and the safety device - SOS detector was not connected/capped.

Toilet costs 1€, you only get the money back when you order in person at the terminal. Long queues are inevitable there. Won't come back.

Great service, fast delivery and good food. Strange toilet solution, you pay and recieve an voucher that you then can use for the same amount discounted from you order.

Always good with the right people

Full but well organized, food ok, McDonald's just.

No free customer toilet, all the €1 coupons annoy me. Therefore, avoid such shops. Otherwise it's a McDonald's.

Here, as a customer, you even pay for the toilets

1€ for the toilet at a McDonald's -> 1 star on Google Maps 🤝🏼

These dogs forgot 2 whole burgers in a €30 order, even though I asked if everything was included and I was told yes. Juice shop

The very last branch! Toilet costs €1, even though I'm a guest there. This euro can be used for consumption, but who goes to the toilet first and then orders? You also can't even wash your hands after eating because you can't even get to the sink!!! It doesn't work at all. Nuggets are also cold and “floppy”. BigMac tasted funny. Give this branch a wide berth!!!

07/28/24 - 20:53 Ordered food (eat on site) and paid in cash as we had 2 euro toilet credits - 9:40 p.m. asked how long it would take / put off in a very rude and unfriendly manner - 10:00 p.m. placed at the counter until we got our food - Unfortunately it wasn't just us that evening, many waited over an hour for their food - Cola, Mc Rip, French fries, 2x cheeseburgers, 2x chicken burgers, unfortunately everything was cold - Tables stuck - Toilet was clean have been there several times, it was on July 28th. the last time for us 2 stars because the gentleman kindly took care of the order

Juice shop - McCafe is open, checkout on. No service.

Clean and nice McDonald's, the food was freshly prepared but a 30 minute wait for 3 burgers and 2 coffees could be improved

The people in the drive never understand the code and the waiting time of 20 minutes until you can place your order and 45 minutes before you have your food is over. Milkshake warm and eat cold 👌🏻

Very child-friendly, nice staff Only the milkshake is not recommended

Worst McDonald's I've ever been to! The staff is absolutely slow and incompetent, orders pile up and are not bagged... Plan to wait at least half an hour and then check the order because things tend to be forgotten! Oh yes, and you also have to pay for the dirty toilet 🤣 The coupons for this are not accepted at the machine.

Very long waiting times, the display doesn't work and one euro is charged for a dirty, smelly toilet. One star for the friendly staff, who still remain friendly despite the number of customers.

This really only exists in Germany!🫣 No washing hands without first paying 1 EUR for the toilet. Especially cool if you have children with you. 🙄 After eating, the same game again, only with the difference that you don't actually want to redeem the voucher again.

I can agree with all previous speakers on all counts. Avoid the Megges, go to the KFC opposite. Everything goes as usual and uncomplicated. A cancellation due to a 40 minute wait for 4 burgers was refused. Got 2 burgers and got the other 2 burgers about 12 minutes later after asking twice. Everything was communicated very unfriendly. Food tastes like yesterday, staff is completely overwhelmed, you have to ask several times and if necessary. In my case, you have to pick up some of the food yourself several times. A 10-minute grab for fast food for a small hunger on the highway turned into an hour-long cramp. And the 1 euro for the toilets... well that was the smallest problem... but yes, every time you go to the toilet you also pay 1 euro for the sink for a 1 euro voucher.

The food is as every mc donalds, but The service was awful. Waited 20 minutes on 10 cheese burgers and 3 cokes. And for The record they weren’t busy at all. There were maybe 5 orders in total with 10 workers on the job. We could see them just eating nuggets inside of the kitchen multiple times while we were waiting. Worst Mc Donald’s I’ve ever visited.

Only bad Staff rude Left without eating

Sehr unverschämtes Personal Schlecht Deutsch Sprechend Sauberkeit mangelhaft Nach mehrmaligen Versuchen am Terminal und dann an der Kasse ohne essen gefahren Echt nicht zu empfehlen

These new displays make everything even slower, it feels like chaos, there is no clear customer guidance about what to do and when. Just sucks

bad service. Waited more than 30 minutes in the drive in for food. Toilet costs money. Card device does not work with card. Order was not taken correctly and had to be ordered again at checkout

Customers shouldn't be charged to use the toilets.

Toilet can only be used against payment. You do get a coupon, but you have to wait in line to redeem it because it can only be used if you pay in cash... logically everyone is overwhelmed

Extremely unreliable. No ice cream (Organic MC Freezy), no ketchup included! He couldn't distinguish the coffee from the Spreit🤦 And can you believe me what's going on in my back seat now?! Now they learn to hate it (McD). I wouldn't have thought.

The worst McDonald's I've ever been to. Air conditioning didn't work at 30 degrees. You have to pay 1 euro for the toilets (which can be credited with the food). I swapped Cola twice because it wasn't carbonated, then took Fanta. The same thing. Management looked into it themselves, anyway. Cheeseburgers were overly salty and also extremely peppery. You couldn't eat it. How can you run the store like that?

They have the chicken nuggets on the menu, so I go there every time I drive north.

This is the only McDonald's we've ever regretted going to. The people who work here are not interested in you because they talk among themselves. First time we waited so long in a McDonald's and our food was cold and our drink had no acid. A complete waste of time and money. Where is the manager of this McDonald's? Please take care of that!!

Selten schreibe ich eine Bewertung. Aber hier muss ich sagen der MC wird immer schlechter. Essen ist nur noch lauwarm. Die Sauberkeit, insbesondere bei den Toiletten, läßt sehr zu wünschen übrig. Echt schade - das Restaurant hat massiv abgebaut. Besser ein anderes anfahren.

Very very careless, they brought this watery drink with ice, made me wait for a long time, and the burger was not packaged, it was as if it was stuffed into the package. I do not recommend this location at all.

Nothing special. Just normal McDonald’s.

Caves bad. Especially the staff!!!

Worst Mac drive I've ever visited. Food cold, no napkins, forgot ketchup and 2 euros more expensive than normal. Never again.