McDonald's in Ludwigshafen am Rhein

Well, the fact that you took out my wrap is already crazy. But the fact that you're now taking out my favorite burger is crazy. I've had enough of this, or I'm going to Burger King. Best wishes, your regular customer.

Cheeseburgers were lukewarm, selling something like that is outrageous

Unfortunately, everything was very dirty, and even though it was quiet, we had to wait over 20 minutes for our order. When we asked, a rude employee, who acted like she was working, told us they had been waiting for over 20 minutes and laughed at us. There was trash everywhere, and to top it all off, the food was still cold. I'll avoid this branch and go somewhere else instead.

Well, I always have the worst wait times there...you get forgotten about and then they tell you every time, "Sorry, it's so busy," even though it's half as busy as in Mannheim, and it goes faster there. I waited 17 minutes for two 6-packs and two fries. And then another 10 minutes for one 9-pack. What a nerve...it should be called slow food, not fast food 🤫

You literally stand in the Mc Drive-In here for ages, anytime, anywhere. This place can't seem to get the hang of serving people efficiently...this is slow food, not fast food. Instead of two, they only have one window open, and they do everything...one person, who's always incredibly slow. I've started driving to Rheingönheim because the people on Bruchwiesenstraße can't seem to work any faster. You can sometimes be stuck in the Mc Drive-In here for 20 to 30 minutes when there are only three or four cars in front of you.

The staff was extremely slow, occasionally forgetting to bring our orders to the table. Unprofessional and unfriendly. I won't be going back. 👎👎👎

Customer service was nonexistent. I wanted to report something about my food and was ignored by a man who simply waited and then walked away. My complaint was about the insect in my drink, which was really disgusting...

Honestly the worst McDonald’s I’ve ever been to.

Worst McDonald's. Nuggets and burgers were cold, fries were completely missing, and the staff were unfriendly. If I could give zero stars, I would. NEVER AGAIN

It couldn't be more impersonal and tasteless. Every two years, I still test it and realize I should have left it alone. It's really bad and totally overpriced. Lunch at any cafeteria is better and cheaper 😉

I wanted to redeem a coupon using points I'd saved. We were rudely informed that we were half an hour early, even though the online and noticeboard stated that the branch had been open for half an hour. I was looking for a café.

I have found an insect in my french fries and the boss wasn’t accepting it and said that it was our fault, the health department sould make a visit immediately.

The food was more bad than good. The service was very unfriendly, perhaps because they spoke very poor German and had trouble understanding us. They packed us a double portion of chicken nuggets, but they didn't have the squeeze bags for the kids. They didn't have the toy figures either, and when we asked, they didn't know what we meant. Since our paper bag ripped open (our own fault), we wanted a new one. They told us it was our own fault! Huh? Because of a paper bag??? And we also had to carry our drinks (four) individually. We won't be going to this place again 🤢😠

I ordered from McDonald's in Ludwigshafen – an hour after we'd been waiting, there was a dead insect between the fries! We reported it immediately and, of course, said we couldn't accept the food under these circumstances. What happened next was unbelievable: The manager argued with us, yelled at us (!), and we were banned from the premises. For what, exactly? For not wanting to eat insects? Instead of apologizing or taking responsibility, we were treated like troublemakers. I've never experienced anything like this. This is not only a blatant violation of hygiene standards, but also a complete failure in dealing with customer complaints. I have documented the incident and will report it to the responsible health authority. McDonald's – shame on you!

Terrible service, dirty hall. We ordered two colas, waited for 15 minutes, they poured half a glass, they had no ice (it was +30 outside), it turned out there were no lids for the cups and no straws either... They really ruined the mood!!!

Waited 40 minutes, ordered online. They take 5-10 minutes per car. Absolutely incompetent.

Excellent McDonald's, everything is clean and we were able to get our order quickly

We waited 27 minutes for our food in a nearly empty restaurant. Not recommended.

Long story Food ordered from the vending machine with table service 1x Happy Meal with cheeseburger, fries, ketchup, water, and an apple cone, & of course, the toy. 2x McSmart Meals & 1x 9-pack Nuggets Meal. When the food finally arrived, ALL drinks and sauces, as well as the apple cone, were missing. I immediately spoke to the employee about it, and she said everything was fine and walked away!! I went to the front with my receipt and told another employee what was missing. She immediately got louder and said that she had prepared our tray and nothing was missing. Then I asked her to please come with me and check for missing items. Her response was that I had packed the items in my purse so I could get double. After much back and forth, one of her colleagues made the drinks and told her to give me the sauces, whereupon she picked up two ketchup cones and threw them on me. We left because I can't stand for this kind of behavior. Better give this McDonald’s a wide berth.

Food ordered came after about 2 hours and everything was cold never order again

Update from June 20, 2025: So far, everything's been fine, BUT I discovered an absolute NO-GO at home. There were dried blood stains on one of my two Coke cups. An employee had apparently touched the cups while bleeding. Unfortunately, I didn't notice it when I received them. That's disgusting and a health hazard!! The processing speed has improved... everything was great at McDrive, quick as a flash, and everything was in the bag 👍

Not recommended, very dirty, just walking around and no one cleans the tables

Stop McDonald. You don't expect star food. Normal class fast food. It's ok for every now and then. If only they would stop driving up prices so much

The server and elutasito are very rude. The order was also refused. He spoke in disgusting peasant language

I've only ever experienced such a dirty McDonald's in London. Disgusting when the food was prepared the way it looks here. We get all kinds of diseases here

No...this is the first time I've experienced that table service, although stated, doesn't work. Food is put aside until it gets cold if you don't hear the number calling. Incredible

Everything came back to me, the staff was unfriendly and stressed. Toilets 🚽 dirty floor as well. Never go there again

I just ordered a mc crispy and instead of burger meat there was a chicken nugget in it for €10. The menu was a disgrace

If there's another McDonald's on the way, go somewhere else I was very hungry so I came there around 00:00... You can only order from two machines because the others are broken. The tables are all smeared and dirty. There is rubbish everywhere and when the trays are handed out everything piles up and falls down. In the women's toilet one toilet seat was dirty, in the other cubicle people were pissing in the corner. I pointed this out to the staff and that's what they came up with: we'll be closing soon and then we'll be cleaning... it closes at 3, not 1:30... well, I was really disappointed. I was just hungry but next time I'll think about it again.

I've never seen a McDonalds so dirty, not even right next to a club on a Saturday night. The floor was sticky, all the tables were littered with drinks and leftover food.

Opening hours until 02:00 and from 00:00 all doors are closed.

Although this store is officially open until 3 a.m., as in my case at 1:30 a.m. they only serve via drive in. Many customers don't know this and then have to queue at the drive inn.

I will never go there again. Dirty, cold food.

Prommersberger super Alba at Maccii Donaldi

Very nice McDonalds but unfortunately the prices are getting higher and higher.

Order went to SB Terminal very quickly. Our place with a table was pretty dirty, which spoiled the visit a bit. Staff friendly

We ordered mc chrispy curry extra without cheese. There was also a label without cheese on the lid. But it was with cheese. We also ordered spicy nuggets. These were completely forgotten but paid for. That was our last visit to mc bruchwiesenstraße.

I would like to politely ask you to ensure increased cleanliness. I am aware that speed is of paramount importance in the fast food sector, but cleanliness should not be neglected.

For everyone who loves delicious food and refreshing drinks, this place will be satisfying ;)

Well located..It's inconvenient from the parking lot to the restaurant. The tables weren't all clean after lunchtime

I give this mcdonals a 5/5 because it is next to my school

disaster Never again Totally disorganized After the order wasn't ready after 20 minutes, we were told when we asked that it would be ready soon. After another 10 minutes she still wasn't finished. Demanded money back and got it. So much for fast food

Hin und wieder fehlt was von dem was man sich bestellt hat.

I've just been standing at Mc Drive for over 20 minutes...

The dirtiest McDonald's I've seen in a long time: the tables and seats are smeared with leftover food everywhere. Toilets dirty. The whole store looks unkempt. Hardly any staff to be seen. Two of our burgers came with very spicy sauce, even though they weren't ordered spicy. After all, the exchange was free and with compensation for the kids.

I never wait so long for my order at any McDonald's

The service was outstanding. I particularly noticed the employee Nik very positively. He was very accommodating and had an attentive and friendly demeanor.

Disorganized, chaotic, faulty, disastrous branch

Disaster. Fries without salt... Cheeseburger was a chicken burger... Forgot ketchup... Booked table service, have to collect. Employees probably totally overwhelmed.

very very bad this branch is no longer visited there were 4 things missing from my order when asked I only got stupid looks instead of telling the customer ok sorry I made a mistake the employee was very unfriendly it wasn't the first time something was missing If you spend €55 in the store then I want to get what I ordered

I've been a McDonald's customer for more than 40 years now, but today was definitely the last time. Food as usual but, ambience well, tables dirty, toilet even more dirty, service, what's that?. But especially the male employee. Offensive and racist. I politely just asked for a wooden knife to cut the M Burger into two parts. His serious answer: Do they want to stab people? When I asked to speak to the managing director, he replied that there was no managing director here. Then my wife and I left the food and left. A disgrace of "human" I have to emphasize that the young lady who took our order was very friendly.

Typical McDonalds but at least fast and reliable, which not all of them are

Everything is dirty, furnishings are broken, food takes forever and a lot of things come differently than ordered, it's best to avoid, McDonald's Germany would have to intervene here

The long waiting times in the evening are unacceptable due to the individual handling of each vehicle. In addition, the parking lot is in need of renovation.

I totally got the mini burger instead of the double cheeseburger

Very messy. Staff completely annoyed.

The chicken nuggets were not as usual but much darker and burnt apparently because of the holidays they were fried twice!!!! Pictures speak for themselves! Why do you do this to your guests, especially children who are really looking forward to their food from McDonald's? I was speechless!

Food is cold, the food is not cooked through Don't listen when ordering Not recommended

The rest of the clientele is not pleasant.

As an emergency service, we were forced to eat here as the only open restaurant at night. Since the indoor area is closed early and we can't fit through the drive-thru with the ambulance, we have to walk through, whether in rain, snow or cold. Of course I can understand if someone complains that the emergency services are “pushing ahead”, but unfortunately we don’t have the luxury of standing in line for 20 minutes in a heated car and certainly don’t have the time to wait that long. So far we have always been served, tonight we were rejected, we have to queue. Our explanations were ignored. It's a shame... This branch is no longer recommended as an emergency worker.

It's a disgrace that there is no table service in this McDonald's even though it is offered. Now I had to get my own food, what a disgrace.

Its very pathetic.I have ordered one Burger and Mc Flury.Waited long for that order! I haven’t received my order or i havent get my money back.Very bad experience!!!!!!

Went to Mac Donalds at around 11 p.m. The burger and fries were almost cold, and the fries were also limp. You can save yourself going here

Unfortunately, it was very sobering after two visits. Coffee machine broke today, but no excuse... Just an annoyed comment.

Enough staff there, but absolute chaos. Private ones are preferred, and then there's something else and that. Now wait 30 minutes.

McDrive a complete disaster. We waited 45 minutes for our food to arrive and there were only 5 cars in the queue…

It took forever and everything was full of assistance...

To my surprise, the store was clean and the employees were friendly at this time of day

Open until 2:00 a.m 00:24 a.m. to Craziness

Everything was dirty. Not a clean table. It was only a third full and still everything was dirty. Employees were also extremely overwhelmed and unfriendly. There was shouting throughout the store by the employees because, for example: Children are in and out... McDonald's used to be for children... at least those days are over in LU.

Staff urgently needs to be changed. Where these 3 stars come from is also questionable. Far too slow, unfriendly and unfortunately fluctuating competence.

It can't be that you have to wait from 8:20 p.m. to 8:45 p.m. for two drinks and a hamburger. Preferably 0 stars

As so often, dirty. And the fact that a man then has to swing the rag himself to sit down says it all.

The worst store ever, waited 40 minutes on Mc Drive like almost every time They also forgot sauces.

I like the system with the order terminals. But the term "fast food" is no longer appropriate, the time from order to serving is also reached by some "real" restaurants. This is probably due to the increasingly wide range of products. McDonald's.

Waiting times are not normal, even if there isn't much going on you have to wait a long time. And if they offer hot chocolate then you have to be able to do that too!

There are almost 80 people sitting in the shop, actually 80 people maybe even more. I wanted to order and was told I needed a mask. Unfortunately I didn't have any with me. But I don't really understand. Of course, maybe I should have had a mask with me. But really now?!!!! I drove over to Burger King and placed my order there, it worked wonderfully even without a mask because there were only four people in the restaurant.

Worst McDonald's I've ever been to. Unfriendly and incompetent staff. The cash register system failed and the online order did not go through. But instead of explaining this to us in a friendly manner, the shift leader just said: it doesn't work. I explained to him that I had two crying children in the car and what options there were. He would only comment on this with the words: I don't care what happens to your customers. One star is way too much for this dirty juice shop.

It is a great place to go with friends, there are no words for it, the atmosphere is very good, the place is very good. This is what you need to know about it 💯💯💯

Once again I had half of it packed away in the Mcdrive, something like that is really a rip off. Is it so hard to pack all the food? I can't recommend this store more.

Service is rude, gossiping behind customers 😒otherwise it's okay there

Disaster! Employee totally unfriendly. Waiting times at the drive over 20 minutes before you can even order. Constant excuse that there were no staff there. It's funny that things are doing a lot better in other branches!!! By fast food restaurant I mean something different. If you want to grab something quick during the break, you've definitely come to the wrong place!!!!

In principle, I'm here relatively often. However, there has been absolute chaos in this location for some time now: orders are being issued without control, which results in customers getting the wrong thing. Food is either cold or half-prepared. It's dirty and the floor is sticky... The staff is either completely overwhelmed or completely poorly trained. In addition (today's highlight!) there are disputes among employees about workloads and food distribution. The franchisor urgently needs to take action here.

If you want hair in your food, go there!! ❤️❤️❤️🙏🙏🙏🙏

With every order and in every branch you really have to take a few minutes and go through the bags carefully, because there is always (!) something missing. Either the milkshakes are mixed up or, like now on Saturday, the sauces are forgotten. It really can't be that hard not to forget anything! Above all, at least there was nothing going on outside, just two cars in the drive through.

Dogs prohibited but children allowed! The first Mces I know where dogs are forbidden. Bye bye.

16 minute wait at DriveIn until the order was with me🤬 3.9.24 5.45 p.m. to 6.01 p.m. 👎👎👎👎

There is an app that you can use to enter orders. When you start driving, the app remembers where you are and so everything can be prepared. That sounds great at first. In Ludwigshafen I experienced that the lady at the checkout couldn't take an order (car counter) and hand over the goods to a customer at the same time. A driver first placed the order, then drove up to the window and when he got his food, the next order was taken, so that with two vehicles in front of one it took almost 30 minutes. It was around 5:00 p.m. at a time when there was nothing going on at all. Neither in the DriveIn nor in the branch itself. Of course we have a shortage of skilled workers, but then they should just close the DriveIn if they don't have anyone to take the orders and then someone to take care of the food at the same time. I was so upset by the time I got the food that I won't be going there again. I then complained. The complaint goes to Mc Donalds in Munich. They also replied and wrote that they would get in touch from the branch in Ludwigshafen Bruchwiesenstrasse. After more than a week, no response, so the way the food order is taken and processed, they also give feedback on complaints at the same pace. It's just bad.

One star for the MC Drive!! You wait for half an hour and the staff then says directly at the counter: Welcome to MC Donald's, just a moment please!! Then you wait another 10 minutes. On top of that!! An impudence. Otherwise the food was warm and good.

Saturday evening on September 31st, 2024 at 10:00 p.m We thought we would eat in a relaxed manner, big mistake, poor service, catastrophic hygiene, not even a place to sit because there is leftover food everywhere and the garbage is just on the tables. Food is ready to be picked up but it is cold. It has probably been there for a long time and was not freshly prepared. Not recommended at all, go to Burger King instead.

Since yesterday my whole family has been plagued by vomiting. Since the only thing they have in common is the food from here, it makes sense. That was our last time at McDonald's.

There is enough staff in the morning, but processing is very slow. I waited about 15 minutes for my order even though there were only two guests in the restaurant and no cars on site. This is the only McDonald's where the service is so slow.

Fast food - fast food. If the MC app doesn't do what it's supposed to do, it will be difficult and more expensive at the Drive Inn. Therefore the service only 3 points. MA can't do anything about this. Ampiente - unfortunately not much has changed in the parking lot on Bruchwiesenstrasse in LU for years. Food - MC quality.

McDonald's is no longer a fast food restaurant! 6 cars in front of me, almost an hour of waiting!

Unfortunately, there are huge differences in the different branches. Here, for example, the parking situation is really not well resolved. You have to walk completely around the building to get to the entrance. Once inside, there aren't even numbers for table service. I can't say anything about the food, that was enough bad impressions for me.

Unfortunately very dirty, no soap in the toilet for days. Service very slow and arrogant at the same time. I have rarely experienced such poor condition and service. The shift management was there the whole time and never improved the service. Milkshake was given out several times in a watery state, even though the shift management had everything under control

Everything we ordered was there. Everything was fresh

Ice cream and latte macchiato delicious. Already a bit old. Return trolley too full and staff too busy.

So if that's supposed to be 2 large fries then I don't know. And then €8 for 2 fries like that? What's wrong with you?

Why is something always sent ahead and can't wait at the distribution point?