McDonald's in Krefeld

Iced coffee caramel without caramel, in the wrong cup.

Waited over 25 minutes for a latte macchiato, iced coffee and cola. When we asked, they forgot our order. Unfortunately, our cola also came with table service. Despite ordering from McCafe, the drinks were only available in paper cups. The McDonalds man in the white shirt apologized for his bad employees. The blame was shifted, that's not possible. Nobody needs a boss like that.

Weekend scenario... On a Friday morning at 4 a.m. through the drive, you've never experienced having to wait 15 minutes because of "pedestrians" until you get to the ordering counter. Not only does someone order on foot, but you also have to talk to colleagues who are standing in the drive. At some point it was finally time to order 4 cheeseburgers, the whole thing took another 10 minutes to be served and the burgers weren't cooked through. Saturday evening gave it all another chance. Ordered from the machine at 10.20pm in the store and paid in cash at the checkout. Waiting time to pay 5 minutes is still somewhat ok, however we had to wait almost 30 minutes for 2 coffees (lattes) and after we asked politely after 15 minutes we only got a roll of the eyes and the saying it's one after the other (all the orders after us were processed beforehand) to be honest, your new system is more than modest and you can't manage to get 2 lattes ready is more than bad.....

unfriendly staff. The cola didn't taste 1% like cola, it was like water even though it was brown like cola. Long waiting times at the checkout, no one comes.

The food is fine, just as you would expect from MCDONALD'S. However, everything is super dirty and sticky. The toilets are really disgusting. The play areas for children were closed inside and outside.

Cleanliness - clear point deduction! - Toilet clogged and very unclean - Furniture quite shabby - Restaurant overall looks quite dingy.

Unfortunately, I was scammed. I ordered a meal with extras and didn't receive them. The waitress said they were out of stock, tough luck... if I had been informed beforehand, I would have ordered something else. No apology or consideration... well, and the fries were cold and the burger was soggy. Nothing could have been done to save it.

For the second time in the night we wait around 30 minutes to order at the store, even if the store is empty

All in all quite okay. Order acceptance via terminals, self-explanatory. You can immediately see the available options. Cash payment is also offered. Do you have to wait a while until someone from the staff goes to the checkout. Then you get a printout with a number and then wait in front of the pick-up counter. This all works, but it doesn't have much to do with service. I had a Mc.Flurry. It was okay, a lot of ice cream for three euros. Of course it tastes much better in the ice cream parlor. There is an outdoor terrace, very cozy and very quiet without plants, right on Diessemer Straße (irony).

Quite normal McDonald's with average service. Check your order when you taking over it from employee. It will be best option to avoid all possible negative things

Very dirty shop, the dirty trays are not cleared away, the service is very very slow

I really like this establishment. Large hall with windows. Comfortable and few people. Friendly staff

GOT FOOD POISONING!!! Had on February 28th. Ate nothing but a McCrispy meal from this McDonalds and got food poisoning. Incredible. Maybe it was because NO ONE was wearing GLOVES in the kitchen that day. Would have had to leave the store again if I had the opportunity. There are regulations right here in Germany. Unfortunately, I can't explain why no employee wore gloves in the kitchen. Apart from that, the ceiling in the store is gradually falling apart and in some cases only one employee seems to be in control of the cash register. The store is really rubbish but you can't expect any more quality from the chain...

Bad and incompetent staff and waited over half an hour for food yesterday. Working slowly is unfriendly, and the boss doesn't care either. On my previous visit I ordered two Big Macs and one half had no meat etc. Everything on the bottom half. Not edible at all.

Open very late Actually a clean shop Of course people leave everything there You can also eat outside Unfortunately the fries were too greasy

Waited half an hour for a quarter portion of ice cream... and a vanilla milkshake, which was supposed to be strawberry...

Bad as always, staff shortage at the highest level.

Been disappointed very often! You definitely have to check the order.

Experience McDrive, otherwise there will always be on-site inspections and suddenly a lot of things didn't fit. One was missing ketchup and one was missing sweet and sour. The cheeseburger was missing from the junior bag. However, there were fries in there and a salad, even though there weren't supposed to be any fries. However, the salad had the wrong sauce instead of balsamic, which was Caesar. Next time please check again and be more careful.

Compared to my last visit, the food this time was much better and this time it was also hot. It's okay 👍🏼

I was just at this McDonald's. How can you not add chicken to a chicken burger???!!!??? I don't recommend it

It's quite expensive for a family and the fish burger is smaller or less! So families should look for other alternatives!

Food was cold, really rubbish and I didn't get anything to drink, it was abnormally sour!!!!!!!!!!!!!

just sad... we make people like that rich... it's unbelievable how stupid we are and support something like that...

I was at the MC DRIVE...., the person taking the order spoke very, very bad German, communication was hardly possible, counter 2, no customers in front of me, endless waiting time, when I got home I realized that not everything was in the bag and it was wrong was, called, complained, was able to come and pick up my "ordered" things. The manager/shift leader said I was getting things ready, come over, again I had to wait. The young girl who packed my things apologized and offered me a coffee, which I thought was very nice. Basically, the service is terrible, although I would like to point out that the fries and nuggets were warm. Honestly, you can feel sorry for the people who have to work there... And, some time ago, probably six months ago, I picked up a salad right at Diessemer Bruch. The leaves were brown at the edges, totally limp and the rays weren't fresh either. The boss said that couldn't be done, I had just finished making the salads myself... well, I could have picked up a salad, but I decided not to.

No fast food! If I have to wait longer when ordering before the goods are handed over than I eat the ordered goods (2x McSmart Menu chicken burgers, 2x mayo with the 2x fries + 2x Fanta without ice cream), it absolutely cannot be fast food. Especially when I have to go to the parking lot when ordering and have to wait there for almost 5 minutes. And then the citizens are almost cold, which makes me a little pissed off. Although we eat them straight away in the parking lot. Sorry for putting it like that. So you should be hot for 2 minutes, or what do you think? Unfortunately I can't say anything about the ambience. I went in there ONCE because I wanted to order something and had to take a number or deal with some computer! But I would have had to stand in a long line for that. SO I DIDN'T WANT TO LOOK AROUND BUT JUST QUICKLY GOT OUT OF THIS MCDONALD'S STORE. AND SINCE THAT DAY I DON'T VISIT A SINGLE BRANCH ANYMORE. A N D: I HAVE ALSO HEARD FROM MANY COLLEAGUES AND AKNOWNS AND WORK COLLEAGUES THAT IT IS LIKE THIS FOR THEM TOO. EVERYONE THINKS LIKE THIS, ONLY MCDONALD'S THINKS DIFFERENTLY. All that's missing is that they put a payment machine there. McDonald's used to be better! January 2025: Nothing has changed.

Purchased through the drive thru. A whole menu was missing. I called and was mocked on the phone. It doesn't work at all!

If you want food brought to your table, it makes sense to have to get what was served at the counter.

What can I say, McDonald's is equally well organized everywhere. That's how it is with this one too. I didn't visit the toilets here. I usually go to McDrive and everything runs smoothly here.

Everyone leaves their tray behind, the ceiling is leaking, there is trash everywhere, gristle in the nuggets and stains on the cup. Really bad.

In the middle of the night they restart the devices so you have to wait 15 minutes to order then they talk to you briefly and you suddenly don't get an answer anymore, very unfriendly

I got bad food poisoning from your chicken burger on 12/27/24 at 5:00 am.

Homeless people beg for money inside the branch, the food is as tasty as a fast food restaurant and the staff does their best.

Fast food isn't any more, but it's still nice...

From 3 a.m. onwards, everyone decides what is on offer. It's a shame.

Very friendly staff, very clean

The shrinking of the burgers is slowly becoming ridiculous. At some point you only get a picture of a hamburger for a 5er 😂

I visited this place at 3 am coming back from work. I found it really good on Service, clean, quick with Food and most of all that’s the only open restaurantin Krefeld . 24h

Slow staff, order not complete.

These were the best fries I've had in a long time.

Food picked up in the drive was almost cold.

Food was bad. Urological prices for this quality. Oriental ambience.

Just waited 40 minutes in MC Drive. Found at home that cheeseburger and fries were missing. Good mood for father and daughter. 👎

Incompetent service, sloppy food, every other branch is better. Update: Everything has improved here now, I have adjusted my rating accordingly.

Ordered 2 double cheeseburgers without pickles. Got 2 regular cheeseburgers with pickles. But with the pack that works there, it's no wonder. Never again McDonald's at Dießemer Bruch.

We've been waiting for 3 apple turnovers since 1:17 p.m. It is now 1:55 p.m Now 2:03 p.m

Not getting the order in EVERY damn time is bordering on fraud. Never again!

Mces just eat, service was very slow and the atmosphere wasn't that nice because there was a lot of garbage on the floor and the storage containers weren't emptied

Depending on the days, cold burgers and unfriendly staff Otherwise okay

I liked the old McDonald's snack bar at Bolker Stern better. The delicate interior takes up a lot of space and it is no longer a meeting place like it used to be. I only eat ice cream with caramel there so I can't say anything else about the food. It was clean there.

Modernly decorated McDonalds. But nothing more...

Well, I've had better McDonald's. The drive-in is often a test of patience as the traffic jam extends all the way to the entrance. On the positive side, the store is clean - that shouldn't be taken for granted these days.

They move very slowly, like snails Food was cold Cheese on hamburger was cold not melted

It's open 24 hours a day, but they'll let you stand outside the door until 6 a.m. Knocks and requests are still ignored.

I've lost my appetite... After I saw the toilets.

Typical McDonald's, mostly clean and tidy. Nice employees The advantage is that it is directly opposite the Alexian Hospital, so if you are visiting someone or are lying there, you can simply go via the parking lot. But basically a normal McDonald, but it's in a good location..

View it is good. The problem is usually in the morning when you wait 15 minutes for your order

The branch was really well organized and clean, the employees were friendly. They really enjoyed their work. That was nice to see. I liked it there very much

Super nice staff. The premises/facilities are clean and well maintained.

The best McDonald's nearby. I always got what I ordered. You never wait longer than 10 minutes It only takes 10 minutes if you order a lot, for example for 6 people...

Quite clean and not too crowded

I ordered takeout and they didn't even do half of my order, I didn't notice that until I got home

Ordered kids menu with chicken nuggets. There was a hamburger on the tablet. There was NO activity.

Beware of rip-offs at the DriveThru! I can really only warn against this branch. I have been disappointed there several times because items were missing from the order. That's annoying enough. Unfortunately, they aren't fast there either and in the end you feel pressure to leave the counter quickly. The missing products will only be noticed later. Unfortunately, you won't get a replacement if you complain online about guest service. It doesn't matter, this conspicuous branch gets a bad rating. She really deserves it. Tip: drive to the branch at the A57 Krefeld Zentrum exit. This new branch is much better managed.

I find it impossible that this branch doesn't offer table service.

Hello, I was there with my daughter, I ordered a happy meal with a salad too but I got a more delicious salad with animals. Please be careful if you go there with children and or if you order a salad 🤮🤮🤮🤮🤮

Very modern design. But very cramped. Sitting outside is not particularly pleasant, too loud and cramped. Staff but friendly and very hard working. There are some parking spaces available, but they are also very winding with high bumps, which is not nice to drive over. Entrance and exit very confusing. Cyclists move very quickly on the bike path that you have to pass when you go out and in. All in all, it's pretty clean and we'll come back there again.

My order never arrives without something missing

Hello. McDonald's like any other, nothing new. Very nice service, ok atmosphere 👍. It's worth visiting, greetings to everyone 👋.

Tables dirty. Table service is available via the app but no one comes.

The food looks inedible. So it's definitely not fresh despite the new regulations.

It's actually a nice restaurant but the employees are terrible. I'm here for breakfast and I see an employee making fun of people ordering food there. That's not only disgusting behavior but also rarely stupid!!!

Mc Drive disaster, always check, otherwise you will either get the wrong food or something is missing and the food is cold. Very unfriendly person when ordering.

Modern, clean McDonald's restaurant with friendly employees. The food and ambience are familiar from all branches.

Unfortunately the milkshake machine has been broken for a long time

Well, McDonald's isn't what it used to be either. The cash register is now a relic from a bygone era. Ordering is only possible via the screens. Cash payment is actually no longer desired. Straws are no longer given out. Anything but ideal when visiting with children. You'll also look in vain for napkins if there's a spill. And if you talk to someone about a dirty table, you also wait until the final judgment. The toys in the kids menu also no longer deserve the name. It's a real shame how a chain like this can change so much for the worse.

Just typical McDonald's. Staff a little better than in other restaurants.

Absolutely incompetent here..... Overwhelmed with 2 orders at night....Opening times are not as stated either, only mc various is open

They often forget, e.g. burgers, sauces, when you take takeaway, it's better to check your order before leaving rather than forgetting.

MC Donald....Food was warm, fries 🍟 are the very best anyway, service is saved everywhere, staff are still quick and nice

A modern and clean McDonald's and the burgers were really warm. Super.

Very clean and modern furnishings and the service was also very nice

Fast and competent staff, but when there were problems with the checkout in the drive-thru, the situation was handled with an outstanding service orientation and skillfully! Great, keep it up :-)

The restaurant itself is very nice to look at both inside and out, the entrance is nice and wide for wheelchair users and you can easily maneuver in front of the entrance. The use of the toilets by customers is a little indecent, which makes it probably difficult to clean the toilet all the time. Soap, water and air dryers are available, unfortunately no paper towels. The staff seem to be very friendly, which puts you in a better mood to eat in the restaurant if you are allowed to come and eat. The food is standard Mc,Donalds, which doesn't give you any special reason to give it five stars, and the second time around it doesn't get any Milkshakes are available, but flurry is available for purchase. So overall 4 stars.

This restaurant is a bit dirty on the floor but not slim for me. There are no towels for the hands in the toilets. I can see that because the hand dryer doesn't clean the whole thing so well. The photo that I linked shows a mc flurry was very tasty. (+ point). The seating is extremely comfortable. Thanks for the great upholstery. Everyone is very nice. The men's toilet seats are dirty. Thank you for listening to me. Kind regards from Ronald McDonald.

It's a very nice and well-kept shop, I like it :)

One McDonald's like another. There are days when the burger is quite good and unfortunately there are often days when the burgers are not convincing. Be it burgers that have been sitting for too long or orders that have been forgotten. It's just a snack bar that remains the first port of call when things have to be done quickly or nothing else is open and/or there's nothing nearby.

Very friendly staff, the burgers are okay. Unfortunately, the intercom is usually difficult to understand.

Easy parking, open, comfortable interior, friendly staff, clean toilets!

Update: Really dismantled this branch. Fries not salted, mayo forgotten, burger only moderate. ---------- The food is OK like everywhere else, but the new design of the restaurant is not pleasant. It seems cramped, dark, restless, mc cafe has become very small and I don't like the counter concept either. Overall, every aspect has gotten worse since the renovation except ordering via terminal, which is OK. Of course, the clientele that hangs around there is such that you'd rather not go there.

Many food and drinks as well as ice cream sold out.

Very clean and well-kept restaurant. The toilets too. Hardly any waiting time. Only recommended...

The workers are rude. They always forget a hamburger or something else in the order. But the food is delicious like in every restaurant.

So the tried and tested McDonald's quality. I think ordering digitally is great. With free table service! All dishes nice and hot.

Very good, friendly personal and clean building

It was very well attended. Waited 20 minutes. What we got was cold

I spontaneously ordered 10 cheeseburgers from the store. The order went smoothly, quickly and personally. 2 cokes and an apple turnover... Summary: the burgers were super hot, juicy and tasted okay. Obviously these were freshly prepared, which is what everyone wants. (Rarely have burgers this hot) The staff seems very motivated. Will come back

No shakes, no ice cream, half of the menu “sold out”

Is a good place where you can eat well, a typical McDonald's 😁 friendly service 👍

You can like it or hate it, but I don't like this impersonal order-to-food process.