Burger King Krefeld in Krefeld

Absolutely terrible. Long waiting times at the drive-in and poor customer service. The food doesn't taste good at all and often the orders are not carried out correctly and half of them are missing.

Incredibly bad, service catastrophe Drive In understands absolutely nothing, it's not fast food, it's his father's slow food

As if it wasn't enough that my order was late, my food was cold and my order was wrong. Unfortunately I was disappointed! The product and the quantity offered are too expensive for the price.

Drive In: only when you've driven in do you find out that you can't pay with a card there: DOOF!!!

You don't have high expectations for a store like this anyway - but you managed to exceed even those. 30 minutes waiting time for a burger and six nuggets, and that in a completely empty store. That's not bad performance, that's refusing to work. Thanks for this prime example of what customer service doesn't look like.

Under no circumstances should you have it delivered, at least not via Lieferando! Ordered a delivery at 5:45 p.m. for 7:20 p.m., paid with a credit card (money is gone for now), from 8 p.m. onwards I tried to reach the “restaurant” by phone… no chance, no one picked up. The food came at 8:35 p.m. - I had already gone to the kebab shop and sent it back - AND THEN IT WASN'T EVEN COMPLETE. You can get the burgers somewhere else...! If you can't deliver an order placed 90 minutes in advance at least within an hour (and that's really... the minimum!), you shouldn't offer a delivery service. Unfortunately I can't say anything about the quality of the food - which I actually like from BK.

This store is a disaster. 30 min. Waited for 2 ice creams.

This store is just terrible. Employee totally overwhelmed and yells at me because the terminal at the front doesn't work. Food was cold. And that with 5 guests… not recommended and I will never eat there again…

About 20 minutes ago I ordered a menu consisting of krispychicke and extralong chillichees. I was able to enjoy everything except the extra long chillicheese. I lost my appetite and unfortunately it ended up in the trash because the chilli was simply left out. Thank you very much, 14 euros and your appetite gone

Ordering took a long time and ended up being wrong. Among other things, I also ordered a large cappuccino and received a small cappuccino.

I don't expect too much. But this Burger King isn't particularly good even by comparison. I ordered a drink in a deposit cup – unfortunately, I got a disposable one. When I wanted at least the €2 deposit back, I had to wait until the team leader arrived. She then gave me the €2 without a friendly word or even an "excuse the inconvenience." That could have been done much more politely.

Ordered food, something was missing, finally reached someone by phone, waited for 3 hours for the redelivery and it looks like there won't be any more... well, one of 4 people had nothing to eat 💪

After 75 minutes the food was delivered, paid in cash and a burger was missing. Called at June 20th and was informed that it would be delivered soon. Now at 9:39 p.m. the missing burger is still not there. It's really unbelievable and tomorrow I'll make the effort and get my money back!

Waiting 30 minutes for my food, which wasn't even much, was really catastrophic

This store is hard to beat when it comes to incompetence. One doesn't know what the other is doing. The weakened on the intercom is so bad that a Nokia 316 c is easier to understand in a Siberian expression, you can order a bingo right there

This evening I ordered to my home from the BurgerKing on Alte Gladbacher Straße. After 120 minutes of delivery, about half of my order made it to me, but no one knows where the rest went. To my regret, the food that made it to me was also cold. In my experience today, it is advisable to eat locally if possible or to avoid such franchise stores. I paid my dues for today and hopefully learned from it 😅

I was there three times and was disappointed three times. The burgers were freshly prepared but very unhygienically (I could observe), I could hardly find the ingredients on the burgers. The waiting time was also too long even though there weren't many customers. Absolutely the worst Burger King in Germany in my opinion. I live around the corner and will never go there again.

I have never had such bad food in my life and it is very expensive McDonalds is 10000 times better than this

Sharan is the nicest employee I have ever known, keep it up

Very nice with workers, cash register employees, very polite and the service is top! 👍

Shaban best with worker at the checkout and very nice man

If you want to eat fast food, you're in good hands here.

Disastrous, it's not possible to get something to eat quickly! In the drive in there were two cars in front of me and there wasn't much going on inside either. Still, it took 45 minutes until I got my order. And anyone who expected something fresh and hot will also be disappointed. Lukewarm is best with a lot of good will. Sure, the right order wasn't in the bag either. All together, everything went wrong. Of course not a word of apology or regret. But you get a stomach ache for free.

The men's toilets are just dirty!

We had ordered a burger with an extra patty, which was apparently forgotten. When asked, they apparently simply added something that wasn't so dark. We had ordered and paid for recup cups, but received normal cups. When we asked, we at least got the money back. We had to hand in the receipt, otherwise I would have conveyed our impressions this way. The burgers were warm, didn't seem fresh except for the greens, and the fries were hard and almost cold. The tables were dirty, there was a pile of napkins in front of the counter that was probably supposed to absorb something. We checked on our advice, but nothing else happened. I hadn't been here for a long time and was actually looking forward to the food. I am now served for a long time.

Very nice staff especially the driver was very personable 😁

Nice food. The guy called sabbir, Great man.thanks for the food.

They have the best burgers in the world, I love it!!

I think it would have been quicker if you had put together the menu yourself behind the counter. Waited over 10 minutes for 3 citizens, respect. In addition, the employee was unfriendly. This typical “when you don’t feel like your job”

First of all, the food arrived cold, then it was the wrong burger, the wrong sauce, the fries were a lump, absolutely inedible. Then I called Burger King, (the driver was gone for 5 minutes) they would send the driver back and he would take the order and give me the money back... nope, an hour later and still no one was there. Called, the driver is coming now, has delivered orders. Half an hour later, my cell phone number can no longer be answered, but my landline number does, the driver has to work and bad luck. Impossible behavior, definitely 0 recommended.

Good stars only for the plant based patties. I had it delivered. Delivery times are very long, no matter what day and time, could be improved. And also the quality of the burgers (fresh salad on the burgers and reasonable sauce on them). Otherwise OK and doable.

The food is great. The service, especially in the drive, is unfortunately quite slow. Nevertheless, we always like to come

Friendly service and quick preparation make the visit worthwhile. Perfect for anyone craving a burger.

Fries made with old fat taste disgusting. Plus a cold burger. Never again...

I gave the restaurant another chance last week after a break of a few years. Unfortunately this was in vain. After the first process, cold burgers and overwhelmed and unfriendly staff. For just under €30, I think as a restaurateur I can expect a little more from a fast food joint than what is offered here. Then it's better to avoid it.

You wait 15 minutes for your food even though there's hardly anything going on in the store and then the burger is cold. Another prime example of incompetents.

Delivery unfortunately everything cold 35 minutes late despite a distance of about 800 meters ridiculously never again

Food cold, drinks warm, fries without salt. Parts of the order were missing, the service doesn't speak German. Broken toilets, feces and vomit everywhere you look. Not again.

I was with you 4 days ago and was there for the last time so I've already seen a lot but that was a huge disaster. I ordered 3 mystery citizens and 1 beef tortila so 1. The mystery citizens should be trained again on what mystery means because I was asked what I would like as a citizen. And when I got it, if you had given it to me unprepared I would have had more savings. The citizens were ice cold and weren't even really ready. With the tortila the wrap was completely wrong, no lettuce, tomatoes, nothing. When I confronted them, they just said yes, don't understand and just left then the branch manager came and asked them to make something new and bang same problem cold burger and wait time of 10 minutes really works for you.

I've been there several times. Every time, my order was not processed correctly. Either something was missing or they were the wrong burgers. Despite few customers, the waitresses were severely overwhelmed. A lot definitely has to happen.

Burger King for the first time in years... Cold burgers. Complained. Got the wrong burgers. These were cold too. To do this, I waited for about 15 minutes in the almost empty drive. Staff unfriendly. After so much bad press, how can you still screw it up so badly? Learned nothing. Just close the shop! Never again Burger King.

1 star just because 1 must, actually -5. Mega bad food. Bread not toasted. Burgers don't taste good at all. Fries totally oily.

No face masks, no gloves with long beards, my goodness

Even low expectations are effortlessly undercut here in the finest limbo style.

The food is really delicious, but in my opinion it is not possible that the restaurant cannot be reached if you have any questions about delivery. In our case, I tried to reach the relevant restaurant an hour after the original delivery. I called 7 times until it automatically hung up. Another hour later the doorbell rings from the supplier. Sorry, that doesn't work at all. Of course I didn't accept the delivery because I had other supplies for us.

are you serious? Tried it for the second time and every time the burgers and fries are ice cold. I ordered cheeseburgers twice and got chili cheeseburgers each time. The store itself is cold and uncomfortable. Bottomless

Ordered food for 18 Euros got 10 Euros worth of different food. Less worth and Not the good i ordered when i tried to call i was ignored. I ordered chilly cheese nuggets and long chicken for 18 euros. I got chicken nuggets and that was it. When I tried to report the error, they received my calls around 12:45 a.m. Not the first time that you have been cheated out of your money at Burger King Krefeld.

Simply a disaster. I waited in line in the drive for over 30 minutes and not a single car was served. Meanwhile, employees inside stood around and chatted.

I've never eaten in such a dirty Burger King. My husband and I were the only customers (around 11 a.m.), which doesn't surprise me now. Nevertheless, some tables were still dirty. We don't even need to talk about the toilets!!!! You can see a "BigKing" in the photo. Really ridiculous! It's new to me that a BigKing only contains a whole + half a slice of meat and extremely dry, huge onions. Even the Long Chicken just looked slapped on. Never this store again! Sorry, but even one star is too many!

You specifically order food without sauce and get burgers with mayo that you can't eat. Of course, no one answers the phone in this store because then you would have to work. I can also burn my money straight away.

I ordered food here and it came hours later and was cold and all the burgers were dented and crushed. The lettuce was also super soggy on the burgers. So all in all, an unpleasant result for the money. Every time there was something wrong with the order and now it's just gotten to the point where I'll never order anything there again.

Absolutely underground The food is not edible, burgers are ice cold, bread is not toasted. The staff is extremely unfriendly and the store is extremely dirty. So no one sees me there anymore.

The worst ice cream with the worst caramel sauce I've ever tried.

Absolute disaster. I've gotten food there twice now. The service is bad and the burgers are subpar. The burger is ice cold and the bread wasn't toasted either. I can also use the money to buy ready-made burgers from the refrigerated section. At least I know that they taste like shit. So never again in this restaurant. And the cleanliness is also borderline.

Only Indians who didn't speak German!!! I waited 45 minutes for my food even though I told my son I would be there in 10 minutes. Never seen such a bad atmosphere, let alone bad and cold food. It wasn't even worth investing 20 in Vulkanstrasse or tipico

I would like to describe the food and ambience but I've been standing in MC Drive since I was 20 and haven't even been able to order yet. You notice there were three cars in front of me and there are still two..... remarkably bad

I really can't recommend this Burger King. The burgers we ordered were simply not edible. First, they were cold. Secondly, the burger buns were bone dry and had almost no sauce at all, so it was hard to eat them. A really disappointing Burger King visit

Unfortunately I have to complain a lot, we've been waiting for over 3 hours for our food to be delivered, after an hour the call came, it can be a little delayed and after two hours it's nothing because we call several times and no one answers the phone anymore

Burgers were missing.. with a large order.. Employees overwhelmed, it's a shame I don't have a photo of 1 gram of ketchup on the burgers.. without asking there were alternative side dishes because they were sold out.. I don't know Burger King like that!!!

Unbelievable, I have never visited such a bad branch. I was in the drive-thru and there were only two vehicles in front of me. Still, I had to wait a full 25 minutes. That's unreasonable - for me, Burger King in North Rhine-Westphalia is done for.

Never had such bad fries before. As if the grease hadn't been changed in weeks. You could throw it away, same thing for the nuggets. Tasteless.

Today, after a long time, I went to Burger King. I tell you, never again. Apparently this store makes its money by blatantly ripping off customers. You don't get anything of what you order. You should avoid this shop! An absolute joke.

Waited 30 minutes for 1 burger + fries. Patty was burned. There were plastic bags in the urinals, some of which were filled. Some of the employees were eating in street clothes.

Disastrous treatment of customers! Orders are collected in cash and you are asked 5 times what was ordered and whether you have paid. I'm surprised that Burger King isn't canceling the collaboration.

The store is the last, unfriendly service. Hamburger didn't taste good and was cold

Rip-off! HANDS OFF! You call because the order hasn't come. Nobody works!!!! ran. After the AB only came on, we ordered somewhere else (thought no one would be there on the holiday). 2 hours after ordering, an employee decided to call and tell me that it was 8 doors down. We didn't accept the meal because we didn't get any feedback and no one could be reached several times. BK stated on PayPal that they delivered. IT WAS NOT LIKE THAT!!!! NO SERVICE! NO COMMUNICATION! NEVER AGAIN!

So Burger King usually has good food. Just now, I ordered two menus for myself and my girlfriend. I have to say the burgers were good as always, but the fries were absolutely not tasty, the smell, the taste, some were rock hard. The fact that the service is bad is nothing new, but the fact that they no longer deliver good food is a shame.

Just rude, 1 star is way too much, every time I order again and every time my order arrives several hours after I ordered it, the food is usually already eaten or sometimes not even there, the food is cold and you... can neither cancel nor track his order and when you call the restaurant the employees are so unfriendly, even IF they answer, which 95% of the time will NOT happen!

Unfortunately very disappointed. It started with the fact that we had to wait at the counter for about 5 minutes before actually ordering. (There was only one car in front of us) Ordering was more of a guessing game, as you could hardly understand anything acoustically. While we waited another 10 minutes, an employee came and wanted to take payment, but was sent away by his colleague. After a few minutes of waiting, he took over, but disappeared again without a word. Minutes later we called in to see if we could see the receipt. It finally became apparent that our order had been taken incorrectly. Ultimately we were asked to pull up and wait again. The food tasted okay, but both the meat and the rolls were partially burnt. There were five micro pieces of lettuce on the Plant Chicken Burger. Last but not least, the ice cream was only half full. Total failure.

Had to wait 30 minutes for an order at the drive thru only to end up canceling the order...

Delivery arrived, unfortunately the driver was already gone A completely wrong order arrived I've called 10 times and no one answers the phone

The employees were unfriendly and didn't give us 4 sauces that we had ordered and there weren't any onion rings either so we lost 6 euros and the shop wasn't the cleanest either. I can't recommend it to anyone, just cheeky

Standard Burger King, staff nice. Little going on, short wait. Can you do...

If the food doesn't arrive straight away, you don't have to send it out anymore, I've been waiting for my food for 2 hours and if it's cold you can keep it I call the branch to ask where my food is and no one answers

Ordered salad and received no dressing. It was just over. An order for three people overwhelms the staff.

Good food, fast service. I come by every now and then and it still tastes good. Not like McDonald's😑

Delivery time is really a disaster otherwise everything tastes good

The food was cold and the orders weren't even packed properly. Staff unfriendly and overwhelmed. I would particularly like to mention the waiting time, as we waited an incredibly long time for our food! I won't order here anymore!

The store is filthy and dirty. Whether furniture, floor or windows, everything is dirty. The service was more than catastrophic. Our family order was missing more than half of it, two portions of fries, no drinks at all, ice cream, sauces, the toys in the happy meal. We had to laugh at first, we've never experienced anything like that before. Then the fries and drinks were delivered to us, but as a small portion and not as an XXL menu as ordered. They didn't have any mayo there, no toys either. The store is unbelievable. Just don't go there, BK is simply too expensive for that now.

I love it 😋😋🥰 I love it 😋😋🥰 Обажаю 😋😋🥰

Major personnel problems Very slow service

Unkempt and poorly made burgers

The computer crashed, help was supposed to come, unfortunately it didn't. Entered the order again. With the Whopper and Cheeseburger the bun was dry. Order wasn't processed correctly, small drink, wrong size. Fries also only delivered as a small portion. This time it wasn't tasty. October 1, 2024 There are no toys for the children's menu, Price remains at €5.29. A coupon for an ice cream of €2.49 is not accepted here. Then why do you have the app with coupons?

Endless noise and disrespect from the guests present.

Unfortunately I have to adjust my rating. Horrible is not an expression. Waiting 3 hours for the delivery service is not the exception but the rule. I would give this restaurant a wide berth. It's worth driving to the nearest Burger King rather than risking your nerves here.

Unfortunately the order took 2 hours even on weekdays! After less than an hour, the food was permanently “ready for delivery” according to the app. Lt. The driver was probably because his shift didn't start until 6 p.m. (orders were placed at 4 p.m.) and there was no early shift with drivers. No one in the restaurant could be reached by phone at this time. You were also not called/informed that no driver was currently available. The food also tasted like it had been prepared 2 hours ago and had only been warmed up lukewarm. Completely inedible and even baking it again didn't help. It's a shame I usually like eating from Burgerking. But that was probably the last time. In this case I would like to give minus stars.

Food preparation without gloves, personally disgusting to see something like that.

First of all I would like to give a big compliment to the young people who are doing a good job, they are currently understaffed but they are still working as quickly as possible. You also have to remember that they eat at the same time for the kitchen and for deliveries, so I eat almost every day Always tasty work, but you can volunteer for a day and then you can judge it again. Give it to her and make improvements, but what can you do when there aren't many people to choose from

The chili cheese burger had a strange taste, the Whopper was OK, the fries... Well, that's how it goes. The whole facility is in an uninviting condition!!!

Taste standard but what is not standard is the long waiting times.

For a fast food restaurant, the waiting time after ordering can be compared to a snail's pace restaurant🐌

So receiving an order is comparable to a Herculean task. Takes too long even though nothing is going on.

The last dirty shop! Before, something was missing from every order. Today these orders no longer arrive at all. There are also catastrophic conditions on site. Avoid this store!

So. If you order a coffee, you need 20 minutes, i.e., for one thing. While only one person at the checkout is always running back and forth and basically always talking to the people in the kitchen. Please hire more people so that operations run smoothly.

Servis is written in small letters there, it is a fast food restaurant, not a slow food restaurant. Waiting in line for half an hour by car is an impertinence

I find the waiting time at the drive in 25 minutes even though there were only 2 cars in front of me to be borderline

The burger was okay, but the fries were fried at least twice and then in rancid fat. Since it is mandatory to change the fat every 2 days at fast food outlets like this, I don't think this has happened for a week

There is an old Arabish man, who’s behaviour is extremely worse.

Everything will be new and modern in 2024 BUT no card payment “possible” for quite some time Quickly get something on the drive - 10-15 minutes Change (since there is no card payment) for €20 is not in the cash register. The “shift leader” then has to go change at the back

Food doesn't taste good Employees are weird Even though I paid with the card and had the receipt, the employee said you still have to pay