Burger King Krefeld in Krefeld

Today, after a long time, I went to Burger King. I tell you, never again. Apparently this store makes its money by blatantly ripping off customers. You don't get anything of what you order. You should avoid this shop! An absolute joke.

Waited 30 minutes for 1 burger + fries. Patty was burned. There were plastic bags in the urinals, some of which were filled. Some of the employees were eating in street clothes.

Disastrous treatment of customers! Orders are collected in cash and you are asked 5 times what was ordered and whether you have paid. I'm surprised that Burger King isn't canceling the collaboration.

The store is the last, unfriendly service. Hamburger didn't taste good and was cold

Rip-off! HANDS OFF! You call because the order hasn't come. Nobody works!!!! ran. After the AB only came on, we ordered somewhere else (thought no one would be there on the holiday). 2 hours after ordering, an employee decided to call and tell me that it was 8 doors down. We didn't accept the meal because we didn't get any feedback and no one could be reached several times. BK stated on PayPal that they delivered. IT WAS NOT LIKE THAT!!!! NO SERVICE! NO COMMUNICATION! NEVER AGAIN!

So Burger King usually has good food. Just now, I ordered two menus for myself and my girlfriend. I have to say the burgers were good as always, but the fries were absolutely not tasty, the smell, the taste, some were rock hard. The fact that the service is bad is nothing new, but the fact that they no longer deliver good food is a shame.

Just rude, 1 star is way too much, every time I order again and every time my order arrives several hours after I ordered it, the food is usually already eaten or sometimes not even there, the food is cold and you... can neither cancel nor track his order and when you call the restaurant the employees are so unfriendly, even IF they answer, which 95% of the time will NOT happen!

Had to wait 30 minutes for an order at the drive thru only to end up canceling the order...

Unfortunately very disappointed. It started with the fact that we had to wait at the counter for about 5 minutes before actually ordering. (There was only one car in front of us) Ordering was more of a guessing game, as you could hardly understand anything acoustically. While we waited another 10 minutes, an employee came and wanted to take payment, but was sent away by his colleague. After a few minutes of waiting, he took over, but disappeared again without a word. Minutes later we called in to see if we could see the receipt. It finally became apparent that our order had been taken incorrectly. Ultimately we were asked to pull up and wait again. The food tasted okay, but both the meat and the rolls were partially burnt. There were five micro pieces of lettuce on the Plant Chicken Burger. Last but not least, the ice cream was only half full. Total failure.

Delivery arrived, unfortunately the driver was already gone A completely wrong order arrived I've called 10 times and no one answers the phone

The employees were unfriendly and didn't give us 4 sauces that we had ordered and there weren't any onion rings either so we lost 6 euros and the shop wasn't the cleanest either. I can't recommend it to anyone, just cheeky

Standard Burger King, staff nice. Little going on, short wait. Can you do...

If the food doesn't arrive straight away, you don't have to send it out anymore, I've been waiting for my food for 2 hours and if it's cold you can keep it I call the branch to ask where my food is and no one answers

Ordered salad and received no dressing. It was just over. An order for three people overwhelms the staff.

Good food, fast service. I come by every now and then and it still tastes good. Not like McDonald's😑

Correction: Unbelievable, I have never visited such a bad branch. I was in the drive-thru and there were only two vehicles in front of me. Still, I had to wait a full 25 minutes. That's unreasonable - for me, Burger King in North Rhine-Westphalia is done for.

Delivery time is really a disaster otherwise everything tastes good

The food was cold and the orders weren't even packed properly. Staff unfriendly and overwhelmed. I would particularly like to mention the waiting time, as we waited an incredibly long time for our food! I won't order here anymore!

I love it 😋😋🥰 I love it 😋😋🥰 Обажаю 😋😋🥰

The store is filthy and dirty. Whether furniture, floor or windows, everything is dirty. The service was more than catastrophic. Our family order was missing more than half of it, two portions of fries, no drinks at all, ice cream, sauces, the toys in the happy meal. We had to laugh at first, we've never experienced anything like that before. Then the fries and drinks were delivered to us, but as a small portion and not as an XXL menu as ordered. They didn't have any mayo there, no toys either. The store is unbelievable. Just don't go there, BK is simply too expensive for that now.

Major personnel problems Very slow service

Unkempt and poorly made burgers

The computer crashed, help was supposed to come, unfortunately it didn't. Entered the order again. With the Whopper and Cheeseburger the bun was dry. Order wasn't processed correctly, small drink, wrong size. Fries also only delivered as a small portion. This time it wasn't tasty. October 1, 2024 There are no toys for the children's menu, Price remains at €5.29. A coupon for an ice cream of €2.49 is not accepted here. Then why do you have the app with coupons?

Endless noise and disrespect from the guests present.

Unfortunately I have to adjust my rating. Horrible is not an expression. Waiting 3 hours for the delivery service is not the exception but the rule. I would give this restaurant a wide berth. It's worth driving to the nearest Burger King rather than risking your nerves here.

Unfortunately the order took 2 hours even on weekdays! After less than an hour, the food was permanently “ready for delivery” according to the app. Lt. The driver was probably because his shift didn't start until 6 p.m. (orders were placed at 4 p.m.) and there was no early shift with drivers. No one in the restaurant could be reached by phone at this time. You were also not called/informed that no driver was currently available. The food also tasted like it had been prepared 2 hours ago and had only been warmed up lukewarm. Completely inedible and even baking it again didn't help. It's a shame I usually like eating from Burgerking. But that was probably the last time. In this case I would like to give minus stars.

Food preparation without gloves, personally disgusting to see something like that.

First of all I would like to give a big compliment to the young people who are doing a good job, they are currently understaffed but they are still working as quickly as possible. You also have to remember that they eat at the same time for the kitchen and for deliveries, so I eat almost every day Always tasty work, but you can volunteer for a day and then you can judge it again. Give it to her and make improvements, but what can you do when there aren't many people to choose from

The chili cheese burger had a strange taste, the Whopper was OK, the fries... Well, that's how it goes. The whole facility is in an uninviting condition!!!

Taste standard but what is not standard is the long waiting times.

For a fast food restaurant, the waiting time after ordering can be compared to a snail's pace restaurant🐌

So receiving an order is comparable to a Herculean task. Takes too long even though nothing is going on.

The last dirty shop! Before, something was missing from every order. Today these orders no longer arrive at all. There are also catastrophic conditions on site. Avoid this store!

So. If you order a coffee, you need 20 minutes, i.e., for one thing. While only one person at the checkout is always running back and forth and basically always talking to the people in the kitchen. Please hire more people so that operations run smoothly.

Servis is written in small letters there, it is a fast food restaurant, not a slow food restaurant. Waiting in line for half an hour by car is an impertinence

I find the waiting time at the drive in 25 minutes even though there were only 2 cars in front of me to be borderline

The burger was okay, but the fries were fried at least twice and then in rancid fat. Since it is mandatory to change the fat every 2 days at fast food outlets like this, I don't think this has happened for a week

There is an old Arabish man, who’s behaviour is extremely worse.

Everything will be new and modern in 2024 BUT no card payment “possible” for quite some time Quickly get something on the drive - 10-15 minutes Change (since there is no card payment) for €20 is not in the cash register. The “shift leader” then has to go change at the back

Food doesn't taste good Employees are weird Even though I paid with the card and had the receipt, the employee said you still have to pay

There is plenty of parking space in front of the door, easily accessible. After ordering, the food is quickly prepared. I think it's very good that the burgers are prepared in the way you're used to with the quality from Burger King. You can't report that about every branch. My personal impression of the interior is cozy and the benches are comfortable. Clean and tidy. We will be happy to come back for our next visit.

Waiting times in the drive sometimes take forever. If card payment doesn't work, you'll have to wait in line for free.

Nice service, haven't been there for a long time. I don't like burgers and they're too expensive...

Slowest.BK.Ever. Waiting time in the EMPTY restaurant from the time of payment (for 1 person): 16min42sec.

This is really one of the best because the competition can't keep up - it's clean and the burgers etc. are served very nicely, not like the competition where a burger no longer has anything to do with the sales image in the advertising, but here the citizens see it actually looks great, almost like in the pictures or from well-known advertising. Thumbs up 👍🏼

Went there at 1:30 a.m. and the employees didn't feel obligated to serve us. Went there at 2 a.m. today, employees ignored us and made us wait 10 minutes for nothing. After talking about their behavior, we only got one look.

Participated in the whopper mania. 6 Whoppers for the price of 3. Available until 7/29/24

● The fries were 80% spoiled (I took 3 pictures)! ● The Chicken Nugents were almost burnt! ● The lady in the house didn't serve me professionally!

It's just disgusting. We don't order anything there anymore. Then we'll go to St.Tönis, they'll do their job well!!

Very clean front... If service staff were there, it was very nice.

If I could, I wouldn't give it a star. We ordered food for 2 adults and 3 children. After about 15 minutes it was ready and we brought it to the table. There we discovered that all three cheeseburgers for the children were missing. The Chilli Cheese Nuggets were obviously fried a second time to get rid of them, and the extra jalapenos were completely missing from my X-tra Long Chilli Cheese. The fact that the burgers and fries were lukewarm seems to be a standard for this fast food restaurant. We complained about everything by presenting the receipt. This was our first and definitely last visit to this Burger King. Disgraceful and unacceptable! Addendum: In front of the restaurant, to the left of the entrance, there is either a pile of construction waste from a renovation or it is about to be renovated. The ambience is terrible; It's loud and uncomfortable inside. Absolutely not comparable to the newer BK branches. The outside area is a disaster: no play area for the children, just dirty tables and benches

Everything was cold despite there being hardly any customers, the ambience was worse than bad, the shop should be closed, hygiene on the bottom rail never again

One star is still too many. There is a pile of old construction waste in front of the door that has obviously been lying there for a long time and has already weathered. Weeds grow everywhere, some knee high. There was an unfriendly employee at the drive counter who told me to please order at the front of the drive entrance. The terminal there and the window (behind which the screen is actually) were dirty, and that very screen had been removed. Which led me to believe this counter was out of order, so I continued driving up to place my order. The snotty lady was very unfriendly and cheekily told me to please order in advance. I don't understand how you can welcome customers in such an atmosphere and with such unfriendly staff. But unfortunately it fits with the declining quality of Burger King.

Friendly but overwhelmed staff. When ordering the King Jr. Meal at the drive-thru, the fruit puree was forgotten, the French fries were hard and dark brown and the wait was long before they were received. On the next visit, the burgers were very dry, the lettuce had brown edges and the dark brown fries had a salt crust. The restaurant was hardly attended, maybe 8 people. This second visit was also my last, you don't need this experience! I also rate cleanliness as poor, floor partly. sticky and tables not wiped down. So avoid this branch and leave your money elsewhere.

The food is usually german and costumer service as well. Absolutely missing the guest rights and polite communication. The restaurant inside dirty, tables fatty. Tray box full.

You wait a long time for the order

Delicious burgers, nice employees

The picture says more than I could. I actually love the burgers there and especially the chili cheese fries, but this employee today did a bad job. It wasn't even full and it took them at least 20 minutes to make 2 chili cheese burgers and 1 chili cheese fries. Jalapeños that are usually included were missing and a measly portion. The worker is just bad. Everyone was complaining about something

The food at Burger King is great, but the environment is not inviting. It's mostly dirty and if you want to go to the toilet you should wait until you get home.

I often ordered from the delivery service and always found the food lukewarm. That's why I wanted to know whether it would be hotter at the drive in when I picked it up myself... Unfortunately not. I think a hot meal should be included in the price. Even though I was the only vehicle there when I pulled over, it took a while, which was still acceptable. The order included, among other things, fries, which were unfortunately too salty. Otherwise everything (burger) was perfect in terms of taste.

Waited an extremely long time and then part of the order fell through

Was there again after a long time and was pleasantly surprised. Now significantly improved compared to before.

It's just Burger King. Staff not friendly, but I think this is normal now. :-(

The food is very tasty, but the truth is that when I sat and talked with a friend for a bit longer, I got a fine after a few weeks because my car was in the customer parking lot for about 2.5 hours and I tried to contact them by email and it didn't work has

Much nicer after the renovation than before. Staff work quickly and are appropriately friendly.

Food was delicious. Unfortunately, cleanliness wasn't that good. Some tables were still full and there were packaging on the floor. It seemed like the cleaner wasn't really into the job either. But the food was tasty and good.

It takes 20 minutes in the drive even though there's nothing going on and I only ordered a burger and fries. Next time McDonald's.

Thank you for everything, it was very tasty 😋

This branch had the charm of a prison canteen on me. I won't spend any more money there.

If you order the flame wings here, you can also try ordering a McFlurry at McDonalds. You never get it. If you say that, then you just have bad timing, we had some yesterday. Visibly pissed that you had to give the money back because you had already paid and only then noticed that there were no wings.

I arranged to meet an acquaintance there and we chatted for a while after dinner. That's why I had to pay almost €50 for parking afterwards. That doesn't work at all. I won't set foot in the store anymore!

Were there to try the vegetarian citizen. Tastes better than MC. Thu..... Gladly again

No mayonnaise available, extremely long waiting times in the "fast food restaurant" Update: thanks Team Wallraff!!! Dangerous to health, must be closed!!!

Preferably no star at all because it really wasn't the cherry on the cake. Totally unfriendly staff and the food is 100% NOT fresh. You should honestly send the food inspectors there and you would see that the store could close. One thing is clear to me: they will never get their money again and the chain should take a closer look at its employees again

I would prefer not to give a star. I was driving in today and the employee had no idea how the points system worked and then suddenly said it couldn't be done. She already had a face like 3 days of rainy weather. If you don't feel like doing a job like this then you shouldn't do this job. Well, in any case, I ordered chicken burgers, planet chicken nuggets and chilli cheeseburgers. I had to ask for the bill, I had to tell the waitress that my dip was missing and that I got a cheeseburger instead of a chilli cheeseburger. As if that wasn't enough, you are portrayed as a liar and they said I said cheeseburger not chilli cheeseburger and then told the ladies to take their job more seriously. Then one of them shouted from the drive into the window, which I didn't understand acoustically I personally don't understand these mating calls!

I would prefer not to give a star at all. The shop is totally dirty. There's nothing going on here and they can't manage to wipe down the tables. The burgers were cold. I complained but was told they were fresh. Just a bad joke. Dry cheese on the edge and even the onion was already dry. Everything is pretty disgusting. Not worth a cent

Waiting times are a disaster! I've never waited so long for my food.

It can't be that something is missing every time, abnormally dissatisfied, an impudence

The store is absolute filth. Every time the toilet is completely covered in shit. Hairdryer broken, towels to dry off are empty. I ordered a milkshake to take away: I got a completely sticky cup that actually only had milk in it (not even really cold) and the cherry on top....without a straw because they were supposedly out of stock. Drinks without a straw are no problem, but a milkshake?

Total failure. I've hardly eaten at Burger King in recent years. Today we thought we would give the store another chance, as it was also being remodeled at the end of last year. Unfortunately it was totally dirty, there was rubbish on many of the tables and the tables themselves and the floor weren't really clean. 3 of the 4 order terminals didn't work, and the 4th one also gave up at the end of the ordering process, so we had to place the order a second time at the checkout. When ordering, pretty much everything that could be wrong was wrong. The food was lukewarm to cold and the taste was rather poor. In combination with the cleanliness, it's rather borderline. Based on the other reviews, I would say that this is everyday life here. And finally lost Burger King as a customer.

Staff friendly did their best but absolutely understaffed every time. There was no one who could clean the tables because of all the work. Generally briger king burger top fries flop

I was in the branch with my wife today and got some food to take away. At home I found a blue shard, probably made of plastic, in the fries. My wife and I then went there again and confronted the employees and management about it, the reaction was: a stupid laugh and a new fry; not more. That was definitely the last visit there and I'm glad that nothing happened to me and that our children (7 and 9) weren't at home and ate this, it could have happened to them too...

Were at the "drive in" on Friday evening around 10 p.m. Ten minutes wait there! Car was in front of us. Then received our order and continued on the road. Burgers and fries cold! It was very inconvenient to turn around on this expressway. “Hunger drives it in”

You have to wait a bit, but the food is freshly prepared for the guest (so what you can call fresh)

Worst Burger King. The entire order was simply issued incorrectly. You ask if it is plant based and order it that way and what do you get? Correct, not plant based. Therefore not edible.

Ordered via Lieferando Big King with extra patty and extra onions makes a total of 3 pattys. What was on it? Neither the extra patty nor the extra onions!! But of course I was charged for both. Thanks for that, but you can also earn extra money that way, because it wasn't the first time that ....extras were forgotten....!!

Good day, I can assure you with a high degree of probability that you will get all sorts of sexually transmitted diseases as well as HIV, Aits, Sufelis and more if you eat in this dirty shop.

Unfortunately the shop is very dirty, almost all the tables were dirty...crumbs, leftover sauce etc. stuck to the tables and benches...you lost your appetite 🥴 Some of the employees are also very rude and have no interaction with the customers (no eye contact when speaking, busy with other things at the same time......).

Fast service, usual BK quality. The Whopper and the fries are also bigger than in Hungary.

Super friendly and fond of children. Thanks to the young full beard with the dark curls Unfortunately very cold in the store! Not nice!!

We wanted to give Burger King another chance after a long time, but we could have saved ourselves. Burgers were very carelessly topped and arrived almost cold. Fries and drinks were ok. What wasn't okay is the waiting time, we waited 10-15 minutes for our order since ordering, others do it much faster. Unfortunately, the atmosphere doesn't invite you to come back because there was trash everywhere and the carts weren't emptied, which is probably due to the few employees. Finally, we each ordered an ice cream and had to wait another 10 minutes for it. What's more, the ice cream really didn't taste good because it was simply more Smarties than ice cream. Therefore we really cannot recommend the store.

Everything is great, pleasant, sensitive, kind employees.

Unfortunately, as always, fries were cold and burgers were only lukewarm. Nothing going on in the shop and the staff overwhelmed with the preparation.

Cold meat, non-carbonated soda. As a decision, small water. CONCLUSION: Food ton, compensation 1/5 of the valuea

A rather mediocre representative of this chain!

Very run down, food wasn't served warm.

Glückstreffer, jeden Tag anders

So ekelhaft. Ich warte auf meine Bestellung und sehe eine Mitarbeiter in köch unten sein Nägel Sauber machen 🤢🤮 Ganze Tisch waren schmutzig Trotz gar keine Leute da waren.

Man hat uns gerade knapp 20 Minuten im Drive in stehen lassen. Ich musste Druck machen, dass man überhaupt unsere Bestellung annimmt. Fast food geht anders und guter Service auch.

Sauberkeit geht anders. Der Burgerking Tönisvorst macht das deutlich besser;)