McDonald's in Leverkusen

A bit chaotic because there was a lot going on. Request written to service. Response pending.

Müngersdorf branch. Staff very friendly. Except for the guests leaving their rubbish, it is very clean. After the renovation, the ambience suffered. Except the ordering machine is a bit confusing to order. Sometimes at the serving counter, sometimes at the coffee bar.

Things are repeatedly forgotten on the drive or when ordering, RIP-OFF!!!!!!!!

Unfortunately, we couldn't drive through McDrive shortly before 1 a.m. because the McDonalds was already closed. This despite the fact that according to the Internet, McDonald's is open until 3 a.m.

Habe vier Menüs bestellt zum mitnehmen ausser das es lange gewartet habe, fehlten vier mal mittlere Pommes.Als ich angerufen habe sie mir bitte liefern zu lassen. Sagten Sie mir sie haben keinen Lieferanten zu schicken soll ich die selber holen.

I won't comment on this restaurant, everyone should get their own impression

I have never experienced such a dirty and friendly McDonald's. Tables, floor and toilet totally dirty. Never again

Food was cold, tables and floor very dirty, both table walls smeared with old leftover food, toilet dirty… just very disgusting.

The food is just MC D like. But what really disgusts me is the toilet and especially the Dyson hand dryer. Are you really serious???

Coupons are accepted, table service also works great and the employees are very nice and helpful. Food is good. However, I agree with individual reviews that the selection of tables is very rare, as many are still completely dirty and you probably can't keep up with cleaning them.

Just placed an order via box, 1 cocoa and coffee with MacWrap, waited 10 minutes! Then they came to clarify where our order was, and they didn't even start making it, they waited another 5 minutes. They approached again and said to wait for MacWrap, and take the coffee yourself and carry it (((in total, we waited for almost 20 minutes, and no one even apologized!!!! And we have a fine for being late at work!!!@

Al Hamo Raghda salih Khodeda Rudolf-Breitscheid -straße4 51377 Leverkusen TEL.017623476260 Bismarckstraße 133, 51373 Leverkusen Bewerbung um einen Teilzeitstelle bei McDonald’s Sehr geehrte Damen und Herren Mit großen Interesse habe ich erfahren dass sie in Ihrer Filiale McDonald’s derzeit Teilzeitstellen anbieten hiermit möchte ich mich um eine solche Stelle bewerben.ich bin 21 Jahre alt und derzeit befinden ich mich in eine Schule. Durch meine vorherige Tätigkeit Bei früheren Arbeitsstelle konnte ich bereits wertvolle Erfahrungen im Einzelhandel sammeln dabei habe ich gelernt wie wichtig ein freundlich und kompetenter Kundenservice ist und gerne möchte ich sie in einem persönlichen Gespräch von meiner Eignung überzeugen über eine Einladung zu einem Vorstellungsgespräch würde ich mich sehr freuen vielen Dank für Ihre Zeit und Überlegung Mit freundlichen Grüßen Raghda Al Hamo

The burgers weren't decent for a restaurant. The abandoned tables were very sticky and were full. Not the best branch. There is more potential than is being exploited. Employees were averagely friendly. Ideal location after games or events with the Wildcats cheerleaders. Parking situation ok, except for larger cars.

I don't speak German and decided specifically for the table service after a long wait I finally had to get my food myself after I was rudely asked to do so then we were thrown out at midnight even though the store is open at 1 o'clock

I had to wait 45 minutes for my food when the store was empty. Everyone who came after us got their food earlier.

Good afternoon Mr. Wallraf, You are urgently awaited!

Easily accessible and good parking, staff friendly and helpful, otherwise just McDonald

Unfortunately, the seats and tables inside are often dirty. The burgers are often only lukewarm.

The drinks are not carbonated 😕 whether Sprite or Cola all drinks taste like water with cola or Sprite flavor 🤢But the employee was nice enough to try it herself and noticed that it tasted disgusting. She then gave us an apple spritzer from the bottle. It's disgusting that you spend your money on something like that if you don't notice it then you get cola with flavor without carbonation. 🤢

Wir waren gestern Abend um 23:30 in der Bismarckstraße in Leverkusen. Die Tische und Bänke waren so schmutzig, überall Essensreste das es uns geekelt hat. Wir haben dann einen einigermaßen „sauberen „ Tisch gefunden aber es war das letzte mal das wir diese Filiale betreten. Wir haben einen Mitarbeiter darauf angesprochen aber der sagte nur das er später mal gucken wird. Ich finde das regelmäßig jemand nach den Tischen gucken sollte und mal mit einem Tuch drüber wischt..

Tables are always dirty, you constantly have to ask if the table can be cleaned or if you can see what kind of customers are walking around there, I would be ashamed to leave a dirty table to the next person. People have less and less decency and always make employees more work than necessary. That's why the employees don't show any more friendliness than necessary.

Unfortunately it took a very long time until we got our food and parking there was also very confusing and only two of four ordering screens worked, but the food was completely normal

Hello, I was eating there the last few days. The food was really poorly prepared, the fries were already cold and the one I had was no longer warm and the salad on it felt rotten. The staff who work there are completely overwhelmed and rude and can hardly speak any German. In addition, the parking lot entrance behind the mcs has a curb protruding a good 2.5 cm from the lowered curbs and I broke my car there. When I spoke to Mr. Günes (the boss) I only received a disrespectful and inappropriate answer that it was my own fault and that I was unlucky.

I was eating there today and now I have the diarrhea of ​​death

Just closed an hour earlier today...

Ice cold fries from Mc... NOT TASTY! August 22, 2024 7:23 p.m.: Parking lot completely full. Completely overwhelmed staff (approx. 10 people). Too many orders being processed at the same time (4 order terminals, orders at the checkout and orders via app). We constantly looked at the order slips and the bags that were available so that the right things were put in the right bags. The drive-thru employee even packed the 20-count nuggets. Fries kept being fried and stacked like crazy. You could watch the waiting food getting cold. The fries were ice cold when we got home. The nuggets and the Mc Rip warm (because they were packed last), the cheeseburger cold on the outside, still lukewarm on the inside. The peach tea is room temperature. Only the cola was cold. I said two years ago: Ever since the terminals came into being, you've been getting cold food. We were at the wrong time, at the wrong McDonald's.

Macces like everyone else. Small deduction, there really wasn't much going on but the free tables were really greasy and smeared. Around 10/11 tables were free and 3 of them were not 'soiled'

Wir haben 45 Minuten auf unsere Bestellung gewartet. Als wir nachgefragt haben, wurde nur recht unfreundlich gesagt, wir sollten halt warten, es seien viele Bestellungen. Als das Essen endlich gebracht wurde (Tischservice) fiel ein Fruchtquatsch auf den Boden - immerhin wurden wir gefragt, ob es okay sei wenn wir den nehmen (wir verneinten). Servietten waren übrigens auch nirgends dabei und auch im Restaurant nicht zu finden. Das Essen war zudem kalt und ein Getränk fehlte. Alles in allem wirklich unzureichend und unfreundliches Personal.

Dirty tables, full trash cans, unfriendly staff, incomplete order. It's that we were hungry and had little alternative, but we will certainly not return here.

Unfortunately, the fries were only lukewarm, the Fanta was barely carbonated and the table wasn't clean. This is definitely better.

Superb view of the Leverkusen stadium. Clean restaurant, fast service, friendly staff.

I found the employees bad today, they were disrespectful and didn't talk to the customer and they gave the wrong order and complained because they felt like something better. The food was ice cream 🧊 cold and didn't taste like the chicken citizens and so on It didn't taste good and the sauce was missing. Coffee tasted like nothing and the fries probably came from the freezer and I think the chicken nuggets were from yesterday. The tables weren't clean, the toilets were dirty and the toilet paper was missing

Delicious like Demor after a long time, unfortunately all the tables outside were not clean. This is probably due to the small number of staff.

Check your orders on site!!!!!! I was once again very disappointed. The staff is overwhelmed (it was a normal Sunday) and unable to pack orders inside correctly. Six sauces were simply mixed in, which wasn't the first time that happened. I noticed it when I was home. Thank you for that. 3 employees are standing at the packing station and cannot pack the order correctly. Great staff 👍🏻

Very nice team that helps in every situation 😊

Toilets very dirty and everything old and rancid! And that on a normal day. The food? Carelessly slapped into the bag. Out of 12 parts, one was completely wrong, one burger was completely forgotten. And that at Mc Drive where it is difficult to make a complaint if you continue driving…. So the customer is being cheated by this...... Things used to work better under the old owner!!!!!!!! Awkward!!!!! Bad!!!!! Not recommendable!!!!

Bought for about €15 and McChicken was missing. Unfortunately, I was already sitting at the bus when I noticed it. Am very disappointed

By far the dirtiest McDonalds I have ever seen anywhere in the world. Nothing here has seen a rag in the last few weeks. From the toilet to the table. ....disgusting

1.24 for a Big Mac for something football related. Fair price. In terms of taste, it's more lower middle class than high society. But 1.24. Take that, inflation💪

You must ALWAYS check your order! Just ordered from McDrive, 2x McSmart menu and a coupon with 2 Cheesies. Order not checked, the 2 cheeses from the coupon are simply missing. It's just incredible at this location!

A standard Mc. Was very busy due to an event nearby. Order was forgotten and had to be pointed out. Then the sauces were also forgotten. Every course makes you slim, I thought. Food was fair.

I was very disappointed with my visit to this McDonald's. The entire area was very dirty and the toilets smelled extremely bad. It was so unpleasant that I lost my appetite. Something urgently needs to be improved here, especially in terms of cleanliness and hygiene.

Unfortunately, I have to rate my visit to this branch as extremely disappointing. The staff was consistently unfriendly and seemed uninterested in serving the guests. Instead we were instructed to place our order at the kiosk, which left the impression of a lack of service. The excessively long waiting time was particularly annoying: we had to wait 40 minutes for a coffee, while guests who arrived after us and only ordered coffee were immediately served at the checkout. Such service is unacceptable and significantly spoils the otherwise pleasant ambience of your branch. I really hope that you will take this feedback as an opportunity to improve the service in order to offer future guests a more pleasant experience.

Again, several products not included in the takeaway order. This time it was a Big Mac and one Curly Fries. This is super mad! Happens again and again. Nobody can be reached by phone!

I haven't seen such incompetent employees in a long time

If the tables and chairs look so disgustingly dirty and the staff is unfriendly, what must the "kitchen" and its products look like? I first came here because the one in Leverkusen Mitte simply stinks and isn't modern, but things are getting worse here. The sight of it gives me stomach cramps.

Something is always missing when you order!!!!! So always check directly

The TS is and remains legendary

We come from Leverkusen and are therefore often there with our grandson. But when it comes to cleanliness, things are getting worse. It's rare to find a table that isn't dirty and sticky.

This was the third or fourth time that something was missing from my order when I picked it up. I never said anything because it could happen. Now, with the last order, I wrote to the branch. Nothing came. I then wrote to McDonald’s directly. An answer came within a day or two. Dear customer, we're sorry, blah blah blah blah. We will contact the franchisee and ask that they contact you as soon as possible. Of course nothing happened. I of course contacted you again and got this answer. Dear Mr Customer, Thank you very much for your information. We are very sorry that you have not received an answer to date. You are important to us as a guest. We have therefore once again made our franchisee aware of your concern. If we can be of further assistance to you, we are of course available to you at any time! Best regards And again nothing happened. After five weeks I pointed this out again and now I didn't get an answer from the headquarters either!!!!!!!!!!!!! It also happened to me in Isselburg that something was missing. As I said, we are all human and it can happen. But I got an answer straight away and a replacement. But because of the branch in Leverkusen, it's over for me now. So McDonald’s is done for me. The app will be deleted immediately, I will never buy anything again and I will tell everyone who asks me about it. McDonald’s, a company that no longer needs to respond to small customers. (Old review from me!) Had a Big Mac and a Fish Mac today. The Big Mac was quite cold, but OK. However, I threw the fish Mac into the bin. As if it had been baked twice. Totally hard and dry at the edge and almost to the middle.

Preferably no star! After work you want to order food in peace and quiet and end up in a long and loud discussion. The saleswoman had forgotten a cheeseburger, then accused me of having already eaten it (theft) and after a long discussion she gave it to me. It's unbelievable that you have to allow yourself to be humiliated like that! I won't enter the store again!

Unfortunately there is extremely poor barrier-free access even though it could be done easily

Terrible. Absolutely not recommended. fries old and cold; Also the cheeseburger was old and cold and the cheese was missing. Staff totally overwhelmed

It was ok, but the staff could be friendlier

If there were zero stars, then we would have given zero! Incredibly dirty, indescribable conditions. Are against conditions without eating. You can't even imagine what it might look like in the kitchen.

This Mc Donalds is located in Leverkusen and it is just right opposite the Bayer Leverkusen stadium 🏟️. That’s crazy and it also makes sense since it’s a good spot to snack before a football match. It features indoor and outdoor seatings areas and also a children playground area.

The last few years have been the best MacDonald's in Leverkusen, but on my last visit... I can't recommend it... The food wasn't tasty, even the kids didn't want to eat it. Everywhere in MacDonald it smells like a toilet. Never again!!

Probably one of the slowest McDonald's in history. Waited 3 times in a row now, 12 minutes for 2 citizens.

We were there today before the game and got our food so quickly, absolutely great, even though the place was packed

Food cold, Royal Burger as small as normal hamburger. Cola without gas. impudence.

11.99 for a dopple pack menu is overpriced. Eat at home instead of making McDonald’s rich while they rob you of your money with overpriced food. Boycott these globalist demons

Everything takes far too long for a small order, 20 minutes of waiting and, as is so often the case, not everything in the bag from the order, unfriendly staff, floors dirty, tray overfilled, staff totally overwhelmed.

Surprisingly, a really big big taste))

It's terrible, the ordering terminals don't accept codes and the staff is overwhelmed.

Normal McDonald's, but service really unfriendly. Asked for a straw for my cola and received a really pathetic answer: "No, you can't get it. Only to take away." So unfriendly.... Never again.

Food was good like in every McDonald's But when I went from the restaurant to the parking lot, parked there for 25 minutes, my car was completely dirty from the trees there. Better to park outside

Unfortunately the oat milk was empty

Burgers were only lukewarm and didn't taste particularly good. The tables were all dirty and sticky. In the 40 minutes that we were there, none of the staff came up with the idea of ​​washing the tables or even cleaning them in any way. I've seen this better in other branches.

Not so well maintained. One of the least nicest McDonald's I've experienced. My bigmac was rather cold.

Ich war nur im MC Drive. Dort hat alles gut funktioniert. Es ging zügig voran und die Bestellung war komplett. Essen war so wie man es von mc donalds erwartet.

Neben dem schönsten Stadion der Welt, in dem ich aus Irland Urlaub gemacht habe, war ich begeistert, dass es Curly Fries gibt, die es in Irland seit Corona nicht mehr gibt

Angenehm, sauber und der Tischservice war freundlich und fix.

Mir ist nach dem Essen schlecht geworden.

Sauber, schnell, ordentlich in typischer McDonalds Manier.

Wartezeit einplanen, aber alles dabei nichts vergessen.

Essen wird lieblos zubereitet. Bürger krum und schief. Die Pettys zerdrückt und matschig. Unfreundlich und gestresstes Personal. Einrichtung kalt und lieblos. Funde MC Donals eh nicht mehr so toll wie damals dad neue Image passt absolut nicht. Nicht mal mehr Kinderfreundlich und nur noch Schott in den Kids Menüs. Kein anständiges Spielzeug mehr nicht mal anständige Literatur. Es gab mal eine Zeit lang Bücher, was Sinn machte. Lang lang her. RIP Ronald.

Essen war frisch. Tische und Boden schmutzig

Leider etwas dreckige Tische und durch Klimaanlage ziemlich kalt.... Ansonsten alles gut 👍

Saubere moderne Filiale, Personal hat freundlich und schnell zubereitet

Die Lage ist natürlich ideal, direkt gegenüber der Bay-Arena. Ich meine, dass auch diese Filiale Henry Maske gehört. Hut ab vor ihm. Ich glaube, er war der erste Unternehmer, der sogar in der Bay-Arena Produkte verkaufen durfte. Sein grösster Clou: Die Litfaßsäule (Werbesäule) für McDonald's VOR DEM BURGERKING in Opladen gekauft oder gemietet zu haben. Grossartig. Ich bin kein Fastfoodfa, habe und werde nie einen Burger bei McDonald's gegessen. Den Müll habe ich beim Rhein-Cleanup einsammeln müssen. Daher meine Bewertung. Die ist nicht repräsentativ. Meine Kinder dürfen hier aber essen.

Man muss sich nicht wundern, dass überall die Tablets rumstehen, wenn die Tablettwagen nicht geleert werden und sich dort bereits alles stapelt.

Die Sitzgelegenheiten und die Tische waren sehr dreckig und es war überall Sosse. Das Essen war wie bei jeden anderen McDonalds auch.

Eindelijk weer een mcrib. Word tijd dat deze ook standaard in Nederland op de kaart komt. Happy bij de oosterburen.

Heel irritant om continue de luitruchtige alarmen van de keuken te horen terwijl je daar zit te eten.

Gepflegtes Restaurant. Jedoch gibt es hier keinen Tischdienst. Wartezeit dafür leider zudem sehr groß. Gibt besser organisierte Restaurants von MCs

Die Kostenlosen Steckdosen finde ich gut, da kann man seine Sachen aufladen wenn man unterwegs ist.

Ist in Ordnung! Meistens gehe ich nach einem Basketballspiel der Bayer Giants dort hin (liegt ja direkt an der Halle) und nehme mir was für zu Hause mit, kürzlich aber auch mal im Mäcces gegessen. Personal ist immer nett und das Fast-Food ist auch schön warm und frisch.

Мої хлопці дуже люблять цей заклад. Якщо є можливість - відвідуємо. Але цікавий факт - вже не перший раз не дають соломинки для напоїв. Дефіцит... На наше питання відповіли, що можна і так попити. Столи на вулиці вчасно не прибирають. Брудні.

Быстро обслужили. Именно в этом ресторане картошка фри была вкуснее.

Big Mac Menu, Fritten sehr gut, Big Mac labbriges Brötchen, Fleisch nach längerer Suche gefunden. Habe ich bei der Kette auch schon besser erlebt.

Sehr unhöflich hat über Kunde gelästert aber essen war gut

Ungenießbar ,mehr noch:ekelhaft! Und dann werden Reklamationen noch nicht einmal anerkannt weil man keinen Kaufbeleg hat.

Der Henry Maske Franchise-Betrieb im Real in Leverkusen bietet ungenießbare Burger. Reklamationen werden angelehnt weil man keinen Kaufbeleg hat. Ich dachte H.Maske hat mit dem Boden aufgehört.....

I waited forty minutes for a single hamburger and a bottle of water. It was cold mad poorly prepared. I nearly cried

Nach langer Zeit war ich wieder einmal im McDo an der Bismarckstraße. Für ein schnelles Essen zwischen durch ist es durchaus akzeptabel wenn auch die Sauberkeit, vor allem auf den Tischen, zu wünschen übrig lässt.

Bij terugkomst van een dagje winkelen genieten van een heerlijke koffie met wat lekkers of een verfrissende longdrink. Maar een hamburger met friet kan natuurlijk ook.

Wir haben dort lediglich *nur* eis gekauft selbst da wurde die Bestellung falsch aufgenommen und auch noch behauptet wir hätten nur ein Eis bestellt. Statt groß hat sie ein kleines zubereitet und hat die Bestellung nicht storniert weil sie es nicht könne. Die Art und Weise wie sie mit Kundschaft umgeht ist unmöglich, unverschämt und dreist.

Ich gehe immer da was essen wenn ich in der Stadt bin bekomme ich immer Hunger mann soll da auch mal reingehen und was essen und trinken und eisenden gehen

Dieser McDonalds hebt sich ab von den anderen alleine durch den Inhaber das ist der ehemalige Boxweltmeister Henry Maske es werden diverse Andenken aus der alten Boxzeit ausgestellt sowie Trikots von Fußball Stars aus vergangenen Zeiten und das wichtigste man bekommt natürlich auch einen leckeren Big-Mäc und alles was dazu gehört.

Eigentlich wollte ich Fast-food-Ketten nicht bewerten aber dieses McDonald’s ist echt unglaublich. Ich war auf Veranstaltungen in der Ostermann-Halle und bin zwischen zwei Events ins Mcdonald’s. 45 mir Uten anstehen lasse ich mir ja noch gefallen aber ich wollte dort essen und ich bekam kein Tablet. Das Ergebnis war, dass die Tische alle zugemüllt waren und niemand der Mitarbeiter dort aufräumte. Es war wirklich ekelhaft. Dazu kam, dass die Pommes nicht durch waren. Der Kommentar des Mitarbeiters war, dass es anders nicht geht. Ich müsste sonst noch länger warten. Man glaubt, dass der Laden in unmittelbarer Nähe zur BayArena darauf vorbereitet ist, wenn Menschenmengen kommen aber dem ist nicht so. Ich hoffe McDonald‘s Deutschland liest dies und redet mdl Klartext. Auch das Ordnungsamt sollte mal in Bezug auf Hygiene während einer Großveranstaltung in der Umgebung unangemeldet vorbeikommen.