Burger King Leverkusen-Schlebusch in Leverkusen

I've always liked Burger King, but today I ordered a chicken nugget burger instead of a cheeseburger, and I got three long chickens instead of two long chickens and two long nuggets. The order was for me and my friends, and they all said the burgers were dry and poorly made. And spending so much money on this is an absolute disgrace. We had to wait forever because we ordered plant-based, and others were always given priority, which is logical, but then hearing the employees all speak Indian or something and then messing up the order doesn't help either. I understand being unmotivated on a Sunday at 10 p.m. in 91°F heat, but at least put enough or too much sauce and lettuce on it instead of making the burger dry and lean. That would really be the least you could do. I don't have high expectations, but that's at least what it should be. Look at the attached picture and judge for yourself whether the burger looks edible or completely dry.

Unfortunately very unfriendly man behind the counter and unsympathetic nobody wants to see, rather at Mc Donald much cheaper and very nice staff

I was very disappointed with my visit to Burger King. The food was cold and seemed like it had been prepared long ago. The fries were soggy and the burger meat was dry. Additionally, the service was unfriendly and slow—we had to wait forever, even though it was barely busy. The place wasn't particularly clean either; the tables were sticky, and the floor was dirty. This isn't what I'd call a fast-food experience. I won't be coming back anytime soon.

Order arrives min 2 hours later

Very fast service, top cleanliness!!

The order finally arrived after 1.5 hours. The fries and burger were cold. Instead of orange juice on the kids' menu, they served Coke, and instead of sweet and sour, they served curry. The fries weren't even delivered. If you can't deliver correctly, you shouldn't!

Fast service. Very stuffy inside. Wasn't that extremely nice. Plenty of seating and big :)

You can sit here, but you don't have to. My recommendation...go there, order, take your order, and you'll be fine.

Do not offer all products and abstain completely from promotions (e.g. tortilla promotion).

No matter how good bulgur is, it's not enough

I haven't experienced anything so unfriendly in a long time

No thanks. Burgers looked warmed up and were dry. Staff..... 🤦‍♂️

Furthermore, you cannot redeem points, i.e. “crowns”, that you have collected in the app. The crowns can only be collected if they are indicated on a piece of paper stuck to the order terminal, including spelling errors. Why is this the case and has it been this way for quite a while now?

Bad service, something ordered is constantly forgotten and there is no ice cream in the heat. This store is terrible

Everything else. But not recommended! Honestly? This store doesn't even deserve a single star!!!! At first the Mayo was sold out for WEEKS, no actually for months, and was not available. Now the mayo is here, but they can't make milkshakes. There's always something. And while we're at it: there's no question of a QUICK restaurant either. Last week my daughter and I waited 15 minutes to place an order and another 10 minutes to get our food. When we were there the day before yesterday and wanted to order, we received a "Hello. What?" If I could have, I would have turned around and driven again. No trace of friendliness at all. Oh yes: and the Danish King that I got and was still eating there in the parking lot (immediately after receiving the order and not having driven through Leverkusen for hours) was cold. It wasn't lukewarm, it wasn't warm and it certainly wasn't hot. He was cold. If I hadn't been so busy and didn't have time pressure on my back, I would have complained. But wait another 25 minutes for that? Nope! Now I've had enough and now Burger King gets its deservedly bad rating.

One star is already too much of a disaster. Employees can't do anything about the store. I feel I recommend grottoes bad everything service eat cleanliness that's why the scent was closed eckelhsft

Finally a Burger King restaurant where you don't have to wait long for your order. Everything top and freshly prepared. Very modern and beautifully designed with attractive outdoor seating. In summer, large umbrellas offer pleasant shaded areas... wonderful! 👌😊

Rather a bit grubby. The burger racks behind the counter looked greasy and dirty. Employees walk through the kitchen in their slippers, and it is darkened. Doesn't seem serious. This was confirmed by massive stomach pain/nausea after eating the food we brought with us. These also tasted burnt or bitter. Not recommended and never go there again.

It's a shame that this citizen king is slacking off more and more. Fries are often eaten raw and often look like they have been thrown together. Is it possible that this branch is closing? Because there are dead flies and dust in the window under the counter, instead of the things for the kids' menus. In addition, the main entrance door has been banging for two years now. If it's warmer outside, the heating hums nonstop and in winter, well. Washing tables and clearing away trash could really be done more often. Saving waste could start with the drinks in the restaurant. It's a real shame because there are still smiling and friendly staff there. I think I'll go see another citizen King now. It was really good since he was nearby. So it's time to look further away.

You could have tried harder if you forgot fries 🙈Citizens crooked and crooked

Disaster with ordering via Lieferando! Only half arrives and no one can be reached

I would prefer to give no star at all, but unfortunately you can't. At 9:50 p.m. the young gentleman with the orange t-shirt cashed in on us at the drive in and took the order completely wrong, even though my friend repeated it to him several times. 1. He collected the order incorrectly 2. a fries are missing even though there were 2 menus. 3. we had a planned based long chicken and a normal one in the menu and one of the fries is missing? 4. We didn't order xtralongchilli cheese and double chilli cheese and we were tricked anyway. 5. If you have no idea, you should better train your employees or train them when it comes to packing and taking orders 6. Charging for things we didn't order is a disgrace. Unfortunately the receipt is missing otherwise you could have shown that it wasn't packed properly but it isn't there. Fries also dry Not a good recommendation!

Well, Bürgerking is and remains a concept that tries to take a few points away from its competitors... This location is old, only the most necessary things seem to be new, the display of the food on offer flickered. The friendly staff and the freshly prepared food were pleasing!!!

If you only order 1x chilli cheese burger in a burger joint, what's wrong doesn't consist of many ingredients. You then bite into it and realize that the patty is missing. Then you ask yourself whether this is still normal chaos.

Everything was good so far, the only thing that was annoying was the front door, which constantly slammed when customers went in and out

It takes time, but it's FRESHLY PREPARED!!!

I just bought burgers and nuggets but they were inedible. This is really shameless that they sell food that is inedible. In addition, the employees were without gloves - that's really disgusting.

Waited at the drive for over 30 minutes because the employees were completely overwhelmed for some reason. Shop was empty! Food was cold. On the way home I noticed that I hadn't received my drink at all. In a word, a disaster

Luckily, I haven't had any bad experiences with food here despite reading the other reviews. But it's slowly becoming noticeable, and I'm sorry to say it: almost all of the employees seem unmotivated, and if you make a large order and take it with you, you should definitely check the order. Something is often done wrong or forgotten here. The operator keeps introducing strange rules for this branch.

Normally a really great restaurant. But more and more often parts of the orders are missing. As well as today. We ordered 3 burgers but only got two. They then tried to call the branch several times (approx. 5 times) but no one answered.

Yesterday evening, spontaneously ordered in the drive, my husband and I shared the long chicken around 7:30 p.m., from around 12 o'clock we started having food poisoning, so far we are still struggling!! Never again!!

Guys, the burger I got yesterday just stank through the bag. Unfortunately I ate it and just got up with a very bad stomach ache. The store should be cleaned up 🤦🏽‍♂️. It doesn't work at all

Just cold and disgusting so disgusting never again

You should definitely not have it delivered there and when ordering to-go, ALWAYS check first whether everything has been packed. They can't manage to pack all the products in the order, so often something is missing. I wonder what's so difficult about at least comparing the number of burgers in the order with the ones packed, unbelievable.

Disgraceful staff, if an order is given incorrectly the customer is not believed and instead is discussed until proof is provided!!!

Let's start with the good - the fries were cooked perfectly as usual, staff are friendly, place is clean. Now the not so great–the touch screen menus make a lot of errors.

Not recommended, everything was cold, we waited for hours and fries were forgotten. Everyone run to mcs

Nice, modern Burger King. The staff was friendly and the food tasted excellent.

Super good. I love it. Always good food. Nice people. Just perfect

Food was almost cold and the restaurant was very dirty

Today I got a One Piece menu that came with a shirt. I took the food with me and realized when I got home that the shirt was the wrong size. I'm going back to exchange it. The boss or team leader is totally unfriendly and has a pissed off voice. Size L is sold out. I insisted on getting a new one. After a long discussion he threw me a shirt in size L. I then raised my voice and was insulted. This store is an absolute disaster. Unfriendly would still be a nice way to put it. I will never enter this store again in my life.

The food was nothing, fries and riffled potatoes were matchy, full of fat... The chili cheese nuggets were old and the burgers were dry... Staff very friendly and accommodating!

Today we decided to go to Burger King and as always placed our order with anticipation. My husband ordered a Big King menu with an additional sauce and paid €9.99 for it. When his order came, it was anything but normal! The portion was so small that for a moment we thought there must be a mistake. But when we complained, the behavior of the branch employees was extremely rude and disrespectful. The clerk said, without any respect or explanation, "You chose that yourself." When my husband pointed to the menu to prove we were in the right, the employees claimed that this was Burger King's policy and that it was intentional be done like this! At this point we realized that there was no point in discussing further as not only were they not admitting the mistake but they were continuing their bad behavior. As someone who has always been a loyal customer of brands like Burger King, I was really shocked by this behavior and double pricing policy. If this policy comes from Burger King, it is completely unfair, unethical and possibly illegal. And if this is a mistake by the staff, they should have apologized and solved the problem instead of arguing unnecessarily and insulting us. We have decided not to visit Burger King anymore. Because if we compare, even at McDonald's a mistake is fixed as quickly as possible. This behavior, especially in this particular branch, shows that customer satisfaction does not matter there. I hope Burger King takes incidents like this seriously because they lose a lot of customers like us.

I ordered a Big King menu with an additional sauce and paid a whopping €9.99 for it. When my order came, I was shocked: the portion was tiny. I immediately complained and said that this is exactly the size of the Big King from your offer, which is sold with a drink and fries for only €5.80. But the clerk was extremely rude and said, “You chose that yourself.” When I pointed to the menu, he claimed that Burger King did it that way on purpose. A long, unpleasant discussion followed that left me feeling like a supplicant. I'm not concerned with the five euro difference, but with the principle: If Burger King actually intentionally offers a product with two completely different prices on its menu, then that is not only unethical, but possibly illegal. And if Burger King doesn't know about this, it means that the employees at this branch intentionally gave me the wrong order - and then argued with me. I definitely won't set foot in a Burger King branch again. At McDonald's, a mistake is fixed in seconds - with a sincere apology and a quick replacement. But at Burger King? This wasn't the first time, especially in this branch! It's disappointing how little emphasis is placed on customer satisfaction here.

The employees try to do their best. However, something is always forgotten when placing an order. The food is often cold or you received the wrong thing. The “cooks” scratch their heads and bodies and then prepare the food... If you want to discover new diseases, this is the place for you.

I don't recommend it. I paid for the food at the checkout and gave the saleswoman the money. She went to make my salad with the same dirty hands after my money - without gloves. The whole room is very dirty. Unsanitary conditions.

How can you not turn on the heating in a restaurant in winter month. Really cold in the restaurant. Never again. 😡 Take your order with you otherwise the food will freeze there.

Normally the store is better, but unfortunately it went completely wrong last time. We've been waiting for our order for a long time. Another customer in front of us comes back in from outside, returns the wrong burger and gets a new one. The burger goes to the back for a moment, comes back to the front via the dispenser and goes into my bag. When I complain about this, everyone behind the counter knows exactly what it's about. Nobody denies that. Just a quiet YES YES. I first have to shout out that I'm getting a new, fresh burger that someone hasn't already had their hands on. That doesn't work at all. From a hygienic point of view, an absolute no-go. No decision. Nothing. Just one: There, a new one. Enjoy your meal. Bye.

If my cell phone takes too long on slowmotion, it's faster than the whole store and hygienic is zero. The term star is not even allowed to appear here. Never again

Life saving fast food .. classic german BKshop

Biggest juice shop I've ever seen, spent €7 on nuggets that never arrived, the fries were cold, the way from there to us was probably a 10 minute drive, the burgers were sticky. And what do you have for…. Actually a phone you call 80 times and no one answers, really when I'm with you in person I poop on the counter and shove your phone in your...

Neatly renovated Burger King with the new style/decor of Burger King. Easy to reach from the highway. Large terrace outside with nice chairs. Neat toilet, ample parking, fairly quiet area, ordering with several ordering columns.

Service was very rude so I will never go there again

Cold citizens, disgusting fries, absolutely not recommended, especially since I also saw two rats where the shack to the back of the house was, there was also a warehouse that was open 🤮🤮 I would prefer to give zero stars, but unfortunately it's not possible for you to be a citizen King can evaluate. Not recommended from my side.

I was there twice and my order was refused at the checkout each time. Due to a restriction, I am not able to use the terminals well. But the staff isn't interested in that at all. "You can wait as long as you want, I won't take the order." Then I drove again.

Burger King, very fresh delicious burgers.Food is hot.Highly recommended.

We were there. The toilet was dirty and no toilet paper. Our food was put together 2* incorrectly and it was only luke warm. The employees preferred to talk to each other instead of working. That's how it seemed to me.

So this Burger King is the worst I've ever visited... Last summer the ice cream machine and milkshake were always broken for 5 months... Last week I got a milkshake, this week it didn't work again. For once I was in the branch instead of in the drive in, the light in the kitchen was partly broken or switched off, the man at the fries could hardly see anything, hygiene questionable. There were signs everywhere saying that you shouldn't exchange coupons for wraps because they don't participate, which is bad if you've already made up your menu online. Hello, please and thank you are not a term for anyone there. If this place wasn't on the main thoroughfare, I think they would have been closed long ago and this lousy service has been like this for years... Dirty, dark and hardly anything available, there are savings being made at every turn. Probably the reason why the staff is constantly changing

As always, the seats and tables weren't clean. The floor was also sticky. The burgers were warm, not hot. It's also a shame that this branch doesn't offer the tortillas promotion.

It's unfortunate that you can no longer order your food in person. Instead you now have to use a tablet. The chairs are from 1987 and could be more comfortable.

Drive even late with great service

Of course, the only thing you can eat here is never there, the ice cream...

You want to order with vouchers once, and all 10 vouchers were taken out by the terminal. Apparently there is no such thing as stretching. My opinion is that I have to order the citizens individually.

Never order anything for delivery here. Either it doesn't come at all, or if it doesn't come until after 2 hours, the food is cold and complete garbage.

Very nice staff. Tasty food. You hardly see anything like that in Burger King.

The shop looks deserted and uninviting. The employees are not motivated. The food is really bottom drawer. It's hard to believe you can screw this up, but here it is possible.

Very bad staff! You come from the festival and are treated stupidly! It's best to close the store! They're not that good at cleaning and being friendly anyway! Shame on you!

Everything was great 👍 Chilli cheese recommended

I ordered and have been waiting for my food for an hour, which is no longer possible

Nice people behind the counter. Food as always BürgerKing Like. At least the tables here are wiped down regularly...

Cleaner loading, quick operation. Everything is great there

The staff is friendly! Unfortunately that was it. The food is horrible. It's fast food...yeah...ok. but that was nothing at all. The burger was soggy and lukewarm, the fries were oversalted for the children and the ones for the adults lacked salt. The drinks didn't taste good. The prices are way too overpriced. The shop (tables, toilets, + outside area) was very unclean. Too bad.

We didn't have the time or desire to cook anything today. We then decided to get something from Burger King... we would have preferred not to and won't do it again in the future. We ordered our food and waited for our number to be called. The drive-in was full. Apparently one of the employees was getting some ice cream ready for the drive. He took the spoon out of the ice cream and slapped the chef's arm on the arm and then put it back in the ice cream. An absolute no-go as a service employee. The worst thing we found, however, was what was added - every customer could see this. I don't even want to know what was done with our food. We were so perplexed and asked out loud how one could do something like that in front of the customers or let alone come up with the idea of ​​treating the food that others had paid for. We will never visit this branch again in our lives. An absolutely disgusting experience.

Ladies and Gentlemen I would like to say a lot of praise to your employee Nowitza, who impressed me during my last visit to your branch in Lecerlusen. I immediately noticed his friendly nature and professional attitude. Despite the high volume of people, he always remained calm and served all customers with a smile. Particularly noteworthy is his ability to maintain an overview even in stressful situations and still make every guest feel welcome. Unfortunately, such customer orientation and commitment are no longer a given these days and deserve special recognition. Thank you for the excellent service provided by Nowitza and the entire team at Burger King Lecerlusen. I will be happy to come back and recommend your branch. Best regards

This is definitely the Burger King in Leverkusen where you should go. They have never messed up an order with me or been unfriendly. I've seen everything at the Burger King in Opladen. Some of them are unfriendly or cheeky, there is ALWAYS something missing, at least the mayo and sometimes there are bones in the chicken in Opladen. This has never happened to me in the store here in Schlebusch. Hence the review in the first place. Such behavior over years and changes of ownership must be praised, even if others see it as a minimum for an order to work.

The food in the shop always invites you to do so if you would like to flush out your intestines for 1-2 days. As already seen twice, employees don't wash their hands when they smoke, very tasty :D Well, no one has been unfriendly so far, but also not really inviting for further visits ;D then you should also keep in mind that no one really gets around to keeping the shop clean on the weekend, there are simply far too few staff on such days!

Things are constantly forgotten when ordering! Countless times, for example, Forgot the fries, so wasted money!!

Overwhelmed employees, harsh tone among each other, completely understaffed, long waiting times, overfilled tray trolley. What else can you say about that? Too bad.

I ordered fries. In there were curly fries, fries without gluten and curly fries with gluten. That was probably mixed together. Now I'm struggling with severe symptoms. I've been there many times and it always worked, and now it doesn't. Not recommended.

What a dirty place. Cleaning inside and outside would be urgently needed!

I was refused service because I didn't want to mess around with a screen and search forever. I'm definitely not going to fiddle with a screen that has already had tons of people on it that I don't know. Who knows which body openings these fingers were in beforehand? I don't want to buy a virus package either, I just want to eat it! The quality is already very inferior if you then refuse service just because you don't feel like working even though 3 employees are standing around chatting. Is this already the bottom drawer! Never again BK

Unfortunately, in this Burger King - as in 70% of all branches - it is the standard that something is ALWAYS missing. It doesn't matter whether the store is full or not. Either you check every order EVERY TIME or you accept to pay €3-5 for nothing. Today again: 2 burgers missing again and a donut because 4 people are working on a stupid order at the same time. It was stressful enough because there were a lot of people standing and waiting in the branch, but the drive through was also busy. The last time for me, it's happened often enough and when you ask the employees about it, all they get is "Huh? Please what?". Then they read the receipt 3 times and get it. Sorry, extremely poor - even for one of the worse fast food chains.

Things are always missing, you always have to check, food is often not fresh

Orders only at the terminal otherwise you will be turned away with a shrug of your shoulders

"Burger King" where the fries are so cold they could easily pass for an ingredient in iced coffee, and the burgers taste like they've been reheated before - before an era when quality was still a concept. Every bite is like an expedition into the unknown because you never know what you're going to taste next - except disappointment, that's guaranteed. To be more precise, the patties taste like the insole of an old sneaker - a real taste experience for the senses. But hey, the staff changes so often that at least you see a new face every time. Can you really blame them? After all, they have to master the balancing act between management's requirements and savings, which is of course reflected in the hygiene conditions in the store and is also confirmed by several reviews. And of course, an unpleasant stomach feeling is guaranteed after the visit - it's like the icing on the cake of the heap of gastronomic disappointments. And long after you've fought your way through this culinary nightmare, you'll be left feeling like you'll get to know the next restroom more intimately. Considering what you get for this quality and price-performance ratio, it's beyond outrageous. Apparently nothing has changed since the TV documentary about this very Burger King! After a second very bad presentation on television, this Burger King offers enough input for a third episode. I hope it will be released soon! This Burger King won't see me again - unless I need a reminder of how bad fast food can be.

Locally is good, but ordering via Lieferando is adventurous. How can you screw up orders almost 3 times in a row? Order 1st time: Promotion via Lieferando “Take 1 Long Chicken and get 2”. So 2 for 1. We selected this promotion twice = 4 burgers. But only 2 arrived. Order 2nd time: ordered 2 crispy chicken menus + one crispy chicken. Instead of crispy chicken there was a cheeseburger. Woooooow. You can't reach anyone for that. You can forget about calling. Ordered 3 times today. Ordered crispy menu and a double cheeseburger menu. A long chicken as a chilli cheeseburger and a double chilli cheeseburger arrived. Can you please receive your complete order? And the possibility of a complaint would be good...

Freshly made burgers and the fries were good too.

This Burger King is Katasprohe. The shop was completely dirty and the fries were cold. The cheese was everywhere outside of the burger and one person's order was simply forgotten even though there were only four people in the store. It seems that no one cares about cleanliness or about pleasant food.

Disaster, food cold, service overwhelmed, shop completely dirty. Never again

Today I decided: never again! Fries and cheeseburgers were cold, fries were made new straight away, cheeseburgers after discussion. I was told that this was the normal condition (not even lukewarm...), they haven't been allowed to warm it up for three-quarters of a year... Aha. Cola filled half a centimeter below the calibration mark (photo available). Really, no...

Food cold, fries almost raw and everything dirty. The 4 employees didn't care at all about the full carts being cleared away or a full table being cleared away. When I asked for toilet paper, everyone looked at each other and I wasn't sure if they even understood me. There was no toilet paper and no soap anyway. Unfortunately you can't give less than 1 star for the service. If they were my employees, they wouldn't have a job from today on.

Hi at least 3/4 times a month I order through liferando and what I order never arrives anyway it's disgusting one pays at least between €40/€50 every time there is a frightening incompetence of work the day will come you too will close for the your behavior works

It would be better to send the health department over here. Bacon on the burger was cold. The patty also cold. I don't want to know how long it's been lying there. Shop dirty. And the onion rings in the photo speak for themselves. Once and never again

Great food, fast service, and very friendly staff.

My 3-year-old son is better at topping and packaging burgers and the staff should be trained to salt fries. Catastrophe! Why isn't the store banned?!

Defective plumbing system Food almost tasteless, at least warm Staff bored and unfortunately only cash payment

It was my first time there and I found everything very good, toilets were very clean, employees were nice, food was very good, what else would you want there

Food is good quality, ambience could be more appealing!

I have never received an error-free order here. Something is always missing or not right. Complaints are virtually impossible.

It's cool that you can sit with friends until nightfall and buy food when all the shops are closed.