Burger King Leverkusen-Schlebusch in Leverkusen

Not recommended, everything was cold, we waited for hours and fries were forgotten. Everyone run to mcs

Nice, modern Burger King. The staff was friendly and the food tasted excellent.

Super good. I love it. Always good food. Nice people. Just perfect

Food was almost cold and the restaurant was very dirty

Today I got a One Piece menu that came with a shirt. I took the food with me and realized when I got home that the shirt was the wrong size. I'm going back to exchange it. The boss or team leader is totally unfriendly and has a pissed off voice. Size L is sold out. I insisted on getting a new one. After a long discussion he threw me a shirt in size L. I then raised my voice and was insulted. This store is an absolute disaster. Unfriendly would still be a nice way to put it. I will never enter this store again in my life.

Today we decided to go to Burger King and as always placed our order with anticipation. My husband ordered a Big King menu with an additional sauce and paid €9.99 for it. When his order came, it was anything but normal! The portion was so small that for a moment we thought there must be a mistake. But when we complained, the behavior of the branch employees was extremely rude and disrespectful. The clerk said, without any respect or explanation, "You chose that yourself." When my husband pointed to the menu to prove we were in the right, the employees claimed that this was Burger King's policy and that it was intentional be done like this! At this point we realized that there was no point in discussing further as not only were they not admitting the mistake but they were continuing their bad behavior. As someone who has always been a loyal customer of brands like Burger King, I was really shocked by this behavior and double pricing policy. If this policy comes from Burger King, it is completely unfair, unethical and possibly illegal. And if this is a mistake by the staff, they should have apologized and solved the problem instead of arguing unnecessarily and insulting us. We have decided not to visit Burger King anymore. Because if we compare, even at McDonald's a mistake is fixed as quickly as possible. This behavior, especially in this particular branch, shows that customer satisfaction does not matter there. I hope Burger King takes incidents like this seriously because they lose a lot of customers like us.

I ordered a Big King menu with an additional sauce and paid a whopping €9.99 for it. When my order came, I was shocked: the portion was tiny. I immediately complained and said that this is exactly the size of the Big King from your offer, which is sold with a drink and fries for only €5.80. But the clerk was extremely rude and said, “You chose that yourself.” When I pointed to the menu, he claimed that Burger King did it that way on purpose. A long, unpleasant discussion followed that left me feeling like a supplicant. I'm not concerned with the five euro difference, but with the principle: If Burger King actually intentionally offers a product with two completely different prices on its menu, then that is not only unethical, but possibly illegal. And if Burger King doesn't know about this, it means that the employees at this branch intentionally gave me the wrong order - and then argued with me. I definitely won't set foot in a Burger King branch again. At McDonald's, a mistake is fixed in seconds - with a sincere apology and a quick replacement. But at Burger King? This wasn't the first time, especially in this branch! It's disappointing how little emphasis is placed on customer satisfaction here.

The food was nothing, fries and riffled potatoes were matchy, full of fat... The chili cheese nuggets were old and the burgers were dry... Staff very friendly and accommodating!

The employees try to do their best. However, something is always forgotten when placing an order. The food is often cold or you received the wrong thing. The “cooks” scratch their heads and bodies and then prepare the food... If you want to discover new diseases, this is the place for you.

I don't recommend it. I paid for the food at the checkout and gave the saleswoman the money. She went to make my salad with the same dirty hands after my money - without gloves. The whole room is very dirty. Unsanitary conditions.

How can you not turn on the heating in a restaurant in winter month. Really cold in the restaurant. Never again. 😡 Take your order with you otherwise the food will freeze there.

Normally the store is better, but unfortunately it went completely wrong last time. We've been waiting for our order for a long time. Another customer in front of us comes back in from outside, returns the wrong burger and gets a new one. The burger goes to the back for a moment, comes back to the front via the dispenser and goes into my bag. When I complain about this, everyone behind the counter knows exactly what it's about. Nobody denies that. Just a quiet YES YES. I first have to shout out that I'm getting a new, fresh burger that someone hasn't already had their hands on. That doesn't work at all. From a hygienic point of view, an absolute no-go. No decision. Nothing. Just one: There, a new one. Enjoy your meal. Bye.

If my cell phone takes too long on slowmotion, it's faster than the whole store and hygienic is zero. The term star is not even allowed to appear here. Never again

Life saving fast food .. classic german BKshop

Biggest juice shop I've ever seen, spent €7 on nuggets that never arrived, the fries were cold, the way from there to us was probably a 10 minute drive, the burgers were sticky. And what do you have for…. Actually a phone you call 80 times and no one answers, really when I'm with you in person I poop on the counter and shove your phone in your...

Neatly renovated Burger King with the new style/decor of Burger King. Easy to reach from the highway. Large terrace outside with nice chairs. Neat toilet, ample parking, fairly quiet area, ordering with several ordering columns.

Service was very rude so I will never go there again

Cold citizens, disgusting fries, absolutely not recommended, especially since I also saw two rats where the shack to the back of the house was, there was also a warehouse that was open 🤮🤮 I would prefer to give zero stars, but unfortunately it's not possible for you to be a citizen King can evaluate. Not recommended from my side.

I was there twice and my order was refused at the checkout each time. Due to a restriction, I am not able to use the terminals well. But the staff isn't interested in that at all. "You can wait as long as you want, I won't take the order." Then I drove again.

Burger King, very fresh delicious burgers.Food is hot.Highly recommended.

We were there. The toilet was dirty and no toilet paper. Our food was put together 2* incorrectly and it was only luke warm. The employees preferred to talk to each other instead of working. That's how it seemed to me.

So this Burger King is the worst I've ever visited... Last summer the ice cream machine and milkshake were always broken for 5 months... Last week I got a milkshake, this week it didn't work again. For once I was in the branch instead of in the drive in, the light in the kitchen was partly broken or switched off, the man at the fries could hardly see anything, hygiene questionable. There were signs everywhere saying that you shouldn't exchange coupons for wraps because they don't participate, which is bad if you've already made up your menu online. Hello, please and thank you are not a term for anyone there. If this place wasn't on the main thoroughfare, I think they would have been closed long ago and this lousy service has been like this for years... Dirty, dark and hardly anything available, there are savings being made at every turn. Probably the reason why the staff is constantly changing

As always, the seats and tables weren't clean. The floor was also sticky. The burgers were warm, not hot. It's also a shame that this branch doesn't offer the tortillas promotion.

It's unfortunate that you can no longer order your food in person. Instead you now have to use a tablet. The chairs are from 1987 and could be more comfortable.

Of course, the only thing you can eat here is never there, the ice cream...

Drive even late with great service

You want to order with vouchers once, and all 10 vouchers were taken out by the terminal. Apparently there is no such thing as stretching. My opinion is that I have to order the citizens individually.

Never order anything for delivery here. Either it doesn't come at all, or if it doesn't come until after 2 hours, the food is cold and complete garbage.

Very nice staff. Tasty food. You hardly see anything like that in Burger King.

The shop looks deserted and uninviting. The employees are not motivated. The food is really bottom drawer. It's hard to believe you can screw this up, but here it is possible.

Very bad staff! You come from the festival and are treated stupidly! It's best to close the store! They're not that good at cleaning and being friendly anyway! Shame on you!

Everything was great 👍 Chilli cheese recommended

I ordered and have been waiting for my food for an hour, which is no longer possible

Nice people behind the counter. Food as always BürgerKing Like. At least the tables here are wiped down regularly...

Cleaner loading, quick operation. Everything is great there

The staff is friendly! Unfortunately that was it. The food is horrible. It's fast food...yeah...ok. but that was nothing at all. The burger was soggy and lukewarm, the fries were oversalted for the children and the ones for the adults lacked salt. The drinks didn't taste good. The prices are way too overpriced. The shop (tables, toilets, + outside area) was very unclean. Too bad.

We didn't have the time or desire to cook anything today. We then decided to get something from Burger King... we would have preferred not to and won't do it again in the future. We ordered our food and waited for our number to be called. The drive-in was full. Apparently one of the employees was getting some ice cream ready for the drive. He took the spoon out of the ice cream and slapped the chef's arm on the arm and then put it back in the ice cream. An absolute no-go as a service employee. The worst thing we found, however, was what was added - every customer could see this. I don't even want to know what was done with our food. We were so perplexed and asked out loud how one could do something like that in front of the customers or let alone come up with the idea of ​​treating the food that others had paid for. We will never visit this branch again in our lives. An absolutely disgusting experience.

Ladies and Gentlemen I would like to say a lot of praise to your employee Nowitza, who impressed me during my last visit to your branch in Lecerlusen. I immediately noticed his friendly nature and professional attitude. Despite the high volume of people, he always remained calm and served all customers with a smile. Particularly noteworthy is his ability to maintain an overview even in stressful situations and still make every guest feel welcome. Unfortunately, such customer orientation and commitment are no longer a given these days and deserve special recognition. Thank you for the excellent service provided by Nowitza and the entire team at Burger King Lecerlusen. I will be happy to come back and recommend your branch. Best regards

This is definitely the Burger King in Leverkusen where you should go. They have never messed up an order with me or been unfriendly. I've seen everything at the Burger King in Opladen. Some of them are unfriendly or cheeky, there is ALWAYS something missing, at least the mayo and sometimes there are bones in the chicken in Opladen. This has never happened to me in the store here in Schlebusch. Hence the review in the first place. Such behavior over years and changes of ownership must be praised, even if others see it as a minimum for an order to work.

The food in the shop always invites you to do so if you would like to flush out your intestines for 1-2 days. As already seen twice, employees don't wash their hands when they smoke, very tasty :D Well, no one has been unfriendly so far, but also not really inviting for further visits ;D then you should also keep in mind that no one really gets around to keeping the shop clean on the weekend, there are simply far too few staff on such days!

Things are constantly forgotten when ordering! Countless times, for example, Forgot the fries, so wasted money!!

Overwhelmed employees, harsh tone among each other, completely understaffed, long waiting times, overfilled tray trolley. What else can you say about that? Too bad.

I ordered fries. In there were curly fries, fries without gluten and curly fries with gluten. That was probably mixed together. Now I'm struggling with severe symptoms. I've been there many times and it always worked, and now it doesn't. Not recommended.

What a dirty place. Cleaning inside and outside would be urgently needed!

I was refused service because I didn't want to mess around with a screen and search forever. I'm definitely not going to fiddle with a screen that has already had tons of people on it that I don't know. Who knows which body openings these fingers were in beforehand? I don't want to buy a virus package either, I just want to eat it! The quality is already very inferior if you then refuse service just because you don't feel like working even though 3 employees are standing around chatting. Is this already the bottom drawer! Never again BK

Things are always missing, you always have to check, food is often not fresh

Unfortunately, in this Burger King - as in 70% of all branches - it is the standard that something is ALWAYS missing. It doesn't matter whether the store is full or not. Either you check every order EVERY TIME or you accept to pay €3-5 for nothing. Today again: 2 burgers missing again and a donut because 4 people are working on a stupid order at the same time. It was stressful enough because there were a lot of people standing and waiting in the branch, but the drive through was also busy. The last time for me, it's happened often enough and when you ask the employees about it, all they get is "Huh? Please what?". Then they read the receipt 3 times and get it. Sorry, extremely poor - even for one of the worse fast food chains.

"Burger King" where the fries are so cold they could easily pass for an ingredient in iced coffee, and the burgers taste like they've been reheated before - before an era when quality was still a concept. Every bite is like an expedition into the unknown because you never know what you're going to taste next - except disappointment, that's guaranteed. To be more precise, the patties taste like the insole of an old sneaker - a real taste experience for the senses. But hey, the staff changes so often that at least you see a new face every time. Can you really blame them? After all, they have to master the balancing act between management's requirements and savings, which is of course reflected in the hygiene conditions in the store and is also confirmed by several reviews. And of course, an unpleasant stomach feeling is guaranteed after the visit - it's like the icing on the cake of the heap of gastronomic disappointments. And long after you've fought your way through this culinary nightmare, you'll be left feeling like you'll get to know the next restroom more intimately. Considering what you get for this quality and price-performance ratio, it's beyond outrageous. Apparently nothing has changed since the TV documentary about this very Burger King! After a second very bad presentation on television, this Burger King offers enough input for a third episode. I hope it will be released soon! This Burger King won't see me again - unless I need a reminder of how bad fast food can be.

Orders only at the terminal otherwise you will be turned away with a shrug of your shoulders

Freshly made burgers and the fries were good too.

Locally is good, but ordering via Lieferando is adventurous. How can you screw up orders almost 3 times in a row? Order 1st time: Promotion via Lieferando “Take 1 Long Chicken and get 2”. So 2 for 1. We selected this promotion twice = 4 burgers. But only 2 arrived. Order 2nd time: ordered 2 crispy chicken menus + one crispy chicken. Instead of crispy chicken there was a cheeseburger. Woooooow. You can't reach anyone for that. You can forget about calling. Ordered 3 times today. Ordered crispy menu and a double cheeseburger menu. A long chicken as a chilli cheeseburger and a double chilli cheeseburger arrived. Can you please receive your complete order? And the possibility of a complaint would be good...

This Burger King is Katasprohe. The shop was completely dirty and the fries were cold. The cheese was everywhere outside of the burger and one person's order was simply forgotten even though there were only four people in the store. It seems that no one cares about cleanliness or about pleasant food.

Disaster, food cold, service overwhelmed, shop completely dirty. Never again

Today I decided: never again! Fries and cheeseburgers were cold, fries were made new straight away, cheeseburgers after discussion. I was told that this was the normal condition (not even lukewarm...), they haven't been allowed to warm it up for three-quarters of a year... Aha. Cola filled half a centimeter below the calibration mark (photo available). Really, no...

Food cold, fries almost raw and everything dirty. The 4 employees didn't care at all about the full carts being cleared away or a full table being cleared away. When I asked for toilet paper, everyone looked at each other and I wasn't sure if they even understood me. There was no toilet paper and no soap anyway. Unfortunately you can't give less than 1 star for the service. If they were my employees, they wouldn't have a job from today on.

Hi at least 3/4 times a month I order through liferando and what I order never arrives anyway it's disgusting one pays at least between €40/€50 every time there is a frightening incompetence of work the day will come you too will close for the your behavior works

Let's start with the good - the fries were cooked perfectly as usual, staff are friendly, place is clean.

It would be better to send the health department over here. Bacon on the burger was cold. The patty also cold. I don't want to know how long it's been lying there. Shop dirty. And the onion rings in the photo speak for themselves. Once and never again

Great food, fast service, and very friendly staff.

My 3-year-old son is better at topping and packaging burgers and the staff should be trained to salt fries. Catastrophe! Why isn't the store banned?!

It was my first time there and I found everything very good, toilets were very clean, employees were nice, food was very good, what else would you want there

Defective plumbing system Food almost tasteless, at least warm Staff bored and unfortunately only cash payment

Food is good quality, ambience could be more appealing!

I have never received an error-free order here. Something is always missing or not right. Complaints are virtually impossible.

If the Double Steakhouse is back again and again, nothing can go wrong. Easily accessible near the motorway. Staff a bit unmotivated, food good.

It's cool that you can sit with friends until nightfall and buy food when all the shops are closed.

I ordered something through the delivery service. Firstly, I made it a point to make sure that there shouldn't be a beacon on it. Then I get a call and a message. This menu is prepared without a beacon. Because the bread actually has beacon pieces on it. I didn't say please anywhere with a beacon on it. She said it will be done. Then I wait over an hour and a half for my food. I finally got something to eat. And what was. COMPLETE with beacon inside. Then I called there. And it was clear that no one would answer. Although still until egg. Open at night. This is the last load. I'm really pissed off.

Ordering is only possible via terminal. Definitely scares older people off. Food was o.k.

We ordered at 3:42 p.m. via Lieferando and it said that the food should be here at 4:49 p.m. It's now 5:51 p.m. and it's still not there, worst BurgerKing ever and no one answers the phone number either

I haven't eaten something so disgusting in a long time. Burger cold, after the exchange it came back just as cold. The bacon cold and raw. Chicken nuggets just like that. Fries soggy, and the waitress annoyed because you exchanged something. Conclusion never again. Wasted money.

Don't open at 10 like it says online, in the app or outside the door

I ordered a white brownie with chocolate sauce, but instead I received a chocolate brownie with ice cream. Everything was poured over the box of 20 nuggets so that all the ice melted and ran over the nuggets. The order was thrown away. Unprofessional and a mockery! To avoid! They also mixed three different orders into a single bag and poured the fries into it. 😡 Money thrown out the window, and not exactly a little money! Shame on Burger King! The owner should be ashamed, but apparently he doesn't even care about customer feedback from what I see in other reviews. I wonder what a routine inspection by the health department would find out.

For the first time, good burgers at Burger King in Leverkusen

Never again! The food came back up! Who knows what kind of expired things we received...

Absolute impudence, I was there with my family, my xxl burger was cold and the bread that came with it fell apart in my hand. My wife's cheeseburger was also cold and not edible. I have to honestly say that I have been to Bürger-King several times. That was the worst thing I was served. I don't think I'll be visiting this branch again.

Das Essen hat überhaupt nicht geschmeckt, die Hälfte hat gefehlt und die burger waren halb roh. Zudem warnen die burger kalt

Viel zu viel Soße auf dem Burger und der Laden ist kalt und nicht ansprechend.

Sauberer laden schnell unser Essen bekommen

Nicht das Essen bekommen was wir bestellt hatten und da das Personal unseren Bon einfach entsorgt hat, haben wir es nicht korrigiert bekommen. Von den dreckigen Toiletten gar nicht zu sprechen.

Einer der ekelhaftesten Burger Kings in denen ich bisher war. Baron fast tiefgefroren auf dem Burger, falsche Getränke bei Menüs, ja, Getränk hätte man direkt austauschen lassen können, aber trinke auch mal was anderes. Pommes ohne Soße obwohl mehrmals gefragt wurde welche Soße man gerne hätte. Hier werde ich auf jedenfall nicht nochmal essen. Bewertungen sprechen für sich.

Doppel Wopper mit Bacon, Bacon nicht durch. Kollege hat sich komolett eingesch***en!! Big King XXL echt nicht gut, eher ekelhaft. Personal brutal langsam und man merkte das "ich hab gar kein Bock" echt an. Toilette EKELHAFT dreckig!!! Gerne nicht nochmal....

Man kann solche Örtlichkeiten lieben oder nicht. Das kommt darauf an, ob man Fastfood mag oder einen großen Bogen darum macht. Ich bin jetzt auch kein wirklich großer Fan davon, aber ab und an, darf es auch mal sein. Ich denke geschmacklich unterscheiden sich die Filialen eher im geringen Maße, sind die Zutaten und die Zubereitung standardisiert. Auch in dieser Filiale erfolgt das Bestellen hauptsächlich nur noch über die Terminals, denn die Kasse ist nur noch dünn besetzt. Insgesamt entsteht dadurch aber keine längere Wartezeit, ob es am Ende Zeit spart, kann ich nicht mit Gewissheit sagen. Die Mitarbeiter sind aber alle freundlich, der Laden ist sauber (was nicht überall selbstverständlich ist - das liegt aber meist am Kunden selbst, der der Meinung ist, ein Schlachtfeld hinterlassen zu müssen). Da dir Filiale etwas abgelegen liegt, die die Kundenfrequenz meist nicht sehr hoch. Voll wird es wohl eher selten. Ich persönlich gehe lieber hier hin als zur Konkurrenz mit dem Clown!

Einer der besseren Burger Kings, ziemlich sauber, personal immer relativ hilfreich alles in allem ein super BK

Tisch und Sitzplätze mussten, nach Bescheid geben, sauber gemacht werden. Burger und Fritten waren kalt. Wieder Bescheid gesagt und erst dann warme Burger und Fritten bekommen. Würde nicht mehr hingehen

Keine Ahnung was da los ist aber kann nicht sein das man 2 Stunden warten muss, bis seine Bestellung ankommt von der Fahrtzeit sind das nicht mehr als 10 min. Einfach Bodenlos

Hatte nun am Drive in einmal ein Haar im Essen bei Reklamation wurde nur gesagt ich arbeite heute meine ersten tag hier ich habe gesagt und auch der letzte wenn ich nicht einen neuen Burger bekomme.

Bei der letzten Drive in Bestellung wurde ein Bürger vergessen. Zu Hause haben wir es festgestellt und telefonisch reklamiert. Wir sollten beim nächsten Besuch das Personal ansprechen und wir bekämen einen Bürger umsonst. Dies haben wir getan, aber man konnte sich nicht erinnern. Ich sollte dann eine Telefonnummer und meinen Namen aufschreiben und wir würden dann einen Rückruf erhalten. Dieser ist dann auch nicht erfolgt. Die geschätzten 6,90 EUR für den Burger kann ich dann wohl abschreiben... Schade.

Fast jedes Mal wird irgendwas vergessen bei der Bestellung. Man könnte schon meinen, dass es aus Berechnung passiert. Man muss definitiv jedes Mal kontrollieren

Habe heute Ein Big-King ein Double Chillicheese 9er Chillicheese Nuggets und eine Cola Zero . Das Essen war OK aber auch nicht super dafür aber der Laden super dreckig. Die Wagen wo die Tablets reinkommen überfüllt und draussen hat sich auch der Müll gestapelt. Also das wirkt wirklich sehr ekelhaft und hier werde ich nicht mehr essen gehen . Vor 4-5 Jahren war der Laden noch wirklich gut aber das ist er heute leider nicht mehr .

Halt ein Burger-King! TIP: bei Mahlzeiten zum Mitnehmen Inhalt prüfen - bei uns fast immer was falsch oder vergessen. Ambiente zu bewerten, ist das eine Fangfrage?🤣🤣🤣

Burger hätte wärmer sein können. War aber überraschend Leckere

Sehr nette Menschen. Gutes Essen.

Definitely no fast food. Workers were very slow even though it wasn’t busy at all. Food was alright

Ein normaler Burger King wie jeder andere auch. Das Essen ist in Ordnung es schmeckt, das Personal ist sehr freundlich und zuvorkommend. Wir kommen immer wieder gerne hierher.

Essen war nicht warm Lokal war sehr dreckig

professionnels agréables , service rapide

Der BK in Schlebusch ist meiner Erfahrung nach ein eher mittelmässiges Restaurant. Wenn man mal Lust hat auf Burger King Produkte. Bei den Mitarbeitern muss man Glück haben. Unfreundlich war noch keiner. Manchmal kommt es vor das der eine oder andere organisierter ist. Das kann dann dazu führen, dass man schneller an seine Bestellung kommt. Die digitalen bestell Computer finde ich relative unkompliziert und cool. 2 punkte die verbesserungswürdig sind: Der Spielbereich im Garten hätte bleiben können. Ausserdem ist der Garten nochmals mit einem Tor versehen. Das Tor lässt sich aber ohne weiteres öffnen. Es wäre hilfreich für Kleinkinder, wenn man das Tor zu mindest mit der Klinke verschliessen könnte.

Essen leider kalt und schmeckt wie leicht aufgewärmt. Muss ich nicht haben.

Nur Kaffee getrunken, der war gut. Service Personal war langsam und weder freundlich noch mutzig. Bei Rückgabe der Pfandbecher hat der Vorgang Geldrückgabe gehackt und war nur möglich mit Unterstützung der Chefin, dauerte 13 Minuten. Innenraum und Aussenbereich waren verdreckt. Keine Aschenbecher vorhanden (nachgefragt), so dass unglaublich viele Kippen auf dem gesamten Areal zu finden waren. Für Kinder weder drinnen noch draußen Spielmöglichkeiten.

Also wir reden hier über fast food. Sie waren schnell, sauber, freundlich! Für 3 Burger, ne Cola, Fritten mit majo 8 Euro. Dachte alle Bk Filialen wären nur noch Ramsch. Wurde vom Regen überrascht genau so wie vom burgerking in Leverkusen. Nice.