McDonald's in Hamburg

We were there today at lunchtime. The lady at the checkout and at the dive were very nice and accommodating. The food was ready quickly. At other McDonald's, it's often the case that if you want something else, she immediately starts moaning or rolling her eyes. But the lady today was very nice. Thank you very much. I highly recommend this McDonald's.

!!!NO GOOD CUSTOMER SERVICE AT ALL❌❌❌This is the only McDonald's branch where the employees do not treat customers well.

There's no water in the changing room!! Nothing at all!!! Is this a joke, people?

A classic McDonald's. Not gourmet food, but you shouldn't expect that from a chain restaurant. The staff are friendly, service is fast, the drive-thru is available, but it's very cramped. Plenty of parking is available.

The cleanliness between the guests and the serving of meals leaves much to be desired. The tables aren't cleaned regularly, and the leftover carts are also overflowing. Otherwise, it's just a McDonald's.

A wide variety of dishes. The staff is also friendly. Perfect for a quick stop.

The last straw. The franchisee's license should be revoked. Delivery times are only displayed after the order has been placed. 1.5 hours for three burgers, which are then delivered cold and soggy, is excessive. Especially when you're walking past the restaurant and it's quiet. Then they just have to hire more staff, but for the price, it's not worth it if you get cold mush. I can only advise everyone not to order delivery from here.

My food was cold and only arrived after 30 minutes, and had something sticky in it and I didn't get a replacement

We were there with eight people just before closing time. We still received first-class, professional service. Everything was freshly brought to the table. Great staff. 👍

Fries were so fresh, the staff were really friendly, it was super fast and it was just fun to have something to eat quickly

Mc drive-thru, cold burgers, happy meal toys are missing or burgers that you paid for are missing, employees can't work together as soon as there are more than 1-2 people processing the order, pure chaos and everything is missing, on top of that it takes a long time and the food is cold! If you can, drive further up the B73, the next McDonald's is max. 10 minutes away and it's 1000 times better! The franchise should be ashamed of itself for giving someone like that the rights to a McDonald's! It's unworthy of them! Stay away from this McDonald's!

What a shockingly filthy place. The restrooms are disgusting and probably full of germs. I've never seen mold in a hand dryer. There's no toilet paper, and the floors are filthy. The trash cans are overflowing, and everything is sticky. There's a mess under the coffee machine in the mc Café. But... the burgers were fresh and delicious.

If it were possible, I would give it 0 stars. The one star is just for having a parking space. The branch itself is very dirty, the toilets are very dirty/germ-filled... And the burgers weren't up to Mecces standards. This branch manages to make a simple cheeseburger taste like nothing. I tried eating at Mecces again after a long time, but I'm thinking about giving it a miss. It would be best to order an inspection of the branch...

Like in almost every branch, fast food

We ordered takeout and left without checking because of the large order. Unfortunately, several (!) items were missing, and no one answered the phone. So, our money was gone... and so were we in the long run.

It seems a bit dingy... unfortunately, you won't get a smile from the staff here. Everyone seems very annoyed.

Hey... OK, fast food. Can you only order via app?🤨 Gave up after a 15-minute struggle with the terminal. I approached the employee, it seemed like I wanted to talk about nuclear medicine. Off to the McDonald's Drive-In... But McDonald's stays true to itself in one respect... I forgot the fries 😀😋. People, forget it.

Today, they've reached a new level...it's never been this bad. None of the burgers were packaged properly, the fries (large portion) were half full and therefore contained less than a small fry. And of course, something was forgotten again, accidentally, of course. This was truly the last time.👍👍

It's a McDonald's. Staff are nice and plenty of space to sit indoors and outdoors.

Food was delivered quickly. The store was dirty, with trash littering every corner. Some teenagers took their electric scooters into the store and rode them around... Not to mention the way they talked to the lady at the counter, who just wanted to do her job...

McDonald's, after all. Overall, it's probably unhealthy, but you know that beforehand. The employees are all actually very nice.

Friendliness has declined considerably. Restroom hygiene is a no-go.

Highly recommended! Our favorite McDonald's! The employees are incredibly friendly, even when it's busy. The store manager is super friendly and very helpful. Thank you!

Well, MC Donalds has gone down quite a bit and the prices are crazy too. I'm surprised that there are so few people there. Well, it's probably because of the price.

With larger orders, something is usually missing.

For larger orders, it's better to double-check. I personally paid €45, and four items were left behind. I'm writing this message out of hate because I'm hungry, paid a lot of money, and didn't get everything. Thanks for that👍

I ordered food through Lieferando, it took 20-45 minutes, and the food still hadn't arrived after 2.5 hours. No one wanted to answer the phone. Never order from that McDonald's!

An employee of southern origin insulted me and yelled at me about my order because they had forgotten to pack something... Since there are new employees there, I will never go there again. Very unfriendly staff.

We were there today. Almost all tables and/or seats were dirty during our visit. We then cleaned our table ourselves. Food was McDonald's-like... you like it or you don't like it...

Great food, good quality and hygiene standards!

The only thing that was okay was the coffee. However, served in a paper cup instead of in a cup as shown. The dingiest McDonald's I've ever seen.

Every second order is missing something, I think the job is very difficult for many people. There were no toys from the Minecraft menu, but I only got half as much money.

Afterwards I had stomach cramps and my girlfriend also vomited.

The girl at the checkout did not want to give out a receipt, at first she deceived me, saying that the machine with receipts did not work, and then she said that it was not supposed to. This was very unpleasant, especially since McDonald's has a different policy.

It's just a fat food restaurant. Everyone likes what they like. The orders are ready relatively quickly and are also delicious. My favorites are the M-Burger and Big Mac. The ambience is ok and you can't really expect anything more. Solid.

Anyone who orders at the terminal waits for a long time and then has to ask where the order is. Then she quickly comes to the table.

A nice place to eat, but the men's restroom is absolutely disgusting. 1. Currently, there's no toilet paper or towels available. 2. The second restroom is the same. On top of that, the toilet is full of what I think is paper towels, and there's a lot of paper on the toilet seat and next to it.

Usual quality of food, slip burgers. The impersonal machines are unfortunately standard. Tablet carts were overcrowded.

First of all, you can't rate the food and ambience because the branch was closed at 11 p.m. for normal visitors. Why can't you just change it on Google from 1 a.m. to 11 p.m. or something like that? I've heard that so many times now. Service is absolutely catastrophic.

You don't get what you order if you want to correct that, then you'll be sold like a fool here

Delicious food, nice staff. Just very crowded.

We went to McDonalds because it was supposed to be a certain toy from the current Happy Meal. Not available. But it wasn't communicated openly and actively, it was just published like that. Especially in packaging from another promotion. When asked about this, they denied that other toys were advertised on the official McDonald's website. The shift manager was then called in and explained that you were buying a Happy Meal not just because of the toys but also because of the food. Please don't let a McDonald's employee decide why I buy something. For eating: no 60 degrees serving temperature. Nuggets so sticky as if they had been reheated and the fries so salty that they were inedible. Especially for children.

Employees incompetent. Order completely wrong

Great McDonald's! The staff is professional and friendly, and the food was delicious. Highly recommended!

No, I waited over 1 hour for my food

Normal McDonald's but they really don't get fries here. They're just flimsy.

The last shop, every time something is missing. Today the first two employees couldn't speak any German, I have nothing against foreigners, but 0 German is annoying.

I'm shocked to find that this branch doesn't keep its opening hours. Two days in a row the branch wasn't open at half past seven in the morning without any notice or anything... All the people stood in front of the locked door. A little notice that the opening times have changed would be great!!!

The 4 of us were there today at 10:25 p.m. The employee immediately ran up to us and said we were no longer allowed to eat here. We can order takeout if we want. I wonder why we can always eat inside at this time, but not today. His answer was no, it always ends at 10:30 p.m. This is simply a lie, if the employees don't feel like it, please look for another job! To the management, they missed out on 3 meals. I think that would have easily been 40-50€ more sales. I will consider eating here again in the future. There are enough alternatives in the immediate area where I can still eat inside at 10:25 p.m.

Some employees should reconsider their career choice or attend training on how to deal with customers and learn friendliness. This doesn't apply to everyone working at this location, but it does apply to some...

Nice, tasty as usual fast food not exactly healthy but one always works...

The restaurant itself is clean and even when you're there, everything is actually good. But the Mc Drive is a complete disaster. Wait 30 minutes? That's not normal.

If you ask politely, you still won't be heard.

There was a mouse in the shop and people go there to eat

Standing in front of a locked door at 11 p.m. on Saturdays, even though it's supposed to be open until 1 a.m. Please adjust your opening hours, we weren't the only ones who came by for absolutely nothing.

Very clean. Tables are cleaned immediately after the guest gets up in front of them. Great

I've had enough of this branch. It is now the fourth time that the food was cold and the chicken nougets were old. It's just too much money for something like that!

Just fast food. Absolutely okay for in between.

It's always a disaster. Apart from what you order and get and what can be seen in the pictures. The staff is so unfriendly. Nobody greets you but everyone looks at you. You stand there with your number in your hand and from the farthest corner out of nowhere comes a “Did you pay?”, that’s it. It's not an isolated case at this McDonald's, unfortunately it's always the case that staff need training in guest service and guest satisfaction.

Very nice gentleman at the counter

Ordered 20 plant base nuggets and got 50%50% fresh and old ones. Unfortunately you could see and taste it straight away

Waited 30 minutes and got ice cold burgers. Complained and got cold food again. Despite 10 men on site, poor service.

Strangely, there is always nothing between 12-1

Ordered at 9 p.m., delivery is scheduled for 9:30 p.m. I called at 10 p.m. and couldn't reach anyone. Called again at 10:30 p.m. no one reached and last time now at 11 p.m. Nobody answers, delivery has been confirmed and already paid for. Never been so stolen from and taken for a ride in my life.

Normal McDonalds. Nothing special. We also just bought some ice cream. Better eat something healthy.

Saturday 10:03 p.m. upload!!! Despite opening until 1:00 there were supposedly around 8 people at the door with other people. It doesn't even respond to knocking or anything else! 3 hours early and people drive there for nothing... Shame on McDonald's. To believe that you are allowed to do anything. Please change the opening hours for everyone! Also online! And write it on the door!!!

We ordered at 7:59 p.m., the order was confirmed at 8:01 p.m., should be delivered at around 8:40 p.m. We called at 9:04 p.m. and were told that the delivery should arrive in 10-15 minutes. I haven't been able to reach anyone at the branch for 15 minutes, it's now 10 p.m. and there was still no one there. Payment has already been made and the branch closes at 10 p.m. Best regards Ozan Nurtas

Incorrect opening times close 20 minutes before the specified time.

Worst McDonald's in Hamburg 🤣 you never get what you ordered somehow. You always hope that the next time will be better... But no, they're so incompetent at making burgers... Every time there's something you didn't order. Thanks to the kitchen team... Really ridiculous.

Food poisoning after the BigMac menu. That was a disaster. Never again!

Went there for the last time after coincidentally getting food poisoning for the third time after the visit.

Actually good food and good service… but unfortunately Nicolas locked all the doors and locked me in including everyone else.

The food was very tasty, but… Nicolas unfortunately locked all the doors… and locked all the guests (approx. 20 people) in! So there was no escape anymore‼️

The order was ready quickly. The restaurant was clean, as was the toilet

Something is permanently forgotten in the mcdrive, whether nuggets/sauces/burgers. I go there 10-15 times a month and something is forgotten every second order... so annoying

With the “take mcees off” campaign, you’ll be lucky to get the sticker when you order. When we asked the staff, they said that they would not be stickered, but the manager had put a sticker on the bottle. So the question arises as to whether you should trust your employees. Most of the employees just ignore you, totally unfriendly for a restaurant!!!

Device off, children can't play... slide dirty sticky not child friendly...... They asked for a paper straw because employees work unhygienically without gloves, reach in when taking cups... etc... because of straws, my son was told that soft drinks are supposedly no longer available since Corona, but the child was still given a straw, but the employee was likely to listen to the rude complaining conversation... then when I called the shift manager, he gave environmental protection instead of corona as the reason... paper straw is already an environmentalist... that's why I switched from plastic straw

The working time thing was a total disaster. The online page said it was open until 1am but they closed at 11pm

Ordered via Lieferando. Waiting time 35-60 minutes ok. After 90 minutes still nothing. Now still nothing there. No one available by phone. Absolutely great

I have rarely received my order faster.

You can't reach anyone by phone. Service can be forgotten because food arrives cold or squashed. Ambience as you know it. I wouldn't order anymore because it's always a matter of luck whether the food arrives or not.

The service is completely hopeless. Today I ordered a Royal with regular meat and received it with vegan meat. After I pointed out to the staff that I had a vegan burger, my burger was felt by two women (without gloves) and then they said it was good and wanted to give it to me. When I said I wanted to speak to the boss, he replied The lady at the checkout told me that she was the boss. The staff laughed at both me and my mother and constantly joked about us. If you look at other opinions, half of the people also had unpleasant experiences with this place and the service, and the other half were bribed with a larger portion of fries 🤣 I'm completely embarrassed and I definitely can't recommend this place - the service needs to be completely changed!

When you order a Cola Mix up, you see that Cola Zero is pressed and then you are told that Mix up is only available with Zero. OK. But if you then look and see that you also get the same thing with normal Coke, talk about the whole thing again and are then told that you got normal Coke, it's simply a lie. Especially when the drink definitely tastes like Zero. Definitely no longer recommended. It used to be different

There wasn't much going on, the staff was unfriendly. Food cold, the cheese on the cheeseburger came straight from the package. Drinks were swapped. Employees were reprimanded several times by the boss. Food hygiene? Garbage trucks overflowed.

We got the kids menu and the game stuff was supposed to be sold out upon request. There were still a lot of them on the shelf When I got the hamburger there were only rolls and meatballs in it and nothing else on it.

They simply can't prove citizens, every order that isn't standard is still issued with standard occupancy. I don't think I've ever gotten exactly what I ordered in the last few years.😂

Unfortunately I can't recommend it. Saleswoman (service) aggressive, spoke to other work colleagues in a foreign language - without respect for the customers. Unfortunately German can be spoken but after my question she was able to answer NO quite cheekily...

Simply unfriendly, listless, . Hamburger lukewarm.

Water 0.5 for 4 euros? Have fun!

The service was very helpful and super friendly. I can only recommend. The burger menu was put together very carelessly. So after 1.5 years nothing has changed. But the service can't do anything about it. Until next time 😸.

Food as always but rarely seen such a dirty McDonald's toilet.

Overall very dirty, whether chairs, tables, outdoor area and also the toilets, not really inviting and suitable for short stays.

The food is great there, otherwise everything is good except for what it says on the internet that they are open then you drive 20 minutes there and they are closed and won't let anyone in

Everything is great and tastes good. Children friendly

Outdoor area totally dirty, tables dirty. Guests wipe the tables with their own cloths. Staff overwhelmed as always.

It's a complete disgrace how the branch looks again. The floor is greasy, no table is really clean, the hand dryer is completely contaminated, the fries are cold, the employees are unmotivated. Simply disgusting

Food for snacks on Schelle was very good

The food was bad, we were shouted at incredibly loudly on Mc Drive, our order was completely forgotten, everything smelled like weed, I think the employee consumed something

Ordered a happy meal. There was another toy there without any notice as stated! Tables were dirty! Burger was cold. Little going on and still overwhelmed.

We waited 20 minutes for an order for coffee and cheeseburgers, the cheeseburger was not delivered... terrible service